Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Deetra Eiland Terry, MS

My air went out over night . I thought it was just hot the reason it wasn’t getting as cold . I called you guys Saturday evening and a technician called me early the next morning . The company of Mr H, was very professional and got my family cooling back off in a timely matter. If I have any AC problems again , I will love for this company to come back out . Thanks to my home warranty as well for expedited this matter fast in this superior hot weather .

6 years ago

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Karen Las Vegas, NV

It’s summer in Las Vegas. Temperatures over 100...and the air conditioner stops working. Of course, it’s the busiest time of the year for all air conditioning companies and there is usually a long, hot, torturous wait to fix the issue. But not with Choice. By the time I went online to report it (on a Sunday) to the time it was completely repaired...one day! So grateful for the ease of putting in the claim to the priority it received to get done. I am one very happy customer.

6 years ago

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Kayla Lewisville, TX

We have used Choice Home Warranty for 3 years. Overall, I am satisfied with their service. The companies they send have provided efficient services for our needs. My only complaint, is having to pay for the renewal in 1 or 2 payments. I wish there were more payment options as $500 or $250 is a lot to come up with on top of monthly financial commitments.

6 years ago

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Cynthia Martin Arlington, TN

I made a claim on my washing machine and within 12 hours an appointment was made. The plumbing company, however, did not show up on the day my appt was for. Even told me I wasn’t on his schedule. When I told him I received an email a week ago from Choice regarding the appt. he told me his company was supposed to call us to confirm the appt. His company never called, even though he told me he did. He came up with several excuses. The bottom line was that someone in his office dropped the ball.

6 years ago

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Judy Sursely Granbury, TX

I've had no problem calling in, having repairs done. This time however, dodn't know if because of Covid or Christmas, evidently Choice has had a hard time finding technicians to come out. My fridge is still not repaired, waiting on parts. Now I've had to turn in a claim on washer, which I think threw bearings, makes horrible noise and doesn't wash or spin correctly. Great right here at Christmas. Hoping Choice gets a tech out here soon. Laundry is piling up, with Covid don't want to go to laundromat. Think this is just an odd time of year, and things going wrong quickly and all at one time.

6 years ago Edited September 14, 2021

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Mathews Alexander Elmont, NY

I reported to choice warranty about a problem with my central a/c regarding lack of cooling in my house and they gave me a claim number. They sent couple of technicians to the house, the first one came and checked the problem of low Freon in the system and second technician came and put few pounds of Freon in the system and restored the problem. Well, I am happy the a/ c has been restored to my happiness. I also applaud the customer service for very prompt and sincere in taking care of my problem. I wish them good luck.

6 years ago

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Laura Lytle Apache Junction, AZ

Our remote controls would not function to close our garage door, but they would work occasionally to open the door. We tried replacing the batteries and re-syncing the openers to no avail. I called Choice Home Warranty, explained the problem and they arranged a repair within the hour. Within 24 hours it was repaired by an electronic item in the main unit replaced. The repairman was courteous and knowledgeable. The only fee was the $60 service call.

6 years ago

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Larry Feldt Galveston, TX

Air conditioner stopped working in 90 degree heat. CHW sent out a great air conditioning company named Top Air. Our unit needed a new motor. CHW approved the work while the technician was here and the motor was installed. The technician was very nice and professional. Out total cost was the $45 service call. Very smooth and stress free transaction.

6 years ago

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Florence Kontos Reading, PA

Called Choice Home Warranty last Saturday, when garbage disposal was not turning on. Checked the reset button, as indicated from online instructions. Still didn't run, but electricity was not the problem. Repairman arrived Monday, checked the unit and said unit needed to be replaced, which he did. It took about 2 hours total, with repairman purchasing a new unit. Was very pleased with process. Mr KS (Mike) Plumbing & Drain Cleaning was the repair service.

6 years ago

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Steve Galvan Dallas, TX

I had seen a ad on Facebook I filled the information and troy immediately send me a email wanted to help me I can I went ahead and email them with some questions about the program he answered all my questions to my satisfaction and Troy was very informative of the product and was very courteous and professional I went ahead and signed up for the program and I'm pleased the information.thanks

6 years ago

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Rich Gorgas Cornelius, NC

I had the pleasure of talking to Aaron today, he was very helpful, had good information and we came up with a plan that was very acceptable. he also asked if I was a Veteran and I told him I was 25 years Air Force, he explained another option for me to consider. Choice Home Warranty is rated the number 1 home warranty out of the top ten in the country so I'm sure we made the right CHOICE. keep up the great service.

6 years ago

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Arlene salameh

I had a plumbing issue and called Choice Home Warranty. They scheduled someone right away and text me and emailed me. The company Wett Plumbing never contacted me and did not show up as scheduled. I called chw and they probably scheduled me with someone else. I could not have asked for better service from Darren. Aucoin Plumbing. They were fast ,efficient, and didn't leave a mess. Thank you Choice Home Warranty for the reliable service that you provided me with.

6 years ago

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Carlos F Lopez Austin, TX

We are impressed. Unbelievably fast, professional and reassuring that we have the protection we need to keep things running. When it rains it pours, it seemed that everything was breaking down or not working !!!!!! We momentarily thought " Is Choice Warranty really going to help us with 2 service calls in one day???? YES!!!! They did and with expert help on the issues. Thank you Choice Warranty.

6 years ago

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J B Robinson Tyler, TX

After I found the problem I simply pulled the Choice file and called the service number. I explained my problem and was given a claim number. In a few minutes I received a call letting me know who was coming and when to expect the plumber. The plumber called and confirmed when he would beat my house. He arrived on time and within a few minutes he was finished.

6 years ago

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Denise Walker Woodstock, GA

Choice Warranty has always come through for me. When I make a claim (garbage disposal, leak under sink, air conditioner), a technician has been quickly assigned to my issue. It is a real comfort to know that a qualified, vetted tech is coming to fix my problem and that Choice Warranty has my back. Customer service is excellent as well; the service representative is attentive and understanding and dedicated to meeting my needs.

6 years ago

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Geraldine S Sherrill Kill Devil Hills, NC

I WAS IMPRESSED HOW PROFESSIONAL SALES REP TIMOTHY WAS WHEN I MADE AN INQUIRY ABOUT A HOME WARRANTY PLAN. HE WENT THE EXTRA MILE AND OFFERED ME THE SENIOR PLAN WHICH ENABLE ME TO TAKE A 6 YR PLAN GETTING 1 YR FREE AND BY PAYING UPFRONT FOR THE PLAN IT WAS FIXED FOR 6 YEARS WITHOUT ME WORRYING THAT THE PLAN WOULD INCREASE EVERY YEAR. IT ALSO ENABLE ME TO HAVE A $45.00 SERVICE CALL FIXED AMOUNT. IT IS A NEW PLAN SO I CAN NOT RATE THE SERVICE YET, BUT I HOPE IT WILL LIVE UP TO MY EXPECTATIONS. I AM CHANGING FROM A SEARS HOME WARRANTY PLAN BECAUSE I AM DISSATISFIED. I am rating company an average 8 now until i have used their service.

6 years ago Edited September 14, 2021

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Calvin Jones Wilmington, DE

My sales person was Matt. He was great to deal with and he looked into everything , every possible plan that he could offer me with a focus on giving me the best plan for the best price. I was not going to purchase anything from Choice this morning but because of Matt, I will be with your company for along time, I have another home that I plan to cover with your company as soon as my other contract is up. Thank you Matt

6 years ago

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RON MILLER Culpeper, VA

Eddy was my sales representative and did a fabulous job at clearly articulating the scope and depth of my joining Choice Home Warranty preceded by nearly 20 years with American Home Shield. Eddy presented a much stronger case for departing the folks at AHS to align with the folks he represents. I felt as though he helped me buy a service vs being sold a service.

6 years ago

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Jon Willey Sumter, SC

It is too soon in my experiential process for an honest evaluation of your warranty service. My warranty will not be in effect until mid March so my experience base can only be structured on your advertising and sales agents. Advertising I will rate with seven and a half stars out of ten. The sales agent I dealt with was constantly pushing and employed the age old process of, "let me see what else I can do for you, I'll check with my boss". A pleasant person but annoying because he refused to listen to my want to purchase a one year contract. I will rate sales a six out of ten. The cost of your service is very competitive. The proof of your product's worth to me will be if and when I have something under your warranty fail. That will be the litmus test for me.

6 years ago

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Patricia D. Hendriks Pawleys Island, SC

This is just my second experience with CHW. CHW keeps their customers informed and up to date on the claim process. No guess work as to what is going on. In addition, CHW is efficient from the start of a claim to the end. On my first claim, the service provider did not show up and CHW informed me of a refund recourse I had, but wasn't aware of. Now that is truly putting the customer first.

6 years ago

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Kenneth Cardinal Aurora, CO

All I can review is my discussion with Tony. I have not dealt with any of your services yet. As far as my discussion with Tony, it was a very informative time. He was very good to make sure we got the most for the money. He was very knowledgeable about what he was selling us and helped me understand what we were buying. Thank You for the way you dealt with us.

6 years ago

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Padre de Noche Harrisburg, NC

Shortly after entering my credentials on your website, my phone rang. Jake was on the other end, he was talking about the weather to someone nearby. I said hello and listened for a moment (it was cold there) and then disconnected. Seconds later my phone rang again it was Jake. He proceeded to tell me why I wanted to sign up with him in that very moment. He negotiated with his manager to give me a better rate. I agreed to move forward and get a one year basic package. He continued to upscale me, I wasn’t interested. He was persistent, to a pony that I became annoyed. After decling the 5 year offer, he preceded to upscale Tempe 3 year. Again, I declined multiple times. After that was settled, he indicated that he’d send a confirmation email. It arrived, but my address was incorrect. I called him back, he said he’d fix it and send a new confirmation email. I never received the second email with the corrected information. I’m not confident that I’ll received the mailed documents either, because I can’t verify that my information has been corrected. I’ll likely have to place an additional call back tomorrow address this matter. For this reason, I’m not feeling great about the first impression. Pushy, careless and lack of accountability would be how I’d describe my first encounter.

6 years ago

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Patricia Sims Dothan, AL

I thought i had cancelled my policy with Choice Home Warranty. When i talked with the representative i told her i was getting a past due on the account, i was upset because the door on my refrigerator was not covered. She was very nice, she did open the claim and someone will be coming out to see what is wrong. I apprecitate the way she handled the call, I will keep the service and see what happens.

6 years ago

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John M Stanley Burleson, TX

So far, my experience is with Damont, the sales rep for Choice Home Warranty. He's on fire for his company - lots of pep and energy - knows the excellent stats his company has accumulated and where to send "new" clients to get more information on "his company". I applaud his enthusiasm! He gave us a "bird's eye view" of what was covered by the plan and then went on to explain the different types of programs plus how to pay for the program, discounts, the veteran program, which I qualify for - retired Navy. All in all, he did an excellent job.

7 years ago

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Daisy Anderson Wittmann, AZ

Jeff K, my representative at Choice Home Warranty just helped me renew and gave me the Senior Special. He explained my policy and insured that I would have great service with all the new vendors that are now in my area. He also provided solid information and answered all my questions. Thank you Jeff for all your help and I'll be sending my friends your way!!

7 years ago

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Carl W Stokes Montgomery, AL

This is our second claim with Choice in the last 60 days and they have been great. Both time the service person was knowledgeable and super nice. We switched from American Home Shield and are so thankful we did. The service we have received has been wonderful. We are signing up our friends so they can enjoy great coverage at a great price from a great company who has great people working for them.

7 years ago

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Mary Gainesville, GA

I missed my renewal cut off while traveling but did pay the renewal fee a few days late. When I got home, my AC was not working properly and I had to shut it down. After explaining my situation, a customer service agent got permission to honor the renewal. An AC company was sent out and I paid $45.00 to have the problem diagnosed and fixed. Extremely fast and excellent service!! Will definitely recommend Choice to friends and family. Sincere thanks!!

7 years ago

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Aurea

Tried calling about a problem with leaky faucet & Robot didn’t understand. Said I would get a call back 17 hrs. ago. Still waiting.

2 months ago

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Robert

I am very disappointed in the service I received on the repair of my gas range. Ive had on two separate occasions repairmen fail to fix a problem with my Whirlpool gas range.

2 months ago

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Verified Customer

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Jacqueline

Choice has always been very responsive and provided excellent technicians.

3 months ago

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Laura

Great service! From start to finish made things easy in a stressful situation

3 months ago

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Birdel Jackson

Best value for my money and time. Quick response to my request for service

4 months ago

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Mariana Castelblanco

I was very impressed with the promptness in which my case was solved.

4 months ago

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Andrew Lowy

Generally rapid response to service calls and most repairman have been competent

4 months ago

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Ganesh Sethuraman

4 months ago

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Beverly Montgomery

The service I received. I don't dislike them it's worth your money

4 months ago Edited July 16, 2024

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Verified Customer

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Yolanda Chanet

I was very satisfied with the timeliness and the peace of mind

4 months ago

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George Mitias

Great and fast service… technician was very knowledgeable

4 months ago

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berniecehickman@sbcglobal.net

They were very helpful . They were very helpful. I would recommend them.

4 months ago

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Stephen

Excellent response to my issue with a reliable repair technician

4 months ago

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Lauri

Quick arrival of repairman who fixed problem in less than 1 hour.

4 months ago

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Josie Keys

Great response time and reliable contractors to perform required maintenance

4 months ago

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David Smith

I have only had one claim, and it was handled quickly to my total satisfaction

4 months ago

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Kanti

Quick response and easy to file claim. Save money any some repairs

4 months ago

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Lisa Short

Always happy with customer service and service calls and repairs

4 months ago

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kidane Mehret

Choice has prompt service and work with competent and professional venders.

4 months ago

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Aline

The repair team is awesome. Absolutely the best people we ever had.

4 months ago

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Tom McGraw

Very pleased, the only problem I have encountered is not enough venders to provide service.

4 months ago

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Diane Steinmetz

Professional plumber great service. Gave me a complete response.

4 months ago

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Said

I had three claims with Choice Home Warranty, all of them were covered

4 months ago

Choice Home Warranty Reviews