Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Dino Lucido

My air conditioning system has a slow leak. The technician they sent out determined there was a crack in my in-home portion, and a new coil may be required. It was never made clear to me in my conversations with the sales people (of the warranty) that if the repairs require replacing and parts not compatible with your old system, or if they add any other new systems (outdoor – which works fine) needed because of the appliance changes, you pay for the new parts both required and necessary for the repair their way. The sales person was misleading and I believe CHOICE Home Warranty is a big scam – creating a need for newer parts, even those that are working fine. The repair businesses get a kick back, of course. I am going to report this misleading of coverage, this failure to repair all parts required for a fix and misleading warranty info to the BBB and the Michigan Attorney General. I, obviously, do not approve any work or purchase of parts for my repair. It’s thousands of dollars just because appliances are regularly changed, improved and become incompatible with the newer equipment. This can not be right. They must be able to find a way to repair the leak without making me purchase a whole new system -inside and out. I regret signing on with CHOICE. They literally gave me no choice!

4 months ago

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James Eastmond

I have had Choice for over 10 years and didn't have a problem with them until now. After my yearly inspection, it was found that the heat exchanger on my furnace had cracks in it resulting in the system being shut down and condemned which is normal. I filed a claim with Choice who sent out a technician who inspected the unit and stated it had to be replaced. Choice denied it and sent out two more companies who both said the same thing yet Choice decided to ignore their own technicians and state they would only approve replacing the heater exchanger on an 18 year old furnace with which all 3 of their technicians plus the technician I had that originally found the problem all said replacing the heat exchanger on such an old unit was not safe and the only safe thing was to replace the unit. However in the infinite wisdom of a technician at Choice who probably hasn't worked on a unit in years, HE decided they will only approve replacing the heat exchanger ignoring the health and safety of me and my family. This certainly tells me Choice is more interested in their bank account than they are in the safety of their customers. Over the years I have recommended Choice to many of my friends and neighbors who all took out a contract with Choice. I will never recommend Choice to anyone any more. As a result of their inconsideration I now must take out a loan to cover the expense of replacing the unit that they, by contract, are refusing to cover. Rest assured when my contract expires I will not be renewing it.

4 months ago

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Matty Loret de Mola

The process to get a claim in process is quick and easy. They have good follow up and so far the maintenance team has been professional and technically proficient.

5 months ago

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Dani

Pushy sales for more than I wanted and made clear wasn't going to sign on for and yet continued to try and pitch the sales for a 5-6 year plan pay up front. Good reviews but seems very obvious kick back for how much you sign up for

5 months ago

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Beverly Morabito

I switched from another company to CHW because the agent on the phone convinced me how comprehensive the coverage was. Nope. I purchased an older home last year which passed inspection before my purchase. This year, I had a leak under the kitchen sink. CHW has denied coverage because the piping wasn't done correctly. If they don't cover items as is, why bother even having a warranty? Now there is a musty smell in the cabinet. If it's black mold will they cover that? Will they cover replacing of the bottom of the cabinet regardless of cause? Im not spending money on another service call to be told that the issue isn't covered. I've made other arrangements to fix the problem. Also, they send notices about appointment times which are not correct. You have to call the provider to schedule the appointment. The technician who came out was excellent. He called about 20 minutes prior to tell me he was on the way. He was polite and friendly. He said the fix was easy and thought that it would be a covered repair. Needless to say, I will look for another company when renewal time comes around. So far I think these companies are worthless based on my 2 experiences

5 months ago

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Jeff Schleppy

This was our first claim after joining Choice Home Warranty, they were responsive and arranged for a repair person to come out promptly, a good experience.

5 months ago

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Rich Loomis

I am sorry this warranty company is a scam. I have a $1000 appliance that stopped working. It took three weeks for a service person, handpicked by CHW, show up. I tried to get CHW to find another service person multiple times, but they would not change the appointment. The service person showed up and determined two parts were needed. It took three weeks for the parts to come in. Then, it took another two weeks for the service person to return and put in the parts. Yup, that did not fix the appliance. One week later, CHW notified us that they would not fix the appliance, but would cut us a check to buy a new one. Well, they gave us under $350. I contacted the manufacturer, and asked them for a quotation for replacement of like kind. That would be $1,250 retail. I have read the policy many times, and it does not guarantee replacement cost. Instead, they offer "their cost" for an appliance with similar specs. $350 is all! I asked them to please tell me where they could buy a similar appliance for that amount. They could not give me an answer. I tried to push this up the chain, but there is no leadership chain. Just dead ends. There is no way to negotiate or justify for a different amount. They said we could decline the settlement, which means just not take the check, and they would close the claim. Oh, they also will not pay for delivery or installation of a replacement appliance. That is in the policy. I would absolutely avoid CHW. We have tried twice to get them to pay for broken appliances, and both times we received less than 25% of the cost of getting and installing a new one of like kind. We used to have American Home Shield. While they were also a bit tight with the reimbursements, they were significantly more reasonable. AHS was also significantly better at getting a prompt service visit and response.

5 months ago

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Roderick

Was never a home warranty person but now I’m a believer. It can take sometime for the claim to be fulfilled but the overall process is worth it.

8 months ago

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Verified Customer

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H Crabtree

Claims are processed quickly. It usually takes 2-3 days for a technician to come to your house. The technicians are reliable and do good work.

9 months ago

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Verified Customer

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Sandra

I've had great experiences with Choice Warranty. Their customer support has consistently been excellent. Recently, I had a washing machine issue, and the technician was very helpful, providing valuable information. I've also used them for a refrigerator repair and was very satisfied. Overall, Choice has outperformed other warranty companies I've tried.

9 months ago Edited April 30, 2025

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Verified Customer

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Mark

My refrigerator has been leaking for six months. Home warranty has sent people out three different times to fix it, and it is still leaking. One time it took them over two months to get someone to come out and fix it. Choice Home Warranty. They kept giving me the runaround and finally asked me to find my own repair person because they couldn’t get someone out quickly.

9 months ago

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Verified Customer

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David

Denied claims that should have been approved. The contact person was no help. Approved claims take months to receive payment. Takes days to find a contractor for us, then we have to find our own contractor and go through a lengthy approval process for them. We have to pay the contractor and wait to be reimbursed for a ridiculous amount of time!

9 months ago

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Verified Customer

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Mallorie

Not a good service! It's hard to get an actual person on the phone when you need to. They make promises and don't keep them. I can't recommend them. Most of the service techs they send out are nice enough, but the operators you speak to when you call say anything to keep you as a customer, but don't make good on those promises.

9 months ago

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Verified Customer

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Sam Hijleh

Great service, reasonably priced and they work with you until claim is serviced and closed! It’s been a great experience for me so far

9 months ago

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Verified Customer

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Joney

Takes to long to be serviced.i have two claims opened and neither one has been fixed yet.one it's been two weeks ,icemaker,the other parts were put in today and it's still not fixed.

9 months ago

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Verified Customer

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Walter

Choice home warranty is well worth the price, if you happen to buy a older home with older appliances, roof, etc they have you covered

9 months ago

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Verified Customer

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Bruce

I had mixed experiences with customer support. They respond quickly and keep me updated, which I appreciate. However, my recent warranty claim was disappointing; I felt I had to fight for a fair reimbursement after a costly replacement. Overall, while the service is prompt, the support could improve.

9 months ago

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Verified Customer

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Anthony

I had a mixed experience. They were quick to respond when my dishwasher broke and provided a replacement. However, I faced disappointment when they denied my claim for changing a floodlight bulb, resulting in a loss for me. Overall, responsive service but inconsistent claim handling.

9 months ago

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Verified Customer

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Marecia

I've had multiple issues with my appliances and the service has been disappointing. They haven't fulfilled their promises, and after several visits, I'm still facing problems. They keep claiming certain repairs aren't covered, which leads to additional charges. I'm frustrated with the lack of resolution and transparency regarding my warranty.

9 months ago

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Verified Customer

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Donald

I had high hopes when switching to Choice after a bad experience with American Home Shield regarding my pool heater. Unfortunately, I faced similar issues with coverage for my heat pump. I regret signing a long contract without reading the fine print. Now, I'm exploring options to cancel my membership and wondering about the fees involved. Disappointed.

9 months ago

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Verified Customer

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Nittaya

I had a frustrating experience with customer service. My fridge leak was fixed, but dirty water still comes through. The technician didn't address the noisy microwave fan, and I felt ignored when I raised the issue. My oven was repaired multiple times without resolving the problem, and now my boiler isn't working. Communication has been poor, and I'm left unsatisfied with the service.

9 months ago

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Verified Customer

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C99x

Had a water heater go out. CHW was great getting it fixed for me. Turn around 3mo later the new tank is leaking. Put in a claim. Paid 100 for my service call only to find out a warranty job is going to end up being $650. Apparently my previous installer didn't even update the breaker to accommodate the new appliance, nor did he even tell me about it. Had to find out the hard way when the appliance didn't even work after he left. Was a big mess and still is. Be careful. CHW is great for some things but absolutely will not cover others even when it deals with whatever system is being replaced.

9 months ago

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Verified Customer

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James

My Septic company notified me that my tanks needed to be pumped. Choice Home required I pay an additional fee to have a second opinion which I did. They then approved the pumpout and I had to pay $325. I paid extra to have our septic system covered, but the additional $425 I had to pay doesn't seem to sit right with us. It costs $500 for a pumpout, so where am I saving money by purchasing a warranty? We will not be renewing!

9 months ago

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Verified Customer

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Aura

CHW handled my claim in a expert manner; their staff was responsive and appropriately answered all my questions. Overall the service was amazing!

9 months ago

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Verified Customer

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Candyce Underwood

My A/C unit went out; long story short, they denied my claim because the refrigerant coil was rusty and stated it was a pre-existing condition. I explained that rust is a normal occurring process in an older unit and out of my control but they still denied my claim. You'd think that they would at least cover a portion of it, $10,000 for my new unit when I thought I was covered by the so-called 'best warranty company in the business '. I may have to rethink my options with staying with this company.

9 months ago

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Verified Customer

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Lynn Davis

Service technician was excellent However, getting approval for repairs took longer than convenient. i was without water for two days and hot water for another day

9 months ago

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Verified Customer

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Mary Eileen Burke

On the whole I've been satisfied.I did have an occasion with one of my appliances that took months before it was resolved. It finally was replace

9 months ago

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Verified Customer

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Donna Battisti

Worst company ever! Total waste of money. Takes days to hear back from them. Total run around to cover claim. When you do need service for something, it's not covered! I have a few more months to go and when my contract runs out. I am done with them forever! Warning SAVE YOUR MONEY do not go With Choice Home Warranty!! The worst customer service. They do not use the best contractors.

9 months ago

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Verified Customer

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Ellis

What I like about Choice Home Warranty is the customer service it provides, coverage of my appliance and expertise of the repair service provided.

9 months ago

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Verified Customer

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Andy

Compared to AHS the amount offered to replace items is relatively low. The technician was excellent and I’m happy with the service.

10 months ago

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Verified Customer

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Howard

Much improved service and communication. My last two claims have been quickly and professionally completed. I am a Happy customer at this point.

10 months ago

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Verified Customer

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Ken Murry

Great speedy service on our last call. Technician came out for our AC and he was very good. Polite, professional and knowledgeable.

10 months ago

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Verified Customer

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Jacqulyn Nixon

Everything went well and I am happy with my new water heater, the installer was very nice and respectful. Good job and well done

10 months ago

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Verified Customer

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Edelina

The contractor that service my washer. He was polite and was on time. For the first time ever, im satisfied with the service provided

10 months ago Edited January 7, 2026

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Verified Customer

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Darrell

It took way too long to get a technician. I ended up paying for one myself, he determined that the repair by your previous technician, about 20 months ago was wired improperly and was the source of my issues including the super high electric bills that I was getting

10 months ago

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Verified Customer

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Stephanie White

I dislike the amount of time it takes to get service. I did not sign up for this program so that I could find my own contractor. I was assured by your sales team that there were many, many contractors in my area. This was the biggest lie of all. The closest is about 1 1/2 hours away. Not really a happy customer.

10 months ago

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Verified Customer

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Toni

The plumber came, said he could not open my drain. I pd the $75 and had another plumber come a few days later,. He opened the drain and charged me $350. I spoke to Tania and she said she would send me an email to attach my bill to and would refund me $165. I have not heard from her, maybe she got busy.

10 months ago

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Verified Customer

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Twila Hopkins

My furnace went out and after submitting my claim to Choice Home Warranty, the contractor came out the same day and filed the furnace! Outstanding!!

10 months ago

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Verified Customer

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Kathryn

I an truly happy with Home Choice Warranty. I appreciate, their customer service and how quickly they respond to service calls.

10 months ago

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Verified Customer

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Anthony and Dianne Marchegiani

On time, very informative explained what the problem was, and that it might take some time to resolve he told me what to do and it seems like its working.

10 months ago Edited July 9, 2025

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Krystal

It was quick and easy to schedule a service call, and I was able to follow up and change the appointment given to me when needed.

10 months ago

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Verified Customer

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Barbara

Choice responded to my request quickly and worked out an issue with a service worker that was used. Great support and customer service.

11 months ago

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Verified Customer

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Nick

They took a long time to assign a contractor to my claim. I did observe that the contractor did not due a complete in investigation. When choice warranty assigned another contractor, he was located 1 5 hous away a d refuse to come unless he had more business in my area, when I called choice warranty on why they assigned a contractor so far away they replied he was the first one to answer the call for service. That told me that you don't hire quality contractors.

11 months ago

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Verified Customer

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Ivonne Gonzalez and Joaquin Gonzalez Senior

I'm very happy with Choice Home Warranty. They take care of my claims very fast. I would highly recommend them to everyone.

11 months ago

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Verified Customer

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Debra Monahan

I like that the repair man was here soon after I called... and on time. He has fixed other things here before, including this same washer.

11 months ago

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Verified Customer

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Benjamin Rabinowitz

I had a water heater go out. They came over and tried to fix it but that same night it went out again. The technician said he needed to be replaced. It was taking too long so I had to pay for a new water heater aside from the warranty. So Choice warranty never came through for me. Extremely disappointed and so I canceled my Choice Home Warranty!

11 months ago

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Verified Customer

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Barry

I especially like the way my call is handled by the person on the other end. Whether my claim is approved or denied they treat you with respect.

11 months ago

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Verified Customer

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xy xo

This was the best decision to protect myself from overpricing by companies that charge excessively for fixing broken products. Great service.

11 months ago

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Verified Customer

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Terrence

Had to contact Choice one time so far and I was pleased. They sent a hvac tech out the next day and he was good,got my issue resolved without any extra hassle.

11 months ago

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Verified Customer

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Richard

In below freezing temperatures it took 7 days to get someone here to take care of the problem. I spent over 8 hundred dollars on “plug in electric heaters” to stop from freezing. The garage and house both went down so I had to pay $200 for two heaters for one visit. I’m into this problem dollar wise for more than I spent on the insurance which makes it more than twice as much than with the insurance .

11 months ago

Choice Home Warranty Reviews