Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Mike Swift St. Cloud, FL

Choice warranty is the worst home warranty company I have dealt with. I have emails from the company of one price I had to pay the contractor and then raised it $900. When I asked for justification I was told I had to talk to the contractor. So I did that and they say they have not changed their diagnosis. So call back and no one will send me any documentation justifying the increase. That is all I ask, if warranted then no problem. But to just completely tell a customer no is BS.

1 year ago

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Mary San Antonio, TX

Seems that many times the item that needs repair is not covered because a little part is not covered. Other times, the part needs to be ordered. It has taken up to 80 days to repair an appliance, like the AC. My Water heater or water softener were not covered at all . I paid the service charge and my premium faithfully for no service. What a gimmick they have going. I’m planning on switching to something else!

1 year ago

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James Fitzgibbons Laurelton, NJ

Choice is the best. When you have a problem they fix it immediately whit great contractors or great replacement dollars. I would use Noone else.

1 year ago

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T Rice Bend, OR

Contractors don't want to work with them as they don't pay like they say in 30 days. Could not find a garage door repair except by me calling them and they did not want anything to do with Choice. My other time I used Choice took over two weeks to get a leaking drain fixed. I had to make all the calls to find out why it wad not getting done. Will not renew with Chouce.

1 year ago

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Robert Valencia, CA

Fast awesome service. So much better than my last home warranty company that supplied 3rd rate contractors. I was happily surprised.

1 year ago

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Paula Houston, TX

It was easy getting a hold of choice home warranty, but it was hard when I had service done that they understood what I was

1 year ago

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Kirk Omaha, NE

Quick response after my initial call, A/C was out at the beginning of a heat wave. Fixed in less then 48 hours. Only cost me $65.00.

1 year ago

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tara Gunnells Dallas, TX

The warranty service is fabulous for the money, Their technicians are expedient and knowledgeable. I can find Nothing to complain about

1 year ago

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Eileen Miami, FL

I am reluctant to even give one star to Choice Home Warranty. Worst home warranty company ever. I filed a claim on July 10, 2023. It took one month to get a service technician to come to my home to check microwave. He said it was an easy repair and would submit info to company. Took two weeks before I got an email saying repair was authorized; I have not anything since then. I sent several emails to choice and have yet to get a response. I don't have the time to wait for hours on the phone for a "live" person

1 year ago

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Robert

Choice is very responsive and has friendly and professional staff. I had a very good and an incomplete experience with the contractors.

1 year ago

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Kelly Procida

Pros: Service was scheduled quickly. My stove was fixed in less then 2 weeks Cons: My washing machine claim was denied due to misuse, abuse, lack of maintenance. Contesting this takes weeks

1 year ago

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Verified Customer

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Patricia Zody Milton, WI

I liked the repairman from Sears. He was very professional and handled the repair well, taking the time to explain it to me.

1 year ago Edited September 14, 2023

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Verified Customer

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Michael Schertz, TX

I’ve used Choice for the last five years. Overall, great service and I just signed up for another five year contract!

1 year ago

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John Harris Foxborough, MA

Choice sends multiple automated emails about my claim, but talking to a person with actual knowledge of the situation is impossible. I have received three emails saying my claim is approved but the contractor they hired has heard nothing from them. They also bury you with advertisements even though I already have a multi-year contract with them. Do not use this company!

1 year ago

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Dlmdkm Sainte Genevieve, MO

I've been waiting over 20 days to get my refrigerator fixed, first they said they were waiting on parts, now they say no parts available and still has not been fixed or resolved. I'm very disappointed in the lack of customer service. I call and never get to speak to anyone all I get after every email is give us 24 to 48 to resolve, well 20 days is way past that.

1 year ago

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eric kutch

Easy enough to have the appointments scheduled….. clearly these service calls are low priority for the technicians…. We’re typically the last call if the day with no communication from them…. I’ve had 3 calls (one guy arrived at 9:15 pm) and so far, one guy stood us up & nothing has been repaired on the other 2 issues… I’ve now burned 3 weeks and am starting from scratch aka calling my own repairman.

1 year ago

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Ronnie Reed

You think you have peace of mind with a warranty. But you have to wait and fight for anything. Took over a month when our fridge died. Had a $2000 3 year old fridge and they gave us $989 for a new one. You can't buy a new one for that with all the features our other one had.

1 year ago

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Keith Clayton Fort Valley, GA

Everytime I have put in a work order,it has been completed, I can't say enough about the company,I tell everybody about the company

1 year ago

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Regina Miller

Customer service was more than expected. I was able to get the information I needed and, set up an appointment. I was definitely impressed.

1 year ago

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Wayne Florence, KY

They did as they say they was, it took a little time for the A/C to get fixed but they came though and got it right Thank you. Choice Home Warranty

1 year ago

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Brenda Metairie, LA

The service person was efficient, polite and friendly. He got my air conditioner working ins very short length of time.

1 year ago

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Spencer carter jr Catonsville, MD

Professionalism, courteousness, knowledge and communication skills were exhibited by the person who completed my service.

1 year ago

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Rocky Beller Flagstaff, AZ

Upon filing a claim, I liked how quickly they got it in the system and got a technician assigned to our case. However, once the technician came out for the initial inspection, the hassle factor dealing with Choice Home Warranty began. They denied claims that were valid or they call the issue pre-existing. They postpone services until you get so frustrated that you pay to have it done yourself. It is hard for me to recommend a company that is so unscrupulous and hard to deal with.

1 year ago

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Verified Customer

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Debbie

I feel I was miss leading when I got my service contract. I had lost my air conditioning and I have health issues such as asthma and I can’t go without air in the dead of the hottest days. It took over 3 days to get someone to come fix it. I was made to believe it would be done in 24 hours top. If I had know this thst they were just a go between company and all their stuff goes to other companies to get the work done. I would of rather paid more for my plan and had it fixed the same or next day

1 year ago

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Sherree

So far very dissatisfied. I have a fan your representative says needs replacing and have been waiting weeks for it to be replaced and so far nothing. I have two homes under warranty, one I paid to be covered for 6 years and am ready to cancel because it has not been worth it Plus customer service is horrible since I can never get a person to speak with.

1 year ago Edited September 6, 2023

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Verified Customer

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Chris Orange, TX

It took 4 weeks to get our AC fixed in hottest month in recorded history. I had to continuously call to check the status of the install. Apparently there is a company policy to only allow in coming calls from customers, that’s ridiculous. Anyway I’m not happy and I hope never need to use your company again for anything.

1 year ago

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Anna Antioch, TN

My requests are handled within 48 hours. I was called with the company name and phone number. The companies had qualified employees.

1 year ago

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Cathryn Charlotte, NC

I am not pleased with CHW. The time it takes to get a tech for a claim, most techs are ok but claim is not completed I feel like you are not getting records of professionalism to take care of the situation. Last one as of last week, came to unclog kitchen sink, only left me with my sink leaking, the solution that was used turned my sink black and stained. I need to put in another claim because my kitchen sink is in worse condition. It did not have running water coming from the pipes under the sink. I can not use my sink. I could go on, but I just want to discuss my most resent issue.

1 year ago

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Verified Customer

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Felicia Las Vegas, NV

In the past year we have had a slab leak, which should have been covered in our policy, as well as multiple calls on our dishwasher. We have been denied for the slab leak and parts of the dishwasher and we’re left to cover the repairs in full from our own pockets. Whenever we need to call about warranty information, the calls are outsourced, which leads to miscommunication and frustrating conversation.

1 year ago

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Verified Customer

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Eric Olson

Due to your negligence on the EPA Laws, Choice failed to let the tech repair our A/C by refusing “stop leak” being used. We are in the process of filing a complaint with the Florida EPA Office in Tallahassee! Now 30 days from our service complaint, we still have an open call. Now maybe, we are scheduled for a service call tentatively set on Sept 9th!!

1 year ago

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Susan Venice, FL

My A/C has not been fixed. Please have your service firm contact me. I believe they had to order a part that they didn't have. As they didn't have the standard part I needed for my York A/C (and due to dangerous temperatures inside my condo, I had to have the firm I have a maintenance contract with come and give me a loan model without delay. Please have your A/Crepair people contact me about installing part they had to order.

1 year ago

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Paul

We have been waiting now for over 2 weeks and still have not had a repair person come out to our house. The first person did not show up twice after confirming with us and the second repair company didn't show up either. We are not very happy with our service from Choice.

1 year ago

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Dee Schreck Mooresville, IN

Our covered a/c unit is 31 years old. We obviously take very good care of it, right? It has a Freon leak that cannot be repaired and the refrigerant in question is no longer produced so it has to be searched for-good times.

1 year ago

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Bing Hu Tampa, FL

Excellent services, outstanding and very professional techinicians, and very quick responses. All beyond my expection. Thank you Choice Home Warranty

1 year ago

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Ed Humble, TX

Quik response from technician. Fixed problem. When repair can't be made, cash option is too little for replacement unit.

1 year ago

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Maria Richmond, TX

I like the fact that when I put ina clam the company s response is always very quick and the technician are very knowledgeable and professional.

1 year ago

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Brenda Durham, NC

Worst service ever experienced. Very POOR CS Rep, never returned calls, never respond to emails. Five claims with same issue on dishwasher. last claim filed July 10 is still open. I asked for their cooperate office contact information, i was given CS number. Asked to speak with manager, never happened. with the $85 I paid and what CHOICE coveded in parts and Lobor, I could have a new dishwasher.

1 year ago

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Anonymous

I had no problems. They answered quick. Nothing more I could have asked for. They've been very fair and done a good job.

1 year ago

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Charles

For the past three years, anytime I've called somebody responds. They assign and notify me within a day or two. They've gotten better since I started.

1 year ago

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Stephanie

I just needed to use it a couple weeks ago. I called, it took four or five days to actually get a service tech up to me for an A/C issue. I had to wait so long to get a tech out for my latest issue.

1 year ago

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John

I think they're almost illegitimate. I have a problem with my air conditioning. We thought it was probably the thermostat. It took five days for them to come out and look at it. The individual said that the only thing that he had authorization on was the thermostat and that he could look at the rest of the system at all unless you repost the claim.

1 year ago

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Sushma

Things were fixed on time and they were pretty quick. We don't have appointment for four days or five days and it was taken care without any hassle.

1 year ago

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Chandra

When I used the warranty, I spoke to one of the representatives and they said it was covered and when the first person came here he didn't do much of anything. He was looking for other stuff, not to fix the problem I have and I was told that the part was not covered.

1 year ago

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Rachid

My dryer was down and needed to be replaced. I tried to to buy a new one and the refund they gave me for this new dryer was like half its price. They didn't give me the full price for the dryer.

1 year ago

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Sharon

Every time I have called to put in a claim, everyone has been nice and claims have went through quickly and efficiently.

1 year ago

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Mary

They attended to my question quickly. I had a broken garage door and I called them, the garage door guy came out. Fixed it perfectly and quickly.

1 year ago

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Lisa

Air conditioner service, put in a request, within a few minutes I had an appointment set up for a few days later with the company.

1 year ago

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Robin

I usually get a quick response. Even if I don't go through my rep directly and I just go through the website, she will still reach out to me to make sure everything's okay.

1 year ago

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D.

Most of the time the people that provide the service do a good job. I've probably had maybe a half a dozen or more service calls. The people that come out to do the service are for the most part very competent.

1 year ago

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Anonymous

To replace the microwave they sent someone out. The contractor said it was two issues and it needed to be replaced and they gave me $190.00 and it was 400 and some dollars. When I complained about it they upped to $250.

1 year ago

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