Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Bennie

Every time I call, I’ve gotten the help I needed. I didn’t agree with their decision to only cover one of the four ceiling fans I called about. I do appreciate that they reached out to immediately to review the situation and that they over and beyond to fix it.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Anonymous

Hot water wasn’t heating. There was a part that was dirty. It has been fine ever since. It was fine using them. I had a problem with the plumber but not choice.

3 years ago

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Juan

Used it for the garage door opener and it was a very good experience. I did have some difficulty between Choice and the contactor for the water heater. Customer service has answered all my questions.

3 years ago

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Anonymous

It is a better service. I can get everything I need fixed or worked on. I am satisfied with it. I really enjoy the warranty. They are very professional.

3 years ago

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A.I.A

Recently I used the warranty and they got a technician out very quickly. It was fixed quite well. The person who helped me sort out my ticker was very quick.

3 years ago

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Ratnakar

I wanted insurance for my appliances so I picked them. They paid me some money when my cooking range broke. They did try to fix it first. The same thing with my dryer. Sometimes the technicians are good and some are not.

3 years ago

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Verified Customer

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Thurman And Mary

They are the best fit for me. Whenever I need them to come, they always schedule the next day or the day after. They never procrastinate. They get the job done.

3 years ago

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Leroy Humphrey

The technician came at the appointed time, he communicated details about how long the job would take and the parts that needed to be ordered and was courteous.

3 years ago

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Tony Yu

Fast service and trustworthy. I would recommend Choice Warranty as the number one choice for a reputable company especially in times of need to fix your appliances.

3 years ago

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Terry Swift

Prior to signing up with choice home warranty, I spoke with the sales person and ran through a litany of hypotheticals to see exactly what they cover. Thus far, we have called choice home warranty seven times, and each time they tell me it is not covered. This company is a complete scam. Additionally, a company choice home warranty hired, sent a man out to fix my dishwasher. He was rude, condescending, and did not fix my dishwasher, but instead cut all of the wires back there. He was not an electrician and had no business cutting wires. I called choice home warranty to complain about the man cutting my wires , to which they replied, they only cover ware in tear On a dishwasher, not severed wires. I read explained that the only reason the wires were severed was because of the man they hired. They denied this claim and told me to file an appeal to which I did. Then, they denied my appeal. I am sick to my stomach that I gave this company $3000 for a three-year contract. Choice home warranty has no intention of providing any service, their scam is to take your $3000, and deny every claim you submit. It is obvious that customer service team is well trained to say " we do not cover this, it's in your contract". I make sure to tell as many people as I can to never sign up with choice home warranty.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 4th, 2022

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Richard

All the people are very helpful. Just recently I used my warranty for a washing machine problem and supposedly sent me a check for probably half with the washing machine costs to replace it.

3 years ago

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Phuong

The company really did a good job. I like the way they create jobs.

3 years ago

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Tomega

They set up claims for me and within twenty four hours I get a call saying that they're coming out within a couple of days they were quick and efficient.

3 years ago

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Tom

Our washing machine went out and we've been waiting now for three weeks to get the money to replace it. They've decided not to fix it just to replace it but we've been without a washing machine now for two to three weeks.

3 years ago

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Jerry reese

Because they respond at a great time and the service guy was excellent with his service and Choice homes okay to work with no hesitation no hesitation

3 years ago

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Frank Tucker

quite responsive to needs of customer unlike their competitors and I've tried them all. It comes down to service and choice is leagues above the rest.

3 years ago

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Scott Nelson Toms River, NJ

The service techs that come are very good, the issue is it takes many days to get service. The cost of the service far exceeds the results. I was totally out of heat for many days waiting for help. U can't reach a live person on the weekends. The sales person falsely stated that service should be at the home the same day or next day. With my two calls it was several to many days.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 31st, 2022

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Richard Phillips Indianapolis, IN

Garage door broke they listened to my concern and connected me we a great company the gentleman was very professional fixed the door in a timely manner

3 years ago

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Cheryl McDowell

We had to claims that were not paid one of them was our heater and air conditioner and there was no reason why it should not have been paid we are very unhappy

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 31st, 2022

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Verified Customer

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MS Summerfield, FL

I called chw with a claim for our washer and dryer. I was told this would be a SINGLE service call fee.$75 when this person showed up in his car, No tools he looked at the washer and said he had to order tension rods and he came up with that by pushing on the drum. Thats it! Didn't touch the dryer, didn't listen to what I said was the problem. Then he said its $150 because of two appliances one of which he didn't even touch. I get an email from chw saying they scheduled an appointment for Feb 25, so I called the "Repair person " and told him we wouldn't be home the 25th and he said they don't have the parts yet anyway and he would let me know when they came. Then I called chw and explained this person charged me $150 instead of 75 and the customer service person said they would get my $75 back when they could reach the vendor who by the way has no website, no address only a cell number. Never heard from anyone, chw or the vendor. Now chw said I have to prove I paid this crook and that if they don't reimburse me that chw would comp my next service call? So I'm out $150 ? Because chw doesn't know who they're sending to peoples homes? I will NEVER call chw again and you better believe this review you've been wanting is going on Yelp and any place else I can think of! Unbelievably bad business on Choice home warranties part.

3 years ago

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James And Donna Eureka, MO

I signed up quite a few years ago probably because of their price and the cost for the people come out to do the work. Sometimes I've had issues and they needed to be addressed. It ended up being a couple days for the air conditioning when it went out.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 31st, 2022

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Karen Greenville, NC

They got back to me quickly, however with ordering parts and stuff has been difficult. I thought they would replace my microwave with full value but they only replace around $200.

3 years ago

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Anonymous Indianapolis, IN

I haven't had any problems with them. I'm just happy with the service they can provide. Happy with the technicians that come out. No more problems in my bathroom.

3 years ago

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Charles Phoenix, AZ

The technician that came out was very positive and upbeat, however my problem that I want to get resolved still exists. I've used it twice now, the first time it was denied. I had just started paying for the service the beginning of January but my policy didn't go into effect until February, so they denied my first request.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 31st, 2022

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Verified Customer

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Thomas Denver, CO

Great pre and post follow up. Showed up at my home at the recommended time. Very professional and knowledgeable. Resolved the issue with the Double-Drawer Refrigerator.

3 years ago Edited January 10, 2024

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Huyen Seven Corners, VA

I got estimated for the refrigerator replacement but they only gave me very little, not as much as I wanted to replace the whole refrigerator. I have to put on money out of pocket half of the price to buy a new one, so I'm not very satisfied with that.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 31st, 2022

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Lenora Tripplett Rockford, IL

You know when you have an emergency breakdown like your furnace goes out on the coldest day if the year and, you have company from out of town you want immediate attention but, you have to wait which could take hours.

3 years ago

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Valerie C Williams Riverdale, MD

I have an issue with my registration my food is going bad easily. A Tech was sent out from Sears It worked ok for couple of days and went dead again. I called CHW to address the issue the rep told my to contact the service guy directly. A claim was put in but no one has contacted me. I am currently not working.

3 years ago

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D Gesser Charlotte, NC

THEY DO NOT LIVE UP TO THEIR AGREEMENT! They determined our over the range GE 1800 w microwave needed replacement. They did not replace & install as the warranty states. Instead they opted for a clause where they offer you a Lowe's gift card for about 1/3 of the value, claiming it is not based on retail costs but costs they are able to obtain. I contacted our state attorney general's office and they told me there were already 11 claims filed against them in 2.5 months in 2022 and too numerous ones to count prior to that. BUYER BEWARE! Good thing it wasn't my air conditioning system. A total waste of money!!!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 23rd, 2022

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Joel Wine Auburn, GA

Had to call about a plumbing problem. They were very friendly and acted quickly. Plumber was out at the in 2 days. Took them a few hours to fix. Great ajob!

3 years ago

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Verified Customer

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Trina Levins Cincinnati, OH

The men that came to fix my sink was professional. Respectful, and got the job done. The only issue is how long it took to have someone come to fix the sink. It was a week. That's two long!

3 years ago

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Connie Daubenmire Mesquite, TX

The contractors they retain are very low quality. I have had systems made worse by the technician, I have personal items turn up missing, and have had appointments rescheduled multiple times. The service fee is too high for someone on a limited income and you still get the that’s not covered mantra.

3 years ago Edited January 10, 2024

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Brenda West Rutledge, TN

Because of an EMERGENCY repair that wasn't recognized as such. Water heater flooded floor...1 week b4 repair could come out. Called my person who came that day. Would not reimburse cost. Company DOES NOT recognize emergencies. Will give better review if reimbursed for invoice.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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William Malcom Eatonton, GA

I called to have a service done for my a/c to figure out why the air was not flowing throughout my home. I told them them It wasn't the unit because It broke last summer and was fixed. It now was not distributing air flow correctly. I made 2 claims for a/c and ductwork because I was unsure of what was causing this issue. My claim was filled and a very good technician came out to service. He diagnosed the problem and which he said could be fixed. He emailed his findings to Choice and did not hear back. I had to call and find out what was going on. I was told that I had to show that the a/c had been fixed before they would move forward. I'm thinking this means from the past summer since I was not a customer with you to show that it's not a preexisting problem. I sent in my invoice from the repair and didn't hear anything for over a week. I called the case manager and she informed me that it was received and would be under review. I waited over a week again with no response. I called my agent again and she said she moved it up the list and would let me know something soon. I never heard from her again but did receive an email saying that they can't move forward until the problem is fixed. So I emailed my agaent back asking what else they need. I sent them what I had about my unit being fixed. This is not even the same problem I had the past summer. So I'm guessing they are not going to cover any ac work until I fix the problem. My question is why even pay you every month if I still have to pay out of pocket for repairs. Should have never switched from my former company but Choice was rated #1 with a better price. Companies like this are all a scam. Take your money and when things happen give you the run around or find a way to cheat you! Extremely dissatisfied and plan on cancelling my service and possibly letting BBB know what type of service is provided here.

3 years ago

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Verified Customer

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Jolesha Sherwood, AR

The guy they sent me to ix my water pipe lied to me and it cost me extra. I don’t blame choice, I blame the person they sent. The person went for the dishwasher was able to fix it really quickly.

3 years ago

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Catherine Longmont, CO

They found me a plumber who was friendly and knowledgeable. He lived a distance from my house but he did come back a few days later to replace the part. I am disappointed there is not a serviceman in my immediate area.

3 years ago

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Don And Vicki Cottage Grove, MN

Wish they had more contractors in the area. They seem somewhat limited in our area. The rest is good so far. They followed through with the water heater. It was done in a quick amount of time. A day or two.

3 years ago

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Anonymous Sykesville, MD

I chose them for the price. The first time went to use it, they told me even though it was passed the thirty days, they were not going to pay for it because they thought it was too soon. For the most part the service is good but sometimes they offer you a lower value to replace things.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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Edrena Salisbury, NC

When I called to have the dishwasher fixed the technician said it couldn’t be fixed and needed to be replaced and reported that to them and they offered me only two hundred and fifty dollars. I couldn’t get a dishwasher for that amount so I don’t have a dishwasher. Other times I am satisfied with how they solve my problems.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 23rd, 2022

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Anonymous Las Vegas, NV

I shopped around a bit and felt they were right for me. They sent someone out the next to fix my toilet. They denied my claim one time because I didn’t call them before the problem got worse.

3 years ago

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Andrea Upper Marlboro, MD

The system is automated so you don’t talk to a person. The next day a rep called me and scheduled an appointment. The service was really good. It was fixed right.

3 years ago

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Ronald Virginia Beach, VA

Seemed like a good value when I started. The people that are responsible for reading the claims don’t read them. For example for our microwave we had all the parts replaced and it is not fixed. We had three different repair people come out and after four months it is still not fixed.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 22nd, 2022

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Tressa Marietta, GA

Thought it was a good investment but I’ve had trouble with my dishwasher ever since September. We’ve had eight service calls and multiple items replaced as promised but we can’t figure out how to get our dishwasher replaced. All of the people they have sent to the house have been professional and cleaned up after themselves.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Ashley Indianapolis, IN

I will not be renewing my policy with Choice Home Warranty. I will for sure be going with a different company. They did not cover the full cost of the microwave. I also had a plumbing issue and it took them 48 hours to come out even though it was leaking on the first floor of my home. I couldn’t wait 48 hours so I had to pay out of pocket and they don’t provide refunds or any type of assistance.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 23rd, 2022

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Patricia Pittsburgh, PA

If something happens it is easy to make a phone call and get someone out. I am not worried. The customer support answers phone calls and always gets someone out. I did have to complain to get them to replace the ceiling fan. I did appreciate that when I didn’t want a contractor to come out because he is negative, they sent someone else.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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Darlene Cross, SC

Really happy that I can talk to a real person who understands us. When my washer quit working, the guy came out in a couple of days and ordered a part and was able to fix it.

3 years ago

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Michael Summerville, SC

The service technician was great through the home warranty company. I had one situation they siad was normal wear and tear and they didn't want to cover.

3 years ago

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Carolann Coriano Leland, NC

Finally, after many, many repairmen sent by you, none of whom fixed the problem, Clayton from A&E Sears made the correct diagnosis and our issue has been resolved.

3 years ago

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Edith J Coleman Montgomery, AL

Microwave issues. Sent a technician out. Tech said he needed to order a part, never called never came back. We finally called Choice and they stated they could'nt replace microwave, not usual wear and tear. The door handle had come off. They only gave us a credit towards a new microwave, which we are still waiting on.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 22nd, 2022

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Michelle R Emerick Chicago, IL

We have had no heat for 11 days. Yes, our repair has been approved. But our service provider is not moving forward since he has been told by Choice that Choice will only pay him a total of $650 to install the furnace. He usually received $1560 to install and cannot afford to install for $650. Choice told him 2 days ago that Choice would contact me to discuss within 24 hours. No one called. I called yesterday and begged to speak with a supervisor and was denied this ability. I was told someone would call within 24 hours. NO ONE CALLED. We have no heat and it is 27 degrees Farenheit in Chicago. We are paying high electric bills for 11 days now for space heaters as I am having to keep our water running to keep pipes from freezing while Choice fails to follow through on their commitment to us the policy holder. Why will Choice does not pay the service provider the needed cost to install our furnace. I am on the phone now with a Choice service rep Norbert on the "questions about your policy line" and he is saying the operator yesterday did not make record of our call, nor did that operator make the request he promised for me to speak with a supervisor. I called at 3:02 and was on the phone with him for 13 minutes. It is 3/10 and I called at 4:02 and am asking to speak with a supervisor and get resolution about when I will receive our furnace and some heat. 15 minutes later and I am on hold again. And again I am waiting for a supervisor to call me within 24 hours...

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Mar. 22nd, 2022

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