Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Tim Root Saint Augustine, FL

The tech Was prompt and efficient and explained everything he was doing. He also taught me how to maintain the AC unit on a monthly basis.

1 year ago

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Darrell Texarkana, AR

Have not had reliable service technicians fix issues from 3/23. Oh they take that $85 deductible money quick then never fix problem. Hopefully the current technician working on refrigerator will get it fixed after ordering another part yesterday.

1 year ago

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Verified Customer

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Mary Kay Lozano

Not all promises have been done. I needed to use it last spring and you all never got me a technician. And then when I went ahead and went and found my own technician, I received an e-mail from your company after the fact saying that if I found my own technician that I could get reimbursed. Well, that didn't happen. Y'all would not reimburse me because y'all said that I did not contact you all first to see if you could approve the technician that I had. And the person that I spoke to, she told me she was part of management and she wouldn't let me speak to anybody else and she would not reimburse me. And that really upset me because I have paid for this. I paid for it a whole year and I have never used it. Another time I had asked for a technician previous to that, and one never showed up.

1 year ago Edited November 6, 2023

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Verified Customer

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Ron

They are prompt with their response to a systems issue in our home. They don't cover all plumbing issues, such as outdoor spigots, which is the reason for the 4/5 rating.

1 year ago

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Verified Customer

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Rishard Las Vegas, NV

Choice rep was very good and relative fast. Technician was very knowledgeable and quickly evaluated the problem and fix it. Very satisfied.

1 year ago

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michael alexander Mesa, AZ

There’s a lawsuit against them by the Arizona, Attorney General. It outlines exactly the same problems that I have along with hundreds of other people maybe more. The contract says one thing but then when it comes to paying a claim, they find a way to deny it which is not in the contract that happened to me with some ceiling fans that they needed to repair and they authorized it but then they said it only covers two. And if I don’t use the vendor they sent them I don’t get any benefit at all.

1 year ago Edited November 15, 2023

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Verified Customer

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Ava

CHW schedules repair appointment with fictional company, that have 7777777777 as the phone number 2 days out from claim, the company never shows up and I can't reach them. Them CHW has me waiting for a new company to get the repair and I have already paid the $75 service charge, still waiting for repair. Not a reliable company and not customer friendly.

1 year ago

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Verified Customer

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John Broomfield, CO

The plumber did an excellent job of replacing my water heater and upgrading some of the the fittings that needed upgrading to bring it to code.

1 year ago Edited November 13, 2023

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Verified Customer

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Darius Banaji Reno, NV

It was difficult to work with CHW and to finally get my repairs completed. Each time I was able to finally get to a live agent they did not have a good of the issues and actions by CHW. We had to start over during every call. Very difficult to work with CHW.

1 year ago

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Verified Customer

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Stephen Saint Augustine, FL

Phoned in about problem with disposal and someone was out the next day to repair and fix the problem. Excellent service.

1 year ago

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Verified Customer

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ron74941 Jacksonville, FL

It took 10 days to have a technician check out my refrigerator. The first technician was canceled by Choice Home Warranty causing it to take another week for a different technician to show up. How is someone expected to go almost 2 weeks without a refrigerator. This is totally unacceptable. I am not pleased with Choice Home Warranty and this service for my refrigerator.

1 year ago

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Verified Customer

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Edward Jones Memphis, TN

I like the service. I put in about the problem that I was having, and at was taken care of very promptly. Choice Warranty is the best!

1 year ago

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Verified Customer

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Mike Russell Flower Mound, TX

When warranty work is needed, I can count on Choice to provide a quality contractor in a timely manner and get the work completed.

1 year ago Edited November 14, 2023

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Verified Customer

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Lucille Imparato Whiting, NJ

They replied quickly to my request. Sent a technician promptly. He diagnosed the problem and we are just waiting for a part. Courteous service man.

1 year ago

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Verified Customer

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Vishal Choudhary Atlanta, GA

You have to wait a lot for their assigned contractors to show up. And then most of the claims are denied for some reason or other. Not worth the price and hassle. I will definitely not renew. Only reason I am giving 2 stars is that the times when the contractor shows up on time and does the work, it is good value.

1 year ago

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Verified Customer

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Linda Guntersville, AL

June 15, 2023.... I have called and texted...I paid my monthlies, and it still has'nt been repaired. 2nd repairman now has a new order in; 1st one never came out... just told me when he got the part he'd call me and to stop calling him. 2nd repairman, Ray's Appliances is very nice and he is waiting on parts... do you think you could get it done before Christmas??????

1 year ago

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Verified Customer

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Vanessa Frederick Mt. Pleasant, SC

All of our claims have been dealt with in a timely manner. The process is easy and the technicians they use are knowledgeable and friendly.

1 year ago

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Verified Customer

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Maria Donizetti Palm Harbor, FL

Recently, I had a problem with my air conditioner where the Coil is leaking Freon. The claims person refused to replace or repair of the coil and we quested the AC technician, fill the Freon and leave it until it quits. This is not the way to do business. We consistently have 80° temperatures here I have lung and breathing issues and I cannot go without air conditioning. This repair needs to be done. I am a long time customer of choice home warranty and I’m also in the real estate business. Is this how you treat your customers? If so, I will not be referring you.

1 year ago

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Verified Customer

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Amit S Singh Round Rock, TX

I booked a repair for TV issue and they sent an electrician to check the switch despite me telling them that the issue was with TV. Later they informed me that TV repair is not covered under contract and I have to pay the rent electrician visit charges as they don’t read all comments from customers and it’s my responsibility. Had a very impolite and disrespectful conversation with the agent on this.

1 year ago

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Verified Customer

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Franklin

I'm very dissatisfied with their response time. I explained to them that I had a handicapped person in the house and it still took them three days to get somebody here in the middle of a heat wave to fix my air conditioning.

1 year ago

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Verified Customer

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Lilly

The electrician looks great. No complaints, but the company's service is not very up to par. They give you a little bit of money but they don't give you enough to cover the full cost. Then they charge you for things like the box to put it in. You know, if they're going to fix something, then they need to fix it. They shouldn't nickel and dime you.

1 year ago

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Verified Customer

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Karin

We're already second round on the one item. They didn't fix what they approved. Because they can't fix it right away, they're going to do multiple trips. They don't work your tickets, but they stalk you to get you to re-enlist for the new year. They've been calling me multiple times a week for the past three months. And they won't stop, but they also won't respond on my claim. Every time I pick up and it's them, I ask them to put me on the do not call list and they will not. It's super aggressive and a complete turn off.

1 year ago

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Verified Customer

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Carol Stanley Cedar Hill, TX

Have had issues in the past with vendors not keeping appointments and company not handling accurately or offering any type of compensation or consideration without many calls regarding

1 year ago

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Verified Customer

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PGN Property Group Baltimore, MD

Had a bad experience with my last claim request. Contractor went to wrong home and input my information and choice denied and closed the claim even though no one came to my house. I spent too much time trying to fix this with both the contractor and choice and gave up because I had no more energy. Get it together!!!

1 year ago

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Verified Customer

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John FL

I am not happy with choice warranty. Very slow to respond to messages sent via e-mail or phone. Took 3 days to respond to a request for service of heating/air conditioning system issue. Got a response that they were trying to locate a repair service. Ended up calling a company to come out. Their man called 4 days later. Choice Home Warranty has very poor communication skills. Now looking for a warranty service with a better track record.

1 year ago

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Verified Customer

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Louis Arvada, CO

I waited six weeks to find out my washer couldn't be repaired. I'm still waiting for the $343.00 Lowe's gift card, which I won't receive until Nov. 14th; not enough for a new washer. They are $900.00 to 1200.00 dollars.

1 year ago Edited October 24, 2023

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Verified Customer

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roland flanagan Spring, TX

Extremely POOR customer service. We have been trying to get our fridge fixed - since July! It is now mid-October and we are no where close to getting it fixed. And at the last (total waste of time) service appointment, the technician said that we would have to pay for the parts (which weren’t even available). WHAT?!? I thought that’s why we had a warranty company. This situation is ridiculous and unacceptable. So ready to discontinue our plan with this company. They take your money but when you need their services they are worthless.

1 year ago

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Verified Customer

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Travis

Easy access, dependable and quick responses. Our dishwasher stopped working. I submitted a claim and the technician was here the next day.

1 year ago

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Verified Customer

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Philip

I had my A/C fan go out and had to be replaced. Every time they come to the house to do something, they were very professional.

1 year ago

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Verified Customer

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Nira

The service is great - I don't have any problems with it. They come when they say they're coming and they do exactly what they say they're gonna do.

1 year ago

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Verified Customer

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William

They got back in touch with me right away. It's just a good vendor, Anderson - he's very, very thorough and did a very good job.

1 year ago

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Verified Customer

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Carol

Our A/C went out just recently, and the guy came out the next day. He fixed it in 10 minutes. The monthly cost is getting a little high for me

1 year ago

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Verified Customer

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Shamsul

It's difficult to communicate with the Choice Warranty company but they are good when I call them. The next day they send technician and they fix it.

1 year ago

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Verified Customer

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Charles

The contractor they used for my work is exceptional. I was very pleased with my contractor. It was simple, quick, and fast.

1 year ago

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Verified Customer

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Mark

They were in contact with me every time I had a problem. I used it on a washer and I used it on a hot water heater. They were very helpful both times.

1 year ago

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Verified Customer

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Janet Padron Miami, FL

They were very responsive with the issue that I had with the A/C. They were timely in getting the technician out there.

1 year ago

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Verified Customer

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Gloria

They're pretty trustworthy. As soon as I contact them, it don't take them no time to get back in contact with me concerning my problem.

1 year ago

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Verified Customer

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Marina

I'm very, very happy. So far I haven't had any issues. I had my refrigerator repaired twice and an air conditioner repaired once.

1 year ago

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Verified Customer

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Casey

I need a new water heater and it cost me $75 for a guy to come look at it and then they wanted $1000 to replace it. So I couldn't understand what a warranty means. So I canceled my warranty. The first guy that showed up was fine, but very slow. Find another company. I got no service out of anybody.

1 year ago

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Verified Customer

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Catherine

I’ve had a very positive, professional experience. In the main all of the technicians have been very good, pleasant and professional.

1 year ago

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Verified Customer

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Carol Labarbera Miami, FL

Like that I can use the app to schedule a request and track it start to finish. Most service calls were on time and issue solved quickly.

1 year ago

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Verified Customer

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Himanshu Katy, TX

It was easy to file a complaint online. The appointment was setup quickly and the plumber showed up on time and fixed the issue.

1 year ago

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Verified Customer

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Sonya Columbus, OH

The service call amount is more than a couple of other companies that I have received quotes from. I should have been compensated for the charge because my issue with my dryer was not fixed which lead my to buy a new one.

1 year ago

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Verified Customer

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Vicky Bossier City, LA

Very positive experience with the company who came to fix the electrical problem. Rockin W Repairs (Jeremy)and with Choice Warranty also.

1 year ago Edited October 11, 2023

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Verified Customer

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Twila Blue Springs, MO

I have been dealing with a leaky toilet for 3 months. Paid the device fee twice and when I called again to say it’s not fixed I was told someone would be out soon. I have not heard from any plumber I feel CHEE hires sub par people.

1 year ago

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Verified Customer

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Anita Perez San Antonio, TX

Not happy with their handling of a/c repairs…during the hottest summer days with a failing a/c, they insisted on requesting more and more evidence of faulty parts while our family was suffering with the heat. I finally asked the repairman for a new system, so that we could avoid further issues. They do not consider the customer’s overall health nor the possible effects of their irresponsibility. They want to avoid large expenses. In the meantime, the customer suffers!!!!!

1 year ago

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Verified Customer

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Paul Las Vegas, NV

Poor customer service! Called in 2 related plumbing issues and rather than bundle them together had to double pay the same plumber since they wrote them up separately! Also not happy with sending me emails, two separate ones indicating that my claims was cancelled for not being available at the appointed time when we were there but no one showed up! Really!

1 year ago

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Theresa Rio Rancho, NM

It took weeks to get the repair scheduled on our swamp cooler-fortunately we were still able to use it during that time since we were having record high temperatures. Once scheduled, the repair person, Cody, was very friendly, knowledgeable, courteous and professional and took care of the problem for us.

1 year ago

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Verified Customer

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Randy Las Vegas, NV

I have had Choice Home Warranty for many years with over 10 properties. They used to cover the claims with ease. Somehow the last 2 years, 9 out of 10 claims had been denied. The only time it was approved, it only covered a small portion of the entire cost. I have had the same plan coverage since day one and those denied claims were the same type of claims they used to approve before. Now they just go out of their way to deny everything. I wouldn't recommend Choice Home Warranty to anyone.

1 year ago

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Verified Customer

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Lynda

I waited nearly 4 weeks for my toilet to be repaired. I felt that if I had not been persistent, making number phone calls and entries in the claim portal, I would not have had any resolution to my problem toilet.

1 year ago

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