Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Pamela Auzenne

Choice warranty came through! They replaced my HVAC as advertised in their brochure. It was a seamless process from initial reporting to the installation.

1 year ago

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Tamara Scott

Great service with a smile. Very attentative. Explained everything step by step. I would definitely recommending Choice Warrant to my familyand friends. Thanks again.

1 year ago

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Raquel Leverson

I like the ease of making a claim! We’ve had two claims that we’ve put in and have been able to get them rectified in a fairly short amount of time

2 years ago

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Allan Mason

I have an oven that is still not working properly after putting my claim in over a month ago and I was told yesterday that they wouldn't get the repair part until 29 May 24. If this was my refrigerator, I would have lost hundreds of dollars worth of food.

2 years ago

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Verified Customer

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Ray

H-VAC technician diagnosed the problem and got approval from Choice to repair. The upstairs unit was low on coolant. The unit has subsequently functioned properly.

2 years ago

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Deanne Morton

Unless you live in a large city this is an absolute total waste of your money. They don’t tell you this when you sign up. They can’t seem to get technicians to do service work. I made a claim in February for my washing machine and dishwasher it is not 5/15 and they still haven’t done anything except tell me I can pay for it out of my pocket and they will reimburse me not 100% but to what their fee schedule states they will pay. They continue to take my monthly payment without hesitation though. When you call all tell you is that they will escalate my claim to dispatch to give them 24-48 hrs. I’ve been hearing that excuse since the 2nd week in February. They don’t offer refunds for lack of ability to do their job efficiently. It has cost me over 2k to do laundry at laundromat. With the amount of money I’ve pd them for my policy and it is pocket expenses already I could have purchased new appliances that are covered by them. They don’t replace items as they state they will. Their lack of professionalism is unbelievable. Worst decision I’ve made. Don’t fall for their empty promises and lies.

2 years ago

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Verified Customer

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Matthew Mobilia

Had a issue with my freezer and water pressure in my bathroom Choice sent out two different companies, and each company was quick, efficient, and professional.

2 years ago

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Bobby

Nice man but he didn't find the problem. We had to pay over 3000 to another plumper for a new well pump since soon after your plumber left we had no water at all and we could not wait for several days for another choice warranty plumber. We had to wait for the initial visit. Choice said he was coming the next day but he came 2 days later and did not solve our problem

2 years ago

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Verified Customer

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Trey

Everything takes way too long. I need my washer! Now to be told I get a wholesale replacement price is just wrong wrong wrong. If you could get me access to wholesale pricing it might work, but Lowe’s does not offer that to me, so it really is not an ethical equivalent. Now to slap me in the face I’m told it will take 30 days to get my e-gift card. Really? Two months from when this started? I can not discuss this with anyone because I am unable to understand what your telephone customer says.

2 years ago

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Verified Customer

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Peggy

Paid for two visits for the same problem and neither of the people you sent diagnosed the problem correctly as to the issue with my central air unit. The company who services my units twice a year was able to pinpoint the issue with the compressor. I had to pay for the part and labor. I paid CHW $150 for two visits and had the same problem each time after the techs left. I have no idea what I paid you people for with this mediocre service. I think I should be reimbursed at least for one call for the same issue and for what I had to pay to the company I use for spring and winter maintenance.

2 years ago

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Verified Customer

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Deborah Martin

I had very good service when they come out to fix AC unit and Electrical problem. Very professional and told me what the issue was and did not take long to fix the problem.

2 years ago

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Chestina

I had 1 negative encounter with a company that Choice sent who I thought was trying to overcharge me and Choice will not send a different company if you're not satisfied. That is the reason for 4 stars instead of 5.

2 years ago

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Michael Wolfe

Fast next day service along with good communication with the dispatched representative showing up to do the job, makes Choice Home Warranty a terrific choice!

2 years ago

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Linda Nutt

I usually don't interact with customer support directly, as I prefer to deal with the contractors. They've been very good in my experience. However, I'm currently facing issues with my oven and furnace. The contractor initially got the furnace working, but now it won’t stay lit, and I'm waiting for further assistance. Overall, my experience has been mixed.

2 years ago Edited December 18, 2024

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Verified Customer

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Irene

I have always been treated with respect and it is well worth the money and it gives me peace of mind. I am 87 years old and you have been a great help to me.

2 years ago

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VAA

Numerous phone calls were required before I was able to speak to someone. Person I spoke to was rude. He was very abrupt and transferred my call where it was terminated. Had to call back and was connected to an offshore agent who I a difficult time understanding. Person sent out to repair my appliance was incompetent. I had to call another appliance repairman to complete the job.

2 years ago

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Verified Customer

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Willie

I had Choice Home Warranty for about three years. I made too claims, one was for a leaking washing machine, they sent out a technician he replaced a $15 dollar part, I paid the $85 dollars copay no problem. APR 28, 2024, I come home my water heater is leaking I make another clam next day a technician messages me and gives me a window of 11am til 3pm. He message my work number at 1.12pm saying he’s 30min out never shows, later another technician shows up look at water heater say it needs to be replaced needs to get with Choice Warranty. Choice warranty tell me my uncovered cost will be $592.00 on top of the $85copay for a total of $677.00 dollars.

2 years ago

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Verified Customer

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Shay

Basically, peace of mind and satisfied when it works the way it suppose to....very frustrating when it doesnt with all the loopholes to deny a claim with all the miniscule exclusions or when the service rep is marginal in advocating for me but instead uses the claim to get denied so they may get the bigger job with me.

2 years ago

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Barb

I had an issue with my toilets. It took a while to get the service appointments set up, but once the service rep got here it went well. So I was satisfied. This was my first opportunity to use the program. So far so good!

2 years ago

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Harrykearsley

Original plumber recommended a new pressure valve. You sent another plumber to check his assessment, I think it was a good idea,he said I did not need one now but because of age would need one later. So you would rather wait till I have the same problem

2 years ago

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lorelei clouse

Repair men were not clear about setting up return visits to put part back on machine. Part was here the next day. Still waiting to have it installed . Won't be here until next Monday. 3 weeks waiting.

2 years ago

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Gilberto

I’m disappointed in our warranty it didn’t cover our A/C $21,000.00 out of pocket and our refrigerator was an LG and you only cover half of it so we purchased a new GE refrigerator $2,000.00 out of pocket maybe we need to look for a new warranty?

2 years ago

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Verified Customer

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Fred Downs

I did not like that I had to go thru Choice Warranty in order to communicate with the repair technician. I would prefer to be able to directly contact the repair company to give updates.

2 years ago

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Jerrie Clark

It an unbelievable experience. They have took care of 3 of my appliances and have done an excellent job. Always on time and friendly and experienced contractors.

2 years ago

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Clyde Liesman

Although CHW has the convience of a single contact to find service technicians, I am still unsure if there is an actual cost benefit for us. Also, I am also a bit unhappy how when an appliance needs to be replaced, the warranty does not cover the actual cost or the installation. Still deciding if we want to renew.

2 years ago

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Jarred Church

I paid for the extra roof coverage. When I had a leak they claimed it was an issue that was not covered by calling it more than it was. The time they came to fix the built-in microwave was good, but calling the company that came out directly to get a price for a service call for a microwave, I found out the service call would have been the same price. So no real benefit to a Choice warranty unless it is a large appliance that needs actual parts to be repaired, but then they would probably deny the claim.

2 years ago

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Verified Customer

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Kathrine

We are very disappointed with the first claim, with our bathroom faucets repair. Sassaman Services was sent. Our faucets are worse than before they wererepaired. we They told me I had to call Delta for new faucets. Delta is sending replacement parts. Sassaman is supposed to return on April 22 to install. Sassaman Services has terrible reviews, and an "F" BBB rating. I'm afraid for them to do anymore repair work . If this is the quality of repair services we can expect from Choice Warranty. Want to cancel our warranty and get a refund from Choice Warranty. I have tried calling and a sending a message on their with no response. Sassasman Services have left our bathroom faucets worse than before the repairs. the first part of this message is not showing up on this message. We would appreciate a human calling us regarding this situation.

2 years ago

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Verified Customer

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Kim Grice

2 years ago Edited April 17, 2024

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Stella

When you have a problem with a repair tech they send you, you expect that they will stand by you if service is not delivered. I tried calling over and over but you always end up in a recording to have you leave your number. I did leave my number several times but never got a call back. It is so frustrating not to be able to speak to a person when you're not getting the service you had purchased the Warranty for. For one service claim, I had 4 visits from the company that they had sent but, to no avail, they never fix the issue.

2 years ago

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Verified Customer

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Yuki

Pros: Fast response for an initial claim. Cons: not flexible options for replacement. Manager/claim specialist are never available to speak with. Their phone message is always full and can’t leave a message. Email address is not disclosed so there’s no way to communicate with a claim specialist

2 years ago

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Verified Customer

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Deborah

Undoubtably, the worst warranty company to date. Your add and contract, stipulates, plumbing lines must be in good working order on the date that the contract was purchased, ours was and much later became clogged, your advisement and our contract further states, you will unclog the line , repair or replace. it. Our kitchen sink line(pipe) remains, clogged, will not drain!" Your ads and contracts DONOT says, Choice Home Warranty, will attempt top UNCLOG the lines, rather you say, WILL REPAIR or REPLACE??????? The people (workers of Choice Home Warranty, that made the decision, NOT TO REPAIR and/or REPLACED our line, should be immediately, if not sooner, be fired/ dismissed. This fiormer customers, terminated our contract with Choice Home Warranty, due to the above mentioned decision. Exmerely Bad Company!"

2 years ago

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Verified Customer

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Daniel

So far we have been without a well functioning fridge for over SIX WEEKS . The initial response was good , the wait time was tolerable until the appointment , but the length of time to wait for back ordered parts was not ! ( we even had a part for a convection oven delivered by mistake .) We have contacted the contractor several times by phone and e-mail waiting for instructions . Luckily , friends and neighbors have stepped to make this less of a disaster .

2 years ago

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Joe

Very pleased with this company. Everyone one who have come to my home have been very nice. Fixed everything. Great company. Great service. Thank you very much.

2 years ago

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Janice

The associate did not put my complete plumbing issue down. I ended up paying for one minor clogged sink and not the complete bathroom drainage issue. Tech could not address the whole issue due to this error. The problem is still there.

2 years ago

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Emmanuel

First two assigned techs were scheduled 6 and 8 days later instead of the 1-2 day turn around. Plus they were over 35 miles away from home instead of being closer. None of the first two techs returned my calls. Both were long distance calls. Customer service did not ask the make, model serial number of my GE dishwasher so the tech would know what he was dealing with. Luckily I contacted Nolan from Layer One Solutions explained the problem. Nolan was a first rate tech who explained the control panel problem.

2 years ago

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Randy

had to get my own technician when my water heater went out because a week later chw still had not found anyone to fix the problem. paid entire bill myself because my technician said he did not have the time to submit all paperwork needed to get my money reimbursed back from chw.

2 years ago

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Jane Blakeslee

I live in Alaska. In January I was on vocation and my garage had frozen pipes. Choice Home Warranty could not find a company in my area to fix the pipes so I had to have a company come from Anchorage and fix the frozen pipes that ended up bursting. Then the heater in the garage quit working. After fighting over the phone with Choice for several days they agreed to let me have the company that fixed the broken pipes fix the heater. This company was not on their list of companies that worked for them. Choice told me that they could not find a company that would respond to them asking for work needed done. I would not recommend this warranty company to anyone.

2 years ago

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Raymond Johnson

Quick response and the technician was kind and knowledgeable. He went over and above and made sure our dishwasher was also level which was something we didn’t call about.

2 years ago

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Joann Miraglia

I like everything regarding Home choice. Representative on the phone were outstanding. And the company that they sent Twin City appliance and the technician Ryan was out

2 years ago

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Donna Palms

I have used choice home Warrenty for 5 years. It is always a great experience. I am a notary signing agent. I have referred many clients to choice home Warrenty.

2 years ago

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Roman Rios

The company is good, the time response is the only thing it would need to give a 5 stars service, since they work with third party companies the time response, quality and professionalism would depend in them,

2 years ago

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Kim Pham

Easy site to navigate and set up a claim. Claim was promptly address and scheduled. Communication was good with service vendor and they fixed our leak.

2 years ago

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Faith Smith

It was very easy to set up a claim. However, it took over a week before an authorized repair person could be located to come to the house to look at my microwave. That, to me, is an inordinate amount of time.

2 years ago

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Joy

Tried to get follow up information about my service and could not get anyone to answer the phone. They need to come out again to finish the job but cannot find the number. How do I get the information? I am Very new to the company and what to be pleased

2 years ago

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Derek

The first plumber you tried to set us up with told you from the beginning they were too far away. But you treated us like we had an appt. When they didn't show up we called and they told us what they told you. So we had to start over. The next one was far away too but they came out. You only paid for part and nothing else. So you got thousands of dollars but only paid $300. We will not be renewing.

2 years ago

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Phillip

I wasn’t happy about the cost I incurred, but the service was great and choice warranty was very helpful. The technician was great. Everything seems to be working fine on the AC system, and I am very satisfied.

2 years ago

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Verified Customer

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Kecia

When I first signed up for this program it was very different. I do not like how long it takes to get a claim assigned. I have one outstanding claim and I don't know what needs to be done to resolve it and my fridge is still broken. I am also upset that it states in the advertisements that they will "replace" the appliance if it is broken however what they will do is give you some amount that they feel that they can get your replacement appliance for and it is in no way an amount that you can get that appliance for. My washer died and was not able to be replaced it was top of the line and even had steam/sanitization setting on it but they gave me $470 dollars toward a new one. That did not in anyway pay for a new washer of equal type. That $470 was only after I argued that my washer was top of the line and had digital features etc. so they upgraded me to 470. Also what they fail to tell you is that when they give you the money it will be 25 days after you accept their offer and it will be given to you in some type of a e-voucher from Lowes. Now I don't know who they think wants to wait to get a washer that long but I have serious laundry to do. I was very unhappy with this situation I feel like they have misled the general public in regard to this.

2 years ago

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Verified Customer

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Lisa

Submitted two claims. One has been handled but the other one had to do with gas smell. First company refused to work with warranty and I wasn't notified by warranty company on why they hadn't showed up so I called servicer company and they said they notified you they would not be doing claim. A week later still no word on service so I just called local company to figure out gas smell and paid out of my pocket. I look at this as a failure for Choice Warranty and as a real estate agent I would not refer you.

2 years ago

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Verified Customer

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E Gray

The proper and most efficient fittings for repairing the plumbing leak were denied by Choice. I was quite disappointed a second rate method of repair was all CHW would approve. I paid the difference and this was after I had already paid the cost of a new water heater despite it being 18 years old and no longer acceptable to homeowner insurance carriers. I am searching for a different home warranty provider.

2 years ago

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Luella Brown

It's 2 stars this time because they were unable to find a company to fix my gas leak. They say they have over 12,000 or something like that companies but I couldn't get this done. The other jobs that needed repair at my house was done within a manner of days. I am just sooo disappointed, but I hope and pray that the reimbursement process goes through.

2 years ago

Choice Home Warranty Reviews