Choice Home Warranty Reviews
9.3
Overall Score
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joe martins Plano, TX
My overall experience with Greg/Choice Home Warranty, was very pleasant and informative. There was no high pressure to make a purchase. After understanding the program I was excited to become a Choice Home Warranty customer. As a veteran I was offered additional discounts which I am overjoyed with receiving. I look forward to having a pleasant experience using Choice Home Warranty services if the need arises. Thank you for your assistance in becoming a Choice Home Warranty customer.
1 year ago
Review Source
CSpickerman Atlanta, GA
I was in the midst of major repairs/renovations from a plumbing problem when my hot water heater began to leak in several areas.
Within several days, the damage was assessed and I had a new water heater installed - no charge to me.
The technicians were professional, efficient and performed their jobs extremely well.
I am so well pleased with the quality of work and satisfied that I am covered by a home warranty
1 year ago
Review Source
Bennie
My A/C went out in May. Choice assigned an local area contractor within 49 hours. They even apologized that it took that long. I had the A/C repair approved and repaired within a couple of days. I am impressed with the sense of urgency they demonstrated. It left me with the feeling that they really understood my predicament and the inconvenience of not having cool air during hot weather days.
1 year ago Edited January 10, 2024
Review Source
Dave Paquet IA
Had a thermostat issue.
AJ, the H.V.A.C technician was very responsive and worked with me on getting a new thermostat.
I was in the HVAC industry for 22 years.
I knew what specialized thermostat I needed and worked with AJ to facilitate getting it.
AJ installed the thermostat in a timely fashion.
He communicated well and arrived when he said he would.
He was respectful and left me his cell number if I had any additional questions or needs.
1 year ago
Review Source
Frank Morelli East Brunswick, NJ
I have found Choice to be OK. I have put claims in 4 or 5 times over the years and 2 or 3 times the work was either fully or partially covered. (READ the small print). Look, I understand they need to make $. I understand that and I am fine with the small print restrictions. The MAJOR reasons I will continue to use them are: #1. They are fairly responsive and #2. MOST IMPORTANT TO ME - They send qualified technicians. For me, just getting a qualified person to show up is worth the cost of the coverage even if I have to pay out of pocket for some or all of the repair. The one thing I do not like...after the service techs do their assessment, some of them will NOT wait for the approval. They want to reschedule.
1 year ago
Verified Customer
Review Source
Leezonie Sugar Land, TX
Setting up appts is most efficient. The techs come in do what is needed to resolve the issue. Then, a couple of months later the same problem starts all over again. I'm becoming rather hesitant to call because the initial fees add up and the issue isn't resolved. So far, I've paid over $5k to have problems taken care of. The toilet that was leaking last your that the tech 'repaired' is leaking in the same area again. there's still a pipe leak somewhere in the wall that keeps the carpet in my closet damp. I have to keep a dehumidifier running in the closet to absorb the dampness in the carpet. When I called CHW and reported this issue, the tech replaced the shower head as opposed to listening to me, and checking for the real problem. Small issues are resolved, then come right back. The a/c unit end up costing me $3,500, out of pocket fees, The water tank cost me $2,290. The washing machine cost me $455, after CHW's reimbursement. I am still having the issue with the light in the kitchen because the tech did what he thought was wrong and again did not listen to me. The ballast component is faulty and was not repaired by the tech as I told him.
As far as your rates are concerned, they pretty much on par with ever one else. And, as far as recommending my friend or family, the tell me to find another HWS. I've had three years to observe, and rate you.
1 year ago
Verified Customer
Review Source
Anne Lookadoo West Columbia, SC
I recently had to have my dishwasher worked on. The process was painless. Choice contacted the repair company and they reached out immediately. A part had to be ordered and the repair company kept me updated and quickly came back out to install the part as soon as it came in. I have had Choice for 7 years now and won’t even check out flyers that the competition sends. Having this warranty gives me such peace of mind.
1 year ago
Review Source
AD4C Hector Port Saint Lucie, FL
After having previous home warranty companies with non succesful events I can tell Choice has the best and fastest service available,
I have had so far three claims and the response time has been minimun, the technician who has come home to solve all my issues has been very professional which mean Choce choose good companies to perform the jon required.
I am another satisfied customer who will keep using this company.
1 year ago
Verified Customer
Review Source
Stan & Martha Shelver
Hello Choice Home Warranty,
As a follow-up to our plumbing repairs, to save the company money, we repaired the interior sheetrock / drywall ourselves. When we found out that the drywall company was only going to tape the sheetrock cutout that the plumbers made, we made a choice not to have a second company come to our house.
Thank you, anyway for having the drywall company call us.
1 year ago
Review Source
olu sola Chicago, IL
Terrible information and wrong interpretation of the contract from the customer service representatives and their supervisor, "Donniel." Always trying to milk customers into paying additional service fee, even when the initial issue hasn't been fixed, within 24hrs and refusing to provide an address/contact information for customers to lodge complaints.
Perhaps, training is needed in that department and, or referral to your legal department before these representatives gives out incorrect information to customers.
However, the technician and work performed were excellent.
1 year ago
Verified Customer
Review Source
Julie Hare Aurora, IL
Although (thankfully)we only have had to file one claim.I was rather skeptical as to how it would work.To my VERY pleasant surprise,it was so fast and easy.Super fast response time.Reputable company came to address the issue and fixed the gas dryer in no time!Also he was such a great repair man he advised a cleaning of the drum motor too.Did the whole thing.I am extremely pleased with choice warranty and would recommend them to everyone!
1 year ago
Verified Customer
Review Source
Goldie Barques Ocala, FL
Called regarding our washer and customer service had someone out very next day.
A couple weeks later the refrigerator and they sent someone out same day.
I would highly recommend Choice Home Warranty. Have dealt with other home warranty companies that did not deliver as per contract hence the reason we fired them and went with Choice Home Warranty after researching and reading what George Foreman said about them. It's true, you get what you pay for! These guys are awesome!!
1 year ago
Review Source
Lori DeBenedetto Fresno, CA
I was pleased with the young man I spoke with. His name is Daniel. I asked him a lot of questions. His answers were precise, and he didn't sound like he was reading a script. Poliet and very respectful. I asked him some tough questions, no hesitations. I only hope your company lives up to his recommendation. I have had bad experiences with American Home Shield. Once burned twice shy as they say. Look forward to a problem free year of repairs!
1 year ago
Review Source
Dique Cannon Woodstock, GA
TJ came when per the schedule. He was professional, he was in a truck with the logo on it, he had a name tag and a uniform on. (The last guy in 2020 was nondescript all the way), he was courteous and knowledgeable. He had to come back the next day because he didn't have the part on his truck. He did and he repaired the issue with our furnace. We now have heat in the house again.... we thank you Choice Home Warranty and we thank Southern Aircare LLC
1 year ago
Verified Customer
Review Source
Mike Carpenter Lancaster, OH
I liked that CHW paid for replacement of my broken garbage disposal, as promised. I paid the service fee and everything else was covered without me having to mail in papers , etc. The company they sent was very good. My only complaint is that it took over 40 hours for CHW to contact a plumber. I contacted CHW about the issue on the morning of 3/23/23. (Thurs) I received an email from CHW very late Friday night that they had scheduled a plumber for the following Tues. Had they contacted a plumber sooner, I may not have had to wait so long. I live close to Columbus, OH so there is not a shortage of plumbers.
1 year ago
Verified Customer
Review Source
Michael Fort Worth, TX
I have to give a "4" star rating due to my recent experience (04-11). Claim processed on line, appointment scheduled for 4-8, no call/no show. Called in on 04-08 rescheduled by repair company for 4-11 Winston Doors.
Representative- Kenneth showed up said motor had burned out, needed to be replaced, that he would contact Choice to explain, and collected the $65.00 via CC, would not accept any personal checks. He told us he would replace the "Lift Master" for $700.00 and rollers for $100.00. He made us think this was okayed by Choice.
He also said he would have to order part and scheduled for 4-18.
I received a text and call to schedule installation on 4-14 which really surprised us, but agreed on date and time.
Kenneth, installed garage opener and rollers then my husband paid him via CC.
Approximately, an hour later my son came over to look over the installation, he questioned the make of opener since we were told it was to be a "Lift Master".
The opener was not that make because Kenneth did leave the box of the garage opener along with the old garage opener.
He contacted "Lift Master" was told with the unit installed it was not the same product/ nor the same quality. They also stated we had been overcharged by $400 for the unit that was to be replaced. Also, said the "t" bar should had been replaced with the HP that had been replaced.
We attempted to contact Winston Doors, no answer, text no response. I contacted your customer service dept, immediately as well. Your representative attempted to contact Winston Doors could not get an answer or leave message as well.
Your rep said we should receive a call in 24 to 48 hours due to our complaint, to present date 04-18 @ 12 am no call from anyone at CHOICE . Your company are responsible for sending this company over to service our issue, your company is responsible for any work done to repair / replace.
This company took advantage of us, we are senior's we took the repairman at his word, since you sent him over. This is why we choose a company like yours, to help us seek out honest repair companies.
We are out over $900 which is the opener/$65.00 your service fee
All previous claims we had have, we have had no issues with payment or service.
We pay your firm on a yearly basis, this is how much we have trust in your company
1 year ago
Verified Customer
Review Source
Marlisa Winter Haven, FL
My overall first experience went very smoothly and we were very pleased with the prompt response and repair of our washing machine. However we have run into an issue with Sears who did the repair. At the time of the first service call, we paid the $75. Fee and received a receipt. We continue to be billed for the $75 and have sent a copy of the receipt. There is no way to reach the billing company other than by E-mail and they do not respond
1 year ago
Review Source
Florida Man Palm Harbor, FL
The contractors to fix the plumbing are great. We thought we had it fixed, but unfortunately, there was more to the problem. I called in a "recall ticket" to CHW. The agent on the phone did an excellent job getting the information and sending it out to the contractors who will come and finish the job now that the FULL problem has been realized. This is my first experience with Choice. I had another company for years -- probably the biggest one. I had to drop them because their service went downhill and they were unresponsive to an issue that wasn't fixed, yet still took my money.
1 year ago
Steve Boisvert Henderson, NV
Company technician that CHW sent to fix my dryer was excellent and completely knowledgeable about my dryer! He was fast and knew exactly how to fix my dryer. Very professional and fast! I will recommend Choice Home Warranty always because they were also fast in response to my dryer problem and dispatched a repair company quickly as well as keeping me informed on their selection! Outstanding professional communications!
1 year ago Edited January 10, 2024
Review Source
Chuck Haldeman Durand, WI
My conversation with Phil was straightforward and to the point. He answered all the questions that I had succinctly.
I did not receive the run around as to whether I was a realtor or just a homeowner selling my property.
He'll let me know what the cost of the product was and what it covered and how to transfer the policy to the new owners.
So far it's the best customer service I've received in the home warranty business.
Chuck Haldeman
1 year ago
Brenda Jones Oak Hill, WV
I filed my claim on April 14th , 2023 and the same day, a repairman was at my house.. He was very courteous and knowledgeable about my problem.. My claim was settled by the next day.. I couldn't be happier with Choice Home Warranty. They have wonderful people to talk to when you have a claim.. They are so helpful and it is taken care of right away..I will gladly refer my family and friends to them for all their warranty needs..
1 year ago
Karon King Kankakee, IL
The tactician was awesome. He fixed two of the 3 items the dryer the refrigerator, but the washing machine had to be denied , I am waiting for the approval of my appeal. , He was very polite. Thorough did a good job, but I was disappointed with the decision to not replace my washing machine and that had nothing to do with the technician. Once again, he was the best. I’m looking forward to having him service my appliances again.
1 year ago
issac dow Fort Worth, TX
I think that Choice does a pretty good job with its customers. I do feel that they should make sure that the contractors they use are honest and not trying to get over on people. I've had a situation with the AC technician a few years ago that tried to scam me. I also had a situation with another AC technician last year that replaced my fan to my outside unit, but he only replaced the motor and then he put my older fan onto the new motor which caused a problem later where I had to replace the unit again because the old fan broke. I did nor report this to Choice because I felt that I would have to pay another service fee for the same issue. I am having a hard time trusting any of Choice AC contractors.
1 year ago
Review Source
Ravi Nadiminti Irvington, NJ
Pros: By far the most economical and cost effective home warranty plan. Signed up with 2 more home owners for 5 years and got an additional year of coverage as bonus. But what you pay is what you get. Choice Home Warranty will only repair or offer to buy out the appliance for a fraction of the cost to buy a new replacement. So if your appliances and systems have repairable problems and don't need replacement, you save a ton compared to AHS and other home warranties. Savings that you can use to buy a new replacement and still come out slightly ahead.
Submit claims on the website and the service ticket is dispatched to the repair companies.
The repair companies have generally been good but there were certainly some bad ones that just came to collect the service call fee and not do anything. Reported the bad ones to Choice Home Warranty and they assigned another repair company without having to pay the service call fee again.
The new plan which starts next year got rid of the frustrating exclusions that they had.
Cons: The old plan that I am currently on has exclusions which can make the warranty useless such when HVAC system stopped cooling. Choice Home Warranty refused to cover the repairs and replacement stating it is probably caused by corrosion or leak. 0 coverage.
Choice Home Warranty does not let customers call the repair companies directly. The service ticket has to come be dispatched through Choice Home Warranty website.
Repairs are done when a repair company is available. There is no priority, no emergency. For instance the water heater stopped working in peak winter. Going through Choice Home Warranty, it took a week for a repair company to schedule a visit. Meanwhile a local plumber repaired the problem within 24 hours.
1 year ago
Review Source
Zana Byers
Was very happy with Choice, our icemaker went out on a Sunda.y.
I went on line and filed a claim. Monday I received a email stating that it had been turned over to RipRock Appliance Company. RipRock was here within a day. The repair person was great he even noticed our seal on the refrigerator was bad so he got them to approve the replacement. We have a new icemaker and our fridge is fixed too. Thank you ChoicevHome Warranty.
1 year ago Edited September 26, 2024
Review Source
Susan Vafiadis
The technician that came in was very friendly and handled the situation very well. He came on Tuesday, evaluated the dishwasher and realized we needed a new part. He found the part was in-stock and came back the next day and resolved the issue. The only reason I did not give 5 stars is simply because I submitted the claim on Saturday, and the appointment could not be scheduled until Tuesday. I did receive an email from Choice Home Warranty apologizing for the delay, which was great. Communication is key! It wasn't the end of the world, but it was more than 24 hours from the time I input the ticket.
1 year ago
Verified Customer
Review Source
Donna Lucas Marriottsville, MD
What I liked about this warrantee is that they were so quick to address and rectify my problem. My heat pump died. They had to replace that and the heating system inside to match the new heat pump. A new unit was ordered and available a week later. The installer arranged to come at my convenience days later. They did a good job. I am pleased with the new system, also.
1 year ago
Verified Customer
Review Source
MVP Bend, OR
At first, I was a bit hesitant to choose Choice Home Warranty due to the bad reviews I found on the web. My previous provider raised their price two years ago so I thought I'll give CHW a try. My first year (last year) with CHW was actually quite unpleasant. The first time I requested service, it took over 3 months to even get a service properly scheduled and get my refrigerator repaired, that was after I asked them that I'm cancelling my contract. I spoke to a supervisor who offered me a better deal to give them another chance and for me to remain with them. I believe in second chances, so I did. This year, I had a water leak and needed an urgent repair. When CHW cannot find a contractor to service my order right away, I was given the Claim Reimbursement Option and look for a contractor on my own. My water leaked got fixed the same day, submitted my claim and I got the reimbursement check within 30 days. I would say their process has greatly improved. What needs improvement thought is their phone representatives' courteousness and better customer service. I'm giving CHW 4-star rating for now.
1 year ago
Review Source
Ian Prosser Madisonville, LA
The short phone call to set the whole process in action was all it took. Followed by a technician visit to confirm the problem and get approval from CHW the next day. The technicians arrived early the following day, and installed the new parts and our furnace was up running.
The technicians were always early and very polite and explained what was needed and showed us photos of the repaired equipment.
We were very satisfied!!
1 year ago
Verified Customer
Review Source
Tesa Coleman-Gibson Parkville, MD
I loved the quick service and the professionalism of your staff member. He was able to fix our refrigerator while others failed at this task. What I do not like it the flood of solicitation emails this company sends out. Why are you soliciting me when I am already a paying customer? Why so many even if I was not a paying customer? It is annoyng and would be a turnoff to me if I was seeking home warranty services. I found you online on my own. Because of this, I would hesitate to recommend you to others. I am sure others would have no problem doing the same. Even with this review, you are asking me if I am a paying customer!!!! This is an insult since you collect money from me for your services. REMOVE YOUR CLIENTS FROM THE EMAIL LISTS!!!! Do your research like the consumers theirs.
1 year ago
Tawanna Davis Milwaukee, WI
Can't remember thale young man name but awesome. He answered all our questions and compare with our old home warranty people. When my husband said sold. I knew we struck it rich . We are well please of becoming a part of Choice at the same time I was looking into it so was my husband. They was calling him when I was on the phone with them already.. Just want to say thank you again to the young man that helped me..m
1 year ago
Review Source
Theresa Tappahannock, VA
I really liked the technician. He did a good job and explained to me what the problem was. He took care of it and was very cordial.
What I did not like was the wait time and the not knowing between the time I called for service and the time the work actually got done. I can only assume that Choice Home thought my problem was not an emergency and therefore could wait until Monday even though I called the Saturday before. It would have been nice if there was some verbal correspondence (as I only talked to a machine) to let me know exactly what was transpiring and to confirm that a two day wait would be ok. It would have alleviated the anxiety I was feeling over the issue of my kitchen sink leaking.
1 year ago
Review Source
Lori J Roscoe, IL
What do my husband and I like? Let’s just see…
The customer service is fantastic!
The coverage is excellent!
The repair people are knowledgeable!
The price is incredible!
Malcom (our account representative) is wonderful and so helpful!
We bought our first one for our new home in 2016 and we’ve renewed our warranty every year and will continue to do so.
1 year ago
Review Source
James Wilson Telluride, CO
Our first two experiences were not good. The vendor that was selected to resolve our issues were not capable of fixing the problem and then the second one brought the wrong parts and didn't return for more than a month and this was before the so called supply chain issues. Since those two experiences we had the ice maker in our refrigerator go out and the vendor selected did not know how to fix it. He replaced a part that was not needed that did not fix the problem and when we brought it to his attention he did not do anything to fix it. We eventually went out on our own and found a qualified technician who diagnosed and fixed the problem immediately
1 year ago
Debbie Smith Gonzales, LA
CHW is a great home warranty company! The representatives are polite, courteous and professional ! Filing a claim was very easy and they responded immediately to my service claim. The technician came out to diagnose the problem, they ordered the part and they fixed the problem. My experience with CHW was absolutely smooth and stress free! I love working with them. They’re a great company and I would recommend them to anyone searching for a great home warranty company.
1 year ago Edited June 28, 2023
Review Source
Margaret Granbury, TX
I have a Choice Home Warranty. My refrigerator and freezer quit working. I reported it via email. They notified of the date and the service provider. The service person came and made diagnosis. It was about 12 days waiting for parts. That probably would have been the case with anyone. Then the service person came back and fixed it. Happy with Home Choice.
1 year ago
Nicole McGarry Ogden, UT
Choice home warranty is the best decision I have ever made I have had multiple breakdowns in my home over the 3 years I've now had them and it was never a problem to have my items fixed they fixed my water heater they fixed my stove and even so much as recently coming and fixing a drip in my shower it has been a very cost effective and wonderful service I thank choice home warranty so much
1 year ago
William Fayetteville, NC
The personnel that you sent out were good. They knew what they were doing. Very professional. My concerns, When putting work orders in. It takes the company a couple days for the people to come out. When a c's and water heaters go out. That's the big concern the homeowner. We need somebody in one day to fix it or come out and look at it. Thank you.
1 year ago
Review Source
Mary Moore Stone Mountain, GA
I like that the rates are affordable and the Company has reliable businesses to respond to my needs when I have a repair. I have been with another home warranty company and left the company because while it advertised providing affordable rates and good service on claims it did not. At Choice Home Warranty, I’ve experienced both and more. I am glad I switched!
1 year ago
Review Source
Linda Lees Providence, RI
New to the service and not had a need for any repairs but if my initial contact with “Tal” on the phone is indicative of future service I will be well pleased. I don’t think the website includes enough information so I called. He was concise, thorough and answered all my questions. Make sure you mention it if your a veteran. Good deal. Five stars up to now!
1 year ago
Review Source
Raymond Loudon, TN
We Have customers of Choice Home Warranty for over six years and just renewed our contract. Over the years we have had to contact Choice Home Warranty with various problems with our appliances. We have been very pleased with their technicians which have been friendly and very professional. We also have found their customer service personnel to be helpful, friendly and professional. We have recommended Choice Home Warranty to our friends and neighbors several times.
1 year ago
Review Source
Marilyn Lexington, SC
I really liked that Choice scheduled my garage door service. What I did not like is that the additional cost of $150 for something I thought was covered with my $75 deductible. I had to call Choice Customer Service and clarify that the garage door repair purchased did not include certain things which is not something someone like me who is not trained would know. It would be good to have a printout of exactly what is covered, specifically and what is not covered by Choice Home Warranty
1 year ago
Review Source
Greg B Chesapeake, VA
Brandon and Anthony were both courteous, pleasant and professional. They communicated their arrival time and showed up at that time. They diagnosed the problem with my heat pump, had a new part that was needed in their truck and repaired the heat pump.
Then they made sure the entire system was operating properly. It was the best service by anyone Choice has ever sent out. Thank you for providing great service and a great experience.
1 year ago
Review Source
Tom Heyser Buckeye, AZ
What I like is usually they find a service company rather quickly and get me back up and running. This last time was very frustrating. Very very frustrating. Our refrigerator broke the day before Christmas we place the call we didn’t even have a guy come out for over a week to look at it, I ended up paying $150 to another refrigerator company to have them come out and if it was going to be less than $500 I was just gonna pay out-of-pocket to have it fixed that person said no it’s gonna be expensive repair so we called and told choice warranty that we had a company they came out the same day I called them they can repair it within two or three days versus the company they had scheduled that wasn’t coming out for a week they said nope cannot do it. This guy didn’t even make it out within the seven days. I think it was closer to nine or 10 before he came out. He spent 10 minutes said I know what the problem is, he said I’m gonna order parts after I get approval he got approval I believe the next day we didn’t even see him again for three more weeks. He put the parts in it did fix it and the refrigerator is up and working in our garage I couldn’t wait that long. I went out and bought another refrigerator until you have to live with no refrigerator, you cannot realize how inconvenient that is. That was a very unpleasant experience for us. Other than that one usually choice home warranty has met our needs.
1 year ago
Uma Kolandai Lee's Summit, MO
Reported an issue with my electrical outlet, CHW promptly sent an electrician who quickly assessed the problems & fixed them very quickly and effectively for the normal service fee - replaced one switch and removed an extra sensor in a bulb that was causing it to wink. I am very satisfied with the service & would recommend CHW for home warrantee services.
1 year ago Edited January 10, 2024
Review Source
M Ricco Fort Myers, FL
I've had 3-4 different home warranty companies over the past 10-15 years. Choice is BY FAR the VERY BEST! I've actually been shocked at how easy & professional this company has been to being attentive to my claims, since I've had horrible issues in the past with other warranty companies. I have been so satisfied at how quickly & competently CHOICE responds & resolves my claims. I've had no issues so far since being a member since last year. I will renew my membership if I continue to be satisfied. I highly recommend Choice to others.
1 year ago
Review Source
Dona Dee Gott
I wanted to share my experience with the tech who came to do an estimate of my washer repairs. He was fantastic! He arrived on time and was very professional. He quickly diagnosed the issue with my washer and explained everything to me in detail. He explained the procedure for the repairs and that CHW would be contacting me. I was so impressed with his work and would highly recommend him to anyone in need of appliance repairs. Thank you for sending such a helpful and skilled technician!
1 year ago Edited February 6, 2024
Review Source
George Cox St. Cloud, FL
Well I just had to say that every time I have called they have been very efficient and sent a qualified tech to take care of the issues on the first call the first call we made was about to refrigerator and it was needing a part that took one day and they took the rest of the day and fixed it so if I would have to refer someone it would be choice home warranty very satisfied
1 year ago Edited February 27, 2023
Review Source
R. Michael Meyers Jr. Waianae, HI
I've submitted two claims within the first two months of my policy activation. It has been such a peace of mind to know that a professional will be there to fix my house for just the price of the service call. I know how to fix these issues myself, but I don't have the physical ability to anymore, not to mention the time. I'm so glad that I invested a little more into my home for such an exceptional return of service!
1 year ago
Review Source
Zade Safadi Mission, KS
1 year ago Edited February 21, 2023
