Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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drjmcodt

The customer support has been decent, but the service personnel often disappoint. We've faced issues with our appliances, and despite requesting coverage, some weren't covered. Additionally, there were multiple missed appointments with no communication. Overall, the experience has been frustrating.

1 year ago Edited July 8, 2024

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Mattie Brooks

The use of their website to report a repair that I needed was easy. Choice responded quickly and that same day a had a company reach out to me and schedule an appointment.

1 year ago

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kh5283

The prices seem to continue to go up a lot. Our deductible went up double what it was the year before. We have had our AC unit looked at twice. Communication is pretty bad. Last year I spoke with some extremely rude employees when I was in the process of renewing my warranty and asking questions.

1 year ago

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Maria Parenti

Had to wait almost a wk to have my refrigerator looked at. It was not able to be fixed then I find out I had to wait 15-30 days to get a Lowe’s card to replace it. They would not allow me to purchase the refrigerator until I got the gift card, after numerous calls they finally said the would send a check which took another 30 days. I purchased this plan for piece of mind but it was nothing but stress

1 year ago

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Freddie

They did not provide a breakdown of the repairs. I only received partial from the vendor. What was covered by the warranty versus my out-of-pocket cost? They wanted me to write a check without any details.

1 year ago

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mary hardin

I have not been satisfied by the amount of time I spent trying to get service at my home. Also covered services were not provided which caused me an inconvenience and out of pocket expenses. However they have provided services which was completed.

1 year ago

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Jerry

I was a little surprised by the payment method as such it was stated that a sur charge would be applied to card payment! I also see new ads featuring lower costs from our policy and we are several year customers

1 year ago

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Scott

Dryer contractor you sent was good but dryer isn’t as efficient as prior to replacement part. The garage door contractor was horrible rude and left opener crooked and wouldn’t correct when confronted I was told it’s fine !! Had to have another person come in and fix it.

1 year ago

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dana gunn

I can never get hold of a supervisor. I have had 3 phone appointments canceled. My HAVC has been insured for over a year. Choice sent one vendor out who changed out the thermostats. Then came back for a part number. In your web site it said when platium connected the new thermostats it blew out the transmitter. Then choice sends out the second vendor telling me they need to send out a second vendor because it the air conditioner, when I pointed out it’s a heat pump, I am told it’s for a second opinion. I paid both vendors 65.00. The tru cones out for a second time for a part number, then I am told it’s not covered due to a power surge. I own several units in the building which you cover and no power surges. I have 3 appointments where when I answer choice hangs up. Then I finally get Mary M. are she over talks me and interrupts me and just says it’s now a power surge, ignore the report from platium repair, will not let me talk to a supervisor. Then today o have another appointment which after the time, I get a message saying it was canceled. I have 10 polices and not one has been covered. This is the worse company I have ever seen and no one will call me back or explain how their vendor admits they shorted out the u it and it still isn’t covered.

1 year ago

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Adrian Konoval

Choice warranty is the worst company I've ever dealt with. Every claim submitted was denied because of some loophole. Claims were scheduled for repairs that were stated as covered but then when technician comes the company doesn't have coverage for that. Why schedule a tech and cost me a service call fee then? The things that we're covered for claims only provided at best a quarter of the repair cost. Every technician that came to do a repair stated that their company hated dealing with Choice because they never cover anything and leave customers angry with them. They also said more and more company's won't deal with Choice because they take forever to pay them. Switched to another Home warranty company that several technicians had recommended and couldn't be happier.

1 year ago

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Kaz Pumphrey

Takes 1-2 weeks for first appointment and then another 1-2 weeks to get something fixed. Contractors will do no show no calls. When you ask for a different company due to 5 no show no call appointment the contractor will threaten you for this and demand to be allowed to take parts form the machine. Choice response is to let them in to your home and we will probably replace it. I called to cancel my contract and emailed a while ago with no response. They refuse to acknowledge when you want to cancel due to threats from people they send to your home. Do not use this company. It is a scam the contractors will also charge more than the 60$ your supposed to pay… so breach of contract there. Please cancel my contract.

1 year ago

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Nancy

What I liked was the follow through with a much older person. I was good to have someone there to pick up the missed part that my fingers or eyes missed.

1 year ago

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Joel

The customer support was helpful in fixing my leaking hot water heater, but the service took too long to arrive, causing potential damage to my newly renovated basement. I appreciate the services provided, but speediness in resolving issues is a concern for me.

1 year ago

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Barbara

I had a leaky shower stall in my house and called for a plumber who fixed it, but I've had issues with replacements. They don't replace items well, and I end up paying more. I expected them to replace if they couldn't fix, but they don't disclose their pricing sources. This lack of transparency is a major issue, and I find it very poor service.

1 year ago

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Thomas

I had a disappointing experience with Choice Home Warranty. After waiting days for a technician to look at our washing machine, he couldn't fix it and we were told to buy a new one without reimbursement. Lack of communication and poor customer service left me unsatisfied.

1 year ago

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Carroll

I had a great experience with them. A few months back, my dishwasher broke down, and the technician quickly diagnosed the issue. They were prompt and efficient in fixing it. I highly recommend their services.

1 year ago

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Glen

Recently, I had an issue with my pool's filter cartridge tank, causing the pool to get dirtier due to the broken part. Despite submitting a claim to the home warranty company, they initially denied it, claiming the dirty filters were a result of the broken part recirculating dirty water. After multiple attempts to prove the issue with pictures, they finally approved the claim, but I had already fixed it myself to avoid further damage to the pool. The delay in approval led me to take matters into my own hands to prevent having to drain the pool for an acid wash. The overall experience with the home warranty company was frustrating and time-consuming.

1 year ago

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Stephen

It seems there are not enough tech’s available in my area. It took over a month to get my heat fixed last winter. My oven has been worked on twice and still doesn’t work right. I’m tired of multiple service calls for the same issues.

1 year ago

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Jason

Simple website to navigate. Usually scheduled within one day. Most techs are professional, honest and well trained. Definitely has paid for itself.

1 year ago

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Richard

I had a positive experience with them. My refrigerator's icemaker broke and they fixed it promptly. It's the only experience I've had with them so far.

1 year ago

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Ricki

I had a mixed experience with this service. While they were able to fix my dryer and garage door, they refused to repair my upstairs toilet, claiming it needed replacement every 2 years, which seemed unreasonable to me. Overall, the service was okay, but the inconsistency in what they could fix left me feeling unsure about using them again.

1 year ago

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Ricardo

I recently contacted customer service and they promptly sent someone to address my issue. The service was efficient and the representative was friendly and helpful. Overall, I was pleased with the assistance provided.

1 year ago

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William

I have used this service multiple times in the past year, and overall, I have had positive experiences. The staff was attentive and the results were good, except for one instance. I would rate it a 5 out of 5 stars.

1 year ago

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Anonymous

I have had mixed experiences with the service provided by the company. While some issues were resolved efficiently, such as the replacement of our hot water heater and plumbing problems, others have been frustrating. In one instance, we were denied a claim for a dishwasher repair that was deemed not wear and tear, even though a part had separated. Currently, we are facing delays in getting our range fixed, with the technician failing to order parts promptly. Overall, the service quality has been inconsistent, with some positive and negative encounters.

1 year ago

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Adam

While the Choice warranty reps are competent, I have found that their choices in subcontractors are suboptimal . I have had several experiences where appointments haven't been kept (wasting valuable time off from work), and problems have not been fully rectified on the first or second visit.

1 year ago Edited August 6, 2024

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Rod

I have filed two claims and both were denied. I had to pay for repairs. Believing, somewhat, CHW main goal is to deny claims, not assist with repairs, as they advertise. Will keep policy for duration of contract and reevaluate at that time.

1 year ago

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Mike

Repairs to our refrigerator water dispenser were completed to our satisfaction but our icemaker has not worked since the technician left. After the refrigerator got back to temperature, the icemaker fills with water and then dumps water into the ice bin. It makes ice but everything freezes solid and makes it unusable. We gave it a few days to see if it improved but it is still not working correctly.

1 year ago

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Sharon

Submitted claim to repair refrigerator. Sears Tech diagnosed it needs new compressor and ordered the part 6/3/2024 with choice home warranty authorization. The compressor has been on back order since then with no indication when it will be in. Choice home warranty continues to state we have to give vendor “time” to get the part but no one will tell me how long this can go on. I have elderly disabled person in household who needs a working refrigerator. Since the vendor can’t get the compressor the refrigerator cannot b we fixed and Choice Home Warranty should replace the refrigerator

1 year ago

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Robyn

Besides not being able to talk to a human when you call, my last service of fixing my dryer was quick and efficient. I didn't have to wait to have it fixed like my previous home warranty company. AHS.

1 year ago

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Peggy

Very upset at this time. AC went out last week and still trying to get it fixed. The guy Choice sent, R&B Cooling said that my AC wasn't low on freon, the coil was dirty. Yesterday I had another AC guy look at it. He said the coil was not dirty, there was a lot of oil at the bottom. The AC was completely out of freon. Something was cracked and I need a new unit. It will cost me $5000 - 6000. I called R&B several times, asking for a quote from him and he has never returned my call.

1 year ago

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Dave Welbon

I placed a claim in early May 2024 about a leaking AC system. The people came out and got the drain unplugged but after a few days the unit started leaking inside the house again. I notified your company on the follow up about the service and you stated that someone would come out to check it on 5/27/2024. It is now 6/18/2024 and I still have NOT heard anything back from you and the unit still leaks on hot days when the unit runs constantly.

1 year ago

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Adam

The service company Choice appointed to fix my AC has no call-no showed three times, and followed by rescheduled appointments. I notified Choice Home Warranty of the issue who then contacted Quickstop. The Choice representative was told there was a confirmed appointment on Sunday the 16th. I never agreed or confirmed this date. In fact, both Quickstop and the Choice rep was told there would not be anyone home on that day. The choice rep then told me if I have a problem it needs to be brought up with the technicians. The choice rep I spoke with has done nothing to resolve or expedite the claim. Neither Choice nor Quickstop appear to care are about their customers. I would give a 0 star rating to both if it was possible.

1 year ago

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Allan

I was originaly scheduled for Memorial day but I did not think that would happen then scheduled for two days after but didn't get a firm date untill the plumber called me.

1 year ago

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Laurie Hansen_valladares

I have had two incidents to use Choice Warranty and they both turned out fantastic. I would definitely recommend Choice home warranty to my friends and colleagues.

1 year ago

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Matt Heather

Customer service is very poor - each ticket is addressed as how quickly can it be closed and checked off without considering the customer experience or message content. There is little escalation path and I’ve had experiences drag on for over six months. Usually the process is relatively seamless for standard situations but 2-3 different experiences left a terrible taste in my mouth.

1 year ago

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Brenton

Dislike the fact that it takes 30 days to approve and send funds for replacement items when most appliances that this warranty covers are in everyday use.

1 year ago

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Frank Ricci

Have had difficulty getting service done and there is a huge disconnect between CHW and the repair person. I called about this issue three times and CHW reps are telling me its my job to call the Tech back and advise him the work was approved. He calls me back and says CHW will not approve the repair and as of today several months later the work still has not been done and it is CLEARLY stated in my plan this part is covered by my warranty. I am the customer it is NOT my job to be calling technicians and making things right, this is what I pay CHW for.

1 year ago

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Richard Bresnahan

If I could give zero stats I would. By far the worst home warranty company I have ever had the displeasure to work with. Their customer service reps haven't a clue what they are talking about and will straight up lie to you rather than trying to get actual factual information. The final straw was when my dishwasher went out, the technician sent them what was wrong, Choice decided on replacement, which was a 240 gift card to Lowes. Which barely covered the cost of installation, nevermind the actual cost of the dishwasher. All I can say is read ALL the fine print because they will try to screw you at every turn.

1 year ago

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Margo Albright

My current problem with my ice-maker took over a month to resolve. Partly because I didn't report to you immediately. However, the company did not leave a receipt with a contact number.

1 year ago

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Sheila Sherman

I was happy with the person who repaired my stove, but when it came to my plumbing very disappointed I will be canceling my service soon. Thanks for listening.

1 year ago

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Christopher Anderson

Theytechnician was very thorough. He handled my problem and pointed out something that I didn’t even know. I learned something and had a good experience.

1 year ago

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Susan Cabral

I am completely satisfied, other than the couple of times that I had to take a prorated cash payment in lieu of repairs. It felt like too little. Other than that, I hope to renew my contract next year.

1 year ago

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Daniel

Service is sent out fast. We continue to have issues with our ac they have sent 2 different companies and neither one has been able to completely repair it. It will work for a few days s go out again.

1 year ago

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Stan

I had a claim for my air conditioner. It was taken care with no problem. I got my replacemand about. 2 and a 1/2 weeks later I got my check. Thank you

1 year ago

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Donna Cannon

I finally received the E gift card after 3.5 weeks. I purchased the microwave, but have to have the old one removed and the new one installed. The repairman said he'd charge $150, the store charges $159. I feel that when a warranty company says they'll replace it, that should be included in replacing it. Sure they gave me $191, it was $209.00.

1 year ago

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CRAVIN MOREHEAD

It took seven days to get a technician working on my claim. Once they got here they had to order parts for a 28 year old Lady Kenmore Icemaker. They did it and left me a happy customer.

1 year ago Edited June 12, 2024

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roberta grove

Sent Allred elec to fix ceiling fan. He called for authorization to replace fan. Man hung up on him and assigned claim to someone else. I called CHW to see if I could get Allred to complete job. I was told he (Allred) had declined the job. That wasn’t true because I had just spoken to him. He offered to replace two fans for the 85 I had already paid. I called CHW and cancelled service order. Mike was here yesterday and replaced two fans for the 85. He is a great person to treat customers the way he does. What I understand CHW did not treat him wright

1 year ago

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Ralph DaMario

I had my Central AC break down. They sent a tech and he told me I needed a compressor. Tech left and later that day Choice contacted me and said my repair was denied. They said that the fins on the coils were dirty causing the compressor to overheat and fail. The unit is outside. I clean the fins twice a year. Once before startup and once after the end of the season. I use a hose and a blower to clean the fins. Choice just wants an excuse to not have to pay for the repair. Horrible way to do business. I am very disappointed. What is the sense of having a home warranty if the company will not have your broken unit repaired. :(

1 year ago

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Norma

I have been very happy with Choice Home . Both times I’ve used the service once a plumbing issue and the other air conditioner. Only had to pay my copay.

1 year ago

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Scott Belk

Terrible experience so far. I filled a claim for my A/C unit on May 3, 2024. On May 11th Sears repair man came out and diagnosed the problem (evaporator coil leak). On May 13th my claim was approved by CHW noting the evaporator coil leak. I’ve reached out to Choice Home Warranty for an update several times since it’s been approved. Every response has from CHW has been the same, “ Our team is actively following up with Sears Home Services to expedite the process and get your A/C unit fixed as soon as possible.” Today, June 5, 2024, I contacted Sears. Per Sears CHW has not contacted them to authorize my repair. I’m tired of the run around game CHW plays. I have a screenshot with all CHW approving the claim and repair. Fix my A/C unit per my policy.

1 year ago

Choice Home Warranty Reviews