Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Verified Customer

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Catherine Yeatts

I appreciate the help with the cost of parts and labor at what seemed to be a discount for my a/c but did not like that nothing was covered due to change in Freon.

11 months ago

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John

The situation is bad. I have spent hours calling LG in Georgia. I mostly get Chinese to English speaking ladies who are very polite. They take all my info. and promise to send the compressor to Johnathon but he does not get it.. Every time I call I get a new person and once I got a new department! I do not know what r to do. JRN

11 months ago

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Michael

I HAVE HAD for conditioning issue since 30 June and have yet to have ot fixed. I was assigned a vendor, he came out and several days later I was assigned another vendor. Now I have to go through the entire process over again. I have been without ac since 30 June 2025. I am Retired disabled military vet and dont feel like I am being taken care of. I am totally not satisfied with this warranty company.

11 months ago

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Steve Ellijay, Georgia

Advertising and salesman. Not impressed now

1 month ago

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Wallace Marshall Jacksonville, Florida

I Don't Like Choice Warranty.. I Don't Care For Type Of Customer Service That I Received From Them.

1 month ago

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Katie Horn Budd, Illinois

I chose the home warranty because of the five star rating however I’m very disappointed.

1 month ago

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James

I was led to believe that I would. have coverage to include my HVAC System. I purchased my condo in August of last year. The unit received a passing grade during the pre-purchase inspection. I secured a maintenance contract providing 2 semi-annual inspections. A recently completed inspection revealed leaking of the coils. My reading of the contract (which I should have done earlier) indicated the HVAC system was not covered. Since the system was 14 years old, I opted to replace the unit at a cost of $8,000. There was also a $3,000 maximum reimbursement for anything covered per my reading of the contract. That sure would have been a helpful to reduce my out of pocket cost.

2 months ago

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Verified Customer

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Sheila

The company is easy to contact. Claims that I have put in have been taken care of within one or two weeks. Each service person has been professional and pleasant.

5 months ago

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Terry Roberts

Choice was the cheapest option. The agent was excellent. His name is Sharmar. Probably not spelled correctly. I just joined today. I looked into 5 different companies and Choice was the best.

6 months ago

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RC A

I really like the firms Choice Warranty works with in getting the services done. These all are very good technicians and very courteous. They know their job very well and I never had to call them back or re-raise the claim.

6 months ago

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Lester Lawson

Choice contacted me the next day after I made my claim online. The technician arrived at the time scheduled and finished fast. Technician was polite and caring....! Thank you choice.

7 months ago

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wilsha seme

I've had to use my service 3 times since having this warranty and each time the repair people has exceeded expectation. If you was hesitant of getting this service run don't walk. It's a must and gives you a piece of mind.

7 months ago

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Confident homeowner

Contacts a repair company quickly. Haven’t had a problem with repair people unable to complete a repair except for once when the parts were outdated, Choice reimbursed us fairly according to market value.

7 months ago

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laura ward

Choice Home Warranty has been a life saver for our appliances, air conditioner, and hot water heater. We’ve save more in repair costs than I can calculate. Truly our best purchase since we bought our home.

8 months ago

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John

We are very satisfied with work that was done replacing our air and heating unit. The manager as well as the crew were very cordial. They carried out the job with knowledge and timely also. But I am disappointed in that Choice did not share in the expense of the replacement of a thirty year old appliance that was rusting out.

8 months ago

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Verified Customer

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Maryann

3rd party are not reliable for parts. I have been waiting over a month for a part for my ice maker. Tired of waiting. Every one gif my money. I would like someone to really see what is the delay. Not satisfied with their response.?

1 year ago

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Verified Customer

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Maurice

Your company is an absolutely Total Scam, Fraud and everything else in between... I purchased a 3 yr Home warranty in October 2024 and had an issue with my A/C on this past 4th of July weekend (2025). Fortunately I have a Window and a Mobile A/C unit as I didn't expect Choice Home Warranty to come out that weekend. A few days later they sent a rep from SEARS to take a look at my outdoor unit where, according to CHOICE, he reported Dirt and Debris caused the compressor to fail, therefore they declined coverage, I think they also mentioned lack of tuneups as well, which I have my Unit services 2x yr (I have the receipts). When I finally spoke to a Representative named Andrea, she reconfirmed that you were Not going to cover the compressor but they may be able to supplement the replacement cost, so she asked me to secure a quote for her review. This request kinda sounded fishy so I called an A/C acquaintance of mine to come take a look. 1st of all the compressor is a self-contained unit without External fans, vents etc, there is literally No amount of Debris that would cause a failure (unless the entire housing unit was full of dirt I suppose). 2nd, he found the problem was that the Power Plug to the compressor shorted out which could Not have been caused by Dirt and Debris because it had a cover?!?! I called yet another A/C guy just to verify, sent him pics and he also told me that this was a common failure with this specific type of compressor. I do have pictures by the way!!! To add insult to injury Choice sent me an email today 7/15/2025 telling me that they are cancelling my contract and sending me a Prorated refund. Your company SCAMS people, you guys should be ashamed of yourselves because I was actually referred to you by my Neighbor!! I should have checked your Google Reviews first, which were Horrible by the way!

1 year ago

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Verified Customer

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Leslie Parker

I filed a claim for my AC 27 days ago. 20 days ago they approved a replacement was needed and provided me my cost. I agreed to pay. I was supposed to get the new unit 13 days ago, and paid my portion 2 days before that. The unit ordered by Choice was not available when the contractor went to pick it up (it was an outdated model). It took another 5 days for Choice to order another unit to be ready 6 days ago. However the unit was not there at the supplier again 6 days ago. It was not there 5 days ago either. It was finally there 4 days ago and was installed that day. However the new unit cooled my house from bear 100 degrees to around 90 degrees. I added to the claim about this 2 days ago. A tech came out yesterday and made some adjustments but it was still not cooling lower than 90 degrees, so they checked the refrigerant level and it was a little low (this is supposed to be a brand new unit by the way). Unfortunately the new refrigerant (R484B) is hard to find so now I’m without AC again until they can get some and SEE if that helps (unable to run the unit to avoid any damage). I have been without AC now for 27 days in Phoenix AZ with record breaking heat wave temperatures and there is no end in sight yet. Choice has been very hard to deal with. When I tried calling after the first unit was not available, the call kept failing (I tried customer service and the sales numbers). All messages posted in my claim online by me and by Choice disappear. Only the approval message from 20 days ago remains. Sometimes their response is sent by email but not always.

1 year ago

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Verified Customer

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Cheryl

All good. Quick response and very professional tech. He was a GE tech and knew exactly how to fix my dishwasher Web sight easy to place a claim. Very satisfied all around

1 year ago

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Fritz

Warranty seems OK except there are hidden fees with every call. A replacement water heater cost an extra $300 to replace. When asked what was the extra charge for, the answer was a fee to get rid of the water heater. That seems a bit expensive. I could have brought it to the junk yard for free. If this keeps up, I will not renew.

1 year ago

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Verified Customer

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Christopher

My ONE and ONLY claim was handled so poorly, that I decided to just hire a company myself to have my HVAC system repaired. I was canceled on twice by the two lousy companies that you were going to send to my home, and all after I took two days off work to be available to meet them! When I called the 800 number to see why it would take so long to get someone to my home to fix the problem, your people told me that all of the repair places were too busy and couldn't get out to my home before 2 weeks. I called at least 5 places and each and every one of them said that they could be there within 24 hours! Including Sears Home Repair, which was the company that said they were assigned to my repair! If you expect people to sign up with your company and keep renewing their policy every year, you need to make a better effort than this and you need to align yourselves with better more reliable companies than the ones you have now. I will not be renewing my policy. I have two months left on my policy and my dishwasher has quit working, but I will call a company myself or just go buy a new one. And I have told everyone I know how poorly I have been treated and am looking into writing a letter to the Better Business Bureau. Thank you for nothing, except spending nearly a thousand dollars to receive nothing in return.

1 year ago

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Verified Customer

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Bob H

1 year ago Edited July 8, 2025

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Keturah S.

Unfortunately, I had to update my review from 5 months ago. There are two stars instead one 1 only because Choice Home Warranty does reply to outreach in a VERY timely manner. However, that does not change the fact that who they contract to work are not trustworthy or professional individuals / companies. It's been nearly two whole months and my claim has not been settled. This is due to no-shows from the technicians they contract with and one even lied and said that I missed the appointment. Meanwhile, they never showed up.

1 year ago Edited December 21, 2025

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Anne

I think I did this. The scheduling part was not good very long wait due ti some billing issues I was not notified about and sink not being able to be used. Frozen garbage disposal.

1 year ago

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Sandra

Really dont know how to answer this at fitst things were going I was to receive a check for replacement s9 far I have paid for everything and received no compensation so seriously thinking of canceling policy which I paid in full for 15 months . Realky dont know what to do. Sandra Lee

1 year ago

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Verified Customer

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Donna

Great for appliances repair or replacement.my A/C system compressor failed June 12th Tech came out June 19th. Approved replacement the 20th. Still no install date and out $500 on portable air unit and fans. Not cool not stress free.

1 year ago

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Thomas

Very disappointed in my payment for a microwave oven combo Replacement almost $3000 and I was authentic for 1519 Contractors said it needed a replacement Cannnot do for this amount What good is a replacement warranty program if I can’t replace

1 year ago

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Phyllis

Their great , paying now for 4 years, , the first year my Dishwasher quit, the tech said Not worth Fixing, So when I contacted them, they Gave me about $200 for it😔 I'm still with out a Dishwasher

1 year ago

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Verified Customer

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PAUL - laura minoso MARSHALL

Great prompt service the tech was very knowledgeable and did a great job with the removal and installation and we were in constant communication during the process.

1 year ago

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Verified Customer

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Gita

The technician communicated and came on time to attend to my issue with the dishwasher. He was thorough with the service and resolved the issue quickly

1 year ago

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Miguel

Choice Home warranty handle the claims quickly and they get the right people to service the problems you are having with items with the items very efficient

1 year ago

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Jacqueline

If I could give zero stars I would! My dryer stopped working in March Here it is Aug. And still they have not fixed the problem I paid 100$ for tech services. Three in total have been to my home. All three said the dryer could not be fixed. The " mother board is out. I have called chw many many times. All I get told is " we need to send a tech but don't have any in your area. all we can do is put you at the top of the list!!" I have been told this 5 xs Associates were rude and short spoken. Then I get the option of getting my own tech. Which I pay for and then they might give me some of the money back. Around 300$. Next I tell them to stop taking 60$ aonty out of my bank if they weren't going to do anything about the dryer . To which I was told, " I will cancel it but the claim you currently have will be void!!! Are you kidding me? I have never had any claims in 3 years. The entire time I've used them. Do not fall for this trap! Use American home shield instead. I use to have them and I switched to chw. Price was the deciding factor. At least they did what they said, and no run around.

1 year ago Edited August 14, 2025

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Verified Customer

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John

I loved the idea of a home warranty and selected Choice. This was such a disappointing and deeply frustrating experience for me. The amount of time and effort I had to devote to dealing with them (not working with them) was incredible. Everything I submitted was denied and forced me into lengthy appeals processes. I had prepaid for 3.5 years to get the best price and ended up getting help from the CA insurance board to get Choice to cancel my policy and refund my money. Do your own research before signing an agreement and read the policy very carefully. I've seen good reviews for them, but my experience couldn't have been worse. I never post complaints, but this was so frustrating that I felt I should take the time to warn those considering Choice to be very thorough in your research and remember, buyer beware.

1 year ago

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Verified Customer

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Joseph

I've had this policy for almost 4 years. The first two times I called for problem no one showed up. I called to see why I didn't get the answer I was looking for. They rescheduled the service and again nobody showed up. A few months ago I called for a broken garbage disposal and the the technician showed up on time and fixed it. I think when my policy runs out next year I'll start looking for another.

1 year ago

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Verified Customer

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Shirley

I loved everything about Choice Home Warranty,they repaired my washer and my dryer and I am very satisfied with their services,Thank you'll very much. Ms. Shirley M.

1 year ago

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Jarald

MY AIR UNIT WENT OUT 3 COMPRESSOR COMPONENTS WENT OUT AND NEEDED REPLACED, I CALLED THEY SET MY APPOINTMENT OUT FOR 10 DAYS FROM THE DAY MY AIR UNIT WENT OUT I GOT A 80 YEAR OLD MOTHER 8 MONTHS PREGNANT NIECE 58 YEAR OLD WIFE WITH HOT FLASHES ME AND MY 25 YEAR OLD DAUGHTER AND ITS 82 DEGREES INSIDE THE HOUSE 91 OUTSIDE ........ SO I CALLED AND GOT IT FIXED $240 DOLLARS I UPLOADED PICS OF THE PARTS AND RECEIPTS ....... RICHARD PAULMER RELIED TO MY CLAIM TO GET REIMBURSED THAT WAS TO FAR OUT FOR US NOT TO HAVE AIR ....... HE WAS VERY RUDE " IM NOT REIMBURSING YOU ANYTHING NOT EVEN A PARCIAL-REIMBURSMENT .........

1 year ago Edited June 19, 2025

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Verified Customer

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Kimberly

Read exactly what the warranty covers. If you want peace of mind in the likelihood that a major repair or replacement is covered then a home warranty is the way to go. Just know exactly what's covered and more importantly, what's not covered.

1 year ago

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Angel

Choice warranty has been amazing to us, we have had a few appliance in our home cause us some trouble but thanks to our warranty those appliance have been taken care of.

1 year ago

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Mark

Technician Shannon K is great. Choice Home Warranty covered the motherboard for our refrigerator, but denied replacing the separated seal on the freezer compartment. He replaced the seal on our upright freezer, but frozen moisture still collects on the inside of the door.

1 year ago

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Matthew

Both contractors with each claim were awesome, but CHW takes too long to process claims and set up contractors to come to the home. With the first claim we had to wait 2 weeks to have hot water and had to pay an additional amount for items that should have been covered.

1 year ago

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Verified Customer

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Jan Leighton

My water heater was going out. Scheduled an appointment & the plumbing company saw the tag on the existing water heater and said "this is not an 80 gallon heater - tag is wrong". Plumbing company requested approval for replacement. Choice refused. I filed an appeal. Once on the phone I was told "it didn't matter that the tag was wrong, it didn't matter that the plumbing company said the water heater was only a 50 gallon tank - there was not a way to appeal this - The ONLY way is if I can get the manufacturer to give me the paperwork to say the tag was incorrect". While my water heater was leaking into my garage. So I paid my regular plumber the $1400.00 to replace my 50 gallon water heater. Here's the kicker - I am a REALTOR - I KNOW that there was a way that someone could have verified that the existing water heater was a 50 gallon tank. You did not offer that option - at all. CONGRATULATIONS I will NEVER offer Choice as a home warranty option to my Clients ever again.

1 year ago

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Verified Customer

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Timothy Columbus SR

I'm not a fan of the increased service fee to $100 regardless of the job. I had a commode problem that took the technician 5 minutes, and the service fee was as much as the cost of replacing my water heater. Also, not sure where my $50,00 per month goes, but I still had to shell out $875.00 for my water heater for "UNCOVERED " COST.

1 year ago Edited February 11, 2026

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Verified Customer

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Derrick Pinckney

Choice Home Warranty has been a great home warranty company for me, my family and customers that I referred them to. The price is affordable for outstanding technicians and customer service.

1 year ago Edited October 6, 2025

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Jan Stradley

The past 2 claims I have submitted it was 5+ days before the technician came to fix the problem. This last claim for my dishwasher that was leaking the technician wouldn’t even fix it because it was a leaking valve and he claimed it was an installation error and not covered under warranty so that was a waste of $75. At this point I will be canceling my contract and requesting a prorated refund on my contract. Choice Home Warranty is not as good as they once were several years ago. I am not a satisfied customer and will not be recommending them. I don’t know why it says “Amazing” at the bottom I don’t think their service is “Amazing “!

1 year ago

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Nancy Reese

I was surprised to learn that air conditioner coverage did not include the inside air handler,so when my entire system needed to be replaced I had to pay $1,100 for it plus $1,000 for installation. Additionally, it took 12 days to have the new system installed while the heat indices was over 100 degrees here in south Florida.

1 year ago

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Verified Customer

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Jaqueline Sant amna

I love the dependability of CHW. My fridge died and they couldn’t fix, so they gave a check to get a new one. It’s the best investment a home owner can make.

1 year ago

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Steve

Their customer service and concern for their customers is zero. I had a problem with my hot water heater and a warranty that existed on the part that went bad. The company they sent wanted the $600 for the party up front even though they would be paid by the warranty. I never received a call explaining the issue until I became aggressive about it. Both my wife and I are disabled and greatly in bed if the use of hot water. We ended up going a week with no hot water and only when I personally contacted the company and paid half of the cost of the part could I get it repaired. I called choice on several occasions one to find out what the delay was and two to get done assistance getting the repair done. They did absolutely nothing other than relating the same scripted message over and over and over. I asked for a supervisor on two occasions, was told I'd get a call back, and never did. Customer service and a fast as in concerned, the company, is terrible. In addition, every company that has come to my house, 4 in total, to do a repair, voiced their disdain for this company.

1 year ago

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Arthur

Choice Home Warranty has provided adequate services. However, they are often unable to find a local provider and/or the time for repairs exceeds a reasonable timeframe. I have also experienced denials for repairs that should have been covered. I highly recommend reading the fine print.

1 year ago

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Geraldine

I am a new customer with Choice. I did have an AC claim and it was handled quickly. Very easy to put ina c laim online, etc. Pleased that I changed to hoice.

1 year ago

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Policarpo

I had mixed experiences with the warranty company. While the representatives were nice and professional, there were issues with communication regarding messages sent. A technician replaced my dryer's heating element efficiently, but I faced problems when the electricity went out; they deemed it an act of God, leaving me to cover repairs myself.

1 year ago

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