Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Ebony Lewis Memphis, TN

My Air Conditioner quit and I filed a claim with CHW. They responded right away with a appointment with a local professional and they came out. Ultimately it was determined I needed a whole new unit and they worked with the local AC repair company to get a new one and installation. I am currently up for renewal and I will be keeping my policy with CHW!! Thank You!

2 years ago

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L Gathers

This time they sent out a great repairman to repair my freezer. He was kind, knowledgeable and proficient. He worked for Sears and did a awesome job. The time prior I was not happy at all. The repairman cut two different holes in my closet wall to get to my jacuzzi tub motor. I have to actually pay another visit fee to have someone come and fix the two huge holes. Not happy at all about that. Management said thats the way it is written in rhe contract. Basically you want it fixed for the fee or not. No thanks!

2 years ago

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sue seven Avon Lake, OH

2 scheduled visits from Choice Home Warranty. The problem with Choice is scheduling visits to repair home essentials. Cannot wait a week to be able to flush my toilet. But when visit gets scheduled and technician repairs essential -- got expert service from pleasant and knowledgeable technicians. ASAP plumbing came both times and they were great. thank you!

2 years ago

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Elaine Turner Mason, OH

This is the first time I have used CHW and what a pleasant surprise. I called in on a Sunday about a non-running Air conditioner. By Monday morning not only did a schedule a tech to come out but he was at my home by 1 pm. CHW approved of the replacement of my entire AC Heating unit. It was installed, up and running by Wednesday afternoon. So happy with t he quick turn around and professional service I received.

2 years ago

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AaronMenkhoff Riverview, FL

I had THE BEST customer service experience and I want to make sure ELIOR P recieves the recognition he deserves, especially during these times for his exceptional 10 star CS. I told him I was price checking and he gladly assisted. I immediately called him back when I found out CHW covers more than 2 other co.'s without charging extra and the others didnt come close to the discount from CHW. He found out I was eligible for a couple of discounts which also enabled me to get a 42 mo (3.5 yr) policy at a very good discounted price. Thank you again ELIOR P!

2 years ago

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KentuckyHomeowner Paducah, KY

2 years ago

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Ter Cassville, NJ

So far the company has been responsive to claims and we are satisfied with terms of settlement. There were some initial problems with conractors (bad reviews...very low BB ratings etc) but they did reassign when asked to do so. I think they should screne their contractors a little better before accepting them. Communiction not gteat......some responding agents are really not even capable of conversational English...let alone technical....why are we outsourcing? Why did I learn about changr in service fee when I called.....this shoukd have been addressed by an Email to clients. It represents a change in erms of contract. It woukd have been curtious...let alone professional to send notification .

2 years ago

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Leroy Hodo Queen Creek, AZ

I liked the way the Salesperson explained the features and contrasted the service offerings vs. other companies. Michael L, salesperson, was patient and thorough - looking to provide the services I needed. I also appreciate the way the person who referred me to Choice will participate in the savings. I was predisposed to another competitor, but after speaking to Michael L, I decided to go to Choice.

2 years ago

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TAMI SIMS Manchester, TN

Love how Loay J answered all my questions ! Worked with me to come up with something affordable for all three of my homes. Set aside any fears I might have had. Very professional and knowledgeable. Great personality :) Knowing I can call him anytime for help is reassuring. I was able to lock in great price for the next 6 yrs on each home. Thank you for hiring Loay J. He really deserves a raise ! An awesome employee !

2 years ago

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Greg Boss Saginaw, MI

Great to work with. They have a very good automated process for processing claims. Better than other home warranty companies I've worked with, better coverage and better prices. They only frustrating thing is they don't use a standard user ID and password system to login so you can't use a password manager like LastPass or Chrome to help you login. You constantly have to look up your account number.

2 years ago

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Glen Charon Jacksonville, FL

After 4 Months of Searching and comparing . It came down to Choice , American . Both of you all never gave up ! Side by side Choice came up on top but it took a team effort . The closing salesmen answered all my questions . My only hope is if I ever need service the proof will be in the pudding . Thanks for what you offer . The financial obligations are overwhelming . So now I may even be able to sleep better at night Time will tell !

2 years ago

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Lisa Birney Boulder Creek, CA

My wife and I just signed on with Choice Home Warranty. What impressed us most was the no pressure, professional explanation of the many home appliances that the policy covers. We did our research. CHW is rated highest among all Home Warranty Companies for a reason. They offer better coverage. Our agent Simon L deserves a shout out. Thank you Simon.

2 years ago

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Dwayne Bivens

The tech was courteous and professional. He kept me informed of his progress during the repair. He was not authorized to do the repair; he said it was because of the cost (~$250) and because the washer was fully functional; just noisy. He told me I would have to contact CHW to find out what was next. That was understandable since CHW contracts local Techs to do the work, I thought we were going to have to live with the noise indefinitely because but I was pleasantly surprised by an email from CHW. Great News! We have received the diagnosis on your claim. It is more cost effective to replace your Washer than to repair it. Please click the link below to start the process of replacing your Washer." That was awesome! They will be sending me a Gift Card from Lowe's so I can buy it online. The amount was not enough to cover the cost of a NEW washer due to depreciation from use BUT, I will be able to apply the amount to the cost of the online purchase. Overall, a very good experience. The only reason I gave a four-star rating instead of a five-star was that I have to wait up to 30 days for them to process the gift card. Disappointing but that's all.

2 years ago Edited August 31, 2022

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Cathy Luisa

Worked well. AC broke evening of day 1. Call CHW and reported the failure the next day (2). Tech company came the next day (3). Next day AC replacement approved (4) and Tech came back for additional specifics. Day 5 got the call that replacemen t unit was ordered and would be installed the following Monday. Only issue is 7 days without AC and house got to 90 without it!!!!

2 years ago

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Michael Babcock Olive Branch, MS

One of the things I like is that they are fast to respond. An appointment was set up right away and the technician communicated to me about his time of arival. When he knew he might not make the window scheduled he let me know. By the way, he did make it in the window. He understood the problem I was having and fixed it very quickly. Excellent experience.

2 years ago

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ALFREDIA DEVITA Douglasville, GA

CHW has been great! I've had this company for 5yrs now & they have been excellent on every call from Disherwasher, refrigerator, microwave, plumbing & HVAC problems they can handle it. CHW is a good partner to have when something goes wrong with your home. I recommended them to my family & friends and to you if you are in the market for a good home warranty company! No, I am a real homeowner and I was not paid or given any favors for this review..it's just my experience which has been great with CHW.

2 years ago

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Debbie Steele Myrtle Beach, SC

I have been comparing home warranties for what seems like months. I gathered my information from Consumers, U.S World Report and the BBB, it has determined that Choice Home Warranty was the best company for me. I dealt with Robbie who made sure he got me the best deal possible. I am now covered for 6 years, and can relax knowing that I have received the best!

2 years ago

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Cookie Colorado Springs, CO

The person who came to fix my air conditioner was on time and completed the work in a timely manner. He was polite and when right to work and explained to me what caused the problem and how to correct it. This is the second call I have made to Choice Home Warranty in seven years. I would recommend this company to anyone who is looking for a home warranty company

2 years ago

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Gregory Jacquart Hurricane, UT

So far my experience with CHW has been very positive. I called in a claim on Monday morning and my issue was resolved by Tuesday afternoon. My A/C went out and it was hot in southern Utah. They did a great job of addressing my claim. As far as I know everything was covered minus the service fee that I paid to the repair folks. Barring any hidden issues that might arise I would recommend CHW as a hoe warranty choice.

2 years ago

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Hollis Queen Dothan, AL

CHW has never let me down. The tech called at 10am to let me know that he would be there at 11, and he was. He fixed my air conditioner and explained what he did and was doing and advising me how to take care of my unit. He was great! Lawrence LLC. CHW showed up and showed out on one of the hottest days this year. I appreciate the super fast response to my online claim placed Sunday, July 24, 2022 at 2pm and CHW had the tech scheduled for the very next day at 11AM. Yaaaayyyy!!! Thanks CHW.

2 years ago

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Keith Scher Orlando, FL

Called AC technician that Choice home Warranty provided for service when they did not show up on Friday last week. They said they had never scheduled the service that Choice home Warranty had sent me in an email. So I sat at home all day Friday without a call and a no-show and my AC is still broken. it has been three weeks since the first visit with the temperature here in Florida over 90° and the heat index of over 100°. Bennet AC apologized for the confusion and scheduled me for the first appointment available. Unfortunately, my appointment coincided with an electrical lightning storm and they had to cancel understandably due to safety concerns but the schedule coordinator got me scheduled first thing Friday morning and I now have air conditioning again. Thank you.

2 years ago Edited January 10, 2024

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Kristin Clark Neelis New Orleans, LA

I put in a claim about my air conditioning on Wed. the 21st and was told someomone would come on Mon. the 26th. Then the technician showed up on Thursday the 22nd and fixed it. I was thrilled to have the service done so quickly. This is my second claim. I've also had my refridgerator fixed this year. It took a few days for the technician to come, but it is fixed and working perfectly. I am very satitisfied with Choice Home Warranty so far.

2 years ago

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Gwen West Chester, VA

They are highly rated. I'm just switching to them after being with my previous home warranty company, HMS/Cinch, for almost 22 years. My deductible went from $135.00 for my last service call to $65 with Choice as a senior citizen. I will save $1150 in premiums for the next 6 years with Choice. Their representative was very thorough in explaining the plan and options.

2 years ago

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Nancy Cavanagh Boynton Beach, FL

I had a very positive experience while using your service for the first time. I had issues with my downstairs AC (in the middle of summer in Florida) and they got a guy out to my house the next day and he did fix it. Then the very same day my upstairs AC stopped working and got in touch with the same person and he came out the next day and fixed/rectified it. Great service and easy to use!

2 years ago

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Rick Hawkins Fort Wayne, IN

I have been considering a home warranty for some time and finallly decided on Choice Home Warranty for our home. I called and spoke to a very nice young man (Abe) who did an excellent job of explaining the warranty step-by-step. Full disclosre and transparency are very important to me, and after speaking with Abe, I felt comfortable and purchased the warranty. Anyone considering a home warranty should contact and purchase a home warranty from Choice Home Warranty!

2 years ago

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Don Staley Eustis, FL

I've been with two other warranty companies and the experience we just experienced with Choice was 10 plus! Called on a weekend and not only received a timely response we had an appointment schedule for the following day. The company that was sent (One Call Solutions) was just as first class with on time service and installations. Thank you, Choice!! Don S Leesburg, Florida

2 years ago

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Charlene S Sparks, NV

When I lived in Vegas, I had a 5 rating at all times for CHW. When I bought my home near Reno, I bought a policy for CHW. I filed a claim last Thursday to have my air conditioning repaired. I contacted CHW online daily and called them daily trying to get a technician assigned. I told the people I needed help because I have medical problems. My house was in the 80’s with all my fans running. I’m in my 70’s, and had heart surgery, and have asthma, so heat bothers me a lot. It took a week for CHW to assign a technician to fix my air. Thank goodness its running now. The technician was knowledgeable and very competent. I appreciate him, but I don’t find it ok for it to take a week for me to receive repair for my air conditioner. I have referred 3 people to Choice this year, but after this, I will not be referring friends, as this was not good service.

2 years ago

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Jan Savage Las Vegas, NV

Our air conditioner stopped working July 3, 2022. I immediately filled out a service request on line and received an email July 4 that a service provider would contact me July 5. He did contact me July 5, arrived when he said he would and immediately saw the problem. He had all the parts on hand and repaired our air conditioner. He was polite, explained what he was repairing and tested the unit to make sure it worked properly. Sam's Super Service Pro did a wonderful job, and our home is cool again!

2 years ago

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Sharon Touchet New Iberia, LA

I have had several unexpected claims in the last year and Choice Home Warranty has come through wonderfully with every claim. I have been very satisfied with each technician. They were all very knowledgeable and very nice people. Also, I just renewed my policy with Simon's help. It was a great experience! Simon offered options without putting any pressure on me. He is a true asset to Choice Home Warranty. Thank you.

2 years ago

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Susan DiMatteo Pleasant Hill, CA

I called for an emergency service today, I was having a dinner party and my freezer was leaking and the tech was at my house by 3ish. Desmond was extremely professional and explained everything he was finding as a problem. Great customer service, felt like he went over and above to fix the issue promptly & when he cleaned my floor behind the freezer. Great service,,!!

2 years ago

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Emanuel W. Attica, OH

2 years ago

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Tonja Briggs

Choice home warranty is hood about sending someone out but the heat and air companies they send i really don’t think they know what they are doing cause the winter had to run on emergency heat all w winter abx our air still isn’t working right after they came once. It’s 83 degrees in ny house and the air is set on 74. In freaking melting with ceiling fans and oscillating fan going…. It’ was freaking 98 degrees outside and I live in the woods so it could be hotter if we weren’t in the woods… the system it’s right… we’ve had choice for 2 years. The water heater repair person and the dryer person was great but this heating and air people just don’t seem to know what they are doing..

2 years ago

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Ashlan Fabiano Goose Creek, SC

Obviously we were stressed when our AC went out but when we looked at our plan with Choice Home Warranty, we immediately knew it wouldn’t be a huge expense to get it fixed. It was super simple to submit a claim. This happened on a Saturday, so I honestly wasn’t expecting to hear anything until Monday, but we heard first thing on Sunday that one of their in network technicians would be coming to fix it Monday. Absolutely recommend them and will be a long term customer.

2 years ago

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Brenda and John Kirby Summerville, SC

I have only had to use Choice Warranty twice but both times my claims were processed in a timely manner and both items was fixed and I only paid the $65.00 fee . … yes , you pay a monthly fee and it adds up but just to have the piece of mind that if something Big happened I would be covered kinda like a life insurance policy as long as the service is good and o have knowledgeable Techs that come out I will stay with them .

2 years ago

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Faye Aminian Plano, TX

The Home Choice Warranty representative was very courteous and concerned about my issue. She immediately placed an order regarding my issue. A company by name 72 Degrees LLC contacted me and scheduled a service for next day. The technician came on time and resolved the issue. All together within 24 hours my issue with my AC was resolved. I definitely rate the Home Choice Warranty the highest that is possible. I thank the their entire team. Thank you so much.

2 years ago

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Joe S Fort Mill, SC

I'm starting my 2nd year with CHW. I bought a home and had 2 issues. A water leak and failed gas water heater. Both resolved reasonably fast considering the water leak was July 3rd last year. With the arrival of the summer heat wave, my AC unit failed to keep up with that weather. A Rock Hill Heating and AC company arrived on the second day and resolved the issue. The tech was really good and very friendly.

2 years ago

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Taz Los Angeles, CA

Fantastic. I didn’t know what to expect. I’d heard stories about other companies, none good. Choice is not one of them. My claim was answered quickly and soon I was notified that a technician would arrive first thing in the morning. The tech was on time, diagnosed and fixed it quickly. I’m thrilled with both Choice and the tech they contract with. So far I’ve recommended them to 8 people. 😁

2 years ago

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SAUL CERVANTES Houston, TX

Choice Home Warranty is a serious and reliable company that cover almost all of the customers' needs on their Homes, I highly recommend this company to cover very home in my city. I have always repaired with not cost; all my repairs' appliances have been covered on my policy with the best qualified technicians of the town. I have been with CHOICE HOME WARRANY for years and, honestly, I never will change to another company, they always care of me and my family.

2 years ago

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Anthony Perry Glendale, AZ

The service company who inspected and repaired our AC unit was great. Efferts heating and air came out on 112 degree day and found our unit was overheating. The motor needed to switched out. The job was completed by 8:00am the next day. Wow what great service. Matthew was polite, explained was needed to be done and completed the job within 24 hours.

2 years ago

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ftnerb Tulsa, OK

We had Choice several years ago but due to finances we had to stop. Things are better now and since they did such a good job then, I decided to go back. I am certainly glad that I did. Had a small hiccup with a kitchen sink where it took a few days but since then I have had a couple other things that I needed fixed and they were seriously on the ball. I am extremely happy with the service.

2 years ago

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Rick Muller Lansing, IL

When CHW determined my microwave oven wasn't cost effective for fixing and needed replacement, the process is a bit difficult to manage. Communication with the reps was a bit short and not helpful at all. It took a week to get the technician to come out, and it took several attempts to get an appointment with the support staff and at that the earliest appoinment was another week out. The settlement was alright, but the same microwave is selling for $379, and it cost me $85 to find out that I need to buy a new one. I wasn't happy when I foind out that the settlement was a Lowes gift certificate. I don't shop at Lowes and perfer Home Depot. I asked via email to switch it to Home Depot and received no response.

2 years ago

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Susan Thorne Beverly Hills, FL

I really enjoyed my introduction to Joe R. He called me and he explained everything to me about my New Home Warrantee from Choice Home. He was very polite and was very knowledgable about what I would be covered for. I did have another Warrantee Company for years until they ruined it for themselves when one of their Technicians screwed up and they wouldn't acknowledge it. Look ing forward to a lot of great years with your company.....ty

2 years ago

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Candice DeJean San Antonio, TX

Two different guys came to service my a/c unit. The first one got my unit running somewhat. He stated that he ordered some kind of fan that I needed replaced. The other guy came last night and installed the fan and now my unit is running much better. Both guys were polite and did their work well as far as I can tell. When I gave the first tech my $85 he said that he will put the receipt on my email. I watched him do it and then he left. However, when I checked my email, it wasn't there. I left a message with you about it and repeated my email address but I got no response. I really would like that receipt.

2 years ago

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Bill Peeler Woodbridge, VA

Choice Home Warranty is the right company to select for your home warranty. I was able to get a long term warranty that saved me nearly $12.00 a month for 42 months. The offer was so good and cost effective, I decided to get my daughter the same warranty. Now we can feel secured that our warranty needs are protected for years in the future without increasing cost due to Joe Biden's inflation. If I don't receive the biggest hug Father's Day, the young lady is TOAST!

2 years ago

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Tom Peters Hesperia, CA

I like the idea that I don’t have to pay for the repairs. I don’t like the fact that it takes so long to get service scheduled! I’m afraid that by the time your service is completed your frozen food will be completely thawed and you’ll either give it away or replace your fridge/ freezer. In my particular case it was 23 days of cooking on an electric griddle as CHW sent Sears Repair Services out 3times to fix my electric stove only to discover that the issue was with a faulty electric outlet which I replaced after the technician determined that it was the issue. Full disclosure, I was in the shower when the technician arrived the 1st time and didn’t hear him knocking. That required a rescheduled appointment a week later. Although, they call ahead they sometimes arrive earlier than they estimate, so be at home and waiting at least half an hour early!

2 years ago

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Regina Clausell

I had Choice Home Warranty about two year and use it for the first time this Memorial Day weekend. The Air Condition froze and stop working. I Call CHW and put in a claim and within 24 hours the Air Condition were fix. What a blessing to have CHW. GREAT CUSTOMER SERVICE. Thanks Choice Home Warranty for helping me keep my elder mother cool and comfortable again. Thanks Again

2 years ago

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Matt D TX

Very quick service on our recent HVAC issue. We initiated a claim on Friday and Choice assigned a vendor to do a service visit the next day, quickly approved the part replacement, and our system repair was completed by Monday. The vendor was prompt and professional, overall I rate the experience as very positive - well above and beyond my prior experiences with other warranty companies.

2 years ago

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Sir D Mace

The young man in whom I spoke with was extremely Pleasant cordial and knowledgeable about the policy and what it covered. He called me immediately while I was online which says to me that they are extremely reliable and easy to contact in the time of need. That means a lot when you are in an emergency situation so again my experience was simply amazing and I have nothing negative to say!!!

2 years ago

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Donna Curley Hampton, VA

Easy to file a claim; service was quickly scheduled via automated service. The service provider/technician called to announce arrival time once the service was scheduled. I received an email alert detailing service details. The tech was personable, efficient, knowledgeable, sociable and readily answered questions. He arrived within the scheduled time frame and appeared to be quite competent.

2 years ago

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Sandy Chick Powell, TN

So far, so good. I did not know what to expect as I have never had a Home Warranty claim before. The process was super easy and the response to my claims was lightning fast. Turns out my washing machine could not be fixed so CHW is giving me replacement value. Down side is that is to come in the form of Lowes E-gift card (I don't usually shop at Lowes) and it could take up to 30 days to arrive via email. I SURELY hope it arrives much quicker than that so I can proceed with getting a new washing machine on site. I have the Ultimate package and my service call fee is reasonable at $65. Based on my recent experience I will likely renew after my first year and would recommend to others.

2 years ago

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