Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Joe

Better rate and less service fee- than American Home Shield

1 month ago

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Alan

Less expensive than Total and a suggestion from a friend

1 month ago

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Martha

Because of the rating that was posted vs other providers.

1 month ago

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Theal

Real estate person indicated this warranty service, however on my reclaim with plumbing I need updates on the repair. BNE sent the master plumbing service out. Plus the piping was not repaired but a sealant applied to the leak. My claim # 308086894. I Need Further investigation on WHY?

1 month ago

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David

1. We've been waiting for a week to get an electrician to examine our electrical issues and still haven't been given the option to find our own and be reimbursed. This is as bad as American Home Shield. 2. I had to talk to a foreigner who was useless in helping me instead of a knowledgeable caring American who understands the work ethic and demands of our fast-paced, results-oriented culture. 3. I had to complain to get reimbursement for our boiler which heats our home because it's winter and we'd still be waiting for a technician all week if I hadn't while sitting in the cold with space heaters. You're too slow and this isn't the service I was sold on.

3 months ago

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Raymond Ukaria

The technician that responded to my electrical issue was a great guy. He is very knowledgeable and right to the point and in minutes he was done with the repairs Mr. Price of Glenn Burnie Md.

5 months ago

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Neysa

We had an issue at first, the appointment date was not met and I stayed home all day and no one came. BUT the next day the person came and he was excellent! He came in analyzed the issue, called me to tell me what day he would be back, came back on the day he said, called me 20 minutes before arriving. I couldn't have asked for a better service.

6 months ago

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Roger Cohn

I have always been satisfied with Choice up until now. My AC has been out for over a week. Its 109 outside! My wife and family are uncomfortable and mad at me. I reported this and it took several days to get someone out to look at the HVAC unit. They said it needed a new blower motor b ut given that the system was over 20 years old and RF22 refrigerant is very expensive to refill, they recommended a new system. Choice took several days and then approved a rebuilt blower motor. The service company would not install an inferior motor so they approved a new blower motor ut then asked the service provider for a $75 discount. This has further delayed the repair. Now it is set for this coming Friday 13 days since my AC quit working. Almost two weeks without AC in near 110 degree heat. And I have been a customer for 7 years and paid 5 years in advance at the last renewal. I am very disappointed. They never threated me like this in the past

6 months ago

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Jannette Nieves

After submitting a claim with Choice Home Warranty, I waited four days with no technician ever assigned. I made multiple calls and was repeatedly promised updates, but those promises were never followed through. Frustrated, I took matters into my own hands and found a technician on my own—within just two calls and 24 hours. While the reimbursement process seems to be moving forward, they did not cover the full repair, and I now have to wait up to 30 days for a check in the mail. Disappointed with the lack of urgency and accountability. Two stars only because reimbursement (even if partial) is in progress.

6 months ago

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Jay Wigginton

We have had Choice Home Warranty for 15 months... have had three claims... first two were satisfactory... third claim went well... AC had stopped working... filed claim online and had AC repair tech there same day and AC repaired.... 😁👍

6 months ago

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Thomas Sims

I filed a claim for a leaking faucet. Choice set up an appointment with a plumber pretty quick. The plumber came out and fixed the leak. It was a smooth process with no issues.

7 months ago

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Deborah Kline

It took a moment to get assigned to a company but overall was very pleased with the service. I was called before he arrived, he arrived on time, had the parts to fix the AC unit and was very pleasant. Great company.

7 months ago

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Frederic J Guerrier

So, Please all the fine prints. We have a KitchenAid 36 inch electric 5 burner that went bad. So Choice W decided it's best to replace it instead of fixing it. Our whole kitchen is KitchenAid. The cooktop cost $1400. So CHW gave us $500 to replace it. Not even half. As the manager said, there a bunch of " cheap" ones at there for that price. Think abot that next time they ask you to renew

7 months ago

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Paul Barman

My first experience with heating problem was not nice. The technician company was not nice and then Choice took more than a month to find a technician. I had to finally find one myself. My second experience with garage door fixing was very good.

8 months ago

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Arlene Donaghe

I went in with mixed reviews on Home warrranties.I have had nothing but positive outcomes with Choice Home Warranty. They are quick to respond and have gotten my issue's fixed quickly..Very pleased with their service.

8 months ago

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Chavonne Holland

Pricing and getting a hold of a live person is good. They do not replace items that can't be fixed they offer you 1/3 of what it costs to replace it with a gift card to Lowe's . They ask how you feel about technicians they sent out, but don't do anything about them or reimburse you if they do nothing for you. Overall I'm pretty disappointed with them and won't be renewing.

8 months ago Edited June 18, 2025

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Kevin Cook

Was looking to leave previous Company due to poor service and a huge price increase. Spoke with Orel, and was extremely impressed with his knowledge and assistance. Sold me and excited to be with Choice now!

8 months ago

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Dorina Rangel

I called for my Mom's air conditioner; they came out the next day and were able to fix it in two (2) days. Cameron was very nice and said to call if we needed anything further or had any questions.

8 months ago

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Jim Gravatt

Spoke to a Mr.Jacob P on 5-19-25 Conversation with him was very professional AND informative. Can certainly understand why Choice is rated number 1 in your industry Thank You James G

8 months ago

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Shelley Gilbert

Daniel provided me with excellent customer service. He's patient, professional, helpful and very friendly! He assisted me with resuming my account and got me back on track the same day. Thank you, Daniel!!

8 months ago

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Verified Customer

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Robert Gorelik

The company takes a long time to find a contractor to repair the problem. And it takes even longer to get it evaluated, approved and finally repaired. Thus last claim involved a bad hot water heater - it took 13 days to have it replaced.

8 months ago

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David

i felt like this is the company to go with. great prices, great customer service, great response time when needing help to get an item fixed in the home

1 year ago

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James

Made a service call for plumber for clogged kitchen sink drain. 1st plumber refused to come because $85.00 fee was to low. 2nd plumber (turns out was a handyman) came could not unclog drain by that time it was around 8:45 PM said he would be back the next day but CHW canceled men and said We were not covered because it was not an easy unclogging. This was the first time we used our contract (a wast of money for $541. 00 + $85.00 contract). Went out to hardware store bought drain snake and unclogged drain in 2 min, but it was still a little slow. We hired a local plumber, to finish cleaning drain that I could not reach line he took 10 minutes paid he $150.00 for their service call and was operating normally again.

1 year ago

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Elliot

I was happy with the quality of the repairman They were knowledgeable about my appliances and know how to repair them They were courteous and professional

1 year ago

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Steve

Although chw is fast to receive your claim, it takes about a week for a tech to come and diagnose the problem. Another week or so to come back and repair the problem. I'm currently waiting for a lowes gift card to satisfy a claim in my refrigerator, which could take upto 30 days.

1 year ago

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Anonymously

I had a frustrating experience with the scheduling for a plumbing issue. They sent out the wrong people who didn't understand the problem, leading to delays. It's been weeks, and the issue still isn't resolved. Communication and knowledge among the staff need significant improvement.

1 year ago

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Anonymously

I've had a generally positive experience with customer service; they respond quickly and effectively. The main contact has been helpful and accessible, but I've faced some issues with repairs. Recently, my fridge broke, and the process to get it fixed was frustratingly slow, leading me to buy a new one instead of using my warranty.

1 year ago

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Anonymously

I had a frustrating experience with customer service; they were not very responsive, and I had to wait for days for a callback regarding my washing machine. However, they did eventually answer my questions promptly. I've used the warranty multiple times recently for various appliances, but the wait times for support have been disappointing.

1 year ago

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Rickey

I switched to Choice Home Warranty but have been disappointed with their service. They've denied my claims multiple times, including a heating issue on Christmas Eve, despite technician confirmation. Their slow response and coverage denials make me reconsider my choice. I'm actively looking for a more reliable warranty company.

1 year ago

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Sanh

I've had a good experience with customer support. They respond quickly to my calls and always promise to find solutions. Recently, I had an issue with my AC, and while they took a bit to send someone out, I appreciated their efforts. Overall, I'm happy with the service!

1 year ago

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Ken

Dealing with customer service has been incredibly frustrating. The website is unhelpful, leading to a chat function that provided no solutions. After searching for contact info, I was eventually connected to a case rep, but the overall experience felt like a constant battle against a system designed to decline assistance. The technicians sent were often inadequate, leaving me dissatisfied.

1 year ago

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Alex

I had mixed experiences with customer service. Sometimes they are helpful, but other times they are abrupt and unprofessional. I had an issue with my dryer that couldn't be fixed, and while they provided a voucher for a replacement, I still had to pay extra. Overall, the handling of my issues could be much better.

1 year ago

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Carla

I had a quick response for service, and the technician resolved the issue efficiently. However, my experience has been mixed; while some interactions were satisfactory, others were frustrating due to rude customer service and difficulties in getting the right parts addressed. Overall, there's room for improvement.

1 year ago

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Luann

I had a mixed experience with the service. They were helpful in fixing a no-show issue and promptly repaired my dishwasher and replaced my garbage disposal. However, I faced multiple cancellations for a leaking faucet repair, which was frustrating. Thankfully, Choice Warranty assisted me in getting a plumber on a Saturday after my time off work.

1 year ago

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Glenn

I've had mixed experiences with service. They responded quickly when my dryer broke, and it was fixed in a reasonable time. However, I'm still waiting for repairs on my heating system, which has taken much longer than expected. I'm also currently awaiting service for my dishwasher after submitting a claim. Overall, the speed of service varies greatly.

1 year ago

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Jacob

I had a great experience with their service. They promptly answered all my questions whenever I reached out. I also had a furnace issue, and they were very helpful in addressing it. Overall, I’m satisfied with the support I received!

1 year ago

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Ray

I had a mixed experience with the warranty service. Submitting a claim online was quick and I received immediate notification. However, getting a repair technician out took significantly longer than expected, and I had to follow up multiple times due to the slow response in my less populated area.

1 year ago

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David

I found the service effective overall, especially with the help from our representative. However, there were issues with getting repairs done promptly. While past experiences with warranty repairs for appliances were positive, recent issues with our furnace took longer to resolve than expected. Overall, some improvements are needed in their response time.

1 year ago

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Janet

I've been struggling to get help for my appliances. My refrigerator's ice maker isn't working, and my microwave was deemed fine by a repairman, but now I can't get anyone to assist me further. I've reached out multiple times, but no one answers my calls. Frustrating experience overall!

1 year ago

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Keith

I had a leak in my kitchen faucet that caused significant damage, but the technician who came to check it out was very nice and supportive. While it took some time to get someone to address the issue, once they arrived, everything was taken care of. Overall, I appreciated the assistance, despite the initial delays.

1 year ago

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Anonymously

I had some issues with the home warranty company, like many others do. Recently, I needed help with my refrigerator, and while the technician was helpful, I was frustrated to learn that the company doesn't cover anything that requires bringing up to code, regardless of fault. This policy feels unfair to me.

1 year ago

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Anonymously

I had a mixed experience with customer support. While they were good on the phone, I faced significant delays when I needed to use my warranty for my furnace, which left my home very cold for days. I also filed a claim for my washing machine, and it's still not resolved. I'm hopeful for a prompt resolution today.

1 year ago

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Katina

I had a great experience with customer service. They were friendly and responsive, arriving faster than expected, which was a relief as a caregiver. They quickly resolved my issues within a day. I also questioned if appliances like the water heater are considered utilities, as it felt more drastic than usual. Overall, very satisfied!

1 year ago

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Trenita

I had mixed experiences with customer service. While some technicians were professional, others were untrustworthy, like the furnace guy who stole copper from my basement. Warranty claims have been frustrating too; delays and unhelpful responses left me paying out of pocket for repairs. Overall, I can't recommend their service based on my experiences.

1 year ago

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Connell

I had a bit of confusion about my service provider, but when I reached out for help, they quickly confirmed my account and assisted me. I needed to use the service recently, and I was pleased with the support I received. Overall, my experience was positive, and their responsiveness made a difference.

1 year ago

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Larry

I had a recent issue with my plumbing that was handled promptly and effectively, leaving me satisfied with the service. However, my experience with the air conditioning repair was less favorable. The technician claimed extra work was necessary, but a second opinion revealed it wasn't needed, leading to frustration with the warranty service backing their technician.

1 year ago

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Phyllis

I had a frustrating experience with customer service. The reps often struggled with English, leading to incomplete job details and additional costs for follow-up visits. My recent service request was partially addressed, and I’m still negotiating the approval for a needed appliance replacement. Overall, communication issues hindered the process.

1 year ago

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Patricia

I was disappointed with the service as they failed to cover important issues I expected them to address. It's been weeks waiting for a part with no updates from the repair person. Additionally, I faced unexpected costs for a recent hot water heater issue, which was far more than I anticipated. Overall, my experience has been frustrating.

1 year ago

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Cera

I had some issues with customer service regarding my warranty claims. While they were helpful at times, I faced a denial for a serious issue I resolved myself. More recently, they approved a claim, but the amount covered was far less than the actual cost of replacement. I'm still negotiating with them for a fair resolution.

1 year ago

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Sue

I had a disappointing experience with my dishwasher claim. Initially, I was told it would be replaced, but instead, I received an offer that wouldn't even cover a low-end model. The settlement process felt misleading, and I was unhappy with the final resolution, which included a lengthy wait for a gift card. While other services were satisfactory, this claim left me very unsatisfied.

1 year ago

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