Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Jelani

They were friendly and helpful. My water heater had started spewing out water and I needed to use my warranty and they took someone over to replace it.

2 years ago

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Tanya Paxton Atlanta, GA

Please do yourself a favor and DO NOT use this company. There will be delays in getting a repair company out, they will tell you they don’t have the parts and do anything they can to not fix your appliance. My fridge has been broken for over 2 months. The tech said there was nothing else he could do, so they keep re assigning the job to new techs to get out of replacing it. They offered me $400 to close my case! Customer service is outsourced and useless and the resolution dept was so rude that they credited me back the $75 back I initially paid the tech to come out and look at my fridge. This company has zero customer service. I had to find out the hard way. I’m hoping my post helps others.

2 years ago

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Susan Fowler

Every time I speak with someone abroad it's very difficult to rectify my issues. They are belligerent, argumentative with no empathy. The language barrier is also a great concern. I've even been lied to by one of the representatives. I'm not sure if the calls are recorded, but if they are someone owes me an apology.

2 years ago

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Ethel Clinton, MD

Choice does not honor their advertisement of if we cannot repair it we will fix. Find loopholes in the contract that is not spelled out to deny a claim. Everything has a life span and wears our over a period of time. That is why I have a warranty, pay as you go to offset high repairs all at once.

2 years ago

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pamelia franco Moran, KS

the way you "search" for technician to accept the service call and do the repair work or recommendation to replace unit is way too long. I have had request several times that sit in a pile somewhere and then get cancelled with NO letting me know. And I have to stat the whole process again to be cancelled again. This last request took over 7 months, and I even gave you 2 or 3 local service companies that were willing to do the service call and repair if necessary. Not all of us have the money to pay for services rendered and then possibly be reimbursed. THAT's why we pay you.

2 years ago

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Renee Dayton, OH

She’s a piece of mine did it was system goes down and give them a call and get it ready fix without searching and looking for a repair person on your own

2 years ago

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Marilyn FL

Very quick to respond and schedule your appointment. I would refer this company to anyone looking for qualified companies used by Choice Home Warranty.

2 years ago

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Sandi Scott Phoenix, AZ

I am not happy with Choice. My hot water heater went out. They sent out plumber and now it's been over 3 week on second plumber and they are tired of the run around from Choice and telling me they are ready to tell Choice they are done with them. I need my hot water heater this is completely ridiculous. I was told they would try to get out of replacing the water heater and they are trying. That is the reason I have the home warranty with Choice. I am going to media if they do not replace it. They have lied to me many times and keep asking for the diagnosis and pictures over and over. All has been submitted at least 3 or 4 times. Thank you, Sandra Scott

2 years ago Edited December 13, 2023

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Lisa Vickery Prairie Grove, AR

Great customer service!! The times there have been issues with a contractor/service technician they quickly resolve the issue! Love this warranty company!

2 years ago

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Miriam Denver, CO

Professions are always knowledgeable and personable. I’ve never had any problems getting the help I need when I need it. Do yourself a favor and give them a try!

2 years ago

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Roman Las Vegas, NV

I was really upset that after I switched back to Choice Home Warranty from American Home Shield that when our swimming pool filter started to leak you refused to fix it. The parts were less then $50 & the pool guy was already here on site. This should have been fixed.

2 years ago

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Robert Myrtle Beach, SC

No, I would not recommend Choice Home Warranty. My refrigerator stopped working at the beginning of November. We made a claim and were told a repair person would be assigned within 24 hours. After two weeks and several calls to customer service, we were finally told that we could find our own repair person. We found a repair guy who came out the very next day. This was the Monday of Thanksgiving. He said that the repairs would be over $1400 and would not be worth the price. We declined the repair and were forced to buy a new one. We sent in the quote for repair and the invoice for the $139.00 repair call and Choice Home Warranty said they will only pay $500.00 when we send in the total repair invoice. The refrigerator was not worth repairing so we have no repair invoice. This company is a scam. We have two homes covered with this company and are cancelling both policies.

2 years ago

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Holly Houston, TX

What I like is when a quality experienced repair company is sent to our home after they had previously been at our home. I do not like it when a repair company is sent to our home multiple times for the same appliance problem delaying the repair.

2 years ago

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Diego Fairfax, VA

I have an ongoing issue with a plumbing crossover at home. Choice Home Warranty has sent about four technicians from four different companies but they have been unable to solve the problem. Overall, I am disappointed about the technical proficiency of these contractors. I have decided to do some research myself to see if I can figure out the problem. Choice Home Warranty has not followed up with me to confirm the status of my claim.

2 years ago

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Thomas Simpsonville, SC

problems with furnace claim no repair parts delivered in 3 weeks and delivery information has disappeared can't understand what happened with sears who are usually quite reliable can anyone sort out what happened and fix?

2 years ago

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Edwina Bluffton, SC

They refused to accept proof that my fridge was not under warranty. Samsung sent an email verifying that my compressor was NOT under warranty, but Choice Home wouldn't accept it because it wasn't on their letterhead (Samsung said they wouldn't send a letter, not their policy). The technician that THEY sent verified that the compressor was NOT a digital inverter compressor, but they didn't accept that because he wasn't a registered Samsung technician. I sent in several documents to verify, but each time, it wasn't accepted. I spent three weeks trying to satisfy them, and each time I had to explain every detail again and again. No one ever looked at the previous notes. I finally insisted on speaking to a supervisor--no easy task. An appointment was made, I received several emails confirming the date and time, with a reminder that if I missed the appointment, I would be out of luck. I was given the name of the person I was to speak with. The call came in, but the supervisor wasn't on the call !?!? It was another person who would relay my concerns.I was without a refrigerator for three weeks with Thanksgiving looming! It was the most frustrating experience I've ever dealt with. I jumped through hoops, but it did no good. Between calls to Samsung, calls to Choice Home Warranty, and calls to the repair technician I spent hours on the phone. It is clear to me that their job is to avoid paying for repairs.

2 years ago

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RICHARD MOTTERSHEAD Port Moody, BC

Quick responses from warranty company. However the companies used to carry out repairs are un reliable. We stayed home 3 days due to missed appointments by Sears. They finally showed up on day 3. Diagnosed the problem. Ordered the part and now have advised they are still locating the part. I found the part in 5 minutes and could have had it delivered the next day. We won't be a the property when the part finally arrives so we are not sure what will happen from here. Very dissapointed

2 years ago

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Linda

Service is good however some of the companies that perform services are not very organized. We had an appointment that the service person skipped, couldn’t remember what our issue was

2 years ago

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Becca Liberman Glen Allen, VA

I've had both positive and negative experiences. If the contractor who picks up your job is communicative its smooth sailing. If they go unresponsive or don't do the repairs Choice doesn't assist and you have to repay fees to have another contractor come out.

2 years ago

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Patrick Rhode Green Hill, TN

Generally satisfied. A few times they have had issues with finding repair tech but that has gotten better as of late. Fairly affordable especially if you get military discount or multi-year discount rates.

2 years ago

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Michael Houston, TX

I only give this review 1 star because that’s the lowest I can give. I’ve had 2 other warranty companies before choice and I do not recommend this place to ANYONE!! You submit your claim, it takes 2-3 weeks for any response or anyone to come out for repairs. My first claim Was a refrigerator that went out. It took 2 weeks to get someone out to tell Is it was bad and we had it replaced. We had to rent a fridge for 2 weeks which was a total Waste of time had we known we were going to buy a new one anyway. Next claim, sewer line clogged. Took 2 weeks for anyone to even respond. We had no shower, toilet, couldn’t even use the kitchen sink. The company you go With, Show-Me Plumbing, he doesn’t respond to texts or answer his phone at all. So basically we just sit and wait and hope Something gets done every claim We are going to have to file. DEFINITELY going back to my previous warranty company. They had someone out within 1-2 days. This is utterly RIDICULOUS!!

2 years ago

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Madhusudan Menon

Raising a claim and Servicing it is very efficient but the process of underwriting the costs and my out of pocket for the claim is ridiculous. As a matter of fact, I had given a 4 star and changed it to a 3. The core of insurance is coverage and compensation. If I pay 60-70% cost of the broken appliance, then insurance seems to be worthless.

2 years ago Edited January 10, 2025

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Susan

They don't have a person to talk to, so it's impossible to get help when things aren't going well. They make it so that everything that really needs to be fixed is not covered. And the first people that came out charged me $300 to put some Freon in and that was not covered. So actually I have gotten no benefit whatsoever, even though I have a warranty.

2 years ago Edited December 6, 2023

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Scott Evansdale, IA

Dislike how long choice home warranty ,took to find a repair technician for all my claims. 1st claim july 3 water leak coming from upstairs tub drain. I believe it was Oct when they denied claim. Said it was bad glue or caulk not daily wear. Tek showed pictures of cracked plastic pipe thinning over the years, under tub. 2nd claim hot water heater , denied claim . I got tired of waiting to get claim approved and NO hot water, 2months . Last claim my furnace would not turn on. I was thankful they fixed that A technical was sent in like 10 days. Illinois was cold then 40-50 degrees at night. I don't believe in bad luck but in came in threes . Choice home warranty does NOT GET tech support to your house in 48 hours. This is the big question why do they always want MORE pictures from a tech? Impossible to take a picture of a water heater that wouldn't light ,and of its leak. We drained water heater with a hose Water was running all over my basement floor. In the long run I ended up with lots repairs and cost. I CANCELED the insurance from Choice home warranty. We are disabled , on fixed income. No matter how you look at it, we didn't save money. Service technician was tired of trying to get claims approved. 850.00 we put on credit card for water heater. 85.00 for technician to come about leaking tub pipe spout. 450.00 out of pocket to repair it. We don't have cash to repair ceiling tiles walls and flooring in basement from BLACK MOLD from leaking pipes and water heater. I have had other home warranties with never having to wait Months for a technician to check the problem. SO disappointed in service from Choice home warranty. Claims manager don't even listen to a technician on the phone. Technician kept saying that we the customer did our part, he sent in the pictures, now it was choice home warranty to do there part.

2 years ago

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Pamela Watts

I feel they do not hold through their warranty policy and every claim there’s always a dispute. I had a claim to repair my thermal tank, and I initially opened the claim under plumbing as the thermal tank is a covered item. However, they told me it wouldn’t be covered so therefore I close the claim. Then when I received a copy of my policy and realize it was a cupboard item, I tried to reopen the claim, but they would not let me reopen it under plumbing, therefore I reopened it under water heater as it’s the same thermal tank as you only have one. But it was not a covered item under water heater. Therefore, I had to pay for it out-of-pocket.

2 years ago Edited December 7, 2023

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Terry

The first tech turned the water on on the toilet when we had not been able to leave the water running. When I turned it bacen i k on the toilet overflowed. He removed a boxed area behind the toilet where the lines came in and didn't replace it. When I finally got another tech out with two weeks and 2 rescheduled calls. He was supposed to fix the tub where the line had come loose from the sewer line. He ignored me. He said they needed to get parts. They left came back carrying a box with a faucet kit. Said they had it fixed. They did. Then told me I owed them another 80 dollars not covered items. I was so shocked I paid. He told me I needed to get another warranty company, your company always had thing they didn't cover. I haven't paid this months bill and won't unless I get reimbursed my 80 dollars. I talked to someone Thurs who said I'd hear from someone within 24 hours. I didn't. If I don't have a resolution by Friday I'll cancel you

2 years ago

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Wayne M Grand Junction, CO

Made & received email confirmation of a claim on 11/28. Email stated they would be scheduling a repairman. Heard no more from them until I finally called them approximately a week later on 12/4. After calling, I received an email saying a repairman was scheduled to arrive on 12/5 with a 4 hr time window. Repairman determined problem and said it would be another week to get the parts. That will make 2 weeks without refrigerator working properly. I understand the week delay in getting parts, but don't understand nothing happening on the claim until I finally called them. I wonder how long I would have waited if I hadn't called!!

2 years ago

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Luis Colon Oviedo, FL

Always a great service, quick response from the team and excellent communication, I’m very happy to be a customer, having the plan gives me peace of mind

2 years ago

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Anonymous

They listen to you and they get it taken care of. So far I'm very pleased. I think it's probably been well worth it from the expenses of fixing the oven.

2 years ago

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Rimple

I had used a couple of times and each time my experience was really bad. I had used them with my dishwasher. They assigned me someone and the guy was not picking up the calls and after that, when he picked up the call, he said that the part will come, but it will take time. So I had to go do the laundry somewhere else for month and a half which is which was very annoying and after almost a month and a half or two months I got the part. The guy came and fixed it. And my refrigerator was not working and when I called the Choice Home Warranty they assigned me someone which was coming after 10 days and in this world, you cannot live without your refrigerator not working. I told them that this is totally not working. You have to assign someone as quick as possible. And they still assigned me a person who was coming after two weeks, so that was a very, very bad experience. You can still go do the laundry outside, but you cannot put your stuff in someone else's fridge.

2 years ago

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Marvis

One of the main problems is I called them on a Monday and they got somebody here on a Friday so it took way too long to get somebody out here. They deliver late. The person that they did call out was very professional and very nice.

2 years ago

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Tom

They've been very professional from the beginning of a call until the job is completed. I signed a multi-year contract and would do it again at that end of that period.

2 years ago

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Loretta

we needed our refrigerator repaired fan went out. The service was timely and repair person was so kind and went above and beyond to get the repair done!

2 years ago

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Laura Surus Las Vegas, NV

Don’t rely on family members to help you fix things around your home. Choice warranty has brought professionals into my home to fix damages due to normal wear and tear.

2 years ago

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Gary Johns Island, SC

We haven't had hot water since Sept. 30. Today is Nov. 19. The problem is obvious, a failed blower in our tankless heater. CHW denied this claim initially because "noise isn't a covered problem." They were well aware the noise is from a failed component. They tried "noise" a second time, then it was "the plumber didn't file a report." False. They demanded a second trip; he again filed a report citing blower failure (in front of us). Claim denied, first with mumbling about no report or inadequate information, then saying failure was due to age, not mechanical failure (CHW site says "the age of a system or appliance does not matter."). Then CHW said it must be a water pressure issue the plumber needs to return. At which point the plumber said "forget it, their game is obvious." When I wanted my 3-yr contract cancelled (another story) CHW said wait, we'll send another technician. When they couldn't find another to work with them, they contacted the original plumber, who told us he'll give it one more try. He said he was on the phone with CHW for 45 minutes with CHW telling him "what to say to resolve this." He filed a report citing what they wanted to hear, at which point they started all over: "we didn't get complete info from the plumber." That was his "one more try." Of course, CHW obviously knows the issue but says they''ll do nothing w/o "the information they need," which they won't get as he (and apparently everybody else) will no longer work with them. Patience doesn't work, CHW interprets it as a signal to continue frustrating. I'm taking this to small claims court and also seeing if there's basis for a class action suit, since many others seem to have had similar issues.

2 years ago

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Joseph Syracuse, NY

Have referred a couple others to have a couple of their claims denied for what should have been considered normal wear and tear. Also in my area finding a Tech for repair service has a couple times taken days. There are a few I have called to speed up the repair to find they will not work with CHW.

2 years ago

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Daniel Las Vegas, NV

Would not fix my refrigerator showcase door because the inexperienced tech dispatched did not know how to fix. Instead he requested an entire door. This was BS and the supervisor I spoke with was a terrible representative for your company. She has closed ears and simply would not listen. It was terrible experience I will never forget. For those reasons I would never recommend Choice Warranty to a friend or a relative.

2 years ago

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Judi

I need to use my warranty right now and I called last week because my dryer isn't working. I got a response pretty much immediately. But I called on Monday and they can't get anybody till Wednesday. So that's over a week.

2 years ago

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Anonymous

I used my warranty on my A/C unit that went out. But they mixed my paperwork up and then didn't send it in. When they finally corrected it, they won't get my A/C unit fixed. But overall, it's great. Everybody was friendly.

2 years ago

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Duaine

The air conditioning coils in the attic that leaked into the air conditioner stopped working. So we called Choice Home Warranty and then it turned out that the coils were under warranty. So the part was free and then the labor cost $2000. They were all very nice.

2 years ago

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Penny

My air conditioner went out and I tried to set up a claim. They said it would be a while for them to get there and it was so hot in here, I couldn't stay here, so I had to buy one because I couldn't get anybody to do anything.

2 years ago

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Abigail

The customer service support is nice enough, but they don't seem to have any information and they can't help usually. I don't think they're in this country. I don't know if they're in the Philippines or India, and again, they're very sweet, but they don't seem to really be able to answer questions about the warranty itself.

2 years ago

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Anonymous

It was a pretty good experience when I had a garbage disposal put in. But then my furnace went out and that was a big hassle. Even though they provided the furnace and the company that put it in, I feel that I was overcharged for some of the items that that company used. Plus, it would take about a month before I actually got the furnace in. I'm 88 years old and about froze when all of that was going on.

2 years ago

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Anonymous

I don't have nothing bad to say about them. They've been doing me good. The microwave went out. They came out and couldn't fix it and bought a new one.

2 years ago

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Nabil Haj

An Excellent service company, I had a claims and they sent very professional people to fix my Fridge, microwave with 0% problems. Thank you way to Go Choice.

2 years ago

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Larry Saks Fort Lauderdale, FL

I HAD 2 OF THESE HOME WARRANTIES AND ONE FOR 3 YEARS. THEY REFUSE TO PAY FOR 80% OF THE REQUESTED REPAIRS AND FIND EXCUSES NOT TO PAY! THEY ARE ONE OF THE WORST 2 HOME WARRANTY COMPANIES IN THE COUNTRY. I HAVE A FEW HUNDRED RENTALS AND CANNOT REFER THEM AT ALL. THEIR LAST EXCUSE TO AVOID PAYMENT OF AN INSIDE CLOTHES DRYER WAS THERE WAS EVIDENCE OF SOME RUST AND DECAY INSIDE! They don't figure that there is a leak in the system where water from the interior chamber gets into the motor. So the dryer has been working fine for the last three years. they don't ask to come and inspect your appliances before selling you the policy. The salespeople don't quote any exclusions and then they screw you when you call them and ask for a repair. I am sick of this company. They are the absolute worst!

2 years ago

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Anne

The service man knew exactly what the problem was and handled it without any issues.

2 years ago Edited November 15, 2023

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tp40va Washington, DC

The electricians are very young and inexperienced. They are only interested in making a quick dollar, they are not concerned with follow through, customer satisfaction, professionalism, their business success, they only collect the $85 service fee , they are not ever seen again. I understand good workers are hard to find, but please review and research these companies and get credible references before assigning them to us. I cannot afford to pay service fee every other week for the same issue. These young men are in their 30's, they reek of cigerette smoke and Marijuana, they have no concern about growing their company, they are only making the $85 service fee and they are happy to collect the fee and that is all they want, they are not coming back to complete any job after they get that service fee. They never do. Please fix this!

2 years ago

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William

They did what I hired them to do. The tech came out, looked at issue and then fixed it. Everyone needs to be patted on the back these days for just doing their jobs. Participation awards lol

2 years ago

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Annette Crawford

I would recommend the plumber that repaired my toilet. He came prepared with replacement parts and worked quickly. His fee was higher than the regular $35 fee however. I had to pay him $65.

2 years ago Edited January 8, 2025

Choice Home Warranty Reviews