Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Tamekia

Used the warranty a couple of weeks ago to fix my plumbing, and they did it without any problems. They have excellent customer service. The one I was using before wasn’t providing me the service that I needed.

5 years ago

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Lyndsey

People have been out quickly for my issues. All the technicians that have come out has been nice and good. We’ve had the locksmith, someone for the washing machine and the AC. The only issue we’ve had was with the AC, it was a hassle.

5 years ago

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Suzette

There have been both good and bad experiences. The price is pretty good but because of low contact fees, a lot of business do not work with Choice. We needed our dryer fixed and it took forever to get someone out here. We had to pay before they came out and there was no contractor willing to do the work because of what choice pays. It literally took a month to get it resolved. Our most recent experience was good. I thought it was going to be long ordeal to get the AC fixed but they had someone contracted the next morning with a reputable.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive and negative feedback to the Customer Relations Director.

Oct. 21st, 2020

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Verified Customer

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Edward

On point with customer service, they answer phone calls right away and are quick getting technicians out to take care of the problem. It is well worthy it. We are really happy with is.

5 years ago

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Verified Customer

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Robert

The experience has been good. I would recommend Choice Warranty. When I call customer service, they are polite and give me the information I need. The Everything has been excellent. The technician came out and did the work.

5 years ago

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Verified Customer

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Matthew

Quick to dispatch people and get problems resolved. We’ve been able to be assured that all those underlying issues with buying a home will be fixed. The heating element in our dryer went out and within 5 days it was fixed.

5 years ago

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Verified Customer

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Nitesh

For the most part Choice Home Warranty is easy to deal with. Sometimes there is an issue, my most recent experience was poor, but overall they are easy. It was just that the person they sent out when my pool pump died was a crook. I called Choice and they gave me five hundred dollars to take care of it myself. The seven year plan is reasonable.

5 years ago

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Marion

Other than two instances when I had to contact the company again because the services provided were inadequate, I have been satisfied with the services provided to me. The plumber who cam for my garbage disposal and sink did a great job.

5 years ago

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David

Choice Home Warranty offered us a good price so we renewed our contact. They were quick to get a tech out here to take care of our problems and our AC was up and running within 24 hours of us called Choice Home Warranty.

5 years ago

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Verified Customer

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Micah

My new water had a defect and they got someone out here within twenty four hours. The job was well done and the customer service was good. They responded quickly and covered all the costs like they advertised.

5 years ago

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Verified Customer

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Michael

Saw Choice advertised on TV. I am very satisfied with them. I get very good service form them. When I was having a problem, they fixed it right away and they did not make a mess.

5 years ago

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Verified Customer

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Anonymous

Their price is reasonable and they are very efficient and they respond right away. They always call right away. I’ve only used it twice and they sent technicians the same day.

5 years ago

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Verified Customer

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Geraldine

The people on the phone are very respectful. They were very helpful and the service was good. They answered in a timely manner and did things correctly. They send very professional people that get the job done.

5 years ago

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Verified Customer

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Ricky And Amy

Responses are good with everything they did. They 2 different technicians that did great job. They were really good. they ordered the parts and came back and took care of my freezer.

5 years ago

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Verified Customer

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Richard

Customer support is good. They call you back within a reasonable amount of time for most things. They do need to step on the performance for the AC as that took 5 days. It did finally get fixed so I can’t complain.

5 years ago

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Verified Customer

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Federico

Most of my experiences with them are good. One was not when the service person determined my faucet was not covered but I still had to pay the service fee. I wish it was more straightforward and no surprises. They are pretty responsive whenever you put a ticket in. they call you back immediately. They are pretty.

5 years ago

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Verified Customer

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Michael

The price is good and all the work has been completed and there have been no issues once the work is done but it can be a problem getting a technician to come out to do the service.

5 years ago

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Verified Customer

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Anonymous

Expensive but it is the best option. I had a problem at the beginning where I was seeking service and I was told “we don’t cover that.” I have used in on the faucet and the person was knowledgeable and realized and solved the problem righ away.

5 years ago

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Verified Customer

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Anonymous

Reasonable pricing and good customer service that always does what they say they are going to do. Last time we used it was a couple of weeks ago for the garbage disposal, it was fixed by the end of the day.

5 years ago

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Verified Customer

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Jose

Very reliable to answer all your questions. Always there for us. They try their best for us. When it did not work out, they refunded our money and found us a more reliable person.

5 years ago

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Verified Customer

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J.K.

We have used them a couple of times and they have been very responsive and helpful, solving our problem each time. We're very happy with Choice Home Warranty and consider them #1 in home warrantys.

5 years ago

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Verified Customer

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Mary A.Edwards

The technician who came was polite wore a mask did the repair did not leave a mess and graciously told me how much I needed to pay him for my part which was only $60. I wrote the check and he left.

5 years ago

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Tori

They say they cover normal wear and tear but that depends on what is broken. Sometimes you have fight for them to cover things they should. Its nice to have when something goes wrong but it can seem like a scam esp since they dont want to replace big ticket items. Ive had to use my warranty plan a lot and its helpful but dont get your hopes up for easy replacement of items.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 24th, 2020

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Verified Customer

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Jason

Pricing was better than most of the other companies. So far I have had a couple of service calls and I have had great experiences with the service technicians and no problems with there work.

5 years ago

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Verified Customer

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Carol

Every time I have a problem, I call and they get someone to make an appointment. The service is good. When I needed something fixed and they found they no longer made the part, the gave the full amount.

5 years ago

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Verified Customer

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Patsy

Really helpful because they call you back pretty quick but I have found that a lot of things go wrong and they say they don’t cover it. It is still pretty positive and a good deal.

5 years ago

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David

The salesman presented a very complete and comprehensive coverage for my house with all of the electronics and appliances covered but it seems like they look for reasons to not cover rather than cover and if they do cover it, it takes a great deal of arguing and hassle back and forth to finally get that. My air conditioned compressor went out, it was less than five years old, and the technician they sent out said it was an electrical problem. I had one technician after another come to find if it was covered under the warranty. I had to pay they labor because choice decided they would not cover it. This seems to be a regular thing as it has happened with other customers as well.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Sep. 21st, 2020

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Verified Customer

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Elizabeth

I don’t agree with some of their rules, like the thirty day period to get things fixed, I think it should be ninety day, but they got my refrigerator fixed so I don’t think the service is bad and I think they are trustworthy.

5 years ago

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Verified Customer

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Henry And Monica

Any time I call, I never have any issues, they are always attentive. I placed a claim online for my dishwasher and the whole process resolved it without any sort of issue. They have authorized every single claim.

5 years ago

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Verified Customer

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Werner

Every single time, they get the job done. My entire dryer shorted and they covered the whole thing. Being a single dad it is important having a washer running. The amount of thing is very reasonable.

5 years ago

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Verified Customer

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Kevin

From a deductible stand point, it is cheaper than American Home Shield. The only issue I’ve had is when my microwave needed to be replaced, they paid for the replacement but not the installation. Also it took three companies to get my AC up and running.

5 years ago

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Verified Customer

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Robert And Maureen

We were not happy with the person that was sent out and they took care of it and sent somebody else and covered the cost. They made us happy because they listened to us and took care of our concerns.

5 years ago

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Verified Customer

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Ray

Good company, I have recommended them to others because it has be overall positive. They tend out technicians to help and they usually solve the problem. Everything is covered for a fair price.

5 years ago

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Verified Customer

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Barney

I have used the warranty several times for air conditioning and electrical problems and for the refrigerator, but with the refrigerator they had to send out a different technician because the first couldn’t find out what was wrong.

5 years ago

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Verified Customer

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Allen

They have met all my expectations and have gone above and beyond which is what I love. I always expect nothing but get the best. They are friendly and helpful. The price is right.

5 years ago

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Verified Customer

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Kavitha

Most of the time I would rate customer support high but one time it was poor. Representatives are good most of the time and some technicians are good but some are not. I think there should be a list of things they will not cover, it should not be in the very fine prince somewhere in the corner. It should be clear on the website.

5 years ago

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Verified Customer

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Anonymous

Everything is efficient and doesn’t take long. My washer broke and we couldn’t get the door open and the guy came then ordered a part and came back a week later and installed the part.

5 years ago

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Verified Customer

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Nicole And Mike

I have been really impressed with the company. It is easy and quick. The contract companies actually do the work. I have used it twice for the refrigerator and some electrical issues and both times it was easy and quick.

5 years ago

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Verified Customer

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Tim

It is very difficult to get them to respond in a timely manner. It seems like it takes them a while to have get a repairman to come out, it takes 2 to 3 days. We have used them numerous times for different appliances and they were able complete the tasks, whether it is a repair or a replace.

5 years ago

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Verified Customer

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Donald and Barbara

The two times I’ve called them, they were pretty good. When the air conditioning was freezing up, I called and the next day I got a call back and the service tech was here the following day.

5 years ago

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Verified Customer

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Lisa

Quick to process claims and they have no problems doing follow calls if needed. Service from Choice Home Warranty is excellent. Some companies that they contract with are not good and they should not use them.

5 years ago

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Verified Customer

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Karima

You guys are doing a really good job. I recommend the service to many people because it is really good service. When something breaks, they send the repair person within 24 hours in my experience.

5 years ago

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Verified Customer

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Matthew

Choice is easy to deal with. It is easy to do everything online. I’ve never has any issues with them. Every tie I’ve called for service, they’ve done the repair. Most of the repair people know what they are doing.

5 years ago

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Verified Customer

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Robert

For the money, so far it has been very good. People are friendly and have tried to help. It is a little hard to find people to come to my house but for the most part, they are responsive.

5 years ago

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Verified Customer

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Marcia

Had a problem with my toiled. I called them. They took charge of it immediately. Before the technician stepped through the door, he explained everything. He had good clean habits and fixed my project quickly.

5 years ago

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Verified Customer

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Aaron

I found them on google because I needed a warranty company. They are very responsive and get back to you if you have a questions. Everything has been fine. It is definitely worth it.

5 years ago

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Verified Customer

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Phebe

Choice Home Warranty is average. Nothing has been exceptional. I’ve had good contractors and I’ve had bad contractors. I needed my ceiling fan dealt with. First I got an email saying they were having a hard time finding contractors in my area so I started shopping around but then they made the appointment and the person the picked never resolved the original issues.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 17th, 2020

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Verified Customer

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Siria

Always answer right away and by the next day you get somebody coming out. The last time I used it for a plumbing issue. I left them once but I came back because they are the best company out there.

5 years ago

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Verified Customer

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August

Price wise, it is good. Initial visit is much cheaper as is the monthly rate. They are able to get me someone within a couple of days. The people are very polite and clean and willing to explaine certain issues.

5 years ago

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Anonymous

It is definitely a huge benefit to homeowners. It is affordable. They do a really good job with their customer service, though sometimes it is a little hard to get information. The did end up replacing my AC for me.

5 years ago

Choice Home Warranty Reviews