Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Debbie Las Vegas, NV

So far the service by the company has been very prompt and the jobs are handled very well. When our AC went out on a holiday weekend, they had someone out the first business day. The price is good.

4 years ago

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Anonymous Wichita, KS

We’ve used them two instances. One was when the icemaker quit working. They assigned a repairman to come fix it. They were prompt answering the request.

4 years ago

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Milton Upper Marlboro, MD

Staff is knowledgeable and friendly and the technicians have done excellent jobs. My conditioner went out and they fixed it and it is working better than it was before.

4 years ago

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Lutes Woodstock, GA

We acquired this from previous homeowner. 65.00 service call every visit is costly esp. After paying 600+ for warranty. Microwave will be replaced but your company is only giving us 191.00 to replace, joke, plus in the form of ecard from lowes plus have been told it will take 30 days to process. Next, disposal needs replacing, we have had to dispute your decision bc you didn't gather correct information regarding warranty. Stove has also been issue because tech sent in incorrect information causing me to straighten out. Plus, once case manager is assigned, we have 15 min to address our case. Wow. Guess I have to talk fast. I have told every one of your reps I am glad I didn't purchase.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 22nd, 2021

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Lou Krieger Myrtle Beach, SC

Response and service was great and technician very professional. Diagnosed problem..ordered part..came back and repaired the problem in mo time at all.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 22nd, 2021

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Paul Cook Deltona, FL

I've had A/C problems and both times it was fixed within 48 hours and a water heater replaced I'm really liking Choice Home Warranty No complaints here

4 years ago

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GLaClave Germantown, TN

I really don't have any luck with them. Every time I have a problem, it is an emergency and they ALWAYS take days and weeks before anything can be accomplished! Our water heater went out " it was going to take three days before someone could come t just to look at it! Not fix it! The leak in my bathroom fixture takes the cake. They had a plumber come out, he showed up a week after I called, told me my water faucet needed to be replaced, and that he would have to replace it with a builders grade faucet" it was going to be totally different than all the other fixtures in my house, not even the same metal. We told him to get us one of the same color and we would pay the difference. We gave him his $65, and we have not heard from him since, at least a month. So we called another plumber. Turns out, all we needed was the fixture that was there to be tightened down. The CHW guy took our money and skipped town, won't answer his calls and his voice mail is always full!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 21st, 2021

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Beverly Phoenix, AZ

My AC was fixed and I was educated at the time of service. There was no hassle, the Tech came in and handle the AC as he educated me on a new thermostat.

4 years ago

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Steffanie Ragland Buford, GA

I had my A/C units maintained and I was told I need new unit. I called and a service man came agreed but all Choice did was put some Freon in it and moved on. The serviceman did say you need a new unit. Approximately 2 months later it stopped working again. Choice came and repaired it and again said I need a new unit but didn’t replace it.

4 years ago Edited January 10, 2024

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charles knight Seymour, TN

They refused to work with us in putting the money they would have spent on a tank water heater towards a tankless system when the plumber they sent could not get a tank water heater for another week. We would have to go without hot water for a total of a week and a half to wait for a tank. In getting the tankless system we were able to get it installed in 24 hours. I would have thought that they would have some compassion and work with us on this. The company had absolutely no compassion for the problem of no hot water for over a week. I'm disappointed that they refused to consider our situation. We were not asking for them to pay for the whole tankless system just to assist by using the money they would have spent on the tank to help offset our $3500 cost.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 22nd, 2021

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Don Swift Little Elm, TX

We had a drain stoppage a while back at one of our rentals. The company called for the issue could not fix it. Choice could not find another company. We had to fix the problem ourselves at a higher cost plus the fee for the Choice service provider. There was another drain stoppage at a later date and the service provider was able to fix it.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 22nd, 2021

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Annette La Porte, IN

When my refrigerator was making noise, they sent a technician out who actually repaired it more than I called about. I know the product is holding up.

4 years ago

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Behrooz Garden City, NY

I had one come out to fix the issue made by a mistake from a previous worker. No other technician would fix it outside the warranty. It is an insurance.

4 years ago

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Raunak Plano, TX

All good experiences with choice home warranty. I have recommended them a couple of times. I had some issues with the dishwasher and they found the problem and ordered the parts. My issues have been resolved.

4 years ago

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Allen Lawrenceville, GA

With my air conditioner I went online and within a few hours they found someone for me who came out and repaired it but I’ve also had them say they could repair something and reverse it.

4 years ago

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Anonymous Pensacola, FL

The technicians are sent out fairly quickly but sometimes they are not the best ones available. I had a technician come out recently to fix a problem another created. Some of the agents I’ve talked with have been very helpful but I have fought with some over simple projects because they say the condition was preexisting.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 21st, 2021

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Brian Valley Center, KS

Had my dryer repaired by Choice Home Warranty. They were able to get someone out in a couple of days and it was repaired quickly. I’ve had a great customer experience.

4 years ago

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Mary Winston Salem, NC

The cost is the exceptionally high but the work gets done efficiently. Anytime I call, I’ve been able to get through to them. They have done what I needed done easily.

4 years ago

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Verified Customer

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Daphyne Lancaster, TX

The quality and professionalism of the vendor they sent out to resolve my problem was good. my plumbing issues were resolved within a few days. The turn around was quick.

4 years ago

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Verified Customer

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Kayla Levelland, TX

Everything was fixed and it was done quickly. I get prompt responses. Once I submitted a claim at like 11 at night and by 8 o’clock the next morning, I had an appointment.

4 years ago

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Verified Customer

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Jamie Port Charlotte, FL

I’m happy with it. My refrigerator was fixed. It took a while because they had to order parts. I’ve also had my garage door opener, AC, garbage disposal, and dishwasher fixed by them.

4 years ago

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Verified Customer

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Ralph Hunt Millington, TN

I've had a couple things go wrong since I moved last September and being new to area I didn't know who to go to get my things. Choice Home Warranty made things so much easier

4 years ago

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Ron Treat Fulshear, TX

Offered me $726 to replace a $2500 refrigerator when the failed to fix it. Then an electrician diagnosed a necessary repair, but I had to pay him $314 to fix it. I could have paid him that at the start and saved the $65 service charge.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jul. 14th, 2021

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Sam Price Pflugerville, TX

I have an overall positive experience with Choice Warranty. Had a few issues that was taken care of in a timely manner from the office to service providers

4 years ago

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Michael J. O'Brien Denver, CO

Great service from someone who speaks English, fast and reliable responce from an honest and reliable company, and a price that is affordable for the quality provided!!!

4 years ago

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Sheryl Sharp North Las Vegas, NV

Had issue with dishwasher assigned to company to handle issue within 2 hours. Company that made repairs was efficient and took care of problem within 5 days.

4 years ago

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Martha Henry Hilliard, OH

I have been without air conditioning now for over 3 weeks. The technician has been out here 4 times already. Replaced the blower motor on the furnace and made adjustments and now thinks it's a TXV valve but wasn't sure and wanted to have someone else look at it. There were miscommunications and he was supposed to come out today but the part is on back order and rescheduled for Saturday unless the part doesn't come in. So it will be a full 4 weeks without air conditioning

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 8th, 2021

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Nigel Wirgowski Port Saint Lucie, FL

too long to get parts for repairs!!!!! purchased and repaired my own garbage disposal . I was told that I would not get service for a full week!! Not the type of service that I paid for.!! I feel that I should be reimbursed for the purchased garbage disposal?!!! I purchased a 1/4 hsp badger insinkerator from Home Depot on 6/12/21 for $116.63 and installed it myself.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 8th, 2021

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Jeffrey & Robin Harris Lindale, GA

only used you two times both times I had to replace the products on my own due to the service people you sent were telling me that they couldnt find the manufacture numbers on the dryer hence I had to pay for a new one. When issues with the washer arose your service person got the machine to work & as soon as I put a load of laundry in it ceased working & once again I had to replace the product. I dont feel that paying the amount of money we pay you is worth it as you do NOTHING !!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 30th, 2021

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Tejas Bhatt Mc Kinney, TX

The technician was on time and completed the work diligently. I just gave one less star is because there is still a bit of noise in my dryer after this fix was done, but overall it has been a great job.

4 years ago

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Verified Customer

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Tom choi Grapevine, TX

Very responsive to service call and the technician always follow up on time Almost always the technician performs an excellent service an a timely manner

4 years ago

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Dale Bieri Benton Harbor, MI

May 4, 2021 I filed my first claim for the air conditioner that wasn't working. The repair person hired by Choice replaced the fan on the unit. I didn't need the air conditioner again until June 6. The air conditioner did not turn on. I again called Choice, who sent the same repair person. When he tried to turn on the unit there was a loud pop. He then told me I needed a new condenser. Choice denied the claim saying the malfunction was due to a build up of dirt in the filter. I called our local technician who found the newly installed fan was rotating in the wrong direction and one fuse was blown. He installed the fan properly and replaced the fuse and my air conditioner is now working. I sent the invoice from the company that repaired the unit which outlined their findings to my Choice case manager as instructed. I have not had direct communication from Choice since then. It is impossible to call the first assigned case manager, as they do not provide a phone number.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 30th, 2021

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Gerald R Mossbarger Dayton, OH

First we were issued a check for $350 to buy a new dish washer, can't fined a dishwasher for that amount. Second we made a claim over a week ago for what you called a plumbing stoppage. I have not been notified if and when this will be repaired. I was told that action on the claim would be handled with in 24 to 48 hours. I have had to clean up water ever day for over a week.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our records indicate your claim has been approved to complete the repair. Please contact your technician to schedule your repair appointment at the earliest available time. Thank you for being a valued customer of Choice Home Warranty.

Jun. 30th, 2021

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Arlene Christiansen Orange, TX

I've had a good experience in the past, but now I've been waiting since April 11 for a refrigerator repair. While I realize it is the service provider causing the problem I think Choice Home Warranty should be doing more to help.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 30th, 2021

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Lauren Joseph Douglasville, GA

Customer Service is horrible, they don't really listen to you and repeat canned responses. The technicians are a hit or miss and mostly miss for me. I had one show up a day early, at night, and unannounced because he was "in the area", I had another fix a ceiling light leaving a huge 2inch gap around the base plate because he installed the wrong size, so I was basically looking into my attic; he also "cleaned up" by shaking everything off onto my INDOOR doormat leaving leaves and debris all over the front entrance. I called you all to complain and said I did not want him to return to fix it (the guy was sketchy and the job done was insulting) yet he showed up the next day and stayed in my driveway for several minutes, ringing my phone, door, the works, then he leaves to only return and stay there. It was a scary experience and he finally texted that he was outside and yet again now I had to explain that I did not want him there. Yet another one, a plumber, entered my home with no shoe covering and tracked red mud from the rain throughout my house (to this day, I have the stains on my bedroom carpet). For these reasons, I'm not renewing.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 30th, 2021

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Verified Customer

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LEROY E BENT Riverview, FL

When l have a problem they help me to get it fix but online, if you tried to call them there was many times l had a salesperson and he tried to enroll me in some plan and at the end he didn't help me with my issue

4 years ago

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Verified Customer

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Robert J Hibler Suffolk, VA

Courteous and exceptional service from customer service and anyone you reach on the phone. Also, top notch technicians are dispatched to your home to fix your equipment!

4 years ago

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Jim Crivolio Roswell, GA

The warranty is OK, but please read all of the exceptions that are noted because they substantially limit or provide for total denial of your claims. Even though a part in my a/c was covered by the manufacturer warranty Choice refused to pay for the labor. As long as there are no exceptions, and there are a bunch of them, Choice is OK.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 24th, 2021

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Sara McDonald Cincinnati, OH

This is my first time having a home warranty (first time home buyer), the customer service help desk needs work. I called my first claim ever in and I had no idea what I was doing, nothing was explained to me as to what what the next step and what I needed to do. I had an issue and the help desk representative didn't seem to care.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 24th, 2021

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Richard Di Meo Sugar Land, TX

You were non responsive to my AC problem when I called back after my appointment. The company you sent came out to repair my AC on Wednesday, did not return for one week with a part they normally carry on their truck. I was without my AC for 9 days. I don't consider that good service. When I informed you on Friday after 2 days since first visit by tech. I got the old run around. Choice let me contact them and find out what is the problem.' No return call by you. I wish I had never signed on for 3 more years. When the tech returned the following We'd. He acted shocked that nobody had com out for a simple part replacement. He changed the part in 10 minutes and left. Something is wrong with this picture.. why don't you give me my money back and that way I can sign on with another maintenance company.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Spencer G. Stanton Lancaster, SC

In most cases, they would be around a 3 or a 4, but with this claim specifically, the way it was handled from start until I had to cancel it was horrible. I understand the repair is pricey and the part is not readily available; but I was told for 3 weeks, "the part will be there for the technician to pick up tomorrow" and kept getting strung along. I allowed this only because the alternative is an $8000 out of pocket expense to replace my air conditioning. Unfortunately after the continued lies or false information, I had to cut the claim loose and am replacing my system at my cost. If they had been honest up front, I could have either made this decision sooner or decided to wait. The part that made this unbearable is I can't trust any timeline they give for anything regarding this repair. Would it be another day, a week, the whole summer? They refused to do any work to try to really help me with my claim. I repeatedly requested to discuss any other options and was told the only option was to wait. In a case like this, where the part was clearly not available, they needed to somehow make it right by giving me some kind of cash option based on what their cost for the repair was going to be to help me with my cost. I would not have purchased a new system if they had been able to handle the claim.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 24th, 2021

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Beverly G Hasemann. Las Vegas, NV

Always friendly, kind and quick response time and quick to repair. The service companies they choose to send are also great to work with.ose are also quick to respond and

4 years ago

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Marty whitbeck North Las Vegas, NV

AS with most home warranties, they DO NOT COVER items which is related to the prime unties, example AC brakes, say the fuel valve is bad, they won't cover replacement, or if the total AC unite craps out, again NO REPLACEMENT... people check your warranty plan, most are to vague.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 24th, 2021

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Verified Customer

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Sharon Lithia, FL

The claims representative that handle my claim for my air conditioner was rude. She never called when I left voice mail messages. When I finally spoke with her she was very condescending and hung up the phone. She has a severe poor attitude.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 24th, 2021

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Donald STEVEN Flores Taylor, TX

I had an ac problem. the service guy came out and repaired it. It was less than 24 hrs from the time the claim was made to the time the repair was completed

4 years ago

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Virginia Riutta Largo, FL

On 5/25 - Air Zone- an A/C company was scheduled to inspect my A/C because of an oily leak in the air handler which has been affecting the air in my home. This company came out twice & insisted there were "no leaks" but it is very obvious an oily substance is leaking and dripping on the A/C coil. I have been having respiratory problems and dizziness since this started. I just called Choice Hm Warranty to schedule another company to come to fix this problem. This problem is affecting my health - I need a reputable company to help fix this problem ASAP.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Verified Customer

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Jasper Saunders Suffolk, VA

We have used the service twice for one of our homes and are impressed by the coverage as well as customer service. We have recommended Choice to relatives and friends.

4 years ago

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Donald Francis Smith Arlington, TX

Could write a book. Heat and A/C went out. |Called and they sent out a tech who said thermos was bad and he ha aid over $600.00 to have it installed Different tech came out and got A/C going but not the heat. Tech company called me and said Choice needed a new work order # .I called Choice to get it and I kid you not I was disconnected by their reps at least 10 times. I asked for a supervisor as it was their request. Got one who immediately advised case denied. I said it was your request and she again repeated case denied and said she was going to hang up. She did and here I sit with a job half done with no recourse.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 21st, 2021

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Catherine Huber Pittsburgh, PA

Kitchwn disposal was replaced recently and service guy came back when connection let go and water sprayed all over kitchen. Successful repair. HOWEVER last year my kitchen ceiling fan was replaced with a very poor substitute -much too dim for the location. Fought with CHOICE for weeks! Finally contacted Better Business Bureau. CHOICE FINALLY SETTLED FOR A FAIR PRICE FOR An adequate fan pilus labor to install it.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 17th, 2021

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Verified Customer

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Dave B Cooper Centreville, VA

Had my first home warranty claim, and it was easy process, and they got me a contractor asap. They did everything they said as they would as advertized.

4 years ago

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