Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Christopher

My ONE and ONLY claim was handled so poorly, that I decided to just hire a company myself to have my HVAC system repaired. I was canceled on twice by the two lousy companies that you were going to send to my home, and all after I took two days off work to be available to meet them! When I called the 800 number to see why it would take so long to get someone to my home to fix the problem, your people told me that all of the repair places were too busy and couldn't get out to my home before 2 weeks. I called at least 5 places and each and every one of them said that they could be there within 24 hours! Including Sears Home Repair, which was the company that said they were assigned to my repair! If you expect people to sign up with your company and keep renewing their policy every year, you need to make a better effort than this and you need to align yourselves with better more reliable companies than the ones you have now. I will not be renewing my policy. I have two months left on my policy and my dishwasher has quit working, but I will call a company myself or just go buy a new one. And I have told everyone I know how poorly I have been treated and am looking into writing a letter to the Better Business Bureau. Thank you for nothing, except spending nearly a thousand dollars to receive nothing in return.

1 year ago

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Bob H

1 year ago Edited July 8, 2025

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Keturah S.

Unfortunately, I had to update my review from 5 months ago. There are two stars instead one 1 only because Choice Home Warranty does reply to outreach in a VERY timely manner. However, that does not change the fact that who they contract to work are not trustworthy or professional individuals / companies. It's been nearly two whole months and my claim has not been settled. This is due to no-shows from the technicians they contract with and one even lied and said that I missed the appointment. Meanwhile, they never showed up.

1 year ago Edited December 21, 2025

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Verified Customer

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Anne

I think I did this. The scheduling part was not good very long wait due ti some billing issues I was not notified about and sink not being able to be used. Frozen garbage disposal.

1 year ago

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Sandra

Really dont know how to answer this at fitst things were going I was to receive a check for replacement s9 far I have paid for everything and received no compensation so seriously thinking of canceling policy which I paid in full for 15 months . Realky dont know what to do. Sandra Lee

1 year ago

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Donna

Great for appliances repair or replacement.my A/C system compressor failed June 12th Tech came out June 19th. Approved replacement the 20th. Still no install date and out $500 on portable air unit and fans. Not cool not stress free.

1 year ago

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Thomas

Very disappointed in my payment for a microwave oven combo Replacement almost $3000 and I was authentic for 1519 Contractors said it needed a replacement Cannnot do for this amount What good is a replacement warranty program if I can’t replace

1 year ago

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Phyllis

Their great , paying now for 4 years, , the first year my Dishwasher quit, the tech said Not worth Fixing, So when I contacted them, they Gave me about $200 for it😔 I'm still with out a Dishwasher

1 year ago

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PAUL - laura minoso MARSHALL

Great prompt service the tech was very knowledgeable and did a great job with the removal and installation and we were in constant communication during the process.

1 year ago

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Verified Customer

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Gita

The technician communicated and came on time to attend to my issue with the dishwasher. He was thorough with the service and resolved the issue quickly

1 year ago

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Verified Customer

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Miguel

Choice Home warranty handle the claims quickly and they get the right people to service the problems you are having with items with the items very efficient

1 year ago

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Verified Customer

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Jacqueline

If I could give zero stars I would! My dryer stopped working in March Here it is Aug. And still they have not fixed the problem I paid 100$ for tech services. Three in total have been to my home. All three said the dryer could not be fixed. The " mother board is out. I have called chw many many times. All I get told is " we need to send a tech but don't have any in your area. all we can do is put you at the top of the list!!" I have been told this 5 xs Associates were rude and short spoken. Then I get the option of getting my own tech. Which I pay for and then they might give me some of the money back. Around 300$. Next I tell them to stop taking 60$ aonty out of my bank if they weren't going to do anything about the dryer . To which I was told, " I will cancel it but the claim you currently have will be void!!! Are you kidding me? I have never had any claims in 3 years. The entire time I've used them. Do not fall for this trap! Use American home shield instead. I use to have them and I switched to chw. Price was the deciding factor. At least they did what they said, and no run around.

1 year ago Edited August 14, 2025

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Verified Customer

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John

I loved the idea of a home warranty and selected Choice. This was such a disappointing and deeply frustrating experience for me. The amount of time and effort I had to devote to dealing with them (not working with them) was incredible. Everything I submitted was denied and forced me into lengthy appeals processes. I had prepaid for 3.5 years to get the best price and ended up getting help from the CA insurance board to get Choice to cancel my policy and refund my money. Do your own research before signing an agreement and read the policy very carefully. I've seen good reviews for them, but my experience couldn't have been worse. I never post complaints, but this was so frustrating that I felt I should take the time to warn those considering Choice to be very thorough in your research and remember, buyer beware.

1 year ago

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Verified Customer

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Joseph

I've had this policy for almost 4 years. The first two times I called for problem no one showed up. I called to see why I didn't get the answer I was looking for. They rescheduled the service and again nobody showed up. A few months ago I called for a broken garbage disposal and the the technician showed up on time and fixed it. I think when my policy runs out next year I'll start looking for another.

1 year ago

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Verified Customer

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Shirley

I loved everything about Choice Home Warranty,they repaired my washer and my dryer and I am very satisfied with their services,Thank you'll very much. Ms. Shirley M.

1 year ago

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Jarald

MY AIR UNIT WENT OUT 3 COMPRESSOR COMPONENTS WENT OUT AND NEEDED REPLACED, I CALLED THEY SET MY APPOINTMENT OUT FOR 10 DAYS FROM THE DAY MY AIR UNIT WENT OUT I GOT A 80 YEAR OLD MOTHER 8 MONTHS PREGNANT NIECE 58 YEAR OLD WIFE WITH HOT FLASHES ME AND MY 25 YEAR OLD DAUGHTER AND ITS 82 DEGREES INSIDE THE HOUSE 91 OUTSIDE ........ SO I CALLED AND GOT IT FIXED $240 DOLLARS I UPLOADED PICS OF THE PARTS AND RECEIPTS ....... RICHARD PAULMER RELIED TO MY CLAIM TO GET REIMBURSED THAT WAS TO FAR OUT FOR US NOT TO HAVE AIR ....... HE WAS VERY RUDE " IM NOT REIMBURSING YOU ANYTHING NOT EVEN A PARCIAL-REIMBURSMENT .........

1 year ago Edited June 19, 2025

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Verified Customer

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Kimberly

Read exactly what the warranty covers. If you want peace of mind in the likelihood that a major repair or replacement is covered then a home warranty is the way to go. Just know exactly what's covered and more importantly, what's not covered.

1 year ago

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Angel

Choice warranty has been amazing to us, we have had a few appliance in our home cause us some trouble but thanks to our warranty those appliance have been taken care of.

1 year ago

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Mark

Technician Shannon K is great. Choice Home Warranty covered the motherboard for our refrigerator, but denied replacing the separated seal on the freezer compartment. He replaced the seal on our upright freezer, but frozen moisture still collects on the inside of the door.

1 year ago

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Verified Customer

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Matthew

Both contractors with each claim were awesome, but CHW takes too long to process claims and set up contractors to come to the home. With the first claim we had to wait 2 weeks to have hot water and had to pay an additional amount for items that should have been covered.

1 year ago

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Verified Customer

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Jan Leighton

My water heater was going out. Scheduled an appointment & the plumbing company saw the tag on the existing water heater and said "this is not an 80 gallon heater - tag is wrong". Plumbing company requested approval for replacement. Choice refused. I filed an appeal. Once on the phone I was told "it didn't matter that the tag was wrong, it didn't matter that the plumbing company said the water heater was only a 50 gallon tank - there was not a way to appeal this - The ONLY way is if I can get the manufacturer to give me the paperwork to say the tag was incorrect". While my water heater was leaking into my garage. So I paid my regular plumber the $1400.00 to replace my 50 gallon water heater. Here's the kicker - I am a REALTOR - I KNOW that there was a way that someone could have verified that the existing water heater was a 50 gallon tank. You did not offer that option - at all. CONGRATULATIONS I will NEVER offer Choice as a home warranty option to my Clients ever again.

1 year ago

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Verified Customer

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Timothy Columbus SR

I'm not a fan of the increased service fee to $100 regardless of the job. I had a commode problem that took the technician 5 minutes, and the service fee was as much as the cost of replacing my water heater. Also, not sure where my $50,00 per month goes, but I still had to shell out $875.00 for my water heater for "UNCOVERED " COST.

1 year ago Edited February 11, 2026

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Verified Customer

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Derrick Pinckney

Choice Home Warranty has been a great home warranty company for me, my family and customers that I referred them to. The price is affordable for outstanding technicians and customer service.

1 year ago Edited October 6, 2025

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Jan Stradley

The past 2 claims I have submitted it was 5+ days before the technician came to fix the problem. This last claim for my dishwasher that was leaking the technician wouldn’t even fix it because it was a leaking valve and he claimed it was an installation error and not covered under warranty so that was a waste of $75. At this point I will be canceling my contract and requesting a prorated refund on my contract. Choice Home Warranty is not as good as they once were several years ago. I am not a satisfied customer and will not be recommending them. I don’t know why it says “Amazing” at the bottom I don’t think their service is “Amazing “!

1 year ago

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Nancy Reese

I was surprised to learn that air conditioner coverage did not include the inside air handler,so when my entire system needed to be replaced I had to pay $1,100 for it plus $1,000 for installation. Additionally, it took 12 days to have the new system installed while the heat indices was over 100 degrees here in south Florida.

1 year ago

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Verified Customer

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Jaqueline Sant amna

I love the dependability of CHW. My fridge died and they couldn’t fix, so they gave a check to get a new one. It’s the best investment a home owner can make.

1 year ago

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Steve

Their customer service and concern for their customers is zero. I had a problem with my hot water heater and a warranty that existed on the part that went bad. The company they sent wanted the $600 for the party up front even though they would be paid by the warranty. I never received a call explaining the issue until I became aggressive about it. Both my wife and I are disabled and greatly in bed if the use of hot water. We ended up going a week with no hot water and only when I personally contacted the company and paid half of the cost of the part could I get it repaired. I called choice on several occasions one to find out what the delay was and two to get done assistance getting the repair done. They did absolutely nothing other than relating the same scripted message over and over and over. I asked for a supervisor on two occasions, was told I'd get a call back, and never did. Customer service and a fast as in concerned, the company, is terrible. In addition, every company that has come to my house, 4 in total, to do a repair, voiced their disdain for this company.

1 year ago

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Verified Customer

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Arthur

Choice Home Warranty has provided adequate services. However, they are often unable to find a local provider and/or the time for repairs exceeds a reasonable timeframe. I have also experienced denials for repairs that should have been covered. I highly recommend reading the fine print.

1 year ago

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Verified Customer

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Geraldine

I am a new customer with Choice. I did have an AC claim and it was handled quickly. Very easy to put ina c laim online, etc. Pleased that I changed to hoice.

1 year ago

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Manuel

I had a recent plumbing issue with a ruptured pipe, and the plumber responded quickly and did a great job fixing it. Overall, I was very satisfied with the customer support and the promptness of the service. They provided a good experience during a stressful situation.

1 year ago

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Amina

I had a frustrating experience with my claims. I had to fix my garage door myself after their service was unreliable and far away. More recently, I called them for a toilet issue, but they claimed nothing was wrong, leaving me with an unnecessary fee. Their warranty has loopholes that make it hard to get proper service.

1 year ago

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Ethel

My experience with customer service has been frustrating. I faced communication issues and delays when trying to reschedule a missed technician appointment. Additionally, after a technician's visit for my refrigerators, incorrect information was reported, leading to further complications. I also disagree with the warranty policy; it seems pointless to have coverage if repairs aren't made. Overall, I'm quite dissatisfied.

1 year ago

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Verified Customer

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Lynn

I had a mixed experience with my dryer service. On one hand, the repair team was prompt and managed to fix my dryer quickly after the timer malfunctioned. However, my initial calls for service were disappointing, as the issue wasn't resolved despite assurances. Overall, I appreciate the quick response but wish the first attempts were more effective.

1 year ago

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Mark Steele Lancaster, CA

I had a hard time providing clear answers during my recent experience. I felt a bit overwhelmed and couldn't assist as much as I wanted. Unfortunately, I had to cut the conversation short due to an unexpected interruption. Overall, it was a challenging interaction, and I apologize for not being more helpful.

1 year ago

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Anonymously

I had a mixed experience. The first question was addressed adequately, but the second left me hanging as I was abruptly told to leave when my client arrived. It felt rushed and unprofessional. Overall, I would say the interaction could have been smoother and more considerate.

1 year ago

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Melissa

I had a mixed experience with the customer service. While the representative was polite and encouraged me to proceed with my questions, I felt that my second inquiry went unanswered. Overall, I appreciate the willingness to assist, but clearer responses would enhance the experience.

1 year ago

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Policarpo

I had mixed experiences with the warranty company. While the representatives were nice and professional, there were issues with communication regarding messages sent. A technician replaced my dryer's heating element efficiently, but I faced problems when the electricity went out; they deemed it an act of God, leaving me to cover repairs myself.

1 year ago

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Mary

I've had mixed experiences with my AC service. While they respond quickly when something breaks, I've faced issues with warranty coverage for my old unit. They only offer repairs, not replacements, which is frustrating. Despite this, I appreciate their prompt service and the convenience of not having to search for help myself.

1 year ago

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Theyesa

I had mixed experiences with my warranty service. While some repairs were handled well, like fixing my sink, I faced long delays for urgent issues like my hot water tank and toilet. It's frustrating when coverage seems limited, and communication could improve. Overall, I feel uncertain about the service's reliability and response times.

1 year ago

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Christopher

I've had mixed experiences with their service. Sometimes I've encountered great technicians, but there have also been instances with less competent ones. Recently, I had to replace my thermostat, but my claim was denied, and I ended up paying out of pocket. Frustrating!

1 year ago

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Anonymously

I had a mixed experience. Initially, I appreciated the quick responses, but my claim for garage door repair was frustrating. The service providers were too far away and unreliable, leading to delays. Most recently, I had a technician check my toilet, but they found no issues, and I ended up paying a fee for the visit. Overall, I expected better service.

1 year ago

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Vera

I appreciate how quickly they respond to appointment requests, and I usually receive a call with information shortly after. However, their website often has issues, making it difficult to access services online. My recent experience with a warranty claim was frustrating; they promised repairs but ultimately offered a cash settlement without sending a technician. Overall, customer service is quick, but the website and warranty process need improvement.

1 year ago

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Tiffany

Ever since I have had this policy they have not agreed to fix anything. I have to pay $75.00 for a vendor to come over and do nothing 😑. I have filled five claims with them and every time they have a reason for not paying to repair it while I send my money on their policy and vendors and get nothing. Then I still have to pay someone to do the repairs. And I am not talking large repairs but small issues like a ceiling fan that rocks or exhaust fans that are not working properly. With the fan the vendor came over and turned it on then said oh it's supposed to be like that. Like I don't know when something is broken 😔 and charges me 75.00 to do so. I think it's better to save your own money for repairs than to pay them for nothing 😑

1 year ago

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Verified Customer

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Irfan

I am extremely disappointed with the level of service I’ve experienced. First, the scheduling delays are unacceptable—waiting over 10 days just to address a microwave issue is far too long and shows a lack of urgency in customer care. Secondly, I had a highly frustrating experience with my refrigerator ice maker repair. The technician claimed the issue wasn’t covered because the unit was “under warranty.” However, the manufacturer confirmed that the warranty expired over 8 years ago. When I contacted Choice Home Warranty, they still insisted it was the manufacturer’s responsibility and refused to cover the repair. This back-and-forth is unacceptable. As a paying customer, I should not be forced to navigate between the warranty provider, a third-party technician, and the manufacturer just to get a resolution. This shows a serious lack of coordination and accountability. I expected better service and clearer communication from all parties involved. This experience has left me deeply dissatisfied.

1 year ago

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Verified Customer

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NM

Are you serious? They asked me for MY feedback about CHW? Bad move. This company absolutely is horrible. Took money for 5 years. When I needed them when our HVAC took a dump... CHW couldn't find a company to come out. Why? Because any reputable company knows that CHW is second rate and won't allow them to fix problems right the first time. Instead, they want to nickle and dime a problem hoping you either pay for it yourself or you cancel your policy. One piece of advice. Stay away from these swindlers. They are crooks that try to act like they care until you actually file a claim. I wish I could give them a below zero star score.

1 year ago

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Robert Gorelik

The company takes a long time to find a contractor to repair the problem. And it takes even longer to get it evaluated, approved and finally repaired. Thus last claim involved a bad hot water heater - it took 13 days to have it replaced.

1 year ago

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John Cliff and Belinda Owens

I am waiting on a call back. I have been waiting all week for it. I have a hot water heater that was denied to be replaced. I have pictures of it leaking from the bottom. I have been told by 2 professionals that it needs replacing. I have been your customer for over 10 years. I recently renewed for 3.5 more. I would think your folks would service me better right now in this bad time with my hot water heater. You always have and I am not understanding the logic of the denial. I need a phone call asap. Again, I have been editing all week. I have called 3 times this week to check too. No help. Please help me.

1 year ago

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Cheryl

They send a repairman out twice and when he doesn’t fix the problem, their answer is pretty much too bad. To get a different repairman is another service call charge of $100 they do not replace appliances and I mean I don’t care how old they are. They will not replace them. They just try and get a part replaced and if that doesn’t fix the problem or makes The appliance worse. Well that’s too bad for you with all the money that I spent on monthly charges for this warranty I could’ve bought new appliances. They are rude and dismissive when you call about a problem if it’s not solved the first time it seems as if their whole goal is to not ever spend money replacing a very old appliance with lots of problems just to continually get you to pay service charges. I wish I had talked to other people with this #Warranty before I spent all the money on it because they had the same problems that I have had with them. Never again . If I could give zero stars I would.

1 year ago

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Verified Customer

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Linda

Fantastic service! Thank you Choice for making it fast and easy to file, schedule and complete my garbage disposal repair. Tech was super professional. Thank you! -Linda

1 year ago

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Kelvin

I like the service but I’m paying a whole lot a month for the service then I have to pay hundred dollars per service call that is pretty high and I don’t see military discount

1 year ago

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