Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Chris James Daufuskie Landing, SC

I live on an island with no bridge. Consequently, Choice Home Warranty is most often unable to provide service. They do, however, allow me to use my own licensed, insured repair person who does not contract with them. The difficulty is that I hate to tie up the repair person who has already been paid his fee while he calls the the authorizations department. Today, his time would have resulted in a savings to me of only $20. Consequently, I sent him on his way and called Choice myself. Apparently, I cannot be trusted to tell the truth that a breaker was replaced because the old one had failed. So, I do not receive the $20 from Choice. This is not logical and shows a distinct lack of trust in the customer.

4 years ago

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Linda Homeowner Forest Hills, NY

When I first signed on for my CHW contract, I thought "this might work but how good could they really be?" They were here for me for all my calls - sending wonderful qualified people to do my repair work. What is amazing (and I really did not expect it would be this good) I receive a call back or email communication immediately. They have showed me that their contract means as much to them as it does to me - good move to have started this contract. The only thing which would make it better - if they offer coverage for my t.v. sets - which they do not.

4 years ago

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deadair Scottsdale, AZ

Great experience. Choice reacted quickly when my air conditioner failed. They arranged a technicians to troubleshoot the system within 48 hours. He found that the blower motor was not working, ordered the part and made the repairs the next day. This is why you buy a home warranty and Choice is the best. I have one for my house and one for my rental.

4 years ago

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Juan Santiago Woodbridge, VA

Our dryer was not heating. I entered a claim on-line and got an automated call back indicating a service provider, Appliance Fix Service, had been assigned and would e coming the same day between 3:00 and 8:00 PM. Shortly after that I got a call from Shan, the AFS technician, asking if it was convenient for us if he could come sooner. He did and fixed our dyer in a very short time. He was extremely polite and professional. Completely satisfied with the service provided! Would definitely recommend him. Very satisfied with the quick and competent response on this service call.

4 years ago

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Evelina Ramos Pahrump, NV

CHW continue to offer a commendable service to our family . When a discrepancy is reported the immediate reply from the headquarters is input into their system and within 24 to 48 hours the skilled technician comes to the house for the needed service. We are pleased and thankful for being your regular client on our two homes . Thank you so much to all of you at CHW. Continue to keep your company employees to work in synchrony to gather more customers . Mrs ,Cavett Las Vegas NV

4 years ago Edited January 10, 2024

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Joe a bluto St Louis, MO

Spoke with a gentleman from choice home warranty yesterday I have had a home warranty with American home shield for a long time and was very impressed by the coverage that Joyce offers covers a lot more than American home shield add a much of more affordable price for me I'm looking forward to the establishment of this new relationship will keep you informed as to how it goes Thanks Joe bluto

4 years ago

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Jewel McKinney, TX

I’ve only had to deal with small appliance and plumbing claims, and so far I’m happy with that. Their subcontractors were fast and responsive. The technicians were okay. CHW allowed me to cancel the claim and created a new claim if I needed to add more of similar issues to the same claim. Although, I’ve had a claim on my pool leakage probably about 2 yrs ago, I couldn’t remember the details but I remember that they didn’t approve the claim, and I still have leaks until now. In addition, from reading google reviews, it seems that more reviews stated that CHW is a scammer who tries to avoid repairing big appliances like HVAC or refrigerator, etc. So, I’m a bit skeptical about them and I’ll just have to wait and see when I have to repair big items.

4 years ago Edited January 10, 2024

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Senior Citizen Clarksville, TN

After our garbage disposal stopped, we called Choice Home Warranty for which we are a member with a contract. The company they dispatched was amicable, courteous, helpful, and polite. After the replacement was installed, the technician gave us advice on how to take care of our new disposal and what not to place in there. We found this most helpful considering we are Senior Citizens and are always eager to learn.

4 years ago

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Pamela Fayetteville, NC

CHW came through on my home repair of the garage opener, however, the service provider's technician of RJ Garage Door Service was very unprofessional. He attempted to get me to pay for the repair in addition to the service fee even before sending the diagnostics to CHW. Offered no assistance in trying to reprogram the garage opener in my vehicle, even though I realize he was not obligated to.

4 years ago

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Vamsee Lewis Center, OH

I am glad that I signed up for choice home warranty. I had a natural gas leak and It saved a lot of money for this incident. I was able to resolve a toilet issue too with the same call fees of $45. I had a bad experience in the past about a.c. problem where it was not fully covered for some reason but this time was a very good experience. Thank goodness I did not cancel it.

4 years ago

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Stuart Sherman New Braunfels, TX

I had a 15 year old washing machine go out about 6 months after I purchased a Choice Home Warranty plan. They offered me $300 cash, but I thought that was a little low to replace my machine. I talked to the lady that was out in charge of my claim and we agreed to a $400 settlement. We were both ok with that amount. She said it would take about 4 to 4 weeks to get the check, and I was able to replace my washer. Check will be in the mail.

4 years ago

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Kevin Booker Louisville, KY

I had a issue with the ice maker on my Samsung refrigerator. I called Choice to file a claim, they send a repairman to check it out the next day. The technician stated it was normal wear and tear on the part and that it should be cover under my policy. The warranty company stated it was a factory defect with my particular model, and refused To pay for the repairs which extremely displeased with. I had even paid extra for ICE maker coverage, But after speaking with someone in the resolution department we were able to come up with a compromise, an the warranty company Did finally agree to pay $275 toward the repair of my unit, leaving me a balance of only $42 which I think was fair, This whole process took a couple of months to complete which I feel like that’s too long but I am happy with the resolution of my problem.

4 years ago

Reply from Choice Home Warranty

Although we regret to hear that you are not satisfied with the outcome of your claim, we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Jan. 3rd, 2020

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Bonnie Carter Louisville, KY

Sales dept offered competitive prices on multi-year policy on two houses. Mgt good at resolving issues. Repair companies, for the most part, have done a good job. I really appreciate the support that R&S Repair in Corbin KY has given us in taking care of our Kentucky home. They are excellent & are great to work with. Choice is very fortunate to have R&S supporting their customers.

4 years ago

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Joseph Tolino Hoffman, NJ

Roy the representative explained all of the benefits and coverage associated with the total option he also explained the opportunity to get a discount because I’m a senior citizen and also I took advantage of the offer for the five year plan which gave me an extra year free. Roy was very professional and patient answering all the questions that I might have posed Ray is a true asset to your company and I’m very happy that I did join

4 years ago

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Martha J O'Hanlon Mobile, AL

My experience was the best it could possibly be. The representative was very informative, answering all my questions and her attitude was awesome. She was truly the best I've talked to in a long time. I had heard about company from a friend and the company prompted got back in touch with me. The price was perfect for my life right now and its good to know my home and its contents will be covered. Thanks to all involved.

4 years ago

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Dennis Chavez Aurora, CO

Within 10 minutes of filing a claim, I was contacted by the repair company to schedule their visit the next day. The repair person was exactly on time, as promised. He came in, diagnosed the problem and fixed it within 30 minutes of his arrival. I was stunned at the promptness and efficiency of the who process. Glad I signed on with Choice, they lived up to all their promises.

4 years ago

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renate williams Colorado Springs, CO

I had just purchased the Warranty back at the beginning of December. It so happened that the Garage door opener seized in January. Home Choice Warranty covered the parts and sent a very knowledgeable technician who had it installed and repaired within less than 2 hours. This speaks volumes of the company, and I will be referring Home Choice Warranty to everyone I know. Thank you!

4 years ago

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Darcel D. Davenger Philadelphia, PA

Eddie's Repair called. He arrived ahead of time diagnosed, made a quick call to claims and explained the problem. Left my home to retrieve the part needed. Moved the item of my concern quietly, repaired it, and placed it back to its original position. Once he was finished, I wrote him a check and he was off to his next assignment. I was impressed with his professionalism, efficiency and the excellent job he performed. Choice Home Warranty is the "BEST." I am well pleased with the price and the associate's work performance.

4 years ago

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Larry Machen Fort Worth, TX

I would say for a certainty that the young man that I spoke with was spot -on with knowledge. I was recruited by another home warranty company. Their deal was $49.99 per month and a $100.00 deductible, and they would not cover my 2nd water heater, nor my stand-alone freezer. I got all of the coverage from Choice Home Warranty, including my 2nd water heater and stand-alone freezer for less per month, and $65.00 deductible. I was treated very well by your sales associate, and now I am comfortable.

4 years ago

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Ben Colorado Springs, CO

While I can't yet give you a total experience with Choice Home Warranty because I just started. But I can say that working with Amy T was a delight. I spoke to her several times and each time she patiently answered my questions. She at any time did not pressure to make a decision. If she is the example of what Choice Home Warranty is all about, I look forward to being your customer.

4 years ago

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dahl dobson Fort Myers, FL

I called choice after a maintenance company tried to sell me new electric motors for compressor. saw on my warranty book that it was also with my plan. called choice and you set up a service call for me I needed a 2nd opinion before a spent over 600 dollars. Boch brothers came out with in 24hrs and inspected motor and said no did not need to be replaced and if, it did was still under factory warranty. service call cost was well worth the money.

4 years ago

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Mick Powell Concordia, KS

Have hade to have a hot water tank replaced, great responce to the problem. Just a couple of weeks ago had the cloths dryer start making lout noise. Had a service tech out within a few days, he figured out the problem in short order & had the part on order while still in the house. He rescheduled to come back & install the part. The part arrived in just a couple of days. Outstanding service.

4 years ago

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JLC Las Vegas Las Vegas, NV

Rachel A was extremely helpful and answered all my questions. She is patient, kind, and understanding. I had to call her back to confirm with my husband and she did not mind and was no pressure sales. This is the second time I have bought a warranty with Rachel and I highly recommend her. As a rental owner, it is essential. Outstanding customer service!

4 years ago

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Lori

They were very efficient on calling back right away, and not leaving me distressed with broken appliances in a new home for too long. They were all very professional and polite. Including the companies they have contracts with. Especially the appliance man. The same man has been here twice and he has been efficient and he is very helpful, as he is quite knowledgeable. His name is Brian.

4 years ago

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Buddy Williams Fulshear, TX

Washer malfunction. Called in, quickly notified that claim was in process and who the service company would be. Came at appointed time, diagnosed issue. Would order parts and be back next day or the following day. Got a call the first day from the service tech. Parts in truck and on the way. Showed up in 30 minutes, made repair quickly, all good. Very good experience. Will keep this warranty in place, in fact, I have a 5 year term on the warranty.

4 years ago

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rita samuelsen Mays Landing, NJ

after my first call to your company I was a little disappointed in the wait time... then after a second call I found out that the first person that I talked to misunderstood me... and my problem was not reported. then got it straitened out and had a service call from a very nice gentleman that fixed my heater... he was very polite and did not take long to fix my heater. thank you for send him to me I am much warmer now.

4 years ago

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Ms. Booker Garland, TX

I just made my purchase of the warranty so I have not called for service. I can only review my experience with the representative. WOW he was fabulous. Went over information more than once to make sure I was well informed about the plan. His name was Seth H and he gave me his direct number, confirming it with me three times to make sure if I needed anything I could contact him. my first impression gives a 100 % rating.

4 years ago

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Susan Bunzey Coeur d'Alene, ID

Called in morning. Got a call stating contractor would be to our home between 11-3 the same day. Contractor called a while later and came early. They did the job, communicated about a part needed, came back with part later on and finished the two claims. Couldn’t be happier with the service as it was timely and much needed. Thank you Choice Home Warranty.

4 years ago

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Godfred Quartey Dumfries, VA

CHW is the best home warranty I've ever signed up. I like how they're always available to help resolve your issues. They always find the solution for you when it's covered. Even when it's not covered they find alternative solutions. The Reps are very professional except once a while getting to talk to the wrong person who makes it hard. Sometimes the technicians who pick up the job mess up but if you call back CHW, they'd surely find you reassignment. But in general, if you're looking for the company that has you covered, I'd recommend CHW

4 years ago

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Jerry Joyce Chandler, AZ

Fabulous! A special Thanks to Judy G (customer service) who took our order and answered EVERY question promptly, efficiently, and with superior knowledge. She deserves a BIG pat on the back. I was in sales my entire career, and she is really GOOD! It is fair to say " I may have not been a customer of Choice had it not been for her"! Jerry Joyce.

4 years ago

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Thomas Martin Madson Rural Hall, NC

I have never used Choice Home Warranty before. But I have to say when I was reading the program, I got a call from Leo one of your sales personal. He introduced him self and asked if he could walk me through the Contract's and I said it would be alright. Leo was very professional and never once tried to sell me anything. As he went though all the details on what was covered, he gave me a few options on yearly contract, I decided to go with the 39 month plan. 36 months paid, plus three months free. Leo gave 3 different plans to choose from and never once tried to push me in any way, as what plan I should get. Very well Done Leo! Thanks Tom Madson

4 years ago

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Charles E Koster Henderson, TN

I don't remember the exact date in November 2019, I called Choice Warranty for an electric dryer not working exactly as it should. This call was made sometime after 6:00 p.m. The next morning I had an e-mail informing me that the repair facility had been contacted. Before 10:00 am, I received another e-mail telling me that the service provider would be here by 8:00 p.m. I was called later to inform me that he may be a little late. He arrived shortly and the dryer was fixed. THANKS!!!

4 years ago

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Michael Nelson Killeen, TX

I am a customer of Choice Home Warranty 2016 and the service they provide is one of exceptionally top tier. Never have me and my family had to suffer waiting on a service call. Better tet the service payment doesn't break the bank, If the repairmen can't fix it, Choice Home Warranty will replace the item for sure. Thanks you for your support and I will not hesitate in the future when I must renew my contract. I urge all friends about Choice Home Warranty.

4 years ago

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Michelle Charlotte, NC

I appreciate how effortless the whole process was. No surprises! Which I love. Customer Service over the phone did a good job. Someone was in my house the next morning fixing our heater and we are not freezing anymore. The money I paid was what I was told which I was worried about because of the horrid stories I heard about other warranty companies. You followed through and I'm a satisfied customer. I was referred and I'm glad that I trusted my friend and I'm definitely paying it forward.

4 years ago

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Gina Kuhfuss La Pine, OR

The policy is good. Our oven broke down right before Thanksgiving, but the service tech could not get our stove before Thanksgiving, so I bought the part needed for my oven & installed it. The service tech was on time the day he was suppose to be there and was super nice. He checked the oven to make sure the temperature was exact & it was. He did his job and was courteous & polite. Let's see how they are on the next service call!!

4 years ago

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Annette Kansas City, MO

Outstanding service! We moved into our house last month and had a serious water leak last week. Erik (the plumbing technician) was very professional and highly knowledgeable. He immediately diagnosed and solved the problem. Corinne (Customer service support) also called to verify the arrival time was good for me. Couldn’t be happier with this company!!

4 years ago

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Gabby

Unfortunately, when it rains, it pours. So our hot water heater stopped working. Dryer is no longer heating and refrigerator is freezing up and then getting hot. Sled choice and in literally a few hours their technician is on their way. For a small deductible, they would replace or repair. Couldn’t be better. I wish every home owner would do this and simplify the headache of who to call when something goes wrong.

4 years ago Edited January 10, 2024

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patrick t flynn Fort Myers, FL

So far after 6 years and a minimum of soft repairs, nothing major the represenatatives you have sent have been superb, knowledgeable and friendly. I'm in the process of a Air conditioning problem that I hope will be resolved and covered. A neighbor of mine had CHW and they told me that you cover the small stuff but renaig on major problems??? I sincerely hope this is not true after so many years as a repeating customer.

4 years ago

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Evalyn Fox Weatherford, TX

On Friday, I called CHW, spoke to a young man by the name of Jay. I explained we were having a problem not only with our shower but also refrigerator. This young man was polite and helpful. I think he's definitely an asset to CHW. He had a plumber here on Monday and appliance person on Tuesday. Yes, we are definitely satisfied with the service we received. Needless to say we will continue to be CHW customers

4 years ago

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Flo Greensburg, PA

The price for coverage is very good. I’ve had other coverage that cost me quite a bit more. Choice charges $60 for a service call. Others charge $75 and up. I have never had to use Choice service yet thank goodness so I don’t know positively of their service but hoping it’s as good as the one I’ve previously used although it cost me a bit more. I must confess that Choice constantly calls and texts way too much when renewal time is upcoming. They start about two months before renewal time. I don’t like that so much.

4 years ago

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Kim Jefferson City, MO

I realized at 9 pm on a Monday, that my furnace was not working properly. I called Choice Home Warranty. They started a claim. The following morning I received an email and a phone message with the timeframe for the technician to arrive. I was also given the phone number of the technician. The tech called and stated he had a cancellation, could I meet him in 30 minutes. I sincerely hope all the technicians that CHW uses are as courteous and professional as Joe, the tech that fixed my furnace. He stayed to make sure everything was working and discovered my new thermostat was defective .

4 years ago

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Raymond L Jordan Rock Hill, SC

The company you sent out to fix my garage door was THE WORST! They wanted to charge me almost $350.00 to replace a $50.00 part that takes about 20 minutes to replace. I asked them if they could lower the price and they said NO, So I then asked what if I let them do the repair and the next day I call to get a quote and it is much less than their price and the man turned around walked to his truck and left. I immediately called another company and they came out to my house at 6:00 PM that day, replaced the part and was finished at 6:20 PM. My bill was $190.00! You are dealing with a company that takes advantage of your clients. Is this how you operate? Were you cohorts in this process? I would like to have a response from you on this!

4 years ago

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djr

There is always room for improvement. One of the issues we had, and it created a lot of bad interaction between me and the Home Warranty associates, was not being told at the time of purchase that we had to be able to show proof of yearly preventive maintenance, by a certified company, or the product was not covered fully. When we were sold the Home Warranty we were of the impression, per the home warranty seller, that all our covered products were covered 100%. Many people I've spoken with are of the same impression and were surprised/upset when they heard of our interactions with Choice Home Warranty regarding our air conditioner. Our refrigerator failed, after 4 service visits, and 3 replaced circuit boards, and three of those visits costing us the deductible, we had a service man come in whom stated it was the compressor. He ran into some resistance with Choice Home Warranty, however the compressor was replaced and the refrigerator has been working well. Our washer and dryer, of 18 years, failed. Knowing that we would be given the same answer as we were given on the air conditioner we chose to just purchase a new set and not involve Choice Home Warranty. A Home Warranty can still be an advantage. I feel the part regarding proof of prior yearly preventive maintenance should be disclosed up front. This was the most frustrating part of our purchasing a home warranty from Choice Home Warranty. Our recent claim was denied because it was not a covered item. The Choice Home Warranty associate handled herself very well in explaining, not a covered service item, and we understood.

4 years ago

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Doreen LeBlanc Mount Holly, NC

We were both very happy to hear from you so quickly. Your information was clear and most helpful. You provided us with a plumber, contact information, set up the appointment and took care of our need quickly. We couldn't have done this without your immediate help. Your expertise and cost is just as you promised when we took out our contract. You have always proven your professional service.

5 years ago

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Doris Daniel Midland, TX

I changed to Choice Home Warranty this year at a significantly reduced cost. Last week we had our first freezing weather and our heater was blowing cold air. I called Choice early the next day and spoke with a representative without waiting on hold for 45 minutes or more and received a call with a time and date for a repairman to come. That same day a repairman called and was available to come. He found the problem and fixed it that afternoon. I’m so happy to see that I made the right choice when I changed to Choice Home Warrenty.

5 years ago

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Scott Gilley Maryville, TN

My Heatpump froze up on Saturday night. I called on Sunday morning, they took my report & within 15 mins I had an appointment ser for Tuesday evening. I could not be happier with Choice Home Warranty. They were fast and the local repair company was fast and friendly and did a good job. Everything was up and running within an hour of arrival. I am referring them to all my clients, friends & family. So happy I had this. Scott Gilley Maryville, Tn

5 years ago

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Christine J Perry Frederica, DE

We have had the Choice Home Warranty for a few months and unfortunately for us we have had to make three service calls. The service so far has been very prompt with service offered the same day we put in a claim. We are very pleased with CHW response to our needs. The technicians were thorough and knowledgeable and have repaired our items.. The insurance is well-worth it.

5 years ago

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Ratish kumar Sacramento, CA

I have been with choice home Warranty for over 5 years. Any time I need something to be done on my claims, I know Choice home warranty is there for me. I do live in California and my rental property is in Colorado. Due to choice home warranty I have been able to manage my property very well on repairs. My recent claim was in September 2019 , some leak under the Kitchen sink and choice home Warranty took care of it in a very professional Manner and I did not even had to sweat for it Thank you Ratish kumar

5 years ago

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Yolanda Williams Fairfield, AL

Setting an appointment was fast and easy. The technician called within 24 hours and the appointment was scheduled in a day. It was simply astonishing and quick. I am satisfied with the service so far. We haven't had a 100 degree day since the service but I look forward to the air conditioning system working proficiently. The $45 service fee was worth the cost. I will be recommending Choice Home Warranty to my family and friends.

5 years ago

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Rainbow Lin Norcross, GA

I have always been covered by home warranty. I used two different company before. Switched to choice two years ago, had few claims past two years. I have to say Choice is the best home warranty company I have ever had by far. They are quick response, they update claim status in time and also they send very good service providers. Thank you for good work!

5 years ago

Choice Home Warranty Reviews