Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Mark Winston Salem, NC

I needed to have the garbage disposal replace and you know I got on our website and created the claim and the guys were here less than twenty four hours later.

3 years ago

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Mila Albany, NY

I have had to call multiple times and I never get a prompt response. I am waiting for a manager to be assigned to my case. I have complained to customer service. And when we do get though it seems like are claims are never covered.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 17th, 2021

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Verified Customer

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Anonymous Union City, GA

Choice Home Warranty has reasonable pricing. I've recently needed service and I was very impressed with the responsiveness in terms of getting the service handle .

3 years ago

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Mario Maggie Valley, NC

My dishwasher broke and it stopped draining the water and the people they sent were very diligent they came out and got it serviced and got the problem solved.

3 years ago

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Verified Customer

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Nicole Mosquera Windermere, FL

I have a very bad experience. My microwave was broken and the people that they sent out did not know what they were doing. I do not even know if they had a license. I was very upset with the people and I think I want to cancel.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 16th, 2021

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Verified Customer

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Simone Las Vegas, NV

I’ve been with choice for years and they have been very receptive to my needs. It had worked very well. There was claim that was not very successful but over the last eight years it has been very good.

3 years ago

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Thomas Decatur, GA

So far I have no complaints. The technicians they’ve sent have worked out really well. They respond immediately and send technicians out as soon as possible.

3 years ago

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Julie

Normally they're pretty good about answering questions or getting me help for whatever it is I need. I have struggled with a few different things in the past and most recently but overall I'd give them a 4.

3 years ago Edited September 14, 2021

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Verified Customer

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Leroy Killeen, TX

They always pick small businesses over the well known businesses our area. I am not really an online person but it does seem like you are able to get stuff done faster online versus talking to someone.

3 years ago

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Verified Customer

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Curtus Orlando, FL

Choice sent a gentleman that was very knowledgeable about what he was doing. He was also very courteous. He did what needed to be done. They were very efficient.

3 years ago

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Verified Customer

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Jeff Lilburn, GA

My AC went out and I had to used Choice Home Warranty to get it repaired. I was handled in a very professional and timely manner. The only issue is that we have had a couple of not-so-professional contractors sent out.

3 years ago

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Verified Customer

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Tanaia Waynesboro, VA

I had to use it a couple weeks ago for an issue with my house not heating up correctly. I set up an appointment and they were able to get good service out.

3 years ago

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Verified Customer

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Brett Humble, TX

I had an instance on the swimming pool, well, I had a couple items that were deficient when I first called. Because one of the three items I called about was not covered, they just cancelled the entire order. It just got really frustrating. I feel y'all's first response is to cancel jobs and not really listen. At the end of the one-year term, I'd be more inclined to go with someone else than to renew with Choice.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 16th, 2021

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Verified Customer

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Richard Fort Worth, TX

We had a problem with the refrigerator. They came back five times and then finally said that well we'll give you money for a new refrigerator, so that was nice.

3 years ago

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Verified Customer

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Lillie Huntington, WV

I like Choice Home Warranty and I recommend them to anyone. The customer service reps and techs they send out are professional, very friendly, and get the job done fast.

3 years ago

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Verified Customer

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Matthew Keller, TX

Overall the program is responsive though some of their suppliers are not worthy of Choice though some are exceptional too. Choice is responsive which is outstanding.

3 years ago

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Verified Customer

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David Fort Worth, TX

There are constant extra emails to buy more. It is all a hassle. You shouldn’t harass your customers. The plumbers they sent were friendly and very professional but the only way to contact someone in customer service to get parts is through email because covid shut everything down.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 25th, 2021

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Verified Customer

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Trazanna Philadelphia, PA

Initially they were the number one warranty company but I was a little disappointed with them. My water heater broke and I had to cover five hundred dollars of it. The guy did an excellent job but I didn’t think it was fair that I had to pay.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 25th, 2021

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Verified Customer

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Antonio Oxon Hill, MD

The few times I've used them, they were very responsive and everything got taken care of in a in a timely manner by professional people. I give the highest rating.

3 years ago

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Verified Customer

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Dolores San Antonio, TX

I’m disabled and I can’t work and I like the price of it. The work is prompt and reliable. They help as soon as possible and they are very kind and helpful.

3 years ago

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Verified Customer

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Jackie Beachwood, OH

Choice Home Warranty was what I was looking for. The fixed my leaking basement, though they did deny my claim at first. The person they sent out was knew what he was doing.

3 years ago

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Verified Customer

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Ardith The Villages, FL

I've had to make 4 claims with Choice Home Warranty and all three were handled easily and promptly. I highly recommend them to all my friends and neighbors.

3 years ago Edited January 10, 2024

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Verified Customer

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Jeanna North Charleston, SC

My hot water heater wasn’t working and I sent a request in on Sunday and on Monday morning they were there and it got fixed. It has been very easy to work with.

3 years ago

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Verified Customer

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Carole Toms River, NJ

Up until recently I was pleased with them but two of my last three times I was denied coverage. They didn’t cover the fan for the AC. I would like to say the person they sent us for the LNFHVAC was an excellent technician. He was competent and knowledgeable. Thank god he came because the flame in the furnace wasn’t set properly.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Feb. 25th, 2021

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Verified Customer

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Liliya Owings Mills, MD

For the first year I wasn’t happy, I was close to giving them up but I’ve been with them a long time now. I’m not completely happy because sometimes they say something is not covered but everyone on the phone is really friendly and they take care of you right away.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback to the Customer Relations Director.

Feb. 25th, 2021

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Verified Customer

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Sheron Laurel, MD

The only thing I am not totally happy with is the five hour window for the services and they should ask more questions. They are pretty quick to respond and we are satisfied with the work done.

3 years ago

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Verified Customer

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Elizabeth Houston, TX

I am really happy with the company I chose. My agent was great. She made everything stress free. I appreciate that. Service is fast. They are very helpful.

3 years ago

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Verified Customer

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David West End, NC

I don’t think they have the best companies working for your benefit. They couldn’t repair a leaky faucet a month ago and I have been trying to work with them for a month to get them to replace it. They are trying to get me another repair man but they are not having much luck with covid going on. They do ahve the best value.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 25th, 2021

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Verified Customer

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Milton Gray Severn, MD

I did some comparisons and they seemed to fit my needs. However they don't fully work with you on replacement items. I needed to replace a microwave oven and the replacement cost more than what they were willing to give me.

3 years ago

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Verified Customer

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Ada Louisville, KY

This company was cheaper than the one I was using, so that's why I switched to this one. They respond promptly to me and I like the way they've handled all my claims.

3 years ago

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Verified Customer

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Anna Orlando, FL

They've been really good when I call in and have someone out within a day or so to fix something. They are very punctual and do what they say they'll do.

3 years ago

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Verified Customer

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Donovan Kingsport, TN

This company was recommended by my realtor. When my heat pump went out, I filed a claim and they had someone over within three days which was very quick for me.

3 years ago

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Verified Customer

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Jody Hudson, FL

They've always been there for me and work pretty fast. Recently, I had an issue with my water and someone came out the same day and was very good and professional. The only thing I dislike is that they don't seem to cover a lot of things we need covered. I also think they're overpriced.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 18th, 2021

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Verified Customer

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Alan Bullock Upper Marlboro, MD

My heat went out, needed a motor, the company they sent said the motor was on back order after i called to find out the status of my repair. So it‚Äôs 27 deg and snowing and i still have no heat and nobody is concerned, i call the company again and they said they will try and find the part from another vendor but would i pay the difference. Of corse i will because i have no heat! I‚Äôm the only one that cares i have no heat!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 11th, 2021

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Verified Customer

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Joseph North Charleston, SC

Every time I’ve called so far, they have been very helpful. They do what they say they are going to do. Everything has been going well. They fixed my AC unit.

3 years ago

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Verified Customer

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Dolores Swarm

Choice Home Warranty's technicians respond to work requests in a very timely manner. I really like the low $45 service fee unlike other home warranty companies.

3 years ago

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Brian Skamra

Ease of use, However contracted locksmith to rekey our condo after purchase broke 2 deadbolts, replaced one, and left other in dangerous operation and were told do not touch it it could lock you in and not get out. It did and I removed the lock and repaired it myself..

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 28th, 2021

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Verified Customer

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Randy

It's affordable and they try to get somebody out here as soon as possible but it did take a couple of weeks to get the parts but that is not their fault and they do try to do their best for you.

3 years ago

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Verified Customer

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Prashant

I always get good support from them. It is a good company to work with. I used it for a leak from a hole in the roof and they fixed it within a week. They have taken care of everything.

3 years ago

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Verified Customer

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Ira

Service is pretty good. I’ve used it twice for my garbage disposal. I get a fast response. Nobody is perfect but it is better than the other one that I wasn’t happy with.

3 years ago

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Roxanne

Customer support is pretty responsive and they do find technicians pretty quickly but we’ve had some issues where they could not find a technician and we had to find one ourselves and they didn’t reimburse us. That was a not a good experience. There have been times when they didn’t cover the warranty. Other times they got a technician to come out and fix what was needed.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jan. 19th, 2021

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Verified Customer

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Eugene

I would recommend Choice Home Warranty to my family members and my friends. They treat me well. I think they are very courteous and very understanding in customer service.

3 years ago

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Verified Customer

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Jessika

Everything went really smoothly the time I had to use it. From reporting what was wrong, it was pretty quick to have someone contact me. I’ve had a good experience.

3 years ago

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Verified Customer

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Kitten

They always get someone here in a timely manner. There are a few things that are not covered and it catches me off guard. That is probably my only complaint. They are professional and it is good to have appliances covered.

3 years ago

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Verified Customer

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Allen

Based on the services I’ve received things are handled very well. I’ve had two chances to use their program and they came out and fixed it immediately.

3 years ago

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Debi

We went with Choice because they had a better price than other companies. A few weeks ago, we had a sewer back up and got a good response from a plumbing company Choice helped us find. We had a bad experience with the air conditioning and heating contractors, because they weren't great.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive and negative feedback to the Director of Vendor Relations.

Jan. 19th, 2021

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Verified Customer

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Rajkumar

I went with Choice because they have better rates than other companies. When I had a problem, they resolved it in a day or two. When I needed my garage door opener repaired they sent someone out to fix it right away.

3 years ago Edited January 10, 2024

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Verified Customer

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Nick

Right now I wouldn't give Choice Home Warranty high marks because of the bad experiences I am having. I had two claims and one of them needed to be replaced, so they gave me money to do so. The other claim hasn't worked out because they needed to order a part for my ice maker and I still haven't heard back from them on that after two and a half weeks.

3 years ago Edited January 10, 2024

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Verified Customer

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Julie Ann

Choice is quick in their response and the people they send out are very professional. They also send out text message follow ups that is very helpful.

3 years ago Edited January 10, 2024

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Verified Customer

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Anonymous

Choice has great value and price for their home warranty. They are very kind and prompt when I call in to make a claim. I like that they use small business people.

3 years ago Edited September 14, 2021

Choice Home Warranty Reviews