Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Dorothy Kneece New Vienna, OH

I was without a washing machine fro m September 27th until October 7th when the man said it could not be fixed and decided that I would need a new one now I have to wait I don't know how long until I get a new one

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Tao Wang Ames, IA

They never dispatched plumbers. When I hired my own plumber, it took them forever to approve the repair. The reimbursement covered about 1/8 of the cost. Contractors do not want to work when they hear about the warranty.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Gloria Thomas Chicago, IL

When I needed the service I felt like Choice did not honor their warranty nor listen to the fact that the service technician caused damage. I called and explained this to Choice that he was here in my home and cased a fire to my boiler. I did not get the service nor a replacement. I went an entire winter without heat.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Marshall Morgan Newark, TX

Had a claim on ac unit to replace fan motor which you denied now I am having it replaced at my expense. Have been paying 62.0 plus a month for years. Am canceling my subscription. Why should I continue if you are not going to honor

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Dale McPherson Anoka, MN

Our one and only experience so far was not good. After the initial call to submit a claim. It took 6 days for a technician to be identified and assigned to the claim. On the day the technician was scheduled to arrive--between 7 and 11 am-- he failed to call to ad use he would be late and did not show up until 1:30 pm. While our previous home warranty provider was more expensive they were prompt interms of assigning a technician and the techs showed up during the designated window or called if they were going to be late.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

craig gibson Mount Pleasant, SC

Problem with icemaker on fridge was never solved. Took over 3 weeks with multiple tries to try and fix the problem, Service man told me that I need to call a GE repairman since he couldn't figure out how to fix it. I told him That I would then have to pay for that. Da that's why I have Choice! I was going to order Choice for my own home, but not anymore after this experience.

2 years ago

check_circle

Verified Customer

star star star star star

Jeffrey A Schoener San Antonio, TX

They're very reliable and they replaced my AC systems with no questions asked. I call and they are on the phone right away.

2 years ago

check_circle

Verified Customer

star star star star star

Linda & Vito Titusville, FL

The technician that came here was was extremely knowledgeabl,e very very nice and kind and did a wonderful job in a short period of time.

2 years ago

check_circle

Verified Customer

star star star star star

Meghan Saint Louis, MO

My shower was leaking and they got someone here within forty eight hours to replace it. It's never a long hold time and he's been very responsive.

2 years ago

check_circle

Verified Customer

star star star star star

Terry Daigle Patterson, LA

One of my air conditioners went out and they sent a repair man, he diagnosed the problem, and the unit was changed out.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Gerald H. Gumpert Boynton Beach, FL

The absolute worst people to deal with. Phone service for sales is great. Once you are on board Zero. You get put on hold for 30 minutes or more. When you talk to someone to resolve an issue. They will agree but never follow thru. Then you will start all over with another customer "service" agent. The fine print in their policy makes real coverage for problems meaningless.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

DAN TAYLOR Abilene, TX

It's been about 2 months now and repairs still haven't been completed. Parts that were to be supplied were found to be incorrect when received. The prepayment for theses parts is to be refunded to me but after about a month, has not been received. Out of pocket expenses ok be paid byme has almost doubled and the contractor that was supposed to do the repair cannot be reached. There us more that can be said.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ratko Segvic

laying, do not keep promises - very unprofessional reactions

2 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Craig Kempter Richardson, TX

I believe choice stands up to their responsibility. I have been with them over 7 years and have always been happy with their service.

2 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Robin Chapman Miami, FL

They sent out a technician and he replaced my garbage disposal and it works now and the water doesn’t back up in my sink anymore.

2 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Barbara Riordan Kyle, TX

This was my first experience with Choice. I did receive an email saying my part was in but didn't arrive until days later.

2 years ago

check_circle

Verified Customer

star star star star star

Joanne Costello Jensen Beach, FL

Convenience using for one year had one problem which luckily I was able to solve myself, otherwise been very happy with all your services

2 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Dwayne Isaacs Indianapolis, IN

Very happy with the service provided by the local service provider and ability to use them after an earlier positive experience.

2 years ago

check_circle

Verified Customer

star star star star star_border

Array Fischer, TX

I have had only one problem to solve in my house so far and that was with a AC unit. Repair person came on time , was polite and fixed the problem in a couple of hours.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Paula L Reed Dallas, TX

Customer service is very good, as well as the response time for a professional technician, but the help provided is not always of the best quality and reimbursement for appliances is poor.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Myra Mason Charlotte, NC

My current experience with the company has not been great at all. Communication has been lacking regarding the process of my repair and it is usually difficult to speak to a live person.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

DAVID Fort Lauderdale, FL

Many appliances they say they cannot repair and give very small amounts to purchase new ones in the form of a Lowe's gift card. And it takes forever to get one of those. Still waiting. Have not received one yet.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Joe Marsh Barrington, RI

My water heater went out. They agreed it was covered. Then there was a battle to get it done - they didn't want to pay for an equal size water heater and that was a fight and then to get it done 2 weeks!! Without a water heater!!

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Baker Mission, TX

Warranty states they cover some areas all parts but then they come in with whether or not it is accidental. They will make it look like someone did it purposely so they don't have to cover. Their definition of normal wear and tear is barbaric.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Katherine New Bern, NC

Because they can't get workers in my area and then I have to wait weeks for them to return to my area to finish the job. There are plenty of companies in my area to do the work but the way CHW pays them and the hoops they have to jump through discourages those in my area.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jennifer Schipper Mansfield, TX

So far we've not had great service from the contractors hired. Our last appointment yesterday the vendor forced us to pay up front and stated that we had to pay before they can even look at the issue. When done he said the claim was denied and we didn't get a refund. My husband called after to find out why and there is no explanation thus far. We still don't have an answer. No one has gotten back to us.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jennifer Elliott Valdosta, GA

Have had trouble with what they allow for "replacement". $300 on a full size washing machine- to replace exactly what I have it is over $800. Been waiting on processing a claim on my fist washer for over a month. Have called 5 times and have been told each time that I would receive a return call or an email no later than the next. Still have not received anything. The service man came out and his suggestion to the company was replacement. Still have not heard a word from the Choice office.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Pozniak Green Bay, WI

They didn't cover the work that was done on the air conditioning and they didn't do the work I needed on the plumbing. They did the work that was needed on the pool. I can never get a hold of them to talk.

2 years ago

check_circle

Verified Customer

star star star star star

Jones Glendale, AZ

My dishwasher was not working properly and it took a while to fix because the part was on back order. They were pretty polite and professional.

2 years ago

check_circle

Verified Customer

star star star star star_border

Lestrer Houston, TX

I had to wait for three weeks to get a new dishwasher. They do respond in a timely manner. For the most part I have been very happy with them until the dishwasher problem.

2 years ago

check_circle

Verified Customer

star star star star star

Peterson Ladson, SC

Whenever I contacted them even though it was late at night they contacted me immediately and I have service within 24 hours for my AC unit.

2 years ago

check_circle

Verified Customer

star star star star star

Clarke Chesapeake, VA

I just put in my claim and they show up and we're good to go. I used it a few months ago for the toilets and they fixed it.

2 years ago

check_circle

Verified Customer

star star star star star

Barton Killeen, TX

My dishwasher wasn't draining they have somebody come out and looked at it or the part, came back the next day they fixed it, I have no issues.

2 years ago

check_circle

Verified Customer

star star star star star

Tamburello Burlington Flats, NY

I had a problem with my dryer and the experience was fine. Guy came and fixed it and it was working good. I was very happy with that.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Williamson Fort Lauderdale, FL

Everytime I've used it, with the exception of the first time, I have lost money. They have not done the job, the person who would come to my house to fix it did not seem knowledgeable and I ended up having a problem. I had to spend most of my money for a brand new hot water heater, the same thing with my air conditioning. I haven't had a very good experience with Choice Warranty and I have a three year warranty with them.

2 years ago

check_circle

Verified Customer

star star star star star

Smith Hiram, GA

We had a leak in the master bathroom and they sent the plumber to repair the leak in a very difficult position. He did it perfectly.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Mcright Mc Kinney, TX

We needed the dishwasher and they weren't able to fix it and they gave us a small amount to replace it. They didn't cover even half of the new one. We will not be using them again.

2 years ago

check_circle

Verified Customer

star star star star star

Smith Pickerington, OH

The online filing of claims is like super fast, very efficient and I get a quick response from the company that's going to take care of my problem.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Gilkison Hopewell, VA

My first claim I had was very difficult for me because you denied my claim. You didn't have a plumber company to fulfill it. I had to go to the state insurance commitment commissioner to get some action.

2 years ago

check_circle

Verified Customer

star star star star star

Kalman Daytona Beach, FL

I put in a claim, they emailed me back and approved it, and they contacted the vendor or the technician, they came in and did the job.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Burton Harlingen, TX

We had a refrigerator go out and they couldn't get over here to fix it for about a week and a half so we ended up having to buy a new refrigerator, because we couldn't go without a refrigerator for a week and a half.

2 years ago

check_circle

Verified Customer

star star star star star

Watson Clarksville, TN

I called them, they had the person come out looking at my AC unit the very next day, it was fixed and there was no other issues.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous Saint Johns, FL

Experience can can vary. This plumbing experience wasn't very good. They kind of low-balled me, and the solution for the garage opener was a pretty simple one and they came really quick and fixed it, which was good.

2 years ago

check_circle

Verified Customer

star star star star star

Futrell Indianapolis, IN

When I call with my concern, someone was very helpful and made sure that the person I need to get in touch with was available for me.

2 years ago

check_circle

Verified Customer

star star star star star

Anonymous

They treated me very well. We just used it this year on an air conditioner and it was very, very good. Saved us a lot of money.

2 years ago

check_circle

Verified Customer

star star star star star

Stephen Thompson Goose Creek, SC

Called, put in claim, got very quick response and someone came the next day to fix. Very easy with very little hassle or time out of my day.

2 years ago

check_circle

Verified Customer

star star star star star

David Schlemovitz Vero Beach, FL

quick efficient service, with highly trained service professionals, and good customer service with knowledgeable agents

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Arlene New Iberia, LA

I dealt with them before. The contractors that is used are somewhat professional. I have a claim, since the beginning of August. Still no response. He came, looked at it, talked, and left. Sept 16th still no response!!

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Erin McCarthy Mesa, AZ

The first company never showed up, it was a Friday. Monday they showed up to duct clean and then said they were a/c repairmen, They checked the coils and said they weren't maintained and wouldn't clean them. I just bought my home. So they said well it was a pre existing condition (Dust?) I said my home is 22 years old, EVERYTHING is a pre existing condition. Then I cancelled my policy

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Lisa Brak Wheeling, WV

Put a claim in on July 29, 2022 for my air conditioner not cooling. This air unit only controls 1 room and it's a full size unit. It took until August 18, 2022 for anyone to show up. He had no tools to determine air flow or temp of air. Still not fixed and I'm waiting on him to return with freon and it's now September 18, 2022.

2 years ago

Choice Home Warranty Reviews