Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Anonymous

Choice hires some of the best technicians. They are nice and professional. Customer service is good. Use the website for immediate responses. The price competitive.

4 years ago

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Rebecca

I loathe them. I needed a new water heater, and they were aware of that and, for weeks, made one excuse after another to delay purchase of same --- during which time I, a disabled senior heart patient, went without any hot water for either a bath or shower. Finally, they approved my new water heater, then informed me that I would have to pay $455 for a series of "non-covered charges" that would be owed to the technician. They refused to offer a cash-out instead, and told me that if I declined to pay the $455 out-of-pocket expense, I wouldn't get a new water heater. Avoid this company like the plague! They are nothing but a rip-off and scam!

4 years ago Edited January 10, 2024

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Verified Customer

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Lynn

Customer support is knowledgeable and efficient when it came to answers. The minutes I made a claim, someone followed up and fixed the problems. The vendors are very courteous and professional.

4 years ago

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Sharon

I had someone come do some work and they were very efficient and professional. I haven’t had any problems getting in contact with anyone. I feel that it is a good value.

4 years ago

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M

I’ve had Choice for a long time and it is the most reasonable with a low deductible rate. We have some problems with them occasionally, it took them 10 days to come here for the drain. They have good appliance technicians.

4 years ago

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Thomas

The time I used choice warranty service, it was good. The service was excellent. The service person cleaned up after himself, he did a better job than I would have done.

4 years ago

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Satish

So happy with the service. The customer service is prompt. My calls have been answered. The service was good. The repairs have been to my satisfaction.

4 years ago

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Myrna

They did well on the job I asked them to do. The gentleman came out and realized the problems in the first 15 minutes and took care of it immediately.

4 years ago

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Lisa king

Quick response and resolution of claim. It would be nice to have someone to contact you directly from the company. Nevertheless all contact was completed on line.

4 years ago

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Marilyn

I had to use my warranty and they came out right away, the next day actually, and dealt with the problem. They were responsive and helpful. The value is great.

4 years ago

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Jose

The price is good for a five year deal. I needed a person and there was a very fast reaction and the person know what he was doing and solved the problem immediately.

4 years ago

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Charles

I am glad I have it. I pleased with them because they did take care of the problem, it was just slow getting confirmation but I don't think I would go to a different company.

4 years ago

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Ismael

The customer service is great. There is no hassle. They schedule right away, no questions. They have an exceptional price and take care of things really quickly.

4 years ago

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Yvonne

Choice is cheaper than the others. I don’t believe they have the best contractors. I needed a contactor to work on my air conditioning and instead of doing what he needed to do and telling me what they were doing, he turned off my power and it was hot in my house at night. When I asked why, they said so it wouldn’t break.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services provided by our technician. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jul. 14th, 2020

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Victor

When I bought the house, the previous owner had it already and pair for it. We have used it multiple times. I had an issue with my water disperser and they came out and fixed it right away. I had an issue with the AC and they said it was not covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jul. 14th, 2020

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Don

About two to three months ago we had a hot water issue and the guy came out and did a nice job and then when we had an air conditioning problem, they turned us down. When they get things fixed it is good but when they don’t it is not.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jul. 14th, 2020

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Verified Customer

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Gustavo

Customer service is very cooperative and responsive. I had one bad experience because my plumbing was clogged and I called on a Sunday and they couldn’t get anyone out until Tuesday.

4 years ago

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Kim Loudon, TN

Coverage is misleading. I had to replace my washer and dryer after one year. CHW would only allow $400 for a new dryer and $450 for a washer. They said that's what they could buy them for, but in shopping around I didn't find anything near those prices. My units were stackable and gas. My air compressor went out on my HVAC unit. They would not pay for the replacement part, only the haul off and replacement Freon. Not great experiences with this company.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 2nd, 2020

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Deb Perrysburg, OH

Didn't cover what I was told they would. They said they would cover boiler replacement but failed to explain conditions. When I needed it replaced I was told â€˜oh no' we don't do that.

4 years ago

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Suzanne Scantlan

Wish they could react a little bit sooner on some cases. I am surprised when a vendor doesn’t reply quickly to my requests. I know that it isn’t Choice’s fault. I think they give me a good deal. I have had some plumbing problems, a garbage disposal that needed fixing, and a kitchen faucet replaced.

4 years ago Edited January 10, 2024

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Wally North Port, FL

Went online, to report that our A/C wasn't working. Within 24 hours we notified & had a tech on his way to our house. Jean, did a great job of getting our A/C up & running.

4 years ago Edited January 10, 2024

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C. Foster Franklin, TN

The have very poor customer service. Technicians cannot speak with a human concerning a claim, and policy holders cannot either. My te hnician and I are STILL waiting on a replacement part that is covered under the warranty. It has been 1 month and neither of us have heard ANYTHING. I switched to Choice from First American Home warranty because if this company's past ratings. My experience as been horrific and I will be switching back at the end of this contract. I paid for the full year upfront. I will NEVER do that again...and thankfully I did not get reeled in to their 2,3 and 5 year coverage at a discounted rate. I highly advise

4 years ago

Reply from Choice Home Warranty

Due to COVID19, many distributors are experiencing longer-than-usual delays regarding shipping and delivery. CHW is diligently following up with the technician to expedite your claim along as quickly as possible.

Jul. 2nd, 2020

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ELAINE San Antonio, TX

Very poor customer service - I had issues with my refrigerator . I called choice home to schedule an appointment but they kept giving me the run around and for about two weeks I couldn't get anyone to come see my refrigerator because they kept putting in the wrong phone # to the service tech and they could never get through to us . We called customer service several times but could never understand them they all sound foreign and didn't understand them. I finally got to talk to a supervisor in Florida to make sure they had our phone # right and tech person can come out to see our refrigerator. Long store short they couldn't find one of the parts so now they said they would have to pay us out on our refrigerator _Ÿ__â€çâ™€ï¸è. Now we wait for our prorated refund . ....

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 2nd, 2020

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Verified Customer

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Phyllis Hixson, TN

I chose Choice Home Warranty because a friend recommended it. It has been a great experience. The people are very polite and do the job with no problem.

4 years ago

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Ken Scottsdale, AZ

I needed to have a hard water replaced and filled out the form requesting my regular plumber but they assigned me another one so I wrote back and they gave me another one and then I had to write back again and finally they assigned the plumber I requested. So they are responsive but not to my specific needs.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 2nd, 2020

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Verified Customer

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Lee North Las Vegas, NV

The air conditioner quit blowing cold air so we called them out and they came out and said it was a hole in the freon. They were good the first time I tried it. The second time they denied my claim.

4 years ago

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Terri Hagerstown, MD

I’ve had issues on both end of the spectrum. Getting something done is good. My air conditioning went out and within two days I had somebody fix it, that was perfect. Signing up was disaster and there are too many exclusions. The plumbing is not covered. I was lied to in the beginning so my price was lowered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 2nd, 2020

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Verified Customer

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Maxine Humble, TX

The service is excellent. I had a problem with my AC and the next day I had someone out fixing my AC unit and it was working again. They were fast and responsive.

4 years ago

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Zachary Lakeland, FL

Other company dropped us because of covid so we have choice. They get the job done but it is going to be a long wait on parts. We had to use it for our over and they dropped the ball and we had to reschedule an appointment and we had to wait over a month for someone to repair the issue. They handled it very poorly as far as service.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 2nd, 2020

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Verified Customer

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Adriana Plano, TX

They had a discount for the monthly payment. It is very good service. They provide service right away anytime I call them, they are promptly sending technicians that I need.

4 years ago

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David Farmington, MI

As far as responding to my issue, Choice Home Warranty was on the ball. They are prompt in their service. The service people they fix the claims are not so good. The original company that was service the claim, I was having a hard time getting a hold of so we are looking for another company.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback David.

Jul. 2nd, 2020

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Tyrone Round Lake, IL

I highly recommend Choice to others. I’ve gotten good vendors and every time I need them. They have always been very responsive to the needs of the customer.

4 years ago

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Sherry Florissant, MO

They need to find more quality people to do repairs. I’ve used it twice, the first for the locks on my door and the second for a couple of appliances that don’t work, the person they sent out took my money and now I can’t get a hold of him so I had to wait for another company to come out.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 2nd, 2020

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Elaine Oklahoma City, OK

They’re usually pretty quick to get back to you but it hasn’t been pleasant in the last two months, I still don’t have my plumbing fixed. It has been very frustrating. They offered to reimburse me and they took that back. There are a little hidden rules.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 26th, 2020

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Martin Nurillo, TX

You save on repairs I guess. I’ve had them for a long time. I think it is a good company but they have really disappointed me. I was really happy until this weekend when I had to pay $500 out of pocket and the repairs didn’t finish on time.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations to review.

Jun. 26th, 2020

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Vincent Jacksonville, FL

I came with the house when we bought it and it is an exceptional service. They are quick to respond, they come out within a couple of hours to fix the problem.

4 years ago

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J Shreveport, LA

They seem to be doing okay. I’ve had a few claims and for the first one, they sent out a not good technician but they sent out a better one next who took care of the problem.

4 years ago

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James North Versailles, PA

I had American Shield for 2 years and wasn’t happy and I am not a happy camper with choice either. My AC went down May 25th and it is June 15th and I still have no sir conditioning. I am waiting for service people to come out and do some work. The compressor is pretty bad and they think the unit has to be replaced at the price $450 plus the sixty five dollar service fee. I am paying for the whole service fee for the year.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 26th, 2020

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Anonymous Cypress, TX

Seem to be trustworthy because they are professional and provided goo service. My refrigerator was repaired to my satisfaction and that technician was also very professional.

4 years ago

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Joan Fort Worth, TX

I had a bad experience with AHS but Choice has been okay so far. I turned in a claim and they did pretty good getting it filed and getting a service company out to us.

4 years ago

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Ralph Red Oak, TX

We used it a month ago and they put a new part in the stove and it broke again yesterday so they came back out to do it again and even though the repairman was the one who caused the problem, they would not replace the unit so I am a little upset.

4 years ago

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Verified Customer

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Shekar Cumming, GA

Choice was recommended by on of my cousins. I am happy with them as a customer. My claims were successfully completed without having an issue. They fixed it the next day.

4 years ago

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Susan Jefferson City, MO

Used Choice Home 2 to 3 times and so far I don’t have any problems with them. They have been there for me whenever I call and tell them what I need to have happen.

4 years ago

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Verified Customer

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Pauline Hyattsville, MD

I like the commercial that came out with George Foreman. I like the service too. My dryer want heating and the washing machine was making a lot of noise and they fixed it.

4 years ago

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Anonymous Marana, AZ

I would never recommend them. I am only still with them because if I change plans the price goes up considerable. Service calls would go from forty five dollars to seventy five dollars. The policy is good but what they cover is bad. Customer service is unresponsive. I am putting in a claim right now and I haven’t heard from them in five weeks. The response time is terrible. I called and they said somebody would call within 24 hours and I still haven’t heard back.I called them for the pool and they sent out a guy who didn’t bring his tools and it took him three days to come out. He only diagnosed the problem and he was asking me questions about my pool equipment and I was like you are the repair guy not me. They don’t seem to care. They get the cheapest possible.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 26th, 2020

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Verified Customer

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Gary Arlington, TX

They keep finding excuses why they don’t cover things. For the pool heater, we had an extra coverage for a pool, and they said they wouldn’t cover it. Also they tend to bandaid things together instead of fixing things permanently.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jun. 26th, 2020

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Herbert Clinton, MD

They are very proactive and interactive. They communicate well and have lived up to everything they claim to be able to do for us. Very reliable thus far.

4 years ago

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Diane Atlanta, GA

They gave me a good deal for an extended period of time. It has been great. I had a claim and they were very quick to get somebody to come fix the dryer.

4 years ago

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John Middletown, DE

One time I needed it for my garbage disposal and they took care of it and my air conditioning and they took care of that but not my hot water tank, they said it was not covered, I wasn’t pleased with that.

4 years ago

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Adiba East Brunswick, NJ

Sometimes it is good, sometimes it is not so good. It totally depends on the service they send. Sometimes there is a service person that is not too good and I have to get in touch with somebody else. It is very cheap, that is why I took it and I have used it several times when furnace is not working.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by some of our technicians. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 26th, 2020

Choice Home Warranty Reviews