Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Verified Customer

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Randy

had to get my own technician when my water heater went out because a week later chw still had not found anyone to fix the problem. paid entire bill myself because my technician said he did not have the time to submit all paperwork needed to get my money reimbursed back from chw.

1 year ago

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Verified Customer

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Jane Blakeslee

I live in Alaska. In January I was on vocation and my garage had frozen pipes. Choice Home Warranty could not find a company in my area to fix the pipes so I had to have a company come from Anchorage and fix the frozen pipes that ended up bursting. Then the heater in the garage quit working. After fighting over the phone with Choice for several days they agreed to let me have the company that fixed the broken pipes fix the heater. This company was not on their list of companies that worked for them. Choice told me that they could not find a company that would respond to them asking for work needed done. I would not recommend this warranty company to anyone.

1 year ago

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Verified Customer

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Raymond Johnson

Quick response and the technician was kind and knowledgeable. He went over and above and made sure our dishwasher was also level which was something we didn’t call about.

1 year ago

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Verified Customer

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Joann Miraglia

I like everything regarding Home choice. Representative on the phone were outstanding. And the company that they sent Twin City appliance and the technician Ryan was out

1 year ago

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Verified Customer

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Donna Palms

I have used choice home Warrenty for 5 years. It is always a great experience. I am a notary signing agent. I have referred many clients to choice home Warrenty.

1 year ago

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Verified Customer

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Roman Rios

The company is good, the time response is the only thing it would need to give a 5 stars service, since they work with third party companies the time response, quality and professionalism would depend in them,

1 year ago

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Verified Customer

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Kim Pham

Easy site to navigate and set up a claim. Claim was promptly address and scheduled. Communication was good with service vendor and they fixed our leak.

1 year ago

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Verified Customer

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Faith Smith

It was very easy to set up a claim. However, it took over a week before an authorized repair person could be located to come to the house to look at my microwave. That, to me, is an inordinate amount of time.

1 year ago

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Verified Customer

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Joy

Tried to get follow up information about my service and could not get anyone to answer the phone. They need to come out again to finish the job but cannot find the number. How do I get the information? I am Very new to the company and what to be pleased

1 year ago

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Verified Customer

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Derek

The first plumber you tried to set us up with told you from the beginning they were too far away. But you treated us like we had an appt. When they didn't show up we called and they told us what they told you. So we had to start over. The next one was far away too but they came out. You only paid for part and nothing else. So you got thousands of dollars but only paid $300. We will not be renewing.

1 year ago

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Verified Customer

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Phillip

I wasn’t happy about the cost I incurred, but the service was great and choice warranty was very helpful. The technician was great. Everything seems to be working fine on the AC system, and I am very satisfied.

1 year ago

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Verified Customer

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Kecia

When I first signed up for this program it was very different. I do not like how long it takes to get a claim assigned. I have one outstanding claim and I don't know what needs to be done to resolve it and my fridge is still broken. I am also upset that it states in the advertisements that they will "replace" the appliance if it is broken however what they will do is give you some amount that they feel that they can get your replacement appliance for and it is in no way an amount that you can get that appliance for. My washer died and was not able to be replaced it was top of the line and even had steam/sanitization setting on it but they gave me $470 dollars toward a new one. That did not in anyway pay for a new washer of equal type. That $470 was only after I argued that my washer was top of the line and had digital features etc. so they upgraded me to 470. Also what they fail to tell you is that when they give you the money it will be 25 days after you accept their offer and it will be given to you in some type of a e-voucher from Lowes. Now I don't know who they think wants to wait to get a washer that long but I have serious laundry to do. I was very unhappy with this situation I feel like they have misled the general public in regard to this.

1 year ago

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Verified Customer

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Lisa

Submitted two claims. One has been handled but the other one had to do with gas smell. First company refused to work with warranty and I wasn't notified by warranty company on why they hadn't showed up so I called servicer company and they said they notified you they would not be doing claim. A week later still no word on service so I just called local company to figure out gas smell and paid out of my pocket. I look at this as a failure for Choice Warranty and as a real estate agent I would not refer you.

1 year ago

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Verified Customer

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E Gray

The proper and most efficient fittings for repairing the plumbing leak were denied by Choice. I was quite disappointed a second rate method of repair was all CHW would approve. I paid the difference and this was after I had already paid the cost of a new water heater despite it being 18 years old and no longer acceptable to homeowner insurance carriers. I am searching for a different home warranty provider.

2 years ago

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Verified Customer

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Luella Brown

It's 2 stars this time because they were unable to find a company to fix my gas leak. They say they have over 12,000 or something like that companies but I couldn't get this done. The other jobs that needed repair at my house was done within a manner of days. I am just sooo disappointed, but I hope and pray that the reimbursement process goes through.

2 years ago

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Verified Customer

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Daniel Cole

Great service. Easy to schedule a professional to come fix my problem, in this case a faulty dryer. Definitely happy I use Choice for my home warranty.

2 years ago

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Verified Customer

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Jeffrey Alexander

Didn't appreciate the extra $160 for the service. Apparently, your company considered industry safety standards to be a "modification." Position taken was in the best interest of CHW. That broad language in the agreement was a handy loophole.

2 years ago

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Verified Customer

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Laura Lee McQueen

I had to file a claim for an ac repair. Due to the age of the unit it has to be completely replaced. Choice refused to cover the cost of the replacement and will not refund the money I paid for the warranty either. The company Choice sent said the replacement is strictly due to the fact that the parts for the unit aren't made anymore, but Choice claimed it was due to lack of maintenance on my part - which the technician said is NOT the case! I filed an appeal but was told their experts (in the appeals dept) "know what they are talking about". I have since had another company come out that agrred with the first tech - its not lack of maintenance, but the parts cant even be ordered anymore. I have filed a complaint with the state and contacted my local news. Would give zero stars if it were a possibility. DO NOT purchase a home warranty from Choice. It is a waste of money.

2 years ago

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Verified Customer

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Sandra

They still did not reimburse my $2,400 from last March 2023 for my hot water heater. They never fixed it! Have not heard back from the letter and back up I sent Certified last week to Jim Mostofi, CEO last week . Had to get my own plumber.

2 years ago

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Verified Customer

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Carl

They are very punctual. They email information I need sometimes information I don't want, but you gave me all the information I need. I used it 3 times. It's been good.

2 years ago

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Verified Customer

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Abdul

I love the fact that I can start a claim online, the only drawback I feel is sometimes it takes time to get someone assigned to your service requested. Other than that I'm glad I have something to rely on.

2 years ago

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Verified Customer

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Ivan Torralva

Filing a claim is fast and easy. Haven't had an issue with CHW. The companies they use have been super fast at addressing my issues. Highly recommend.

2 years ago

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Verified Customer

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Curtis England Memphis, TN

I much prefer filing claims on the website. The few times I had to call their customer service people had no sense of urgency to get the problem resolved. Once they assign a company/tech to your repair, they are very slow to respond, and communication is poor. Every time I have filed a claim it has taken a week or more and on more than one occasion the tech just showed up out of the blue. Luckily, I just happened to be home sick that day from work.

2 years ago

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Verified Customer

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Scott Staten Island, NY

You guys are terrible as a company. I am starting to believe others, friends, neighbors, and loved ones that Choice Home Warranty is a scam, a horrible company. to be a customer with and that you scam and lie to get out of covering what is stated in your policy. Well I have to believe them. I had your company send someone to my home when I made complaints about the furnace/ac unit not working properly and the heat not heating the upstairs properly. Your company sent someone in an unmarked vehicle that only had a screwdriver with him. He looked at the unit and found minor things that a 2nd grader would find. When I call is company back to find out the findings they answered as a house cleaning company. A HOUSE CLEANING COMPANY! Yes you read that right that it was A HOUSE CLEANING COMPANY! I had 3 different HVAC companies and each one said that there was an issue with my system and with my duct work. I had to hire a company to repair, replace and install new duct work, vents and returns. This is coming out of my pockets, I am going to contact my lawyers and take legal actions against your company. I will show them my policy, what is supposed to be covered under the policy that I am paying for each year. You pulled a scam and now you are costing me more money. I am disabled and may even contact the American Disability Act to tell them what you are pulling on disabled people and most like senior citizens. would don't know better and trusted your company.

2 years ago

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Verified Customer

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katherine duke Arlington, TX

Ease of opening claim. Dislike too long of window from vendor that responds to claim. For instance, 7am to 6pm. That is all day!!! For a working person that is very inconvient.

2 years ago

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Verified Customer

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Coach K

Lack of communication between vendor and Home Choice appointment times. Twice we had scheduled times and twice the vendor never showed as the had different dates and times that were different than emailed to us from Home Choice.

2 years ago Edited March 27, 2024

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Verified Customer

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Deborah Newark, OH

Appointment for repair was timely, repair person was pleasant, efficient and cleaned up after himself. He explained what was the,problem and how he would repair it.

2 years ago

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Verified Customer

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William

I really liked the serviceman who came out on the scheduled date. However we are looking at 4 weeks before the dryer part will come in. Up to this time we were really unhappy with CW—didn’t show up for appointments. Things seem to be better.

2 years ago

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Verified Customer

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Peggy

I've had mixed experiences with the service. Recently, they quickly sent a plumber to fix my leaking washer at no extra cost, which was great. However, in the past, I've faced issues with my HVAC unit not being covered and a long delay with an ice maker repair that left me frustrated and without a resolution. Overall, timely help but some past disappointments.

2 years ago Edited March 13, 2024

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Verified Customer

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Barbara H.

I have had Choice W Yes arranty for several years now. I’ve had to call them several times for my appliances not working properly. I have always been satisfied with the technicians that they send.

2 years ago

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Verified Customer

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vincent stanley Columbia, MO

Had a serious water leak under my sink and was replaced on less than three day. Did a great job. The garbage disposal was tightened up and the leak was stopped.

2 years ago

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Verified Customer

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Gerry Koss

The process is down pat. At first I was disappointed not speaking to a live Rep, But the responses were within 10 minutes. When I asked for a rep to call me they did!

2 years ago

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Verified Customer

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Cindy Connors Winter Springs, FL

I have paid for my policy for almost 2 years or more. I went with Chioce because you covered Hot Tubs. First, the first company never showed up for the appointment and stated they had let the Choice know many times they don't service hot tubs. The second company came out once, but never returned calls and never came out. The third and latest, Gimenez Pool Services, came out and said they can't work on it until it is determined if the issue is in the breaker or the spa. I contacted an electrician to check that and he did a full diagnostic on the spa. He told Gimenez what was needed, but I still had to pay Gimenez the $85 when someone else (that I also had to pay) did the diagnostic. And now you're telling me the thing isn't covered!?!? What the heck!! I will be canceling my contract pronto.

2 years ago

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Verified Customer

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Charles Beavers Los Angeles, CA

When I called with my issue I was denied the first time. I read my contract and it stated the item in question was covered. So this delayed my repair. Need more qualified people that know what they are doing.

2 years ago

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Verified Customer

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Ray Milne

To date CHW has been pretty great and a true “peace of mind”… have submitted two claims so far. First claim was handled quickly and thoroughly, the second is on going…

2 years ago Edited March 20, 2024

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Verified Customer

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Rimshot Stevenson Tampa, FL

Choice is usually quick with a response and service. Only problem we have had,sometimes,that the vendor comes open and wants to fix issues that are not covered and end up charging us more than the Choice service charge.

2 years ago

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Verified Customer

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Bryan Tomball, TX

Customer Service is terrible. Took 4 months to fix my refrigerator. Replaced a water heater at full price when I could have had it done sooner by contacting a local service and having them do the work. Your Company has gone from good to terrible. No willingness to help the Customer. I would not recommend to anyone and will not renew my contract. On top of that, if you talk to Customer Service, you get the run around when trying to talk to a Manager, there is no one available and on top of that no return calls, no follow up. The only thing you guys care about is signing up a Customer for a new contact and then you do nothing to honor your contract. Worst program ever. I know I won’t hear from anyone, but whoever manages your Sales and Customer Service should get involved and rebuild your reputation or be fired!!!

2 years ago

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Verified Customer

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SIS San Ramon, CA

1.The service was slow (take some time to find the right contractor) and we forced to pay twice we were supposed to pay due to that. 2.They are only responsible for the builder's grade parts. Therefore you will see your systems are downgrading. 3.Their response system automatically and by default passes the job and the follow up to your side as far as it can. 4.You need to follow up yourself, otherwise not enough care is offered. BYW, I experienced that in some occasions they respond by phone promptly, which was a good sign but not enough. One must expect that CHW resolve the problem with slowness and to the minimum.

2 years ago

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Verified Customer

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Robert Sparks, NV

The company is pathetic. I've been denied a couple claims already. The latest is a simple straightforward request to repair a ceiling fan/wiring issue (the unit just stopped working) I asked for about mid-December. They asked us, MANY times, to replace the remote; the electrician and I told them over and over the remote was working. When they finally were convinced, they then denied the claim for another stupid reason that didn't make sense. This is weeks into the process, now. I appealed and the officer okayed payment for about 1/3 of the estimated cost. HOWEVER, the electrician won't move forward with my job UNTIL he's paid by Choice got at least 2 other jobs he's had with them, completed since early January! THEY just wont pay him. They told him about 1 1/2 weeks ago he'd be "paid by Friday". That was over a week ago and nothing. In the meantime, my project isn't done. He and I have both contacted them MULTIPLE times. Everyone blames the Vendor Group who handles payment, and it's nearly impossible to talk to a live person there. The appeals officer has been nice BUT he still hasn't move anything forward. Disgusting. I will NEVER, EVER recommend this company. DON'T PURCHASE A HOME WARRANTY FROM CHOICE!

2 years ago

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Verified Customer

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Hasina

People always return my calls and they always come out to me right away. It's been good. The prices have gone up initially from when I got involved a few years back, but I guess that's to be expected.

2 years ago

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Verified Customer

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David

We've had to use it twice. Nothing actually gets fixed the same day Everything has to be pre-approved and the service guys are sitting out in the truck for 20 minutes waiting and they finally just text me and say it's going to be a few hours at the least, then they come back a week later, so nothing gets done that day. With Choice, everything has to be preauthorized, apparently.

2 years ago

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Anonymous

The customer service is just not good. They just give me the same line over and over again. I asked to speak to a supervisor several times, and they promised, but it never happened. I had no hot water and it took just about a week to get it resolved. I had to be the middleman between Choice and the plumber. They were saying one thing, the plumber saying another thing, this is just a nightmare. The overall process is just awful.

2 years ago

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Verified Customer

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Mary

I've had pretty good luck with them. I had to use it for my refrigerator and I'm waiting for a gift card so I can purchase a new one. I wish they'd be a little faster with the gift cards before my refrigerator goes out.

2 years ago

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Verified Customer

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Cliff

My automatic light on my range quit working. And the man was here the next day and fixed it right away, had no problems whatsoever. I'm very well satisfied.

2 years ago

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Verified Customer

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Bill

We had a burner on our gas stove stop working. And they had to replace the ignitor system. That's the only experience I've had with them so far. It's been very positive.

2 years ago

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Verified Customer

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Ron Palm City, FL

Choice' subcontractor has sent inexperienced techs on multiple occasions who unreasonably delayed completion of repairs. Additionally it is almost impossible to reach them and talk to a live person.

2 years ago

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Verified Customer

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Judith Foresthill, CA

Definitely worth the money. Excellent customer service. Went over and beyond to find a business that would come to our mountain home to service heater.

2 years ago

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Verified Customer

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Rita Davenport, FL

The service professional was very nice He said the dishwasher did need new spray devices on upper rack and under the lower rack. When will these be delivered and replaced? I declined the replacement of the door on the dryer. Now the refrigerator icemaker is leaking and I need repairs on that.

2 years ago

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Verified Customer

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Sunil

I used the warranty, and it took so long for the plumbing situation that I had been waiting on Choice to get the work done. My bathroom was not available for almost 2 1/2 weeks, they could be better.

2 years ago

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Verified Customer

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Alta

They were prompt in setting up the claim and getting somebody out to take care of everything I needed. The person that they sent out was really helpful and did a good job.

2 years ago

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