Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Joe bob Maddox

All home warranty companies are the same. When you make a claim. It will take from 2-days to two weeks for them to arrive and they have to order parts which takes another two weeks. You will be out of this appliance for a month.

1 year ago

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Fred

1. Contract say tech would be assigned 24-48 hours after 480 hours with no tech assigned we were finally told to get our own meaning no kitchen drain. 2. Our tech estimate was $240 including service call which was $95. Based on our contract service call was our responsibility $240-$95= $145 CHW agreed with estimate gave go ahead our reimbursement according to contract should have been $145. They only gave us $80.00. 3. Apparently they deducted the $95.00 service call + an additional $65 so we paid 2 service calls 4. Once this was discovered we called and was rudely told that’s what you get 5. This was our second request for service from CHW they were unable to get a technician for a heating problem after 2weeks told to get our own we did they only reimbursed $1400 of a $2600 bill saying they didn’t authorize a needed part. 6. Unfortunately I purchased a 3 year plan and have an additional 14 months remaining. Speaking to both service techs both highly qualified local both said most people don’t like to work with CHW to difficult to deal with they want you to use after market replacements parts which are cheaper but tech said they wouldn’t guarantee work with aftermarket parts they didn’t want to even talk to them over the phone. 7. I am now hopefull that we do not need another claim in the next 14 months. 8. When asking for a refund contract language says any claims compensated for will be deducted from any refund highly unusual for insurance claims. 8. I waited for my $80.00 refund before writing this review which I did receive. 9. We had a problem with our heat pump took them over Two weeks to find a tech who traveled over 70 miles to get here. He did a good job. That was a $650 claim and other than the delay in getting here the process was seem less as per contract 10.Buyer be ware not so amazing 10. Both plumber and heating and air conditioning tech did a good job

1 year ago

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Pat Tuzzio

When the service man came he said I had a short he had to get authorization that took four days repair should be done and authorizations should be giving right while the man is at the job. Five weeks later my air condition was still not fixed. It took them two weeks to give me authorization for Thermostat and they wanted $275 for it because they said it wasn’t what they approved. The girl never told me about the approval one again did not put the thermostat in and now we said it was a fan motor because I told him numerous times the fanblades were not going around when the unit clicked on after 5 1/2 weeks of a runaround I canceled your system is horrible and I would not recommend you to anybody authorization should be done right on the job after 5 1/2 weeks it was a waste of my time and energy Pat

1 year ago

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Ella

I liked their texting me when they would arrive. They were polite and knowledgeable about the items that were in need of repair. It did not take a long time.

1 year ago

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Najat

The company will definitely come through on smaller claims but their terms has so many exclusions. They denied both of my claims for my septic/ plumbing issues which had our whole system blocked and down for the weekend. Both claims were not even clear as to why they were denied something about not normal wear and tear. How does that ever pertain to a plumbing issue?

1 year ago

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Clarice

Most of the time when I submit a claim, it is denied, erroneously claiming that there was abuse or misuse of the product or system that is difficult to fix. Then, they agree to fix it if I pay more money. This happens with every plumbing issue. They will not fix a toilet flap that simply needs a new chain. They will not replace faucets that are not misused or abused but just fail over time. (unless I pay $300. They will not fix the dryer that simply needs a $100 part claiming that there was abuse and misuse. They would not replace the garbage disposal unless I paid $95. I WILL NOT RENEW WITH THIS COMPANY - IT IS HORRIBLE!

1 year ago

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Ricardo

I have been a choice customer for years because they were the best in customer service and value for the money but since I been back with them they’ve become like the other bunch of companies around except for customer service

1 year ago

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Alice

You get what you pay for! Response time is ridiculously too long! You will have to wait at least 1 week before anybody shows up! If you have a water leak and you stop the leak they will not cover it! This is not for emergency use at all, because they won’t show up until it’s too late!

1 year ago

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Leon B. Tynes II

Choice Home Warranty is the worst warranty any homeowner should ever subscribe. They so easily take your money but when you have a serious issue, Choice Home Warranty want to hide behind their legality and loopholes not to cover your claim unless you pay a huge amount out of pocket. They're a borderline scammer company deceiving their customers. How can the Better Business Bureau or any American entity allowed this company to exist is unbelievable. If everyone reading this survey decides to eliminate and terminate their Choice Home Warranty, I promise they will change the unscrupulous ways. Be the majority and get rid of Choice Home Warranty.

1 year ago Edited July 10, 2024

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Stephanie

Choice home warranty use to be my go to plan for years. Within the past year or so, they have definitely downgraded because of their impersonal customer service. With everything seeming automatic, it is much harder to get personalized service in order to complete a request accurately.

1 year ago

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Na Na D

The transferring around is very irritating. I honestly don't like calling. The last request I made was totally automated but not much better. I know I can't be the only customer complaining about this.

1 year ago Edited October 15, 2024

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Alex Villa

I’m 9 months in to the agreement. My Water Heater went out and I filed a claim. A plumber came out assessed the issue and said he would send me a proposal. Half hour goes by, and I received an email with the proposal outlining the work needed. $1785.00 Total. I almost fell out of my chair. That is insanity! I called the Choice Home Warranty rep and he was out on vacation. I left him a voice mail and followed up with an email to him. Three weeks later , I have still not heard back from him. Having been in Sales for over 45 years , I am concerned and completely disgusted on the new sales strategies and techniques these Sales Teams are using. I am done with Choice Home Warranty forever. I will cancel my subscription in September and go with a reputable company that will provide better communication service. Sad for the company that teaches their reps to be so non responsive for such huge issues.

1 year ago

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Tiffany Yan

Choice is super responsive and all of the companies/techs that come out to service are the nicest people ever! They’ve helped my family so much already!

1 year ago

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drjmcodt

The customer support has been decent, but the service personnel often disappoint. We've faced issues with our appliances, and despite requesting coverage, some weren't covered. Additionally, there were multiple missed appointments with no communication. Overall, the experience has been frustrating.

1 year ago Edited July 8, 2024

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Mattie Brooks

The use of their website to report a repair that I needed was easy. Choice responded quickly and that same day a had a company reach out to me and schedule an appointment.

1 year ago

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kh5283

The prices seem to continue to go up a lot. Our deductible went up double what it was the year before. We have had our AC unit looked at twice. Communication is pretty bad. Last year I spoke with some extremely rude employees when I was in the process of renewing my warranty and asking questions.

1 year ago

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Maria Parenti

Had to wait almost a wk to have my refrigerator looked at. It was not able to be fixed then I find out I had to wait 15-30 days to get a Lowe’s card to replace it. They would not allow me to purchase the refrigerator until I got the gift card, after numerous calls they finally said the would send a check which took another 30 days. I purchased this plan for piece of mind but it was nothing but stress

1 year ago

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Freddie

They did not provide a breakdown of the repairs. I only received partial from the vendor. What was covered by the warranty versus my out-of-pocket cost? They wanted me to write a check without any details.

1 year ago

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mary hardin

I have not been satisfied by the amount of time I spent trying to get service at my home. Also covered services were not provided which caused me an inconvenience and out of pocket expenses. However they have provided services which was completed.

1 year ago

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Jerry

I was a little surprised by the payment method as such it was stated that a sur charge would be applied to card payment! I also see new ads featuring lower costs from our policy and we are several year customers

1 year ago

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Scott

Dryer contractor you sent was good but dryer isn’t as efficient as prior to replacement part. The garage door contractor was horrible rude and left opener crooked and wouldn’t correct when confronted I was told it’s fine !! Had to have another person come in and fix it.

1 year ago

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dana gunn

I can never get hold of a supervisor. I have had 3 phone appointments canceled. My HAVC has been insured for over a year. Choice sent one vendor out who changed out the thermostats. Then came back for a part number. In your web site it said when platium connected the new thermostats it blew out the transmitter. Then choice sends out the second vendor telling me they need to send out a second vendor because it the air conditioner, when I pointed out it’s a heat pump, I am told it’s for a second opinion. I paid both vendors 65.00. The tru cones out for a second time for a part number, then I am told it’s not covered due to a power surge. I own several units in the building which you cover and no power surges. I have 3 appointments where when I answer choice hangs up. Then I finally get Mary M. are she over talks me and interrupts me and just says it’s now a power surge, ignore the report from platium repair, will not let me talk to a supervisor. Then today o have another appointment which after the time, I get a message saying it was canceled. I have 10 polices and not one has been covered. This is the worse company I have ever seen and no one will call me back or explain how their vendor admits they shorted out the u it and it still isn’t covered.

1 year ago

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Adrian Konoval

Choice warranty is the worst company I've ever dealt with. Every claim submitted was denied because of some loophole. Claims were scheduled for repairs that were stated as covered but then when technician comes the company doesn't have coverage for that. Why schedule a tech and cost me a service call fee then? The things that we're covered for claims only provided at best a quarter of the repair cost. Every technician that came to do a repair stated that their company hated dealing with Choice because they never cover anything and leave customers angry with them. They also said more and more company's won't deal with Choice because they take forever to pay them. Switched to another Home warranty company that several technicians had recommended and couldn't be happier.

1 year ago

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Kaz Pumphrey

Takes 1-2 weeks for first appointment and then another 1-2 weeks to get something fixed. Contractors will do no show no calls. When you ask for a different company due to 5 no show no call appointment the contractor will threaten you for this and demand to be allowed to take parts form the machine. Choice response is to let them in to your home and we will probably replace it. I called to cancel my contract and emailed a while ago with no response. They refuse to acknowledge when you want to cancel due to threats from people they send to your home. Do not use this company. It is a scam the contractors will also charge more than the 60$ your supposed to pay… so breach of contract there. Please cancel my contract.

1 year ago

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Nancy

What I liked was the follow through with a much older person. I was good to have someone there to pick up the missed part that my fingers or eyes missed.

1 year ago

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Joel

The customer support was helpful in fixing my leaking hot water heater, but the service took too long to arrive, causing potential damage to my newly renovated basement. I appreciate the services provided, but speediness in resolving issues is a concern for me.

1 year ago

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Thomas

I had a disappointing experience with Choice Home Warranty. After waiting days for a technician to look at our washing machine, he couldn't fix it and we were told to buy a new one without reimbursement. Lack of communication and poor customer service left me unsatisfied.

1 year ago

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Carroll

I had a great experience with them. A few months back, my dishwasher broke down, and the technician quickly diagnosed the issue. They were prompt and efficient in fixing it. I highly recommend their services.

1 year ago

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Barbara

I had a leaky shower stall in my house and called for a plumber who fixed it, but I've had issues with replacements. They don't replace items well, and I end up paying more. I expected them to replace if they couldn't fix, but they don't disclose their pricing sources. This lack of transparency is a major issue, and I find it very poor service.

1 year ago

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Glen

Recently, I had an issue with my pool's filter cartridge tank, causing the pool to get dirtier due to the broken part. Despite submitting a claim to the home warranty company, they initially denied it, claiming the dirty filters were a result of the broken part recirculating dirty water. After multiple attempts to prove the issue with pictures, they finally approved the claim, but I had already fixed it myself to avoid further damage to the pool. The delay in approval led me to take matters into my own hands to prevent having to drain the pool for an acid wash. The overall experience with the home warranty company was frustrating and time-consuming.

1 year ago

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Stephen

It seems there are not enough tech’s available in my area. It took over a month to get my heat fixed last winter. My oven has been worked on twice and still doesn’t work right. I’m tired of multiple service calls for the same issues.

1 year ago

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Jason

Simple website to navigate. Usually scheduled within one day. Most techs are professional, honest and well trained. Definitely has paid for itself.

1 year ago

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Ricardo

I recently contacted customer service and they promptly sent someone to address my issue. The service was efficient and the representative was friendly and helpful. Overall, I was pleased with the assistance provided.

1 year ago

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Ricki

I had a mixed experience with this service. While they were able to fix my dryer and garage door, they refused to repair my upstairs toilet, claiming it needed replacement every 2 years, which seemed unreasonable to me. Overall, the service was okay, but the inconsistency in what they could fix left me feeling unsure about using them again.

1 year ago

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Richard

I had a positive experience with them. My refrigerator's icemaker broke and they fixed it promptly. It's the only experience I've had with them so far.

1 year ago

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William

I have used this service multiple times in the past year, and overall, I have had positive experiences. The staff was attentive and the results were good, except for one instance. I would rate it a 5 out of 5 stars.

1 year ago

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Anonymous

I have had mixed experiences with the service provided by the company. While some issues were resolved efficiently, such as the replacement of our hot water heater and plumbing problems, others have been frustrating. In one instance, we were denied a claim for a dishwasher repair that was deemed not wear and tear, even though a part had separated. Currently, we are facing delays in getting our range fixed, with the technician failing to order parts promptly. Overall, the service quality has been inconsistent, with some positive and negative encounters.

1 year ago

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Adam

While the Choice warranty reps are competent, I have found that their choices in subcontractors are suboptimal . I have had several experiences where appointments haven't been kept (wasting valuable time off from work), and problems have not been fully rectified on the first or second visit.

1 year ago Edited August 6, 2024

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Rod

I have filed two claims and both were denied. I had to pay for repairs. Believing, somewhat, CHW main goal is to deny claims, not assist with repairs, as they advertise. Will keep policy for duration of contract and reevaluate at that time.

1 year ago

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Mike

Repairs to our refrigerator water dispenser were completed to our satisfaction but our icemaker has not worked since the technician left. After the refrigerator got back to temperature, the icemaker fills with water and then dumps water into the ice bin. It makes ice but everything freezes solid and makes it unusable. We gave it a few days to see if it improved but it is still not working correctly.

1 year ago

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Sharon

Submitted claim to repair refrigerator. Sears Tech diagnosed it needs new compressor and ordered the part 6/3/2024 with choice home warranty authorization. The compressor has been on back order since then with no indication when it will be in. Choice home warranty continues to state we have to give vendor “time” to get the part but no one will tell me how long this can go on. I have elderly disabled person in household who needs a working refrigerator. Since the vendor can’t get the compressor the refrigerator cannot b we fixed and Choice Home Warranty should replace the refrigerator

1 year ago

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Robyn

Besides not being able to talk to a human when you call, my last service of fixing my dryer was quick and efficient. I didn't have to wait to have it fixed like my previous home warranty company. AHS.

1 year ago

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Peggy

Very upset at this time. AC went out last week and still trying to get it fixed. The guy Choice sent, R&B Cooling said that my AC wasn't low on freon, the coil was dirty. Yesterday I had another AC guy look at it. He said the coil was not dirty, there was a lot of oil at the bottom. The AC was completely out of freon. Something was cracked and I need a new unit. It will cost me $5000 - 6000. I called R&B several times, asking for a quote from him and he has never returned my call.

1 year ago

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Dave Welbon

I placed a claim in early May 2024 about a leaking AC system. The people came out and got the drain unplugged but after a few days the unit started leaking inside the house again. I notified your company on the follow up about the service and you stated that someone would come out to check it on 5/27/2024. It is now 6/18/2024 and I still have NOT heard anything back from you and the unit still leaks on hot days when the unit runs constantly.

1 year ago

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Adam

The service company Choice appointed to fix my AC has no call-no showed three times, and followed by rescheduled appointments. I notified Choice Home Warranty of the issue who then contacted Quickstop. The Choice representative was told there was a confirmed appointment on Sunday the 16th. I never agreed or confirmed this date. In fact, both Quickstop and the Choice rep was told there would not be anyone home on that day. The choice rep then told me if I have a problem it needs to be brought up with the technicians. The choice rep I spoke with has done nothing to resolve or expedite the claim. Neither Choice nor Quickstop appear to care are about their customers. I would give a 0 star rating to both if it was possible.

1 year ago

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Allan

I was originaly scheduled for Memorial day but I did not think that would happen then scheduled for two days after but didn't get a firm date untill the plumber called me.

1 year ago

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Laurie Hansen_valladares

I have had two incidents to use Choice Warranty and they both turned out fantastic. I would definitely recommend Choice home warranty to my friends and colleagues.

1 year ago

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Matt Heather

Customer service is very poor - each ticket is addressed as how quickly can it be closed and checked off without considering the customer experience or message content. There is little escalation path and I’ve had experiences drag on for over six months. Usually the process is relatively seamless for standard situations but 2-3 different experiences left a terrible taste in my mouth.

1 year ago

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Brenton

Dislike the fact that it takes 30 days to approve and send funds for replacement items when most appliances that this warranty covers are in everyday use.

1 year ago

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Frank Ricci

Have had difficulty getting service done and there is a huge disconnect between CHW and the repair person. I called about this issue three times and CHW reps are telling me its my job to call the Tech back and advise him the work was approved. He calls me back and says CHW will not approve the repair and as of today several months later the work still has not been done and it is CLEARLY stated in my plan this part is covered by my warranty. I am the customer it is NOT my job to be calling technicians and making things right, this is what I pay CHW for.

1 year ago

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