Choice Home Warranty Reviews

I have been a customer of a competitor for home for about 7 years. I stopped paying for the service as a friend who is very handy does most of the work himself as he owns rentals. As I told Chris J during our initial conversation, that I used to do repairs myself but became disabled and can hardly do anything! Having a plan with Choice Home Warranty will allow me to sleep through the night!! I wake up in the morning and take comfort in knowing we have someone to call to either repair or replace our homes equipment !! Thank Chris J and sorry for keeping so late!! Your client Joseph S and Carol L B

We were not satisfied with our previous home warranty company, which the coverage just expired. So, we narrowed our choices down to three companies; Choice, AHS, and Select. Although AHS and Select thought they were making us offers we couldn't refuse (sorry for the Godfather quote), Michael L at Choice was the only one that did not sound like a used car salesman, was patient answering all our questions thoroughly, and more than willing to work with us extensively on price and service fees. This is why we went with Choice; price, coverage, and customer service. Hopefully if we ever do have to file a service request with Choice, we receive the same OUTSTANDING customer care, service, and support that Michael L. provided!

This is my second Warranty issue on the same Microwave within two weeks. Both of my encounters were excellent. Unfortunately, the first serve call didn't work out. A computer board was replaced , but that did not resolve the complete problem and required a second service call [#246554220] 7/10//24. That call determined that the computer board was faulty and a new board would be ordered. Than new Appointment is set for 7/24/24 7am-11am [Progress AC & Appliances LLC]. I was charged $75 for each Technician Service Call for the same problem or the same piece of appliance within about 2 weeks. Putting all that aside, I am very happy with Choice Home Warranty's responses. I even recommended, within the last 10 days, your service to my friend, David K. T. and he took a 3 year policy.

I have tried several different Home Warranty companies Before I joined CHW, and they were nothing but nightmares.         I have been with Choice Home Warranty since September 6, 2023 Ever since, I used their service twice. The first time was when we had a problem with our bathroom shower faucet. I called them, and the agent who helped me was very courteous and very professional. She gave our contact information to the service company and sent us an email with all the details of the service company. The service agent who contact us and set an appointment with us, came over the next day. He was very professional, he replaced the faucet, and fixed the problem the same day. The second time I used CHW's service when our water heater all of the sudden in the middle of the night was making very loud noise. I called CHW's Customer Service first thing  in the morning, it happened to be on a Sunday. The plumber who came to replace the water heater was one of the best. He went and bought us a new water heater,  and replace it the same day. He was very professional and did an excellent job. I would like to take this opportunity to thank the CHW's Customer Service team for their professionalism and their fast responsive skills. Also I would like to thank the management team at CHW in processing and helping their customers' claims in a timely manner and for a job well done. I will make sure to recommend Choice Home Warranty to all our friends and family members.

I consider choice Home Warranty as health insurance for our house. In the course of its lifetime problems will arise and any of them particularly with major systems, can put a major impact on your enjoyment of it. I was pleased that how accessible he claims process is, both online and over the phone. The follow-up, immediately before the repair, and following, provided the assurance that the company is as interested in a satisfactory resolution as we were. Our claim was on a plumbing issue which prevented the use of our master bedroom shower. Wade plumbing services responded very quickly and were a delight to work with. They didn't stop until they repair the problem to our full satisfaction. I recommend Choice Home Warranty, not only to homeowners, but to home Sellers and Realtors as an added bonus to the sale of their home.

It was easy to file a claim and while it took a couple days to assign a technician (during an artic freeze and the issue bing HVAC), CHW kept in contact letting know they were working diligently to find someone in my area. The assigned company was ComfortCoolingnHeating. Their technician (Grover) called me the day of the appointment to let me know about when he would arrive and that he would call me back about 15 min before his eta so I could still run errands until then. Grover was wonderful! The nicest guy. He figured out the problem and then went to a store to get a part that he didn’t have on his truck so that he could get y heat back on. He didn’t want me going without heat in these freezing temps. I highly recommend him and the HVAC company.

I recently had the pleasure of experiencing exceptional dryer repair service from a technician named Mark, and I felt compelled to share my positive experience. From start to finish, Mark's professionalism and friendliness made the entire process seamless and stress-free. Mark not only showed up a bit early but also wasted no time getting down to work. His efficiency and expertise were immediately evident as he assessed the issue with my dryer. Throughout the repair process, he demonstrated a high level of skill and knowledge, ensuring that the problem was diagnosed and resolved promptly. What stood out the most was Mark's friendly demeanor and excellent customer service. He took the time to explain the repairs needed, answering all my questions with patience and clarity. This reassured me and added a personal touch to the service, making the experience more pleasant overall.

Every dealing with Choice Home warranty has worked out well except for one little glitch. Choice sent a tech to evaluate and eventually fix/replace my downstairs a/c. Everything went well except for the warranty I was promised. The tech, Andrew, said he would send me a 10 year warranty. I have texted him with no response and called him with the response that the warranty is on the mail. However, the warranty was not in the mail and subsequent phone calls were not answered. I left messages. It is now going on 3 years come next January and no warranty. If you can get the warranty for me, I’d be greatly appreciative. Marcia Mauro

Our furnace had stopped heating, so we submitted a claim, and within a matter of a few hours an appointment notification was posted for service the following day. The technician was very prompt, and very nice, and had diagnosed and corrected the issue within a matter of a few minutes after arrival. We have used other services ( names not mentioned), that claimed to be the best, and in fact they even went so far as to say that CHW had a bad habit of not following through. Well, we can prove every word of this as being false. Choice Home Warranty is the BEST move we have ever done. A claim was filed with the other program, and we had waited 7 days, and still had not heard from them, we finally just called and had to pay out of pocket for the issue, which was well over $300, which on a fixed income can be hard to do. But we couldnt wait any longer. After having done this we soon cancelled the other and had decided to not have any coverage and just do for ourselves. Thankfully, we had no issues during the year following, but when your disabled, things can become harder to accomplish. Then we received a call from Choice Home Warranty (CHW), and after the last experience we were not sure if we wanted to try again or not. But the reality was being disabled and on oxygen, there are things one can no longer do. So we decided to enroll with Choice Home Warranty, and for almost 5 months we had no issues. Then a day came and we had to file a claim. Being honest, we were fearful of the result. WOW were we pleasantly surprised, Within a few hours of the claim being filed, we were notified of the company and the appointment time. The following day the hour arrived and promptly at the appointment time window the technician arrived exactly at the start of the window. Now I will state that the reason our furnace was not working as it should was not a failure of the system itself, it was an operator error, and even though we still needed to pay for the call, it was more then worth it. Choice personnel were all over this folks, and we will be recommending CHOICE Home Warranty to ALL Our family and Neighbors. We are not the kind that will usually do such a thing and I personally am not one to give a rating higher then 4 at the most, But we were very impressed with how everything was handled and completed, so a 5 Star rating hardly seems like enough, if it were possible to give 10 stars we would do so. If your considering a home warranty service, we can attest to the professionalism, Promptness, everything regarding Choice Home Warranty as being absolutely THE BEST thing we ever done was to go with Choice. So make that phone call, and get signed up with the best and screw the rest. Thank you everyone at CHW and the Technician that completed the service. YOU ALL ARE THE BEST! Sincerely, R. Schwanke

I have had home warranties on several other homes with a major competitor in the past. I signed up with Choice yesterday and Richard in the sales department was very knowledgeable and easy to work with, having answered all my questions and resolving all of my concerns. Great pricing and coverage compared to other home warranty companies. If Choice's claim department covers claims as stated in their warranty policy (which I printed a hard copy and read every word, in detail) then we are "golden". Everyone I've spoken with so far has been very professional, very knowledgeable and I am very pleased so far. I retired from a large national homebuilder and I am very knowledgeable about home maintenance and repair. I would highly recommend Choice Home Warranty.

I have been chasing my A/C for the last 3 years and I THINK this tech finally figured it out. The previous 2 techs must have reconnected the A/C wrong. Don was at my house Sat for 6 LONG hours rewiring someone else's lack of knowledge. Mind you this is Texas and its hot as hell here. Don took his time and did it right without attitude or frustration. He fixed the problem and I believe that the unit is finally working the way it was intended to work. My only suggestion to Choice Home Warranty is to allow the home owner to select someone that they are familiar with vice HOPING that they get someone good. Other than that I am thankful for Choice Home Warranty. Thank You, Steve

Every time I had a problem it was not covered, and when it was covered they stated I was the cause. I'm almost 70 yrs old and they expected me to maintain my refrigerator by pulling it out and blowing the dust out. I had it serviced twice and was not aware that it needed to be done. I paid the servicemen, I would not have known what they did or did not do. But I can say when I called about my garbage disposal it was covered and I had a great and knowledgeable serviceman. I was very happy at last. I paid several years in advance, which I would never do again. The rating for product and service is for the above-mentioned service received by the serviceman for my garbage disposal and also the serviceman that repaired my dryer.

When my dishwasher stopped draining I went on line to request service. The next day I got an appointment for technician to come out the following day. Technician came and said the drain pump failure was the problem and said he would submit claim. The claim was approved the next day and that same day a technician called and came out and fixed the dishwasher! I have used other home warranty companies before, and had to wait weeks to get my problem fixed, but Choice is by far the best one yet. So based on the speed and handling of fixing this issue, I would recommend Choice as a home warranty company.