Choice Home Warranty Reviews

Had issues with my sump pump and choice warranty was very fast in setting up an appointment with a plumber and everything was taken care of in just couple days.

I dislike when I initially call without reaching anyone and no space to leave messages but then what I did like a representative reach out to me to put in my claim

So far, Choice Home Warranty, has not disappointed. The agents, whom I talked to, have been very helpful in explaining the "Why", "How", and"When". Really impressed!

The technician was very courteous and professional. He arrived at the time he said he would. He was very efficient and diagnosed the problem quickly and efficiently.

Disappointed that Choice is only paying enough to purchase a inferior pool pump. Very surprised that we have to pay an additional $727.22 to have a pump of equal quality to that which we had.

Takes a long time to get a technician dispatched. Took me almost 2 1/2 weeks to get an appointment to get my air fixed. Then the technician that was dispatched no longer worked with the warranty company so I had to wait to get another appointment after that. It was almost one month that I didn’t have air in my house in 90° weather.

I had to cancel my appointment at the last minute, and this service provided was professional. He didn't miss a beat, and this weird situation proceeded without a hitch.

The rep was helpful since I had just gotten out of the hospital the day before. Had my system running in about 30 minutes. Two other companies did the no show or call previously. Big Dawg came thru.

The people answering your phones suck and don't understand English. This past technician was AWESOME! But the three before him for other claims were awful. And you have a propensity to deny claims. A three star is generous.

Price increased without warning. Takes a couple days (or more) to get someone out. Everyone (the companies)who has come out for repairs have been great EXCEPT the AC company they sent. Poor service, took 3 weeks to replace the ac in the hottest week.. house was 90 degrees inside.

He was pleasant to deal with, and professional in his demeanor. For something that I was concerned would be a big problem, he found the issue and resolved it very quickly.

I have had a horrible experience. My furnace fan went out in March and I am still waiting to be serviced. My appt was reschedule 4x by Sears with no call (received blower fan at my house after ordering twice). Last Sears appt they did not show up. Waited from 7-4pm and at 345pm get a text saying sorry we missed you, with a covered up camera pic. After taking off work on May 20th. It's been since March with no air. Tempts above 80. We get it re-assigned (new company) to May 22 and the guy comes out and then leaves because he says CW did not answer the phone and needed approval. Here it is May 31 and still without the blower so we can run the AC. I have an appt Monday June 1st. We shall see March 26-June 1st

We have had three requests for service in our time with Choice. In each instance, we have had to pay more out of pocket for services over and above the normal fee. In the latest service call our request was completely denied. At this point we are not receiving a positive return on our contract. In fact, we have made the decision to request that our contract be cancelled and any unused fees be returned to us.

They give you the run around on fixing issues. When something breaks, they just repair with low quality or refurbished parts. There is no warranty on parts ordered through them. If something breaks after it is fixed you are out of pocket again. They don't have enough contractors for jobs, saying no one else can help but that one company. The company they have is horrible speaks Ukraine can't communicate and can't fix the problem until the 10th time of coming to the house. I would not recommend Choice to anyone. Their contract is a joke and there are too many fine lines that basically they won't fix large appliances or large equipment.

Hello, I am writing concerning my plumbing claim from yesterday and the extremely frustrating experience I had with Choice Home Warranty’s claims process and customer service. Earlier this year, a plumber was assigned to my home through Choice Home Warranty, and he provided outstanding service. Good technicians can be hard to come by, so I kept his contact information for future issues. Recently, I experienced slow-draining problems involving two sinks and one tub, so I submitted a plumbing claim and contacted the plumber directly to let him know I had filed it. I provided him with the claim number and explained all of the issues beforehand. When the plumber arrived yesterday and completed the work, he realized that the claim only reflected one sink and one tub instead of both sinks and the tub. While he was already at my home, he contacted Choice to have the second sink added so everything could be resolved during the same visit. Shockingly, the request was declined. Choice then called me, but I missed the call. When I returned the call, I explained that the issue did in fact involve both sinks and the tub. I was then told I needed to submit an entirely separate claim for the second sink. That makes absolutely no sense. I clearly explained the issues to the technician before he arrived, including the second sink, and he even inspected that bathroom based on what I described. I do not believe it was properly documented on Choice’s end. Even if there was a misunderstanding regarding “sink” versus “sinks,” requiring a completely separate claim and another $75 service fee while the plumber was already at my home feels unreasonable and unfair. This situation reinforces the negative reputation Choice Home Warranty has for finding reasons to deny coverage, avoid paying claims, or require additional service fees from customers who are already paying monthly for warranty coverage. I do want to make it clear that the technician/plumber himself was outstanding. He was professional, helpful, and provided excellent service. I would rate him a 10/10 without hesitation. Unfortunately, my experience with Choice Home Warranty’s customer service and decision team was completely the opposite. The representatives showed no empathy or understanding, and the supervisor I spoke with was especially rude. During our conversation, he repeatedly pulled the phone away from his ear and interrupted by asking if I was finished speaking. I am extremely disappointed with how this situation was handled and would appreciate this matter being reviewed fairly, including reconsideration of the requirement to file a second claim and pay an additional service fee for an issue that could have easily been handled during the original visit. Sincerely, Temeecka Tillison

Well, how are you doing? I need the number to call for an appointment for someone to come over and evaluate my AC. My address is 302 Hunt Glen Court Greer SC 29650.

The technician hasn’t come yet. I can’t seem to reach a person because choice has sub service out to Sears #Warranty who doesn’t let you talk to anyone? Unfortunately, my house is difficult to get to and I’m skeptical if someone’s going to make it.

Microwave needs to be replaced. The offer is too low to replace the microwave and pay for installation. Where you buy an over the oven microwave and have it installed for under $200.

I dislike that CHW doesn't seem to know that I am already a customer and have purchased a Home Warranty with them. I also dislike the fact that they do not follow up very well. Follow up is lacking.

I chose CHW because they gave me a good quote. So far, it's working out ok, although the garage door coverage was not enough for what I needed when mine broke down.

Performed the necessary measures to provide a person to fix our refrigerator that wasn’t cooling properly. Very professional appliance person!

This was my first claim, I thought ice maker was covered. First a guy came out and said it was a plumbing issue, he couldn't fix it. It took about a month to get him to come out, I thought what if it was a refrigerator, The plumber came out and said I had to pay $245 ontop of $75 for each repairman. It cost me $395 total and plumber said I couldhave saved $100 if I did not have a warranty. Not happy!!

Absolute trash. Would not recommend. They find every way out to not replace appliances and not pay. They straight up refused to replace my water heater. Told me they would reimburse me $100 for a call out fee - then they had "no record" of that (even though they record every call) and refused to reimburse me. Now we are dealing with a fridge replacement which has been the biggest headache as they don't want to pay for anything! Save you headache and your money and go elsewhere. They are liars and scammers

I had different warranties in the past I wasn't satisfied with the service but choice warranty it's a lot different to take their work serious

To be honest, there's no value for home warranty when there are so much clauses of what they can and can't do. I end up paying a tonne of money to get things fixed. Please do not call me for a re-sign. There's no value for money.

Every time I put in a claim it is handled immediately and the text you sent out is great to explain everything to us that they’re going to do

I used them recently for my dryer repair. Within 4 days the tech was at my home and fixed my dryer with parts he had available on him

I put in a claim for my central heating unit on 1/142026. The Serviceman can out and couldn’t find anything wrong. Now today it’s running and cutting off again and blowing cold air. I tried to file a new claim but the previous claim is less than 30-days so it was reopened. I called and spoke with a Rep and told that I would be charged another $100 for the same issue. I change my payment from my Chase Debt card to my Citibank Credit and now I have a $100 service charge pending on both cards. Every time I file claim I have a problem.

I chose to work with Choice after doing my research on home warranty. I like Choice offer and the person who I spoke with was very professional.

Hello... Yes i created a Claim .. Policy #: 131168399 Claim #: 317590511 LOCATION: 829B Deal Rd, Monroe Twp But i canceled it within mins and never got my $75 back

We experienced a sewer obstruction - couldn’t use ANY water in the house. Filled out the online form explaining the problem (on a Friday morning), and was told that CHOICE would find a technician to help - within 2-3 business days!!! I called and told them we needed immediate attention, but got the same line. Saturday morning, with NO RESPONSE from CHOICE, I called a plumber who was at the house in 30 minutes and cleared the line. In this case CHOICE was useless, apparently with no capability to handle emergent problems. I will NOT be renewing my contract.

I've paid my $100.00 twice to get my water heater fixed and it isn't working properly yet. ON top of paying the repair person, Choice has a hold on my account for the same amount.

Placed a claim for my refrigerator. I was connected with a tech immediately. He came when promised and remedied the problem

Everything is good Frank did a great job on time and very nice I will ask for him again thank you God bless! Toni Lassiter

Good reviews made me try Choice Home Warranty. I had a call last week and the service was exceptional. Technician was able to fix my problem quickly.

I haven’t had many claims but then ones I submitted was done timely and the one that was a little controversial was resolved to my liking.

The appliance vendors do not honor the Choice appmt schedules in many cases. No one is watching the vendors. The system does not allow you to change vendors when they are not arriving on schedule as given by choice

Reputation for excellent service and I have been very satisfied. Suzanne M. was very professional and gave excellent customer service.

Put in claim, HVAC tech scheduled, and now things are working again. Easy and nice experience. Good HVAC company worked with me.

The service provider was on time,and was concerned with my situation..He also made sure I was satisfied with the service, and I was satisfied.

They’re the best rated company of all, & they have been great on the 2 claims we’ve had. Would highly recommend them.