Choice Home Warranty: Read 46,127 User Reviews From Real Homeowners

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Maragret

I had a frustrating experience with the warranty service. Appointments were set but the contractor never showed up, leaving us unprepared and disturbed. Coverage for our appliances was inconsistent, with several claims denied. Overall, the lack of communication and reliability from service providers was disappointing.

1 year ago

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Nannette

I've had multiple frustrating experiences with my warranty service. Slow responses, unskilled technicians, and lack of follow-up left me in difficult situations. I had to pay for a hotel due to poor plumbing service, and claims processing was painfully slow. Customer service needs significant improvement; I've felt lost in limbo too often.

1 year ago

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Vachagan

It was a pleasant experience to deal with you guys! You took care of my problem right away and the company you sent to me was very professional and helpful. Thank you!

1 year ago Edited August 11, 2025

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Dhiraj

I've had multiple frustrating experiences with my warranty claims. The response times are slow, and the customer service is lacking. They send unskilled technicians, leading to additional costs and inconveniences. My claims often feel dismissed, and communication is poor. Overall, the service has been disappointing and needs significant improvement.

1 year ago

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Debra

The customer support has been decent, but the technicians sent out haven't always met expectations. I've faced ongoing issues with my air conditioning, and unfortunately, the service has not resolved my problems effectively. Overall, my experience has been frustrating.

1 year ago

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James

I've had mixed experiences with customer service. I rarely interact with them since I do everything online, which is a downside. I had an issue with my pool pump, and while they sent someone over, they weren't fully qualified and didn't resolve the problem. I've also faced issues with my air conditioning, kitchen faucet, washing machine, and refrigerator ice maker, but the service has been inconsistent.

1 year ago

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Anonymously

I had a great experience with my pool service. When my pool motor failed, they quickly sent someone to replace it, covering the cost of my membership. However, I've had some issues with coverage on other services; sometimes they inform me that certain treatments aren't covered after I've already paid my co-pay. Overall, decent service but some clarity on coverage would be appreciated.

1 year ago

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Anonymously

I've had mixed experiences with their coverage. For major issues like my HVAC system, they were helpful, but for smaller repairs, it feels like they try to avoid paying. I recently installed an air conditioning unit, and despite being told it was covered, I ended up paying a lot out of pocket. They don't seem to fully cover what they promise.

1 year ago

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Mike

I had a terrible experience with customer service. I was misled multiple times about using my own technician, which took over a month to resolve, only for them to deny coverage in the end. I spoke to several managers who gave conflicting information, causing me a lot of stress. I ultimately decided to cancel my service due to their lack of support and poor communication.

1 year ago

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Anonymously

I had some trouble understanding explanations at times, but overall, my experience was mostly positive. I faced issues with coverage for services, but when my air conditioner broke in extreme heat, the technician was incredibly knowledgeable and responsive, quickly getting it up and running. Their service was a definite plus!

1 year ago

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Stephen

It was east to schedule a service appointment, the technician showed up on time and completed the job in a timely manner. He was professional, courteous and respectful.

1 year ago

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Eric

A/c went on a Sunday. Was told contractor wouldn't be out till Thursday. I called contractor myself. He came out on Monday. Diagnosed that evaporator coil was leaking. Said need whole new system due to age. Paid my deductible. Did not hear back from Choice. Had to call them. There customer service consists of you call a number wait on hold then they ask for your number. You have to wait on a call back. They finally call back. I had to call five times to finally get someone to try to approve claim. They came back that I owed 5000 after the deductible. After more calls I was told they would review my claim. They said they do not cover the compressor or refrigerant.. after a week and a have of fighting them i canceled and had a real company install a a brand new ac and furnace for 5500. Waste of time and money.. worst customer service i ever had..

1 year ago

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Ken

When the sales rep gave me the pitch about CHW... I mentioned that many of my appliances were old. He assured me that if something broke they fix it or replace it with something similar. I just needed to pay the service fee of $65. I signed up for 6 years. Several years later, my hot water heater failed. The could not fix it and they replaced it! This is a wonderful service I thought... and I told my friends all about CHW. Another two years have past and my oven stopped working. A technician came out, assessed the problem and call several days later to indicate the parts were no longer available. CHW offered to give me $338 gift card at Lowes to replace the oven. The oven cost is $4000. CHW indicated that I misread the agreement... they could replace the unit OR give me money. They elected to give me money... but not even 10% of the cost of an equivalent oven. So, I recommend you UNDERSTAND the FINE print and the meaning of the words before you sign up with CHW.

1 year ago

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Verified Customer

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Pamela

Love having my Choice Home Warranty. Quick and easy to use. Everyone is pleasant when dealing with an issue. Best decision I ever made when making a purchase for my home.

1 year ago

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Verified Customer

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Michael

I Like That Choice Home selects Great Companies To Service The Warranties. I Like That The Cost Is Fair. I Like That The Techs Chosen Are Professional.

1 year ago

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Verified Customer

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Thomas

The promise to replace appliances is a joke. I had a washer go out. I was told repair was too expensive and they sent me to Lowe's (with a promise of a gift cert w/in 30 days) after I paid for the new machine and delivery and install myself. The "gift cert" for more shopping at Lowe's did not cover even half the cost. I will never use this company again. The only other claim I had was for a minor repair, and after my $85.00 payment, they agreed to cover the repair (probably $25.00 extra payment to plumber.l)

1 year ago

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Verified Customer

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Tony Chiconas

My wife wanted the Choice warranty so that’s what we wound up getting. She said it was the best buy for the money and maybe they would cover some parts if they broke down.

1 year ago

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Cletis Clark

The electrician was very nice and knowledgeable knew exactly what was wrong and took care of the problem. Choice home warranty selected the right company.

1 year ago

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Gypsy G

Every submission was a challenge…. Always something to decline or ask for more information., or require a new submission because once the assessment was done and found to be an issue with a different appliance ( dishwasher not working but was because it was a garbage disposal issue and then I was going to have to pay another service charge for the garbage disposal) It was always something like this.

1 year ago

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Richard Peters

The last repair guy was fantastic. He has been here before so it was great to work with someone we can trust. He fixed our dryer quickly and was very professional in every way.

1 year ago

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Verified Customer

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Kiran Gujju

Excellent service, this time it was super fast service. Had issue with electric outlet and the tech scheduled and showed up a day earlier and fixed it.

1 year ago

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Verified Customer

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Janice Robles

I’m waiting forever for my ecard from Lowe’s. Agreement regarding kitchen range was settled September 27th I was told today I should receive the ecard by October 27th.A very long time to just push a button to send ecard??!!!

1 year ago

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Verified Customer

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Paulina Suarez

Since the beginning , I had issues with communication with this company. I now have a gas leak that they sent HVAC and a handy man. And now two other plumbers, the first submitted report to review and wait approval. And now they sent a second plumber and we are passing through the same issue. If you have gas make sure you inform your self on red tags and if your gas company provides them or do them digitally. On the other hand, they did send a plumber for a water leak Liberty Drains. He was fast efficient and highly professional. 5stars on my book.

1 year ago

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Verified Customer

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Shannon Partee

I’m not happy with it at all my stove was looked at and they said it wasn’t a problem with it and it was the was it worked they will order me some more burners for it but I never received them but was charged 75.00 to tell me that I could’ve did that myself and saved me some money. The locks on my doors was supposed to be changed but they only made new keys I could’ve bought them on my on and saved 75.00 he didn’t put a key lock on the front door just changed the key to the top lock I’m not happy at all with this service. I called I had a freaking flood in my home on Sunday 10/06/2024 from the sink due to my pumping and or the garbage disposal or dishwasher being put together wrong. They said I with be charged for three different people coming out to see what the problem is with the water running all over the place. I have dishes stacked up I can’t wash and the appointment for the plumber is not until 10/16/20204 I’m deeply pissed off i think this service sucks to high heaven this way the seller paid for your service because they knew I was in shit to my knees with this house and was going to make you some money.

1 year ago

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Verified Customer

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Charis J Boddie

Has not been the greatest experience. I had a claim about my refrigerator and you sent a tech that I had to pay. He did a quick fix and said that it would freeze up every few months and it did. We put up with it for months before we purchased another one. Now recently my ac unit went out. A tech came and fixed it then told us that if we did not get a maintenance contract with them then my warranty would not fix my unit that he said was 40 yes old. We just got the house not too long ago and you guys did not say that. But we will see

1 year ago

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Verified Customer

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Erin

I’ve bumped this rating up to a 2 because of the service that I recently had for an HVAC fix. However, policy and other docs not clear on repair of drywall and was extremely disappointed by the spin that I was given as to why my repair was not covered although there was nothing documented to prohibit coverage. At best, their documentation is poorly written and in need of clarifying updates; at worst, they’re not working with their customers in good faith. Seeking a replacement company as we speak.

1 year ago

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Verified Customer

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Randall

Your all's service sucks. My dad has been without his air for more then 2 weeks. It will not turn off when you turn the thermostat off. There have been two different companies that have came and looked at it . The first company got it fixed with the leak. The second company didn't even do anything. All they had to do was cut a pcv pipe and they did not do anything. They said they was going to order parts but didn't let us know which parts we needed. Now you all are trying to get a third company to come look at it but I haven't heard from anyone about coming to look at it. They are trying to find someone local. I still have heard no response. My dad has COPD and he needs his air on at night. He can't leave it on because it runs and doesn't cut off.

1 year ago

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Verified Customer

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Tim

I had some issues with overcharging related to my claim and repairs. The service was prompt, but I was charged for something that didn't exist, and I'm still waiting for a resolution on my refund. Additionally, there was a strange situation with my refrigerator that added to my frustration. Overall, I'm not satisfied with the handling of my concerns.

1 year ago

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Verified Customer

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Teresa

I had a good experience with prompt service for my washing machine issue, although it required ordering parts. However, I faced a frustrating situation with a repair person who didn't return after payment, leading to confusion about warranty coverage. Overall, service quality varied, but I appreciate the support received.

1 year ago

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Verified Customer

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Scott

I've had a positive experience with customer service so far; they've addressed all my inquiries effectively. However, I'm cautious about future coverage as we've only had limited interactions. On a recent warranty claim for my pool, they promptly fixed the issue, and they also replaced my garbage disposal without any hassle.

1 year ago

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Leocriest

The customer support experience was frustrating. The representative struggled to clearly define what customer support means and repeated questions without providing satisfactory answers. Overall, I felt my concerns were not adequately addressed, leaving me unsatisfied with the assistance provided.

1 year ago

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Lisa

I found communication challenging due to language barriers, which led to some confusion with my plumbing issues. While one problem was resolved, I still have another that remains unfixed. I had to clarify details to the plumber, and it was my first experience using the warranty service. Overall, it was a frustrating process.

1 year ago

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Llewellyn

I had a great experience with the service. They were prompt and resolved my air conditioning issue quickly after I submitted a claim. I've used them multiple times and have always received reliable service. Highly recommend!

1 year ago

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Murl

I had mixed experiences with the plumbing service. They were responsive to my request, but I was disappointed when they didn't cover an internal repiping issue. However, they did a great job replacing a leaking faucet. Overall, their responsiveness is commendable, but coverage on plumbing issues could be improved.

1 year ago

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Jim

The service was slow during a holiday emergency, taking weeks to respond, which was disappointing. I ended up fixing the issue myself. While I've used their services frequently, the technicians' performance was lacking. Overall, I would rate my experience as average.

1 year ago

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Kelly

I had a mixed experience with this service. They were prompt in addressing my air conditioning issue, which I appreciated. However, my previous interactions weren't great, leading me to question if I should recommend them. Overall, their quick response is a plus, but past negative experiences linger.

1 year ago

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Corey

I've had frustrating experiences with service appointments. It often takes too long to get set up, and I've had to wait days for urgent issues like a freezer problem. While there was a quicker response for a leak, overall communication and timeliness need improvement. I hope they can enhance their service efficiency.

1 year ago

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David

I had a frustrating experience with the service. My wife was misinformed about our options, leaving her upset. Additionally, when our dishwasher broke, we were forced to wait for a distant service provider instead of being able to choose someone local. Overall, the communication and service flexibility were disappointing.

1 year ago

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Delphine

I found communication with support challenging as English isn't my first language. While my air conditioner was repaired quickly, I faced difficulties with plumbing issues due to miscommunication. One issue was resolved, but I still have another that remains unaddressed. I hope future interactions are clearer.

1 year ago

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Gwendolyn

I had a mixed experience with customer support. They were prompt and responsive when I needed help, which I appreciated. However, I faced significant delays with a repair that took much longer than expected, causing inconvenience. Overall, while the initial support was good, the follow-up service needs improvement.

1 year ago

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Akshay

I had mixed experiences with the service. They responded quickly to my refrigerator issue, but the technician suggested replacement instead of repair, which felt unfair. I also faced challenges with plumbing repairs where the service fee was charged despite the items being repairable. Overall, while some repairs went well, others left me frustrated with the process.

1 year ago

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Anonymous

I had a mixed experience with customer support. They responded quickly to my plumbing issue, which was great. However, when I tried to use my warranty for my sprinkler system, my claim was denied, leaving me unsure about the process. Overall, while the service was prompt, the warranty experience was frustrating.

1 year ago

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Brenda

I had a mixed experience with the service. Initially, it was hard to reach someone, which was frustrating. However, the repair for my hot water heater went smoothly. I also had an issue with my ice machine; while online scheduling was quick, the wait for service was longer than expected, but they were able to come out the same day. Overall, I appreciate the quick response once I called directly.

1 year ago

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Susan Byers

Choice home warranty has been quick to respond to any claims I have filed. However, getting the part to fix my dishwasher has now taken well over a month. And I have no indication of when my dishwasher will be fixed.

1 year ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction Susan. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”.

Sep. 23rd, 2024

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Dwight

I generally have to find my own contractor. Choice then is not willing to pay contractors outside their network what they charge to do the work. This creates a problem when it is a contractor I know because th contractor will get shorted or I have to eat the difference by paying them myself. If Choice cannot provide the service at least pay for the contractors who do. I have had a home warranty for 14 years and the almost 3 years I’ve been with Choice, it has not been a good experience

1 year ago

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Pat

The last request for service was scheduled to fix my washing machine. The technician arrived and told me the machine needed a sensor and he would return Friday to repair the problem. He has never returned and no contact. I paid the service fee the initial visit. That was August 28, 2024. Today is September 19th. I need help!

1 year ago

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Jamella

It’s becoming really frustrating to open a claim, have a tech come out and then they don’t respond for follow up. I opened a claim for someone to come out and look at my washing machine. He told me I needed a new control panel and he would let me know once it came in for installation. Months went by and I didn’t hear from him. I opened a new ticket and this tech is telling me the same thing. He ordered the part and would let me know once it came in. It’s been at least 3 weeks and I haven’t heard from him. I texted and no response. It would be nice if these people were vetted better. I didn’t pay thousands of dollars for this service (only to still pay a service fee) for folks to not respond to me. At this point it feels like wasted money on both ends.

1 year ago

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Miguel

I've had the misfortune of dealing with Home Choice Warranty for the past few years, and their service has been an absolute nightmare. Every time I've needed to file a claim for a major repair, they've found a way to wiggle out of covering it. Their go-to phrase is "not normal wear and tear," which apparently applies to everything, including AC unit failures. It's as if they expect homeowners to magically predict and prevent every possible issue. But what's even more alarming is their subcontracting process. They hire subcontractors, who then subcontract to other companies, creating a layered mess of accountability. This leads to: •⁠ ⁠Delays upon delays •⁠ ⁠Poor communication •⁠ ⁠Lack of transparency •⁠ ⁠Subpar work quality •⁠ ⁠Finger-pointing between contractors When I've tried to address issues, Home Choice Warranty shrugs it off, claiming they're not responsible for their subcontractors' actions. Unbelievable! The customer service reps are unhelpful and dismissive, constantly questioning the smallest details and delaying resolutions. It's clear their primary goal is to deny claims and save money, not provide actual warranty protection. I've had enough. As soon as my contract allows (within the next 2 months), I'll be canceling my policy and switching to a reputable insurance company that actually cares about its customers. Warning to others: don't make the same mistake I did. Research thoroughly and choose a home warranty provider that prioritizes customer satisfaction and timely resolutions. Specific Issues: •⁠ ⁠Denied AC unit replacement due to "pre-existing condition" (despite passing inspection) •⁠ ⁠Constant delays and unreturned calls •⁠ ⁠Unhelpful customer service reps •⁠ ⁠Overly restrictive "normal wear and tear" policy •⁠ ⁠Subcontracting nightmare •⁠ ⁠Lack of accountability

1 year ago

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Verified Customer

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Lf

They are horrible! The 3 different issues we had took forever to resolve. The garage door opener took a month and we ended up paying for a new one ourselves as the tech said that it needed to be replaced not fixed that the CHW paid a small amount for. The non-working Air conditioning took over a month to resolve (with 90° -100° temps outside and close to 90° inside) - one diagnostic appointment, then two no-shows, then finally got fixed by another company. The bathroom exhaust fan that wasn’t working (a $370 unit with heat for a large bathroom) was replaced with a $21 fan (retail price). You can not talk to a live person, they ask you to leave a phone number for callback but they NEVER call back. The only communication is through messaging on their website. STAY AWAY FROM THIS COMPANY!!!

1 year ago

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Curtis

I had a frustrating experience with this company. They denied my washing machine claim initially, only covering a fraction of its value after an appeal. I had to threaten legal action for my garage door. While my AC repair went smoothly, the refrigerator repair took too long and was poorly handled. Overall, their customer support is lacking, and I wouldn't recommend them.

1 year ago Edited November 26, 2024

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