Choice Home Warranty: Read 46,189 User Reviews From Real Homeowners

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Verified Customer

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Beverly G Hasemann. Las Vegas, NV

Always friendly, kind and quick response time and quick to repair. The service companies they choose to send are also great to work with.ose are also quick to respond and

4 years ago

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Verified Customer

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Sara McDonald Cincinnati, OH

This is my first time having a home warranty (first time home buyer), the customer service help desk needs work. I called my first claim ever in and I had no idea what I was doing, nothing was explained to me as to what what the next step and what I needed to do. I had an issue and the help desk representative didn't seem to care.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 24th, 2021

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Spencer G. Stanton Lancaster, SC

In most cases, they would be around a 3 or a 4, but with this claim specifically, the way it was handled from start until I had to cancel it was horrible. I understand the repair is pricey and the part is not readily available; but I was told for 3 weeks, "the part will be there for the technician to pick up tomorrow" and kept getting strung along. I allowed this only because the alternative is an $8000 out of pocket expense to replace my air conditioning. Unfortunately after the continued lies or false information, I had to cut the claim loose and am replacing my system at my cost. If they had been honest up front, I could have either made this decision sooner or decided to wait. The part that made this unbearable is I can't trust any timeline they give for anything regarding this repair. Would it be another day, a week, the whole summer? They refused to do any work to try to really help me with my claim. I repeatedly requested to discuss any other options and was told the only option was to wait. In a case like this, where the part was clearly not available, they needed to somehow make it right by giving me some kind of cash option based on what their cost for the repair was going to be to help me with my cost. I would not have purchased a new system if they had been able to handle the claim.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 24th, 2021

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Verified Customer

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Donald STEVEN Flores Taylor, TX

I had an ac problem. the service guy came out and repaired it. It was less than 24 hrs from the time the claim was made to the time the repair was completed

4 years ago

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Verified Customer

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Richard Di Meo Sugar Land, TX

You were non responsive to my AC problem when I called back after my appointment. The company you sent came out to repair my AC on Wednesday, did not return for one week with a part they normally carry on their truck. I was without my AC for 9 days. I don't consider that good service. When I informed you on Friday after 2 days since first visit by tech. I got the old run around. Choice let me contact them and find out what is the problem.' No return call by you. I wish I had never signed on for 3 more years. When the tech returned the following We'd. He acted shocked that nobody had com out for a simple part replacement. He changed the part in 10 minutes and left. Something is wrong with this picture.. why don't you give me my money back and that way I can sign on with another maintenance company.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Verified Customer

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LEROY E BENT Riverview, FL

When l have a problem they help me to get it fix but online, if you tried to call them there was many times l had a salesperson and he tried to enroll me in some plan and at the end he didn't help me with my issue

4 years ago

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Verified Customer

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Marty whitbeck North Las Vegas, NV

AS with most home warranties, they DO NOT COVER items which is related to the prime unties, example AC brakes, say the fuel valve is bad, they won't cover replacement, or if the total AC unite craps out, again NO REPLACEMENT... people check your warranty plan, most are to vague.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 24th, 2021

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Verified Customer

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Catherine Huber Pittsburgh, PA

Kitchwn disposal was replaced recently and service guy came back when connection let go and water sprayed all over kitchen. Successful repair. HOWEVER last year my kitchen ceiling fan was replaced with a very poor substitute -much too dim for the location. Fought with CHOICE for weeks! Finally contacted Better Business Bureau. CHOICE FINALLY SETTLED FOR A FAIR PRICE FOR An adequate fan pilus labor to install it.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 17th, 2021

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Verified Customer

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Jasper Saunders Suffolk, VA

We have used the service twice for one of our homes and are impressed by the coverage as well as customer service. We have recommended Choice to relatives and friends.

4 years ago

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Verified Customer

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Donald Francis Smith Arlington, TX

Could write a book. Heat and A/C went out. |Called and they sent out a tech who said thermos was bad and he ha aid over $600.00 to have it installed Different tech came out and got A/C going but not the heat. Tech company called me and said Choice needed a new work order # .I called Choice to get it and I kid you not I was disconnected by their reps at least 10 times. I asked for a supervisor as it was their request. Got one who immediately advised case denied. I said it was your request and she again repeated case denied and said she was going to hang up. She did and here I sit with a job half done with no recourse.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 21st, 2021

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Verified Customer

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Shashi Sachdeva Mc Kinney, TX

There is no problem to filing the claim & getting service in 2 days that's pretty quick, customer service is great, they are always happy to help, thanks!

4 years ago

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Verified Customer

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Judith Cowpens, SC

They were so easy to deal with when I was having my drainage problem. Even though it was a very difficult time for me they helped me get through it as swiftly as possible.

4 years ago

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Verified Customer

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Roxanne Dallas, GA

Very good Tech My Appliance Guy was sent out to repair my Dishwasher . Punctual. Courteous, explain what he is doing with the repair and part order. Thanks again.

4 years ago Edited January 10, 2024

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Verified Customer

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Rebecca Lupton Haymarket, VA

Dryer needs a part. However, part was delayed. I have heard nothing on the the parts arrival, installation , etc. Thankfully it works sometimes or we would be in a mess. If the part can't get here, they really need to replace it.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 21st, 2021

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Verified Customer

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Carol J Terry Athens, AL

I have had Choice Home Warranty for over two years and they always take good care of you. I just recently had to have my central unit replaced by them.

4 years ago

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Verified Customer

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Dave B Cooper Centreville, VA

Had my first home warranty claim, and it was easy process, and they got me a contractor asap. They did everything they said as they would as advertized.

4 years ago

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Verified Customer

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Jewels Littlefield Fayetteville, NC

If I could give zero I would. Gave us the run around about replacing our AC and send a rejection letter for replacing my system saying it was dirty. The hvac team that did the recommendation for replacement said that they never said those things to them and that CHW falsely added that to the report so they wouldn't have to be responsible to replace it. The funny thing is that the parts they claim that were dirty, they just paid days prior to replace. They are brand new parts! They did pay for the repair so that was nice but its beyond repair now so they flaked out leaving an Active duty military member and his family in 90¬∞ Temps. I warn you to stay far far far away. Look on the BBB site and do your homework because I didn't and im paying 8k for that mistake.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 21st, 2021

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Verified Customer

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Mohsin Naeem Lake Worth, FL

So far this year it’s the best service I’ve received so far but I am waiting for another plumbing issue and see how it will be handled. Over all its great!

4 years ago Edited January 10, 2024

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Bhagat Phoenix, AZ

Sometimes technicians aren't available when you need them, but other than that I haven't had any issues with this company. The process to file claims is easy and is a manageable experience.

4 years ago

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Verified Customer

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Joseph Mesa, AZ

We chose Choice Home Warranty because of the cost and reviews. When we needed to replace our washing machine, they approved our claim and paid about half of what was needed to replace it, but I wish they would have paid the entire amount.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 16th, 2021

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Verified Customer

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Ronald Derby, KS

This company is really fast and they always have people available to respond to your claims. We needed our water heater fixed and they sent someone out quickly to fix it.

4 years ago

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Verified Customer

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David Las Vegas, NV

I've had some good experiences with Choice because when you call them, you get to talk to an actual representative. Unfortunately, I had a handyman come to fix a problem and it didn't work out so great.

4 years ago

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Verified Customer

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Wayne Cary, NC

Their copay is reasonable. If I am not happy with the service, there is a full refund so that gives me confidence. The process seems pretty straightforward and it works well.

4 years ago

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Verified Customer

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Mary Fort Worth, TX

Great service for a great price. They have been very professional. It saves me a lot of money. Each time I have a claim, they handle it promptly. Customer service is great.

4 years ago

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Verified Customer

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Barbara

Service is quick and my appliances get fixed. I had to use the warranty twice last week, once for a new pool timers and it was done in a half an hour.

4 years ago

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Verified Customer

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Brian And Elizabeth Kissimmee, FL

We were experiencing a garbage disposal issue and it was getting worse so I called home warranty and they were there within two days to diagnose and replace it within the hour.

4 years ago

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Verified Customer

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Siva West Des Moines, IA

When I needed my garage door opener changed, someone was here within one to two hours. It was totally unexpected how quickly they were here and how excellent the service was.

4 years ago

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Verified Customer

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James Houston, TX

Good company. They work quick and are good with customer service. They always get you assistance as soon as possible. They are very professional. It takes less than two days.

4 years ago

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Verified Customer

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Linda Wilson, NC

They do what they say. When I called them, they came out, it wasn’t even three days later. They fixed it and showed me how. I am happy with the work they do.

4 years ago

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Verified Customer

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Anne Pompano Beach, FL

Recently my AC went out ad they were able to get someone out the next day to fix the issue. The technician was very knowledgeable and very professional. They were able to get things back to normal very quickly.

4 years ago

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Verified Customer

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Reed Pahrump, NV

Getting through to customer service is a little difficult. You have to wait awhile to talk to a human being on the phone. We live in a difficult area in Nevada so I understand why wer have to wait but I do wish things could go a little quicker.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 16th, 2021

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Verified Customer

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Anonymous Houston, TX

They need to be up front with their customers about how the plans work. It was one surprise after another. They said it would take thirty days to get a replacement check and it was not a check but a lowe’s giftcard. They are pretty rude in customer service.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 16th, 2021

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Verified Customer

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Wayne Fort Lauderdale, FL

Every time I call choice home warranty they always give good service and call back within a business day. The stuff I have had repaired is working fine.

4 years ago

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Verified Customer

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Andrea Chicago, IL

The monthly due is reasonable as is the co-payment. They always follow through and either fix stuff or replace it. They always respond in a timely manner.

4 years ago

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Verified Customer

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Anonymous Windsor Mill, MD

It's good. Customer service is always pleasant no matter what you need. I appreciated that the plumber they sent to fix my kitchen was quick and efficient.

4 years ago

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Verified Customer

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Arshad Mc Kinney, TX

Service is reliable quality. I get prompt responses and follow ups. The plumber that came for my kitchen faucet explained the process and it was no hassle to get it fixed.

4 years ago

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Verified Customer

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Erie Arlington, TN

They are very trustworthy. My air conditioner went out and I called choice and they were very prompt in responding to my needs. It was very apropos for what we needed.

4 years ago

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Verified Customer

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Robert R Ramsey Jacksonville, NC

The only negative that I have is the time it takes to replace an appliance. The technician determined that our clothes dryer could not be repaired. It took Choice Warranty almost 30 days to issue a gift card for partial replacement. I wonder if ill have to wait 30 days if my refrigerator quits. I can fill coolers with ice I suppose.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 24th, 2021

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Verified Customer

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Regina Hillman Columbus, OH

Choice Home whenever I called my service was very fast in responding to my claims and the service repair company were always available within 24 hours.

4 years ago

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Corinne Mars Melbourne, FL

Well the last time I used you you sent one plumber out here that was an absolute disaster and I finally had you could give me somebody else and the parts not his fault we'e going to take longer to get here and I was very upset and was told that I wouldn't be charge the $45 for three months which I have been charged that amount plus I didn't have to pay for the him coming to the house but like I said I'm still paying the $45The other plumber that came out did a wonderful job you need to get rid of that first one he was absolutely hopeless

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 24th, 2021

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Verified Customer

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Ben Arlington, TX

Microwave wouldn’t work so we called and they sent a person out and within an hour, it was fixed. They seem to know what they are doing. It is expensive but it is well worth it. They are trustworthy.

4 years ago

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Verified Customer

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Gilberto Yuma, AZ

Best price of the competition. We’ve used the warranty a couple of times and they were pretty quick and easy to get appointments with, I would definitely recommend them.

4 years ago

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Verified Customer

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Chandra Goodyear, AZ

Sometimes they are really good sometime they are not. It is hit or miss. I was not able to get someone out for twelve days when I had an issue with the oven door. I ended up contacting several places. It ended up costing me three hundred and seventy five dollars.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2021

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Verified Customer

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Jeff Galveston, TX

Some experiences with them have been excellent and others have been poor. It has been a mixed bag. They are pretty responsive but they have ordered the wrong parts and have a hard time getting back to me and that can be frustrating.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2021

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Verified Customer

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Lillie And Ronald Covington, GA

My plumbing problem was taken care of ASAP. They answered my call and were very courteous. My pipe was leaking and I called at 12 AM and they had a person to me at 7 AM.

4 years ago

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Verified Customer

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Anonymous Jacksonville, FL

When my dryer decided to stop working, setting up an appointment with choice home warranty was seamless and service was scheduled within two days. The service representative was very professional and knowledgeable. I did have to wait to get reimbursed because it had to be replaced.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2021

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Verified Customer

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Celestine Mobile, AL

The guy that came for my electric oven was very professional and good. I had admire the way he treated my house. I would recommend him to anyone. I did have one time when the technician never shower up.

4 years ago

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Verified Customer

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Jamaree Killeen, TX

Good company. It is very convenient to have the online portal to go through. They send someone out pretty easily and efficiently. My issues are fixed in a timely manner.

4 years ago

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Verified Customer

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Harshavardhan Frisco, TX

The technician comes out pretty fast trying to address the issues which are good. The negative thing is whenever there are high cost items It's always seems like they try to buy it out at a lower cost and I don't feel like it's fair.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

May. 19th, 2021

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Verified Customer

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Stephen Casa Grande, AZ

I didn't get the date Choice Home Warranty promised me because they don't control the repair companies schedule but that was resolved and my problem was fixed.

4 years ago

Choice Home Warranty Reviews