Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Stanley Concord, CA

My light fixture is still not fixed. Electrician first showed up on January 22 and diagnosed the problem as a bad transformer. Choice approved the repair and electrician ordered the part and returned January 30 to replace the transformer but it was the wrong size. Electrician reordered the correct size and returned on February 6 to install the new part. The new transformer did not fix the problem and the electrician determined the problem was the light socket which requires replacement of the entire light fixture. Electrician said he needed to obtain approval from Choice to replace the light fixture. Contacted the Electrician on February 14 for an update and was told he was still awaiting approval from Choice.

2 years ago

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B Brems Philadelphia, PA

I would think twice about this company. When I had service on my clothes washer, it was totalled and had to be replaced. They conveniently thought I had a top load washer so they could give me 200 dollars less. When I called them, they adjusted it. In the case where the appliance needs to be replaced, they give you an e-card from Lowe's, so your are forced to buy from Lowe's and you will not get the e-card for at least 25 days. For appliances, it's best to get the extended warranty because their plan sucks when it comes to replacement.

2 years ago

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mike doyle

Thomas was great. He worked hard and gave good advice. The problem has not been corrected but it wasnt his fault. The solar company is resposably for the problem not him

2 years ago

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Philip San Diego, CA

I am new to Choice HW after being frustrated with American Home Shield. Unfortunately, my experience is worse. I called about my oven and a technician came a a couple of days later on January 29th and said it needed a new igniter. However, the appointment for fixing the oven was set at February 9th, almost two weeks later. After a long wait, Zach's Appliance Repair in Oceanside was supposed to come between 11 and 3 PM. I tried to get an earlier appointment but was met with no call backs and full email boxes. On the day of the appointment, no one showed all day long. Attempts to let Zach's know by phone, text and email were in vain. Now two more working days later (February 13) no one has yet called to explain their absence or set up a new appointment. To boot, I had to pay $85 for the upcoming service in advance but nothing has been done. I truly do not understand why the service is so awful. I don't know if this complaint will be quickly heard by CHoice, so I plan on calling them tomorrow.

2 years ago

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Rosaliy Las Vegas, NV

my issue has not exactly been resolved. Your electrician did some work on the breaker box swapping some wires around but I still have flickering lights and fluctuations affect tv and appliances as well.

2 years ago

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Richard St Louis, MO

The replacement cost offered for oven that had obsolete parts was first $89, then $800, then $1080. I was told that was thee best I could get and I could not talk to anyone higher up., so I accepted that payment. The exact replacement for my oven at Lowe’s on sale is $2400 from $4400., so I am out almost $1300. When I called to cancel, I got a new person; supervisor, who could no longer add to my payment because I accepted the $1080.

2 years ago

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Stephen Poughkeepsie, NY

I have been a customer since 2018. I find it is hit or miss depending on the situation. There have been times I was asked to find a company to service the issue since they were having difficulties in my area. This had happened more than once and negates one of the reasons why I went with a home warranty company.

2 years ago

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Venkata

The day I claimed my claim was 3 weeks ago. Today is 3 weeks, and still, they are just going back and forth between them and the technician who is supposed to fix the problem. There is a group that authorizes the technician to go ahead and fix the problem. That group doesn't authorize the work. The whole process is very bad. They are allocated technicians, but the technician doesn't have a permit to fix the problem. He has to do every step of the areas to get permission from them. To cut the hole in the wall, they get permission from them. How do you diagnose the problem? There's a leak behind the wall, you cut the hole in the wall to see the leak, right? They were, but they didn't have permission to cut it.

2 years ago

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Anonymous

We had a problem with the heater and everybody has been extremely responsive and he kept in touch with me throughout the entire process. It was just a wonderful experience

2 years ago

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Kathy Kelly Red Springs, NC

Choice Home Warranty was right on the ball getting me a repairman right away for my broken garage door spring and my washing machine. I would highly recommend them.

2 years ago

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Michael

The first claim I had was a leaky pipe in 2023. I put a claim in, no vendor was assigned. Tried calling numerous times and the phone would eventually disconnect. Did receive responses via email. But was always you were looking for a vendor to assign it to. Ended up getting a response for me to find my own plumber and submit a claim. No thanks. Not going with Choice again.

2 years ago

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Peggy St Louis, MO

The reason for only three stars is that the customer is not told up front that installation on an appliance is NOT covered. In most cases this is a considerable amount of out of pocket cost in addition to a prorated amount for the actual cost of the appliance. Some peace of mind but still a large amount to be paying but the customer.

2 years ago

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Danise Crossville, TN

I have had issues in the past with choice but not this time. They found a service provider quickly and he was able to get the work done in a timely manner

2 years ago

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Lucinda Memphis, TN

You did not have people to service this request for many days until one finally answered. Also with my first service that had many call backs, the plumber was not well trained and had to come back 3 times to get the leak fixed.

2 years ago

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Michael Lexington, NC

2 years ago

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Bill Spencer Medford, OR

They left me without heat for over a week. Said they couldn’t find a technician. I found one in two hours to diagnose the problem. Control Board was ordered. Same technician installed it two days later when it arrived. House had gotten down to below 50 degrees. Entire family was freezing!!!!! Now I have heat and just PAID THE $600.00 BILL MYSELF!!!! $125.00 Labor and $475.00 FOR THE PART. NO COVERAGE OR PAYMENT FROM CHOICE HOME WARRANTY!!!!! BETTER TO FIND MY OWN TECHNICIAN, THAN HAVE MY WHOLE FAMILY FREEZE!!!! I had spent over $2,500.00 for coverage by CHW no response to emails or calls. WILL NEVER USE CHW AGAIN;; HOPE AND PRAY NO-ONE ELSE DOES EITHER!!!!! TOTAL RIP OFF!!!!!!!!!!!!

2 years ago

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Lisa

I needed to use the warranty to fix a drip in the shower and it was fixed promptly. I would like it if the service calls were more convenient hours, because I do go to work and don't really want to take a day off from work to get something repaired.

2 years ago

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Alvin

I've had to use the warranty 2 to 3 times, and it's just not very responsive. The last time on my dishwasher, it took about 7 days. They lied when they showed me the contract that specifically said that I would have someone in my home within 24 to 48 hours.

2 years ago

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Kenyata Fletcher

So far I filed two claims that were nice and simple however I didn't speak to someone so I wasn't able to give more information about my claim. But the ease made me like the simplicity of using this service vendor.

2 years ago

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Roberta

I have attempted this survey several times and for some reason it does not go through. One of the things I don’t like is a survey that does not allow you to submit a basic response without having to elaborate!! Perhaps it would be simpler to ask numbered questions!!!

2 years ago

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Viti Phann Channelview, TX

Overall, it's been really helpful having Choice Home Warranty. They have been very good at communicating with us and sending out someone as soon as they can to fix the issue.

2 years ago

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Karen Killeen, TX

I put in a request to have a previous work order reopened because the repair hadn't been done for 30 days by N& T Services on January 15th and I still have not heard from this guy. I have even texted him myself. He know that he messed up on the job, so he won't respond. I have emailed Choice Home Watranty and haven't heard from anyone. Is this how you all treat your customers? I am about to get rid of you all. You all send out contractors that do sub-par jobs and charge a service fee and then don't respond to the customer.

2 years ago

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Samuel Davis Del Valle, TX

Although minor claims were approved, the major claim submitted was denied. The claim for repair of my septic system was denied. Septic system repair is not a choice it is a necessity, and it has to be done promptly. It is a health issue and a violation or county code if not done promptly. Upon notice to my service company all steps were done to make repair ASAP. Choice Home warranty was called while the repair was being done and was denied because they had not approved.

2 years ago

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Richard Harris Scottsdale, AZ

Our recent service was not what we expected- the gentleman that came to fix our microwave was very nice! He indicated that a part needed to be ordered (simple solution to fix the control that you press for selection of minutes etc) our unit is a double appliance, microwave on top, oven on bottom. kitchen aid -high end unit- Choice wanted to replace whole unit or give us gift card $600 for Lowe’s ?!?! Our unit is 3 to 4 thousand! They wanted cheap solution- unacceptable!!! Ridiculous! We just needed a “part”. - sent over to case mgr. Just given a “take it or leave it “ answer. Bad customer service! Last year had similar situation with dishwasher- needed repair - said report didn’t say problem “due to wear and tear” therefore would not repair cause of wording( we ended up having to buy a new one out of our own pocket! So sorry years ago we bought a 4 yr contract with choice- be glad when it’s over!

2 years ago

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Brittany Ardito Wylie, TX

When putting in a claim it would not let me talk to a customer service agent. It keeps putting me through automated prompts when I needed to talk to a rep about an ongoing issue. When I keep having an issue with the same appliance, I am forced to pay a trip fee every time the tech needs to come out to fix it again.

2 years ago

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Michael Stoneham Bradford, PA

When I reported a problem with my shower diverter, Choice agreed only to pay for a contractor grade diverter; this would have made my four part shower/bath component group look terrible, since the parts would not match. After much dialogue and explanation of the problem, Choice offered no other option. Additionally, when the plumber indicated that he had to replace the water pipe connection to put in the new part--and have it work, Choice would not pay him. This means that although Choice warranteed the part, they would not repair it in its entirety. I was very dissatisfied with this service and had to pay--out of pocket--for the majority of the repair. In another small job, Choice hired a felon as a handy-man who fraudulently cashed my check twice--and for hundreds of dollars over the visit fee. They would not reimburse me for the latter stolen money. On other repairs, I have gotten good service and prompt support from Choice.

2 years ago

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Kenneth Woodway, TX

We have called for rework on claim#225476393 on Jan 10 received email about recall. I emailed DOODY CALLS twice with details and have yet to hear back from them or you about being fixed. At present time they can not come as we don't have water.

2 years ago

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Robert Warfield

Picked contractors out of my geographic area which increased response time and follow-up for subsequent issues that might arise. If you opt to hire your own contractor then their reimbursement is less and makes you use their guys. This involved a replacement of AC system. Very disappointed in how it was handled!

2 years ago

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Michael Davila Dallas, TX

2 years ago Edited January 17, 2024

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Edgar

In order to settle a claim, I followed the instructions of a customer service given over the phone. Apparently these instructions were somewhat different from the official version and did not get reimbursed for the money I paid for the work to be done Choice Warranty should have reviewed my case in a business like manner taking in consideration the information I got from their representative.

2 years ago

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Louise

So far, I've had great customer service. I just renewed and we had a plumbing leak in our bathroom. So within 24 hours, we had someone out to repair it.

2 years ago

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Darlene

I've used it 2 or 3 times and every time it's been a good experience. They come right out within 24 hours and handle the problem. And it's been a Godsend.

2 years ago

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Michael C League City, TX

They answer all the questions that I have. Plumber came out, looked at the issue, didn't take much time for him to resolve the problem and that was good.

2 years ago

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Mahesh

Choice Home Warranty is very reasonable also, and their deductible is also reasonable for $60 or something like that. And they are prompt in the response.

2 years ago

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Donald

They said that they would get a person to come and they didn't. I finally looked online and found that they weren't going to get a person to come, but they didn't make any attempt to contact me separately. Now we're going back and forth about what kind of paperwork and so forth they need.

2 years ago

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Allen

We don't ever get any customer service. We had one good experience lately, but the rest are either you guys schedule an appointment and nobody calls, or it's just like a random time. So you're kind of held hostage to when they're coming. It's not a very good system.

2 years ago

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David

I always get answers. Very quick, responsive, and nice. it's been good so far, like I said, it was only just one time where they didn't cover what I looking for, so. But that's okay, I'm very happy with it.

2 years ago

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Deise

I had a pump on my well problem, I had to have my water heater fixed, and my A/C fixed. Everything was well done later. They are precise and they fulfill what they are promising. I highly recommend it, so far.

2 years ago

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Anonymous

I just appreciate them getting it in a timely manner. My experience with the person who came was very good. The person they had working for Choice Home Warranty to fix our fridge did a good job.

2 years ago

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Joan

I wouldn't get it again. I put in a claim in August, and they came again today. This is the 4th person that has come. One didn't come because you didn't pay him. I've paid twice to have it repaired. Nobody ever changed that around. And then finally they got Sears here today and they have to order two more parts. That was August and it is now January and I still don't have an oven.

2 years ago

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Troy Steinbock Lubbock, TX

2mins to file a claim, a very rapid email with the name of the contractor and appointment date. Service tech was great. I’m very happy with my first claim!

2 years ago

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Anonymous

You change the price and don't notify me. I've been told I was sent an e-mail and I did not get the e-mail saying that the price was raised. I think there should be some type of notification to your customer before you change your price.

2 years ago

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Walter

They always know what they're doing. Used it for my microwave that needs to be fixed, and there is an appointment already scheduled. And my dishwasher that is planned to be fixed.

2 years ago

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Yu

Overall, my experience is not that great. I called them so many times. I have met really good representatives trying so hard to resolve my problem. But the thing is, if the company they assigned is not doing their job, it's not their fault.

2 years ago

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Tim

The last time I used them, it was a good experience. The guy called to make sure I was home. He came in, he assessed the problem, checked it out and took care of it. But when I had my water heater replaced, it took him almost three weeks to do it and the guy that did it left a line that is twisted.

2 years ago

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Todd Killeen, TX

I have used choice warranty a few times now and I have gotten great service. Hours after filing a claim I get an appointment with a service provider.

2 years ago

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Zekia King Dubai, DU

This was the worst home warranty company EVER. They would literally send anyone out no matter their experience level. I had someone come to my home smelling of marijuana, I had someone lie and say they fixed something that they didn’t. I was double charged. The appliances in my home are on the higher end some of the techs just weren’t familiar and the time choice did a pay out it wasn’t even enough to pay shipping for the appliance I needed to replace. I had a pool tech come out, he was great. Other than that NOOOOOO DO NOT DO IT. Not to mention it took weeeeks in the middle of summer for them to have someone come out to address my air and I was pregnant. It was unbearable. When someone finally came out they said it was one thing wrong… then came out again and said it was something else. Oh and I had a guy hang up on me because he was late and when I asked what time he would be there he couldn’t handle it and had the worst attitude in the world. I have that one recorded. I really wish I could list my phone number and just go over every reason you shouldn’t pick this company but I can’t. Just take my word for it please!!! American home shield was better but my new home is over 10k square feet so they couldn’t cover it.

2 years ago

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Mary Burleson, TX

I am a Property Manager for several properties. My owners are out of California and I have worked with them quite a while. They have 100% faith in anything I recommend. Our experience with Choice Home Warranty this year, has been horrible. It's interesting, how different it is, to speak with the "Sales" people, that sell the policies as opposed to the representatives that handle the claims. The majority of the claims were denied and those representatives did nothing to try and help or process a claim. It's extremely obvious, Choice Home Warranty trains the representatives that process claims, to do whatever is possible to make sure a claim is denied. I've worked with Home Warranty Companies for over 15 years, I've never had claims denied, until this year, with Choice Home Warranty. Choice "sells" their policies by offering lower prices than most other Home Warranty companies/policies. I would advise people to know, why the Choice Home Warrany policies are cheaper. It's because they don't intend on processing most claims, they plan to deny as many as possible.

2 years ago

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Peter Centreville, VA

It worked, I was not happy about the technician having to come back because the furnace failed following the repair. It was not clear how to get them back so I opened another claim which was a mistake. Should be easier

2 years ago Edited January 17, 2024

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George Thomas, Jr.

I’ve had Choice for two years now and I am extremely satisfied with them. We’ve had three claims and they all went very smoothly. I would recommend Choice to anyone.

2 years ago Edited November 20, 2024

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