Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Rich

The tech was great but your people made it difficult for him to get approval because your person initially taking my info entered it incorrectly.

7 months ago

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Loretta

Choice Home Warranty was quick to have someone come to my home. I didn’t have to wait weeks for someone to come out.

7 months ago

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Nellie Livingston

I bought Choice Home Warranty because they called and gave me a good price. However when I had my claim, a hot water tank leave, I never saw nor heard from a plumber for 3 days. To me that's not very good service. They've got to get better or I may have to change companies again.

7 months ago

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Christopher

Had good experience with them but not too sure now. My fridge has not been working for a month now ... spoilt food have has to be thrown out, major inconvenience.

7 months ago

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Linda

I want to cancel my policy. I had a simple garage door claim and instead of saving me money it cost me almost $400. I could have paid that repair bill up fr9nt and not had my car in prison behind my garage. My policy # 2863888161. Thank you.

7 months ago

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Cabell

It was recommended to me by a friend. We have only had to call Choice once, since it is a new house.

7 months ago

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Cynthia

Prompt response unfortunately issue was not addressed by first or second inspection Issue has not been resolved never heard back from your company

7 months ago

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Christa Martin

I like the service provided by technicians. The monthly fee is a little high for my budget which will determine if I continue.

7 months ago

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Phyllis Rodriguez

The policies and procedures currently in place are not feasible for your customers. A customer should have to wait at least 7 to 10 business days for a refund or replacement of any product from your company. Such practices will likely lead to the closure of your business.

7 months ago

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Jim Rogers

I think that maybe I am in an area where they have a hard time finding companies to address the problems that I have had. Pretty simple solutions seem like a huge job, such as finding out why my washer overflows! Probably just needs to be rotored! But I am hanging with them because they are trying. Alsp it is almost impossible to call them!

7 months ago

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Tasha Threatt

My refrigerator went out. They said its more cost efficient to replace it. Then i was told im only getting $567 to buy a refrigerator and its a lowes card so i cant shop were i want to. Then they said it will be 30 days until i even get the gift card. Its the holidays and i dont have a working refrigerator. Great.

7 months ago

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Evelyn Gomez

Cheaper than the others. One complain though , one of the workers cut a hole in the back wall a left it just wide open.

7 months ago

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Tonia And John Britain

Thought was a good source BUT UNFORTUNATELY too many hidden items not covered & still had to pay deductible THEN HAD TO HIRE A OUTSIDE COMPANY. Not sure will renew.

7 months ago

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Mary Doughty

They were so easy to work with and had my problem taken care of in a timely manor. Great experience.

7 months ago

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Ella

Deal sounded good and turned out not to be true. What's the point of a home warranty if you still have to come out your pocket. I had to pay over $1,000 to replace a hot water heater, their vendor's cost was $2,200+, SMH. My vendor's cost was $1,800 but they would only cover $500.

7 months ago

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Anurag

Generally easy to work with. During peak summer took them 2 weeks to send someone out to fix AC. Rejected what I thought was a valid claim for malfunctioning compressor.

7 months ago

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Patricia

I was declined on my claim to replace the duct work and I did not feel it was justified. It was not my fault the ductwork was damaged. The guy that came to my house was very nice so I would give him a “5” but not the company.

8 months ago

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Gerry

Making money company. Out of the pocket is extremely for services is extremely unreasonable, monthly dues exorbitant, sending not up-to par selected people to do the job…they won’t pay you as much as possible from their own pockets! Shame…

8 months ago

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Charlotte

This company is not a helpful company. Even doing an appeal the case manager could not pull up my claim and the second interview late calling. They just take us poor homeowners money and lie. They do not cover your items as claim.

8 months ago

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David

Choice paid the claim i submitted, so that was good. However, the hoops that you have to jump through are many. But they paid.

8 months ago

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Saroj

Very happy with the services I received. Very knowledgeable and helpful staff. Excellent customer's service.

8 months ago

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Alexander

Both times I needed them it was over a week before I got service! The first person was totally inexperienced the second took a month before it was repaired! I’d be better off hiring my own service contractor!

8 months ago

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Joyce

They were more reasonable than my previous company and so far the service has been just as good if not better.

8 months ago

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Heather

I can never get a human on the line when something goes wrong. However, Choice has taken care of a few issues once I did the leg work to get service handled.

8 months ago

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Fj

Almost impossible to talk to someone. Also, Not all of our older senior citizens are tech savvy . Make yourself more available

8 months ago

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William

The technician came out. We gave him $100 deductible and he never came back and when I called his number he never came back. He said that he was gonna order the part, but we haven’t heard from him since.

8 months ago Edited November 20, 2025

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Alice

Professional service by the technicians who replaced the under sink disposal and explained how to care for the device.

8 months ago

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David

i initiated a repair claim, i got an email for an appointment several days later.i was charged $75.00. after changing my schedual, i received an email that the range hood was not covered. at the end of my contract, i will not be renewing,,,,

8 months ago

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Sherry

Their response time is on point both in creating the claim and assigning the work order in a timely manner.

8 months ago

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Patricia

I was serviced as requested. Agents scheduled appointments in a timely manner. Services performed. No issues with service techs.

8 months ago

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Christina

I can't afford not to have a warranty company and they had cheaper rates and seemingly better practices than most. That has stayed mostly true throughout my contract.

8 months ago

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Sandra

I have not used the warranty very much. I did use it for my dryer and he could not do anything for me.

8 months ago

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Ron

tech was friendly, thorough and gave some good advise on working with our nest thermostats up and running!

8 months ago

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Gardner

I have had mostly good luck with Choice Home Warranty. Based upon this experience I will likely renew when my present contract expires in 2027!

8 months ago

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Brenda

Choice. Home warranty gave me additional options for repair or replacement than my home warranty does.

8 months ago

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Malcolm Tyner

I had to wait more then 24hours and had to call back for a vendor to repair my AC/Heating Unit. I expect promptness for my payments to your company.

8 months ago

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Heather Custer

Great service. It was so easy to request help and my technician was out the next day to solve the issue.

8 months ago

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Terry

I have been a customer for a long time but I can’t get off of the email list that wants me to sign up for your service.

8 months ago

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Jose Valle

So far I’m happy with the service, they responded quickly and had a technician out the following day.

8 months ago

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Rosamaria Corral

Excellent customer service. The technician was well prepared and had parts available if needed. Proactive

8 months ago

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John Weber

Easy getting someone to file claim repair man cam quickly part was shipped to me in 3 days but waiting 3 weeks for repairs

8 months ago

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Harry J Burrows

A friend told me about you all, and the tech person knew exactly what the problem was and took care of it

8 months ago

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Therese Soares

Absolutely fantastic! Personable. Friendly. Great manners! Clean! Definitely happy I changed to Choice

8 months ago

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Betty Nish-Kovach

The technician came about three weeks ago and said he had to order the part and we haven’t heard from him since. On the plus side he was on time and very efficient.

8 months ago

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Karl Louise

Everything went very smoothly and quickly from start of process to job completion within 48 hours! Highly satisfied

8 months ago

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William

to wait 30 days to receive funds for equipment replacement is detrimental. It leaves me without a refrigerator for several weeks. Shot Thanksgiving in the head. Still waiting for authorization of funds.

8 months ago

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Will

They are not quick at getting the work assigned. Once they do get a company assigned, it’s the cheapest, lowest quality company around. The company doesn’t even have a website to leave a review for. They came out, refused to do any work, and still charged me the fee. Highway robbery.

8 months ago Edited November 8, 2025

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Gopinath

Good service. Work completed to satisfaction. Technician came on time and also cleaned up before leaving.

8 months ago

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Aideen

Good contract pricing but poor service with two bursts in the same pipe and they refuse to replace the pipe. They will repair the burst but will not replace the pipe. How many bursts have to be repaired to have a replacement?

8 months ago Edited November 10, 2025

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Aaron

Have the plan for over a year. First claim they need to replace the dryer outright, but will only give me half the price of what dryer cost now. Replacement should be average or standard cost of what they are in stores today.

8 months ago Edited November 8, 2025

Choice Home Warranty Reviews