Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Mike Mulligan Pearland, TX

This time was considerably different. I reported my problem in the online location. There is normally a phone call to both of our phones and an e-mail to note the company and time of appointment; this time no calls but there was an e-mail. The tech called about 45 minutes prior to his appointment to advise of his arrival time. When the tech arrived, he was advised of the reason, he diagnosed the unit and quickly made the repair. Very short, sweet and pleasant encounter.

2 years ago

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Rita Gaupp NC

So far so good. My first experience using Choice was for an AC issue. I never received a notice that an appointment had been set by text or email however, although i received the name of the company. I had to look in the Choice website to realize i had an appointment but it was the wring appointment DAY after all! I phoned the company to find out the correct day and time. Also i stated that my AC was not working and although it was at the end of April, luckily it wasnt mid August! it was days before i got an appointment! I gave 4 stars, however, because the technician who did service my unit was outstanding!! I rate him 5 stars PLUS!! His name is Mark A with Adkinson Mechanical LLC in Pearl River, LA. I will continue to use him for maintenance of my HVAC system and any issues not covered by my home warranty! So thank you for introducing me to him!

2 years ago

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poosier@aol.com Fort Myers, FL

I have written a glowing report on CHW after using them for the first time ever. Today, Saturday, April 29th, I filed my 2nd claim with them. Within fewer than 10 minutes, I had heard from CHW and an appointment had already been made for Monday, May 2nd - only 48 hours away. I never had sich wonderful service through my previous homeowner's warranty! Thank you!!

2 years ago

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Carolyn Quist Fort Worth, TX

I was able to easily submit a problem on the website and within 24 hours I was assigned a company to come check it out. The only thing I didnt like was that I didnt have a choice on when someone would come, I had to work around their timeline. The company that came was excellent, professional and solved the problem in one trip so my only out of pocket expense was the service charge.

2 years ago

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Pamela Houser Knoxville, TN

I spoke with two representatives-the first one who was very accommodating and helpful, and the second one to correct a one digital mistake inadvertently made by the first representative. The second representative was also very helpful and accommodating and the error was corrected immediately and the second representative told me where to find it on my policy. Both were very courteous and helpful and what I liked the most? I didn't have to wait on the phone forever for someone answer both times when I called. That was awesome!

2 years ago

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Kerr Neptune City, NJ

CHOICE Home Warranty has never let me down. They are quick in responding to inquiries and claims. The technicians that are assigned to do the repairs are knowledgable and highly skilled. Sometimes a repair company is not immediately available for an emergency situation, but CHOICE gives you the option to contact an outside agency and CHOICE will reimburse them. If an item cannot be repaired, CHOICE will compensate you to purchase another appliance.

2 years ago

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Peter Borst Clermont, FL

This is my first claim and are waiting for parts for the refrigerator , but they were ordered and supposed to be installed on May 2nd to get the ice maker working. But I was pleased with the service person. I do believe when I originally bought the five year contract, my copayment was $50.00 not $65.00, but like everything else, it appears the price went up.

2 years ago

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Armando Panganiban Toms River, NJ

Costumer service was excellent. And very courteous. You answer the phone ccall immediately Technician Mike was knowledgeable of his job and very courteous as well. He did a good job in my refrigerator. I was disappointed though when my oven can’t be fix. Because the needed part was not available and then CHW DEVALUATED so much the value of my appliance (oven)

2 years ago

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Henrietta Miller Medford, OR

I looked into Choice Home Warranty because of their good rating I found in a search online. As usual, the sales person who called attempted to offer more for longer at a reduced rate but more cost upfront , which I was not interested in. After advising I was not interested, she went on to offer more incentives. She was just doing her job and did a good job of trying to sell me more. t got to a point where I sort of felt like I was in a car dealership. haha I'm sure I will be happy with the warranty. Again, the sales gal did a great job.

2 years ago

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Gary Leigh Sherrod FL

In the two years I've been married to Julie B D I've lived in the house and have been paying for the Choice Home Warranty that she has for the house and I've been very impressed with the service and speed in which things get repaired. I have told my co-workers and Brother about this company and they are going to sign-up for the Warranty just for peace of mind. Thanks, Gary Sherrod

2 years ago

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Ruth Claxton The Villages, FL

My experience with the company, so far, was just in the purchasing contact;' The representative was extremely good in her presentation of what the company offered and the prices involved. She was able to answer all my questions and covered the information in a way that made it very clear and inclusive without my having to ask fr clarification. The sales representative was top-notch in her job with no pressure! Keep up the good work Gin!

2 years ago

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Koressa Gregory Fort Worth, TX

I love the customer service provided by Choice (CHW). When I called with my one and only claim thus far, I received immediate assistance over the phone and in person when the repairman arrived. I called and had my A/C problem fixed on the same day! Today when I called in to move my service to my new home, Maurice was on top of it, gave me a great 6 yr price and had me on my way with a new policy within minutes and did it all with a cheer in his voice!

2 years ago

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Bob Kanner Washington, DC

Price was great and amenities and coverage--however, I will say this, three sales people (I figured this out only in the end) contacted me after my initial inquiry about signing up. I answered the first person, Sonny, and then Aaron sent me a note to join. I thought it was Sonny passing me onto one of his sales people...but then another person (name escapes me) sent a note--I looked at titles of all three and they said Sales Executive or something like that. You should all speak in one voice once a potential customer reaches out.

2 years ago

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Just what I needed Anniston, AL

I would like to think Choice Home warranty for having good customer service like Shawn that was outstanding in making sure that I understand the value of having a homeowners warranty insurance and he was very professional and reassuring and making sure that I will be getting the best possible service with the most updated quality repairs possible and I want to thank choice warranty for allowing customer representative to be at the forefront of your company.

2 years ago

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Tim O'Rourke Bonita Springs, FL

Very quick response time after initially filling out the form for service. Many times within hours they have gotten back to me and already set an appointment with a repair co, if not then always by the next day. I have a Choice Warranty contract on two homes, for the most part I’m very happy with them. There have been a few occasions where the technician they sent was not very good and did a pretty bad job, but when I did fall to complain, they usually tried to make it right.

2 years ago

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Homeowner with Pets Morehead City, NC

I chose CHW because of a heavily discounted 30-month plan that was offered to me at a price well below other companies' year-by-year prices. Most of our appliances were old at the time. I made two claims within the first year of the plan (one for A/C and the other for clothes dryer), both of which were processed and paid promptly. The two claims exceeded the total cost of the warranty and I still have 18 months left!

2 years ago

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Jerry Feldman Acworth, GA

I had to call 3 times in order to place my claim, 1st time the call was disconnected when someone tried to answer, the 2nd time I called I used your auto call back feature.......,no call back. The 3rd time I finally talked to a live person who took my information and gave me a claim number, when I asked for the name of the company being assigned, no answer, as soon as I hung up a company was assigned, however it was 3 days out. when I contacted the company I asked if they could make it sooner and they were more than accommodating and came the next day got right to work in in no time had my A/C up and running. If it wasn't for that company I would have given you 2 or 3 stars

2 years ago

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Sruthi Kumar Annamneedu

The gentleman who spoke to me when I got it did a great job. The customer care was awesome. The technician who showed up for the dryer came as scheduled and fixed it. I need to read what is covered and what is not because it is disappointing when it is not.

2 years ago Edited January 10, 2024

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Richard Aguilar Corpus Christi, TX

I have been with C/H/W for over 3 yrs and just renewed for another 6. I am totally satisfied wit the contract, the contractors that are connected with C/H/W here in the corpus area. The contractor that was initially assigned to do some work at my house was polite, professional, and very knowledgeable. in fact we were, ao satisfied that now if we have a claim, I call the contractor give him my authorization code and he takes it from there. great job.

2 years ago

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Sylvia pimentel Ellenboro, NC

I was very happy that your technician took the time to call me before he came to my home! I was having trouble with my new phone not getting calls. Your technician was on time and kept calling. He was very courteous and fixed my washer quickly. He also explained the problem was a clogged small thimble part in the back of the washer. I will tell my friends of your great service and your home warranty!

2 years ago

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Bea Cundiff Louisville, KY

I have been a customer for 1 year, recently renewed for second year. My experience has been very good for the last two claims I have made. I would highly recommend them. My first experience was a little rocky since the technician did not do what he should have done, but Choice Warranty stepped up to provide quality service since then. Thanks again,

2 years ago

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David Owens Bloomington, IL

Had to replace a garbage disposal in Aug. was contacted within a reasonable amount of time but had some problems coordinating with the company for the install. Currently have a claim through our management company, Vacasa, on a microwave that quit working in our condo. Need to get fixed or replaced as soon as possible due to renters coming into the unit

2 years ago

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VC San Antonio, TX

I was uncomfortable at first with online repair claims. However, I received an email response and scheduled visit within a few hours, the repair company called to confirm , and a repairman showed up ON SCHEDULE. He identified the problem, requested the parts and scheduled a second visit. I even received an email about the parts order and a second visit confirmation. Better than many repair calls I’ve made over the phone.

2 years ago

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Marie-Lyne M. Vaudran Tucker, GA

When I signed up the contract, the seller told me that limited roof care was included. When I called days ago customer service said that it wasn't and hung up the phone when I was trying to explain my side. The second person I talked to, as I was going through my contract, said "yes roof care is part of your contract" then when I explained what had happened (I guess took a second look) and said that it wasn't. (At least, he was professional. I would say a bit more customer training since I was told one thing and it was inaccurate. I do appreciate the professionalism and expertise of the people who have come to my house though.

2 years ago

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Loves life laughs Duncan, AZ

I called for a stopped kitchen sink and the next day services by Jason had a appointment for me by 3pm.He was very professional wore mask and booties on his feet. Fixed sink clog and recommend products to keep all drains running great and safe productto use he is also a handy man I will call for swamp cooler open and clean and close.Highly recommend. Choice home warranty. A great company I has American Home Shield before witedweeks for the repair to be done.

2 years ago

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Sandra Dodd Lawrenceville, GA

The day after I called Choice for two electrical problems in my house, I was contacted by Ace 10 Home Services and an appointment was set for the following morning. The technician called to tell me he was on his way. He arrived on time, listened to the electrical problems and solved each one. He was top notch and I would definitely ask for this company and this technician again.

2 years ago

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George S. Pizzo Las Vegas, NV

I would highly recommend OSP plumbing & Rotor. The Technician Jason was very professional, courteous and knowledgeable. Took the time to explain the reasons why our sink issues could have occurred and what products to use and not use. Very concerned about cleanliness of the work area. Also a compliment to the office staff for excellent communications with us to setup our appointment. Keep up the good work.

2 years ago Edited January 10, 2024

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Fernando Bou Los Angeles, CA

Eli was a great salesperson. Calm and willing to get me the best deal possible. Never pushed and answered my call after the fact when I had more questions. Like everything in this world, you can't please all the people all the time, you may find bad reviews, but consider the number of claims filed and the number of complaints. Less than 1% in unhappy clients.

2 years ago Edited January 10, 2024

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Happy Customer Now Leander, TX

The other time I had a problem with my air conditioning unit that was only seven years old & cost $2,500. to replace the coil, Choice did not pay anything on it, because It had some corrosion on it. I was very upset because I had never filed a claim before in two years with them. However, just lately, my 14 yr old washing machine is no longer able to spin the water out of my clothes, so they are going to replace it. It is a Maytag & I have always taken good care of it & it has only been used for me & I’ve made sure to never overload it. Needless to say, at this point I’m happy with Choice!

2 years ago

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Lewis Bruno Plano, TX

So far Choice Home Warranty has lived up to every promise made to me when I switched warranty companies. Quick claim response; knowledgeable professional contractors; and friendly customer service. I have one been with CHW for three months and have to make three claims. Microwave, pool booster pump, and most recently, stopped shower drain. Each claim received the same prompt, efficient service. I am very satisfied with the decision I made to change warranty companies.

2 years ago Edited June 6, 2022

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 3rd, 2022

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Ranieri Araujo Santa Cruz, CA

Every time I call for a claim all the representatives are very nice and professional but I am having issues with my last caim regarding my heating system. The technician seemed to be very knowledgeable and knew what he was talking about but he fix 1 out of 2 issues. He fixed the leak but he did not fix the heating part, which was the most important thing. My Tennants are without heat in the house for over 6 days now. I call 2 days after the technician's visit but he hadn't reported anything back to Choice home warranty. Without his report, we can't move forward with the claim. Now I am about to call it again and try to fix it this issue

2 years ago

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jeffrey antwine Sumter, SC

This review is specifically to the great customer service provided by Mr. Maurice R, Choice Home Warranty Account Executive. Mr. R was very professional in answering all of our questions and providing warranty information regarding our 10 plus policies. He has been very responsive to all of our phone calls and emails. We renewed 2 policies and added an additional 2 residences (policies) to our Choice Home Warranty portfolio primarily because of Mr. R's great customer service.

2 years ago

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Neicie MN

Miguel with Feniv’s is a very nice professional young man with a massive understanding of his trade. He checked our AC/heat pump unit and assessed the problem quickly and efficiently all while keeping me informed of what he was doing, what he found, and what he was going to do to temporarily fix it including the part that was needed for the permanent fix. He was even patient with my little chihuahua that thinks he’s a pit bull.

2 years ago

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David Fujimoto Hayward, CA

Customer Service Agent, Justin, was helpful, professional, and friendly. He provided me with great options in regard to my home warranty coverage and quoted me a very good price. I appreciate his assistance, and can only hope Choice's claims reps, and assigned contractors, will be as courteous and professional should the need arise to make a claim.

2 years ago

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Ruth Bingman Columbus, OH

Over the years I have used Choice three times. (Garbage disposal a few years ago and again this week and the furnace a few months ago.) In each case they scheduled the appointment and sent out a technician that was great. My main reason for using Choice is that it is so difficult for me to find technicians and Choice has been great at that for me so far. I have been happy with the service and delighted with the quality of the technicians' manner and knowledge. They are the next best thing to being capable of doing it myself.

2 years ago

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John Harrison Brooklyn, NY

Choice Home Warranty gives great value for dollar. From the moment you submit a claim to the dispatch with which a service technician is scheduled to the day the technician assesses the issue to the time the solution is executed and implemented, Choice Home's method of addressing member's issues is efficient, effective, and of the highest standard. We have turned to Choice Home numerous times to address an issue and have been more than pleased. We recommend them most highly!

2 years ago

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Lisa Cato Lake City, FL

I have been with Choice Home Warranty since 2015. My home was built in 2010. The company has provided many technicians for repairs to my home from appliances, HVAC to electrical issues. They have not disappointed. The service fee is fair and if an appliance was too expensive to fix, they paid off (actual worth) claim. I have referred many of my co workers to them, but they did not get a plan and they have suffered financially because of repairs they had to make. Choice is a great plan for a great price.

2 years ago Edited July 13, 2022

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Choice Home Warranty review Madison, MS

I have used several different home warranty companies and can tell you that I think that Choice Home is by far the best. The companies that they contract with are quick to respond and I have found that they do a great job. I have never run into a repair person that was difficult, unknowing about how to perform the job nor unpleasant. That is saying alot

2 years ago

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Maureen Schnitzer Loxahatchee Groves, FL

It was so easy when my washer broke down. Just call they assign a repair person. A picture of the repair person pops up and tells you all about them and when they will come out. It was very accurate and the gentleman was very nice and efficient. He had to order a part but explained the process and everything worked out. All fixed and now time to do the laundry!

2 years ago

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MJohnson Capitol Heights, MD

I thought that the technician who came this time was very good. He even showed up early which is always a plus to me. The last time I called CHOICE, noone ever returned my call about my refrigerator and I had to pay outside help. This time, he only could "diagnose" the main issue and not fix it. He did something to help my dishwasher but now I still need CHOICE to send a plumber for the main clog so I can use my kitchen so I'm still waiting. I just think there are some efficiency kinks that need to be worked out so that people aren't as inconvenienced and they feel they are cared about as clients.

2 years ago

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Kenneth Bivens Warner Robins, GA

I like the prompt response to a claim. I dislike some of the challenges posed when getting some of the repairs done. When I pay for a repair service covering broken items, I expect them to be repaired. I don't want to have to fight with CHW due to some minor technicality in the agreement. I want the services I paid for on demand. I don't want to have to justify or explain what caused the damage, breakage, or disruption in the covered item no longer functioning or operating correctly. Ultimately resulting in acquiring a lawyer to defend my interest and agreement nor working through the aggravation and stress this poses.

2 years ago Edited January 10, 2024

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John Hodge

I am new to Choice Home Warranty so the repair to my heating system is my first encounter with them and I have to say that I was very happy with their service. The system was repaired within 12 hours of my calling Choice - and I called at 11 PM. I am in the FL Keys where service is slow due to the "Island Time" mentality so getting such quick service is/was no easy task, but they did it!

2 years ago

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Lisa Romeoville, IL

This was my first time having an issue with any of our appliances. When I called Choice Home Warranty, I was transferred to an automated service which was fast and easy. Within a couple of hours, a technician was at my door to assess the issue. The very next day, I not only received an email from Choice stating that our claim was approved but I also received a call from the technician. They will be out in a couple of days to repair my issue. I couldn't ask for better service!

2 years ago

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Wayne Bucks Phoenixville, PA

I just purchased a home and wanted to have a warranty to cover the things in this I don't have a history of service or care. With that in mind Choice gave me a great price and are a company with a great reputation so I feel comfortable with having them as my Home Warranty insurers. I spent more on my plumber today than I would with this warranty, point being a single service call is expensive having a warranty with a small service fee is the way to go.

2 years ago

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Barry Jeter Orlando, FL

Refreshing to see a business deliver on its promise. Customer Service was exceptional, less than 3 minutes wait time, pleasant and professional people on the other end, who were NOT from an overseas call center. Received vendor call the same day and had and appointment the next day. I particularly appreciate working with Akeem the resolution manager, who was more concerned about my satisfaction me more than trying to deny a coverage as some do. I highly recommend Choice Home Warranty as your home warranty company

2 years ago Edited October 9, 2024

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Monretta E Cooper Rockville, MD

While I am satisfied with CHOICE, I think the contractor should contact the customer prior to scheduling an appointment. Unless you have nothing to do on the date of service, the window seems to be approximately 4-5 hours, which to me is a long time to wait for a technician. Also, the contractor should indicate the types of payment methods accepted by their company.

2 years ago

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Carol Ann Davis McKinney, TX

Was extremely quick to get through to someone to open a claim for my oven. The agent was very nice, professional and answered all my questions. Process was very easy and I got a confirmation email with claim information. Within 30 minutes I already had an email from the technician with my scheduled appointment time. I was impressed with the efficiency all around so far.

2 years ago

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Arlene Blackburn Wichita Falls, TX

Choice was very prompt about getting a service man to work on my microwave. Unfortunately, they opted to replace it and notified me they would email me a gift card to Lowe's for the purchase. The only problem, they said it would take 30 days to get me the e-card. I really need my microwave and having to wait 30 days to purchase one is rediculous. This is the only complaint I have but I really think they should change this policy.

2 years ago Edited March 7, 2022

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Virginia H Diggs Gloucester, VA

As a newly enrolled customer, we have not yet had the need to use the company. However, we are impressed with the broad scope of home appliances the company covers. Also, feel the amount due when making a claim is reasonable. Our expectations are high, but based on what Choice Home Warranty promotes as their policy for meeting customer expectations, we look forward to excellent, quality service when needed. Our rep, Mohammad was determined to make us feel, this company will not let us down.

2 years ago

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Chef Zeus

I have been protecting my home for over 5 years. The original investment may be a bit more than you may have planned for, the long term benefits have certainly outweighs it, have used for appliances repairs, washer, dryer repairs and covered my A/C repair as well, typically once I placed claim a technician was scheduled within 24 hours to come to my home.

2 years ago Edited March 18, 2024

Choice Home Warranty Reviews