Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Reed Raleigh, NC

I had a dishwasher that had to be repaired, it was not repairable so it had to be replaced, but the problem was that they only cover a replacement that was white and not stainless so I had to pay a chunk that was more than what I benefited.

3 years ago

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Carla Westervelt Columbus, KS

I have called them two times one for my refrigerator and once for my AC.Both times came right away and fixed the problem with just me paying the service call.

3 years ago

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CEDRIC BEAVERS St Louis, MO

This is one the best home warrantee out there and if you needed anything repaired or replace, they will have your back on any appliance issue you need

3 years ago Edited January 10, 2024

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Euffie Hernandez Phoenix, AZ

The few times I have had to use this service.The company was quick to assign me a company to complete the project. The 3rd party companies have been excellent

3 years ago

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Susan Jean Wilmington, DE

100% happy with making this purchase, peace of mind is everything. I am especially happy with how quickly appointments are scheduled and how easy it is to change the appt.

3 years ago Edited January 10, 2024

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Jneese Jones Houston, TX

I have used my warranty twice.They sent someone to assess the problem right away but it took 2 weeks to get someone to fix the problem.The second time I used them without incident. Prompt repairs were made.

3 years ago

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Teresa Dorminey Wetumpka, AL

Once they handled a claim on my washer and repaired it. When I had the same problem again, they opted to replace it and offered a gift card at Lowe's for about half of the cost of Lowe's cheapest model. I called them about insufficient Amy offered. They said would assign a claims agent to handle further action, rec'd 1 email from her with contact info. I spent the next 3 months calling and leaving voice-mails and sending emails. But she was never in, did not return VMs or emails

3 years ago

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Meredith Patstone York, ME

Had to wait over a month to get someone to come out and fix my dryer, then four days later it went again had to wait another month finally got it fixed The company that fixed it was niceI wasn't to happy with having to wait. I've read other peoples comments and they say how wonderful you are Oh! they came right out and fixed the problem, but not in my case they didn't. I had to keep calling or emailing d

3 years ago

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Stephen Clark Frisco, TX

Some company policies don't make sense. My AC went out in the summer, and it took 3 weeks to get a part to fix it. In the meantime, they wouldn't work with me on expediting it or finding a different service provider who might have it in stock. Then, had a pluming leak and flooding in the house, and their policy is not to make any sort of emergency call for a plumber. The policy is the policy, didn't matter that I needed someone fast to stop the flooding.

3 years ago

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DeeDee Koski Phoenix, AZ

From the onset Choice never fully explained anything to me. I had to google the the business to get a customer service phone number. So when my garbage disposal stop working, I called a got a referral to a plumber to come check it out. He said it was definitely broken and I'd need to replace it. I asked if it would be replaced with the same kind, 3/4HP and not standard builders. He said that would be an upgrade and would have to get an ok from Choice. So they did and he put in the new one. I wasn't able to use it right away as I had surgery and was in the hospital for 5 days. So it was about 2 weeks before it was used. I called the plumber again and told him I was unhappy with the disposal he put in because it wouldn't drain. The owner told me they put in a Bardger 1/2 hp. Which was written on the invoice. This was a bate-n- switch. Then the guy that installed it called me and lied to me, telling me they no longer make the model I had for safety reasons. So I got on the internet a searched for what I used to have. Guess what? They still make it! Lots of them! I then called your company and was told they wouldn't do anything, so I asked for a manager, same deal, no deal; I get what I got. The end. Very rude and couldn't care less. This is the second survey I've done for this company. That are dishonest and and ask for a total refund of $1200. They only return less than $1000.00. I am very disappointed in this situation. I will not be referring Choice Home Warranty to anyone.

3 years ago

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Verified Customer

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Jerry Hutchins Houston, TX

I have had a recent claim that was denied based upon erroneous understanding of the damaged part, an A/C condenser coil. We have a Trane unit. CHW's inspector came out and recommended replacing the coil. They denied coverage based upon a "corrosion" exclusion. It is impossible to apply that exclusion because the coil is made from 100% aluminum for the purpose of it not being able to corrode. The report from CHW's inspector clearly states the failure is NOT due to corrosion. When I explained this to the "case manger", he would not even attempt to see it the way it really is and just kept saying he had to go by the policy. They are badly denying our claim and I can't help but believe it is just a "rubber stamp" denial, regardless of what the facts are.

3 years ago

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Verified Customer

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Jill Jordan Magnolia, TX

Their call center is manned by idiots who haven't a clue what in the heck they are doing. It took me dozens. They tried to reimburse me $1050 for an entire a/c system which was under their warranty. They cost of the replacement was $8050. After numerous calls, my story made it to the management side of things and they agreed to pay me another $3950 because, unbeknownst to me, we have a $5000. When after 2 weeks had past and still no additional check, I called them and, "I'm sorry....I don't know what happened.....sometimes these things just get hung up in the system. I've pushed it through but it could another three weeks.

3 years ago

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Mohammad Kashkooly Richardson, TX

My first experience with Choice warranty was a nightmare. I took them 3 month to do a simple washer repair. They made my life so miserable that I would not wish that experience for anyone. They charged me more than a new washer. I was much better off just replacing my washer. I contacted anyone that I could possibly contact but to no avail. I escalated my claim to the sales person Adam D he hang up on me, I escalated to the claim manager she was very rude and did not care at all. I have all the records which I can provide to anyone from Choice. This is not a bogus claim it is a real life experience. Please please people do not I repeat do not sign up with this company, they make your life miserable.

3 years ago

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Verified Customer

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Kathleen long Winter Springs, FL

The company is friendly and extremely dependable. I would recommend them to everyone. I've already recommended them to my sister. She is now part of the choice family

3 years ago

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Joseph Glenn Parker Ormond Beach, FL

Microwave quit working and took over 3 weeks to finalize claim ticket. Choice only wanted to give me $191 for a exact replacement that costs $349. Then after disputing they agreed on $249. I had already paid the tech that came out $85 to check it out. It was repairable but Choice did not want to pay for a repair. Now I am also stuck with the bill for reinstallation into the wall. The reimbursement is going to be in the form of a gift card to Lowes but may take up to 30 days to receive it. Thus I will be out of pocket approximately $235 for replacement and installation. If I wait for the card to come I will only be able to buy at Lowes. I cant wait 30 days more for the card so I will also be out of pocket another $249 until the card comes. Then I can only use it at Lowes.

3 years ago Edited January 10, 2024

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john tracy fowler Wake Forest, NC

You were a 5 until I had to work with multiple case managers on 1 claim. I have been given the run around for 3 weeks on 1 documents. This experience has ruined a 5 star score. These mangers do not call you back. They can't make a decison. They have been awful.

3 years ago

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Thomas

I used it and they told me I had to pay $400 for the A coil because they said what needed to be repaired was not part of the AC system. I asked four different people if it was part of the air conditioning system and they all told me it was. I am refusing to pay since I already paid an annua premium for the warranty and I just don't think its fair to me as the consumer.

3 years ago

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Verified Customer

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Aisha N Washington Winston Salem, NC

I'm always able to speak to a live person who understands my needs. I recently called to schedule a repair on my garage and was highly satisified with the service provided.

3 years ago

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Sarah Webb Sugar Land, TX

CHW were great and on the ball, but now it takes them a while to find a tech to come and do the work, since the pandemic. We waited almost two weeks before someone came and fixed a pool problem.

3 years ago

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Daniel Mccusker Philadelphia, PA

I had two air conditioners that over 10 years old and were located on the Jersey shore in the salt air. They had to be replaced by your workers denied both one was my fault for the 10 year old A/C in the salt. The other had two units but I didn't report the other unit (didn't know I had to) and worker said the small unit 1.5 tons was covered but not the 3 ton unit that had to be replaced.so it cost me over $6000. When I appealed decisions I got know all the appeal perso did was read the first report. When I tried to cancel all 3 houses I was told that I would get not funds back.

3 years ago

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Stephen Traynham Riverview, FL

I have had an AC technician come out four different times for the same issue. Nothing they have fixed so far has been covered by the warranty, so all paid out of pocket. Today will be the fifth time the tech is coming out in less than a month.

3 years ago

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Waverly Orlando, FL

Response time should be more timely . And when the provider calls and receive the information regarding the appliance they should walk with the product to avoid the second visit and further delaying the repair. This is usually a big inconvenience.

3 years ago

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Zack Centreville, VA

I have nine separate policies for rental property I own and spend $450 per month on CHW premiums. I originally signed up for the service the help with the convenience and ease of getting things repaired or replaced. The amount of hours I have to spend arguing with CHW's terrible staff on the phone absolutely removes the convenience factor. In addition, 50% of the time I file a claim, they don't have a technician available in my area and give me the option to hire my own. Every time I hire my own, they put me and my technicians through the absolute ringer trying to get approval for those specific claims. They drug out a claim on a furnace for more than a week and a hot water heater for 4 weeks. The majority of those specific claims are ultimately denied while a lot of my time, and the time of my technicians are wasted. Imagine not having heat for a week in the winter or no hot water for nearly a month? CHW doesn't care. The goal of their staff is not to provide a service which you the client pays for but rather to absolutely maximize profits on the front end. It's truly is if they have no long-term business goals because they are losing me as a high paying customer. If I would have simply placed $450 a month in my business savings account, I could have more than paid for all of the repairs and replacements I originally needed CHW for but with far less hassle and stress.

3 years ago Edited January 10, 2024

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Mansour & Rosemary Rio Rico, AZ

We were very pleased with the technician that was sent from the facility in green Valley doors. He knew exactly what he was doing wen he repaired our garage door.

3 years ago

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Valery Spring, TX

As soon as I report something I get an appointment to solve my issue.I've only had one experience of many with a poor technician. The rest of the experiences were perfect.

3 years ago

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Verified Customer

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Paul Smith Harker Heights, TX

Joining the Choice Home Warranty team was easy and efficient. I've only had to call in one request so far and it was quick. Had a technician out the next day!

3 years ago

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Tracia Washington Houston, TX

My toilet has been overflowing for sometime and they replaced it with a brand new toilet. The representative was very nice and help me to get my toilet replaced.

3 years ago

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Ana E Gilberts, IL

They sent an electrician and the electrical company insisted that we have to pay full amount of their service. They said that Choice Home will not pay the remaining balance because we opened the switch that they supposed to repair. Choice Home should review this experienced we had because it's not good at all. Very disappointed of having a back and forth conversation with the electrician they sent. We are your valued customers and I hope we feel valued.

3 years ago

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Christina Ezzo Las Vegas, NV

I had a claim denied so I did not call when my a/c went out. Warranty was almost $700 then had to pay an extra $300 for hot water tank. Had to pay $400 to get a/c fixed. I am a realtor, always gave away a home warranty. I will not be doing that any more.

3 years ago

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Diane Jasper, TX

I'm not really happy with them. What I paid for my home warranty I think I could have had faster and better service. I needed my washer serviced for a drain that was clogged up and they sent a handy man out. He poured some stuff that he shouldn't have down the drain and couldn't fix it. They told me I could find my own company and they would reimburse me. When I did I had to wait 6 months for the reimbursement check for the service and they didn't cover the whole thing. They can't seem to find people to come out and service.

3 years ago

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Anonymous Grand Rapids, MI

They never seem to live up to what they advertise in their coverage. I'm supposed to have replacement cost coverage but every time that comes up all they want to do was reimburse for some lower amount which won't cover the replacement. I always seem to get into arguments with them about trying to settle whatever I'm calling from about. They never want to cover what's supposed to be covered.

3 years ago

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Anonymous Evanston, IL

In the beginning it was very difficult to get anybody on the phone, I couldn't get somebody to come out when we needed them, but over the years it's gotten better. The last couple of times I've used them it's been fine, but we had problems still.

3 years ago

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Venkat. Cumming, GA

When I had an issue they sent someone really quickly. Sometimes the agents are not always knowledgeable, however if I submit something to the website they seem to have better engagement.

3 years ago

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Lena Alpharetta, GA

I do semi annual maintenance on my AC and I provided all the paperwork, but my claim was still denied based on that the unit was not maintained. Same kind of experience with the water heater. So I would not recommend this company.

3 years ago

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Mary Monroe, NC

They've always been very helpful when I've called about internet issues. They sent a small company out when I had an air conditioning issue and they let me know what was wrong and then fixed it.

3 years ago

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Debra Fort Myers, FL

The guy that came out to help was very, very polite, very friendly. He was just very professional and I was very pleased with him. He came out within two days of my claim.

3 years ago

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Donna And Carl Biloxi, MS

They answered me in a timely manner with the appointment and coming out of the house to fix the problem. Only twice they didn't cover what I thought should cover.

3 years ago

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Frank & Raymond Jeannette, PA

I was pretty happy. I called up about my latest problem and haven't heard back and it been three days. Every other time I have used them they seem to be able to answer and get things fixed within a week.

3 years ago

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Johnny Waco, TX

We had a guy came out two or three times and never could fix the issue with our refrigerator,so that the the the main problem. When you need something done right away they won't have a repairman out for a week.

3 years ago

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Sidney Clermont, FL

They respond quickly. The air conditioning wasn't working and he came out and replaced a part. We were without air conditioning for only one night and he came next day.

3 years ago

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Tom

For my garage door repair, the repairman adobes that both springs were installed 2008 and one was snapped the other was ready to go. He advised that Choice would only authorize one spring, and I would need to pay $198 for the other. I was not happy that Choice was not willing to take care of the appropriate repair to take care of the problem. Previous claim was denied for a pool pump that stopped working. Makes me wonder why I’m paying for insurance.

3 years ago Edited June 12, 2024

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Donna Deltona, FL

I've used it three times when my refrigerator was leaking water, and that was repaired. Then my dryer also stopped, and that was repaired. I can't remember the third.

3 years ago

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Lottie Thibodaux, LA

I researched companies and I am so happy I chose Choice Home. I Made two claims and and there were no issues. Kind people to work with and great company ethics.

3 years ago

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Roslyn Berlin, NJ

No problems getting a hold of them on email or phone early in the day. Found a company that would take my order and they were superb ANR air conditioning company

3 years ago

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john garrison

MJ Appliance Repair were very respectful and knowledgeable fixed washer and dryer fast clean and efficient

3 years ago Edited January 10, 2024

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Linda A Russell Republic, MO

I was told by customer service that there was only a10 day waiting period when I transferred to my new home! Nope, 30 so I suppose I get an extra month added to the end of the policy, right?

3 years ago

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C Jircik Cedar Lane, TX

1st claim did not realize that you did not replace with a equal value, only tub size (washing Machine). 2nd claim, more to do with choice of vendors, have been with a double oven because the vendor keeps canceling repair date. Have the parts for almost a month

3 years ago

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Gayle Simon Elkton, MD

I often find that Choice advertisements are full of promises that are not in the customer's contract. New customers are promised that any thing covered will be replaced but this is not the case!! For instance, they will not replace items if they feel it's too expensive. However when called as a new

3 years ago

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JEMI ANKLESARIA Fort Myers, FL

I like the Insurance company to do what they promise to do. I expacted Choice home warranty to replace my Non-working appliance and not pay me off a little amount that is not even close to it's price and tell me to go and buy another appliance with that small amount.

3 years ago

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Tom Boyer Dayton, OH

(1) Do not appreciate long standing customers. (2) Does not recgonize repair of something that is not working 100% could save major repair in near future. (3) Attempts to schedule repair when they have no right to do so which causes confusion to customer. %

3 years ago

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