Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Alyssa/Ally/Brayden Farmer Keller, Texas

Recommendation and coverage compared to price of policy

2 months ago

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Jill San Diego, California

Excellent customer service and follow up on requests.

2 months ago

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Luis Serrano Los Angeles, California

Friend referred me to the warranty company

2 months ago

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Vamadevan Ganesh Allen, Texas

Excellent service . ASAP repairs . Good technicians

2 months ago

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Neal West Palm Beach, Florida

They offered a multi year service program and also gave a military discount.

2 months ago

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Ron Gonzalez Corona, California

E nice to know when Cost keep going up started 25% lower than now

2 months ago

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Dean Shrable Metairie, Louisiana

Have used CHW before and was very satisfied.

2 months ago

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Lethia Bolus Mobile, Alabama

I have been waiting over a month for a repair only to find out the tech is NOT coming to do the work! Someone should have let me know.

2 months ago

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Debbie Landry Bakersfield, California

We’ve been happy with the service so far

2 months ago

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Oliver Porter Colorado Springs, Colorado

They have quality techniction and helpful people

2 months ago

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Carolyn Ballard Lenexa, Kansas

All you have done for me is great service thanks

2 months ago

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Pamela Bentonia, Mississippi

They got out here fast and solved the problem

2 months ago

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Vickki Striedel Robstown, Texas

I neglected to read the fine print. Not all needed was approved for actual repair

2 months ago

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Majed Safiyeh Sugar Land, Texas

It’s good to get the diagnosis which may take time but find every excuse to deny the claim ending up paying again

2 months ago

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Tamie Watkins Egg Harbor Twp, New Jersey

It was great. The serviceman was polite and friendly.

2 months ago

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Donna Hillesland Philadelphia, Pennsylvania

The service was great very informative and neat work

2 months ago

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Lorraine Hern Reno, Nevada

Timely and follows through as per warranty!

2 months ago

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ED / KAREN GRAHAM Charleston, South Carolina

This company is more flexible that AHS .

2 months ago

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Chuck Crane Lubbock, Texas

They have been really good for several years now.

2 months ago

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Dave Lee Lake Park, North Carolina

Very prompt and professional to address all of my needs!

2 months ago

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Giovanna Dalessandro Chicago, Illinois

Claim was easy to submit and was resolved quickly!!

2 months ago

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Bettye Atlanta, Georgia

It was highest rated among the other warranty companies.

2 months ago

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Robin Westlake Village, California

It was included when we purchased our new home.

2 months ago

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Darla Stange

Prompt service. I am very pleased with Choice Warranty.

2 months ago

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Richard

They had the best rating, and that has been proven for me.

2 months ago

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Mike Soliman

For prompt service and sending professional technicians.

2 months ago

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Marylyn

Very helpful. Quick claim process but e-gift card took too long to arrive.

2 months ago

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debbie kennedy

I've heard overwhelmingly negative reviews about home warranties, but I wanted to share a positive experience! Choice Warranty has been incredibly accommodating and prompt with their responses, sending knowledgeable technicians quickly. I'm extremely happy with every transaction, and believe me, I've needed quite a few! I highly recommend this company!

9 months ago

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Molly

I recommended Choice Home Warranty to all my friends after they came through for me on my fridge. The technician decided it didn’t make sense to repair, and instead of dragging things out, Choice gave me an $818 Lowe’s gift card. I used it to buy a brand-new fridge! I’m honestly thrilled this really happened. For most people, warranty claims are usually a frustrating process, but not this one. I didn’t even have to get involved—the technician made the call during the first service visit, submitted it, and Choice honored his decision right away.

10 months ago

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Zenia Livingston

We had American Homeshield for over 15+ years. They were easy to deal with as long as it was not your A/C going bad, and if you were willing to wait forever to have a technician or appliance repair/replace. The monthly payments started going up almost every year we renew. Then a good friend of ours pointed out us to Home Choice Warranty. THE BEST decision we ever made. Low monthly payments, two easy plans to choose from. Fast service as soon as you place a claim with the app. We are very satisfied with the service.

10 months ago Edited February 11, 2026

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Michael Oliver

I’ve been with Choice for over a year now. I have always found them responsive and professional. The quality of people they have sent over have been good except one. Which leads me to a nice story. I had an issue with an appliance guy. He was unprofessional, barely looked at the equipment and (shocker) misdiagnosed. When I notified Choice, they didn’t give me excuses. They quickly sent over a new person, fixed my appliance and did not charge me for a new appt. Every company will encounter an issue. The good ones will react fast and fix it.

10 months ago

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Dilip

My refrigerator was not cooling so I filed a claim online. I got the claim # and notification that a technician will come in 2-3 days. Sure enough I got a call from the Tech on the 3rd day who also gave me the approx. time when he would come. He diagnosed the issue which involved problems with the compressor and leak. He reported the issue to CHOICE. They gave me the option of replacing the refrigerator since mine was not repairable. The credit would be in the form of gift card to one of the vendors, hoping it'll come fast before the labor day weekend so I can avail of the sales.

10 months ago

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Howie

not a gimmick, not a scam! CHW is the real deal. Like clock work. We submitted a claim and appointment was set up. Arrived on time, diagnosed the issue with our refrigerator. Said it would take a couple of weeks for the final approval and when parts available another appointment would be made. CHW emailed and called with time to install new parts. Again arrived on time and all is great. It would be nice if other companies would have such great customer service. thank you Howie

11 months ago

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Phil Sutherland

I had Choice Home Warranty in Texas. I found them very competent, and since I now live in California, just signed up for a 3 year plan. The agent representative that contacted me about a Home Warranty, Moe, was very professional, and answered all my questions. I also was very pleased with the cost for their plan. I highly recommend Choice Home Warranty!

11 months ago

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Susan Russell

This rating is for our current experience with Choice Warranty. Prior to this claim, a 2 rating at best! We have requested a technician for a few situations and never were given any assistance. This includes a furnace failure in February. We paid out of pocket for a new HVAC, a refrigerator, and a washer. Supposedly no technicians were willing to work with Choice Warranty. We asked to have our account closed. Why pay a monthly charge for no service rendered? While our account was still open, our dishwasher leaked. We filed a claim and Rob showed up. Wow! Not only that, for the first time, Choice stayed on top of the claim! The dishwasher is working, we are educated and happy, and Choice Warranty’s redeemed.

11 months ago

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Efrain U

I got Choice Home Warranty this year. Because my house is 25 yrs old. Saturday night my water heater stopped working. Monday morning I filed a claim online. Later that day I got a call from a local plumbing company with an appointment for next day. The repair person called me to let me know he was on the way. He diagnosed the problem to a control unit. He said he was going to order it and have it by Wednesday. That day they called to let me know he will be here on Thursday. I only paid the $75 for the service fee. And the part cost about $175. It works great now.

11 months ago

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Ben Barfield Phoenix, Arizona

They were quick to schedule my service and were quick to respond to the vendor to find a solution

1 month ago

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Curtis Jeter Charlotte, North Carolina

We are truly satisfied with the professionalism demonstrated with customer service and the technicians.

1 month ago

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Sherry Monticello, Florida

So far they've been very quick on sending repairment out to fix what I've needed fixed

1 month ago

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Casey Barbieri Troutdale, Oregon

It was easy to schedule and I was kept up to date on timing of the repair person.

1 month ago Edited June 21, 2026

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Utz Valcin Crownsville, Maryland

I like the fact he understand the problem and worked it. My dislike is he was late.

1 month ago

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Judy Darby Obetz, Ohio

The great customer service. The company's that cone out our professional polite and wonderful

1 month ago

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Lori Charlotte, North Carolina

He was friendly and very knowledgeable about his job. I would continue to use him.

1 month ago

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Marty Waltonen Lumberton, North Carolina

The technician was very friendly and did a great job of getting our air back on.

1 month ago

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david Seurattan Ocala, Florida

I'm very satisfied with the service companies that Choice Home Warranty chooses to do our repairs.

1 month ago

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John Seevers North Las Vegas, Nevada

I was assigned a technician the very next day from choice warranty. It was fantastic

1 month ago

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Frank Ottaviano Rockford, Illinois

Still waiting for call back or email from technician it’s been over 2 hours surprising it’s taking so long

1 month ago

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Jackie Robinson Atlanta, Georgia

The technician went straight to work in a timely manner, and was very professional!

1 month ago

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Carole O'Brien Indio, California

Like Noe. He was very helpful. It was only a tripped electrical. But he took the time to secure the electrical plate.

1 month ago

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Sue Mortenson Omaha, Nebraska

This time we had excellent service. Provider was very friendly and prompt on the job.

1 month ago

Choice Home Warranty Reviews