Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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lisa ketron

They finally came to the agreement to replace my refrigerator after 4 attempts at service and 15 days later! It was exhausting! Thk goodness I had a garage refrigerator but they were fair with reimbursement

9 months ago

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Rebecca

They came out pretty quickly and they solved the problem. And I was just pleased with their service. Very professional.

9 months ago

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Melanie

If I could give a zero rating, I would. Choice does not honor their word, they pay for as little as possible, they highly escalate costs, and they will not prorate back to me the cost of the warranty if cancelled as I was told they would when I purchased the warranty in the first place. Do NOT choose Choice Home Warranty!!!!

9 months ago

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Joseph Richmond, TX

Normally it takes home warranty a couple of days to find a provider, this time it took less then a day!

10 months ago

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Theodora Downingtown, PA

Very professional and courteous very food at what they did I would recommend Choice Home Warrenty to all.

10 months ago

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Jacqueline

I had a mixed experience with customer support. After my washing machine repair, I didn't receive a follow-up call, which was frustrating, especially during hurricane season. However, my previous interactions for other issues were prompt and efficient, with quick responses and scheduling. Overall, while some aspects need improvement, the service can be reliable when it works.

10 months ago Edited January 17, 2024

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Buck Whigham Miami, FL

Have had two claims. First one my washer was replaced. Second one the dryer was repaired. 100% satisfied

10 months ago

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Derek Story

Slow on making a coverage decision. Been trying to get our HVAC system fixed for over a month. The outside unit freezes into a solid block of ice and we can't use our heat. Not happy at this point

10 months ago

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Candise Morris Lenoir, NC

It is good if you do not need a repair asap. If it’s a bad water leak or plumbing issue your in trouble as it can take 1-2 weeks to get someone scheduled to check it out

10 months ago

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Anonymous

I had a problem with my stove and they got a firm assigned very quickly, and they took care of the problem.

10 months ago

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Sandra

They were very prompt and responsive. My washing machine broke and they got a technician to take care of it.

10 months ago

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John

It was fast and she knew what she was talking about. And she could speak English, unlike my other warranty company.

10 months ago

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Anonymous

I've had to use it twice, and I'm still waiting for my microwave to be fixed. It wasn't fixed the first time. It went out again, and I had to call again for service.

10 months ago

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Mike

I called to have service done. And I had a contract for a certain amount of pay and they arbitrarily raised it with no notification. I don't understand the policy of the contract if it's not balanced. So I would never recommend them. I would never use them again.

10 months ago

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John Choate Phoenix, AZ

In two weeks I can not get status of my down dryer. Instead of trying to resolve customer issue, we issued another request. No follow up to replace supplier or help resolve the customer issue. If any company did this with their customers they would have escalated or found way to resolve. "0" is too high a rating.

10 months ago

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Ruthlee Berkeley Springs, WV

I enjoyed fast service without any hassle or feeling I had to wait for service. Everyone was very cheerful and helpful

10 months ago

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Curtis Verge Harker Heights, TX

You haven't fixed anything I've called in. Paying ya'll is not working for me I could just put that money in savings account and I will have the money to pay for it.

10 months ago

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John Dunlap Fort Mill, SC

It is not about the money or how many claims are approved. I bought the warranty for ease of use and honest, claims handling. None of which I have received from Choice Home Warranty despite having spent nearly thousands and thousands with Choice for multiple homes

10 months ago Edited January 17, 2024

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Gilda Plano, TX

Customer service all foreigners without English capability. Communication with vendors is poor. They don't receive the approvals to proceed until you call back and pester Choice Home Warranty. I've had lots of difficulty for the few requests I had. Vendors were fine.

10 months ago

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Melanie

I am trying to use my warranty for my furnace now, but they keep telling my furnace guy that they're not receiving the pictures that I send. I've uploaded them twice. So I'm not very happy about it. I probably wouldn't recommend Choice to a friend anymore after my experience right now.

10 months ago Edited January 5, 2024

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Yaa P Hagerstown, MD

CHW was quick to respond to my request and resolved the issue. I’m very impressed with the seevice

10 months ago

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Melody Wesson Birmingham, AL

So far so good. Have not had anything major like heat or A/C. Plumbing items twice and dryer once.

10 months ago

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Tracy

I like the prompt service, the professional repair people and how helpful they are in explaining things.

10 months ago

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Dakota Dallas, TX

Feels like a scam. Wait weeks, if not months for someone to come. Half the time got to fix the issue myself. Got to put in a request more than once most of the time. *** Im paying for a service that inly extends and complicates the problems it is supposed to lessen/eliminate

10 months ago

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Kathleen Melbourne, FL

CHW was very responsive to our needs. Problem was fixed in a timely manner and the contractor's follow-up was great!

10 months ago

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Jane Houston, TX

The people I speak to when I have an issue are very friendly and helpful and they send someone out really quickly.

10 months ago

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Don Saint Simons Island, GA

The contract company sent to repair my dishwasher was professional and friendly. Efficient in diagnosing the problem and repairing it. I would recommend this technician and company to anyone.

10 months ago

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Raymond Warner Robins, GA

Send them an email what needed to be fixed and someone was there within a couple hours. Fixed the problem right away!

10 months ago

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Donald Bakersfield, CA

The first tech messed up the repair two times. Choice agreed to send out a different company and it was fixed properly.

10 months ago

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James Fuquay-Varina, NC

It was not explained to me what was actually required to correct the problem, then Choice wanted me to pay the majority of the replacement. In addition, they could nit tell me what the replacement was.

10 months ago

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Donn Wesley Chapel, FL

The repair service was very good and timely. The repair man was kind, courteous and quickly made repairs.

10 months ago

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Phil Jones

Excellent Customer Service and quality technicians I highly recommend Choice Home me Warranty to friends and family.

10 months ago

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byron justice Sugar Land, TX

The money saved with price we are very satisfied , and the company's chosen have done quality work.

10 months ago

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Chantee

I've only had like two claims to file, but every single one of them has been taken care of very diligently.

10 months ago

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Anonymous

I had a problem with my toilet - it was leaking. I called Choice Warranty and it took care of it the next day.

10 months ago

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Tom

About a month ago I lost my heat and they sent somebody over and they took care of it. They were very responsive.

10 months ago

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Lisa Chicago, IL

Fast service they came and assessed the problem and fixed it I am very pleased also very friendly service tech.

11 months ago

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Prasanth

My Dish washer gave me trouble couple of times.I got it fixed with just a copay of 65$ which was worth it.

11 months ago

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Joann Essex, MD

Delords was able to unclog the drain in the kitchen sink and garbage disposal, and replace the innards in my upstairs toilet in one visit

11 months ago

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A C Soddy-Daisy, TN

They do not have contracts with repair companies in my area. Which means I have to find a contractor and finance the repair for a couple of months until Choice reimburses me. This also required many phone calls to get a check cut.

11 months ago Edited December 20, 2023

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Michael New Berlin, WI

2 days after i submitted claim for leak under cabinet, a plumber was there to fix it. He was fast and courteous.

11 months ago

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Michael

Technician was very personable and knowledgeable. Figured out what was wrong with our furnace very quickly

11 months ago

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Brett C. Hall Wetumpka, AL

Choice Home Warranty operates like an underworld enterprise, taking policyholders' money while delivering nothing in return. We had a claim that this company ignored for over four months. They finally denied the claim. A second claim they also denied. Forget this company unless you want to throw your money away. P.S. I want to cancel my policy.

11 months ago Edited January 1, 2024

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Charron Bowie, MD

Don’t always use the best quality technicians. Also technicians often complain about the process when coordinating expenses with CHW. Also not very flexible for replacement cost options and proof od item.

11 months ago

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Joga Arjula

Everything, claim process, claim update and they cover everything and not like other home warranty providers..

11 months ago

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Joan

I have not gotten my furnace fixed yet. Repairman said he has not gotten approval to fix as of today 12/12/23. He came out 12/01/23 so I do not understand why this has not been approved as of yet

11 months ago

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David

In 2020, you replaced our HVAC system and saved us a ton of money. This year, I put in two claims and you couldn’t find anyone to send to us. That’s ridiculous. It’s why we pay you.

11 months ago

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Dolores West Branch, MI

This will be the third time I am leaving a review. Because I had a negative experience with your company and also the companies you use have negative thoughts about your company , it never seems to go through. This will be my final attempt to leave this review. If I could Leave a negative 1 I would.

11 months ago

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Julie Krumrine Richmond, VA

Our service guy was very thorough. He fixed our furnace and made sure our system was running properly.

11 months ago

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Karen Yancey Houston, TX

The response for service is great. Getting the gift card for the appliance replacement is another issue. I am still waiting to receive the credit from last month.

11 months ago

Choice Home Warranty Reviews