Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Debra

We paid the service call , choice than quoted at price of more than the hot water heater would cost for installation. We ended up buying the water heater and had it installed ourself and they did they us a check for 350.00 dollars on a 500.00 water heater plus installation so it ended up being more costly than if we did it ourselves. Since than I have canceled my policy buyer beware after all the money we paid on monthly payments they wouldn’t hold up there end

9 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Sheryl Bachman

CHOICE WARRANTY IS THE BIGGEST RIP OFF EVER !! THEIR MISSION STATEMENT IS " DO EVERYTHING POSSIBLE TO GET OUT OF PAYING" I WAS THEIR BIGGEST SUPPORTER UNTIL THEY WANTED TO REPLACE MY $265 FAUCET WITH A $70 DOLLAR ONE..THEN DIDN'T EVEN PAY ME THAT. REFUSED A PLUMBING JOB .THEN SAID SORRY THAT WAS ACTUALLY COVERED. THEY RAISED MY NEGOTIATED SERV CHRG TO $100 WITHOUT TELLING ME. ADVD ME THEY DON'T HAVE TO TELL ME !!

9 months ago

check_circle

Verified Customer

star star star star star

Karen Wilcox

Very punctual and polite. Called before arriving. Nicely dressed...clean. did thorough assessment then fixed my dishwasher. Vèy happy with service

9 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Jonathan Lee

Did not agree with customer service agent who decided to only pay out for a compressor on my hvac system, even though a very qualified technician provided documentation that stated the entire unit needed replaced. I was going to continue being a loyal customer before this decision but I'm shopping for a different warranty company.

9 months ago

check_circle

Verified Customer

star star star star star

Deanna

When problems arose with the person assigned to fix my refrigerator, the representative stepped up quickly and resolved the issue!!

10 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Carlos

Claim was denied for false reason on my dishwasher. Choice denied claim because of a supposed power surge. Vendor put in writing that he did not tell them that. He said they asked if there was inclement weather around that time and told them there is no way to prove or disprove that. They will not honor the repair and claims specialist keeps canceling my scheduled appointments to speak to her. I have the emails to prove it. Now I find out they settled a gigantic lawsuit for doing that to customers over and over

10 months ago

check_circle

Verified Customer

star star star star star_border

Frank

Choice needs to decide if something is covered! The electrician that came here asked for the $75 and was Rude and said he could not fix it….All within 10 minutes

10 months ago

check_circle

Verified Customer

star star star star star_border

Jimodalisa

They were good to keep searching until a repair man was found. It took a little time. The repair man was limited to only look at what was written in the paper.

10 months ago

check_circle

Verified Customer

star star star star star

Robert

I was able to make just one phone call to a Choice Home Warranty rep and had a repairman out to fix the problem within a couple of days.

10 months ago

check_circle

Verified Customer

star star star star star

Antonia Dalianis

I recieved a good deal when I purchased it over 2 years ago and I paid in full I would more than likely recommend CHW to family and friends

10 months ago

check_circle

Verified Customer

star star star star star

Tress

I had an issue with my fridge. I contacted Choice Home Warranty, and they sent someone out to fix it. The fix was quick and easy.

10 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Gilberto

The contractor assigned to me was very courteous and efficient when he came, but I have been trying to reach him for over a month, and he has yet to respond to my calls. He operates with one of those third-party numbers. That kind of service is unacceptable. I hope this is not standard for how you assign technicians to attend claims.

10 months ago

check_circle

Verified Customer

star star star star star

Glenda

They arrived when they said they would; ready to work, had the needed parts with them. They were fast, efficient and polite. Great job.

10 months ago

check_circle

Verified Customer

star star star star star

Raquel

Love my rep, Haley D. She is the best rep I have had during my 35 years in the biz. She is responsive, helps the clients, and fights for us.

10 months ago

check_circle

Verified Customer

star star star star star

Patricia

Prompt,efficient, and located problem and solved it promptly. The technician was on time and courteous. He fully explained the problem.

10 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Attilah

I’m disappointed put in my claim for my washer on 08/11/25 and the technician came on 08/18/25. Got approved for a replacement on 08/18/25 and I still haven’t got my e-card yet. Today is 09/05/25. So I been without a washer for 26 days. ☹️

10 months ago

check_circle

Verified Customer

star star star star star

Bob Carducci

Peace of mind if things get broke. I’m on a fixed income and one less thing I have to worry about. Truly a life saver for me.

10 months ago

check_circle

Verified Customer

star star star star star

Mary Kearns

The repairman seems very knowledgeable. He was very friendly. He was able to answer any questions that I had. Very pleased with this service call.

10 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mark Hunter

Calling in to make a claim you have to talk with someone that speaks poor English, Choice should employ American workers, I had a dishwasher washer go out and repair person said it wasn’t worth fixing, Choice warranty would only reimburse me 250 to buy a new one. 65 call out fee for repair man, 150 to have it installed. New stainless steal dishwasher is 700. Very disappointing on this service. Save your money and don’t get Choice Home Warranty

10 months ago

check_circle

Verified Customer

star star star star star

Steven Moore

I’ve been pleasantly surprised with the Service. Find them to be expedient and professional. Would definitely recommend.

10 months ago

check_circle

Verified Customer

star star star star star

Laurie

Great service representative and he was professional and courteous, efficient and friendly! I would have him work on my appliances any time,

10 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Marsha

Thos company is horrible. Please don't get it. I've been without a frightened for almost 3 months. In my area only one person and he has told them several times it can't be fixed or he can't fix it. We are losing our food because it cools sometimes on tge frig side but then will shoot up to 54 degrees. Left side doesn't work. I don't here from them at all. I have to call them and talking to people in India I get nowhere. I have filed a complaint with the news station to assist me in getting this resolved

10 months ago

check_circle

Verified Customer

star star star star_border star_border

arun sharma

to get service it is easy to go online and file but to get service performed takes a long time in fact my last call to check my hot water heater took more than 5 days to have somebody come in.

11 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Walt

I had a frustrating experience with customer service, as I was hung up on multiple times while seeking answers. However, when I finally got through, the appointment scheduling was prompt and the technician was courteous. Unfortunately, my washing machine couldn't be repaired, and the replacement process took much longer than expected, causing inconvenience.

11 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous

I had mixed experiences with customer support. While they were responsive and scheduled timely appointments for AC issues, one visit was delayed, and I had to handle some maintenance myself. However, another visit for a leaking water heater was disappointing; the technician did little and left me waiting for a resolution. Overall, the service was decent but inconsistent.

11 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Brian

I had a frustrating experience with customer service. Different agents provided inconsistent answers to my inquiries, leaving me confused. Additionally, trying to get assistance for my appliances took far too long, and the reimbursement process was a nightmare. After paying for a warranty, I was disappointed with the low reimbursement amount and the disrespectful treatment from the representative.

11 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kathy

I've had ongoing issues with my refrigerator that were never resolved despite multiple technician visits. They denied my claim, claiming it wasn't normal wear and tear, even though the problem is inaccessible. Customer service is unresponsive, and I've heard similar complaints from others. I'm just waiting for my policy to expire to switch companies. On a positive note, I had a plumbing job done well under warranty.

11 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

John

I've had a frustrating experience with customer service. Despite multiple attempts to get assistance with my air conditioner, I received no callbacks, and my emails went unanswered. I ended up paying out of pocket for repairs because they wouldn't approve necessary fixes. The lack of communication and support has been incredibly disappointing, leading me to cancel my service with them.

11 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Corrinne

I had a mixed experience with the warranty service. The technician was professional, but I faced issues with coverage on certain items that I believed were included. It was frustrating to pay for replacements when I thought they should be supported. Overall, I hope for clearer warranty terms in the future.

11 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

John

I had a good experience with the service; they were professional and resolved my daughter's AC issue quickly. However, I faced a frustrating situation with my water heater repair. The warranty coverage was inadequate, leading to unexpected out-of-pocket expenses. It felt like a scam since the warranty didn't cover necessary repairs. Overall, mixed feelings about the service.

11 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Gerald

I had to use my warranty for plumbing due to a leak in the toilet tank, and I was pleasantly surprised by the quick response from Choice Home Warranty. The plumber arrived the next day and resolved the issue efficiently. However, I had a previous experience with a water heater replacement that was costly and didn't align with my contract, which was disappointing.

11 months ago

check_circle

Verified Customer

star star star star star

Tammy

The gentleman from American Pro did a AAA+++ plus job. Got the broken item replaced and fixed in know time. Very Happy with his Service.

11 months ago

check_circle

Verified Customer

star star star star star_border

James

Living in a rural area did not like having to find my technician pay for the service and be reimbursed. Communication with the customer could be improved..

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Sanjiv

In one my fist service request, I ended up in paying without any resolution or even review. I had to call handyman privately to get fix done. My other interaction have been satisfying

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Cheryl

Take to long to get a service call then have to wait and get a second opinion then have to wait to find out if the item will be fixed or replaced. Then have to wait another 30 days for replacement

11 months ago

check_circle

Verified Customer

star star star star star

Peter M and Dorothy C Benton

Excellent service visit. Technician found the problem on our dryer and replaced the rollers that were making the noise.

11 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Jo

Takes too long to get service. Spoke to some professionals in the field.I was requesting help with and told me your company doesn't pay their bills on time, nor do they pay in full.Therefore it's too hard to find a company that will work with you

11 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

David

took a long time to get someone out to look at problem then they just put a band aid on it to get it though not fix the problem the tecs had to call choice to get told what they were aloud to do.so when they were here they found out they were not getting paid what they normally bill so they were mad and only did half a job. Will not be renewing with choice again would rather throw money away on something useful

11 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

JoAnn Armstrong

Waited from 6/30 to 7/29 for a repair person to be assigned to fix the ice dispenser on the refrigerator. I requested a call from the supervisor which never occured. There were notes attached to my account that weren't true... That a repair person was at my residence on 7/4. Poor customer service, no accountability or responsibility of your staff team. I'm searching for a replacement company on Google.

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Patrick

Vendors do not accept checks for payment and are charging additional fees for paying by credit/ debit card. I have also had to order replacement parts at my expense and have not been reimbursed

11 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael

When I call in an issue that needs fixing, it takes weeks and I mean weeks to get a technician to repair the issue. The only light in my living room fell out of the ceiling, hanging by the wires. After calling the service number twice to escalate the problem it still took 2 weeks to get fixed and the technician tried to charge me an additional $50 for the visit. I called in about my AC unit 2 weeks ago and the claim is still in the “Dispatch” state.

11 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Connie

I placed a claim for A/C because not cooling very well and running almost constantly. Took Choice Home 4 WEEKS to find a technician. Then claim denied due to repair needed was part of "normal maintenance" and our responsibility. I disagree. Had to have it fixed so had to pay technician $480 !! I think Choice Home should paid at least part of it.

11 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Janis

Same claim was denied 2 times after 2 different companies came out on a service call and found the exact same problem with my heating unit. I was told that both companies said my unit was working properly and my claim was closed. I was told by both companies that came out to service my unit that the induced draft motor was bad and needed to be replaced. I was shown pictures and a video of the bad motor and bearings. I will be filling a claim with Triple A and the Better Business Bureau and with Travelers Insurance.

11 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lawrence

I filed a claim through Choice Home Warranty and was denied without ever speaking to a representative until the appeal process. I wouldn’t doubt that most of their claims get denied and given to the appeals process as a standard of operations and primary process. I’ve used other home warranty companies and was taken care of and made whole. Choice Home Warranty had poor customer service, did not communicate with me until the appeals process after denial and even at that time appeared to look for how to deny my appeal instead of understanding my appeal justification .

11 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Jolene

It’s just very disappointing that I have to wait so long to get a repair and then the repairman has to drive so far from me. Your company can’t find anyone closer than an hour away to service my account says something to me.

11 months ago Edited December 2, 2025

check_circle

Verified Customer

star star star_border star_border star_border

Robert

Their customer service sucks. You can never get a hold of them once you file a claim they don’t even wanna talk to you to file a claim then they tell you that if you leave your number, they will call you well that’s BS. They never called for four days

11 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Gladwin

Sends me a guy to check my AC after 8 days of my request. The AC technician comes and changes capacitor , does not determine if the AC was fixed and if the cooling is there. If we set the temperature thermostat to 72, it will be still 84 inside home. Another AC technician they scheduled will come after another 7 days . The Texas temperature is in 100s and I have been without my cooling system for more than 2 1/2 weeks. Frustrating

11 months ago

check_circle

Verified Customer

star star star star_border star_border

ROBERT LEE

My garbage disposal went out … a appointment was set then they turn around a set another appointment far out I just canceled… because I didn’t want my house smelling for almost a month waiting on those guy

11 months ago Edited August 11, 2025

check_circle

Verified Customer

star star star_border star_border star_border

Janice Ivey

I dislike the approval process used by Choice to determine if a repair will or will not be covered. Advertised coverage is misleading because it appears that even “covered” items may or may not be covered depending on some unknown criteria

11 months ago

check_circle

Verified Customer

star star star star star

Nancy

The repairman came fully prepared, on the weekend, was polite and efficient. My sink is fully repaired. Thank you so much!

11 months ago

Choice Home Warranty Reviews