Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Barry R Rhoads

Policies are well written, with everything stated up front, pricing was very competitive to other plans, customer service in helping my decision and fully answering my questions was right on the money. ( Anthony M)

8 years ago

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Phyllis & Larry Goldsworthy Nathalie, VA

We just took out policy & haven't used it yet. But it seems as if we need to prove we have maintained our appliances well before they repair/replace. So not sure if they will be good to deal with once we have a problem.

8 years ago

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Donald Meyer Coolville, OH

The coverage and the gentleman that sold me the warranty was very professional and explained everything in detail. Also, answered all my questions. Looking up on the internet Choice Home Warranty was rated number one.

8 years ago

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Gunarti

I've had very positive experiences with this company. Their customer support is really responsive and great at answering my questions. They're very proactive about my plan and purchase.

8 years ago

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Shelby Northport, AL

When I was researching home warranties, this company was rated number 1 on the internet. I haven't had too much experience with them, but I haven't received my packet yet that I should have gotten by now. Customer support was very nice when I talked to them, and they were very on the spot with answering your questions. They took all my different concerns and were proactive about them, which was nice.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 6th, 2018

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Anthoney Grand Prairie, TX

Customer support is very knowledgeable, helpful, and informative. I think I got a pretty good deal going with Choice Home Warranty. They cover quite a few different things which to me was really important.

8 years ago

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Less than pleased Rick Port St Lucie, FL'

We failed to read the fine print. Our A/C system is under manuafacture warranty but it just covers parts. With the Choice Home Warranty rule that they don't cover the A/C if its under factory warranty we have paid more than $1000 for repairs not covered under the factory warranty nor Choice. Gee why did we get choice. Also we have a built in microwave that the repairmen have said needs to be replaced. Choice keeps sending a circuit panel which only works for a few days. This will be the third time we report it. They did fix the circuit breaker problem only after wasting two days to verify it wasn't the hot water heater when we told them what was wrong.

9 years ago

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Katherine Farmer Falkville, AL

The service was very good, and I've had no problem with them. They have been very supportive. One time I used my warranty because my air-conditioner broke down. The same afternoon, somebody was there to fix it. I'm very pleased with it.

9 years ago

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Paul Yerys Voorhees Township, NJ

I chose them because of their price and coverage. I've had a couple of appliances go bad and they responded immediately and fixed it. We're very happy about that. One time we had a stove fail, we called them and within 48 hours we had somebody there fixing it.

9 years ago

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Ernesto Quesea Buckeye, AZ

They are reliable and honest. They come here on time and always tell you when they are coming. I've used their service 3-4 times already for my plumbing system, my faucet, my oven, and my garage opener.

9 years ago

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David Allen Enloe Melbourne, FL

I had this drain problem and all I had to do was call them. They send a plumber, he came out here, fixed the problem, and I had no more issues. They're good people to deal with.

9 years ago

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Verified Customer

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Scott And Antoinette Reynolds Henderson, NV

I had a stove repaired but it turned out that they hired someone, a vendor, that did not know what they were doing. I terminated that vendor, secured another one, and that one took care of the problem right away.

9 years ago

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Thomas Hardbarger Belmont, WV

The first couple of free times we used the service were good. I had my garbage disposal and my refrigerator repaired pretty quickly. The only thing is that they have trouble finding someone in the area to send our way, there's not a lot of service people around here. The most difficult thing was trying to get someone to work on my stove.

9 years ago

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Andrew Neil Montgomery, TX

I chose them because it was a great value for the period of time they offered. The are very professional. Though one time I needed to use the warranty for a swimming pool pump. They came out to fix it but it didn't go too well.

9 years ago

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Eric Bodenhausen San Antonio, TX

They are very efficient. Once the call has been made, they are very prompt about getting somebody out to fix the issue. When our AC coil went out, a contractor had been contacted within two days. They came out to the house and replaced the coil quickly.

9 years ago

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Tony Loda Parker, CO

They are reasonably good. I had an experience recently when my microwave quit working. Initially they didn't want to service it because they considered it a countertop unit, even though it was a built in microwave unit. Eventually they agreed to fixing it and it got resolved. In the end that was a good experience.

9 years ago

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Verified Customer

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Dewan Haque Staten Island, NY

So far it has been mixed. Most of the time it has been good, only one time it took very long for them to find somebody to provide me service. My drain was clogged in one of the bathrooms, so I called them. They were trying to send somebody but couldn't find any one. It took a week or more to get that fixed. You know, there are some things that are not covered that I didn't know because I did not read the whole contract. I've questioned why did they not cover those things, but I don't know if it is the same for other insurances.

9 years ago

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Jill Breslaw Las Vegas, NV

They seem fairly good. They answer quickly when I call them. Last time I used it, it was for the bathroom, it had leaked under the sink. Landmark just dispatched the plumber out, he changed out the part that was leaking, and all was well. It gives me good value.

9 years ago

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Viara Hristov Las Vegas, NV

I got it a few years ago, and customer support has always been great. A lot of times they would set me up with a local provider for whatever I needed within 24 hours. We usually had good experiences, except for when our needs were not covered of course.

9 years ago

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Marshall R Tomball, TX

Choice quickly sets up a repair service call but the service companies don't always repair the problems quickly. It seems they put you down in the cue. This service took five days for the service company to complete but the result was fine.

9 years ago Edited January 10, 2024

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Sheila Las Vegas, NV

Every time I contact their customer support, they've been able to contact me with a qualified representative, and have been able to follow on the job the technicians do. When I submit the request online, I usually get an answer within a few minutes, followed by a phone call telling me who was assigned to do the job I requested.

9 years ago

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Michael Cypress, TX

Just a few weeks ago, my AC went out, and they said it wasn't going to be covered because the unit had rust outside. I told them to cancel the service because it's expected to see rust on the outside of an A/C unit. They were able to work with me and get the unit replaced at a discounted cost, rather than just saying it wasn't covered. Everything was quite negative, but I think that at the end of the day, they did a good job working it out with me.

9 years ago

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Tasha Port Lavaca, TX

I chose them because they had a better rate and short response time. They couldn't find a technician the last time I had to use them, so I relied on them to refund the receipt because I had to find my own contractor. I didn't receive it, so I decided to cancel, but when I told their representatives that I wanted to cancel the service, they hung up on me! I referred a couple of my clients to Choice Home Warranty, but they ended up not getting it because their sales people are too aggressive, so this hasn't been the best experience so far.

9 years ago

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Paula McKeesport, PA

They sent a repair company to take care of my central air, so I liked that. One thing I didn't like was the fact that they don't replace some brands. I have Whirlpool and I wanted to stay with them, but they don't replace that one. I'm not happy about that.

9 years ago

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Bonnie Boca Raton, FL

Dealing with their representatives has been good and bad. I was having some trouble with my dishwasher right after I purchased the policy, and they didn't want to come out because it was too soon. They finally decided to honor the policy and came out and fixed it. They actually did a good job, but the next time I called to have my refrigerator fixed. That's when I was informed they don't take care of refrigerator plumbing, so I had to go out and buy a new one. I'm afraid of calling them now because they'll probably find an excuse for not coming. Besides that, the price was good; that's actually the reason I chose them.

9 years ago

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Verified Customer

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Ron

I chose it because I like the price. Dealing with the technicians was a great experience. I called their customer support, and about 20 minutes later, the technician called me. He came over 2 hours later and fixed my washing machine.

9 years ago

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Sylvia St Albans, WV

Each time I call, the representatives are polite and courteous. They do the job they're supposed to do. Choice Home Warranty even gave me a partial check to get a new dishwasher when my old dishwasher wasn't working properly. Overall, it's been a good experience, and I would recommend them.

9 years ago

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Lakeshia Spring Lake, NC

Customer support has been wonderful! All we did was pay them the deposit fee and they sent someone out here to fix my issues in less than 24 hours. Plus, they have better prices. My only inconvenience was a time when a plumber came over and didn't have the part he needed. He had to come back 2 days later.

9 years ago

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Darnell Jacksonville, NC

Choice Home Warranty has always been fairly good with getting someone out there the next day, or at the most, a couple of days. they're pretty good, but they're not so good on telling you what's covered and what's not. I've had to call them back to see why they don't get back to me, only to find out that certain part or service isn't covered. That's not a good business practice, because they had me follow up on them, and not the other way around. Besides that, their customer support has been good, they just need to work on not putting you on hold as much.

9 years ago

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Anonymous North Royalton, OH

We've used the warranty for different situations, and they contacted somebody that came out immediately. Everything has been fit to my liking, and it's all been very good. I was very upset one time though. A technician was supposed to repair my faucet, but he just came over, looked at it without even touching it, and left without doing anything. Besides that, their customer support was very good, quick, and very helpful.

9 years ago

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Verified Customer

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Rodolfo Arlington, TX

It's a very good company. I already used it twice, once for the washer, and another time for the garbage disposal. They replaced the latter, but gave us some money to buy a new dishwasher.

9 years ago

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Gilbert Fort Mohave, AZ

Their customer support is wonderful, but it just takes them a long time to answer. I currently have an ongoing claim for a washing machine that I placed over a month ago, and it took them 2 and a half weeks to come out and diagnose the problem. and it took them another week and a half to order the parts. I even went to California and came back, and the problem is still there. It's going to take them another week to make an appointment, and we'll have to go through the process again. We've lived without my washing machine for almost 2 months now. I had the same problem at another home in a different city.

9 years ago

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Bob Kenner, LA

The reason I chose them was because they had a good price, and so far, I've had 3 or 4 claims that were very good. They handled them right up front. I'm only upset about my refrigerator they don't want to cover. Apparently, they don't cover seals on a refrigerator, and I don't see that anywhere in my paper work, but that's what they claim. I already called 3 times to get a hold of a supervisor, and she's never available. The service is satisfactory, but not great.

9 years ago

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John West Hartford, CT

Last time I needed them, they called me back within 24 hours to set up an appointment. The local contractor came over, fixed the problem, and charged me the usual $45 fee and the rest was free. They did a good work. Overall, it's been a very good service. they've always responded in a timely manner; I'm happy to recommend them!

9 years ago

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Connie

they've handled the problem for me every time I've called them. They were right on the money, and fixed my garage door. I'm just totally satisfied with them. I'd recommend them to anybody.

9 years ago

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Rita San Antonio, TX

They've been really good. The appliances that were in the house were old and we've had several service calls, and they've always taken care of it. We've had good repair people to come over as well. The only thing I would recommend is to be sure you read the contract carefully, especially for things that are excluded.

9 years ago

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Lovada Indianapolis, IN

Everything has been good so far, except for one contractor that I wasn't pleased with. Besides that, every time I needed to use it, they sent someone out. They usually have 2 or 3 people call me, and I just pick the best one, and it's worked out fine.

9 years ago

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Derrick Raleigh, NC

Their customer support has been good, however, the only problem I've had is the quality of the service the technicians provide. The initially sent out a person to fix my double oven, but he couldn't fix it. They sent somebody else, and that other person said he needed somebody to help him fix it, but the warranty only covered one person, so I had to pay an additional $150 for that. Plus, it took about 3 months for the repair to be completed, so I wasn't happy about that. Besides that, they were pretty competitive in terms of the price for their services.

9 years ago

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Melva Penick Panama City, FL

It's been my second year with them, and everything has worked out just fine. However, there is only one thing that bothers me. I was told that the parts would be included, but the plumber that came out charged me for the parts. I wasn't happy about that, but my overall experience with them has been good.

9 years ago

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Vincent Zambito Richmond Hill, GA

Their customer support has been pretty good. The first time I used my warranty was for a fuel pump, and they covered that. The next time I called for the same reason, they didn't cover it, so I wasn't really happy. Besides that, I'm pretty satisfied with their program.

9 years ago

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Elsie Krobot Bay City, TX

I chose them because I just felt like it would be something that I needed. I've always been satisfied; it has always been taken care of every time that I've ever needed them, however, it did take a few days for my service man to get back with me once they came out here. They took about 3 or 4 days before I actually got an answer as to whether or not they were going to repair my items. It was the second time that my washing machine had gone out and they didn't want to repair it because they felt like they had once repaired it before, and it was too costly for the company to repair it.

9 years ago

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JS Memphis, TN

I chose to go with them after a friend told me about it. Customer support is good; they send people out to check on stuff and everything, but I don't think they live up to what they say. They say that if something goes wrong that they'll replace it but that hasn't happened. I needed to use my warranty for my stove top and they couldn't do it. It was an older stove top and they couldn't find the serial number or anything on it, so they said that they would have to replace it. But, they didn't replace it; they just sent me some money to try to cover it. A new stove top costs around $800, and all they sent me was about $230. That's not what they say in the warranty; they say we'll replace it if they can't find it or fix it; and that wasn't replacing to me.

9 years ago

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Weldon Sawyer Millbrook, AL

We used the warranty one time, and their customer service handled everything. When it was over, they called me back to make sure that the work had been completed to my satisfaction. Right now, I'm satisfied with the service I've got so far.

9 years ago

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Loretta Starns Colorado Springs, CO

We're satisfied with the service. They've sent out an electrician when we had trouble with our electricity, and he took care of the problem. Plus, they've given me a good service for the last 2 years. I would highly recommend them.

9 years ago

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Sheron Williams Toledo, OH

So far, their customer support has been pretty good, and I haven't really had any problems with anything. I would only say that they don't have a very large number of contractors to choose from, and I've had some trouble getting into their schedule. Besides that, the people that have come over have done a very good job. Their service is just fine.

9 years ago

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Teresa Lopez Laredo, TX

They sent me a text after I called them, and unfortunately, they were not able to repair it. The cost to repair it would've been more than to buy a new one, so they just gave me the money to replace it. Their support representatives always get a hold of us to try to solve any problems we may have. I just think it's an excellent service.

9 years ago

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Richard Naperville, IL

I've had to call them once, and I got a call back within 15 minutes, and the service provider was here within a couple of hours. They fixed it the same day. The self-processing as extremely efficient,

9 years ago

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Ann Marie Onystok Glendale Heights, IL

It's been such a frustrating experience. Our dishwasher was broken for 3 months, and they had to send over a technician 8 different times, but couldn't fix it. Finally, the 2nd technician they sent refused to pay for the part that was broken, debating that they had invested too much in the dishwasher. We had to go around and around, negotiate, debate and argue with them to approve the part, which fixed the dishwasher immediately. Their customer service representatives can be very abrupt, and non-understanding at times. Also, they're not very technical, so you end up having to explain to them in laying in terms what needs to be fixed, in order to get it approved.

9 years ago

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David Landis New Orleans, LA

American Home Service had gotten very pricey, so we decided to go with Choice Home Warranty. I've used the service to fix my sink, and they've come out very quickly to fix it. So far, everything has been great!

9 years ago

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Ralph Langstadt Peoria, AZ

Their customer support is usually pretty good, but the issue is that they said they cover the hot water heater. Well, my hot water heater went out, and the covered everything except the tank, and well, the tank is what went out. Besides that' they've replaced my A/C, and given me a small portion to cover buy a new refrigerator, considering mine was too old to repair.

9 years ago

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