Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard Bresnahan

If I could give zero stats I would. By far the worst home warranty company I have ever had the displeasure to work with. Their customer service reps haven't a clue what they are talking about and will straight up lie to you rather than trying to get actual factual information. The final straw was when my dishwasher went out, the technician sent them what was wrong, Choice decided on replacement, which was a 240 gift card to Lowes. Which barely covered the cost of installation, nevermind the actual cost of the dishwasher. All I can say is read ALL the fine print because they will try to screw you at every turn.

1 year ago

check_circle

Verified Customer

star star star star star_border

Margo Albright

My current problem with my ice-maker took over a month to resolve. Partly because I didn't report to you immediately. However, the company did not leave a receipt with a contact number.

1 year ago

check_circle

Verified Customer

star star star star star

Sheila Sherman

I was happy with the person who repaired my stove, but when it came to my plumbing very disappointed I will be canceling my service soon. Thanks for listening.

1 year ago

check_circle

Verified Customer

star star star star star

Christopher Anderson

Theytechnician was very thorough. He handled my problem and pointed out something that I didn’t even know. I learned something and had a good experience.

1 year ago

check_circle

Verified Customer

star star star star star_border

Susan Cabral

I am completely satisfied, other than the couple of times that I had to take a prorated cash payment in lieu of repairs. It felt like too little. Other than that, I hope to renew my contract next year.

1 year ago

check_circle

Verified Customer

star star star star star_border

Daniel

Service is sent out fast. We continue to have issues with our ac they have sent 2 different companies and neither one has been able to completely repair it. It will work for a few days s go out again.

1 year ago

check_circle

Verified Customer

star star star star star

Stan

I had a claim for my air conditioner. It was taken care with no problem. I got my replacemand about. 2 and a 1/2 weeks later I got my check. Thank you

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Donna Cannon

I finally received the E gift card after 3.5 weeks. I purchased the microwave, but have to have the old one removed and the new one installed. The repairman said he'd charge $150, the store charges $159. I feel that when a warranty company says they'll replace it, that should be included in replacing it. Sure they gave me $191, it was $209.00.

1 year ago

check_circle

Verified Customer

star star star star star_border

CRAVIN MOREHEAD

It took seven days to get a technician working on my claim. Once they got here they had to order parts for a 28 year old Lady Kenmore Icemaker. They did it and left me a happy customer.

1 year ago Edited June 12, 2024

check_circle

Verified Customer

star star star_border star_border star_border

roberta grove

Sent Allred elec to fix ceiling fan. He called for authorization to replace fan. Man hung up on him and assigned claim to someone else. I called CHW to see if I could get Allred to complete job. I was told he (Allred) had declined the job. That wasn’t true because I had just spoken to him. He offered to replace two fans for the 85 I had already paid. I called CHW and cancelled service order. Mike was here yesterday and replaced two fans for the 85. He is a great person to treat customers the way he does. What I understand CHW did not treat him wright

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ralph DaMario

I had my Central AC break down. They sent a tech and he told me I needed a compressor. Tech left and later that day Choice contacted me and said my repair was denied. They said that the fins on the coils were dirty causing the compressor to overheat and fail. The unit is outside. I clean the fins twice a year. Once before startup and once after the end of the season. I use a hose and a blower to clean the fins. Choice just wants an excuse to not have to pay for the repair. Horrible way to do business. I am very disappointed. What is the sense of having a home warranty if the company will not have your broken unit repaired. :(

1 year ago

check_circle

Verified Customer

star star star star star

Norma

I have been very happy with Choice Home . Both times I’ve used the service once a plumbing issue and the other air conditioner. Only had to pay my copay.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Scott Belk

Terrible experience so far. I filled a claim for my A/C unit on May 3, 2024. On May 11th Sears repair man came out and diagnosed the problem (evaporator coil leak). On May 13th my claim was approved by CHW noting the evaporator coil leak. I’ve reached out to Choice Home Warranty for an update several times since it’s been approved. Every response has from CHW has been the same, “ Our team is actively following up with Sears Home Services to expedite the process and get your A/C unit fixed as soon as possible.” Today, June 5, 2024, I contacted Sears. Per Sears CHW has not contacted them to authorize my repair. I’m tired of the run around game CHW plays. I have a screenshot with all CHW approving the claim and repair. Fix my A/C unit per my policy.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

S Jones-Young

Choice Home Warranty has to do a better job at vetting the companies that contract with them. Many of them I've encountered were unprofessional, rude and lazy. I also don't like the fact that they have increased the cost so high but rhe quality of providers is mediocre.

1 year ago Edited June 20, 2024

check_circle

Verified Customer

star star star star_border star_border

Shaya Jack

Took almost 2 weeks to get my refrigerator fixed. 1 no show, 1 reassigned and finally a nice knowledgeable gentleman came and fixed my refrigerator. Seem like we have to request for assistance and follow up ourselves. Choice warranty should be doing that!

1 year ago

check_circle

Verified Customer

star star star star star

Pamela Auzenne

Choice warranty came through! They replaced my HVAC as advertised in their brochure. It was a seamless process from initial reporting to the installation.

1 year ago

check_circle

Verified Customer

star star star star star

Tamara Scott

Great service with a smile. Very attentative. Explained everything step by step. I would definitely recommending Choice Warrant to my familyand friends. Thanks again.

1 year ago

check_circle

Verified Customer

star star star star star

Raquel Leverson

I like the ease of making a claim! We’ve had two claims that we’ve put in and have been able to get them rectified in a fairly short amount of time

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Allan Mason

I have an oven that is still not working properly after putting my claim in over a month ago and I was told yesterday that they wouldn't get the repair part until 29 May 24. If this was my refrigerator, I would have lost hundreds of dollars worth of food.

1 year ago

check_circle

Verified Customer

star star star star star

Ray

H-VAC technician diagnosed the problem and got approval from Choice to repair. The upstairs unit was low on coolant. The unit has subsequently functioned properly.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Deanne Morton

Unless you live in a large city this is an absolute total waste of your money. They don’t tell you this when you sign up. They can’t seem to get technicians to do service work. I made a claim in February for my washing machine and dishwasher it is not 5/15 and they still haven’t done anything except tell me I can pay for it out of my pocket and they will reimburse me not 100% but to what their fee schedule states they will pay. They continue to take my monthly payment without hesitation though. When you call all tell you is that they will escalate my claim to dispatch to give them 24-48 hrs. I’ve been hearing that excuse since the 2nd week in February. They don’t offer refunds for lack of ability to do their job efficiently. It has cost me over 2k to do laundry at laundromat. With the amount of money I’ve pd them for my policy and it is pocket expenses already I could have purchased new appliances that are covered by them. They don’t replace items as they state they will. Their lack of professionalism is unbelievable. Worst decision I’ve made. Don’t fall for their empty promises and lies.

1 year ago

check_circle

Verified Customer

star star star star star

Matthew Mobilia

Had a issue with my freezer and water pressure in my bathroom Choice sent out two different companies, and each company was quick, efficient, and professional.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Bobby

Nice man but he didn't find the problem. We had to pay over 3000 to another plumper for a new well pump since soon after your plumber left we had no water at all and we could not wait for several days for another choice warranty plumber. We had to wait for the initial visit. Choice said he was coming the next day but he came 2 days later and did not solve our problem

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Trey

Everything takes way too long. I need my washer! Now to be told I get a wholesale replacement price is just wrong wrong wrong. If you could get me access to wholesale pricing it might work, but Lowe’s does not offer that to me, so it really is not an ethical equivalent. Now to slap me in the face I’m told it will take 30 days to get my e-gift card. Really? Two months from when this started? I can not discuss this with anyone because I am unable to understand what your telephone customer says.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Peggy

Paid for two visits for the same problem and neither of the people you sent diagnosed the problem correctly as to the issue with my central air unit. The company who services my units twice a year was able to pinpoint the issue with the compressor. I had to pay for the part and labor. I paid CHW $150 for two visits and had the same problem each time after the techs left. I have no idea what I paid you people for with this mediocre service. I think I should be reimbursed at least for one call for the same issue and for what I had to pay to the company I use for spring and winter maintenance.

1 year ago

check_circle

Verified Customer

star star star star star

Deborah Martin

I had very good service when they come out to fix AC unit and Electrical problem. Very professional and told me what the issue was and did not take long to fix the problem.

1 year ago

check_circle

Verified Customer

star star star star star_border

Chestina

I had 1 negative encounter with a company that Choice sent who I thought was trying to overcharge me and Choice will not send a different company if you're not satisfied. That is the reason for 4 stars instead of 5.

1 year ago

check_circle

Verified Customer

star star star star star

Michael Wolfe

Fast next day service along with good communication with the dispatched representative showing up to do the job, makes Choice Home Warranty a terrific choice!

1 year ago

check_circle

Verified Customer

star star star star star_border

Linda Nutt

I usually don't interact with customer support directly, as I prefer to deal with the contractors. They've been very good in my experience. However, I'm currently facing issues with my oven and furnace. The contractor initially got the furnace working, but now it won’t stay lit, and I'm waiting for further assistance. Overall, my experience has been mixed.

1 year ago Edited December 18, 2024

check_circle

Verified Customer

star star star star star

Irene

I have always been treated with respect and it is well worth the money and it gives me peace of mind. I am 87 years old and you have been a great help to me.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

VAA

Numerous phone calls were required before I was able to speak to someone. Person I spoke to was rude. He was very abrupt and transferred my call where it was terminated. Had to call back and was connected to an offshore agent who I a difficult time understanding. Person sent out to repair my appliance was incompetent. I had to call another appliance repairman to complete the job.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Willie

I had Choice Home Warranty for about three years. I made too claims, one was for a leaking washing machine, they sent out a technician he replaced a $15 dollar part, I paid the $85 dollars copay no problem. APR 28, 2024, I come home my water heater is leaking I make another clam next day a technician messages me and gives me a window of 11am til 3pm. He message my work number at 1.12pm saying he’s 30min out never shows, later another technician shows up look at water heater say it needs to be replaced needs to get with Choice Warranty. Choice warranty tell me my uncovered cost will be $592.00 on top of the $85copay for a total of $677.00 dollars.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Shay

Basically, peace of mind and satisfied when it works the way it suppose to....very frustrating when it doesnt with all the loopholes to deny a claim with all the miniscule exclusions or when the service rep is marginal in advocating for me but instead uses the claim to get denied so they may get the bigger job with me.

1 year ago

check_circle

Verified Customer

star star star star star_border

Barb

I had an issue with my toilets. It took a while to get the service appointments set up, but once the service rep got here it went well. So I was satisfied. This was my first opportunity to use the program. So far so good!

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Harrykearsley

Original plumber recommended a new pressure valve. You sent another plumber to check his assessment, I think it was a good idea,he said I did not need one now but because of age would need one later. So you would rather wait till I have the same problem

1 year ago

check_circle

Verified Customer

star star star star star_border

lorelei clouse

Repair men were not clear about setting up return visits to put part back on machine. Part was here the next day. Still waiting to have it installed . Won't be here until next Monday. 3 weeks waiting.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Gilberto

I’m disappointed in our warranty it didn’t cover our A/C $21,000.00 out of pocket and our refrigerator was an LG and you only cover half of it so we purchased a new GE refrigerator $2,000.00 out of pocket maybe we need to look for a new warranty?

1 year ago

check_circle

Verified Customer

star star star star star_border

Fred Downs

I did not like that I had to go thru Choice Warranty in order to communicate with the repair technician. I would prefer to be able to directly contact the repair company to give updates.

1 year ago

check_circle

Verified Customer

star star star star star

Jerrie Clark

It an unbelievable experience. They have took care of 3 of my appliances and have done an excellent job. Always on time and friendly and experienced contractors.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Clyde Liesman

Although CHW has the convience of a single contact to find service technicians, I am still unsure if there is an actual cost benefit for us. Also, I am also a bit unhappy how when an appliance needs to be replaced, the warranty does not cover the actual cost or the installation. Still deciding if we want to renew.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Jarred Church

I paid for the extra roof coverage. When I had a leak they claimed it was an issue that was not covered by calling it more than it was. The time they came to fix the built-in microwave was good, but calling the company that came out directly to get a price for a service call for a microwave, I found out the service call would have been the same price. So no real benefit to a Choice warranty unless it is a large appliance that needs actual parts to be repaired, but then they would probably deny the claim.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kathrine

We are very disappointed with the first claim, with our bathroom faucets repair. Sassaman Services was sent. Our faucets are worse than before they wererepaired. we They told me I had to call Delta for new faucets. Delta is sending replacement parts. Sassaman is supposed to return on April 22 to install. Sassaman Services has terrible reviews, and an "F" BBB rating. I'm afraid for them to do anymore repair work . If this is the quality of repair services we can expect from Choice Warranty. Want to cancel our warranty and get a refund from Choice Warranty. I have tried calling and a sending a message on their with no response. Sassasman Services have left our bathroom faucets worse than before the repairs. the first part of this message is not showing up on this message. We would appreciate a human calling us regarding this situation.

1 year ago

check_circle

Verified Customer

star star star star star

Kim Grice

1 year ago Edited April 17, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Stella

When you have a problem with a repair tech they send you, you expect that they will stand by you if service is not delivered. I tried calling over and over but you always end up in a recording to have you leave your number. I did leave my number several times but never got a call back. It is so frustrating not to be able to speak to a person when you're not getting the service you had purchased the Warranty for. For one service claim, I had 4 visits from the company that they had sent but, to no avail, they never fix the issue.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Yuki

Pros: Fast response for an initial claim. Cons: not flexible options for replacement. Manager/claim specialist are never available to speak with. Their phone message is always full and can’t leave a message. Email address is not disclosed so there’s no way to communicate with a claim specialist

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Deborah

Undoubtably, the worst warranty company to date. Your add and contract, stipulates, plumbing lines must be in good working order on the date that the contract was purchased, ours was and much later became clogged, your advisement and our contract further states, you will unclog the line , repair or replace. it. Our kitchen sink line(pipe) remains, clogged, will not drain!" Your ads and contracts DONOT says, Choice Home Warranty, will attempt top UNCLOG the lines, rather you say, WILL REPAIR or REPLACE??????? The people (workers of Choice Home Warranty, that made the decision, NOT TO REPAIR and/or REPLACED our line, should be immediately, if not sooner, be fired/ dismissed. This fiormer customers, terminated our contract with Choice Home Warranty, due to the above mentioned decision. Exmerely Bad Company!"

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Daniel

So far we have been without a well functioning fridge for over SIX WEEKS . The initial response was good , the wait time was tolerable until the appointment , but the length of time to wait for back ordered parts was not ! ( we even had a part for a convection oven delivered by mistake .) We have contacted the contractor several times by phone and e-mail waiting for instructions . Luckily , friends and neighbors have stepped to make this less of a disaster .

1 year ago

check_circle

Verified Customer

star star star star star

Joe

Very pleased with this company. Everyone one who have come to my home have been very nice. Fixed everything. Great company. Great service. Thank you very much.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Janice

The associate did not put my complete plumbing issue down. I ended up paying for one minor clogged sink and not the complete bathroom drainage issue. Tech could not address the whole issue due to this error. The problem is still there.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Emmanuel

First two assigned techs were scheduled 6 and 8 days later instead of the 1-2 day turn around. Plus they were over 35 miles away from home instead of being closer. None of the first two techs returned my calls. Both were long distance calls. Customer service did not ask the make, model serial number of my GE dishwasher so the tech would know what he was dealing with. Luckily I contacted Nolan from Layer One Solutions explained the problem. Nolan was a first rate tech who explained the control panel problem.

1 year ago

Choice Home Warranty Reviews