Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Tony Lema Fairfield, CT

I got the email with your survey on the same day I was going to call to see if I can cancel the rest of my warranty with your company. I researched several home warranty companies before choosing CHW. Your customer service department is excellent, otherwise it would have been a one-star rating. The main reason I purchased a home warranty was to offset the cost of large repairs, like a bad AC unit. Well my downstairs unit stopped working, after the initial evaluation of low coolant, I found out that you don't cover the leak check, and you won't cover the replacement of the coil that caused the problem. You should elimitate AC repair from what your company covers, since it really doesn't

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Landie Fort Washington, MD

My electricity wasn't working, and I was disappointed to know they didn't do any wires in the walls. Then my microwave was not working and they couldn't repair the problem either. I kind of like the discount they give for staying more years, but so far, my experience with them has been average.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Brett&Nicola Lakeside, AZ

I have 5 warranties with them, and I've used them several times. The positive thing is that they respond, the negative thing is that they don't respond very quickly. Also, they don't cover some areas where I have houses, so they should really look into that.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Brenda Washington, DC

There was one time when the electrical panel in my refrigerator wasn't working, and they couldn't pay for it. Sometimes the customer service is good and sometimes it's not, but overall, it's a good company. My main concern is just that they don't fix the whole thing unless certain parts of the appliance is damaged.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Stacie Castle Rock, CO

Their sales guys just convince you to do a 5-year plan, and now I've heard a lot of complaints from different people. They can't find anybody to work with them because they don't pay the contractors well or something. Plus, nobody seems to be able to file a claim. Once you're able to do so, it's difficult to get a hold of anyone, plus, they don't really return any phone calls. A plumber came to take a look at a leak we have at one of our walls, and as soon as he saw it, he said he couldn't cut into dry wall because they wouldn't pay him. They were supposedly going to send someone out, and I finally called them back after 2 days, and what they told me was that another department was taking care of my case. Even so, nobody has called me back since then. I would never recommend Choice Home Warranty to anyone.

8 years ago

check_circle

Verified Customer

star star star star star_border

Dean Braselton, GA

So far, so good. I don't have any complaints. I actually had another company, but Choice Home Warranty seemed to have a better service. The only time We've used it, they had somebody come over in 2 days and fix our A/C unit.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Denise Helena, AL

I guess their service is about average. My biggest concern is the wait time. Also, they sent over a technician from the same company over 3 times, but on the 4th time they sent a different contractor and solved the dishwasher's problem. Compared to other companies, Choice Home Warranty has a better price.

8 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Upper Marlboro, MD

This year I've had to use them a few times already, and they've been very helpful. I had a water heater that went out, and they didn't cover that, so I was a little upset about it. Besides that, I haven't had any problems.

8 years ago

check_circle

Verified Customer

star star star star star

Lewis Greensboro, NC

I only used my warranty to get my sink fixed, and they did well. I've had a great experience with their customer support, and overall, I think it's a great company.

8 years ago

check_circle

Verified Customer

star star star star star

Ralph Phoenix, AZ

It's been a great experience working with them! They immediately responded when my garbage disposal went out, so they've been very good and very helpful.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

James Arlington, TX

What kind of influenced my decision to go for them was the fact that they had some good reviews online. Most of the time I tried to call them, they would put you on hold for too long. That's aggravating, especially if you're having a problem. When you go online to look up problems on an existing warranty claim, you're not giving much information. Plus, it takes quite a while to hear back from them, so that's a little disconcerting. The only way to get back to you quickly is when they have to tell you that something is not covered. They also told me I had 2 free service calls, but instead, they charged 45 bucks a piece! The only good experience I had was with the electrical technician. He came out and did a great job, but everything changed when my A/C failed. They had to send somebody over more than 3 times, and still didn't solve the problem. It would've been easier if I would've just called a contractor myself, instead of going through Choice Home Warranty.

8 years ago

check_circle

Verified Customer

star star star star star

Margaret Laurel, MD

It's a good service with a reasonable price. Plus, their customer support is pretty pleasant. They did a good job when my dishwasher broke, so I'd definitely recommend them.

8 years ago

check_circle

Verified Customer

star star star star star_border

Terry Arlington, TX

I'm not happy with the refund when you have to have something replaced. It takes 30 days for them to get a replacement check to you. Besides that, their customer support has been great.

8 years ago

check_circle

Verified Customer

star star star star star_border

Jean Tizeno Houston, TX

Each time they have tried to help me and if they could not pay the price that the service tech gave, they gave me an option to hire and told me what they would pay for service.

8 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Charles Redden Jacksonville, FL'

Sometimes they are great - respond timely with professional service. But other times their vendors are unprofessional and have unacceptable response times. Just recently, i opened a claim on 6/16 for my fridge and almost two months later it is still unresolved - claim is still OPEN. There is no excuse for such unprofessionalism, no warranty company should allow this to happen if they expect repeat customers.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Brian Hill Ellenwood, GA

I've been very unhappy with Choice Home Warranty. The price appears to be reasonable compared to others that I've looked at, but I don't feel that they live up to the contract, but rather try to find the way not to cover what they state in their contracts. So, I'm not happy with them at all. My AC service didn't work so I called Choice, they sent someone out. They were there a couple of minutes, came back, and told me that yeah, it wasn't working, it was an old unit that needed to be replaced. But they didn't give me a receipt, they told me they will email me a receipt. I never got it. 15 minutes later Choice called me with something totally different from what the service people were saying, just something so they wouldn't have to cover it, so I'm writing a letter every week to insurance commissioners and anyone I could think of to let them know what type of service I've gotten and what I think of their company.

8 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Kevin Wilt Freeland, MD

On the telephone they're real nice, but when it comes to action they're a little rough. The 3 or 4 times that I've used them, I've had to wait 4 or 5 days just to get the contractor to come to service what I needed, every time. Once the contractor finally arrived after 4 or 5 days, they completed the job. I went with them because the other company I had sucked.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lillie Pryer ladyb0603@yahoo.com

I had to use my warranty when my washing machine broke. It was recommended by my daughter, and the customer support staff were easy to contact, and the person that they chose to come out to work on my washing machine did come, but I was still having problems with my washing machine and he told me, and I quote, that "Choice Home warranty does not pay." He was not gonna come back and finish my washing machine. Everyone I've had come work on my air-conditioner as well told me the same thing; that Choice Home warranty does not pay, and they will not come back out to my house to service any of my appliances. In other words, Choice Home Warranty is a bad thing that I took.

8 years ago

check_circle

Verified Customer

star star star star star_border

Gail Wells Big Spring, TX

I've had to use the service twice, and customer support was wonderful on both occasions. They were on top of things and got everything done quickly. We've just been very pleased with the service.

8 years ago

check_circle

Verified Customer

star star star star star

Anping Liu

Top one service provider and fast response in communication and assign contractors.

8 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star_border star_border

Arthur Martin Port St Lucie, FL

Some of their agents are good, some are not so good. Unfortunately, they didn't cover my water heater when it went out. They wouldn't help me repair my oven either. Instead, they offered me a $175 advance because they couldn't fix it.

8 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Linda O'Connell Indianapolis, IN

According to the internet, Choice Home Warranty was the number one extended warranty, so I went with them. I used them for the water heater, but they had a bunch of reasons why they couldn't cover that a 100%. They just cover a lot when they sell it to you, but when you call them, they end up saying that they don't cover that specific part. I'm not real happy about that.

8 years ago

check_circle

Verified Customer

star star star star star

Lily

I have been using them for three or more years. They keep the customer well informed. The contractors they hire are improving and are more responsive.

8 years ago Edited January 10, 2024

star star star star star

Consuela

The quality of service is always prompt and great.

2 weeks ago

check_circle

Verified Customer

star star star star star_border

William

Quality customer service and great service providers

2 months ago

check_circle

Verified Customer

star star star star star_border

Roger Ferguson

Original garbage disposal was much quieter.

2 months ago

check_circle

Verified Customer

star star star star star_border

John and diana Marple

I had to wait to long for you to find a technician

2 months ago

star star star star star

Cindy Robinson

I was skeptical about home warranty but I had to have a new water heater and the plan worked well. There were some uncovered charges to upgrade my existing plumbing, but I knew that fee prior to service being done. I'm glad I chose Choice Home Warranty!

9 months ago

star star star star star

P B

I had a toilette leake due to an eroded seal, I filed a claim to choice home warranty and they scheduled a plumber visit the next day. After estimating the cause of the leak, plumber fixed the issue and his labor was covered by choice home warranty.

9 months ago

star star star star star

Janet Sonneville

We live in an area where getting repair service has been difficult. Our original home warranty company couldn't get their servicers to come out here so we were hesitant to try another company. To our relief, when our oven went out Choice Warranty was able to get a repairman out here and he did a great job.

9 months ago

star star star star star

Kelly Chapman

I purchased a policy over a year ago, and just had my first issue with an appliance. I was able to file my claim in minutes, and within 24 hours the issue was resolved. Given my work schedule I especially appreciated how easy it was to connect directly with the tech to narrow down the arrival time.

9 months ago

star star star star star

Judith Blyden

CHOICE HOME WARRANTY Technican PAULO was awesome diagnosing the problem with my KENMORE washing machine. The only drawback is the part has to be ordered and now I have to wait probably about 5 days for him to return and install this part. No washing laundry for 5 days. Not good.

9 months ago

star star star star star

Lillian Lively

My microwave stopped working. I had an appointment scheduled in a very timely manner. When I confirmed my appt day & time with the technician he said he had an unexpected opening that afternoon if I wanted it. I did! He was friendly and efficient. Problem solved.

9 months ago

star star star star star

Rita Barghash

As part of my home purchase, the seller was offering a one year home warranty. I picked Choice Home Warranty based on the reviews and a friend's recommendation. I just renewed my policy and the 2 claims I filed were both processed in a timely manner

10 months ago

star star star star star

Jodi Bates

Good company, quick payout. If they can’t find a contractor to fix your problem they will allow you to hire your own but you have to do the paperwork yourself, it’s not difficult though. The only thing I don’t like is that sometimes it can take some time for them to find a contractor.

10 months ago

star star star star star

Judith Owens

This is the first time calling for a service call on heat pump as I live at the beach and we received 4” of snow. I think it shock my system 😁. The customer service representative was professional, courteous, and explained in detail what the next steps would be. Glad I went with Choice Home Warranty.

10 months ago

star star star star star

Doug & Barbara Olson

This type of home warranty IS WHAT IT IS! Knowing that, after 50 years as a real estate broker, has made for a great relationship on our home warranty. Choice has always come through on our claims and I would recommend using them. They have always answered my on line requests and even called back quickly when needed. Thanks

10 months ago

star star star star star_border

Mahesh Viswanathan

They are very responsive for any claim submission or follow up. Sometimes the local technician timelines are extended (post covid this seems to apply in general, though), and then have had a couple of instances where the technician didn't show without indication and then had to reschedule. Apart from adding more technician's to their list, there isn't much they can do.

10 months ago

star star star star star_border

Linda

My stove was looked at and determined that it should be replaced. But I have to wait 30 days to receive the money for the new stove. There must be a better way to receive the money faster in order to replace a stove. Choice Home Warranty was very quick to have a repairman to come out to look at the stove. Which I’m grateful for, but the replacement money should come to me faster than 30 days.

11 months ago

star star star star star

LaVella Hyter

The most significant aspect of my experience was the communication with CHW and professionalism of the independent vendor (contractor). The contractor kept me informed every step of the way and made me feel important. Closely followed by great technical skills and service.

11 months ago

star star star star star

Gloria G Lewis

There service is above explanation; the employees are very cordial, sincere and don't mind listening to your complaints or concerns. When placing a claim they are prompt, no hesitation in providing the service u requested. I highly recommend this company and the monthly cost, service fee is great!!!

11 months ago

star star star star star

Harold Williams

Speed and quality of resolution to claim. Staff is outstanding. Super company representatives that responded almost immediately and seemed very interested in helping me reach a satisfactory solution. Even the company that they selected for claim satisfaction was just the same.

11 months ago

star star star star star

Annette

Great service--professional, experienced and friendly. Worth it!!!

1 month ago

check_circle

Verified Customer

star star star star star

Butch Johnson

Customer service is great within 24 the tech is on his way

3 months ago

check_circle

Verified Customer

star star star star star

James

The microwave was fixed, and I didn’t have to do it.

3 months ago

check_circle

Verified Customer

star star star star star

Robin

I liked the small service fee to repair my refrigerator

3 months ago

check_circle

Verified Customer

star star star star star

Fouzia

This is a great company. Very prompt to respond.

3 months ago

check_circle

Verified Customer

star star star star star

Sat Y

It’s good and will refer to friends to buy

3 months ago

check_circle

Verified Customer

star star star star star

James

Our experience with Home Warranty was excellent!

3 months ago

check_circle

Verified Customer

star star star star star

Nicole Winters

I have always received top notch service in a timely manner

3 months ago

Choice Home Warranty Reviews