Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Lydia

It had a good price for peace of mind, They came and ordered the part and took care of it all with ease. Only question is. Did my rate increase? I noticed that it used to be 49.00 and now im being billed more. 68.58

1 month ago

check_circle

Verified Customer

star star star star star

Brenda

A friend of mine recommended CHW so I chose it. I have been pleased with their promptness in handling all of my concerns. They are friendly, reliable, and affordable.

1 month ago

check_circle

Verified Customer

star star star_border star_border star_border

Clifford

If the repair is a simple appliance like washer, dryer or dishwasher, I haven’t had too many issues. I have had issues getting a tech for my AC and garage door opener. Many techs won’t work with a warranty company or don’t want to just do the quick fix. I have had to wait a long time while they try to find a part before replacing the device.

1 month ago

check_circle

Verified Customer

star star star star star

Lila

After friends suggested Chw, several years ago, I signed up for 6 years. The premium was good and I have had good results with companies that Choice sends.

1 month ago

check_circle

Verified Customer

star star star_border star_border star_border

Raff

The first scheduled tech never arrived. Had to message Choice a few times to get a replacement company. The new tech diagnosed the issue quickly; washing machine unit needed replacing. Choice would send eLowes card for replacement amount. Took a month before funds were disburse. If I was banking on those funds to purchase replacement, I would have been without for a full month or longer.

1 month ago

check_circle

Verified Customer

star star star star_border star_border

Tabitha

The local technicians actually doing the work are great! The challenges with scheduling is a real problem. Choice automatically schedules a day and time without consulting the client (me), so regardless of work schedule of family responsibility the schedule is preset. It also takes quite while to get service…..

1 month ago

check_circle

Verified Customer

star star star star star_border

Ron

they sent someone out to look at problem right away great but i think they could have asked a few more questions about the problem and let us know it wasn' t covered under our plan and saved us the $75 service fee

3 months ago

star star star star star

Sandra

My appliance broke down. I filled a claim. Within 1 week the file was settled! I am in awe of how quickly and without hassle Choice Home Warranty took care of me.

3 months ago

star star star star star

laura ward

Choice Home Warranty has been a life saver for our appliances, air conditioner, and hot water heater. We’ve save more in repair costs than I can calculate. Truly our best purchase since we bought our home.

6 months ago

star star star star star_border

John

We are very satisfied with work that was done replacing our air and heating unit. The manager as well as the crew were very cordial. They carried out the job with knowledge and timely also. But I am disappointed in that Choice did not share in the expense of the replacement of a thirty year old appliance that was rusting out.

6 months ago

star star star star_border star_border

Paula

In my latest claim for a leaking washing machine , it took 2 weeks for appointment to assess damage. Waited another week to be notified I would get replacement value go $406.00 in form of gift card. I accepted. Was not told it could take up to 30 days for gift card to be emailed, nor was I told gift card email would be coming from Lowe’s, not from choice. This seems like an unreasonably long wait. It has been my experience that service is slow and claim is denied or a low value is offered. The least they could do is provide the gift card within 5 days.

7 months ago

star star star star star_border

Michael

The first thing I don't like is that they didn't notify me of my monthly payment increase which is 61 and change plus 100 flat rate paid in advance. 2nd my garbage disposal stopped working and they couldn't get a plumber. They said go ahead get your own, we'll pay. Turned out to be reset button, my wife got on floor and reset

7 months ago

star star star star star

joshua Raja

Most of the issues have been resolved, and it’s working well for me most of the time. I’m happy with this home warranty and have recommended CHW to a few friends. I feel it’s worth continuing with CHW.

7 months ago

star star star_border star_border star_border

Melvin Rosado

Started calling on Friday around 11 am. Took5 hrs and 8 calls to report and open a AC claim. I hired another company to troubleshoot my system before the long weekend. After that troubleshooting I paid him $99 and decided not to continue with his services. Called Choice around 5 PM and Got an automatic response with appointment for Monday 3-8 pm… On Monday an AC repairman called and said that I missed his appointment at 2 pm. Really? Wrong! I verified and my appointment WAS at 3-8 pm. Still, he showed up at 3:30 and found my system has a gas leak and needs refrigerant buy could not fix because he need authorization to perform the repairs. So, now he/we are awaiting authorization from Choice to repair or replace the system. I need my AC back functioning! Please, help!

7 months ago

star star star star star

Spaniard

I Placed a request for service due to broken down home appliance and with hours the repairman was at my home. I was extremely impressed with the level of expediency and service!

7 months ago

star star star star star_border

JL Gray

No experience with them, though I have been a customer since 2023. However being denied for the first claim was disappointing. The case manager Patricia was very helpful in her explanation, knowledgeable, did give me a credit on the next calls service fee,

8 months ago

star star star_border star_border star_border

Charles R

Initial diagnosis takes too long, several days or weeks after claim is filed and rarely resolved same day. Convenient online claim method, reasonable service fee amount. Choice is Very poor at replacing appliances when repair is denied, big hassle and always undervalues your appliance. Customer is always out of pocket. For example I'm still waiting on payment for a June claim, they only approved $272 to replace a high end dishwasher. They only give a LOWES gift card instead of cash/check which sucks. I've been a customer since 2015, not sure if I will renew again. In general I prefer home warranties for their convenience of not having to find your own repair contractor for initial diagnosis.

8 months ago Edited September 17, 2025

star star star star star

May Chevez

My shower cartridge was defective and I had Rafael from OSO plumbing come out, he was very knowledgeable and very professional , he did not mind me watching him while he was working too. Thank you.

8 months ago

star star star star star_border

Robert Wieber

The technician you sent was professional, however after that repair my water softener needed repair and you said that it isn't covered. A water softener is a natural appliance in any home that should be covered. Very disappointed. Bob W

8 months ago

star star star star star_border

BRHEE

Was disappointed when a claim was denied to our HVAC motor for the blower. The actually motor arm broke off and caused the motor to fail. They stated since it was due to the arm break and not motor failure it was not due to age.

8 months ago

star star star star star

sara davis

HVAC went out Aug 24, claim filed that day. Technician came on 26th, need parts. Return visit scheduled for 29th. Hopefully, this will get it working again. Very warm here in Florida

8 months ago

check_circle

Verified Customer

star star star star_border star_border

Theyesa

I had mixed experiences with my warranty service. While some repairs were handled well, like fixing my sink, I faced long delays for urgent issues like my hot water tank and toilet. It's frustrating when coverage seems limited, and communication could improve. Overall, I feel uncertain about the service's reliability and response times.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Policarpo

I had mixed experiences with the warranty company. While the representatives were nice and professional, there were issues with communication regarding messages sent. A technician replaced my dryer's heating element efficiently, but I faced problems when the electricity went out; they deemed it an act of God, leaving me to cover repairs myself.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Melissa

I had a mixed experience with the customer service. While the representative was polite and encouraged me to proceed with my questions, I felt that my second inquiry went unanswered. Overall, I appreciate the willingness to assist, but clearer responses would enhance the experience.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Mark Steele Lancaster, CA

I had a hard time providing clear answers during my recent experience. I felt a bit overwhelmed and couldn't assist as much as I wanted. Unfortunately, I had to cut the conversation short due to an unexpected interruption. Overall, it was a challenging interaction, and I apologize for not being more helpful.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Manuel

I had a recent plumbing issue with a ruptured pipe, and the plumber responded quickly and did a great job fixing it. Overall, I was very satisfied with the customer support and the promptness of the service. They provided a good experience during a stressful situation.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Mary

I've had mixed experiences with my AC service. While they respond quickly when something breaks, I've faced issues with warranty coverage for my old unit. They only offer repairs, not replacements, which is frustrating. Despite this, I appreciate their prompt service and the convenience of not having to search for help myself.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Amina

I had a frustrating experience with my claims. I had to fix my garage door myself after their service was unreliable and far away. More recently, I called them for a toilet issue, but they claimed nothing was wrong, leaving me with an unnecessary fee. Their warranty has loopholes that make it hard to get proper service.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Lynn

I had a mixed experience with my dryer service. On one hand, the repair team was prompt and managed to fix my dryer quickly after the timer malfunctioned. However, my initial calls for service were disappointing, as the issue wasn't resolved despite assurances. Overall, I appreciate the quick response but wish the first attempts were more effective.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Anonymously

I had a mixed experience. The first question was addressed adequately, but the second left me hanging as I was abruptly told to leave when my client arrived. It felt rushed and unprofessional. Overall, I would say the interaction could have been smoother and more considerate.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Ethel

My experience with customer service has been frustrating. I faced communication issues and delays when trying to reschedule a missed technician appointment. Additionally, after a technician's visit for my refrigerators, incorrect information was reported, leading to further complications. I also disagree with the warranty policy; it seems pointless to have coverage if repairs aren't made. Overall, I'm quite dissatisfied.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Christopher

I've had mixed experiences with their service. Sometimes I've encountered great technicians, but there have also been instances with less competent ones. Recently, I had to replace my thermostat, but my claim was denied, and I ended up paying out of pocket. Frustrating!

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Anonymously

I had a mixed experience. Initially, I appreciated the quick responses, but my claim for garage door repair was frustrating. The service providers were too far away and unreliable, leading to delays. Most recently, I had a technician check my toilet, but they found no issues, and I ended up paying a fee for the visit. Overall, I expected better service.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Vera

I appreciate how quickly they respond to appointment requests, and I usually receive a call with information shortly after. However, their website often has issues, making it difficult to access services online. My recent experience with a warranty claim was frustrating; they promised repairs but ultimately offered a cash settlement without sending a technician. Overall, customer service is quick, but the website and warranty process need improvement.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tiffany

Ever since I have had this policy they have not agreed to fix anything. I have to pay $75.00 for a vendor to come over and do nothing 😑. I have filled five claims with them and every time they have a reason for not paying to repair it while I send my money on their policy and vendors and get nothing. Then I still have to pay someone to do the repairs. And I am not talking large repairs but small issues like a ceiling fan that rocks or exhaust fans that are not working properly. With the fan the vendor came over and turned it on then said oh it's supposed to be like that. Like I don't know when something is broken 😔 and charges me 75.00 to do so. I think it's better to save your own money for repairs than to pay them for nothing 😑

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Irfan

I am extremely disappointed with the level of service I’ve experienced. First, the scheduling delays are unacceptable—waiting over 10 days just to address a microwave issue is far too long and shows a lack of urgency in customer care. Secondly, I had a highly frustrating experience with my refrigerator ice maker repair. The technician claimed the issue wasn’t covered because the unit was “under warranty.” However, the manufacturer confirmed that the warranty expired over 8 years ago. When I contacted Choice Home Warranty, they still insisted it was the manufacturer’s responsibility and refused to cover the repair. This back-and-forth is unacceptable. As a paying customer, I should not be forced to navigate between the warranty provider, a third-party technician, and the manufacturer just to get a resolution. This shows a serious lack of coordination and accountability. I expected better service and clearer communication from all parties involved. This experience has left me deeply dissatisfied.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

NM

Are you serious? They asked me for MY feedback about CHW? Bad move. This company absolutely is horrible. Took money for 5 years. When I needed them when our HVAC took a dump... CHW couldn't find a company to come out. Why? Because any reputable company knows that CHW is second rate and won't allow them to fix problems right the first time. Instead, they want to nickle and dime a problem hoping you either pay for it yourself or you cancel your policy. One piece of advice. Stay away from these swindlers. They are crooks that try to act like they care until you actually file a claim. I wish I could give them a below zero star score.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Robert Gorelik

The company takes a long time to find a contractor to repair the problem. And it takes even longer to get it evaluated, approved and finally repaired. Thus last claim involved a bad hot water heater - it took 13 days to have it replaced.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

John Cliff and Belinda Owens

I am waiting on a call back. I have been waiting all week for it. I have a hot water heater that was denied to be replaced. I have pictures of it leaking from the bottom. I have been told by 2 professionals that it needs replacing. I have been your customer for over 10 years. I recently renewed for 3.5 more. I would think your folks would service me better right now in this bad time with my hot water heater. You always have and I am not understanding the logic of the denial. I need a phone call asap. Again, I have been editing all week. I have called 3 times this week to check too. No help. Please help me.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Cheryl

They send a repairman out twice and when he doesn’t fix the problem, their answer is pretty much too bad. To get a different repairman is another service call charge of $100 they do not replace appliances and I mean I don’t care how old they are. They will not replace them. They just try and get a part replaced and if that doesn’t fix the problem or makes The appliance worse. Well that’s too bad for you with all the money that I spent on monthly charges for this warranty I could’ve bought new appliances. They are rude and dismissive when you call about a problem if it’s not solved the first time it seems as if their whole goal is to not ever spend money replacing a very old appliance with lots of problems just to continually get you to pay service charges. I wish I had talked to other people with this #Warranty before I spent all the money on it because they had the same problems that I have had with them. Never again . If I could give zero stars I would.

1 year ago

check_circle

Verified Customer

star star star star star

Linda

Fantastic service! Thank you Choice for making it fast and easy to file, schedule and complete my garbage disposal repair. Tech was super professional. Thank you! -Linda

1 year ago

check_circle

Verified Customer

star star star star star_border

Kelvin

I like the service but I’m paying a whole lot a month for the service then I have to pay hundred dollars per service call that is pretty high and I don’t see military discount

1 year ago

check_circle

Verified Customer

star star star star star

Lynda

I have been a Choice Home Warranty customer for many years and have received excellent service. I highly recommend them for your home warranty service.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Alan

It takes too long to get someone to come out for service. I had experienced a problem with my A/C and CHW was unable to find someone to come out. CHW told me to contact someone on my own, pay for it, had me send the receipt and I would be reimbursed. I wasn't. The bill was over $2,000 and months later I get a check for $484. I called to complain and that was all I will get.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Teresa MacInnes

Call for repair on my microwave paid my $75 fee. Two days later realized that the microwave light was still not working. Left three messages two voicemails and several messages to choice. Emailed me back on the 12th and said the technician said it was working so therefore, I had to pay another $75 for them to fix it. They ignored all of my communication with them to come back out and do the job that I paid them for originally. This company may be the cheapest company because they have a hidden agenda.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Laura

Choice has pretty bad customer service and the contractors that they work with are TERRIBLE. You don’t get to select your contractor from any type of list based on reviews, you just get stuck with whoever they pick and whatever time they pick. You have no choice. Many times I have made a claim, a contractor came out and did next to nothing to actually fix the problem, and then the issue came back less than a week later, meaning I would need to pay to have someone sent out again. The contractors they select are either brand new or have terrible reviews online.

1 year ago

check_circle

Verified Customer

star star star star star

Barbara

The service was my first time report/request. I was extremely pleased with the demeanor and professional ism exhibited by both men regarding my washer and my oven.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Blake

DO NOT use Choice Home Warranty! I paid my $500 for the warranty. Made a claim for my garage door as the spring broke. I have a 2 car garage door so it takes 2 springs. The company they sent replaced both springs. CHW only paid for ONE!! So they paid $144 and I paid the $75 service call AND $144 for the other spring. You have to make an appt to make a complaint and if your complaint isn’t handled within 15 minutes then you have to make another 15 minute appt! They told me “the other spring wasn’t broken.” The door repairman said it had just as much wear and tear as the one that broke so he replaced both. CHW, said, sorry, it’s in the fine print. And if I cancel my warranty I get the prorated sum back PLUS I have to repay the $144 they paid the door company! It’s a racket. There may be a reputable home warranty company out there but CHW isn’t one of them!

1 year ago

check_circle

Verified Customer

star star star star star

Deb Montgomery

I am a senior citizen , Choice Home Warranty takes the worry away if anything on there list breaks down. I have had them for six years and very pleased,

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Catherine

I had a leak under my kitchen sink that soaked my floor, and when I called for warranty service, it took a few days to get help. I recently faced another leak in my garage from the dryer. While the service was needed, the wait time was frustrating.

1 year ago

Choice Home Warranty Reviews