Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Adrienne Mason Ocala, FL

Choice home warranty makes life a lot simpler. Prior to having a warranty I would have to call around and get a least three quotes and was unsure about whom was coming to my home. Now I don’t have that hassle what a relief. I just call Choice speak to the automatic service and the next day they sent a professional to fix my issue. The professional even came when it was convenient for me because I had to work that day. Choice Home Warranty was one of the best decisions that I have made as an 18 yr. home owner. There is nothing about this decision that I do not like…….

3 years ago

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Latasha Bose Las Vegas, NV

I have had this company before in the past and it very affordable. But when I called today, am the service guy overcharged me and charged my card without my full authorization and now I need a refund on my account. He was trying so hard to upsell me that it was super annoying. When someone says no that should be it. After hanging up on him, he still charged by card for the full amount. Please have someone call me back. Thanks.

3 years ago

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Dee Lariviere Providence, RI

Wow! Choice Home Warrenty was so fast at responding to my call and sent a washer and dryer repair man in just 1 day! Unfortunately the dryer is not fixable. Choice Home Warrenty is going to give me credit for about 334$. But again Unfortunately they are giving me a gift card to Lowes. It's so Unfortunate because I purchased a new dryer from Home Depot. Other than that they are great.

3 years ago

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Jeannie Callero Henderson, NV

Choice Warranty was quick giving the Air conditioning Tech Company to approved my work order. AB Heating and Cooling performed a great job fixing the issue with my air conditioner. I have always been frustrated with other Home Warranty .... but Choice Home Warranty gave me hope. I will always recommend them to my friends. Thank you for a fast result.

3 years ago

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Delores J Austell Cape Coral, FL

I contacted Choice Home Warranty as my oven was not working. They started immediately on my claim and by the afternoon of the same day I had an appointment with a service tech. It was determined that the part needed to repair the oven was no longer available. With that in mind, Choice Home Warranty issued me a gift card to go toward the cost of a new oven of comparable features. I was extremely pleased with the entire process. Thanks Choice Home Warranty!

3 years ago

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Deborah Yates Ellicott City, MD

Our washer was leaking, CHW sent out service provider. He was unable to repair it. He let CHW know & it was only a few hours when we got an email from them saying how much they would give us towards another washer. My only complaint is if service had been quicker I wouldn’t have been 10 days without my washing machine. We are thankful to CHW for being so prompt with helping us get a new washer!

3 years ago

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virginiakaye allen Waynesville, NC

Contacted via internet to open claim. Choice set up the apptmt. Emailed me the time and company and a phone number for them. The repairman came on time and called before he arrived. He was pleasant, respectful and very focused on his work. He worked diligently and quickly and had the problem resolved in less than 30 minutes I am happy to have Choice overage and appreciate the prompt attention. To my problem And issues.

3 years ago

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Lynda Arrington Crowley, TX

This was my first claim and it was handled in a very timely manner. I had no direct contact with anyone. I submitted my claim online, they responded with an email letting me know that they scheduled an AC company to come out, in less than 48 hours my claim was approved, and the technicians fixed the issue . I am very satisfied with CHW and I will recommend them to friends and family.

3 years ago

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Ken Garry

This is the first time that I have had a claim with this company. My Drier Stopped working. I received an email about 24 hours after I submitted the claim. I then received a phone call the next day from the Repair Person wanting the model # of the machine. I thought this was smart so he could research and maybe have the correct replacement parts. The Repair person arrived within the window I was told and was able to get the machine working again. I am vey pleased.

3 years ago Edited November 13, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 14th, 2021

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Dim Las Vegas, NV

They come as promised and perform the services based on the contract. If it's not serviceable they replaced the whole merchandise. This was my first service and the second service they performed the job well organized perfectly and with the promised if something wrong to call them. This was my experienced working business choice warranty. I can strongly recommend this business convenient and comfortable experiences to seniors like us. Any questions don't hesitate to call me. Thanks

3 years ago

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Jan Barron Montgomery, TX

When my dishwasher quit mid-cycle, I contacted Choice Home Warranty. Their response was very fast, as was the response from the technician they sent. Jason from Lone Star Appliance Repair was thorough, cheerful and diagnosed and fixed the problem quickly. Although the problem was only a thrown breaker, at 73 with a breaker box I cannot reach without a ladder, it was worth it to have someone fix it and make sure the dishwasher was working. Great service all around.

3 years ago

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lan Dao Frisco, TX

The company is honest, fast and friendly. My A/C went out in few days. They got it fixed and replaced my new motor. It’s worth to have a good home warranty insurance company for your house. Less worrying for the hot summer when your A/C broke down or your plumbing leaking in your house. I highly recommend to all my friends and family. I bought insurance from this Choice home warranty for my other house as well. Thank you Choice home warranty! :-)

3 years ago

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Mervyn Patturaj Cumming, GA

Been a Choice Home Warranty customer for 5 years now. Provides peace of mind from big repairs. Whenever there is a issue, I have always had to escalate to get things done, but not this time. The Garbage Disposal motor burnt out. Technician was sent the next day the claim was made and a new Garbage Disposal was approved and replaced within couple of hours. Was very much thrilled with this experience and hope it continues.

3 years ago

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Meeko Holley Stockbridge, GA

My refrigerator went out, where it would not get cold or freeze. I went on line to put in a claim. I received a quick reply stating that a technician will be coming out to service my refrigerator. We came as scheduled and wasn't able to repair my refrigerator. Of course I paid my 65.00 service fee. He called hours later and said I should receive an email in regards to my fridge from Choice Home. And I did. Open the email with a congratulations on replacement of my refrigerator. The only thing that I disagreed upon replacing my fridge with a single door refrigerator, Although I have a side by side. Speaking it's really an older refrigerator. They offer me a ecard to Lowes. For a fraction of the price I paid for it. It would have been great if I had cash app. So I could have bought a fairly new used one of my choice. But I'm happy with the outcome I would just add a little extra for a new one. On the other hand if it had of been newer. That would have be a problem. Now I'm waiting on that ecard to Lowes. Oooh It could take up to 30 days. That's sucks.

3 years ago

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stanfreind@aol.com Rockville Centre, NY

I just had my first experience with your company. The repair appointment was made immediately and the technician arrived on time. He was polite and cordial and I had no concerns until he was ready to leave. I noticed a stain on my tiles just outside of the laundry room that looked like it was caused by some sort of grease. The technician insisted that he used a tarp or carpet on which to work and that the discoloration on my tiles were not his doing. All I know is that the stain was not there prior to the repair. This is the third time I am relating this story to you in a survey. I still have not received any response from your end!

3 years ago

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Angela Dolega Mocksville, NC

Unfortunately, our incident occured on a holiday weekend so we had to wait longer than we wanted to, but understood the dilema...However, as soon as work resumed, we were given an appoinmtent...The service contractor was knowledgable, professions, friendly and very informative about the situation at hand... We are grateful it was a minor fix, however, because of the overall treatment receied, we are very pleased with the way everything was handled...

3 years ago

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Edna A Regala Dallas, TX

I called as soon as my appliance needed service (on 07/03). The person who answered the call was very prompt. I received an email within a couple of hours with a response that the tech would be able to accommodate us on 07/05. This is really amazing being July 4th Holiday weekend and I was expecting a response that the next availability would be another week. The appliance company came as promised and fixed the dishwasher very quickly.

3 years ago

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Choice Monroe, MI

It was easy to access and read. There were plenty of online reviews. Your ratings at various web sites along with BBB were impressive. And most importantly to us there was no high pressure sales pitch. Lisa was very professional and answered our questions completely. Plus she was quite willing to give us the time needed to discuss and return her call. All positives for us.

3 years ago

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Sarah Wilson Buford, GA

I have been a client of CHW for a couple of years now and they have never failed to respond PROMPTLY when I file a claim. Only once did my insurance did not cover an issue. The icemaker on my refrigerator. But that's alright. Just check your policies closely before filing your claim. They were nice about it. My lights and plumbing issues were handled successfully within 24 hours (except during the holidays). I've never had to recall any work performed. I recommend this company.

3 years ago

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Richard “Buck” Garrett Port Aransas, TX

My refrigeration unit in my garage was not performing well. CHW dispatched a technician from SEARS repair services and kept me abreast of the scheduling on the technicians arrival to the day. The Sears technician was very professional and diagnosed the issue promptly and ordered the necessary parts needed to bring the unit back up. The Sears technician has already scheduled the return date to make the full repair. Sears & CHW performed great in this case.

3 years ago

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dorothy perez Phoenix, AZ

I saw choice as the #1 of top 5 home warranties. I made a Call to get info and what I was told the coverage is great and the monthly cost is great. I am currently insured with 1st American and I have been dealing with them back and forth different info for the past 2weeks plus because of a broken ac and still it has not been resolved. They have been having me thru hoops. Due to the heat a motel had to be rented and I borrowed money to get a new unit. Still do not have an answer from 1st American. The agent at CHOICE was friendly. helpful and to get covered took just a few minutes.

3 years ago

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Saeed Malik Pilot Point, TX

My experience with Choice Home warranty is very positive. 90% of time they are on target. Only on time I had to deal with a snoty sales Rep.But overall is excellent. I had an issue with my Air condition and they were on top of this problem. Only my request is to listen to customer and try to understand their frustration. They might use some layman language and please send the technician to home to check out problem before you make your conclusion of denial.But again you are on top of issues and do the best to solve the problem.

3 years ago

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Laurence Dash Laurel, MD

Technicians showed up promptly, and checked all the functions of my cooling system after I explained the problem I was having. They performed an accurate diagnosis and fixed the problem immediately. They gave me advice on proper maintenance and operation all the heating and cooling systems in my home. Great service. Choice home was also very prompt in scheduling my service once I made the call. I am currently renovating my home and this took a lot of stress off me. Thanks again!

3 years ago

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Windsor House Alpharetta, GA

How often does life send you a curve by killing your Dryer mid-day Thursday and the Home Warranty people schedule an appointment the next day. And is fixed in less than 24 hours, and because your on Choice Home Warranty you get a $300 repair for $85. Not sure how often, but I definitely got to experience it in real time. Happy wife oh yes, so happy life thanks Choice Home Warranty...

3 years ago

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Marc Miller Clarksville, TN

They have a very efficient automated system for claim processing. Enter a new claim and you get almost immediate feedback. I found that scheduling with repairmen was very prompt. I only waited a couple of days for someone to come to our home. My only complaint is that it took two visits to have Choice agree to a replacement and then, the replacement will cost me $400.00 in addition to paying $65.00 each for the two service visits. Maybe it's a persistence test? Our contract runs out in two months and I'm leaning 55/45 towards renewing. Don't get the impression that a claim will be covered for no additional charge. I will have more observations once the replacement takes place. Heck, right now I don't know if "replacement" is the entire outside unit or just the compressor. The technician says it only needs a compressor.

3 years ago

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Dj W. Cleveland, OH

The agent was very informative about what is covered with the warranty. She was able to answer my questions and set up a payment plan that would be the best for me. We were able to get the Senior/disability discount which was also very helpful. I feel I had a very positive experience, and while I don't look forward to things breaking down in my house, I look forward to getting service under the warranty if and when I need it.

3 years ago

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Joseph Behr-Stenzel Charlotte, NC

Our air conditioner stopped cooling and I was very concerned tgat it was going to be a total loss and very expensive replacement. Then I remembered I had Choice Home Warranty coverage, I went to their on line portal and make a claim. And got an appointment set up for two days later. I was concerned it was to far in the future, so I called the service tech directly and he was able to come out the next day. The fee was only $85, as outlined in my agreement, and they covered everything else. All the reaprs were done and we are nice and coole again!

3 years ago

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Scott Eagles Olive Branch, MS

Choice Home Warranty provided piece of mind when I purchased my new house. Although the Seller picked and paid for the service, I have been pleased with the response to my home repair requests. Although they were minor repairs, they were resolved without any issues for Choice Home Warranty. As with most home warranty companies, it did take a couple of days to get someone out to look at things. Do not expect someone to show up the day an issues is reported or the next day (in all of my cases). This could vary based on homeowner location as some may have more repair contractors than others.

3 years ago

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Mylene Wilson King of Prussia, PA

I have been with this company for almost ten years and never have problems placing claims with them. Customer service is awesome, the monthly premium is pretty reasonable. They can send a technician right away. Highly recommended to get warranty for your house because a lot of things can break down specially if you’re not handyman 🙂. Just call Choice Home Warranty you’ll have peace of mind.

3 years ago

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Nicy Nash Memphis, TN

Thanks CHW for your promptness in these urgent situations . At one point I didn't know how I was going to have things fixed to the Holy Spirit telling me to get a home warranty plan , so I did. Sometimes the $85.00 is too much but by the grace of GOD I manage . My son and his family were displaced by the pandemic and have been with me His wife left him with a 3mth old that will be a year on the 24th of this month . It hasn't been easy . With the help of the good Lord and CHW we're going to make it through . Bravo CHW ! Thanks and GOD Bless .

3 years ago

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Geraldine Wood Columbia, SC

I have called the company twice this year. Both times it was for the same reason. First visit the contractor said it was not an AC leak but a roof problem. After a few weeks when the leak came back, this time it actually leaked through the ceiling into and onto my washing machine. I called a roofer, through CHW and when the contractor came and looked at problem, he discovered that the drainage pipes were not connected properly thus causing this leak. Back to CHW to get AC contractor back and this gentlemen fix the problem of the drainage pipes not being connected. I still have the damage caused by the leaking in my closed by washing machine.

3 years ago

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Sandy100 Spring Hill, FL

Quick and easy! Tiago was my serviceman and did an excellent job! Showed me what was wrong and was prompt and efficient. Even though I have to purchase a complete new unit I could see why and was in complete agreement with everything he said. So bottom line - I do have to spend a lot of money - I am confident when my unit is replaced it will be done correctly which is the important part.

3 years ago

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Kathleen Turza Darien, IL

I spoke with a gentleman on the phone who was fabulous at what he does, he was excellent at explaining everything to me, extremely professional and he went above and beyond in the aspect of customer service. He is one in a million, I hope his compensation is equal to his outstanding attitude, explanation of options and customer service. Thanks to him I will refer Choice Warranty to everyone!

3 years ago

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Tessie Homestead, FL

The question and answer process was painless. Our rep Marcus was extremely helpful and transparent with the details of the policy coverage and costs. We were able to sign up two properties for extended coverage with an excellent sign on discount. We are excited to hopefully not have to use the service - but if we do we are sure we will be in good hands.

3 years ago

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Gertrude Harris Houston, TX

"ALL" Customer Care Agents (Kelvin, Samantha, Lisa and Derrick) whom I spoke with today were very professional. These professional were either employed with Choice Home Warranty or the Servicing Representatives connected with A& E Factory Service(Associated with Sears Home Improvement), responsible for assigning their Technician to come to my home to fix my appliance were great. My issue was when your Choice Home Warranty Agent accidently identified the Dryer rather than the Washing machine as needing repairs upon submitting my Claim request. So I was concerned that the Technician was going to tell me too call and put in another claim When he (James) arrived there was no need to fix the washing machine . A closer look in side revealed that there was a penny stuck inside the base of the washing machine which caused the spin cycle to malfunction. Once I removed it with a butter knife the turn cycle started to work just fine. Therefore, no charge required.

3 years ago

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Rick Meyer Dallas, TX

On Christmas Eve we found that the supply side of the dishwasher valve under the sink was leaking badly. After turning off the hot water at the heater in the attic, I put in a service request to CHW. On the morning of the first working day CHW got back to me and said that they had not yet found a CHW service tech, but authorized us to call our own if desired. We did, and I had a service tech at our home the next afternoon. He needed to go get some parts. I completed the online information that CHW required, and they approved the $265 repair within about 15 minutes. The service tech returned the next day and completed the repair. Now I just have to wait 30 days for CHW to send me a check.

3 years ago Edited January 10, 2024

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Cbblighthouse Atlanta, GA

Jack, the Customer Representative with whom I talked was personable, efficient, proficient on his job and seemed to be knowledgeable of the needs and concerns of a senior citizen and how my needs might differ from other customers. Also, living on a fixed pension income he also gave me the senior discount. In a world of making a quick buck, it was refreshing to do business with someone that not only had his eye on the bottom line but also my needs, protection and safety. Only time will tell for sure but I have a good feeling about this company and its employees. We will see.

3 years ago

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Kathy Gadd Salt Lake City, UT

The representative was polite and respectful. He was patient in explaining the different options and in answering my questions. The biggest problem I have with Choice is the way they conduct their sales negotiations. They start off like any car salesman with their lead in price then if their is any hesitancy by the buyer they offer slightly better price. By this time I am starting to feel nauseous and you are hit with yet another "special" offer which makes me want to forget the whole thing. Why not cut the crap and just offer your best price right up front? We are not stupid! We know what you are doing and you would gain more respect and customers by avoiding the used car salesman approach. It is such a big turn off and nobody likes it.

3 years ago

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Richard McDaniel Westlake, OH

I called about a leaking washing machine. The technician came over and told me the seal and bearing needed to be replaced. I let Choice Home Warrenty know about the diagnosis. Everything went smoothly. The parts came in today, and the technician came out on Saturday and fixed the washer! I am real happy with Choice Home Warrenty and the way they expedited my case. Thank you.

3 years ago

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Kathy Vinski Cape Coral, FL

I would give 5 stars, for appt times, very happy with Choice and service calls. However, I can not give this rating when something needs replaced. Every time something needs replaced there is always some reason they say they don’t cover it. And the process starts trying to get the covered appliance or in this case a toilet replaced. Nope not covered due to chemical marks. Where you ask do you see them! You don’t, that’s because the toilet is older, that’s what I was told. So they won’t replace it. Ask for someone else above the person, I’m told there was no one else to talk to she made the final decision. And I can not go above her. There always seems to be a reason they do not cover replacing anything. I love having a home warranty, I never have to worry about who should I call. What kind of company will come. If they are a reputable business . I also wish that Choice would offer a 1 time a year A/C cleaning in the contract. One it benefits me to get it done each year and 2nd because in my view it benefits Choice because they know customers are maintaining the unit. I would not mind that 1 time charge added to my contract with a reasonable fee for it.

3 years ago

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Mike T. Charlotte, NC

The technician called to give notice when he would arrive and he was on time, much appreciated. He was attentive and patient when I explained the problem with the upstairs HVAC unit. He inspected the unit, took pictures, adjusted the Freon level. He subsequently informed me of what he did and, due to the age of the unit, advised that he would consult with the owner of the company regarding any needed additional repairs. The technician was knowledgeable and very professional. I was very pleased with the service.

3 years ago

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Mike Jones

Excellent customer support and response time. Just over the last 6 months we had our front load washer breakdown and they provided quick support and then just a few days later my hot water tank failed as it began to leak and they replaced with a new tank. I highly recommend Choice Home warranty as you never know when appliances will break down but eventually they do and then you are covered.

3 years ago Edited January 10, 2024

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Kim V. Baton Rouge, LA

I haven't used it so far so this review is only based on the phone call I receive. I downgraded a star for being so rushed on the phone. I literally typed in my number and got a call before I had a chance to look at the information online and he didn't explain anything. I had to ask questions but I was still rushed along like he only wanted a quick sale since he was asking for my credit card info. If I wasn't really in the market for this today I would have been very put off. He was nice enough but needs to slow down a minute. I hope I bought the right policy since I don't know much about it yet...

3 years ago

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Hilary Power Tucson, AZ

I have had the warranty since February. I was fed up with my previous warranty as they took forever to complete a service call and I could never talk to a person. If I did talk to a person I was always transferred at least once. This was my first claim, I spoke with someone immediately and the service was completed within 4 hours of placing the claim. Great experience so far!

3 years ago

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Sharon M Povlak Jacksonville, FL

Jack was very helpful and knowledgeable. He explained clearly how we could get a much better value purchasing the 5 year plus one year free! He also asked us if we had other property that we could get an additional discount. We do and have now covered it as well. I had been trying to purchase a Samsung washer extended warranty ,however this will far exceed that. Thank you for answering my inquiry so promptly. Wish we had done this earlier. We just payed a plumber yesterday!! Thanks again Sharon

3 years ago

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Tim Gasson Yulee, FL

I was a bit off when it was only auto response. But this was my first time so I played along. To my surprise I was given an appointment for the Monday. This was Sunday evening mind you. The service company (D&J Doors) called first thing Monday morning. He was able to answer a question I had about coverage and was quick with a quote for my non covered problem. He also was able to get the job done in the AM instead of the PM appointment that was made. Bless Home Choice and mostly D&J Doors for their quick response and great repair and price.

3 years ago

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Eva Dallas, GA

I have always had good servicemen send out for my problems. They come in a timely matter do the work clean up their mess and I have no problems with choice paying them. Also Adrian Saunders is the main reason I came back to choice because he was so nice when I first I said I wanted to shop around he did not give me a hard time and he said he would call me back periodically which he did and he was always nice. I didn’t have the same results with the other companies I was calling in Shopping prices with weird

3 years ago

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Theresa Clark Lansing, IL

My air conditioning unit just stopped working, I panicked then remembered that I had Choice home warranty. I made a claim at about 8pm and the technician was at my home before 9am the next day, made the repair and now all is well. I’m so glad to have Choice home warranty as the go to when I need help in getting repairs made to my home. Amazing!!!

3 years ago

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Cheryl Romeoville, IL

This rating is based on two recent claims I made on one of the policies I hold with the company. In both cases I was very pleased with the company’s response, follow-up and the caliber of the assigned technicians. They were both skilled, professional and polite and were able to solve the problems, one with a water heater and the other a furnase.

3 years ago

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Linda Kay Mt. Pleasant, SC

I have had a Choice Home Warrenty Policy for 2 years now and this is an outstanding company. They produce exactly as they promise… excellent service and response to handle the problem. My most recent experience is with an Air Conditioning system. The technician who came was professional and knowledgeable and responded quickly to help move things along.

3 years ago Edited May 23, 2022

Choice Home Warranty Reviews