Choice Home Warranty Reviews
9.4
Overall Score
Dorothy Garrett Maryville, TN
I think Choice Home Warranty does a great job if it’s a covered item. I’ve had a few times that I’ve had a claim and it turned out to not be covered for an item I thought should have been covered. But for the most part I’ve had a great experience. They seem to be reasonably priced and the service fee seems to very reasonable. If you give them a try I don’t think you would go wrong. I’ve been a customer since 2015 and still going strong. I recommend Choice Home Warranty to everyone. If I get calls from other companies I tell them I’ve been with Choice Home Warranty for many years and I’m not interested in changing companies because they have done a great job and I couldn’t be any happier!!!!
3 years ago
Anchalee Chu Spring, TX
I have been with CHW over 3 years and just renewed another 5 years. I'm very satisfy with the company. I would would recommend the superior plan. This plan covered just about everything in your house. I'm very skeptical person and never believed what I hear out there. CHW really eased my mine especially I have a dis able husband that can no longer can repair or fix things around the house. I had to called CHW many times for a different issues. The company is very prompt and easy to work with. If Choice can't fix it they will pay for what your appliance/ etc.. is worth.
CHW is very fair. I'm very haapy with the company.
3 years ago
Review Source
Caroline Annette Patterson San Antonio, TX
The communication between CHW and us concerning our service request has been great. We received several notifications from them letting us know the status of our service request. The first letting us know our request was being processed, a second one letting us know they were trying to locate a technician, and the final notification with an assigned technician with arrival date and time. We left out one of the most important notices we received. When CHW was having difficulty finding a technician, we received a notice listing other options with one giving us directions on how we could try to find a technician on our own. We really appreciated this option; however, we didn’t need to resort to it. Within a couple of days CHW was able to schedule a service call for us.
3 years ago
Review Source
Toni Waffle Dallas, TX
I was supposed to have two service people come out this week. The first one was supposed to come out on the 21st never showed up. I had to call them and they told me my appointment wasn’t until the next day on the 22nd but they said they wouldn’t be able to come then either because of the weather. On the 23rd I’ve booked someone for my refrigerator. His name was JESSE. He was wonderful. He even cleaned up the mess out under the refrigerator. I called the other people for my garbage disposal and canceled them. A friend came over and helped me with the sink . Thank you so much for all your help. Tony.
3 years ago
Review Source
Kathleen Richter Ellijay, GA
Mr.L from Sears service was extremely professional and polite. He called when he was in route to my home to let me know when he would arrive. When he arrived he introduced himself and what he came to do. My husband took him to our washing machine and he listened to the issue and went right to work. We were told exactly what the problem was and how he was to remedy. The part had to be ordered so he set the return date two weeks out to install the part.
Mr.L was kind and stated he would give us a call if the part came before the scheduled date.
Definitely appreciate his timely response. We look forward to him returning.
3 years ago
Review Source
Wesley Spring, TX
Plumbing drain backed up in kitchen sink and needed professionally snaked to clear lines so called Choice Home Warranty.
Claim was accepted in seconds. Within an hour a pluming service (Top Notch Plumbing Service) and appointment made for very next day. Plumber arrived early in window scheduled, assessed access to relief valve and in minutes with Snake cleaned out plugged line. Wife is happy, well worth 75.00 deductible.
Never had a warranty program before so was skeptical but it really, really works and helps smooth out unexpected, otherwise costly repairs. Highly recommend Choice Home Warranty.
Wes
3 years ago Edited January 10, 2024
David Mayer Batavia, IL
we liked the service tech that was sent to fix our Samsung refrigerator for the third time. the wait time of 10 days was a little long but tolerable. the customer service person was very helpful and knowledgeable. the service repairman that worked on our refrigerator stated that the Samsung and LG refrigerators are poorly designed and they are constantly being called for ice buildup and ice maker failures. This was the third time that we had this done and will probably happen every six months or so. That's a lot of $65 out of our pocket and even more out of CHW. We have called about having the ice maker replaced but also inquired about having an offer from CHW to replace the Samsung refrigerator and purchasing a new refrigerator. The Samsung refrigerator is a 2014 model from the previous home owner. We purchased this house in 2020. We are very satisfied with our CHW decision to purchase a 5 year coverage back in 2021 and very glad that we did purchase it!!!! We have also recommended CHW to several of our friends and family.
3 years ago
Review Source
Clay Anthony Warren, MI
I left so many rave reviews about Choise Home Warranty on various platforms and how they've come thru flawlessly the 2 times that I've made a claim that I don't know how else to bolster my remarks. Simply put, CHW is the only home Warranty company you should consider for your home warranty needs! The response time has been within a couple of hours with the service tech confirming my appt. within that same time and the total job being completed within 24-36 hours. This has been my family's experience both times and feel this is their impeccable standard. Thanks so so much CHW for a no-hassle time expedient claim and job completion process!
3 years ago
Review Source
David Lubin Tampa, FL
The bleach tray in our LG washer was not emptying after a wash, and had a lot of water in it, so I filed a claim with CHW and the same day, within a couple hours, they had a company, FixSmart, that called me immediately to let me know a tech would be in the area that afternoon. Julio came out, took the washer apart, did diagnostic testing and assured me it was functioning normally. He explained in detail how the machine works by overflowing the trays to deliver the soap, bleach, and softener, but advised me to clean the trays and the drains well periodically. Hopefully his advice works, we'll see.
3 years ago Edited October 20, 2023
Review Source
Brenda Conner Cleveland, OH
The second company you sent had knowledge and understanding of what was wrong and was not trying to be a shister like the first guy was who claimed he’d be back again and again so we may as well pay him $450 for a new opener. He said that you as a company would not approve a replacement opener! I told him that was false, and also told him if we had to call him back it would be still covered if within the first 30 days. He denied that too. When you sent the second company, Smith overhead garage doors that gentleman Gary knew what he was doing and correctly said that the door was slipping and the part that was bad could not even be replaced because they don’t make that part anymore because the door opener was at least 15 years old, if not older. The only disappointing thing was that it took your company too long to respond to his diagnosis so he left after an hour and a half and then couldn’t come back for several days due to going out of town to install the opener which was not his fault. When he was back in town, he installed a new opener and was very professional. I believe the first guy was just trying to get us to pay him so he would get money sooner and at a higher rate than through the contracted rate with the warranty. I would not recommend the first company diamond overhead garage doors, but I would recommend Smith we found Gary to be professional and honest. I only do not understand why I just rated another Repair Guy as zero, and was not given the opportunity to fill out one of these surveys, but when I read it, this person has a 10 for his good work I was then given the option of filling out a survey. Why do you not want details on the poor performance but you want more information for the good ones? That is against choice home warranty not this new company who just signed on with you. I am not sure that he will be with you long because he was frustrated that he waited so long for a response and was not being paid since he was the second opinion and he wanted compensated for his time because he should’ve been able to install it the same day that he was here the first time.
3 years ago
Review Source
Kenneth Kontrath
after requesting a home service for a leaking toilet water supply hose, I immediately disconnected the water supply and the leaking water supply line and waited for the service provider. The arriving service man from the plumbing company informed me that a repair and replacement would not be covered by my existing contract because, "The water line and the leaking water supply was disconnected by the homeowner"It appears that if any attempt to prevent the water leak or disconnect the supply line, "voids the repair as only the contractor has the right to touch or attempt to prevent continued water leakage and flooding". I verified this with my home warranty policy insurance company, and they verified the contractors statement. It was at this time I decided that we needed a better warranty company to protect our home and covered appliances. I was assured by Choice Home Warranty, this would never be considered a denied claim under the terms of their contract. I immediately switched my coverage to Choice Home Warranty. I'm grateful for their policy and I look adhead to a continued working relationship.
3 years ago
Isidor Robertson Riverton, NJ
This is my first time filing a claim, but so far, so good. Put in a claim on 12/27. Received an email on the 28th saying the technician was scheduled to come to my house on the 29th. However, he called me in the afternoon on the 28th, asking if he could stop by later in the day. Very friendly. Diagnosed the issue and put the claim in the same day. Received an email from CHW a little later on saying the claim was approved. I accepted the conditions (a $350 fee for modifications, which is still cheaper than what it would have been without the warranty) and now I'm just waiting to see how long it'll take them to get the part and install.
3 years ago
Review Source
Matt B Belleville, IL
This is my third time using this company to cover my homes. I actually left for a while, for what I thought was going to be a better deal, but it turned out to be maybe less money at the time but far less quality service. This company seems to have higher standards for who they send out to the home, which in turn means a happier experience for me as the customer. I was with a much larger company before ever trying this company, and they would always send out the cheapest person they could contract. The problem with that is they would do shoddy work, and then have to come back out for a redo. They actually classified me as a high risk customer because of how many claims I had within a year and raised my rate by more than double. Because of that I found Choice, and have been very happy ever since. There have been very few callbacks since being with Choice home warranty, because I feel like they have higher standards to begin with. Value for the money is very good as well. Although the discussion does not come up very often amongst my friends, I would recommend this company if I were asked who I would recommend.
3 years ago
Review Source
Ann Z Adams Melbourne, FL
I had a plumbing clogging problem in my master bath and 2nd bathroom upstairs. The first technician did nothing; the second technician that came unclogged the master shower, toilet and the tub/shower combo in my second bathroom, but stated I needed a new toilet because he couldn't get it unclogged. I paid both service fees thinking my problems would finally be repaired. Today, ANOTHER technician came out and said I didnt need a new toilet, but the one I have needs to be taken up and the stoppage repaired under the toilet. I contacted Choice and explained what had gone on up to and including today's visit. I requested they send today's technician back out to do the repairs, which they agreed to and were kind enough to waive the service fee. Even with all the problems I've had with this incident, I've found that Choice is willing to work with me as a homeowner, so I am still comfortable giving them a good rating. They took the information down about the first technician who was sent and did nothing and hopefully, it will help keep a homeowner in the future not use them.
3 years ago
Susan Roscher Leland, NC
A single, retired neighbor sent me an article which named your company specifically for 1 of 10 ways to save money in retirement. My son-in-law and I contacted CHW Sunday afternoon by telephone to get more information. Your employee, Albert, was very patient with our numerous questions about your service. Though he did a great job of trying to close the deal without undo, uncomfortable pressure, we just wanted to talk and think about it. On Monday, today, we contacted Albert (tho other employees tried to reach me as well) by phone. He again was very gracious and patient as he explained your services and answered further, detailed questions we had. So, today, my son-in-law each signed up for a year contract. I also talked with neighbors that had great things to say about your company after having used you and received excellent service! Another neighbor also signed up recently. Thank you so much! I feel so much peace of mind in my 10 year old home. Albert--you were great. Thank you so much.
3 years ago
Review Source
Tim Hickox Casa Grande, AZ
My air handler wouldn't come on when the heater was turned on. The fan only worked when NOT on the "auto" setting, so my heat pump was burning LP to make heat but had no way to automatically move the heat into the house. If I set the fan to ON, when the heat unit turned off after matching the thermostat setting, it would just blow cold air. So I called Choice Home Warranty to schedule the repair. They scheduled a service tech to service the unit the next day. After the diagnosis, CHW rescheduled the tech to return after gathering the necessary parts. As of the time creating this review, the repair order is still in open status but due for completion this Monday.
3 years ago
Review Source
Tina Barnott Middleburg, FL
I previously purchased a home that included a home warranty from another company paid for by the seller at closing. The service technicians that they sent out were very low quality and had to make several return visits for the same issue and, in one situation, had left some electrical wiring exposed and so incorrectly wired that it was dangerous. I switched to Choice and the service techs that they contracted with were much more knowledgeable and competent. I like the fact that, with Choice, I am provided direct contact with a specific rep rather than always getting a random person in a call center.
3 years ago
Review Source
Rosi Smith Lawrence, KS
We were very pleased with Choice Home Warranty. We placed a claim on line, and received an email confirming our claim with a date and time, along with the company who would be servicing our claim. They also sent a reminder email about our upcoming appointment, giving us the technicians phone number if we needed to change our appointment. Our technician arrived on time, was very friendly and kind. He talked to us first about our problem and then proceeded to check it out and finished with replacing our garbage disposal in a very timely manner. It went like clock work. The only downside about the entire claim process, was the amount of time we had to wait to have a technician come. Our problem was a garbage disposal that was frozen,,,we had to wait for six days,,,very hard to cook without a disposal these days.
3 years ago
Review Source
GBurns Phoenix, AZ
Excellent! The tech was wonderful... experienced, super customer friendly and did the job the right was. He knew within 2 minutes why our heat was not coming on - the last tech (from another home warranty co.) I had here for the AC in April, changed the thermostat and forgot to place the wire in the thermostat that transitions the AC to heat - he put lock tight on the screws so you could not unscrew the screws to add the wire. Had to get a new thermostat and now, the heat engages. Oh and, that guy forgot to slide the switch to Electric from oil/gas - even if the wire was there...the heat still would not have come on, I mean...really! This tech was beyond excellent! Impressed!!!!!
4 years ago
Review Source
Bob faust Summerville, SC
I was hesitant about a home warantee. Then my 15 yr old A/C DIED. THE AIR HANDLER IN THE ATTIC NEEDED TO BE REPLACED BECAUSE OF A LEAK IN THE COIL. I WAS A LITTLE UPSET WHEN I WAS TOLD MY STILL WORKING COMPRESSOR OUTSIDE ALSO NEEDED TO BE REPLACED. I WAS TOLD THE OLD IS NOT COMPATABLE WITH THE NEW HANDLER BECAUSE THEY USE DIFFERENT FREON. I HAD TO JUNK THE OLD AND PAY FOR THE NEW. THATS OK I GUESS ITS NOT THEIR FAULT AND EVEN THOUGH IT STILL WORKED THEY WERE NOT RESPONCIBLE TO REPLACE IT. I UNDERSTAND AND EXCEPT THAT. NOW MY 15 YR OLD FRIG WHICH LOOKS NEW STOPPED WORKING AND I AM AGAIN GLAD I HAVE THIS POLICY. IT WILL BE FIXED IN A WEEK. THANKS CHOICE.
4 years ago
Alvin Naumu Henderson, NV
When I called Choice Home Warranty that I was going to be out of town the next day and I needed my dryer to be repaired ASAP, the repairman called my husband after he got through with the job he was doing in Kapolei, came to my home to repair the dryer since he was in the area. I didn't expect this service to that prompt. Besides fixing the problem, he also told my husband that he needed to change the heating element and he will order it and told my husband to call him when we returned from our trip. He told my husband that there was limited repair person and it might take a little longer but will try to accommodate his customers as best as he can. To me he values his customers.
4 years ago
Review Source
Grey O'Hara Kissimmee, FL
I was very pleased with our experience this time. The first time we needed to make a claim...it wasn't very good. However, we were extremely happy with this claim (our 2nd). Our A/C stopped working at around 9:00 PM and we went online immediately to file a claim. We had a response back by 10:30 PM, the same night, with an appointment scheduled for the very next day. This was very much appreciated, since we live in Florida and an A/C is still very much needed at this time of year. The company (Above and Beyond A/C) and the technician (Christopher H) were remarkable. The were very friendly, knowledgeable and repaired the problem in minutes. Plus they gave tips on helping the A/C to work more efficiently. We are very pleased and happy with our experience and Choice Warranty has redeemed themselves. Thank you.
4 years ago
Review Source
manuel acevedo Valrico, FL
As in the past, when I make a claim, your response is very quick, but the appt time was actually disappointing, call Monday and technician from ApplianceSquad came by on FRIDAY. To me that wasn't quick enough. Technician came over did his job, got the $75 deductible but now he has to report to you to make decision. His decision is to get a new Microwave. Now I have to wait for your decision, which surprise me because, I am still without a working microwave. I thought once his expertise for a recommendation for a new microwave, I would have had that replace at that time. So now it a wait game not what I expected.
4 years ago
Review Source
Annie Allen Atlanta, GA
It was very easy to reach a representative! I spoke with Dawn, who was very professional and polite. She took my claim requests ( I had two) and stated that I would receive an email informing me when a service person would come. Immediately, I received an email stating that someone would be here tomorrow to service my washer. This was my first time filing a claim. I have been a member for two years. I love this quick service! The email gave me all of the details of the up coming service, including the service fee, etc. I am looking forward for the scheduling of my other service request. It seems that all appliances are breaking down at the same time. I am glad I am a member of Home Choice! The monthly fee is affordable. Thank You!
4 years ago
Review Source
Amit Sharma Philadelphia, PA
Good company with great people. Things break and as a customer if you are honest, Choice Home Warranty will never turn you down. You just have to be reasonable and understand that they are running a business too. Don't take advantage of any business. Warranties are great as long as customer is not taking advantage of them. I got CHW before moving into our new house. And I kid you not, since we moved in everything is breaking on us. Started with sump pump, to both AC's, dryer, etc. It was not like they never worked. They worked before but they happened to die on us after our move. Mind it, this is a relatively newer house (9 years old). CHW has already fixed 1 ac, in process of fixing another (with a little money from our pocket), replaced dryer. I have no regrets of choosing CHW over other warranty companies.
4 years ago
Review Source
Kelly Anderson Gilmore Humble, TX
I placed a service request for our air conditioner. The service request was made Wednesday around 6:30 pm.
I received notification at 3:30 am Thursday that a contractor was assigned. The service appt was made for Friday between 7-11 am.
I received a call from the contractor Thursday letting me know he could come early, if that was okay with me. I was utterly astounded that he arrived Thursday around noon. In less than an hour, the air conditioner was working.
This friendly expedited service from Keeping Refrigerant Moving was such a blessing to us. Thank you from the bottom of my heart!
Thank you Choice Home Warranty for such amazing service. This was our first service call, we are delighted!
4 years ago
Review Source
Cathy Barnhill Evansville, IN
I have had a great response from the customer service representatives while dealing with my A?C repair. I was not pleased with the ?handyman? that initially accepted our original claim I had a devil of a time with this person He demanded his copay three times and never once repaired my system After repeated conversations with the customer service Department we finally got a REAL A/C experienced technician and our system was up and running. Advise to customers Check for references and feed back on the technician that has accepted your claim through your bbb or any other social media . You have the right to decline their service !!!!
4 years ago
Review Source
Mitchell Maroudis Atlanta, MI
4 years ago
Billy Laguna Phoenix, AZ
Our pool motor/pump stopped working.
I liked the fact that CHW was going to pay $690 towards repair or replacement of our pool motor/pump.
I did not like that the pool tech from NCC pools told my wife we needed a new motor/pump, but then told me he would fix the problem, and he wouldn’t order a new pump/motor. His price to fix it was in the !2300 range.
I asked CHW if I could get a 2nd opinion. After getting approval for this, we contacted Green Valley Pool Service since they are one of Yuma’s most reliable and trustworthy businesses. Their tech diagnosed a very simple fix to the problem in 5 minutes, and our motor/pump is now working again!
I liked that CHW gave us they option kf a 2nd opinion! So far, the pool pump and motor are working great!
Thank you CHW! It was a win-win for bith of us!
4 years ago Edited January 10, 2024
Review Source
Lisa Laseter Atlanta, GA
Our dryer was not drying. Forgive me for saying this, but that is the job of a dryer! I called CHOICE Home warranty, within about four hours we had an appointment set for a local technician to come to the house. It was across the weekend, so it was for four days total, but the technician was very knowledgeable, told me when he was going to be here, fixed the problem quickly. Very easy experience. We have had Home warranties in the past, when we sold a home, and I vowed I would never make that mistake again. But CHOICE Home warranty is very different and they do seem to live up to the promises that they make.
4 years ago
Christine Avila Carmichael, CA
I made the switch from another well-known home warranty company to Choice Home Warrenty. Initially, I wasnt sure that I would continue with any home warranty company because I was always left feeling disappointed. I am so glad that I decided to continue looking. Choice Home warranty is the clear winner! From the speed with which they addressed my issue to the professional, knowledgeable, and friendly serviceman who assessed and addressed the problem with my air conditioner - 10 stars!
There IS a difference between Home warranty companies and I will say it again, Choice Home Warrenty IS the clear winner.
4 years ago
Carol Lawson Tampa, FL
Was a very pleasant experience the sales person was very nice very Accommodating explain things to me thoroughly, Then I talk to Drew S he was very good at his job he was able to explain everything to me took is it his time with me was very patient want through the Contract with me so I understood it. Was very Pleasant to talk to and very Courteous. Also expand the next steps which I appreciate. Then gave his number if I needed anything are help. If this level of courtesy and service continues I’ll stay with your company for years to come and recommend you to my friends and family. Sincerely. Grateful Customer. Carol L Lawson
4 years ago
Review Source
Jackie Mabry Broomfield, CO
I was with a different company for about 10 years. I called the company a couple of months before I signed up with Choice Home Warranty for a repair on my washer. They told me they couldn't schedule anyone until 2 weeks out. I was highly upset with this news. I thought when I'm paying a warranty company every month then I have them on retainer and they should have schedule me an earlier appointment than that. Well out with the old and in with the new. I called and changed my home warranty company to Choice Home Warranty. I had only been with this company a couple of months and had trouble with my air conditioner unit. I called one day, they sent a repair company out the next day. It wasn't just a repair company, but a reputable one with great service. Needless to say my air is running good and I thank Choice Home Warranty. I give this company 5 stars and would give more if I could.
4 years ago
Review Source
Tommix
Choice Home Warranty is, by far, the best home service company that I have ever signed on with. Both marketing & customer service representatives have been great and very easy to work with. All claims we have filed were approved, and the company finds proper & professional repair services. Claims can be filed easily with a phone call or on line. Customer service representatives are easy to contact if needed.
CHW offers free months of coverage for referrals. One of my best friends and a close relative have both signed on, & since CHW rates are so reasonable, I have not reported my referrals. I highly recommend CHW!!
4 years ago Edited January 10, 2024
Review Source
Hari Iyer Somerset, NJ
I had opened a service request with Choice Home warranty and Your Uncle Plumbing company picked up the ticket. They responded on Saturday morning saying they will be available on Monday. I called them and said Monday it was going to rain and I didn't want to have flooded basement. James who turns out is the owner of Your Uncle responded the call and he said he will try to see what to do. Within couple of hours by 11.00 ish AM James was available onsite at home. He sent tracking information so I knew when he will arrive. From the get go soon as I saw him.. I felt good and turned out to be our lucky day. He was very knowledgeable and friendly and he kept explaining everything along the way. It was apparently his day off as well and still he stepped up since it was a Sump Pump issue and he cared. He worked through different ways at attacking the problem till it was fully resolved. I will honestly recommend and reconsider him myself for future work. Thank you James for putting our concerns at ease and for the great conversation along the way!!
4 years ago
Review Source
Susan Mincey Macon, GA
It is difficult when the repair company won't talk to you about when to schedule. THey assigned me Tuesday 8-5. I had an out of town family funeral and could receive the technician at 8 but no later that day because we were leaving at 10. I told them that through text and email in 3 ways with no response. I finally rescheduled late Monday pm and asked specifically for Thursday, the only day I was home all week all day. He arrived at the end of the time frame he texted. He was kind to return that day with the ice maker replacement. I am most grateful for that since I had two sisters all week and am hosting a luncheon Saturday.
4 years ago Edited March 4, 2024
Review Source
Freddye New Orleans, LA
Jason provided excellent service. He was through and offer different options from which I selected the best one for me.
I was happy to receive my Choice contract information within 30 minutes of completing the enrollment process. In my opinion, that is excellent customer service and assures them that they are receiving the service they paid for.
I would like to suggest that Choice agents provide information about all the products up front and not have to check with their manager or review the product while the customer waits. For example, Jason had to check on products he thought would interest me. When he found out I was of age to apply for the 6 year option, he had to check with his manager. Frankly, the checking with his manager made me anxious because I thought it was a scam.
4 years ago
Review Source
Alexx Jacksonville, FL
I was not aware that having a home warranty is extremely beneficial when you are owning a home. After seeing everything that is covered it is definitely easy to forget that so much goes into building a house and keeping the house running in top shape. I am so glad that I decided to do a little research to educate myself on this priceless service. The senior account specialist that I spoke to was knowledgeable and explained pricing, coverages, and overall policy information. He was even able to offer me discounts for my prior military service and for being a first-time home buyer! I'm definitely recommending Choice Home Warranty to anyone that I know that is a homeowner or a future homeowner!! Outstanding customer service!!
4 years ago
Review Source
Carolyn Jordan Leland, NC
I feel like this is the first business I’ve spent money for who did exactly what they said they would do. Most companies pull out the small print when it’s time for them to fulfill their service. Choice made it simple and easy to make a claim. I called and within 2 hours I received a call from Anderson Air who came out the next day and on time. They were in my house no more than 20 minutes and the air conditioner was repaired and serviced. Getting Choice is the best investment we have made in an effort to maintain all the appliances in our home. Great job Choice! I’ve told ALL my homeowner friends about Choice and Anderson Air.
4 years ago
Jack Swalwell Stuart, FL
My first Claim.
At about 5 p.m. Tuesday April 19, 2022 I submitted a Claim Form to CHW that we did not have any hot water. Within minutes I received an email that my Claim was being processed. At 9p.m. that night I received an email that my Claim had been assigned and it it provided the name of the company that was assigned the Claim, Two Anchors Plumbing, their phone number and the window of time (3p.m.-8p.m.) that they would be at our house the next day. I called Two Anchors Wednesday morning to give them the gate code for our community. David answered the phone and thanked me for providing the gate code. David called me about 6p.m. to tell me they were on their way. David and Larry who is one of the owners of Two Anchors arrived within 20 minutes of the call.
CHW only provided two Anchors with the information that the Claim was a water heater claim. They did not tell them it was a gas tankless water heater which is a different animal than your usual water heater tank. It is more complex with all kinds of sensors and of it has a mother board like a computer does.
We were very fortunate that Larry in a previous job, was for years a regional supervisor for a large plumbing company that did plumbing for several developers and they installed a lot of tankless water heaters. That past knowledge led him through some basic steps that are not documented in the owners manual or anywhere on the internet and he was able to reset the computer and we immediately had hot water.
I can't say enough great things about Two Anchors' Larry and David. Besides both being super attentive and polite they were able to put into layman's terms what they were doing. Larry with many years of plumbing and certifications is a wealth of information.
I recommend CHW and of course Two Anchors Plumbing in Stuart, FL!
4 years ago
Review Source
Jackie Taylor Prairieville, LA
I have to say that Choice Home Warranty has been amazing. They are very professional, generous and have great customer service. They always give me options for paying my policy and really good incentives. When I have had an appliance die on me or have a weird problem, my stress level increases. They are always so very pleasant and the technicians come right away. I had to have my washing machine replaced and I was freaking out because I am a mom that can’t go without a washer. They gave me options to expedite my getting a replacement. I was truly thankful. I’m so glad I have them…no joke.
4 years ago
Review Source
Lyn lindberg Cape Coral, FL
I have been with choice home warranty for over a year, and was with another company previously. The level of service I receive from choice is incredibly superior to the other company. When I have a claim they are on it and usually get a notice that it’s been accepted by the contractor. They can’t control the honesty of these people and it’s up to the homeowners to report them for either a no show or accepting the $85.00 service charge and never seeing them again. When you have this kind of dishonesty report it and choice takes it very seriously. This company is great and I highly recommend them for your repairs. You won’t regret signing up with them. They are so responsive to your needs and have a great attitude when you call and can understand the person at the other end as a hearing impaired Marine Corps Veteran.
Regards,
L Lindberg
USMC
Vietnam Veteran 1962-1968
4 years ago Edited April 21, 2022
Review Source
Herman B. Flower Mound, TX
I filed 2 claims online around midnight. The next morning I received an email with the pool pump appt. set for 2 days later. That went well and the tech had the new pump on his truck. Great experience.
The other claim was for a AC Fan Motor that was not working. I called CHW to verify they had the claim in their system. They said give us till the end of the day to assign the claim to a tech company. The next day the tech came out and got authorization to replace the Fan Motor. This claim also went well. (I did give the tech a lot of info. as to what I had already discovered)
The bottom line is this: know as much info. as possible about the problem at hand, communicate clearly to CHW the info. and talk and participate with the tech if at all possible. Be a informed and engaged consumer.
4 years ago
James Streeter Rochelle, IL
We have had Choice Warranty as our service provider since 2015. We have never been disappointed with any service they have provided for us. Home Warranty Service is a insurance, you pay for it so when you need it, it is there for you. Choice has not raised our rates since 2015 and in these hard times of inflation that truly is a blessing for retires as us. We are in our 80's and we deeply depend on dependable companies such as Choice in our time of need. We have heard some horror stories about other home warranty companies, but we can honestly state that Choice Warranty Co. has been a company for the past seven (7) years that we depend on if any of our homes covered devices fails and they have been there for us each and every time.
4 years ago Edited January 10, 2024
Wally Ogun New York, NY
My hot water heater was malfunctioning, I called CHW, they sent a technician the following day. The technician told me the claim for replacement might not be accepted but he will put it in anyway. The technician told me if not approved, it will cost me around $2,200 to fix the issue. Ooh boy!, I was already sweating, calling different specialists for quotes. 45 minutes after the technician left, I received an email from CHW that my claim was APPROVED. It was like a dream, unexpected, It was a joy over filled, And they were waiting for my consent so the job could be completed. Thank you so much CHW.
4 years ago
Ron Patrick Tucson, AZ
Having Choice Home Warranty for a few years it has been comforting knowing we have this level of coverage for major repairers that might occur and minor ones as well. Always, when I've placed a request for help with a repair I have done it with the confidence it will be quickly attended to. I appreciated staff who have helped with prior repair issues and have just renewed our policy for another 5 years and finalized that contract with the help of Leo Sobbagh. Leo was very professional, explained the new coverage, was patient in answering our questions ... we felt he represented CHW well and appreciated his time with us!
4 years ago
Martha Lachmayr San Diego, CA
I've heard horror stories about home warranty companies but my experience has been great so far.
I called in a request and was given a claim number. Within 10 hours I had an email with the assignment of the contractor to come out. I placed the claim on a Friday and the technician was scheduled for Monday.
The technician called to let me know what time to expect him so I didn't have to wait around so much. He got there, got the job done quickly and explained what the problem was. I paid him the call-out fee and he was on his way.
I would definitely recommend Chiice Home Warranty to any homeowner.
4 years ago
Review Source
Teresa Monrovia, CA
Choice Warranty has been an efficient and a professional company who actually responds to calls. Not only do they return calls, their contracted technicians do as well! I've never heard of Choice before but I've decided to give it a try after I did some online research.
I currently have American Home Shield for another property, and it's been extremely frustrating for the last 3 1/2 months, and is still not resolved yet. Once my contract is finished I'll switch over to Choice. The bonus in all of this is the representatives from Choice are U.S. employees with coherent communication skills and 100% of American Home Shield employees are from off shore except for their salesmen. Having the opportunity to compare both companies at the same time gives me a true assessment of a company's integrity. My choice is Choice!
4 years ago
David Smith WA
Decided to switch from American Home Shield to Choice because keeping it long term made better dollars and sense for how I use it. The monthly premium is lower with he per service call being 10 dollars more and while I pay monthly I don't have month service repair calls. That said, in the 3 years I've had the service I have called them for 6 repairs. Washing machine once. Dryer, once at a different time. stove heating element. and then I filed 3 plumbing claims Garbage Disposal in Kitchen stopped working, faucet drip in hall bathroom and the toilet had become unseated in the hall bathroom. They sent a service tech who combined all of those into one 85 dollar service and replaced the garbage disposal with one more powerful, completely replaced the faucet in the hall bathroom and reseated the toilet. The tech considered it all plumbing and should be covered under one service call and called Choice Home Warranty and they agreed. Great Value
I'm still a paying customer of Choice Home Warranty
4 years ago Edited January 10, 2024
Michelle Bryant Pearland, TX
I was in an emergency situation…just about to return home from a destination wedding and our honeymoon, I received a picture on Tuesday afternoon from the house sitter about possible water damage that was just noticed. Got home the very next day and it had gotten much worse in just 24 hours! As soon as I received the notification on Tuesday, I file a CHW claim and by Wednesday, they had scheduled a plumber to come out on Thursday morning! The plumbing company they sent was amazing, from confirming the appointment, sending status updates for arrival times, determining the cause of the leak, the calming me down as they explained the possible extent of the damage, explaining the process for repair & restoration, all the way to fixing the leak! CHW approved the repair and cleared the way, in regards to peace of mind, for the restoration process to begin. I am so thankful to CHW and the plumbing contractor for fast action and coverage!
4 years ago
