Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Verified Customer

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Steve

Although chw is fast to receive your claim, it takes about a week for a tech to come and diagnose the problem. Another week or so to come back and repair the problem. I'm currently waiting for a lowes gift card to satisfy a claim in my refrigerator, which could take upto 30 days.

1 year ago

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Rickey

I switched to Choice Home Warranty but have been disappointed with their service. They've denied my claims multiple times, including a heating issue on Christmas Eve, despite technician confirmation. Their slow response and coverage denials make me reconsider my choice. I'm actively looking for a more reliable warranty company.

1 year ago

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Anonymously

I had a frustrating experience with customer service; they were not very responsive, and I had to wait for days for a callback regarding my washing machine. However, they did eventually answer my questions promptly. I've used the warranty multiple times recently for various appliances, but the wait times for support have been disappointing.

1 year ago

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Anonymously

I've had a generally positive experience with customer service; they respond quickly and effectively. The main contact has been helpful and accessible, but I've faced some issues with repairs. Recently, my fridge broke, and the process to get it fixed was frustratingly slow, leading me to buy a new one instead of using my warranty.

1 year ago

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Verified Customer

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Anonymously

I had a frustrating experience with the scheduling for a plumbing issue. They sent out the wrong people who didn't understand the problem, leading to delays. It's been weeks, and the issue still isn't resolved. Communication and knowledge among the staff need significant improvement.

1 year ago

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Verified Customer

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Ken

Dealing with customer service has been incredibly frustrating. The website is unhelpful, leading to a chat function that provided no solutions. After searching for contact info, I was eventually connected to a case rep, but the overall experience felt like a constant battle against a system designed to decline assistance. The technicians sent were often inadequate, leaving me dissatisfied.

1 year ago

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Verified Customer

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Sanh

I've had a good experience with customer support. They respond quickly to my calls and always promise to find solutions. Recently, I had an issue with my AC, and while they took a bit to send someone out, I appreciated their efforts. Overall, I'm happy with the service!

1 year ago

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Carla

I had a quick response for service, and the technician resolved the issue efficiently. However, my experience has been mixed; while some interactions were satisfactory, others were frustrating due to rude customer service and difficulties in getting the right parts addressed. Overall, there's room for improvement.

1 year ago

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Alex

I had mixed experiences with customer service. Sometimes they are helpful, but other times they are abrupt and unprofessional. I had an issue with my dryer that couldn't be fixed, and while they provided a voucher for a replacement, I still had to pay extra. Overall, the handling of my issues could be much better.

1 year ago

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Verified Customer

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Jacob

I had a great experience with their service. They promptly answered all my questions whenever I reached out. I also had a furnace issue, and they were very helpful in addressing it. Overall, I’m satisfied with the support I received!

1 year ago

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Glenn

I've had mixed experiences with service. They responded quickly when my dryer broke, and it was fixed in a reasonable time. However, I'm still waiting for repairs on my heating system, which has taken much longer than expected. I'm also currently awaiting service for my dishwasher after submitting a claim. Overall, the speed of service varies greatly.

1 year ago

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Verified Customer

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Luann

I had a mixed experience with the service. They were helpful in fixing a no-show issue and promptly repaired my dishwasher and replaced my garbage disposal. However, I faced multiple cancellations for a leaking faucet repair, which was frustrating. Thankfully, Choice Warranty assisted me in getting a plumber on a Saturday after my time off work.

1 year ago

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Verified Customer

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Ray

I had a mixed experience with the warranty service. Submitting a claim online was quick and I received immediate notification. However, getting a repair technician out took significantly longer than expected, and I had to follow up multiple times due to the slow response in my less populated area.

1 year ago

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Verified Customer

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David

I found the service effective overall, especially with the help from our representative. However, there were issues with getting repairs done promptly. While past experiences with warranty repairs for appliances were positive, recent issues with our furnace took longer to resolve than expected. Overall, some improvements are needed in their response time.

1 year ago

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Verified Customer

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Keith

I had a leak in my kitchen faucet that caused significant damage, but the technician who came to check it out was very nice and supportive. While it took some time to get someone to address the issue, once they arrived, everything was taken care of. Overall, I appreciated the assistance, despite the initial delays.

1 year ago

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Verified Customer

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Janet

I've been struggling to get help for my appliances. My refrigerator's ice maker isn't working, and my microwave was deemed fine by a repairman, but now I can't get anyone to assist me further. I've reached out multiple times, but no one answers my calls. Frustrating experience overall!

1 year ago

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Verified Customer

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Anonymously

I had a mixed experience with customer support. While they were good on the phone, I faced significant delays when I needed to use my warranty for my furnace, which left my home very cold for days. I also filed a claim for my washing machine, and it's still not resolved. I'm hopeful for a prompt resolution today.

1 year ago

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Verified Customer

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Anonymously

I had some issues with the home warranty company, like many others do. Recently, I needed help with my refrigerator, and while the technician was helpful, I was frustrated to learn that the company doesn't cover anything that requires bringing up to code, regardless of fault. This policy feels unfair to me.

1 year ago

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Verified Customer

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Trenita

I had mixed experiences with customer service. While some technicians were professional, others were untrustworthy, like the furnace guy who stole copper from my basement. Warranty claims have been frustrating too; delays and unhelpful responses left me paying out of pocket for repairs. Overall, I can't recommend their service based on my experiences.

1 year ago

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Verified Customer

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Katina

I had a great experience with customer service. They were friendly and responsive, arriving faster than expected, which was a relief as a caregiver. They quickly resolved my issues within a day. I also questioned if appliances like the water heater are considered utilities, as it felt more drastic than usual. Overall, very satisfied!

1 year ago

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Verified Customer

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Connell

I had a bit of confusion about my service provider, but when I reached out for help, they quickly confirmed my account and assisted me. I needed to use the service recently, and I was pleased with the support I received. Overall, my experience was positive, and their responsiveness made a difference.

1 year ago

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Verified Customer

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Cera

I had some issues with customer service regarding my warranty claims. While they were helpful at times, I faced a denial for a serious issue I resolved myself. More recently, they approved a claim, but the amount covered was far less than the actual cost of replacement. I'm still negotiating with them for a fair resolution.

1 year ago

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Verified Customer

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Phyllis

I had a frustrating experience with customer service. The reps often struggled with English, leading to incomplete job details and additional costs for follow-up visits. My recent service request was partially addressed, and I’m still negotiating the approval for a needed appliance replacement. Overall, communication issues hindered the process.

1 year ago

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Verified Customer

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Larry

I had a recent issue with my plumbing that was handled promptly and effectively, leaving me satisfied with the service. However, my experience with the air conditioning repair was less favorable. The technician claimed extra work was necessary, but a second opinion revealed it wasn't needed, leading to frustration with the warranty service backing their technician.

1 year ago

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Verified Customer

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Patricia

I was disappointed with the service as they failed to cover important issues I expected them to address. It's been weeks waiting for a part with no updates from the repair person. Additionally, I faced unexpected costs for a recent hot water heater issue, which was far more than I anticipated. Overall, my experience has been frustrating.

1 year ago

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Verified Customer

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Sue

I had a disappointing experience with my dishwasher claim. Initially, I was told it would be replaced, but instead, I received an offer that wouldn't even cover a low-end model. The settlement process felt misleading, and I was unhappy with the final resolution, which included a lengthy wait for a gift card. While other services were satisfactory, this claim left me very unsatisfied.

1 year ago

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Verified Customer

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Anonymously

I've had a disappointing experience with my warranty. Support has been lacking, and my requests for repairs were declined. I ended up paying out of pocket for a garage door lifter and a new water heater, while the reimbursement for my refrigerator was only partial. Overall, the service has not met my expectations, and I've received no follow-up.

1 year ago

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Verified Customer

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Anonymously

I had a plumbing issue in one of my bathrooms. Although it took a bit of time for the team to arrive, I appreciated their courtesy and thoroughness in checking for deeper problems. However, my request for a repair was declined, and I was referred to the manufacturer instead. Overall, I understand they are busy and did their best.

1 year ago

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Verified Customer

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Eric

Washer couldn’t be repaired …..choice offered 340 to buy a new one. Lowest price available (with less features) is 500!!!! I found out later after many conversations with their management that they base their reimbursement figure on THEIR COST NOT WHAT SOMEONE CAN REALY PAY!!!!!!! That sucks. They are really only replacing part of the price of a “similar washer”

1 year ago

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Verified Customer

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Tim Jones

I thought the contractor was great. However, it would seem Choice Home Warranty has many clauses that allows them not to be liable for the services that the insurers believe they are paying for. My situation was electrical and though I’m the second owner I’ve never messed with any of the wiring system. When the electrician came he stated wiring wasn’t correct which could’ve been from when the house was built in early 2000s. Since wiring was wrong Choice Warranty declined service. When I purchased insurance, I thought it was based on me not the previous owner or the builder. Additionally, the electrician stated Choice Warranty wouldn’t authorize work on the same electrical issue that they sent someone out here a year ago to fix in which I was told by the electrician that they didn’t fix it they wired it so it looked like they fixed it and it would go out again.

1 year ago

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Verified Customer

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Janice Butts

I like the fact that I could find a company on my own. But I’m disappointed that CHW couldn’t get someone to fix the heating unit, because I had to pay out of pocket for my own repairs. The unit is old and it will need to be replaced one day because the parts for it, aren’t made anymore.

1 year ago

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Verified Customer

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Rose Cavazos

The process is so complicated. The elements didn’t solve the problem . The technician pull the oven out and check the wires in the back and check the wires in the thing that makes it work and the oven didn’t heat it all.

1 year ago

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Verified Customer

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Pamela Mitchell

I've had different experiences with each company that has come out to do work but overall the experience hasn't been bad. There are times that you have a waiting period that gas been my only issue overall thus far.

1 year ago

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Verified Customer

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Shirley Vermilyea

The service rep was very friendly and professional and was willing to accept any form of payment I wanted to make. The problem was solved in a timely matter. Thank you

1 year ago

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Verified Customer

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Harriet

Choice will contact the vendor and schedule an appointment without consulting the customer. I contacted Choice to enter a claim by leaving a voicemail, and 1. I wasn’t if the message was received; 2. Someone scheduled the appointment without asking my availability; 3. The only notification I received was via email; 4. I notified the vendor based on the contact information on the email to let them know that I was not available; 5. The vendor showed up after informing them that I was not available: and 6. The service cost increased and I wasn’t aware.

1 year ago

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Verified Customer

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Irene Jensen

I was referred by a neighbor. My problem with them is that you have no way of speaking to a live person if you have any questions or problems. So far, I have been happy with the referrals for my claims but my main complaint is that you have no way to speak to a live person.

1 year ago Edited January 15, 2026

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Verified Customer

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Gardener Douglas

Each time we’ve experienced a mishap regarding our home appliances; Choice has always followed through with professional and experienced inspections and repairs

1 year ago Edited January 9, 2026

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Verified Customer

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Debra Martin

The warranty has worked for us many times in the past few years. We appreciate our rep David Spector always working on our behalf to get things done quickly!

1 year ago

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Thuy

Not a good cost/benefit design. It seems like nothing is covered adequately or reasonably. I would rather spend a little more on the front-end (premium) to have a bit more peace of mind. To be fair, the company seems to be improving somewhat, though.

1 year ago

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Verified Customer

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Jaganath/Jhunu Chapagai

It’s good but CHW declined to do my dry wall although it was damaged by water. I was allured to CHW over other home warranties coz it says it does dry walls too.

1 year ago

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Marcelino

The response to the work order was very efficient. The company that came to do the service was fast and professional. But, when Choice warranty decided to replace the appliance I have left with paying more than half out of pocket to replace my appliance. Why to have a warranty company if you have to cover more than half of the replacement appliance out of pocket.

1 year ago

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Verified Customer

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Mike

Appointment was scheduled on time. The repairman shown up the next day and done an excellent job in fixing the problem. Good job to all. Thank you,

1 year ago

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Verified Customer

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John

The first contractor was very sketchy. The second one was awesome. Very helpful. If they would have sent the second one first I would have given a much better rating.

1 year ago

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Verified Customer

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bill

I realize a company has to make money but i do wish the cost was lower. I had a claim denied for my heat duct work that should have been approved but what can i say? Overall not a bad company

1 year ago

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Verified Customer

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Kara

Quick CHW response to request for refrigerator repair. Service professional responded immediately upon dispatch. Appointment scheduled and diagnosis made same day.

1 year ago

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Verified Customer

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Amy

Like they they approved my items to be replaced but hate that we will be without a washer, dryer, and dishwasher for almost 5 weeks. 😞😓😩😤😡

1 year ago

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Verified Customer

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Vivian

When the technician 2 weeks ago came he said the washing machine could not be fixed it needed to be replaced.I saw him take a picture of the model number and serial number. I had to call the claim department daily and send them the model and serial number again. They said they did not get the report, and the technician had to tell them how much it was going to cost to fix the washing machine, they then decided it had to be replace. Now it going to take up to 30 days for me to get a e gift card for Lowes, why so long, I will be without a washing machine for a month and half.

1 year ago

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Verified Customer

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Doris

We had a Problem with our heating system and since C.H.W. customer serv. dept. is based outside of the U.S.A. they were un familiar with of States, Cities and Counties to find an appropriate repair Co. to provide us with service. Language accent was also a big barrier as I had to keep repeating myself as well as asking the C.H.W. Rep. to keep repeating what they were saying . After 5 days we had to call someone ourselves and then pay out of our pocket for the Service call ,Parts and Repairs. we chose C.H.W because we were tired of our old Home Ins Co. and their poor coverage and customer service This was the 1st time we have had to make a claim with C.H.W. I was Very Disappointed! We live in the state of Oregon and out of the 37 Repair Companies we called no one took C.H.W. Temperatures here get to below zero we had to use an alternate heat source from the time we submitted the claim and the time which the repairs were completed which drove our electric bill to twice the amount of a regular bill . I am not not Very Happy at this point with C.H.W. and C.H.W. needs to do a better job if they want our future business, We chose C.H.W. because of the Television and News Paper adds claiming they were better then anyone else on the market and or in the industry . Like I said I am not too happy so far!

1 year ago

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Verified Customer

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Scott

I filed a claim on my Bosch dishwasher. They said it needed to be replaced. I want to Lowe’s as they suggested and the cheapest Bosch was $750 with a $200 install and $50 for parts when I called the choice service center. I was told to go get an insignia Open box item which is nowhere near the quality that I have now. And offered me $245 to replace it, which was a slap in the face. Very displeased with the service and the offer.

1 year ago

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Verified Customer

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Adell

I would have rated a 5 before I filed a claim on November 11 for service to my furnace. The appointment for reviewing and determining the problem was November 26, fifteen days after my claim. I had to follow up to learn than Bonita Way ordered parts that would not be in until December 16. Now on December 17 I haven’t heard if the parts are in and have not been scheduled for service. I’m am very disappointed and concerned since it is winter here in western Pennsylvania and we need service.

1 year ago

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