Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Jewels Littlefield Fayetteville, NC

If I could give zero I would. Gave us the run around about replacing our AC and send a rejection letter for replacing my system saying it was dirty. The hvac team that did the recommendation for replacement said that they never said those things to them and that CHW falsely added that to the report so they wouldn't have to be responsible to replace it. The funny thing is that the parts they claim that were dirty, they just paid days prior to replace. They are brand new parts! They did pay for the repair so that was nice but its beyond repair now so they flaked out leaving an Active duty military member and his family in 90¬∞ Temps. I warn you to stay far far far away. Look on the BBB site and do your homework because I didn't and im paying 8k for that mistake.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 21st, 2021

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Judith Cowpens, SC

They were so easy to deal with when I was having my drainage problem. Even though it was a very difficult time for me they helped me get through it as swiftly as possible.

4 years ago

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Dave B Cooper Centreville, VA

Had my first home warranty claim, and it was easy process, and they got me a contractor asap. They did everything they said as they would as advertized.

4 years ago

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Shashi Sachdeva Mc Kinney, TX

There is no problem to filing the claim & getting service in 2 days that's pretty quick, customer service is great, they are always happy to help, thanks!

4 years ago

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Rebecca Lupton Haymarket, VA

Dryer needs a part. However, part was delayed. I have heard nothing on the the parts arrival, installation , etc. Thankfully it works sometimes or we would be in a mess. If the part can't get here, they really need to replace it.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 21st, 2021

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Roxanne Dallas, GA

Very good Tech My Appliance Guy was sent out to repair my Dishwasher . Punctual. Courteous, explain what he is doing with the repair and part order. Thanks again.

4 years ago Edited January 10, 2024

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Mohsin Naeem Lake Worth, FL

So far this year it’s the best service I’ve received so far but I am waiting for another plumbing issue and see how it will be handled. Over all its great!

4 years ago Edited January 10, 2024

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Bhagat Phoenix, AZ

Sometimes technicians aren't available when you need them, but other than that I haven't had any issues with this company. The process to file claims is easy and is a manageable experience.

4 years ago

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Ronald Derby, KS

This company is really fast and they always have people available to respond to your claims. We needed our water heater fixed and they sent someone out quickly to fix it.

4 years ago

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David Las Vegas, NV

I've had some good experiences with Choice because when you call them, you get to talk to an actual representative. Unfortunately, I had a handyman come to fix a problem and it didn't work out so great.

4 years ago

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Joseph Mesa, AZ

We chose Choice Home Warranty because of the cost and reviews. When we needed to replace our washing machine, they approved our claim and paid about half of what was needed to replace it, but I wish they would have paid the entire amount.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 16th, 2021

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Anonymous Houston, TX

They need to be up front with their customers about how the plans work. It was one surprise after another. They said it would take thirty days to get a replacement check and it was not a check but a lowe’s giftcard. They are pretty rude in customer service.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 16th, 2021

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Reed Pahrump, NV

Getting through to customer service is a little difficult. You have to wait awhile to talk to a human being on the phone. We live in a difficult area in Nevada so I understand why wer have to wait but I do wish things could go a little quicker.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 16th, 2021

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Anne Pompano Beach, FL

Recently my AC went out ad they were able to get someone out the next day to fix the issue. The technician was very knowledgeable and very professional. They were able to get things back to normal very quickly.

4 years ago

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Brian And Elizabeth Kissimmee, FL

We were experiencing a garbage disposal issue and it was getting worse so I called home warranty and they were there within two days to diagnose and replace it within the hour.

4 years ago

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James Houston, TX

Good company. They work quick and are good with customer service. They always get you assistance as soon as possible. They are very professional. It takes less than two days.

4 years ago

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Siva West Des Moines, IA

When I needed my garage door opener changed, someone was here within one to two hours. It was totally unexpected how quickly they were here and how excellent the service was.

4 years ago

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Wayne Cary, NC

Their copay is reasonable. If I am not happy with the service, there is a full refund so that gives me confidence. The process seems pretty straightforward and it works well.

4 years ago

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Verified Customer

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Mary Fort Worth, TX

Great service for a great price. They have been very professional. It saves me a lot of money. Each time I have a claim, they handle it promptly. Customer service is great.

4 years ago

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Linda Wilson, NC

They do what they say. When I called them, they came out, it wasn’t even three days later. They fixed it and showed me how. I am happy with the work they do.

4 years ago

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Anonymous Windsor Mill, MD

It's good. Customer service is always pleasant no matter what you need. I appreciated that the plumber they sent to fix my kitchen was quick and efficient.

4 years ago

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Andrea Chicago, IL

The monthly due is reasonable as is the co-payment. They always follow through and either fix stuff or replace it. They always respond in a timely manner.

4 years ago

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Wayne Fort Lauderdale, FL

Every time I call choice home warranty they always give good service and call back within a business day. The stuff I have had repaired is working fine.

4 years ago

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Barbara

Service is quick and my appliances get fixed. I had to use the warranty twice last week, once for a new pool timers and it was done in a half an hour.

4 years ago

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Verified Customer

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Erie Arlington, TN

They are very trustworthy. My air conditioner went out and I called choice and they were very prompt in responding to my needs. It was very apropos for what we needed.

4 years ago

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Verified Customer

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Arshad Mc Kinney, TX

Service is reliable quality. I get prompt responses and follow ups. The plumber that came for my kitchen faucet explained the process and it was no hassle to get it fixed.

4 years ago

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Verified Customer

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Regina Hillman Columbus, OH

Choice Home whenever I called my service was very fast in responding to my claims and the service repair company were always available within 24 hours.

4 years ago

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Corinne Mars Melbourne, FL

Well the last time I used you you sent one plumber out here that was an absolute disaster and I finally had you could give me somebody else and the parts not his fault we'e going to take longer to get here and I was very upset and was told that I wouldn't be charge the $45 for three months which I have been charged that amount plus I didn't have to pay for the him coming to the house but like I said I'm still paying the $45The other plumber that came out did a wonderful job you need to get rid of that first one he was absolutely hopeless

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 24th, 2021

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Robert R Ramsey Jacksonville, NC

The only negative that I have is the time it takes to replace an appliance. The technician determined that our clothes dryer could not be repaired. It took Choice Warranty almost 30 days to issue a gift card for partial replacement. I wonder if ill have to wait 30 days if my refrigerator quits. I can fill coolers with ice I suppose.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 24th, 2021

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Jeff Galveston, TX

Some experiences with them have been excellent and others have been poor. It has been a mixed bag. They are pretty responsive but they have ordered the wrong parts and have a hard time getting back to me and that can be frustrating.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2021

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Verified Customer

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Lillie And Ronald Covington, GA

My plumbing problem was taken care of ASAP. They answered my call and were very courteous. My pipe was leaking and I called at 12 AM and they had a person to me at 7 AM.

4 years ago

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Ben Arlington, TX

Microwave wouldn’t work so we called and they sent a person out and within an hour, it was fixed. They seem to know what they are doing. It is expensive but it is well worth it. They are trustworthy.

4 years ago

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Chandra Goodyear, AZ

Sometimes they are really good sometime they are not. It is hit or miss. I was not able to get someone out for twelve days when I had an issue with the oven door. I ended up contacting several places. It ended up costing me three hundred and seventy five dollars.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2021

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Gilberto Yuma, AZ

Best price of the competition. We’ve used the warranty a couple of times and they were pretty quick and easy to get appointments with, I would definitely recommend them.

4 years ago

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Celestine Mobile, AL

The guy that came for my electric oven was very professional and good. I had admire the way he treated my house. I would recommend him to anyone. I did have one time when the technician never shower up.

4 years ago

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Verified Customer

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Jamaree Killeen, TX

Good company. It is very convenient to have the online portal to go through. They send someone out pretty easily and efficiently. My issues are fixed in a timely manner.

4 years ago

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Anonymous Jacksonville, FL

When my dryer decided to stop working, setting up an appointment with choice home warranty was seamless and service was scheduled within two days. The service representative was very professional and knowledgeable. I did have to wait to get reimbursed because it had to be replaced.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2021

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Anthony New Port Richey, FL

I was very satisfied with their resolution to the plumbing issue I had. The individual that came out repaired it according to the terms of the warranty, so I was happy with that.

4 years ago

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Freddie Cartersville, GA

My refrigerator quit working and I called and put a claim in and they got a repairman out on Saturday. I was happy because it's hard to find people to work on Saturdays.

4 years ago

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Harshavardhan Frisco, TX

The technician comes out pretty fast trying to address the issues which are good. The negative thing is whenever there are high cost items It's always seems like they try to buy it out at a lower cost and I don't feel like it's fair.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

May. 19th, 2021

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Gregory Owings Mills, MD

Customer service is very responsive. However, the company needs to make better offers when an appliance or device needs to be replaced. Right now, the "cash" offers are just laughable and do not come close to actually replacing a device.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

May. 19th, 2021

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Stephen Casa Grande, AZ

I didn't get the date Choice Home Warranty promised me because they don't control the repair companies schedule but that was resolved and my problem was fixed.

4 years ago

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Mary Jean Fairhope, AL

I needed to use the warranty for my washing machine. The touch pad would not work and the young gentleman they sent over was excellent and did a great job.

4 years ago

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Dawn Lennon Cary, IL

We have only had one irritating issue with them when they refused to replace our water softener. Otherwise your staff is great and follows through in a grand manner.

4 years ago

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Michelle Easton, PA

They never made sure someone came to fix my leaky pipe I reported in January 2021. Although they made several appointments for someone to come the contractor never showed up even though arrangements were made for an adult to be present.

4 years ago

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Jani Reyes Desoto, TX

They're usually very prompt and getting servicemen to assess the original problem , but they take way too much time to decide if they're going to pay the claim and the problem lies unrepaired for too long.

4 years ago

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Sherry Mansfield Henderson, NV

Prompt response time. No paperwork. The customer service is good and asks questions in order to get the right company for the job that needs to be done.

4 years ago

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Shelia N Jones Fairburn, GA

I had some issues with a Rep not being truthful and it cost me $1100.00 out of pocket to replace my broken stove. The company that was sent to service the appliance didn't do a true assessment of the issue. They didn't even turn it on.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 6th, 2021

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Gain Yee Katy, TX

The response time is very good. I have put in two claims, first one went very smooth and the second one we had a leak. It was taken care of quickly also.

4 years ago

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Mary And Ed Savannah, GA

My stove went out and they called someone to come and it was fixed in a timely manner and I was very impressed with the professionals that they have hired.

4 years ago

Choice Home Warranty Reviews