Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Jeanne

They have fast and great service! They are easy to work with and never have had an issue on anything that was fixed.

7 months ago

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Ruth

turned in a claim for my ice maker in my refrigerator. A guy came out, told me to put a new filter in and it will work. Paid him $85.00, put in a new filter, and nothing, Sent you a message stating the resalts , I've heard nothing in response. So I will be canceling. I've already put in to much money and gotten nothing.

7 months ago

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Lance

The quality of the service people they send out is generally subpar. English is not their primary language for the most part. The process isn't easy to navigate, and they don't tell you that something isn't covered. I will not renew my contract when it expires.

7 months ago

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Toni

Billy made quick work of replacing the faulty gas valve. We appreciated the professionalism and kindness he delivered

7 months ago

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Earl

Other than the constant ads for discounts for signing up. The company is very responsive when you need work done.

7 months ago

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Don

Roy, the person that performed the repair was very personable with an upbeat attitude. I would recommend Roy to anyone.

7 months ago

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Sheronna Hill

Did not over my air conditioning which is damaged need that to be handled all Other decisions have been great and Inahve spent over $1000 with your company and expect the service I paid for the supervisor dropped the call and did not return it to me so that was strange - I expect better

7 months ago

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Cindy

They are one of the companies that I found while searching for insurance. I am very satisfied with their services

7 months ago

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Roxine Taylor

I like choice as a company. There replacement process is not fair to the customer that has lost their product.

7 months ago

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Gillian Escourse

I love this company if I have a problem with anything I call Nex day some one is there then you choice warranty

7 months ago

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Tamy Logan

My pipes were clogged and it took a week to get A Plumber out to my house and it wasn’t fixed . The plumber left and it took another 4 days to get them out again and still didn’t fix my problem. I was out of service for over 2 weeks. I called another plumber and paid out of pocket. To get the problem resolved.

7 months ago

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Verified Customer

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Larry Hayes

Communication delay Plumber did fix issue CHW worked to get problem resolved, but took too long. Thankfully, my issues were not extremely urgent

7 months ago

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Janice Quals

The absolute best home warranty plan out there!!! I’ve had others and none compare to this company.

7 months ago

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Judith Trotter

I've only had to use the company twice so far and the businesses that came out to fix appliances did an excellent job

7 months ago

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Michael Hanna

Always Great services when I call for any service issues they take care of and provide me with the best solution

7 months ago

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Debora

Service went well.The technician did a great job and talked me through everything that was needed to be fixed.

8 months ago

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Judy

The best part was Troy Johnson who deserves a 5. Frustrating for [people not up on IT to not talk to a human during process.

8 months ago

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Judy

Had a repairman here with 24 hrs....great service...had to wait for a part...he came as soon as received.....

8 months ago

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James

Had an issue with my furnace and within days they had a company here to fix my problem. Glad I had them

8 months ago

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Robert

Everything is fine except the telephone service. Being on hold for long periods of time and being transferred is a pain where a pill won't reach.

8 months ago

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christopher london

8 months ago

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Marjory

I have been disappointed with Choice in the past, but this was a good experience. Supposedly they are trying to make improvements with their service.

8 months ago

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Edward

Like coverage and service. Hope it remains the same or better. However, why do you keep sending ads about discounts?

8 months ago

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Gregory

There reputation, and reviews convinced me to give you a try. It has turned out to be a good choice

8 months ago

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Barbara

We haven't had any problems at all. No complaint whats so every and we have been with for many years

8 months ago

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John Sparks, NV

I was extremely dissatisfied. Got a refund on the money for the account.

3 weeks ago

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Raymond Irwin, PA

need to talk to people who speak clear English

3 weeks ago

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Gary Stephens Marietta, GA

I thought they employed certified techs.

4 weeks ago

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Charles Screven Bunnell, Florida

Both garage door springs should have been covered. You only covered 1. If I had called in directly and not through Choice, I would have paid $300.00, but I paid $100. service fee and then $300.00 Not to mention that I pay Choice over $100.00 @ mnth.

3 months ago

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Gatrstkinsc Simpsonville, South Carolina

I SIGNED UP WITH CHW ABOUT 6 MONTHS AGO. THIS JULY HAD GARAGE DOOR PROBLEMS - OPEN CLAIM PD FEE 75.00 . THE WAIT WAS ABOUT A WEEK FOR TECH, HE FOUND THE PROBLEM DID A REPROGRAM OF DOOR BOX IN THE BACK , TEST ,WORKED , HE LEFT 2 DAYS LATER PROBLEM BACK THIS IS NOW JULY 8 AGAIN SUBMITTED CLAIM EMAIL SAID TECH WILL BE THERE JULY 27 ==DID YOU GET THAT ==JULY 27 , SO FROM THE 8TH TILL NOW CAUSE THE DAMN THING IS STILL NOT FIXED , WAS TOLD WOULD NEED A WEEK TO GET PART ==TODAY'S DATE AUG.10 ==AND WHEN I NEED TO GO OUT --AND I HAVE REALLY CUT BACK ,DUE TO THE INCONVENIENCES TO HAVE TO GET OUT OF CAR TO OPEN AND CLOSE DOOR WHEN I LEAVE MY HOUSE , AND TO TOP IT OFF THE DOOR HAS NO LOCK TO ENGAGE - THIS IS NOT WHAT THE FUCK I PAID FOR A 3 YR CONTRACT , AND I'M ONLY 7 MONTHS IN I CAN'T REALLY TELL YOU HOW I FEEL YOU WOULD NOT PRINT IT AS OF THIS REVIEW THIS COMPANY REALLY REALLY SUCKS ONCE THIS PROBLEM IS FIXED I WANT MY MONEY BACK THERE IN BUSINESS , WHAT THE FUCK THEY DO RIGHT , GUESS IS AS GOOD AS MINE

4 months ago Edited August 10, 2026

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Peter Angles Kansas City, Missouri

The past two claims have been addressed by really unprofessional service providers. Choice must not vet their service providers and the most recent one - this week - literally just replaced an air filter on an underperforming AC unit, and announced that everything was fixed. They lied to us when asked if they had inspected the unit and then lied on their report to Choice. The company management refused to call me back and would not refund our $104 service call fee. The following day we paid for our normal provider to do a service and he said that clearly the unit had not been inspected and that the lack of performance had nothing to do with the filter - which he said easily had another month or two of life left. The performance issue was from a leak he discovered. What a joke. Not only for the waste of our annual fee but also the scummy company they contract with to service their customers. I will not be signing up with them at the end of this term.

4 months ago

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Jac Jones Houston, Texas

Terrible service. The recommended a company to fix my washer machine. The company is call EYEBEE SOLUTIONS. 4 month ago my Samsung flex washer was giving me codes and my washer would stop as a fail safe so it doesn't get damaged. The last code that came up was lc1. I was unable to use the washer. I called choice home warranty they sent EYEBEE SOLUTIONS to my house and he took the whole thing apart and relize it was at the top where you put the softner in it had clogged up. I haven't had any codes for 4 months witch I thought was good but it stopped working. So I called again they sent the same company EYEBEE SOLUTIONS and they told me my washer was totaled for negligence on my part says I destroyed the drum. while speaking to CHOICE HOME WARRANTY they were told by EYEBEE SOLUTIONS that they replaces a motherboard the first time they came to fix my washer. Which was a lie so CHOICE HOME WARRANTY said they have nothing to do with EYEBEE SOLUTIONS when I told them and denied my claim saying it's not there problem

4 months ago

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David Braunstein San Antonio, Texas

I have been happy with the people that fixed a sink leak, not working furnace, and our refrigerator not working. All covered with my Choice Home Warranty!

4 months ago

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Dayna Jones Germantown, Maryland

I disliked the amount of $406 that was offered for my clothes washer which I ultimately was forced to accept in order to get a clothes washer. Your policy states under the section "Replace or Replacement" that for clothes washers you are "responsible only for replacement equipment of similar features, capacity, and efficiency, but not for matching dimensions, brand, or color." I understand that to mean you would replace my clothes washer with a clothes washer with similar features, capacity, and efficiency. I shopped at Lowe's which is where you are requiring me to buy from, but the least cost of a washing machine that matches what you say you would replace with equipment of similar features, capacity and efficiency is $529. This is the amount I feel is fair. In the "Replace or Replacement" section you go on to say "For all OTHER covered items." What are all OTHER covered items? You already listed clothes dryer, clothes washer, built in microwave, oven/range/cooktop, dishwasher, refrigerator, and garbage disposal, so what are the OTHER COVERED ITEMS THAT YOU WILL REPLACE WITH BUILDER'S STANDARD GRADE EQUIPMENT that is the basic option that typically comes in standard sizes colors, and standard configuration designed to fit most homes. It is obviously not talking about the actual listed covered items. Your policy writers need to learn the English language or at least learn how to write what you really mean in your policy. The Case Manager for my claim #336649925 is LaShante Jones. I spoke to her after I had first not accepted the offer of $406 explaining the same words in the policy that are in the first paragraph above. She kept saying she was putting me on hold to talk to someone. I don't believe that she was talking to anybody and especially not on my behalf explaining why I felt the offer was not right. I think it was just a tactic your company uses to make it seem like you are trying to help the customer. She did this at least 3 times and of course said they could not change it. I asked her if there was someone above her that I could talk to, and she said she was it - nobody above her that I could talk to. That just proved to me there was no recourse. I asked if I could get a clothes washer from the builders that have this standard grade equipment available and was told you used to do that, but not anymore. So as usual the customer is the one that is out. I'm 72 years old and the extra $123 I will have to pay for a clothes washer and the $100 for the repairman service fee means a lot to me - otherwise I wouldn't have gone to such length to explain my displeasure with your company.

4 months ago

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Cindy Barrett Norcross, Georgia

They are slow assigning a claim to a vendor. They take too long to approve a repair. Customer service associates are difficult to understand- English is not their native language, They’ve increased their rates but didn’t notify me ..not happy about it

4 months ago

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Robert Patton Louisville, Kentucky

What I like is the budget pricing, but there seems to be a high price to be paid with flexibility and cooperation with Choice Home Warranty team. I recently had a "situation", between me, repair company and Choice Home Warranty. Instead of a three way conversation and resolution, there was only a two, two way conversation, one between Choice and the repair company and then one with me. Choice decided by "committee" to replace my appliance instead of a repair because of replacement value and part cost. When I had a conversation with my repair company, after being informed from Choice of their decision, I was informed that there was a part available to repair my appliance for slightly less than $300.. But, when trying to negotiate with Choice , I was informed that the committee decision was final. So, I was put in a situation that forced me to request help from the BBB to negotiate a fair market price replacement for my appliance. Choice offered me less than $400. to replace my appliance, I requested $850. as that was the best budget sales price I could find for an equivalent appliance. After a couple of days negotiating with Choice and BBB, I accepted a replacement check for $799. from Choice. So, instead of being flexible, Choice chose to use a "committee" decision to replace my appliance for $799. dollars instead of a repair costing them less than $300., which if had I been able to work with someone in Choice, I would have agreed too.

4 months ago

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Robert Seward Mesquite, Texas

Great experience overall, prompt service, reliable vendors, and outstanding customer support. The warranty has saved me money and made home repairs stress‑free.

4 months ago

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Kevin Lasalle Fort Washington, Maryland

This rating has been reduced based on recent performance and is not indicative of previous support! Our refrigerator is inoperative! The dispatch time for support is 7 days...though I do not believe this reflects future support, I hope, this is completely unsatisfactory!

4 months ago

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Jay Garineri Boca Raton, Florida

QQuick response as far as notifiying me when Contractor will be arriving. Easy simple process, which is exactly what I want. Contractors have been very pleasant, knowledgable , and professional.

4 months ago

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misty robinson Tyler, Texas

I feel like choice is in breach of contract with my latest claim for my microwave. The wording in my contract states that choice should have my microwave installed. If yall don’t do installation for appliances it should be exact wording in the contract.

4 months ago

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Suresh Dalwadi Reisterstown, Maryland

I had three experience with the claim process. Never treat correctly. They control all. Do not provide full information and when TIME TO claim process all hidden detail comes in play and you suffer. not a good way to handle the clients. I learn the hard way. NOT SATISFIED.

4 months ago

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Monique Leong Lawton, Oklahoma

Many things got fixed or replaced like a dishwasher, refrigerator etc. and air conditioners were fixed., plumbers have come out and electricians came out

4 months ago

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Christian Pieper MBA Venice, Florida

quicker than their competitors, if at 98F your AC drops and the others tell you in 5 days they at least get someone out in 24 hours, even quicker would be even better

4 months ago

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Saunders Weare, New Hampshire

Technician was on time, respectful to my home and removed his shoes without being asked. Showed me what he did and all was working with my electrical.

4 months ago

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Robin Carr Universal City, Texas

Choice Warranty is a great service. It has save us a lot of money. Also, whenever, we request a service call, it is assigned to the appropriate repairman and fixed quickly.

4 months ago

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Miguel Santillanes Palm Desert, California

Impressed with customer service. Amiran was very attentive and helpful, found me a whole bunch of discounts that helped reduce the price per policy, I have 3.

4 months ago

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Evguenia Skirta Southampton Township, New Jersey

CHW is a trusted company that provides 24/7 reliable services to its customers. Breakdowns are inevitable buy you can rely on the company’s outstanding services.

4 months ago

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Don McAleavey Chicago, Illinois

I would rate zero stars if possible! In a clearly covered water heater replacement claim Choice Warranty is making me responsible for 60% of the plumbers charges. They try to justify by using language in the limitations that do no apply to this situation. The only justifiable expense they gave me was disposal charges. There is no way that 60% of the plumbers total charges consist of a disposal charge. In my area I could have this done easily for $50. They have refused to provide any itemized accounting of the costs they say are my responsibility. When you talk to someone they claim to have no supervisors who could possibly explain the cost better. They only circle back to contract language that doesn't apply. I only want what the contract promises, no more and no less. Choice Warranty choices to settle claims providing less than they promise.

4 months ago

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JR Foerster Phoenix, Arizona

Very easy to file a claim and get a visit scheduled with the repair company. Had it all done within minutes. They garage door repair company will be out next week. Thank you!

4 months ago

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carolyn patricia mcclain Florissant, Missouri

Justin was extremely courteous. I liked the price Choice quoted; itis definitely more in my budget. If Choice lives up to what is covered in the contract Choice will have a customer for life.

4 months ago

Choice Home Warranty Reviews