Choice Home Warranty: Read 46,127 User Reviews From Real Homeowners

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Verified Customer

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Richard

I had a positive experience with them. My refrigerator's icemaker broke and they fixed it promptly. It's the only experience I've had with them so far.

1 year ago

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Ricki

I had a mixed experience with this service. While they were able to fix my dryer and garage door, they refused to repair my upstairs toilet, claiming it needed replacement every 2 years, which seemed unreasonable to me. Overall, the service was okay, but the inconsistency in what they could fix left me feeling unsure about using them again.

1 year ago

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Verified Customer

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Ricardo

I recently contacted customer service and they promptly sent someone to address my issue. The service was efficient and the representative was friendly and helpful. Overall, I was pleased with the assistance provided.

1 year ago

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Verified Customer

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William

I have used this service multiple times in the past year, and overall, I have had positive experiences. The staff was attentive and the results were good, except for one instance. I would rate it a 5 out of 5 stars.

1 year ago

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Anonymous

I have had mixed experiences with the service provided by the company. While some issues were resolved efficiently, such as the replacement of our hot water heater and plumbing problems, others have been frustrating. In one instance, we were denied a claim for a dishwasher repair that was deemed not wear and tear, even though a part had separated. Currently, we are facing delays in getting our range fixed, with the technician failing to order parts promptly. Overall, the service quality has been inconsistent, with some positive and negative encounters.

1 year ago

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Adam

While the Choice warranty reps are competent, I have found that their choices in subcontractors are suboptimal . I have had several experiences where appointments haven't been kept (wasting valuable time off from work), and problems have not been fully rectified on the first or second visit.

1 year ago Edited August 6, 2024

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Verified Customer

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Rod

I have filed two claims and both were denied. I had to pay for repairs. Believing, somewhat, CHW main goal is to deny claims, not assist with repairs, as they advertise. Will keep policy for duration of contract and reevaluate at that time.

1 year ago

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Verified Customer

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Mike

Repairs to our refrigerator water dispenser were completed to our satisfaction but our icemaker has not worked since the technician left. After the refrigerator got back to temperature, the icemaker fills with water and then dumps water into the ice bin. It makes ice but everything freezes solid and makes it unusable. We gave it a few days to see if it improved but it is still not working correctly.

1 year ago

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Verified Customer

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Sharon

Submitted claim to repair refrigerator. Sears Tech diagnosed it needs new compressor and ordered the part 6/3/2024 with choice home warranty authorization. The compressor has been on back order since then with no indication when it will be in. Choice home warranty continues to state we have to give vendor “time” to get the part but no one will tell me how long this can go on. I have elderly disabled person in household who needs a working refrigerator. Since the vendor can’t get the compressor the refrigerator cannot b we fixed and Choice Home Warranty should replace the refrigerator

1 year ago

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Verified Customer

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Robyn

Besides not being able to talk to a human when you call, my last service of fixing my dryer was quick and efficient. I didn't have to wait to have it fixed like my previous home warranty company. AHS.

1 year ago

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Verified Customer

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Peggy

Very upset at this time. AC went out last week and still trying to get it fixed. The guy Choice sent, R&B Cooling said that my AC wasn't low on freon, the coil was dirty. Yesterday I had another AC guy look at it. He said the coil was not dirty, there was a lot of oil at the bottom. The AC was completely out of freon. Something was cracked and I need a new unit. It will cost me $5000 - 6000. I called R&B several times, asking for a quote from him and he has never returned my call.

1 year ago

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Verified Customer

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Dave Welbon

I placed a claim in early May 2024 about a leaking AC system. The people came out and got the drain unplugged but after a few days the unit started leaking inside the house again. I notified your company on the follow up about the service and you stated that someone would come out to check it on 5/27/2024. It is now 6/18/2024 and I still have NOT heard anything back from you and the unit still leaks on hot days when the unit runs constantly.

1 year ago

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Verified Customer

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Adam

The service company Choice appointed to fix my AC has no call-no showed three times, and followed by rescheduled appointments. I notified Choice Home Warranty of the issue who then contacted Quickstop. The Choice representative was told there was a confirmed appointment on Sunday the 16th. I never agreed or confirmed this date. In fact, both Quickstop and the Choice rep was told there would not be anyone home on that day. The choice rep then told me if I have a problem it needs to be brought up with the technicians. The choice rep I spoke with has done nothing to resolve or expedite the claim. Neither Choice nor Quickstop appear to care are about their customers. I would give a 0 star rating to both if it was possible.

1 year ago

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Verified Customer

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Allan

I was originaly scheduled for Memorial day but I did not think that would happen then scheduled for two days after but didn't get a firm date untill the plumber called me.

1 year ago

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Verified Customer

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Laurie Hansen_valladares

I have had two incidents to use Choice Warranty and they both turned out fantastic. I would definitely recommend Choice home warranty to my friends and colleagues.

1 year ago

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Verified Customer

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Matt Heather

Customer service is very poor - each ticket is addressed as how quickly can it be closed and checked off without considering the customer experience or message content. There is little escalation path and I’ve had experiences drag on for over six months. Usually the process is relatively seamless for standard situations but 2-3 different experiences left a terrible taste in my mouth.

1 year ago

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Verified Customer

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Brenton

Dislike the fact that it takes 30 days to approve and send funds for replacement items when most appliances that this warranty covers are in everyday use.

1 year ago

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Verified Customer

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Frank Ricci

Have had difficulty getting service done and there is a huge disconnect between CHW and the repair person. I called about this issue three times and CHW reps are telling me its my job to call the Tech back and advise him the work was approved. He calls me back and says CHW will not approve the repair and as of today several months later the work still has not been done and it is CLEARLY stated in my plan this part is covered by my warranty. I am the customer it is NOT my job to be calling technicians and making things right, this is what I pay CHW for.

1 year ago

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Verified Customer

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Richard Bresnahan

If I could give zero stats I would. By far the worst home warranty company I have ever had the displeasure to work with. Their customer service reps haven't a clue what they are talking about and will straight up lie to you rather than trying to get actual factual information. The final straw was when my dishwasher went out, the technician sent them what was wrong, Choice decided on replacement, which was a 240 gift card to Lowes. Which barely covered the cost of installation, nevermind the actual cost of the dishwasher. All I can say is read ALL the fine print because they will try to screw you at every turn.

1 year ago

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Verified Customer

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Margo Albright

My current problem with my ice-maker took over a month to resolve. Partly because I didn't report to you immediately. However, the company did not leave a receipt with a contact number.

1 year ago

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Verified Customer

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Sheila Sherman

I was happy with the person who repaired my stove, but when it came to my plumbing very disappointed I will be canceling my service soon. Thanks for listening.

1 year ago

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Verified Customer

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Christopher Anderson

Theytechnician was very thorough. He handled my problem and pointed out something that I didn’t even know. I learned something and had a good experience.

1 year ago

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Verified Customer

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Susan Cabral

I am completely satisfied, other than the couple of times that I had to take a prorated cash payment in lieu of repairs. It felt like too little. Other than that, I hope to renew my contract next year.

1 year ago

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Verified Customer

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Daniel

Service is sent out fast. We continue to have issues with our ac they have sent 2 different companies and neither one has been able to completely repair it. It will work for a few days s go out again.

1 year ago

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Verified Customer

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Stan

I had a claim for my air conditioner. It was taken care with no problem. I got my replacemand about. 2 and a 1/2 weeks later I got my check. Thank you

1 year ago

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Donna Cannon

I finally received the E gift card after 3.5 weeks. I purchased the microwave, but have to have the old one removed and the new one installed. The repairman said he'd charge $150, the store charges $159. I feel that when a warranty company says they'll replace it, that should be included in replacing it. Sure they gave me $191, it was $209.00.

1 year ago

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Verified Customer

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CRAVIN MOREHEAD

It took seven days to get a technician working on my claim. Once they got here they had to order parts for a 28 year old Lady Kenmore Icemaker. They did it and left me a happy customer.

1 year ago Edited June 12, 2024

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Verified Customer

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roberta grove

Sent Allred elec to fix ceiling fan. He called for authorization to replace fan. Man hung up on him and assigned claim to someone else. I called CHW to see if I could get Allred to complete job. I was told he (Allred) had declined the job. That wasn’t true because I had just spoken to him. He offered to replace two fans for the 85 I had already paid. I called CHW and cancelled service order. Mike was here yesterday and replaced two fans for the 85. He is a great person to treat customers the way he does. What I understand CHW did not treat him wright

1 year ago

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Verified Customer

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Ralph DaMario

I had my Central AC break down. They sent a tech and he told me I needed a compressor. Tech left and later that day Choice contacted me and said my repair was denied. They said that the fins on the coils were dirty causing the compressor to overheat and fail. The unit is outside. I clean the fins twice a year. Once before startup and once after the end of the season. I use a hose and a blower to clean the fins. Choice just wants an excuse to not have to pay for the repair. Horrible way to do business. I am very disappointed. What is the sense of having a home warranty if the company will not have your broken unit repaired. :(

1 year ago

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Verified Customer

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Norma

I have been very happy with Choice Home . Both times I’ve used the service once a plumbing issue and the other air conditioner. Only had to pay my copay.

1 year ago

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Verified Customer

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Scott Belk

Terrible experience so far. I filled a claim for my A/C unit on May 3, 2024. On May 11th Sears repair man came out and diagnosed the problem (evaporator coil leak). On May 13th my claim was approved by CHW noting the evaporator coil leak. I’ve reached out to Choice Home Warranty for an update several times since it’s been approved. Every response has from CHW has been the same, “ Our team is actively following up with Sears Home Services to expedite the process and get your A/C unit fixed as soon as possible.” Today, June 5, 2024, I contacted Sears. Per Sears CHW has not contacted them to authorize my repair. I’m tired of the run around game CHW plays. I have a screenshot with all CHW approving the claim and repair. Fix my A/C unit per my policy.

1 year ago

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Verified Customer

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S Jones-Young

Choice Home Warranty has to do a better job at vetting the companies that contract with them. Many of them I've encountered were unprofessional, rude and lazy. I also don't like the fact that they have increased the cost so high but rhe quality of providers is mediocre.

1 year ago Edited June 20, 2024

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Verified Customer

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Shaya Jack

Took almost 2 weeks to get my refrigerator fixed. 1 no show, 1 reassigned and finally a nice knowledgeable gentleman came and fixed my refrigerator. Seem like we have to request for assistance and follow up ourselves. Choice warranty should be doing that!

1 year ago

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Verified Customer

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Pamela Auzenne

Choice warranty came through! They replaced my HVAC as advertised in their brochure. It was a seamless process from initial reporting to the installation.

1 year ago

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Verified Customer

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Tamara Scott

Great service with a smile. Very attentative. Explained everything step by step. I would definitely recommending Choice Warrant to my familyand friends. Thanks again.

1 year ago

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Verified Customer

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Raquel Leverson

I like the ease of making a claim! We’ve had two claims that we’ve put in and have been able to get them rectified in a fairly short amount of time

1 year ago

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Verified Customer

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Allan Mason

I have an oven that is still not working properly after putting my claim in over a month ago and I was told yesterday that they wouldn't get the repair part until 29 May 24. If this was my refrigerator, I would have lost hundreds of dollars worth of food.

1 year ago

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Verified Customer

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Ray

H-VAC technician diagnosed the problem and got approval from Choice to repair. The upstairs unit was low on coolant. The unit has subsequently functioned properly.

1 year ago

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Verified Customer

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Deanne Morton

Unless you live in a large city this is an absolute total waste of your money. They don’t tell you this when you sign up. They can’t seem to get technicians to do service work. I made a claim in February for my washing machine and dishwasher it is not 5/15 and they still haven’t done anything except tell me I can pay for it out of my pocket and they will reimburse me not 100% but to what their fee schedule states they will pay. They continue to take my monthly payment without hesitation though. When you call all tell you is that they will escalate my claim to dispatch to give them 24-48 hrs. I’ve been hearing that excuse since the 2nd week in February. They don’t offer refunds for lack of ability to do their job efficiently. It has cost me over 2k to do laundry at laundromat. With the amount of money I’ve pd them for my policy and it is pocket expenses already I could have purchased new appliances that are covered by them. They don’t replace items as they state they will. Their lack of professionalism is unbelievable. Worst decision I’ve made. Don’t fall for their empty promises and lies.

1 year ago

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Verified Customer

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Matthew Mobilia

Had a issue with my freezer and water pressure in my bathroom Choice sent out two different companies, and each company was quick, efficient, and professional.

1 year ago

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Verified Customer

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Bobby

Nice man but he didn't find the problem. We had to pay over 3000 to another plumper for a new well pump since soon after your plumber left we had no water at all and we could not wait for several days for another choice warranty plumber. We had to wait for the initial visit. Choice said he was coming the next day but he came 2 days later and did not solve our problem

1 year ago

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Verified Customer

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Trey

Everything takes way too long. I need my washer! Now to be told I get a wholesale replacement price is just wrong wrong wrong. If you could get me access to wholesale pricing it might work, but Lowe’s does not offer that to me, so it really is not an ethical equivalent. Now to slap me in the face I’m told it will take 30 days to get my e-gift card. Really? Two months from when this started? I can not discuss this with anyone because I am unable to understand what your telephone customer says.

1 year ago

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Verified Customer

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Peggy

Paid for two visits for the same problem and neither of the people you sent diagnosed the problem correctly as to the issue with my central air unit. The company who services my units twice a year was able to pinpoint the issue with the compressor. I had to pay for the part and labor. I paid CHW $150 for two visits and had the same problem each time after the techs left. I have no idea what I paid you people for with this mediocre service. I think I should be reimbursed at least for one call for the same issue and for what I had to pay to the company I use for spring and winter maintenance.

1 year ago

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Verified Customer

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Deborah Martin

I had very good service when they come out to fix AC unit and Electrical problem. Very professional and told me what the issue was and did not take long to fix the problem.

1 year ago

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Verified Customer

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Chestina

I had 1 negative encounter with a company that Choice sent who I thought was trying to overcharge me and Choice will not send a different company if you're not satisfied. That is the reason for 4 stars instead of 5.

1 year ago

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Verified Customer

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Michael Wolfe

Fast next day service along with good communication with the dispatched representative showing up to do the job, makes Choice Home Warranty a terrific choice!

1 year ago

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Verified Customer

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Linda Nutt

I usually don't interact with customer support directly, as I prefer to deal with the contractors. They've been very good in my experience. However, I'm currently facing issues with my oven and furnace. The contractor initially got the furnace working, but now it won’t stay lit, and I'm waiting for further assistance. Overall, my experience has been mixed.

1 year ago Edited December 18, 2024

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Verified Customer

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Irene

I have always been treated with respect and it is well worth the money and it gives me peace of mind. I am 87 years old and you have been a great help to me.

1 year ago

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Verified Customer

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VAA

Numerous phone calls were required before I was able to speak to someone. Person I spoke to was rude. He was very abrupt and transferred my call where it was terminated. Had to call back and was connected to an offshore agent who I a difficult time understanding. Person sent out to repair my appliance was incompetent. I had to call another appliance repairman to complete the job.

1 year ago

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Verified Customer

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Willie

I had Choice Home Warranty for about three years. I made too claims, one was for a leaking washing machine, they sent out a technician he replaced a $15 dollar part, I paid the $85 dollars copay no problem. APR 28, 2024, I come home my water heater is leaking I make another clam next day a technician messages me and gives me a window of 11am til 3pm. He message my work number at 1.12pm saying he’s 30min out never shows, later another technician shows up look at water heater say it needs to be replaced needs to get with Choice Warranty. Choice warranty tell me my uncovered cost will be $592.00 on top of the $85copay for a total of $677.00 dollars.

1 year ago

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