Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Denise Carey Miami, FL

When my air-conditioning went out this summer, the repairman was scheduled to come out six to seven days later. This was during heat wave. I appreciate that they came and did the repair a day sooner

1 year ago

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Jacob Allmon Mesa, AZ

Not a fan of the call center and when I attempt to call the rep that sold me the warranty I get poor English speaking customer service. I was told that i would not have that issue when signing up.

1 year ago

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Tinya Lacey Washington, DC

Each time I put in a request for service, my request was answered expeditiously and I have always been happy with the service and technicians

1 year ago

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D Tan Federal Way, WA

Reviewers are inaccurate. Claim for covered roof leak was initially closed because it was "not covered". Messaged in customer portal that it is covered but reply reiterated it is nkt covered. I had to make several phone calls to get to talk to a person who investigated and reopened the claim because service agreement shows coverage. Now still waiting for a contractor to get assigned for a leaking roof. It has been weeks and I am still waiting for a contractor to get assigned.

1 year ago

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Johnnie Sanders Fredericksburg, VA

The last repair was done well, however most of the repairs were due to shoddy repairs and shortcuts taken by the contractor you guys sent in April So you as well as I have paid for the same repairs twice that is sad

1 year ago

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Buck Handy Winter Park, FL

I like most the ease and convenience of having a system or appliance repaired or replaced in a timely manner when needed.

1 year ago

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Phillip Wells Flowery Branch, GA

The Technician arrived early, diagnosed the problem and corrected it in about 45 minutes or less. They did a very good job.

1 year ago

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LaDonna Smith Wichita, KS

I was very satisfied with my service until this most recent appt. The sears tech never showed up, I called both choice and sears with promises he was on his way. Two days he was supposed to show up and nothing no calls nothing. Called the next day and they were sending it to another tech. Here it is 8 days after the first phone call and still no tech. I have referred this company to so many people and won’t be doing that any more.

1 year ago Edited October 25, 2023

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Diane Shar Finleyville, PA

Terrible. Service man came out in August, it took months to get the conclusion that they can’t fix my 40” professional series stove/oven Everything works but the display is so faint you can barely read the clock and temperature display. They’re offering pocket change vs the price of this stove and they’re listing it as a cooktop instead of a 40” professional series stove oven combo. This is my first and only claim…STAY AWAY!

1 year ago Edited October 24, 2023

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Verified Customer

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Leroy Chavez San Antonio, TX

Love ❤️ the help and customer service. However going on a month and the service company has yet to fix my appliance.

1 year ago

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Barb Baumann Phoenix, AZ

I was so pleased with the way my claim was handled. It was easy and Quick. The people that came to fix my air conditioning were awesome!

1 year ago

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Anthony New Braunfels, TX

Choice limited my pool pump option to a low priced pump which evidently was not available for purchase. As a result of the $1,005 maximum I had to pay an additional &$1,266 for an adequate pump replacement that meets regulatory requirements. VERY UNHAPPY CUSTOMER

1 year ago

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Verified Customer

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Keyunta Howard Antioch, TN

CHW has been wonderful from scheduling to working with the contractors. I have not been disappointed with the services completed by the company.

1 year ago

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Charles Olive Branch, MS

what i like it shows my appreciation and satisfaction with the existing claims i filed the approved choice home i will be renew my contract.

1 year ago

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Charlie Hildebrand

No concern at all for how long a repair takes. Last appointment was cancelled by them after we were at home all day (our window was 7am-4pm) because their technician was running behind. We received notice at 7:30 that night that he was not coming and were rescheduled for 2 weeks later! I sent customer service a message about that seaming unfair and was told there was nothing that could be done.

1 year ago

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Nilo

Service was on time and looked professional.. im having a dishwasher repaired but it seems that access is not in the policy… do not know why but…,

1 year ago

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Gwen Courtney Las Vegas, NV

Overall, this company provided me great service. Only had to wait one day after requesting service. Called in request one day and tech was here next day.

1 year ago

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Verified Customer

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Kimberly Bethesda, MD

I have waited for almost 2 months to have a competent technician come to repair my washing machine. I receive NO updates from Choice as to the status of my request, NOTHING on the website to let me know what the progress is. The only way I find out anything is if I call and ask. I will probably cancel this policy and find another company to purchase my warranty from.

1 year ago

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Verified Customer

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Marina Tunit

Speed of service request is horrible, customer service is non existent ! The case managers have no manners and often say because i said so and there is noone above me , im in charge !!! Ridiculous !!! Will not be renewing !!!

1 year ago Edited June 7, 2024

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Carol almeranti Farmington, MI

My dryer broke down I called emailed Choice Warranty opened a claim and 3 days later my dryer was repaired within an hour

1 year ago

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Wilbert Upper Marlboro, MD

THE TRUE ITEM THAT ARE FIX, FOR PLUMBIND THEY DO DON'T FIX WHAT THEY CALL SECONDARY DAMAGE, (iF YOU HAVE A LEAK IN PLUMBING AND IT DAMAGE THE WALLS, THEY WILL FIX THE PLUMBING BUT NOT THE HOLE IN THE WALL. IN PLUMBING ALSO UNDER MY KITCHEN THEY ONLY FIX WHAT THEY CALL THE U JOINT AND WILL NT REPLACE THE OTHERE PARTS. THEY SADY THIS IS HIDDEN IN THE CONTRACT. THEY DO NOT MAKE YOU AWARE OF THIS BEFOR YOU SIGN A CONTRACT WITH THEM. iT ONE OF THE WORST COMPANY EVER. i HOPE TO FIND SO COMPANY BETTER TO DEAL WITH. vERY UNHAPPY CUSTOMER.

1 year ago

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Verified Customer

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Marsha Kunz

Very satisfies with the quick response in getting a repair man to our house. Our problem was solved and our fridge is now working properly.

1 year ago

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Cathy Butler, NJ

It takes way too long to get the service done Annoyed I signed up 3 people and my service call was 65$. Now it went up 85$ which I didn’t agree to when I signed up I will be looking for another warranty service

1 year ago

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Cathy Smith Semmes, AL

Not impressed with this companies operational procedures. To difficult to go online to schedule, to difficult to contact customer service and finally, was ill informed upon coverage upon signing up.

1 year ago Edited October 16, 2023

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Verified Customer

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Jean Bidstrup

I’ll see when I get my refund Ridiculous that you hold off repairs for 24-48 hours when it’s obvious you aren’t looking for repair agents. You’re just irritating your clients. Fix this now m I also didn’t say amazing. That’s your input

1 year ago

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Verified Customer

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Steven

The tech came out in a relatively short time.2 days..He was great! Heating unit not properly operation. They resolved the issue.

1 year ago Edited January 11, 2024

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Rosendo Rockford, IL

I'm very happy to have home choice warranty Recently i requested a garage repair And they came very quickly and fixed my garage in minutes

1 year ago

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Ronnie Fairley Marrero, LA

I like I still have a small deductible based on years of being with this company. The price of my warranty pays for itself and I would recommend this company.

1 year ago

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Verified Customer

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John Columbus, OH

Very disappointed to learn that my second refrigerator and freezer were not covered under the warranty because I was told all appliances would be covered when I purchased the warranty. This is not my first disappointment in that response was slow to get service for my air conditioning unit which failed on the Labor Day weekend. In fact, the first repairman who arrived was totally incompetent and sold us, probably unnecessarily, freon for the system and was trying to sell us another control unit. The second repairman realized it was a burned wire and had it fixed in 15 minuutes.

1 year ago

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Verified Customer

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Justin Jelinski Aurora, IL

CHW gave me a time of 11-3 for my contractor and after waiting called the contractor and said he will be at the property at 5. Needed to change the appointment day. They need to correlate better with who they use. Still waiting for my microwave to work.

1 year ago Edited October 18, 2023

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Verified Customer

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Josephine Delapaz Los Angeles, CA

Quick response. Efficient and reliable service from the technician who came to fix the problem/issue. It was a job well done 👍👍

1 year ago

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Verified Customer

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NORA G Canyon Country, CA

Choice home warranty has been terrific at responding when we needed help with our garbage disposal and ice maker. I would highly recommend them.

1 year ago

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Theresa Smith

Choice do whatever the can not to cover an issue. The have sent out companies that was not knowledgeable of the issue at hand and they have deny to fix stuff that my policy clearly states that it’s covers. I have even been advised by choice customer service to put in a claim for something being told that it was covered and then after paying my $75 to the company I was told it wasn’t covered.

1 year ago

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Verified Customer

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vilma vinas LA

I am happy with choice Home warranty they make sure my claims are taken care of on a timely basis. I would recommend them to family and friends.

1 year ago

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Andrew Sanchez Killeen, TX

Customer service was helpful but i say the location of the technician can be helpful instead of saying they have certain amount of customers before coming to us.

1 year ago

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Verified Customer

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Sandra Israel

Wonderful. Quick, attentive knowledgeable, and very polite tech. Gave good advice and arranged to return with a later check up.

1 year ago Edited October 9, 2023

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Verified Customer

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Mary Venice, FL

You were not able to provide a plumber, so you authorize me to find one and you would reimburse me. Claim number 212829487 and I have not received my check yet and this was done on September 20, 2023.

1 year ago

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Verified Customer

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Jane

When I called, they responded quickly and and even when the technician came over to the house, there was good communication.

1 year ago

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Kay

I'm just excited to have them covering my appliances and everything else that my policy covers, they're amazing. I would refer them to anyone.

1 year ago

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Kristin

It was easy to transition from the previous company I was using to them. We haven't used them all that long, but so far they've been great.

1 year ago

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Dennis

For the price and the helpfulness and the quick response time, you can't beat it. Their reaction time is very quick and they're very responsive.

1 year ago

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Russell

The last time I used it was to replace my air conditioner in its entirety and the contractors that they chose to do it did an expert job.

1 year ago

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Anonymous

Everything's been working out okay so far. I've only had to file one claim. My dryer needed repair and I filed a claim and Choice sent somebody to fix it.

1 year ago

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Linda

I have a claim that's been out there for two weeks and nobody's contacted me. I'd like my claim that I've got out there, that's been out there for a couple weeks, taken care of. I'd like to be contacted about it.

1 year ago

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C

The first time they ordered the wrong water heater although they were sent the measurements and then when they were told it was the wrong water heater they ordered another water heater and the plumber mentioned that they ordered it. However, it was out of stock where they ordered it, and I have not been able to get in contact with anybody. Nobody's called me back to find out what's going on. I hope this is resolved soon. And then I may just cancel. I don't know what I'm going to do.

1 year ago

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Verified Customer

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Ruby

They suck. I haven't gotten no money back. I've been calling them for a whole week now and I cannot get in touch with no one. They don't come out when they say they're going to come and when your stuff were down, they're not there for you, but they won't pay money on time. Every month they want their money on time. If you're not on time, they will call you. But when it's time for them to fix my stuff, they're not there for me.

1 year ago

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Verified Customer

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Joan

I had a problem with the air conditioner - it wasn't cool and they came out and they fixed it. It was easy to make the appointment.

1 year ago

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John

I've used my warranty three times and they have very good technicians that they use, but two out of the three times they either disallowed the repair or they charged me for something that was part of the repair. So it seemed like a bit of a scam. When my old company charged 65, it was 65 to fix it. But with Choice Home Warranty they seem to always find some reason not to allow the whole thing or all of it, so they each time I had to pay 100 or 150 - more than the 65.

1 year ago

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Ben

Slow response. Once they get there, they're very good. I tried to use it on my ice machine, which I was told when I bought it that it would be covered. It was installed. It's not an ice machine in a refrigerator, it's an ice machine in a separate appliance. And when I called about a repair they said it wasn't covered.

1 year ago

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Jessica

Much cheaper than the other warranty I have. I've only had one experience and it was positive. The first time I used them it was very quick and responsive.

1 year ago

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