Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Deborah Houston, TX

My dishwasher just went out. I called that night and I got a confirmation that morning that someone would be out the next day. The person they sent out was very knoweldgeable, very polite.

6 years ago

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Verified Customer

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Michelle Cary, NC

I've used my warranty three times. One time they fixed the problem briefly. The second time I had a problem with my air conditioning and waited eight weeks to change parts of the air conditioner.

6 years ago

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Leonardo Stafford, VA

They've been very responsive. I've had to call back a few times to check on some things and I find that their scheduling is not always the best, for example they'll give me a four hour window of 7:30 to say 11 AM. Generally it seems like they're trying to be helpful.

6 years ago

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James Mesa, AZ

I want to share that it's very frustrating when you purchase a home warranty from them. They are relentlyess. They'll call your home phone, they will call each person's cell phone and will not stop calling you. We begged them to please stop calling us and that we would make a decision in our own time and that was the most torturous three months, ti was a nightmare. That's not a way to do proper, professional business. People can make up their own minds in their own time. Now that we have them, it's difficult to get in touch with customer support. My air conditioning broke in my house last year and it took them three months to fix it. It was a nightmare and they finally gave in and let us go outside of our warranty and get it fixed. We had to fight them.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jul. 16th, 2020

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Verified Customer

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Luis & Ingris Tobyhanna, PA

I needed to use the warranty three weeks ago and they told me to go online and make a claim. So I went online and I got an email right away. Less than an hour. Only three days to fix my problem.

6 years ago

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Verified Customer

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Sheryl Conroe, TX

They cover the average amount of stuff and have an average amount of customer support. We had a microwave that decided to stop working. They sent somebody out and they couldn't repair it. Decided to replace it so they reimburse it for replacement cost. It was about $70 less than an actual replacement for the same microwave, but it covered most of it. They were quick in giving us the refund as well. They choose decent contractors for the most part, that are responsive and communicate well.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback.
In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 3rd, 2020

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Verified Customer

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Betty Houston, TX

When I used my warranty, the guy was supposed to come out and cover the roof. The guy came out and he told me he needed two hundred dollars and I told him no. He went out outside and said he called the warranty company and that I had to pay an additional two hundred dollars so I gave him the two hundred dollars. He came back and started working on the roof. I wasn't happy with the way he was working on it. I called the warranty company and they said they didin't know anything about the two hundred dollars.

6 years ago

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Verified Customer

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Alvin And Pearl Canton, MS

Sometimes you can't speak directly to a person, but I understand that with this pandemic time. Sometimes the technician they send from the company don't want to work or find out what the problem is. They send someone rather quickly.

6 years ago

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Verified Customer

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Michael New Orleans, LA

I needed to use my warranty for my dishwasher and they sent somebody out basically the same day and the guy was actually able to fix it right there. Didn't have to wait long. It's affordable.

6 years ago

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Verified Customer

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Fong Fort Worth, TX

I like the expertice of customer support and they are very polite. They have reasonable and fast service, good quality service. I have no problem filing my claim online. It's very easy.

6 years ago

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Verified Customer

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Anonymous Memphis, TN

I needed to use the warranty about a washing machine. I called them and said hold off. I called them and said, no come back. I said I couldnÕt' be there that time and I called them back and they had to re-task. We got a new ticket and it was just sort of a hassle. Choice Home Warranty was very limited returning phone calls. I'm sure the coronavirus has something to do with it, but it was still difficult. There was miscommunication.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 3rd, 2020

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Verified Customer

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Joesph Henderson, NV

Great service. I had an air condition problem. Got a call back immediately to schedule. My technician was on time, came out a few days later to take care of the issue. Service was immediate.

6 years ago

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Verified Customer

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Vera Fort Worth, TX

I've always had excellent service. I've used it three times, no problems whatsoever. Right away, I've gotten someone to come and fixe the appliance. They've been very good about sending repairmen right out.

6 years ago

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Anonymous Glendale, AZ

I used it to repair my ceiling fan bu tthey decided to replace it. I had a 5 blade and remote control. They replaced it with a little dinky thing that has 4 blades, three lights, and no remote control. I would have paid the difference but I wasnÕt given a choice.

6 years ago

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Verified Customer

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Nancy Henderson, NV

They are really quick to get my service scheduled. Last time I used it, I think it was my dryer. They had somebody out the next day or two and it was pretty quick and that was good.

6 years ago

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Verified Customer

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Martin D And Kathleen C Loudon, TN

We had an outside faucet go bad. We called and a plumber was scheduled in a reasonable amount of time and they came and did the work so everything worked out fine. Sometimes it takes time for them to figure out what they're going to do, but for the most part they've proved to be reliable.

6 years ago

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Verified Customer

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Jerry And Marlene New Port Richey, FL

Finally a technician that was experienced working with my refrigerator ice maker. I called it in before along with the refrigerator fan problem and the previous technician was only able to fix the fan and not the ice maker problem so I had to make another claim on the same problem which the ice maker continued to freeze up and not dispense ice.

6 years ago Edited January 10, 2024

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Verified Customer

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Joseph Gulfport, MS

They've been pretty consistent. One time we had a problem with the washer and the gentleman that came out to do it was not very professional. They did send somebody up at a lter date, but the first guy was not a good guy.

6 years ago

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Verified Customer

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KmJoyce Saulsbury

Fast and easy claim results. I have had CHW for many years for several homes and don't know what I woulddo without them. They take some of the stress out of buying a home. Don't buy ahome without them.

6 years ago

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Verified Customer

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Granny

When we first started this service several years ago, the pool repair person was lousy but that has gotten much better but the repair are given less leeway on how & when to repair or replace so it takes longer. A refrigerator repair is really only the motor or the coolant & I was informed my refrigerator was considered a leak & any repair or replacement was denied. NOT HAPPY! Because in my opinion that means a refrigerator is basically not covered. I called another warranty to find out if that was covered & it was so I purchased their service.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 26th, 2020

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Verified Customer

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Alvin

Very friendly people. I've had several things done with air conditioning and microwave and they've always done good work. I had a stopped up sink and they came out the next day.

6 years ago

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Verified Customer

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Carol

My washer clogged up and I had to call somebody to have them come out. The service people have been very courteous and know what they're doing. If I had a problem, they were quick to respond.

6 years ago

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Verified Customer

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Gwendolyn

When I contacted them about a problem, they responded immediately and it didn't take him long to come over. Less than a day. They gave me professional service and the people were very polite and courteous.

6 years ago

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Verified Customer

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Robert

I had a problem with my furnace not working correctly and I opened the claim in the morning and by the afternoon somebody had come out to look at it. I've been responded to within twenty-four hours.

6 years ago

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Verified Customer

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Barry

The contractors they have are very good. I needed to use my warranty about two weeks ago for air conditioning repair and they were there the next day and fixed it right away. Response time is always good.

6 years ago

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Verified Customer

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Cheryl

They were pretty responsive in getting my requestion and getting it scheduled in a timely manner. Sometimes you can't get ahold of folks when you need them but overall I would say good.

6 years ago

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Verified Customer

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Raymond

I have used it for my dishwasher four different times to get someone to come out to fix it but now it's perfect. They've always gotten back in touch with me whenever I needed them.

6 years ago

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Verified Customer

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Judith

I used it just recently and I'm eighty years old and the person who came did not have a mask so I gave him one and he wore it nice. Whenever I've called for anything to be done, they get on it right away.

6 years ago

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Verified Customer

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Eloyce

We've had garage door problems and they've come out and fixed it. I probably only had one bad experience with customer support. Most of the time when I call I get what I need within a day or two and I appreciate that.

6 years ago

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Verified Customer

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Claiborne

I had my HVAC go down and I called and they sent the repairman. He came quickly and repaired my HVAC perfectly. Every technician has been very well trained and always prompt and very nice. I would recommend it highly.

6 years ago

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Verified Customer

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Raymond

I like the portal, it's very user friendly. My sump pump went out and I filed the claim through the website and within a few hours they had a company selected and they scheduled an appointment to come out the following day.

6 years ago

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Verified Customer

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Robert

Response time was excellent and actually got me a service guy out here quicker than I would expect. Diagnose properly, fixed it, and we were back in shape again so that's what we pay for.

6 years ago

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Verified Customer

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Sherrie

I used it a couple of times for a furnace and they're right out. I get notified usually within a day and they're out within the day or the next. They offer a little bit more than other companies do.

6 years ago

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Verified Customer

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Sean Genefier

They always answer your call and always available. During plumbing issues, I called choice and the ysent out a plumber out to check my water heater to put a pipe coupling on it ot prevent carbon monoxide within the home. The work is done effectively and accurately and you don't have to call them back.

6 years ago

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Dwight

I asked for a water heater issue and the feedback I got was it wasn't covered under the warranty and I don't understand why because my understanding was if it can't be repaired it would be replaced. I needed a different department and they came on time for the work and I was very satisifed with that.

6 years ago

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Linda

I've used it twice, both electrical. The first time I called, they wouldn't cover it and wouldn't give me a reason for it. The second time I called they did cover it for a different part. You don't know what they're going to cover and what they don't.

6 years ago

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Verified Customer

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Anonymous

We recently needed to use it on our dishwasher. IT was not santizing anymore. The gentleman came when he was supposed to and he fixed the dishwasher promptly and totally satisfied.

6 years ago

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Diane

I've used it several times. The first time that I treid to use the warranty my septic system needed to be empited so I called them and they sent seomeone out and then the person they sent out I guess didn't actually do the thing for my system so the $200 that was allocated for it and they did not reimburse me that. Something came up and the pool pump stopped working and I can't find anyone so I neded up having to get someone out here myself.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 20th, 2020

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Margaret

They did not cover my air conditioner, which was very misleading and there was nothing in the contract that says that part shouldn't have been covered so I was out of pocket a lot of money that Choice should have covered. For the most part, they cover small items, but there's big ticket items that they don't seem to cover and they don't tell you that.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 19th, 2020

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Verified Customer

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Marcia

I needed to use it for my plumbing and they set me up with a plumber and sent him out and he took care of the problem. I was very pleased with the service. They answered all my questions.

6 years ago

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Verified Customer

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Marty

Had a warranty claim on the AC. It was gonna be almost five days for them to come out. Ended up being a company that they dispatched came out two days early and fixed it. Very economical.

6 years ago

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Diane

I've only had to use it twice but both times they were right there for me and had someone out here who is knowledgeable and did the repairs that I needed. They have great customer service.

6 years ago

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Kathy

I put an online request in for service probably around 11AM and I had an appointment scheduled by 2pm. Somebody was here at 4PM. It was really quick. It did take 10 days to get new parts to my microwave

6 years ago

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Eugene

They did a good job. They get here right away when there's a proplem. It was a pretty good deal when I got it. They did a nice job, even though they didn't cover everything I thought it would.

6 years ago

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Verified Customer

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Todd

Never had an issue with customer service at all. We've always had repairmen come out and fix the problem. The last repairman to come to my house and fix my fridge was thourough. Choice Home Warranty is the best price.

6 years ago

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Alexandra

It's been very efficient and easy to make a claim. The service guy that I have that is coming back to my house to service my fridge has been great. He's been knowledgeable and easy to work with.

6 years ago

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Don

I needed to use my warranty and this was on a Tuesday. I called it in and they told me somebody would be out late Thursday, but actually the person contacted me because he was in the neighborhood and we actually got it done the next morning. Everything happened in a timely manner.

6 years ago

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Verified Customer

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Doris

I've used my warranty twice this year. My microwave went out and they insisted they couldn't fix it. They gave me a check. They've been wonderful with me and the people who come to my house they've been really nice.

6 years ago

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Verified Customer

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Ophelia

It's a reasonable price. I called and I didn't have a long waiting period to get him on the phone and no long waiting time for him to get somebody out here to stop the problem.

6 years ago

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Anonymous

My sump pump failed and I called them and they came within a day and replaced it there. They did a good job and even took the extra effort to make sure it fit and worked. It was responsive to my needs.

6 years ago

Choice Home Warranty Reviews