Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Verified Customer

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Charlene

My last couple of experiences with choice home warranty have not been nice. I had a warranty service on my washing machine and it took them a whole month to find out if they would fix it and order the part and it is still not fixed so they gave me money to buy a new one but they only gave me three hundred twenty five dollars. I do not get quality service from them. I had another incident where my pump went out and they didn’t pay for the part.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 24th, 2020

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Verified Customer

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Elizabeth

I chose choice home warranty because it has a lower up front copay. I’ve had no issues with them. I was able to go online and get my account info and submit a claim.

5 years ago

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Verified Customer

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Joyce

Customer support has been able to answer my questions and point me in the right direction. They are able to fix my problems. My two experiences have been successful.

5 years ago

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Verified Customer

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Susan

I’ve used my warranty three times over the last four years. Each time it has been fine and successful. The difficult part is not being able to talk to a person once you put in your claim. Still it is very valuable.

5 years ago

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Verified Customer

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Elisa

Choice has really improved their customer service. The last experience I had with them was fantastic but in the past it was not so good. The response time was really good and the follow up was even better.

5 years ago

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Verified Customer

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Peter

Definitely a good value. My AC has gone down twice and within 24 to 48 hours they have somebody out here. They’re actually fantastic. I would definitely recommend.

5 years ago

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Verified Customer

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William

About three weeks ago, they solved my problem the very next day. They knew what they had to do. Customer service is very courteous. I was very impressed with the service.

5 years ago

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Verified Customer

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Patricia

Everything has been okay except one of the items that was fixed is now broken again so I had to call them again. Customer support does listen to me and do everything I ask them to do.

5 years ago

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Verified Customer

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Nancy

I thought they would be a very good company based off of what I saw online but I did have a disappointing experience with them. They were unable to get a repairman for me. I had to get my own repairman and they said they would reimburse me but that never happened. Some people they have on their list for my area are not really highly qualified.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Nov. 19th, 2020

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Verified Customer

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Bill M

I've used Choice Home Warranty for years. They always come through when I need items fixed. I've gotten my compressor and air conditioner fixed, and they always come through with the money needed to pay for those repairs.

5 years ago

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Anonymous

Their customer service team needs some improvement and organization. Once when I called customer service, they told me a service tech would come one day and then they had actually been scheduled for the next day. I wish their customer service was more precise.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Nov. 18th, 2020

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Verified Customer

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Brendon And Brooke

When I had a plumbing issue it was resolved the very next day. They are very prompt in finding workers to come out and solve the issues that we're having with our home.

5 years ago

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Verified Customer

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Albretta

Every time I've called to submit a claim, service came immediately. The contractors are courteous. I will refer them to anyone becuase of how courteous and prompt they are.

5 years ago

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Verified Customer

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Floretha

The people that have come to me have been very nice and they were all very professional. When I had my problem, they were right there with no hesitation to take care of it.

5 years ago

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Verified Customer

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Cynthia

They get it done quickly and they get it done right. I am very pleased with the people they have sent when our heat and AC went out. They were absolutely great.

5 years ago

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Verified Customer

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Raymond

7 years I was with American Home and Choice offered me a lower price for yearly premium as well as the claim fees but I have not received the proper customer support I should have gotten with them. The denied my clam when my AC was acting up. I got me attorney involved and they told him it was because my AC had a pre-existing condition, which was rust which makes no sense.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. Choice Home Warranty encourages all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Oct. 27th, 2020

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Verified Customer

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Joan McCullough

We had a problem with our hvac. Although it took about a week to get it fixed(thanks COVID/19). They were able to get someone out to fix our unit with no further problems!

5 years ago

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Verified Customer

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Forrest And Lauren

Seems like a good deal. There is always room for improvement over the phone. It is kind of hard to get through some of the menu options. They fixed the air conditioning and that is what it really is about.

5 years ago

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Verified Customer

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Nancy

It takes a little long sometimes. Overall I think they do a good job though the person who came for my washer was rude. I had some problems with the dryer that they couldn’t fix so they gave me money towards a new one.

5 years ago

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Verified Customer

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Anonymous

They’re not reliable. I had a negative experience with them. I was denied and they gave excused about the fine prince I didn’t know would disqualify me from being approved. As soon as I can I will shop around for another company.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourages all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Oct. 22nd, 2020

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Verified Customer

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Anonymous

Our air conditioner went out so we called them. It took a while to get somebody over here but they were very good about it. The person was very polite and got the work done.

5 years ago

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Verified Customer

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Hebri Ballal

Choice Home was recommended by my broker when we bought the house. The only time I’ve had a significant issue, the technician replaced the coil of the air conditioner, though he wanted to replace the whole unit. So far it is working okay but I don’t know how long it will.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 22nd, 2020

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Verified Customer

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Shellie

I’ve used the warranty a couple of times. The first they came and fixed it about a week later. I am still waiting on a check for my washer. They are supposed to give me three hundred bucks.

5 years ago

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Verified Customer

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Beth

It is less expensive than other plans but the one time I tried to use my warranty it was frustrating. Nobody came to do my job. I feel like it is hard to get service. Also I was told I was fully covered for the AC and I still had to pay $900 dollars and they covered the rest.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 22nd, 2020

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Verified Customer

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Bruce

So far it is worth it. We had a problem with the icemaker and the service man came out and fixed. They could not find anything wrong with the washing machine so one experience has been good and the other not so good.

5 years ago

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Verified Customer

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Gregory

Someone was sent out fast and they were professional and able to get my air conditioning running in a short period of time. I switched from American Home Shield because I did not like the services provided by that company.

5 years ago

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Verified Customer

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Anonymous

Within the last month I had an issue with the water heater and the initial technician came out and diagnosed the problem but he never came back out to fix so we are still waiting for it to be taken care of. I am still waiting for another technician to contact me.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 22nd, 2020

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Verified Customer

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Thomas

A month ago my air conditioner broken, in florida, and a technician was scheduled for two days later. They were responsive and did what they promised.

5 years ago

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Verified Customer

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Thomas

The plumber choice got out here fixed our drain stoppage and was very helpful in getting the pressure up on the other faucets. They responded quickly.

5 years ago

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Verified Customer

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Danny

Quick response by people that are very knowledgeable. Great service, my dryer runs like brand new again. Very polite technicians that are well trained.

5 years ago

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Verified Customer

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Cassandra

My overall experience with them has been very positive. My dryer went out. I contacted them. They were very helpful. Customer service was very knowledgeable.

5 years ago

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Verified Customer

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Anonymous

I’ve had very good results. I’ve used them four or five times and each time, they catered to my needs. They found contractors, except once I had to find my own, but generally they did well.

5 years ago

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Verified Customer

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Ann

I trust the people they send because I’ve never had a problem. I have been very pleased with the people they’ve sent. I would recommend them very highly.

5 years ago

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Verified Customer

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Jearlon

The time I needed to use my warranty, it had to do with the air conditioner, the person did a great job. We appreciated that. They were pretty attentive.

5 years ago

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Verified Customer

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Jane

The service people have been on time and done their jobs. They have been very good. There have been some unexpected expected expenses and we’ve had to contact the case file manager because we are on a fixed income.

5 years ago

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Verified Customer

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Anonymous

They offer good services and for only $60 which is great. They are a good company. I am going to stay with them. It was little annoying when I had a second man come for the same job and had to pay the $60.

5 years ago

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Verified Customer

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Purvis Family Living Trust

Choice Home seems to be sufficient as far as the service. I’ve had pretty good experiences with all the service. I’ve used it a couple of times. It took a little long to get approval for the AC.

5 years ago

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Verified Customer

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Heather

Once I called customer service at three in the morning and they were really helpful even at that time at night. My air con stopped cooling and they came out and fixed it.

5 years ago

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Verified Customer

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Nicholas

Customer service was good and they job was done well. My water heater was defective and they got someone out here within 24 hours with all that is going on now.

5 years ago

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Verified Customer

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Ghytana

The agreement is that if they can’t repair an appliance, they replace it but that was not the case in my experience. Once it was determined by Choice that the oven could not be repaired, funds were offered far below what I could replace the appliance with.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 21st, 2020

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Verified Customer

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Karen

Only have used it once and they sent someone out right away and that was the end of it. I had not problem with them. It was easy to get someone to come out.

5 years ago

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Verified Customer

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Dorothy

Good customer service. I would recommend them to any body. They really take care of the situation. I am very pleased. My washing machine and dishwasher were taken care.

5 years ago

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Verified Customer

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Bev

Everything that needs repair that I paid for in warranty is not covered. The company fools you and makes you believe you are covered; then, when time comes to actually use it, they will deny the bigger claims. I had to pay extra money to cover the air conditioner and the heating system but they did not let me use the warranty on the AC when I needed it.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Oct. 21st, 2020

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Verified Customer

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Marie Wheatley

The first claim we made they sent the wrong type of repair person. When we called and they sent the plumber we had been told we wouldn't have to pay the fee again. That wasn't true. Then we were told we would receive a refund of the fee and, we never received it and no one seems to find record of the refund we were supposed to receive.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 20th, 2020

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Verified Customer

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Nikolce Veljanovski

We opened a claim August 27th 2020 for A/C unit which had a broken Condenser. The claim was approved. CHW approved me for $1500 and the remaining balance out of pocket was $1220.00 The first company came out but refused to do the installation because the technician said he has no knowledge on how to install the A/C unit on the elevated base. The technician stormed off and wrote a false accusation. CHW then assigned Perry's Heating & Cooling which came out and quoted me double the price for the same repair. Now the difference out of pocket is $2200.00. This is unacceptable. My case manager left me with 2 options. The first option is to pay double cost out pocket to Perry's Heating Cooling or to just do it on my own entirely out of pocket.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Oct. 20th, 2020

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Verified Customer

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Jimmie

Everything went smoothly and quickly. I used the warranty and I had the people come out, check, order parts, and repair, and it was all done in a timely manner. Everything has been perfect.

5 years ago Edited September 14, 2021

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Verified Customer

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Victor And Julie

The service fees are fairly reasonable for the amount of things covered. I have used once for the dryer and the next day after I filed a claim, I got an email with an appointment and it was pretty simple.

5 years ago

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Verified Customer

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Greg

Overall I am very pleased with the service. I’ve had some very good experiences with them, though there have been some pretty poor experiences too. Any repair I need, I get done and I have had good service agents.

5 years ago

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Verified Customer

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Dianne

Always repair or replace my appliances. The service people are very professional and good. Everybody has really done their best. It was wonderful when they fixed my AC.

5 years ago

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Verified Customer

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Randell

I think what they do is helpful. Sometimes it took a little longer than what it should have to get some part updates. They did do a good job making sure your stuff covered under the warranty as taken care of.

5 years ago

Choice Home Warranty Reviews