Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Allen Lawrenceville, GA

With my air conditioner I went online and within a few hours they found someone for me who came out and repaired it but I’ve also had them say they could repair something and reverse it.

3 years ago

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Verified Customer

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Anonymous Pensacola, FL

The technicians are sent out fairly quickly but sometimes they are not the best ones available. I had a technician come out recently to fix a problem another created. Some of the agents I’ve talked with have been very helpful but I have fought with some over simple projects because they say the condition was preexisting.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 21st, 2021

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Verified Customer

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Mary Winston Salem, NC

The cost is the exceptionally high but the work gets done efficiently. Anytime I call, I’ve been able to get through to them. They have done what I needed done easily.

3 years ago

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Verified Customer

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Brian Valley Center, KS

Had my dryer repaired by Choice Home Warranty. They were able to get someone out in a couple of days and it was repaired quickly. I’ve had a great customer experience.

3 years ago

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Verified Customer

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Daphyne Lancaster, TX

The quality and professionalism of the vendor they sent out to resolve my problem was good. my plumbing issues were resolved within a few days. The turn around was quick.

3 years ago

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Verified Customer

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Kayla Levelland, TX

Everything was fixed and it was done quickly. I get prompt responses. Once I submitted a claim at like 11 at night and by 8 o’clock the next morning, I had an appointment.

3 years ago

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Verified Customer

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Jamie Port Charlotte, FL

I’m happy with it. My refrigerator was fixed. It took a while because they had to order parts. I’ve also had my garage door opener, AC, garbage disposal, and dishwasher fixed by them.

3 years ago

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Verified Customer

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Ralph Hunt Millington, TN

I've had a couple things go wrong since I moved last September and being new to area I didn't know who to go to get my things. Choice Home Warranty made things so much easier

3 years ago

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Verified Customer

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Ron Treat Fulshear, TX

Offered me $726 to replace a $2500 refrigerator when the failed to fix it. Then an electrician diagnosed a necessary repair, but I had to pay him $314 to fix it. I could have paid him that at the start and saved the $65 service charge.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jul. 14th, 2021

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Verified Customer

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Sam Price Pflugerville, TX

I have an overall positive experience with Choice Warranty. Had a few issues that was taken care of in a timely manner from the office to service providers

3 years ago

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Verified Customer

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Michael J. O'Brien Denver, CO

Great service from someone who speaks English, fast and reliable responce from an honest and reliable company, and a price that is affordable for the quality provided!!!

3 years ago

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Verified Customer

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Sheryl Sharp North Las Vegas, NV

Had issue with dishwasher assigned to company to handle issue within 2 hours. Company that made repairs was efficient and took care of problem within 5 days.

3 years ago

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Verified Customer

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Martha Henry Hilliard, OH

I have been without air conditioning now for over 3 weeks. The technician has been out here 4 times already. Replaced the blower motor on the furnace and made adjustments and now thinks it's a TXV valve but wasn't sure and wanted to have someone else look at it. There were miscommunications and he was supposed to come out today but the part is on back order and rescheduled for Saturday unless the part doesn't come in. So it will be a full 4 weeks without air conditioning

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 8th, 2021

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Verified Customer

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Nigel Wirgowski Port Saint Lucie, FL

too long to get parts for repairs!!!!! purchased and repaired my own garbage disposal . I was told that I would not get service for a full week!! Not the type of service that I paid for.!! I feel that I should be reimbursed for the purchased garbage disposal?!!! I purchased a 1/4 hsp badger insinkerator from Home Depot on 6/12/21 for $116.63 and installed it myself.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 8th, 2021

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Verified Customer

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Tejas Bhatt Mc Kinney, TX

The technician was on time and completed the work diligently. I just gave one less star is because there is still a bit of noise in my dryer after this fix was done, but overall it has been a great job.

3 years ago

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Verified Customer

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Jeffrey & Robin Harris Lindale, GA

only used you two times both times I had to replace the products on my own due to the service people you sent were telling me that they couldnt find the manufacture numbers on the dryer hence I had to pay for a new one. When issues with the washer arose your service person got the machine to work & as soon as I put a load of laundry in it ceased working & once again I had to replace the product. I dont feel that paying the amount of money we pay you is worth it as you do NOTHING !!!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 30th, 2021

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Verified Customer

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Lauren Joseph Douglasville, GA

Customer Service is horrible, they don't really listen to you and repeat canned responses. The technicians are a hit or miss and mostly miss for me. I had one show up a day early, at night, and unannounced because he was "in the area", I had another fix a ceiling light leaving a huge 2inch gap around the base plate because he installed the wrong size, so I was basically looking into my attic; he also "cleaned up" by shaking everything off onto my INDOOR doormat leaving leaves and debris all over the front entrance. I called you all to complain and said I did not want him to return to fix it (the guy was sketchy and the job done was insulting) yet he showed up the next day and stayed in my driveway for several minutes, ringing my phone, door, the works, then he leaves to only return and stay there. It was a scary experience and he finally texted that he was outside and yet again now I had to explain that I did not want him there. Yet another one, a plumber, entered my home with no shoe covering and tracked red mud from the rain throughout my house (to this day, I have the stains on my bedroom carpet). For these reasons, I'm not renewing.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 30th, 2021

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Verified Customer

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Arlene Christiansen Orange, TX

I've had a good experience in the past, but now I've been waiting since April 11 for a refrigerator repair. While I realize it is the service provider causing the problem I think Choice Home Warranty should be doing more to help.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 30th, 2021

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Verified Customer

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Dale Bieri Benton Harbor, MI

May 4, 2021 I filed my first claim for the air conditioner that wasn't working. The repair person hired by Choice replaced the fan on the unit. I didn't need the air conditioner again until June 6. The air conditioner did not turn on. I again called Choice, who sent the same repair person. When he tried to turn on the unit there was a loud pop. He then told me I needed a new condenser. Choice denied the claim saying the malfunction was due to a build up of dirt in the filter. I called our local technician who found the newly installed fan was rotating in the wrong direction and one fuse was blown. He installed the fan properly and replaced the fuse and my air conditioner is now working. I sent the invoice from the company that repaired the unit which outlined their findings to my Choice case manager as instructed. I have not had direct communication from Choice since then. It is impossible to call the first assigned case manager, as they do not provide a phone number.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 30th, 2021

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Verified Customer

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Gerald R Mossbarger Dayton, OH

First we were issued a check for $350 to buy a new dish washer, can't fined a dishwasher for that amount. Second we made a claim over a week ago for what you called a plumbing stoppage. I have not been notified if and when this will be repaired. I was told that action on the claim would be handled with in 24 to 48 hours. I have had to clean up water ever day for over a week.

3 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our records indicate your claim has been approved to complete the repair. Please contact your technician to schedule your repair appointment at the earliest available time. Thank you for being a valued customer of Choice Home Warranty.

Jun. 30th, 2021

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Verified Customer

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Tom choi Grapevine, TX

Very responsive to service call and the technician always follow up on time Almost always the technician performs an excellent service an a timely manner

3 years ago

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Verified Customer

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Richard Di Meo Sugar Land, TX

You were non responsive to my AC problem when I called back after my appointment. The company you sent came out to repair my AC on Wednesday, did not return for one week with a part they normally carry on their truck. I was without my AC for 9 days. I don't consider that good service. When I informed you on Friday after 2 days since first visit by tech. I got the old run around. Choice let me contact them and find out what is the problem.' No return call by you. I wish I had never signed on for 3 more years. When the tech returned the following We'd. He acted shocked that nobody had com out for a simple part replacement. He changed the part in 10 minutes and left. Something is wrong with this picture.. why don't you give me my money back and that way I can sign on with another maintenance company.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Verified Customer

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LEROY E BENT Riverview, FL

When l have a problem they help me to get it fix but online, if you tried to call them there was many times l had a salesperson and he tried to enroll me in some plan and at the end he didn't help me with my issue

3 years ago

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Verified Customer

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Beverly G Hasemann. Las Vegas, NV

Always friendly, kind and quick response time and quick to repair. The service companies they choose to send are also great to work with.ose are also quick to respond and

3 years ago

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Verified Customer

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Sharon Lithia, FL

The claims representative that handle my claim for my air conditioner was rude. She never called when I left voice mail messages. When I finally spoke with her she was very condescending and hung up the phone. She has a severe poor attitude.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 24th, 2021

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Verified Customer

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Virginia Riutta Largo, FL

On 5/25 - Air Zone- an A/C company was scheduled to inspect my A/C because of an oily leak in the air handler which has been affecting the air in my home. This company came out twice & insisted there were "no leaks" but it is very obvious an oily substance is leaking and dripping on the A/C coil. I have been having respiratory problems and dizziness since this started. I just called Choice Hm Warranty to schedule another company to come to fix this problem. This problem is affecting my health - I need a reputable company to help fix this problem ASAP.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Verified Customer

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Robert J Hibler Suffolk, VA

Courteous and exceptional service from customer service and anyone you reach on the phone. Also, top notch technicians are dispatched to your home to fix your equipment!

3 years ago

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Verified Customer

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Jim Crivolio Roswell, GA

The warranty is OK, but please read all of the exceptions that are noted because they substantially limit or provide for total denial of your claims. Even though a part in my a/c was covered by the manufacturer warranty Choice refused to pay for the labor. As long as there are no exceptions, and there are a bunch of them, Choice is OK.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 24th, 2021

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Sara McDonald Cincinnati, OH

This is my first time having a home warranty (first time home buyer), the customer service help desk needs work. I called my first claim ever in and I had no idea what I was doing, nothing was explained to me as to what what the next step and what I needed to do. I had an issue and the help desk representative didn't seem to care.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 24th, 2021

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Verified Customer

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Marty whitbeck North Las Vegas, NV

AS with most home warranties, they DO NOT COVER items which is related to the prime unties, example AC brakes, say the fuel valve is bad, they won't cover replacement, or if the total AC unite craps out, again NO REPLACEMENT... people check your warranty plan, most are to vague.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 24th, 2021

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Verified Customer

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Spencer G. Stanton Lancaster, SC

In most cases, they would be around a 3 or a 4, but with this claim specifically, the way it was handled from start until I had to cancel it was horrible. I understand the repair is pricey and the part is not readily available; but I was told for 3 weeks, "the part will be there for the technician to pick up tomorrow" and kept getting strung along. I allowed this only because the alternative is an $8000 out of pocket expense to replace my air conditioning. Unfortunately after the continued lies or false information, I had to cut the claim loose and am replacing my system at my cost. If they had been honest up front, I could have either made this decision sooner or decided to wait. The part that made this unbearable is I can't trust any timeline they give for anything regarding this repair. Would it be another day, a week, the whole summer? They refused to do any work to try to really help me with my claim. I repeatedly requested to discuss any other options and was told the only option was to wait. In a case like this, where the part was clearly not available, they needed to somehow make it right by giving me some kind of cash option based on what their cost for the repair was going to be to help me with my cost. I would not have purchased a new system if they had been able to handle the claim.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 24th, 2021

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Verified Customer

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Donald STEVEN Flores Taylor, TX

I had an ac problem. the service guy came out and repaired it. It was less than 24 hrs from the time the claim was made to the time the repair was completed

3 years ago

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Verified Customer

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Donald Francis Smith Arlington, TX

Could write a book. Heat and A/C went out. |Called and they sent out a tech who said thermos was bad and he ha aid over $600.00 to have it installed Different tech came out and got A/C going but not the heat. Tech company called me and said Choice needed a new work order # .I called Choice to get it and I kid you not I was disconnected by their reps at least 10 times. I asked for a supervisor as it was their request. Got one who immediately advised case denied. I said it was your request and she again repeated case denied and said she was going to hang up. She did and here I sit with a job half done with no recourse.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 21st, 2021

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Verified Customer

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Catherine Huber Pittsburgh, PA

Kitchwn disposal was replaced recently and service guy came back when connection let go and water sprayed all over kitchen. Successful repair. HOWEVER last year my kitchen ceiling fan was replaced with a very poor substitute -much too dim for the location. Fought with CHOICE for weeks! Finally contacted Better Business Bureau. CHOICE FINALLY SETTLED FOR A FAIR PRICE FOR An adequate fan pilus labor to install it.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 17th, 2021

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Verified Customer

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Jasper Saunders Suffolk, VA

We have used the service twice for one of our homes and are impressed by the coverage as well as customer service. We have recommended Choice to relatives and friends.

3 years ago

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Verified Customer

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Rebecca Lupton Haymarket, VA

Dryer needs a part. However, part was delayed. I have heard nothing on the the parts arrival, installation , etc. Thankfully it works sometimes or we would be in a mess. If the part can't get here, they really need to replace it.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 21st, 2021

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Verified Customer

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Jewels Littlefield Fayetteville, NC

If I could give zero I would. Gave us the run around about replacing our AC and send a rejection letter for replacing my system saying it was dirty. The hvac team that did the recommendation for replacement said that they never said those things to them and that CHW falsely added that to the report so they wouldn't have to be responsible to replace it. The funny thing is that the parts they claim that were dirty, they just paid days prior to replace. They are brand new parts! They did pay for the repair so that was nice but its beyond repair now so they flaked out leaving an Active duty military member and his family in 90¬∞ Temps. I warn you to stay far far far away. Look on the BBB site and do your homework because I didn't and im paying 8k for that mistake.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 21st, 2021

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Verified Customer

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Dave B Cooper Centreville, VA

Had my first home warranty claim, and it was easy process, and they got me a contractor asap. They did everything they said as they would as advertized.

3 years ago

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Verified Customer

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Carol J Terry Athens, AL

I have had Choice Home Warranty for over two years and they always take good care of you. I just recently had to have my central unit replaced by them.

3 years ago

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Verified Customer

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Roxanne Dallas, GA

Very good Tech My Appliance Guy was sent out to repair my Dishwasher . Punctual. Courteous, explain what he is doing with the repair and part order. Thanks again.

3 years ago Edited January 10, 2024

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Verified Customer

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Shashi Sachdeva Mc Kinney, TX

There is no problem to filing the claim & getting service in 2 days that's pretty quick, customer service is great, they are always happy to help, thanks!

3 years ago

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Verified Customer

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Judith Cowpens, SC

They were so easy to deal with when I was having my drainage problem. Even though it was a very difficult time for me they helped me get through it as swiftly as possible.

3 years ago

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Verified Customer

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Mohsin Naeem Lake Worth, FL

So far this year it’s the best service I’ve received so far but I am waiting for another plumbing issue and see how it will be handled. Over all its great!

3 years ago Edited January 10, 2024

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Verified Customer

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Bhagat Phoenix, AZ

Sometimes technicians aren't available when you need them, but other than that I haven't had any issues with this company. The process to file claims is easy and is a manageable experience.

3 years ago

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Verified Customer

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David Las Vegas, NV

I've had some good experiences with Choice because when you call them, you get to talk to an actual representative. Unfortunately, I had a handyman come to fix a problem and it didn't work out so great.

3 years ago

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Verified Customer

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Joseph Mesa, AZ

We chose Choice Home Warranty because of the cost and reviews. When we needed to replace our washing machine, they approved our claim and paid about half of what was needed to replace it, but I wish they would have paid the entire amount.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 16th, 2021

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Verified Customer

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Ronald Derby, KS

This company is really fast and they always have people available to respond to your claims. We needed our water heater fixed and they sent someone out quickly to fix it.

3 years ago

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Verified Customer

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Wayne Fort Lauderdale, FL

Every time I call choice home warranty they always give good service and call back within a business day. The stuff I have had repaired is working fine.

3 years ago

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Verified Customer

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Siva West Des Moines, IA

When I needed my garage door opener changed, someone was here within one to two hours. It was totally unexpected how quickly they were here and how excellent the service was.

3 years ago

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Verified Customer

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Brian And Elizabeth Kissimmee, FL

We were experiencing a garbage disposal issue and it was getting worse so I called home warranty and they were there within two days to diagnose and replace it within the hour.

3 years ago

Choice Home Warranty Reviews