Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Mary Phoenix, AZ

I had to go online after I received a notice that they were sending someone out so I wasn't able to talk to anyone in customer service. It took a long long time both times I used them to get the appliance fixed. It took weeks the first time and this last one took over a month.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2022

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Shabnam Ballwin, MO

They've always been very good with all their service. We didn't have hot water one time and choice sent someone to repair it and they fixed the problem.

3 years ago

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Nikita Charlotte, NC

I called because my garbage disposal stopped working so the guy came out and eventually had to replace it. But he definitely looked at it to see if there was anything that could be done before replacing it.

3 years ago

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Dayne Brooksville, FL

My microwave was diagnosed with having to be replaced. They give me the option to receive a money card to go to Lowes, but it turns out there's an installation price of one hundred twenty five dollars on top of the a hundred ninety one dollars that they provided. I contacted choice about that and they said, no sorry we cannot pay for the installation of the microwave.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 25th, 2022

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Verified Customer

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Julia Cape Coral, FL

I've been a customer with choice probably at least seven or eight years now and I just renewed for both of my homes. I've never had a problem dealing with customer support.

3 years ago

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Bruce Chesterfield, VA

It was a quick service. Very easy and convenient. I really enjoyed the service. They are outstanding and quick to respond. The price was very reasonable.

3 years ago

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Verified Customer

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B Jacquelyne Morrell Williamsburg, VA

efficient and professional in dealing with my situations. When I was at a loss of hot water quick to find plumber to repair/replace. in my area to diagnois

3 years ago

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Sharon Johnson Houston, TX

I had to replace my garage door opener and Choice did not even pay half the cost! I am seriously thinking about going back to American Home Shield. The monthly payment went up but I found out the benefits are better than Choice. I was with American Shield for 25 years and counting.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 19th, 2022

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Karen V Lovett Statesboro, GA

My A/C still has not been worked on cause I need for choice to approve for technician to get supplies from Lennox distributor out of Columbia South Carolina cause the one in Georgia is given not in stock with what I need to get my a/c fixed. Please help this process!!!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 19th, 2022

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Mayna Carrington Ocoee, FL

I feel deceived by choice. I was told that my water heater was covered by the warranty only to find out it was not covered because of the size. At no time was I told that size mattered. I wonder what else is not covered. I have already paid the years membership so it's too late for me. How can I truly recommend choice

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 19th, 2022

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Klarissa Albritton Knightdale, NC

I can name quite a few issues that I have experienced over the past few months that have contributed to my disappointment with this company in general. Some of the staff are rude, obnoxious and inconsiderate to the consumer concerns/needs. I was told by a staff after being provided a quote for my out of pocket expense for an AC repair "It is not my problem that you cant afford your out of pocket cost. I am the boss and I am not reviewing this claim any further. I have been assigned to you as your case manager and my decision(s) is final." I felt horrible and from this point on, I lost interest in renewing any contract with this company.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 19th, 2022

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Verified Customer

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Hacy Green Garrettsville, OH

Prompt and courteous service. Arrived on time and replaced damaged parts. Required ordering part that arrived in a couple days. Made new appointment and problems solved.

3 years ago

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Verified Customer

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Ruth A Murphy

Filed claim. 2 weeks later a technician for hot water heater came out. Diagnosis was you need a new one. Home warranty wanted 2nd opinion. Next technician came out a week later. I watched as they tried to get it started and I also watched them cut wires and then all me if I had black electrical tape. Still they could not get it started. Diagnosis need new hot water heater. Claim was denied because of the cut wires done by 2nd technician. As I stood and watched them my guy told me they shouldn't be doing that but also they were the experts right? Been about 3 weeks without hot water. Claim denied and then review process. Claim was denied.

3 years ago Edited November 20, 2025

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Janice Ballowe Longwood, FL

Choice had someone come to look at our A/C the following day. The repairman had to order a part and it arrived much sooner than expected. Excellent service.

3 years ago

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Barbara Scott Talladega, AL

They were very effecient in getting someone to replace my disposal . when they replaced my disposal my diswasher started working. great job' thanks

3 years ago Edited January 10, 2024

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sharon Maher Joliet, IL

I had a serious problem with a contractor. I was told to wait for parts , but I called Choice and was told that he said he had replaced the parts and the all was working well. This is still in dispute and I have been without a working stove and broiler for over 3 months

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 12th, 2022

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Renette Green-Manning Hamden, CT

I was impressed by the way the technician was on time and fixed by Garbage disposal, very nice and kind . I wasn't to happy about the 2 day wait for them to come out and fix the problem, I feel that if I'm paying for Service at $50 a month I was hoping that service would more available.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 12th, 2022

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Verified Customer

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Okema Bassett Columbus, OH

I was told that there was a part that was being ordered and sent to my house and that the serviceman would return to complete the job once its received. I've not the part or a call to say someone is coming back out. I'm not sure if it's fixed.

3 years ago

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Verified Customer

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Elaine J Diggs Waynesboro, PA

Because your company does not stand by what they preach. You are not the best company. Instead of helping us you were responsible that we did not have any heat. You would not stand by your contract and your promise to be the best out there. You are not the best. and by the way everyone has a boss your so called "manager" I guess she thinks she was the boss everyone has a boss. Your ceo of your company lives in his fancy house and doesn't care one idotta about his employees or the people that get ripped off by paying monthly and does not get anything in return. You guys are a joke had no heat for 3 mons. You would not stand by your contracts. By the way cancel this contract and refund my money for the last 2 mons.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 12th, 2022

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Verified Customer

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TOMMY L FRAZIER Paris, TX

If the repair job can be repaired or replace choice home with do just that find you a repair man and one can't be found you can find one yourself once you are allowed to

3 years ago

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Verified Customer

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Jolene Penton Plattsmouth, NE

I was told when I signed up that if something could not be repaired it would be replaced. What they didn't tell me was it would be replaced not at the retail price put at the price it would cost them, wholesale, which doesn't do me any good since I can't purchase things wholesale. Now, if they were going to purchase it for m, which is what I assumed they would do, it wouldn't matter. But they give you a gift card to Lowe's in the wholesale purchase amount which takes 20 to 30 days to be issued to you. Then it takes a week or more for Lowe's to deliver the item. I have had trouble with Lowe's previously so I would not have chosen them to order something from and as luck would have it, they not only delivered a damaged stove, the delivery guys had no record the old stove was to be picked up and the new one installed. The whole system is an absolute joke.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 5th, 2022

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Verified Customer

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Jeffrey Holley Hampton, VA

Great quality service on time whenever service is needed the time something is needed the service is very prompt because the service is easily understood

3 years ago

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Iris Fischer Wisconsin Rapids, WI

We contacted you to help fix the roof ductwork leaking through the microwave and onto our stove. The situation was completed today. We were never told it is not covered by your company, had to pay the service call AND the entire bill. Needless to say we paid $2,362 for the warranty and nobody had the decency to inform us they would not cover this under warranty. Had we known this, we probably would have taken other actions.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 5th, 2022

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Verified Customer

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Nancy Catherine (Cate) Boyette Brandon, FL

I've had two appliances covered by Choice & repaired. I'm very happy with the prompt set up & appliance repairs. They were both handled quickly & efficiently!!

3 years ago

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Verified Customer

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Teri Williams Richton Park, IL

My service issues has been handled expeditiously. The process to request service is simple. The service companies that have come out have been friendly and professional.

3 years ago

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Verified Customer

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Don Lewis Red Bud, IL

Very disappointed this time. Choice couldn't find anyone to service our range, so we had to find someone ourselves. The company we found turned out to be worthless and wouldn't send Choice their prognosis. We called Choice and got a representative who was very hard to understand, and the background noise made it impossible to convey our problem. We then emailed Choice about the situation, but they never did get back with a response.

3 years ago Edited January 10, 2024

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Jackie Herold Killeen, TX

Excellent turn around they are there when u need them I have had several people I know sign up and they to are also grateful for there excellent service

3 years ago

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Paul Stanton Zizzi West Monroe, LA

Called them out and the fixed the problem asap. However, the company recommended a new unit and they didn't oblige. Now they will have to spend more money to keep a 30 year old unit alive.

3 years ago

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Shelley and Joel Ivey Swansea, SC

Don't like how they changed their policy from "REPLACING" appliances to merely giving a small percentage toward a new product. I don't like how replacement cost is at a "WHOLESALE COST" much lower than what I the consumer can find it for! Feels like a bait and switch tactic "We joined CHW with the understanding everything covered would be fixed or replaced for the simple cost of the deductible. Even sending a check for the "base model" would be much more than the lowball checks we've received for our most recent appliances that could not be repaired!! The dishwasher WAS repairable for a cost of over $500, but CHW chose to send us a mere $246 to purchase a new dishwasher. Try to find a scratch and dent for less that $400-500, let alone $246! NOT fair business practice!!!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 5th, 2022

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Verified Customer

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Leroy

There has been a mixture of positive and negative things. We had our garbage disposal replaced because of leak. It was all taken care of. I have also been frustrated. A couple of months ago I lost electricity and after three weeks I still didn’t have power. I decided to drop it and get it done myself. I had a difficult time.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Daniel Odessa, TX

It was bought by the seller of my home. I started a claim in September and I have been fighting with them about the air conditioning that needs to be repaired. I paid the technician who went back to choice to tell them it was broken and They sent someone to replace and those people never shoed up. I had to pay another service charge and then they wanted me to pay fifteen hundred dollars out of pocket. It won’t work out for me. You can’t talk to a manager unless you refuse a lot. They don’t care if they get bad reviews.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

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Oscar Austin, TX

I used it recently because the hot water heater was leaking and they said it was excluded. I don’t need a home warranty if I am going to have spend money on major things. I think the vendors are okay but I have major problems with the coverage. I wouldn’t recommend them to anyone.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 4th, 2022

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Verified Customer

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Anonymous Mesa, AZ

I’m not happy with Choice Warranty. I thought it would be a good plan to cover the house but I tried to use it las month. They were going to cover the cost of the hot water heater but that left the cost of eight hundred and sixty some dollars to pay the plumber. We opted to deny the claim because we could do it ourselves for less. They are good in customer service getting back to me.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Melinda Myrtle Beach, SC

They say if they can’t fix something they will give you a buyout. They gave us two hundred and forty six dollars for our stainless steel LG dishwasher. We can’t buy a piece of crap with that. My husband is still very mad about it.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

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Verified Customer

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Larry And Sandra Austin, TX

There has been follow through when I call. They are pretty quick to answer. They came and fixed the over. I was very satisfied. I appreciate the home warranty.

3 years ago

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Verified Customer

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Sam J Frusterio

Excellent company to do business with their very efficient very honest very friendly and make things easy to have appliances. Replaced excellent company. Highly recommended.

3 years ago Edited November 13, 2024

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Verified Customer

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Deborah Ferries Colorado Springs, CO

The company is fine, most technicians are experienced and very good, the air conditioning guy was rude and less than helpful. Had to have my adult son come upstairs and the guy became less abrasive.

3 years ago

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Anonymous Boca Raton, FL

I did not give it a 5 because I was disturbed by their refusal to cover my AC problem. I documented everything but go nowhere. They have, however, been responsible to my few claims.

3 years ago Edited January 10, 2024

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Lucille And David Delray Beach, FL

They're more efficient than any of the other companies. I used it a couple weeks ago, I called them and the next day they had send somebody over. They're very efficient.

3 years ago

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Shellie Henderson, NV

When my washer and dryer went out, I had to do my laundry somewhere else for thirty days before they sent me money back. They put it a stupid card so I can only go to Lowe’s.

3 years ago

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Verified Customer

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Teri New Orleans, LA

Better price than American Home Shield. I haven’t had any issues. They have been prompt getting service providers. I used it the other day for the garbage disposal. It couldn’t be repaired so I had to get a new one.

3 years ago

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Verified Customer

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Ebony Great Mills, MD

Last time I tried to use the warranty was for the garbage disposal. When I entered my information, the system rejected it. I had to call someone in customer service. They are working on their website. It is confusing. It is cheaper than American Home Shield.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Zeenat Collierville, TN

Customer support is easy to contact and helpful. I was a little upset last week that the plumbing service didn’t show up. They were supposed to come and they postponed two days.

3 years ago

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Verified Customer

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Paul Council Bluffs, IA

The service is good. They are good at taking phone calls. I can also do everything online when there is an emergency. It did take them a long time to find someone for our furnace the last time.

3 years ago

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Verified Customer

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Peggy Maryland Heights, MO

So far I am happy with choice. I called and I received an appointment within a couple of days. The gentleman came within a few days and it was a smooth fix.

3 years ago

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Emily Park City, KY

The technician I had was wonderful. She did a very good job. It was very easy to make the change. I was disappointed that choice only gave us a third of the value for my washer. They advertise they cover appliances but it is a notched down value.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

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Roger & Deborah Cordova, TN

When the drain sink was clogged, the guy came and took care of it quickly. He was very personable. They couldn’t take of thing in the attic because it wasn’t covered.

3 years ago

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Gary Salem, OR

I’ve been happy with choice. It was a good price. I never have any problems getting someone out here. They are always here right away. I always get everything I need.

3 years ago

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Bennie

Every time I call, I’ve gotten the help I needed. I didn’t agree with their decision to only cover one of the four ceiling fans I called about. I do appreciate that they reached out to immediately to review the situation and that they over and beyond to fix it.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Bruce

Used to think it was very good but with the last service I feel very foolish. The plumber that came took away the broken water heater but that wasn’t covered under the service so I had to pay that separately. It is ridiculous. I wasn’t too pleased when they told me.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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