Choice Home Warranty: Read 46,127 User Reviews From Real Homeowners

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Verified Customer

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Gerry Koss

The process is down pat. At first I was disappointed not speaking to a live Rep, But the responses were within 10 minutes. When I asked for a rep to call me they did!

1 year ago

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Cindy Connors Winter Springs, FL

I have paid for my policy for almost 2 years or more. I went with Chioce because you covered Hot Tubs. First, the first company never showed up for the appointment and stated they had let the Choice know many times they don't service hot tubs. The second company came out once, but never returned calls and never came out. The third and latest, Gimenez Pool Services, came out and said they can't work on it until it is determined if the issue is in the breaker or the spa. I contacted an electrician to check that and he did a full diagnostic on the spa. He told Gimenez what was needed, but I still had to pay Gimenez the $85 when someone else (that I also had to pay) did the diagnostic. And now you're telling me the thing isn't covered!?!? What the heck!! I will be canceling my contract pronto.

1 year ago

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Verified Customer

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Charles Beavers Los Angeles, CA

When I called with my issue I was denied the first time. I read my contract and it stated the item in question was covered. So this delayed my repair. Need more qualified people that know what they are doing.

1 year ago

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Ray Milne

To date CHW has been pretty great and a true “peace of mind”… have submitted two claims so far. First claim was handled quickly and thoroughly, the second is on going…

1 year ago Edited March 20, 2024

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Rimshot Stevenson Tampa, FL

Choice is usually quick with a response and service. Only problem we have had,sometimes,that the vendor comes open and wants to fix issues that are not covered and end up charging us more than the Choice service charge.

1 year ago

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Bryan Tomball, TX

Customer Service is terrible. Took 4 months to fix my refrigerator. Replaced a water heater at full price when I could have had it done sooner by contacting a local service and having them do the work. Your Company has gone from good to terrible. No willingness to help the Customer. I would not recommend to anyone and will not renew my contract. On top of that, if you talk to Customer Service, you get the run around when trying to talk to a Manager, there is no one available and on top of that no return calls, no follow up. The only thing you guys care about is signing up a Customer for a new contact and then you do nothing to honor your contract. Worst program ever. I know I won’t hear from anyone, but whoever manages your Sales and Customer Service should get involved and rebuild your reputation or be fired!!!

1 year ago

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Verified Customer

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SIS San Ramon, CA

1.The service was slow (take some time to find the right contractor) and we forced to pay twice we were supposed to pay due to that. 2.They are only responsible for the builder's grade parts. Therefore you will see your systems are downgrading. 3.Their response system automatically and by default passes the job and the follow up to your side as far as it can. 4.You need to follow up yourself, otherwise not enough care is offered. BYW, I experienced that in some occasions they respond by phone promptly, which was a good sign but not enough. One must expect that CHW resolve the problem with slowness and to the minimum.

1 year ago

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Verified Customer

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Robert Sparks, NV

The company is pathetic. I've been denied a couple claims already. The latest is a simple straightforward request to repair a ceiling fan/wiring issue (the unit just stopped working) I asked for about mid-December. They asked us, MANY times, to replace the remote; the electrician and I told them over and over the remote was working. When they finally were convinced, they then denied the claim for another stupid reason that didn't make sense. This is weeks into the process, now. I appealed and the officer okayed payment for about 1/3 of the estimated cost. HOWEVER, the electrician won't move forward with my job UNTIL he's paid by Choice got at least 2 other jobs he's had with them, completed since early January! THEY just wont pay him. They told him about 1 1/2 weeks ago he'd be "paid by Friday". That was over a week ago and nothing. In the meantime, my project isn't done. He and I have both contacted them MULTIPLE times. Everyone blames the Vendor Group who handles payment, and it's nearly impossible to talk to a live person there. The appeals officer has been nice BUT he still hasn't move anything forward. Disgusting. I will NEVER, EVER recommend this company. DON'T PURCHASE A HOME WARRANTY FROM CHOICE!

1 year ago

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Hasina

People always return my calls and they always come out to me right away. It's been good. The prices have gone up initially from when I got involved a few years back, but I guess that's to be expected.

1 year ago

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Verified Customer

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David

We've had to use it twice. Nothing actually gets fixed the same day Everything has to be pre-approved and the service guys are sitting out in the truck for 20 minutes waiting and they finally just text me and say it's going to be a few hours at the least, then they come back a week later, so nothing gets done that day. With Choice, everything has to be preauthorized, apparently.

1 year ago

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Anonymous

The customer service is just not good. They just give me the same line over and over again. I asked to speak to a supervisor several times, and they promised, but it never happened. I had no hot water and it took just about a week to get it resolved. I had to be the middleman between Choice and the plumber. They were saying one thing, the plumber saying another thing, this is just a nightmare. The overall process is just awful.

1 year ago

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Verified Customer

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Mary

I've had pretty good luck with them. I had to use it for my refrigerator and I'm waiting for a gift card so I can purchase a new one. I wish they'd be a little faster with the gift cards before my refrigerator goes out.

1 year ago

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Verified Customer

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Bill

We had a burner on our gas stove stop working. And they had to replace the ignitor system. That's the only experience I've had with them so far. It's been very positive.

1 year ago

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Verified Customer

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Cliff

My automatic light on my range quit working. And the man was here the next day and fixed it right away, had no problems whatsoever. I'm very well satisfied.

1 year ago

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Ron Palm City, FL

Choice' subcontractor has sent inexperienced techs on multiple occasions who unreasonably delayed completion of repairs. Additionally it is almost impossible to reach them and talk to a live person.

1 year ago

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Verified Customer

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Judith Foresthill, CA

Definitely worth the money. Excellent customer service. Went over and beyond to find a business that would come to our mountain home to service heater.

1 year ago

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Rita Davenport, FL

The service professional was very nice He said the dishwasher did need new spray devices on upper rack and under the lower rack. When will these be delivered and replaced? I declined the replacement of the door on the dryer. Now the refrigerator icemaker is leaking and I need repairs on that.

1 year ago

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Verified Customer

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Sunil

I used the warranty, and it took so long for the plumbing situation that I had been waiting on Choice to get the work done. My bathroom was not available for almost 2 1/2 weeks, they could be better.

1 year ago

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Verified Customer

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Alta

They were prompt in setting up the claim and getting somebody out to take care of everything I needed. The person that they sent out was really helpful and did a good job.

1 year ago

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Verified Customer

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Stanley Concord, CA

My light fixture is still not fixed. Electrician first showed up on January 22 and diagnosed the problem as a bad transformer. Choice approved the repair and electrician ordered the part and returned January 30 to replace the transformer but it was the wrong size. Electrician reordered the correct size and returned on February 6 to install the new part. The new transformer did not fix the problem and the electrician determined the problem was the light socket which requires replacement of the entire light fixture. Electrician said he needed to obtain approval from Choice to replace the light fixture. Contacted the Electrician on February 14 for an update and was told he was still awaiting approval from Choice.

1 year ago

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Verified Customer

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B Brems Philadelphia, PA

I would think twice about this company. When I had service on my clothes washer, it was totalled and had to be replaced. They conveniently thought I had a top load washer so they could give me 200 dollars less. When I called them, they adjusted it. In the case where the appliance needs to be replaced, they give you an e-card from Lowe's, so your are forced to buy from Lowe's and you will not get the e-card for at least 25 days. For appliances, it's best to get the extended warranty because their plan sucks when it comes to replacement.

1 year ago

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Verified Customer

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mike doyle

Thomas was great. He worked hard and gave good advice. The problem has not been corrected but it wasnt his fault. The solar company is resposably for the problem not him

1 year ago

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Verified Customer

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Philip San Diego, CA

I am new to Choice HW after being frustrated with American Home Shield. Unfortunately, my experience is worse. I called about my oven and a technician came a a couple of days later on January 29th and said it needed a new igniter. However, the appointment for fixing the oven was set at February 9th, almost two weeks later. After a long wait, Zach's Appliance Repair in Oceanside was supposed to come between 11 and 3 PM. I tried to get an earlier appointment but was met with no call backs and full email boxes. On the day of the appointment, no one showed all day long. Attempts to let Zach's know by phone, text and email were in vain. Now two more working days later (February 13) no one has yet called to explain their absence or set up a new appointment. To boot, I had to pay $85 for the upcoming service in advance but nothing has been done. I truly do not understand why the service is so awful. I don't know if this complaint will be quickly heard by CHoice, so I plan on calling them tomorrow.

1 year ago

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Verified Customer

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Rosaliy Las Vegas, NV

my issue has not exactly been resolved. Your electrician did some work on the breaker box swapping some wires around but I still have flickering lights and fluctuations affect tv and appliances as well.

1 year ago

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Richard St Louis, MO

The replacement cost offered for oven that had obsolete parts was first $89, then $800, then $1080. I was told that was thee best I could get and I could not talk to anyone higher up., so I accepted that payment. The exact replacement for my oven at Lowe’s on sale is $2400 from $4400., so I am out almost $1300. When I called to cancel, I got a new person; supervisor, who could no longer add to my payment because I accepted the $1080.

1 year ago

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Verified Customer

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Stephen Poughkeepsie, NY

I have been a customer since 2018. I find it is hit or miss depending on the situation. There have been times I was asked to find a company to service the issue since they were having difficulties in my area. This had happened more than once and negates one of the reasons why I went with a home warranty company.

1 year ago

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Verified Customer

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Venkata

The day I claimed my claim was 3 weeks ago. Today is 3 weeks, and still, they are just going back and forth between them and the technician who is supposed to fix the problem. There is a group that authorizes the technician to go ahead and fix the problem. That group doesn't authorize the work. The whole process is very bad. They are allocated technicians, but the technician doesn't have a permit to fix the problem. He has to do every step of the areas to get permission from them. To cut the hole in the wall, they get permission from them. How do you diagnose the problem? There's a leak behind the wall, you cut the hole in the wall to see the leak, right? They were, but they didn't have permission to cut it.

1 year ago

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Verified Customer

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Anonymous

We had a problem with the heater and everybody has been extremely responsive and he kept in touch with me throughout the entire process. It was just a wonderful experience

1 year ago

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Verified Customer

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Kathy Kelly Red Springs, NC

Choice Home Warranty was right on the ball getting me a repairman right away for my broken garage door spring and my washing machine. I would highly recommend them.

1 year ago

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Verified Customer

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Michael

The first claim I had was a leaky pipe in 2023. I put a claim in, no vendor was assigned. Tried calling numerous times and the phone would eventually disconnect. Did receive responses via email. But was always you were looking for a vendor to assign it to. Ended up getting a response for me to find my own plumber and submit a claim. No thanks. Not going with Choice again.

1 year ago

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Peggy St Louis, MO

The reason for only three stars is that the customer is not told up front that installation on an appliance is NOT covered. In most cases this is a considerable amount of out of pocket cost in addition to a prorated amount for the actual cost of the appliance. Some peace of mind but still a large amount to be paying but the customer.

1 year ago

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Verified Customer

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Danise Crossville, TN

I have had issues in the past with choice but not this time. They found a service provider quickly and he was able to get the work done in a timely manner

1 year ago

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Lucinda Memphis, TN

You did not have people to service this request for many days until one finally answered. Also with my first service that had many call backs, the plumber was not well trained and had to come back 3 times to get the leak fixed.

1 year ago

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Verified Customer

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Michael Lexington, NC

1 year ago

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Bill Spencer Medford, OR

They left me without heat for over a week. Said they couldn’t find a technician. I found one in two hours to diagnose the problem. Control Board was ordered. Same technician installed it two days later when it arrived. House had gotten down to below 50 degrees. Entire family was freezing!!!!! Now I have heat and just PAID THE $600.00 BILL MYSELF!!!! $125.00 Labor and $475.00 FOR THE PART. NO COVERAGE OR PAYMENT FROM CHOICE HOME WARRANTY!!!!! BETTER TO FIND MY OWN TECHNICIAN, THAN HAVE MY WHOLE FAMILY FREEZE!!!! I had spent over $2,500.00 for coverage by CHW no response to emails or calls. WILL NEVER USE CHW AGAIN;; HOPE AND PRAY NO-ONE ELSE DOES EITHER!!!!! TOTAL RIP OFF!!!!!!!!!!!!

1 year ago

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Verified Customer

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Lisa

I needed to use the warranty to fix a drip in the shower and it was fixed promptly. I would like it if the service calls were more convenient hours, because I do go to work and don't really want to take a day off from work to get something repaired.

1 year ago

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Alvin

I've had to use the warranty 2 to 3 times, and it's just not very responsive. The last time on my dishwasher, it took about 7 days. They lied when they showed me the contract that specifically said that I would have someone in my home within 24 to 48 hours.

1 year ago

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Kenyata Fletcher

So far I filed two claims that were nice and simple however I didn't speak to someone so I wasn't able to give more information about my claim. But the ease made me like the simplicity of using this service vendor.

1 year ago

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Roberta

I have attempted this survey several times and for some reason it does not go through. One of the things I don’t like is a survey that does not allow you to submit a basic response without having to elaborate!! Perhaps it would be simpler to ask numbered questions!!!

1 year ago

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Viti Phann Channelview, TX

Overall, it's been really helpful having Choice Home Warranty. They have been very good at communicating with us and sending out someone as soon as they can to fix the issue.

1 year ago

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Karen Killeen, TX

I put in a request to have a previous work order reopened because the repair hadn't been done for 30 days by N& T Services on January 15th and I still have not heard from this guy. I have even texted him myself. He know that he messed up on the job, so he won't respond. I have emailed Choice Home Watranty and haven't heard from anyone. Is this how you all treat your customers? I am about to get rid of you all. You all send out contractors that do sub-par jobs and charge a service fee and then don't respond to the customer.

1 year ago

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Verified Customer

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Samuel Davis Del Valle, TX

Although minor claims were approved, the major claim submitted was denied. The claim for repair of my septic system was denied. Septic system repair is not a choice it is a necessity, and it has to be done promptly. It is a health issue and a violation or county code if not done promptly. Upon notice to my service company all steps were done to make repair ASAP. Choice Home warranty was called while the repair was being done and was denied because they had not approved.

1 year ago

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Richard Harris Scottsdale, AZ

Our recent service was not what we expected- the gentleman that came to fix our microwave was very nice! He indicated that a part needed to be ordered (simple solution to fix the control that you press for selection of minutes etc) our unit is a double appliance, microwave on top, oven on bottom. kitchen aid -high end unit- Choice wanted to replace whole unit or give us gift card $600 for Lowe’s ?!?! Our unit is 3 to 4 thousand! They wanted cheap solution- unacceptable!!! Ridiculous! We just needed a “part”. - sent over to case mgr. Just given a “take it or leave it “ answer. Bad customer service! Last year had similar situation with dishwasher- needed repair - said report didn’t say problem “due to wear and tear” therefore would not repair cause of wording( we ended up having to buy a new one out of our own pocket! So sorry years ago we bought a 4 yr contract with choice- be glad when it’s over!

1 year ago

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Verified Customer

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Brittany Ardito Wylie, TX

When putting in a claim it would not let me talk to a customer service agent. It keeps putting me through automated prompts when I needed to talk to a rep about an ongoing issue. When I keep having an issue with the same appliance, I am forced to pay a trip fee every time the tech needs to come out to fix it again.

1 year ago

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Michael Stoneham Bradford, PA

When I reported a problem with my shower diverter, Choice agreed only to pay for a contractor grade diverter; this would have made my four part shower/bath component group look terrible, since the parts would not match. After much dialogue and explanation of the problem, Choice offered no other option. Additionally, when the plumber indicated that he had to replace the water pipe connection to put in the new part--and have it work, Choice would not pay him. This means that although Choice warranteed the part, they would not repair it in its entirety. I was very dissatisfied with this service and had to pay--out of pocket--for the majority of the repair. In another small job, Choice hired a felon as a handy-man who fraudulently cashed my check twice--and for hundreds of dollars over the visit fee. They would not reimburse me for the latter stolen money. On other repairs, I have gotten good service and prompt support from Choice.

1 year ago

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Kenneth Woodway, TX

We have called for rework on claim#225476393 on Jan 10 received email about recall. I emailed DOODY CALLS twice with details and have yet to hear back from them or you about being fixed. At present time they can not come as we don't have water.

1 year ago

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Robert Warfield

Picked contractors out of my geographic area which increased response time and follow-up for subsequent issues that might arise. If you opt to hire your own contractor then their reimbursement is less and makes you use their guys. This involved a replacement of AC system. Very disappointed in how it was handled!

1 year ago

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Verified Customer

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Michael Davila Dallas, TX

1 year ago Edited January 17, 2024

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Edgar

In order to settle a claim, I followed the instructions of a customer service given over the phone. Apparently these instructions were somewhat different from the official version and did not get reimbursed for the money I paid for the work to be done Choice Warranty should have reviewed my case in a business like manner taking in consideration the information I got from their representative.

1 year ago

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Verified Customer

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Michael C League City, TX

They answer all the questions that I have. Plumber came out, looked at the issue, didn't take much time for him to resolve the problem and that was good.

1 year ago

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