Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Henry And Monica

Any time I call, I never have any issues, they are always attentive. I placed a claim online for my dishwasher and the whole process resolved it without any sort of issue. They have authorized every single claim.

6 years ago

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Verified Customer

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Elizabeth

I don’t agree with some of their rules, like the thirty day period to get things fixed, I think it should be ninety day, but they got my refrigerator fixed so I don’t think the service is bad and I think they are trustworthy.

6 years ago

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Verified Customer

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David

The salesman presented a very complete and comprehensive coverage for my house with all of the electronics and appliances covered but it seems like they look for reasons to not cover rather than cover and if they do cover it, it takes a great deal of arguing and hassle back and forth to finally get that. My air conditioned compressor went out, it was less than five years old, and the technician they sent out said it was an electrical problem. I had one technician after another come to find if it was covered under the warranty. I had to pay they labor because choice decided they would not cover it. This seems to be a regular thing as it has happened with other customers as well.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Sep. 21st, 2020

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Verified Customer

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Patsy

Really helpful because they call you back pretty quick but I have found that a lot of things go wrong and they say they don’t cover it. It is still pretty positive and a good deal.

6 years ago

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Verified Customer

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Carol

Every time I have a problem, I call and they get someone to make an appointment. The service is good. When I needed something fixed and they found they no longer made the part, the gave the full amount.

6 years ago

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Verified Customer

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Werner

Every single time, they get the job done. My entire dryer shorted and they covered the whole thing. Being a single dad it is important having a washer running. The amount of thing is very reasonable.

6 years ago

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Verified Customer

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Robert And Maureen

We were not happy with the person that was sent out and they took care of it and sent somebody else and covered the cost. They made us happy because they listened to us and took care of our concerns.

6 years ago

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Verified Customer

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Allen

They have met all my expectations and have gone above and beyond which is what I love. I always expect nothing but get the best. They are friendly and helpful. The price is right.

6 years ago

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Verified Customer

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Barney

I have used the warranty several times for air conditioning and electrical problems and for the refrigerator, but with the refrigerator they had to send out a different technician because the first couldn’t find out what was wrong.

6 years ago

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Verified Customer

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Kevin

From a deductible stand point, it is cheaper than American Home Shield. The only issue I’ve had is when my microwave needed to be replaced, they paid for the replacement but not the installation. Also it took three companies to get my AC up and running.

6 years ago

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Verified Customer

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Ray

Good company, I have recommended them to others because it has be overall positive. They tend out technicians to help and they usually solve the problem. Everything is covered for a fair price.

6 years ago

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Verified Customer

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Lisa

Quick to process claims and they have no problems doing follow calls if needed. Service from Choice Home Warranty is excellent. Some companies that they contract with are not good and they should not use them.

6 years ago

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Verified Customer

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Karima

You guys are doing a really good job. I recommend the service to many people because it is really good service. When something breaks, they send the repair person within 24 hours in my experience.

6 years ago

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Verified Customer

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Donald and Barbara

The two times I’ve called them, they were pretty good. When the air conditioning was freezing up, I called and the next day I got a call back and the service tech was here the following day.

6 years ago

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Verified Customer

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Tim

It is very difficult to get them to respond in a timely manner. It seems like it takes them a while to have get a repairman to come out, it takes 2 to 3 days. We have used them numerous times for different appliances and they were able complete the tasks, whether it is a repair or a replace.

6 years ago

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Verified Customer

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Nicole And Mike

I have been really impressed with the company. It is easy and quick. The contract companies actually do the work. I have used it twice for the refrigerator and some electrical issues and both times it was easy and quick.

6 years ago

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Verified Customer

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Kavitha

Most of the time I would rate customer support high but one time it was poor. Representatives are good most of the time and some technicians are good but some are not. I think there should be a list of things they will not cover, it should not be in the very fine prince somewhere in the corner. It should be clear on the website.

6 years ago

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Verified Customer

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Anonymous

Everything is efficient and doesn’t take long. My washer broke and we couldn’t get the door open and the guy came then ordered a part and came back a week later and installed the part.

6 years ago

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Verified Customer

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Matthew

Choice is easy to deal with. It is easy to do everything online. I’ve never has any issues with them. Every tie I’ve called for service, they’ve done the repair. Most of the repair people know what they are doing.

6 years ago

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Verified Customer

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Robert

For the money, so far it has been very good. People are friendly and have tried to help. It is a little hard to find people to come to my house but for the most part, they are responsive.

6 years ago

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Verified Customer

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Siria

Always answer right away and by the next day you get somebody coming out. The last time I used it for a plumbing issue. I left them once but I came back because they are the best company out there.

6 years ago

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Verified Customer

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Phebe

Choice Home Warranty is average. Nothing has been exceptional. I’ve had good contractors and I’ve had bad contractors. I needed my ceiling fan dealt with. First I got an email saying they were having a hard time finding contractors in my area so I started shopping around but then they made the appointment and the person the picked never resolved the original issues.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 17th, 2020

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Verified Customer

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Marcia

Had a problem with my toiled. I called them. They took charge of it immediately. Before the technician stepped through the door, he explained everything. He had good clean habits and fixed my project quickly.

6 years ago

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Verified Customer

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Aaron

I found them on google because I needed a warranty company. They are very responsive and get back to you if you have a questions. Everything has been fine. It is definitely worth it.

6 years ago

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Verified Customer

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Anonymous

It is definitely a huge benefit to homeowners. It is affordable. They do a really good job with their customer service, though sometimes it is a little hard to get information. The did end up replacing my AC for me.

6 years ago

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Verified Customer

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Mohammad

Every time they come to my house I am satisfied. It really works good especially since I am sixty plus so I don’t have to worry. I know if anything happens, they will come and fix it.

6 years ago

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Verified Customer

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James

I like the copay, the price is reasonable. I have used it several times and I’ve always gotten great responses. Customer service is really great. There are certain things they don’t cover.

6 years ago

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Verified Customer

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Raquel

About a week ago, I used the warranty. The guy came out and fixed the problem. The only thing is it is the same problem they fixed before so I feel like I am paying double but it my air conditioning works.

6 years ago

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Verified Customer

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Travis

Our washing machine went out and they had a person our in two days to fix it. Everything was taken care of. I only has to pay the one time service fee. The contractor they sent out was professional and highly reputable.

6 years ago

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Verified Customer

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Shirley

Excellent service. All the people are very polite and professional. They are very good people. I did not appreciate that I had to pay for the visit when it is supposed to be free for the first year. They said it would be free the next time. They were here within 24 hours for that call.

6 years ago

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Verified Customer

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August

Price wise, it is good. Initial visit is much cheaper as is the monthly rate. They are able to get me someone within a couple of days. The people are very polite and clean and willing to explaine certain issues.

6 years ago

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Verified Customer

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Steven & Colleen Euless, TX

Well the customer service was good but your policies leave a lot to be desired. For example repairing my AC System it shows AC Systems covered. When you get down to it only part of the system was covered leaving to pay over half of the charges. I could have paid for the repair with my regular AC guy for just a little more. I am not sure I agree that you have picked reputable contractors based on my experiences so far.

6 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 17th, 2021

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Verified Customer

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Carol

Our air conditioning went out the hottest weekend of the summer. They reached out to the service company, butt closed weekends, so they came promptly on Monday. We suffered from the heat, but they got to us as soon as they could,y,

6 years ago

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Verified Customer

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Margaret Orman Brandon, MS

Because I don't know anything bad about them. My need was minor and it was taken care of quickly and well but I have not had any major need thus far. They certainly are nice to talk with when you call.

6 years ago

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Verified Customer

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Ron Sipnick

Over the last 10-plus years I have been generally happy with your company. I have had a couple of claims denied but it was explained and made sense. But honestly, I am very disappointed with my last claim, this denial was the tipping point, and I'm shopping your competition. I have had several 6-year policies, on multiple properties, since 2015. I've signed up several family members and friends and again we all may be looking for a change. The denial was for the 1109 Dorado Dr. A/C ducting leak, because of "too much" information and certain trigger words that your supervisor keyed in on, it was a flat rejection. The part that really burns me is your company did not even want to discuss the situation or figure out what the claim was for. I've called several times, ominously, and given this claim scenario, I was repeatedly told this situation would be covered. It was more the NO and that's the end of the explanation and the case was closed. To this day I feel I had a legitimate claim. I requested a review, all to no satisfaction. I had to lay out $1650.00 which should have been a covered claim. I even offered to split the amount and tried to work out some sort of compromise. All met with a "mechanical", seemingly practiced response of NO. A little human touch and the willingness to listen to a long-term customer to try to understand the situation, instead of fixating on a couple of poorly chosen words in the contractor's write-up. The "denial" team was not willing to reach out and talk to the contractor nor let him resubmit a corrected version of the work needed to complete the repairs to get a clearer understanding of the job. I would like to have this claim reopened, examined, and reevaluated. According to the several calls I made this should have been a valid covered claim. Thank you for listening to a long-time customer Ron Sipnick

6 years ago Edited October 18, 2024

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Verified Customer

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Caren Castle Hayne, NC

We’ve paid a lot of money for it and I don’t know if it is going to pay off. They do give good service. They return calls and work quickly and efficiently. We had a great guy come out to fix the problem with our air conditioning. It was a big disappointment that our stove range was not covered.

6 years ago

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Verified Customer

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Anel Melissa, TX

So far they’ve been good. It seems to be the best value and they cover about everything I need them to cover. Customer support has been great. They have been prompt both times I needed the warranty.

6 years ago

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Verified Customer

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Anonymous Austin, TX

Customer support does a good job. I have a good experience with a couple of things like the heating system and air conditioning and the water heater. One time the vendor didn’t solve the problem. It can require research to get the problem resolved.

6 years ago

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Verified Customer

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Cathy Cazares Forney, TX

I had more work that needed to be done that was a big mess from the previous owners and CHW would ONLY fix one issue when the entire area needed to be done. Had a major water leak, been their over a year, CHW paid for the plumber but the wood, cabinets, sealing off mold was left for me when it was all connected. Previous homeowners paid $1,000.00 for a home warranty and it was $500. for plumbing and they wouldn't pay the rest. Very disappointed A good company but was told they wouldn't exceed the $1,000.00

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2020

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Verified Customer

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Becki Gassville, AR

I am very happy with them. I recently used the warranty for an electrical problem and there ended up being nothing wrong but I still got charged. Other than that I have been very pleased.

6 years ago

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Verified Customer

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Erin Cordova, TN

They are always courteous and pretty quick to dispatch people. It is not a hassle at all. It works well and is only sixty five dollars for something. I am definitely going to renew next year.

6 years ago

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Verified Customer

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Joanne Brooksville, FL

Any time I call them, they send somebody to fix the problem with 24 hours. I have used it twice, once for the air conditioning and the other for the garbage disposal. They were very professional.

6 years ago

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Verified Customer

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Ed Buford, GA

I chose choice years ago. Every interaction is through the website to put in claims. I get contacted with 24 hours and the service people correct my issues. I am very happy with the service.

6 years ago

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Verified Customer

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Loretta Rowlett, TX

They’re a very good company. I have been satisfied with them and I can’t even remember how many years I have been with them. They are very courteous and the people that come to the home are courteous too.

6 years ago

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Verified Customer

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Rekha Henderson, NV

Customer service is pretty supportive, though sometimes it takes time to get it covered. There have been 3 or 4 times where my faucet was leaking and it was not covered but I talked to a manager and they did it for me. The contractors are really good.

6 years ago

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Verified Customer

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Stephanie Las Vegas, NV

Wasn’t happy with the other company so I looked online and I thought I would give choice a try. They answered all my questions and get service checks out quickly. They are quick and professional.

6 years ago

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Verified Customer

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Parimal Littleton, CO

Quality customer service and timely response. So far so good. The automatic system is great. They keep you updated on the service calls and everything. Both companies I have worked with turned out to be very nice.

6 years ago

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Verified Customer

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Everard Clinton, MD

Choice seems to have knowledgeable technician that fix the problems the first time. I used my warranty last month on my garage door openers and they came out on date earlier than scheduled.

6 years ago

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Verified Customer

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Elyssa Phoenix, AZ

I’ve been happy that they are serving me. They work hard to try to fix the problem. I’ve called them twice and they took care of me. I did have to pay for the compressor to be cleaned but it did over the rest.

6 years ago

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Verified Customer

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Ronald And Melanie Summerville, SC

Money well spent. It is very pleasant to work with them. Their plan is comprehensive. They do what they say they are going to do. They are always responsive and attentive. They do a really good job.

6 years ago

Choice Home Warranty Reviews