Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Jeffrey Alexander

Didn't appreciate the extra $160 for the service. Apparently, your company considered industry safety standards to be a "modification." Position taken was in the best interest of CHW. That broad language in the agreement was a handy loophole.

2 years ago

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Verified Customer

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Laura Lee McQueen

I had to file a claim for an ac repair. Due to the age of the unit it has to be completely replaced. Choice refused to cover the cost of the replacement and will not refund the money I paid for the warranty either. The company Choice sent said the replacement is strictly due to the fact that the parts for the unit aren't made anymore, but Choice claimed it was due to lack of maintenance on my part - which the technician said is NOT the case! I filed an appeal but was told their experts (in the appeals dept) "know what they are talking about". I have since had another company come out that agrred with the first tech - its not lack of maintenance, but the parts cant even be ordered anymore. I have filed a complaint with the state and contacted my local news. Would give zero stars if it were a possibility. DO NOT purchase a home warranty from Choice. It is a waste of money.

2 years ago

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Verified Customer

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Sandra

They still did not reimburse my $2,400 from last March 2023 for my hot water heater. They never fixed it! Have not heard back from the letter and back up I sent Certified last week to Jim Mostofi, CEO last week . Had to get my own plumber.

2 years ago

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Verified Customer

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Carl

They are very punctual. They email information I need sometimes information I don't want, but you gave me all the information I need. I used it 3 times. It's been good.

2 years ago

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Verified Customer

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Abdul

I love the fact that I can start a claim online, the only drawback I feel is sometimes it takes time to get someone assigned to your service requested. Other than that I'm glad I have something to rely on.

2 years ago

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Verified Customer

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Ivan Torralva

Filing a claim is fast and easy. Haven't had an issue with CHW. The companies they use have been super fast at addressing my issues. Highly recommend.

2 years ago

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Verified Customer

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Curtis England Memphis, TN

I much prefer filing claims on the website. The few times I had to call their customer service people had no sense of urgency to get the problem resolved. Once they assign a company/tech to your repair, they are very slow to respond, and communication is poor. Every time I have filed a claim it has taken a week or more and on more than one occasion the tech just showed up out of the blue. Luckily, I just happened to be home sick that day from work.

2 years ago

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Verified Customer

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Scott Staten Island, NY

You guys are terrible as a company. I am starting to believe others, friends, neighbors, and loved ones that Choice Home Warranty is a scam, a horrible company. to be a customer with and that you scam and lie to get out of covering what is stated in your policy. Well I have to believe them. I had your company send someone to my home when I made complaints about the furnace/ac unit not working properly and the heat not heating the upstairs properly. Your company sent someone in an unmarked vehicle that only had a screwdriver with him. He looked at the unit and found minor things that a 2nd grader would find. When I call is company back to find out the findings they answered as a house cleaning company. A HOUSE CLEANING COMPANY! Yes you read that right that it was A HOUSE CLEANING COMPANY! I had 3 different HVAC companies and each one said that there was an issue with my system and with my duct work. I had to hire a company to repair, replace and install new duct work, vents and returns. This is coming out of my pockets, I am going to contact my lawyers and take legal actions against your company. I will show them my policy, what is supposed to be covered under the policy that I am paying for each year. You pulled a scam and now you are costing me more money. I am disabled and may even contact the American Disability Act to tell them what you are pulling on disabled people and most like senior citizens. would don't know better and trusted your company.

2 years ago

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Verified Customer

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katherine duke Arlington, TX

Ease of opening claim. Dislike too long of window from vendor that responds to claim. For instance, 7am to 6pm. That is all day!!! For a working person that is very inconvient.

2 years ago

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Verified Customer

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Coach K

Lack of communication between vendor and Home Choice appointment times. Twice we had scheduled times and twice the vendor never showed as the had different dates and times that were different than emailed to us from Home Choice.

2 years ago Edited March 27, 2024

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Verified Customer

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Deborah Newark, OH

Appointment for repair was timely, repair person was pleasant, efficient and cleaned up after himself. He explained what was the,problem and how he would repair it.

2 years ago

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Verified Customer

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William

I really liked the serviceman who came out on the scheduled date. However we are looking at 4 weeks before the dryer part will come in. Up to this time we were really unhappy with CW—didn’t show up for appointments. Things seem to be better.

2 years ago

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Verified Customer

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Peggy

I've had mixed experiences with the service. Recently, they quickly sent a plumber to fix my leaking washer at no extra cost, which was great. However, in the past, I've faced issues with my HVAC unit not being covered and a long delay with an ice maker repair that left me frustrated and without a resolution. Overall, timely help but some past disappointments.

2 years ago Edited March 13, 2024

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Verified Customer

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Barbara H.

I have had Choice W Yes arranty for several years now. I’ve had to call them several times for my appliances not working properly. I have always been satisfied with the technicians that they send.

2 years ago

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Verified Customer

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vincent stanley Columbia, MO

Had a serious water leak under my sink and was replaced on less than three day. Did a great job. The garbage disposal was tightened up and the leak was stopped.

2 years ago

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Verified Customer

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Gerry Koss

The process is down pat. At first I was disappointed not speaking to a live Rep, But the responses were within 10 minutes. When I asked for a rep to call me they did!

2 years ago

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Verified Customer

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Cindy Connors Winter Springs, FL

I have paid for my policy for almost 2 years or more. I went with Chioce because you covered Hot Tubs. First, the first company never showed up for the appointment and stated they had let the Choice know many times they don't service hot tubs. The second company came out once, but never returned calls and never came out. The third and latest, Gimenez Pool Services, came out and said they can't work on it until it is determined if the issue is in the breaker or the spa. I contacted an electrician to check that and he did a full diagnostic on the spa. He told Gimenez what was needed, but I still had to pay Gimenez the $85 when someone else (that I also had to pay) did the diagnostic. And now you're telling me the thing isn't covered!?!? What the heck!! I will be canceling my contract pronto.

2 years ago

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Verified Customer

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Charles Beavers Los Angeles, CA

When I called with my issue I was denied the first time. I read my contract and it stated the item in question was covered. So this delayed my repair. Need more qualified people that know what they are doing.

2 years ago

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Verified Customer

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Ray Milne

To date CHW has been pretty great and a true “peace of mind”… have submitted two claims so far. First claim was handled quickly and thoroughly, the second is on going…

2 years ago Edited March 20, 2024

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Rimshot Stevenson Tampa, FL

Choice is usually quick with a response and service. Only problem we have had,sometimes,that the vendor comes open and wants to fix issues that are not covered and end up charging us more than the Choice service charge.

2 years ago

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Verified Customer

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Bryan Tomball, TX

Customer Service is terrible. Took 4 months to fix my refrigerator. Replaced a water heater at full price when I could have had it done sooner by contacting a local service and having them do the work. Your Company has gone from good to terrible. No willingness to help the Customer. I would not recommend to anyone and will not renew my contract. On top of that, if you talk to Customer Service, you get the run around when trying to talk to a Manager, there is no one available and on top of that no return calls, no follow up. The only thing you guys care about is signing up a Customer for a new contact and then you do nothing to honor your contract. Worst program ever. I know I won’t hear from anyone, but whoever manages your Sales and Customer Service should get involved and rebuild your reputation or be fired!!!

2 years ago

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Verified Customer

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SIS San Ramon, CA

1.The service was slow (take some time to find the right contractor) and we forced to pay twice we were supposed to pay due to that. 2.They are only responsible for the builder's grade parts. Therefore you will see your systems are downgrading. 3.Their response system automatically and by default passes the job and the follow up to your side as far as it can. 4.You need to follow up yourself, otherwise not enough care is offered. BYW, I experienced that in some occasions they respond by phone promptly, which was a good sign but not enough. One must expect that CHW resolve the problem with slowness and to the minimum.

2 years ago

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Verified Customer

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Robert Sparks, NV

The company is pathetic. I've been denied a couple claims already. The latest is a simple straightforward request to repair a ceiling fan/wiring issue (the unit just stopped working) I asked for about mid-December. They asked us, MANY times, to replace the remote; the electrician and I told them over and over the remote was working. When they finally were convinced, they then denied the claim for another stupid reason that didn't make sense. This is weeks into the process, now. I appealed and the officer okayed payment for about 1/3 of the estimated cost. HOWEVER, the electrician won't move forward with my job UNTIL he's paid by Choice got at least 2 other jobs he's had with them, completed since early January! THEY just wont pay him. They told him about 1 1/2 weeks ago he'd be "paid by Friday". That was over a week ago and nothing. In the meantime, my project isn't done. He and I have both contacted them MULTIPLE times. Everyone blames the Vendor Group who handles payment, and it's nearly impossible to talk to a live person there. The appeals officer has been nice BUT he still hasn't move anything forward. Disgusting. I will NEVER, EVER recommend this company. DON'T PURCHASE A HOME WARRANTY FROM CHOICE!

2 years ago

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Verified Customer

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Anonymous

The customer service is just not good. They just give me the same line over and over again. I asked to speak to a supervisor several times, and they promised, but it never happened. I had no hot water and it took just about a week to get it resolved. I had to be the middleman between Choice and the plumber. They were saying one thing, the plumber saying another thing, this is just a nightmare. The overall process is just awful.

2 years ago

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Verified Customer

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David

We've had to use it twice. Nothing actually gets fixed the same day Everything has to be pre-approved and the service guys are sitting out in the truck for 20 minutes waiting and they finally just text me and say it's going to be a few hours at the least, then they come back a week later, so nothing gets done that day. With Choice, everything has to be preauthorized, apparently.

2 years ago

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Verified Customer

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Hasina

People always return my calls and they always come out to me right away. It's been good. The prices have gone up initially from when I got involved a few years back, but I guess that's to be expected.

2 years ago

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Verified Customer

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Cliff

My automatic light on my range quit working. And the man was here the next day and fixed it right away, had no problems whatsoever. I'm very well satisfied.

2 years ago

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Verified Customer

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Mary

I've had pretty good luck with them. I had to use it for my refrigerator and I'm waiting for a gift card so I can purchase a new one. I wish they'd be a little faster with the gift cards before my refrigerator goes out.

2 years ago

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Verified Customer

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Bill

We had a burner on our gas stove stop working. And they had to replace the ignitor system. That's the only experience I've had with them so far. It's been very positive.

2 years ago

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Verified Customer

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Ron Palm City, FL

Choice' subcontractor has sent inexperienced techs on multiple occasions who unreasonably delayed completion of repairs. Additionally it is almost impossible to reach them and talk to a live person.

2 years ago

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Verified Customer

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Judith Foresthill, CA

Definitely worth the money. Excellent customer service. Went over and beyond to find a business that would come to our mountain home to service heater.

2 years ago

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Rita Davenport, FL

The service professional was very nice He said the dishwasher did need new spray devices on upper rack and under the lower rack. When will these be delivered and replaced? I declined the replacement of the door on the dryer. Now the refrigerator icemaker is leaking and I need repairs on that.

2 years ago

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Verified Customer

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Alta

They were prompt in setting up the claim and getting somebody out to take care of everything I needed. The person that they sent out was really helpful and did a good job.

2 years ago

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Verified Customer

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Sunil

I used the warranty, and it took so long for the plumbing situation that I had been waiting on Choice to get the work done. My bathroom was not available for almost 2 1/2 weeks, they could be better.

2 years ago

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Verified Customer

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Stanley Concord, CA

My light fixture is still not fixed. Electrician first showed up on January 22 and diagnosed the problem as a bad transformer. Choice approved the repair and electrician ordered the part and returned January 30 to replace the transformer but it was the wrong size. Electrician reordered the correct size and returned on February 6 to install the new part. The new transformer did not fix the problem and the electrician determined the problem was the light socket which requires replacement of the entire light fixture. Electrician said he needed to obtain approval from Choice to replace the light fixture. Contacted the Electrician on February 14 for an update and was told he was still awaiting approval from Choice.

2 years ago

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Verified Customer

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B Brems Philadelphia, PA

I would think twice about this company. When I had service on my clothes washer, it was totalled and had to be replaced. They conveniently thought I had a top load washer so they could give me 200 dollars less. When I called them, they adjusted it. In the case where the appliance needs to be replaced, they give you an e-card from Lowe's, so your are forced to buy from Lowe's and you will not get the e-card for at least 25 days. For appliances, it's best to get the extended warranty because their plan sucks when it comes to replacement.

2 years ago

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Verified Customer

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mike doyle

Thomas was great. He worked hard and gave good advice. The problem has not been corrected but it wasnt his fault. The solar company is resposably for the problem not him

2 years ago

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Verified Customer

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Philip San Diego, CA

I am new to Choice HW after being frustrated with American Home Shield. Unfortunately, my experience is worse. I called about my oven and a technician came a a couple of days later on January 29th and said it needed a new igniter. However, the appointment for fixing the oven was set at February 9th, almost two weeks later. After a long wait, Zach's Appliance Repair in Oceanside was supposed to come between 11 and 3 PM. I tried to get an earlier appointment but was met with no call backs and full email boxes. On the day of the appointment, no one showed all day long. Attempts to let Zach's know by phone, text and email were in vain. Now two more working days later (February 13) no one has yet called to explain their absence or set up a new appointment. To boot, I had to pay $85 for the upcoming service in advance but nothing has been done. I truly do not understand why the service is so awful. I don't know if this complaint will be quickly heard by CHoice, so I plan on calling them tomorrow.

2 years ago

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Verified Customer

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Rosaliy Las Vegas, NV

my issue has not exactly been resolved. Your electrician did some work on the breaker box swapping some wires around but I still have flickering lights and fluctuations affect tv and appliances as well.

2 years ago

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Richard St Louis, MO

The replacement cost offered for oven that had obsolete parts was first $89, then $800, then $1080. I was told that was thee best I could get and I could not talk to anyone higher up., so I accepted that payment. The exact replacement for my oven at Lowe’s on sale is $2400 from $4400., so I am out almost $1300. When I called to cancel, I got a new person; supervisor, who could no longer add to my payment because I accepted the $1080.

2 years ago

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Verified Customer

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Stephen Poughkeepsie, NY

I have been a customer since 2018. I find it is hit or miss depending on the situation. There have been times I was asked to find a company to service the issue since they were having difficulties in my area. This had happened more than once and negates one of the reasons why I went with a home warranty company.

2 years ago

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Verified Customer

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Venkata

The day I claimed my claim was 3 weeks ago. Today is 3 weeks, and still, they are just going back and forth between them and the technician who is supposed to fix the problem. There is a group that authorizes the technician to go ahead and fix the problem. That group doesn't authorize the work. The whole process is very bad. They are allocated technicians, but the technician doesn't have a permit to fix the problem. He has to do every step of the areas to get permission from them. To cut the hole in the wall, they get permission from them. How do you diagnose the problem? There's a leak behind the wall, you cut the hole in the wall to see the leak, right? They were, but they didn't have permission to cut it.

2 years ago

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Verified Customer

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Anonymous

We had a problem with the heater and everybody has been extremely responsive and he kept in touch with me throughout the entire process. It was just a wonderful experience

2 years ago

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Verified Customer

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Kathy Kelly Red Springs, NC

Choice Home Warranty was right on the ball getting me a repairman right away for my broken garage door spring and my washing machine. I would highly recommend them.

2 years ago

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Verified Customer

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Michael

The first claim I had was a leaky pipe in 2023. I put a claim in, no vendor was assigned. Tried calling numerous times and the phone would eventually disconnect. Did receive responses via email. But was always you were looking for a vendor to assign it to. Ended up getting a response for me to find my own plumber and submit a claim. No thanks. Not going with Choice again.

2 years ago

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Peggy St Louis, MO

The reason for only three stars is that the customer is not told up front that installation on an appliance is NOT covered. In most cases this is a considerable amount of out of pocket cost in addition to a prorated amount for the actual cost of the appliance. Some peace of mind but still a large amount to be paying but the customer.

2 years ago

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Verified Customer

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Danise Crossville, TN

I have had issues in the past with choice but not this time. They found a service provider quickly and he was able to get the work done in a timely manner

2 years ago

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Lucinda Memphis, TN

You did not have people to service this request for many days until one finally answered. Also with my first service that had many call backs, the plumber was not well trained and had to come back 3 times to get the leak fixed.

2 years ago

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Michael Lexington, NC

2 years ago

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Bill Spencer Medford, OR

They left me without heat for over a week. Said they couldn’t find a technician. I found one in two hours to diagnose the problem. Control Board was ordered. Same technician installed it two days later when it arrived. House had gotten down to below 50 degrees. Entire family was freezing!!!!! Now I have heat and just PAID THE $600.00 BILL MYSELF!!!! $125.00 Labor and $475.00 FOR THE PART. NO COVERAGE OR PAYMENT FROM CHOICE HOME WARRANTY!!!!! BETTER TO FIND MY OWN TECHNICIAN, THAN HAVE MY WHOLE FAMILY FREEZE!!!! I had spent over $2,500.00 for coverage by CHW no response to emails or calls. WILL NEVER USE CHW AGAIN;; HOPE AND PRAY NO-ONE ELSE DOES EITHER!!!!! TOTAL RIP OFF!!!!!!!!!!!!

2 years ago

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