Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Stanley Dothan, AL

Prompt, courteous, professional service, and they always keep me abreast of the tracking of everything that is going on. They've come through for me.

1 year ago

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Sandra Hughes Greensboro, NC

They do not honor their warranty. Repair and after 3 months wanted to repair again rather than replace furnace that technician recommended replacing. Carbon monoxide was seeping into our home due to the furnace condition. Choice Case Manager stated that was not their concern, and the part would have to be replaced again and then see what happens. No concern for my family's safety. Worst customer service ever. Paid for coverage for seven years and the first time a replacement is recommended they push back. Awful!

1 year ago Edited January 10, 2024

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Tony Baloney Carmel, NY

Choice Home Warranty is good as long as you can use their contractor to correct the problem you have in your home. If you try to use your own contractor such as a plumber forget about the insurance paying for it.

1 year ago Edited January 10, 2024

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William Banks Dallas, TX

The contractor assigned to our HVAC claims provide incorrect and incomplete information to Choice which resulted in a delay in resolving the issues which resulted in us going with another vendor to service our FAILED HVAC system at our cost. We did not renew with Choice because of this incident

1 year ago Edited May 19, 2023

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Rick Sealy, TX

I had American Home Warranty before and I didn't like the the way it was being handled. Choice is half the monthly cost and a lower service fee.

1 year ago

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Verified Customer

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Jeffery Smyrna, GA

I would recommend Choice to anyone. When I had to use it, I called in and they responded. It was taken care of very expeditiously.

1 year ago

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Robert

Waiting 4 to 5 days for an electrician is unacceptable! I think you need more than one company of each trade, so one company does not hog up all the services and have to wait for them to have time for the service!

1 year ago Edited January 10, 2024

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Norma Copperas Cove, TX

I have to work and we would set a time, call me 30 minutes before, and then they said we were at your house, you weren't there. Nobody contacted me to be there, and that happened a couple of times. I had a brand new refrigerator that went out and it took 4 months without a refrigerator before they came out here and fixed it. They came out once, the parts were back-ordered, blah blah blah. Then when they finally came in 2 months later, they were damaged, so I had to go almost 4 months or more without a refrigerator.

1 year ago

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Verified Customer

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Terri Semmes, AL

They're pretty prompt in responding to my request when I do ask for them. For what money I put into it, I expect they have good service.

1 year ago

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Anton Severn, MD

When I had to get my dryer repaired, the service person was very knowledgeable. Very quick to tell me exactly what I needed to do for the repair and resolved it as quickly as possible.

1 year ago

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Albert McConnell Yuma, AZ

Our dishwasher went out and the repair man showed up on time, provided very valuable tips, fixed the dishwasher. Works great.

1 year ago

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Verified Customer

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Ganesh & Sneha Bridgewater, NJ

Any issue that was there was resolved promptly, and any concern that I had raised was also answered and was addressed promptly.

1 year ago

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Gary Aliquippa, PA

There's been a number of times where Choice couldn't find anybody that can come into my service, there were other times when it was taking weeks before I could get somebody to come out here. Overall, I haven't been overly pleased with them.

1 year ago

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Margaret And David Saint Petersburg, FL

We haven't had problems with the vendors. Our problems tended to come if we had a problem with the contractor and getting back in touch with them and that kind of stuff.

1 year ago

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Dominic Florissant, MO

When I needed them, they were knowledgeable, they were understanding, and they knew what they were talking about when it came to home warranties.

1 year ago

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Verified Customer

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April Houston, TX

Every time I've called out, they were able to fulfill and complete whatever it was that was broken and were able to fix it or replace it.

1 year ago

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Stacia Scottsdale, AZ

I used my warranty right now for a hot water heater. And I'm actually a little confused by this because I thought I was only supposed to pay my deductible and they've come back and charged me another $450, out of my pocket.

1 year ago

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Charles Pahrump, NV

Our dishwasher stopped working about a month ago, and I called in and I had a serviceman out within 48 hours. He resolved the issue and everybody's happy.

1 year ago

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John R Saint Charles, MO

I had a ceiling fan malfunction, the service tech was great. I think it took a little long for them to actually connect up with me. It took a couple of weeks.

1 year ago

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Verified Customer

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Eunice Mission Viejo, CA

Just recently I went online and requested a particular assistance and it was taken care of. I hope their good service continues.

1 year ago

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Verified Customer

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Jared Seattle, WA

They're very responsive; I've gotten services within the same day, so that shows me they're making efforts to contact the contractors.

1 year ago

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Ronnie And Marlena Rhododendron, OR

They're just very helpful, very friendly, very accommodating. Always able to figure out the best possible solution from our needs.

1 year ago

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Verified Customer

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Derek Mansfield, TX

They were responsive, filed up, reconciled 1, maybe 2 claims. They responded, got it, dispatched out and took care of it.

1 year ago

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Verified Customer

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Danny Amarillo, TX

I use my warranty when I had a problem with my heater. I called and had somebody come out and fix it. They were able to help me.

1 year ago

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Jim Dauphin Island, AL

We needed them for plumbing work and they couldn't really find a plumber to come down here. But when they found one, he was really good. They don't really seem to have anybody to work with on my house very much.

1 year ago

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James Louisville, KY

My refrigerator was leaking. CHW sent a tech. Tech ordered parts. Parts took 2 months to arrive. Tech called to say parts had arrived but CHW had closed the claim. Tried to explain situation to several CHW phone people to no avail. I had to pay ANOTHER service fee I guess as punishment for waiting for first tech to receive parts. (Both techs were professional and thorough)

1 year ago Edited January 10, 2024

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Charles West Palm Beach, FL

Everything is fine. I had a very good service with the repair of the company. The second company they chose was very good.

1 year ago

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Verified Customer

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James Katy, TX

I was given a manager's phone number for the area and I was able to contact him directly with my needs, Using the website has been pretty easy too.

1 year ago

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Tina Chattanooga, TN

I've had to call 3 times and they had sent the wrong person out to my home for the service that needed to be conducted. I had a plumber for a roof leak, and he came because he thought that there was something in the attic, like an air conditioning unit that was leaking. So the call center needs to get people that know what they're doing when they translate over to whoever is going to send out someone for that. That call cost me $75 for him to tell me he doesn't do roofs.

1 year ago

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Verified Customer

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LEONARD BARRAZA Moorpark, CA

We filed a claim, they denied the claim. We had an appeal and I had a meeting with the case manager. They agreed to pay a portion of the claim and we were going to take the other portion and pay for it. I never heard back from anyone and that was last week.

1 year ago

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Bill Las Vegas, NV

I haven't had any problems so far with them and they've been very responsive thus far. I've only had just a few claims, but so far everything's been great.

1 year ago

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Verified Customer

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Dimitri Belleville, IL

They get back with me promptly. I used it last year and this year and they were able to get people out here to fix whatever it is.

1 year ago

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Mike Valley Cottage, NY

The customer support was good. They were kind, courteous, professional and understanding. The overall experience for the last problem I had was a little disappointing because it took 8 days to get my hot water heater fixed.

1 year ago

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Anonymous Winter Springs, FL

There was only one time that I had a really bad experience with someone coming out to do a repair. Otherwise they always seem to be very knowledgeable.

1 year ago

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Verified Customer

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Anonymous Phoenix, AZ

They've been pretty responsive. Recently we've had plumbing that needed to come have serviced and they came out pretty quickly.

1 year ago

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Verified Customer

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Patti Apache Junction, AZ

They're very helpful. Got a phone call right away letting me know what all was going on at the time, what was needed, what was going to happen.

1 year ago

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Sandra Allen, TX

It's very difficult to get in touch with them. You have to use their online system and then wait for someone to either e-mail you or call you back. You have no idea when that's going to occur. I was able to find the phone number for them online searching for just contact information, nothing on their website specifically.

1 year ago

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Verified Customer

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Anonymous Melbourne, FL

We had a a clog in our kitchen sink by the garbage disposal and I put in a claim online and within a couple of days they had somebody out to fix it.

1 year ago

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Verified Customer

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Sandra Waxhaw, NC

My garage door wouldn't open on a Friday afternoon and somebody was here Monday morning by 9:00 o'clock and they fixed it within 30 minutes, so that was very good.

1 year ago

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Verified Customer

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Padam Rochester, NY

They are very prompt and they are responsible and they communicate. And whenever you call them they never ignore your calls.

1 year ago

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Verified Customer

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Sheldon Ann Arbor, MI

They're very helpful, friendly and efficient. I called and made a claim, they set it up, the person that came fixed the problem.

1 year ago

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Verified Customer

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Stephen Andover, KS

We had a faucet issue and they came out and sent a plumber out and they resolved it. We actually didn't get to talk to anybody. It's all online.

1 year ago

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Verified Customer

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Larry Point Blank, TX

The guy always knows what he's doing. He's real good at it, gets it done. He explains everything to me so I can understand it.

1 year ago

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Charles R Guidotti Cary, NC

I had a good experience, the guy was here on time. He did the service, he repaired the the oven and was a very personal individual.

1 year ago

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Verified Customer

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Karen Naples, FL

My icemaker didn't work. They've always been good fixing stuff. Everyone's been very good who came here and I'm very happy with them.

1 year ago

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Wanda Richmond, VA

Just recently I had a plumbing issues with the the toilet and it happened right before the holiday, right before Christmas. They've been very responsive.

1 year ago

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Verified Customer

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Adejumoke Lanham, MD

When I call them, they answer me. They solve my problems. They are there when I need it, when I have problem in my house.

1 year ago

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Ernest Aurora, CO

The vendors they choose seem to be good people. But all I hear from them is that they don't ever get paid for the warranty company. And the warranty company keeps pulling tickets from them so that I can't actually get the work done. Which just makes everything take even longer. Their level of service has gone considerably downhill in the last few years. I have been without heat for 3 months now. I can't get any customer support.

1 year ago

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Verified Customer

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Susan Las Vegas, NV

I recently needed a repair and I filled out the paperwork online and then they were here in a day and half to do it. So it was very quick.

1 year ago

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Pat Dahlonega, GA

I had used it twice and they were very proactive both times. They were timely, very professional. It was a very positive experience.

1 year ago

Choice Home Warranty Reviews