Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Lionel Tilakaratne

The Choice Home Warranty is very easy to work with any service that you need to your home appliance.

6 months ago

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Dale Ackerman

Because I thought it was supposed to fix the things that were broke on my home. What I’m finding out is is that you give the cheapest crap that you can to replace anything. And you don’t cover almost half of the stuff that you said you were when I signed up to this. I would just assume have my $1500 refunded I should’ve known better.

6 months ago

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Ursula Walters

So far they have fixed issues in a timely manner service techs have been reliable clean and dependable

6 months ago

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Dolores Flowers

Nothing they do works out I had gas leaks. They charged too much for me to pay so I didn’t use them for that my refrigerator. They gave me a gift card to Lowe’s. I don’t even shop at Lowe’s for any of my appliances and my bathroom went and help fix my bathroom so I’m really not pleased with this company at all

6 months ago Edited November 8, 2025

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Amit Gangulee

Timely support and always attentive. Have been with you for several years and satisfied with your services.

6 months ago

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Stephanie Gill

I have received quality repair paperwork by your technicians and I’m happy with Choice Home Warranty

6 months ago

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Geraldine Ruthenberg

I had my refrigerator looked at by Ray's Appliance on 10/08/25 I was approved on 10/12/25 for condenser belt for a hotpoint I have not been notified when they will return. I'm going to call Choice to inquire on the claim.

6 months ago

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Ruby Phillips

I have always heard good things about Choice home warranty and want to give them a try so far it has been great

6 months ago Edited November 8, 2025

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Stacey Wingen

I paid for the plumber to come for my water heater and then had to pay again for the electrician when the plumber said it wasn’t him… seems like the second one I should not be charged for.

6 months ago

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James

We called, they aligned the service provider, they fixed, problem solved. Could not have gone any better. Thank you.

6 months ago

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Stan Singer

Their appliance people can't fix a sandwich let alone anything else. Their plummers are good but Choice won't ever approve a repair. Their HVAC guys are good and they will approve those. I will NOT be renewing.

6 months ago

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Karen Gonzales

Very disappointed. Used to be good. Waited and argued with multiple people for 3 weeks before I could buy a new dryer. The pool repair person was a complete waste and again more calls and my pool pump is not fixed. I'm done after 10 yrs. No more!

6 months ago

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Major R Coleman

Great service on my appliances regardless whether they’re still covered by the original warranty. Love it!

6 months ago

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Joyce

It takes a long time, but I think we've reached an agreement and I'll get my reimbursement - hopefully.

6 months ago

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Willie

I have filed several claims in the past and CHW has honored them with no hassle. I made a good choice selecting CHW.

6 months ago

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Winfred

I dislike the way they choose to deny claims that are obviously legitimate. I.e; claiming a pipe which has not leaked for more than 45 years until now was not normal wear and tear.

7 months ago

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Josette

whenever I put a claim the wait is reasonable and they always send professional to resolve the problem.

7 months ago

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Richard

The last guy that came here did not fix my dishwasher. He was not certified. He did not know what he was doing and he said it would take three weeks to get apart. I told him to leave because that didn’t sound right because I could get the part next day from Amazon. So sad. I still have a broken dishwasher probably going to fix tmyself.

7 months ago

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Steven

The repairman was nice but could not repair the dishwasher. He said he will write up a report that we need a new one.

7 months ago

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Richardjoyce

Whenever we’ve had something go wrong they have been there to help solve the problem in a reasonable amount of time.

7 months ago

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Michael

It is the best Warranty company on market. Fast, reliable and thorough work. Good repair technician.

7 months ago

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Diane

CHW was prompt getting my air conditioner part that went out. They had my air conditioner up and running right away.

7 months ago

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Lin

I being with other home warranty company, the most iOlike Choice Home Warranty is it offer monthly payment

7 months ago

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Edward

Finding company to fix problem but then they want the homeowner to find someone and to fill out a lengthy report Some companies they pick do not show

7 months ago

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Eileen Valle

Prompt attention to requests Great communication through out entire process I never had questions when things were happening or ordered

7 months ago

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John Lombardo

We found Choice truly accessible and had a subcontractor (GE) to repair our washer machine. Could not be any better

7 months ago

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Somjith

We experienced poor service with Choice Company as our home warranty provider. The coverage was insufficient. Client claims were met with delayed responses. Typically, we had to rectify issues ourselves, and they often found justification to selectively cover certain repairs for their customers.

7 months ago

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Julie Rack

I am not happy with your customer service policy for clients or professionals to only communicate their needs via computer and wait for a response. It is important for people to communicate their needs the way that is best for each individual . Your methods delay and make communication frustrating.

8 months ago

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Douglas

I will not renew my contract after this term. Took over a week to get a technician assigned to work on my wash machine. I had to speck with a supervisor to finally get a technician assigned.

8 months ago

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Sylvia

Very quick response, we did not have a service tech in our area, they found one quickly--great results

8 months ago

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Anthony

I dislike the fact that the technician would not be able to service my home when I needed him to. He tried to service my home during the times that was convenient for him.

8 months ago

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Robert

I paid additional money to cover pool equipment. It has been 11 weeks and still no response to approve. Stalling to make me pay out of pocket or deal with a public health hazard and fines. Complete and utter criminal behavior on their part. Find another company while you can

8 months ago

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Larry

I like Choice Home Warranty, but It takes to long for you to call me back once I try to make a claim, sometimes two - three days, and sometime I don't ever get a call back!

8 months ago

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Rosalinda

Technician very knowledgeable and friendly. He gave feedback with when product available and service date

8 months ago

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Maryann

They are professional and polite. Easy to work with. I needed help with my AC unit and they handled it beautifully.

8 months ago

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Delisa Jemison and Xavier Howard

The last few calls and assistance I had, has been great the timely response and customers service has been very professional.

8 months ago

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BG

This is my first year trying a home warranty. 😊 The representative has been thorough and patience explaining the benefits of the warranty.

8 months ago

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Geoffrey A

The technician who came to fixed my fridge was very professional, will definitely recommend him to my friends.

8 months ago

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Thomas

Monthly premiums increased rapidly, the service fee increased from 80 to 100 in a matter of months, and did not replace an appliance that couldn’t be fixed. Paid half the value.

8 months ago

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Roberta Talley

I was not aware of payment being made to the the technician. Therefore I made a double payment to Choice $100 and $100 to Technician Rucker.

8 months ago

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Dion And Allison McCreary

The vendor has rescheduled our appointment 5 different times, cancelled 4 and we are on the 5th attempt. Our AC is still not fixed even though it has been approved for repairs. I have lost time at work twice due to the vendor not showing up as scheduled. The lost time cost me income.

8 months ago

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James/Nancy

I made a mistake buying this policy from this company. Dishonest no responce. Underwriters sneaky. Did not communicate denial so I had to pay for another claim. Do not buy from deceptive Choice Home Warranty.. They UNDERDELIVER!

8 months ago

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Willis Zeinert Jr.

My claim was handled very promptly by well trained technician. Would recommend service to everyone.

8 months ago

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Vawn Ley Tuscaloosa, Alabama

The clauses and how the claims are viewed, you're setup to be denied. It's not worth the money.

6 days ago

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Brenda Smith Las Vegas, Nevada

Great service replacement.the people they send are nice ,and good prices

2 weeks ago

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Mohamed Mokhtari Occoquan Historic District, Virginia

Horrible service, I would not record this warranty company to anyone.

2 weeks ago

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Richard L. Strickland Myrtle Beach, South Carolina

Extremely unhappy with your company. You denied my very first claim.

2 weeks ago

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Gabriel Manjarrez

I didn’t like that every time I file a claim, it never fully covers it. I always end up paying more than 50%, and sometimes it doesn’t cover anything at all. I also have to wait many days for the company that’s supposed to fix what’s being requested to come and make the repair.

4 months ago

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Forrest Hebert

Hard to get someone to take the call because Choice is not easy for repairman to deal with. Once everything is finally resolved then Choice did a great job of getting my water heater here the next day.

4 months ago

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Gwen DeGruccio

Information that was provided to Choice was never received by technician. Created unnecessary confusion as to what repairs needed to be performed and no necessary parts were available.

4 months ago

Choice Home Warranty Reviews