Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Kalman Daytona Beach, FL

I put in a claim, they emailed me back and approved it, and they contacted the vendor or the technician, they came in and did the job.

2 years ago

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Watson Clarksville, TN

I called them, they had the person come out looking at my AC unit the very next day, it was fixed and there was no other issues.

2 years ago

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Futrell Indianapolis, IN

When I call with my concern, someone was very helpful and made sure that the person I need to get in touch with was available for me.

2 years ago

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Anonymous Saint Johns, FL

Experience can can vary. This plumbing experience wasn't very good. They kind of low-balled me, and the solution for the garage opener was a pretty simple one and they came really quick and fixed it, which was good.

2 years ago

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Verified Customer

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Gilkison Hopewell, VA

My first claim I had was very difficult for me because you denied my claim. You didn't have a plumber company to fulfill it. I had to go to the state insurance commitment commissioner to get some action.

2 years ago

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Verified Customer

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Anonymous

They treated me very well. We just used it this year on an air conditioner and it was very, very good. Saved us a lot of money.

2 years ago

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David Schlemovitz Vero Beach, FL

quick efficient service, with highly trained service professionals, and good customer service with knowledgeable agents

2 years ago

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Stephen Thompson Goose Creek, SC

Called, put in claim, got very quick response and someone came the next day to fix. Very easy with very little hassle or time out of my day.

2 years ago

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Arlene New Iberia, LA

I dealt with them before. The contractors that is used are somewhat professional. I have a claim, since the beginning of August. Still no response. He came, looked at it, talked, and left. Sept 16th still no response!!

2 years ago

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Verified Customer

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Erin McCarthy Mesa, AZ

The first company never showed up, it was a Friday. Monday they showed up to duct clean and then said they were a/c repairmen, They checked the coils and said they weren't maintained and wouldn't clean them. I just bought my home. So they said well it was a pre existing condition (Dust?) I said my home is 22 years old, EVERYTHING is a pre existing condition. Then I cancelled my policy

2 years ago

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Verified Customer

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Bernard Mingo Kissimmee, FL

I was sold a policy that was not valid, my AC unit had problems the condenser expansion valve was leaking the service Tec said the unit core was leaking. Home Choice said that it was a preexisting problem. I replaced the unit 8 months later the Air Handler failed Home choice Said they would replace the air hander if I replaced the condenser the condenser is new. Home Choice is a RIP OFF calling themself a Home Insurance Company. NO I WOULD NOT RECOMEND THIS COMPANY TO ANYONE SAVE YOUR MONEY!!!!!

2 years ago

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Verified Customer

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Lisa Brak Wheeling, WV

Put a claim in on July 29, 2022 for my air conditioner not cooling. This air unit only controls 1 room and it's a full size unit. It took until August 18, 2022 for anyone to show up. He had no tools to determine air flow or temp of air. Still not fixed and I'm waiting on him to return with freon and it's now September 18, 2022.

2 years ago

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Verified Customer

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Jill Jordan Magnolia, TX

The process sucks! The people who are there to "help" don't know anything and don't help. It took me, literally, over a week to get a repair on a washing machine. YOU kept wanting to send us someone to work on a washer which was fixed months ago.

2 years ago

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Verified Customer

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Strong Fort Worth, TX

We had trouble with our electric stove, we called and had service within two days. The response has been very thorough and timely.

2 years ago

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Anonymous Atlanta, GA

They came out to the house and I used my warranty and I didn't have a problem or anything with it. I love the way they do things.

2 years ago

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Gage Saint Louis, MO

The company came out to repair the refrigerator did not connect up something so the ice stopped working. When I called choice back explain what was going on with it I was told to put another claim in to say the ice machine was not working. I was charged twice so I'm not satisfied with their service.

2 years ago

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Verified Customer

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Gerecke Howell, MI

This last time I used it the parts did not come in that were ordered and when I called choice to tell them that the technician was supposed to come out the following week and the parts were not in the box they question me over and over how could I know this. They told me he'll figure it out when he gets there.

2 years ago

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Verified Customer

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Anonymous Saint George, UT

They are very prompt at returning calls or messages and are very clear around the process of what they're doing to help.

2 years ago

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Johnson Columbia, SC

Recently had an appliance fail in my home and I called a they were pretty productive and quick getting somebody out to diagnose the problem and attempted to fix issues.

2 years ago

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Sears Haines City, FL

They fixed my dishwasher and my microwave. When our air conditioning went out they just kept sending out different people to assess it and wouldn't pay it to get fixed. It took weeks before they decided they were gonna take part of it to be fixed. We went out air conditioner for weeks.

2 years ago

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Verified Customer

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M. Humble, TX

They are quick. I used it twice, once for my AC and the other one was for my garage door opener (that issue was not covered)

2 years ago

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Verified Customer

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Gajc Homer Glen, IL

They always come to the house and take care of everything. My kitchen sink was clogged and I called for someone to come out and take care of it.

2 years ago

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Verified Customer

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Simmons Tyler, TX

They're responsive and their response time is good. I have used my warranty several times and they have come in and fixed things.

2 years ago

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Prynn Summerfield, FL

I don't think your customer service is great. I needed to use my warranty on my air conditioning and come to find out, they wouldn't cover the part that was needed so I had to put a whole new unit in.

2 years ago

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Verified Customer

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Debler Rockport, TX

Choice has been very responsive and service people is very responsive too. I've only made one claim but they were very fast and responsive to me.

2 years ago

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Mcdonaugh Englewood, CO

Their vendor did not show up when he said he would, I finally had to call and have it transferred to another person so now a repair that should have only taken a day has been dragged out for almost 2 and a half weeks.

2 years ago

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Verified Customer

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Rosemarie Zsilko North Royalton, OH

Amazing service. The electrician investigated all possible issues and found the main problem. Thank you for having such amazing repair people.

2 years ago

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Verified Customer

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Tom Cantrell Round Rock, TX

The company has resolve my problems even when one their standard contractors did not respond to the request for service.

2 years ago

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Verified Customer

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kevin boylan Myrtle Beach, SC

Very easy contacting Choice Home via the web or by phone. Quick response in arranging appointment and professional craftsmanship.

2 years ago Edited January 10, 2024

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Verified Customer

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Jesse Williams Fayetteville, NC

Choice Home Warranty provides the services that they promise and that you pay for. Never had a bad experience with them.

2 years ago

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Verified Customer

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Thomas Lansing, IL

We Had Problems With Our Furnace AndChoice Home Warranty Came Thru To Help Us They Had Fibid Hvac Come Out And They WereExcellent

2 years ago

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Verified Customer

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Connie Appling Jefferson, GA

Some of the techs that were sent did an A1 job while others were terrible and did not bother to respond or come back to complete the job.

2 years ago

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Verified Customer

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Erik Delray Beach, FL

Convenience of calling technicians. Fixed rate for a call and repairs. And a voucher for a new appliance if it cant be fuxed.

2 years ago

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Verified Customer

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Amy Nettles Las Vegas, NV

Didn't need anything the 1st 2 years and then 3 things broke in a month-they had someone out quickly to fix the problems.

2 years ago

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Verified Customer

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Walter Light Statham, GA

Timely repair at the cost they quoted with the repairs fixing the problem. The serviceman dhowed me and explained what the problem was.

2 years ago

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Verified Customer

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Rafael Manrique Olympia Heights, FL

My AC started malfunctioning Sunday morning. I called Sunday morning and the next day they had someone out there and fixed it.

2 years ago

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Verified Customer

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harvey silver Palm Desert, CA

easy to request service;service was provided almost immediately; work was done; providers all very professional and pleasant

2 years ago

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Verified Customer

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charlotte Brown Houston, TX

When something needs to be replaced, Choice Home Warranty does cover the installation of the product, and only a small amount to replace the item. This can and is very costly for the customer.

2 years ago

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Verified Customer

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John latko Wildwood, NJ

Long wait for response to problem.Still waiting for electric problem to be corrected. Hill electric was sene out.At this time I would like to use local company and ins pay me.

2 years ago

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Verified Customer

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Michelle Ripperger Loveland, OH

Paid for service fee $65 to tell me the microwave was shot first week of August and I just received the gift card for $191. I'm out the $65 - the new microwave was $400. You're company expected us to wait over 3 weeks to get the gift card then force us to Lowes. We will NOT. be renewing!

2 years ago

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Verified Customer

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Kelly Green Defiance, MO

Not happy with the claim reimbursement option. No technicians were available at the time of our claim. I was not aware the $5k per claim limit was not per claim bit for the whole AC system. I have 2 units. The contract reads $5k per claim and I was told this was 2 claims for 2 units.

2 years ago

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Verified Customer

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Kathryn Pena

They do not follow through on replacing things that require replacing. IF...and that's a HUGE If...they replace something, it will NEVER be full replacement....you have to squabble over getting anything they FINALLY decide you are allowed....save your money...get it fixed, or replaced yourself...They are definitely NOT out to "help" customers save! They are definitely NOT amazing!!!

2 years ago Edited January 10, 2024

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Verified Customer

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Gerald Shrives Oregon City, OR

I had problems with my AC/Furnace system, which is covered in my contract with Choice. First, I could never get a live person to talk to. Second, the web site wouldn't let me sign in. Third, you said you couldn't find a repair company and for me to find my own. Which I did. Then trying to get Choice to pay was a joke. I paid for it myself. When my contract is up with Choice, I will be changing companies.

2 years ago

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Verified Customer

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Laresha N Rush Red Springs, NC

No matter what they need to fix they find some type of way to make you pay. Alot of companies do not work with them because I have learned that they do not pay in a timely manner. Also the people who do work for them or accept their claims are overpriced and unprofessional. Example the company called me and I missed the call, when I called back the person who answered the phone was like yeah whats up.

2 years ago

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Verified Customer

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Tyrone Dobbs Orange Park, FL

Horrible been waiting on parts for my refrigerator for 35 days and when I call they just tell me wait on the technician. I given them several chances to get the parts and nothing happen I have a family and kids not having a refrigerator for this long is unacceptable. I been really trying to be patient. But let's talk about the next alternative to get me a refrigerator that's works so my quality of life can go back to normal. That's why I choose you guys because you said you will take care the situation when it's comes to everything that's covered under my contract. Please assist.

2 years ago

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Verified Customer

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Karthi Gopalaswamy Cumming, GA

A Technician who was authorized by CHW took $1100 from me toward the Uncovered Expenses and then stopped responding to my calls and CHWs calls as well. I paid that after getting the confirmation from CHW. I was told repeatedly over the phone by CHW will reimburse me but today they said it won't be possible. I never reached out to the Technician directly at first place. CHW failed to do the due diligence in the background check of the Contractor and onboarded him. Now he has scammed CHW and its customer (me). CHW failed here miserably and asking me to take the loss of $1100.

2 years ago

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Verified Customer

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Steve Somchith West Jordan, UT

The company sucks, I waited 5 weeks to have a technician to fix my plumbing but they were unable to find one. When I found a technician to fix it they didn't want to pay reimbursement. Most of the time an outside network technician doesn't want to deal with insurance company it just took them too long to process the authorization. The CHW just want me to wait but I couldn't, it has been five weeks since my bathtub leaking. We had to turn off and on when we need to use the water. I ended up paying the cost and thy are not reimbursed the money.

2 years ago

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Verified Customer

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Linda BUIE Muskogee, OK

I still do not have my microwave replacement over a month later, my son's refrigerator is not repaired yet and it has been 3 months. It is just a leaking water dispenser and the repair person broke the label plate on the front of the door when he broke the screw off in the door. At the same time the sove has not had the igniters adjusted either. I left AHS because they went up on on they monthly fees. I may go back to them, at least they did their job.

2 years ago

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Carol Jensen Porterville, CA

I had to have my pool motor replaced. According to my contract it should have been replaced with equal quality equipment. Not only do I have sub par equipment, which I have now verified the same quality n brand of motor is available, it took a total of 4 months for the work to be complete and my pool sustained MAJOR damage during this time. The whole situation was a mess. Choice wasn't even aware the work was continuing because they failed to call me for 2 SCHEDULED meetings n I had no way of directly getting ahold of them!

2 years ago

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Verified Customer

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Newman

They're pretty responsive and easy to get a hold of. It's been no issues, communication wise. Dryer was broken, called them, and they got a guy here within a day or 2 and the issue was resolved.

2 years ago Edited January 10, 2024

Choice Home Warranty Reviews