Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Michelle Thompson Bumpass, VA

The tech was prompt, courteous, respectful, and polite. The tech walked in, I told him what the problem was, and he entered the room where the dryer was and performed his observation. He took about 20 minutes, and he explained the problem. He said he had to make a phone call for approval. He explained which part he needs to finish the job. After another 20 minutes, he came back in with the part and proceed to complete the job. Within another 20 to 30 minutes the job was done.

1 year ago

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Clarence Dandridge Oklahoma City, OK

I liked when Mr Henry O, came to my home that he was on time and ready to go to work. Henry requested information about the issue that I was facing. I gave him all of the information that he had requested to possibly get the job done. Henry was very knowledgeable and took the time to explain what needed to be done. He ordered the part, came back to home on February 5, 2024; completed the job and told me that there would not be a charge , because of me being a home Choice Warranty. Mr O made my day. I will tell friends and family about Best-Choice Mechanical and Mr Henry O.

1 year ago

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Brandi Steinberg Roswell, GA

Quick response, great group of businesses they partner with for repairs. We had Drum with NIB Doors come out, and he was very personable and experienced. He replaced the spring on our garage door quickly and he checked other features of our door to make sure everything else was working properly. We don't have a way to make our garage light stay on so my husband stood in front of the sensor while Drum worked, and Drum talked him through all of the steps. We appreciate him educating us while he was here.

1 year ago

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Shane McLaughlin Millbrook, AL

Easy to make a claim and quick response to set up technician visit. Technician was prompt and curteous and quickly diagnosed the problem. He also determined that the faulty compressor on the LG refrigerator is covered by the manufacturers warranty. He ordered the parts before he left my house and scheduled an installation appointment. Thanks for the service. I have heard so many horror stories about home warranties but this experience has changed my mind. Thanks again

1 year ago

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Brian Johnson Albuquerque, NM

1 year ago Edited January 26, 2024

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Yvette Mullies Orlando, FL

Choice is easy to submit a claim and quick to respond. I had a technician come to my house within 2 days to fix the problem. I’ve had another home warranty service prior to choice and they would never send anyone out. I ended up calling on my own and then they wouldn’t cover services. Choice is the best that I have experienced. My friend also has Choice as well and raved about them as well. Thank you!

1 year ago Edited February 20, 2024

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Skip Lazlo Boiling Springs, SC

Your customer service rep Luke did a fantastic job. He was polite. Professional answered all of my questions in a timely and efficient manner, and it was a pleasure to talk with him. He explained your warranty program, thoroughly and concisely, and based on the information I was given by him today your plan is better than the one I’m on, so I decided to switch and give, your company my business. Looking forward to a long relationship with your company and based on what I was told today by him it’s a good quality plan at a reasonable price. Thank you for your time.

1 year ago

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ANTHONY BOCCIA Port Washington, NY

Company is responsive to fixing my problems on a timely basis with qualified technicians, They also will allow your own technician to fix the problem if they have no one available. In addition if they cannot fix a problem, Choice will replace the appliance for free at a fairly reasonable replacement cost. They have replaced for me a dryer, microwave, and central AC unit as well as completely redone my kitchen sink plumbing.

1 year ago

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adamgroup@bellsouth.net Acworth, GA

Choice Home Warranty is the BEST in CLASS for a home warranty. The reasons are many but the short list is 1. So easy to start a claim 2. Professionalism, to let you know the claim has been submitted and your claim number 3. Tells you when and who your technician will be 4. Technician then calls you and leaves a message 5. The technician calls and text you when the service will be completed. Overall BEST IN CLASS!

1 year ago

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Joyce Finke Conroe, TX

The first plumber was taken off the job and the job was reassigned. It was assigned to two low rated plumbers. I objected to those plumbers. It was than assigned to another plumber. He arrived on time and did a great job. There was a mixup with the original service request. Someone that I talked to did't understand what was the problem, She put in that it was a clogged drain. The problem was a hole in a pipe under my kitchen sink and a leaking faucet, The hole was repaired, but nothing was done about the faucet. It is still leaking under the sink. I'm not sure what I need to do. I don't feel that I should have to pay for another service call. The plumber agreeded that there needed to be a new faucet, but he didn't have that on the claim. I tried to get the correct problem on the job, but couldn't get anyone to help me. It was still listed as a clogged drain. I do need to a new faucet, but don't know who I need to contact. I can't put anything back under the sink, until this leak if fixed.

1 year ago

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Mike Irise Milton, DE

This company is new to me but after considering a number of Home Warranty companies and having the need for services such as these in the past, The interaction with the Sales Rep. Brayan C, I feel confident that my home is completely covered for any unforeseen issues in the future. It's the peace of mind knowing that a repair or replacement is just a phone call away!

1 year ago

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usnusmcret Munford, TN

Pro: I jumped the gun and called CHW as I thought my refrigerator had quit. After it came back on, I was able to contact customer service, the following morning and cancel the call ticket. Con: I called the “contact us” number and after going through “press two” twice, recording said y’all were closed. It DID NOT state what time the operator would be available. Once I did get a “human”:she was very helpful and saved me a $75 service call fee.

1 year ago

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Bernardo Serpa

I recently had an excellent experience with my home warranty service. The customer service was outstanding, providing prompt and courteous support whenever I needed it. Every claim I made was handled efficiently, with minimal hassle on my end. The coverage met all my expectations, ensuring peace of mind for my home maintenance needs. The cost of the warranty was well worth the value it provided, making it a wise investment for any homeowner looking for reliable and effective home protection.

1 year ago Edited January 10, 2024

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Christine Clark

With three lights suddenly going out and a bulb change didn't work, I had to put a claim in to Choice Home Warranty. I was very happy with the result!! Kenny from Kenny's electric came out to the house, listened to our issue and determined exactly what was needed, had replacement closet fixtures and a new wall switch with him and knocked it out in a short while. He was kind, considerate, very knowledgeable and I strongly recommend him!!

2 years ago

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Carla

The Sears technician was top-notch professional. He solved my issue impressively to the point where I'm looking into a contract with Sears. Choice Warranty on the other hand STILL has an outstanding claim for me since September . I'm tired of calling you guys & I'm expecting guests in a few days so I don't have time for this frustration & incompetence. I NEED MY CLOTHES DRYER REPAIRED!

2 years ago

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Janette Ghedotte Pontiac, MI

Tru Flow Plumbers Andy and Sam were professional and courteous. They examined my basement drain hole issue, explained how TRAP works, and offered a solution and a cap to cover my sewage drain pipe under the stairs. They said the inspector should've caught and the previous plumber should've recommended a cover for the exposed pipe so that sewage fumes and gas would be contained. I felt reassured after they explained everything and showed care and concern. Thank you, Andy and Sam of Tru Flow Plumbing.

2 years ago

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Cozmik Debris Henderson, NV

I have had Choice Home Warranty for more than 5 years, at 2 different addresses and was able to easily transfer the warranty when I sold my first condo; actually increased the sale proceeds. I have had likely a dozen claims, from stopped up sinks to HVAC repair and replacement, and with each claim I am more convinced that Choice Home Warranty is the best money a homeoner can spend. Service persons are always clean and timely, courteous, professional and they get the job done right, the first time.

2 years ago Edited January 3, 2024

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Rajaram Nagarajan Round Rock, TX

Choice Scheduling online was great. With Immediate acknowledgement of the issue and within a couple of hrs they appointed a technician with a time window and date of arrival. The technician arrived on time with a 1 hr prior text notification. Once he reviewed the problem. He was quickly able to diagnose the issue, recommend solutions on what could and couldnt be done as the next steps. Once he left, i got my case updated online by Choice with a quick resolution for me to accept/ deny. I am glad I chose Choice Home Warranty for my Home appliances.

2 years ago

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June Robinson

I am so happy with the prompt service. I was given next day service after my furnace stopped working. The Choice Home Warranty specialist named Rayjay was so helpful and courteous. The technician was so knowledgeable and professional. He took care of my problem and was on his way. Thank you Choice Warranty. You get an A+ and so does Ken's Heating and Air!❤

2 years ago

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Pedro Ledesma Sunnyvale, CA

I called in a claim for two faucets that were leaking on the 28th of Nov but then noticed that the commonde was leaking and on the 29th of Nov I called in to add the toilet. The man that took the call said no problem and added that with the two faucets. Perfection Plumbing called me and advice that Choice told them I had to open a new claim on the commonde. When I called this morning Choice did not have my second conversation in calling to add the toilet. When the technician came to my house he said he had three things to check. How did he know to check the third itemed that was called in the second time?

2 years ago

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Jose Antonio Mejia Woodbridge, VA

This is the first time I have called a repair service for my house. I have two small problems in my house, plumbing and also electrical. Choice Home Warranty They have already assigned me the company that is going to come to solve the small problem I have in my house. I just have to wait for two different company to come and repair what is damaged. Choice Home Warranty Thank you very much for being attentive and assign professional technicians

2 years ago

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M Evan

We have been extremely pleased with our decision to go with Choice Home Warranty (CHW) over other home warranty companies since purchasing our home in 2020. Choice Home Warranty has been very helpful and responsive with all of our home repair needs. The CHW Technicians that we have encountered have been wonderful and respectful of our home and property. The repairs are addressed by CHW in a timely manner, and they have always contacted us with a follow-up to the repairs performed. Very appreciative to them for their excellent customer service.

2 years ago

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Patricia Williams Fontana, CA

This is the first Home Warranty that will repair items that are covered by them when they’re needed. I had Another HW for at lease 15 years and my hot water tank was covered. When it broke they found all these excuses not to replace it. I was heart broken. I had to pay $900 dollars to buy another water heater tank and pay someone $500 to do the work and Connect it. Choice Home Warranty is fair I love this company because they have shown me that I can trust them!! Thank You so much CHOICE HOME WARRANTY!

2 years ago

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Gionina Gaudio Louisville, KY

We called Choice Home Warranty on Sunday late afternoon, they emailed us within the hour with an appointment with T&M Services. The Technician called us soon after to set an appointment for Tuesday (a week earlier than originally made) & to discuss our electrical problem. I'm very pleased & impressed with both Choice Home warranty and T&M Services.

2 years ago

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Barbara Verhey Sarasota, FL

Choice computer booked Bosch air conditioning to service my call on Thurs Nov 23..Thanksgiving! Got a call from Denise who told me they would not be out on Thanksgiving, but their service manager, Sam, would give me a call to see if we could fix it over the phone. That did not work, so I was scheduled for Friday and Sam responded to this call and fixed it. He was fantastic!!

2 years ago

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Adam Happer Florence, KY

Being the #1 rated home warranty company definetly helped me make my decision, but once I compared the others to Choice Home Warranty my decision was easier. My customer service agent (Elliott) was very knowledgable and answered all my questions. Although I didn't like that they didn't have an add on policy for Home Electronics, I feel confident that Choice Home Warranty will be there when I need them. Now, the proof is in the pudding, so lets see how this goes.

2 years ago

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Robert Appleton Surprise, AZ

Choice Home Warranty has an exceptional rating among warranty options. Their ability to help customers with their appliances, big and small, as well as a limited roof policy truly come in handy when something breaks down. If you are having problems with your current warranty company, you might take a look at the various options Choice Home Warranty provides its customers.

2 years ago

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Bryan Stewart Red Springs, NC

I made a claim with Choice Home Warranty for a backed up sewer line. They contacted one of their service providers, Polar Air and Mechanical to fix our clogged line. Polar Air and Mechanical responded quickly to address our clogged line. Joe was the plumber and he was prompt, knowledgeable, and very professional. I highly recommend Choice Home Warranty and Polar Air and Mechanical.

2 years ago Edited November 27, 2023

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Kathleen Wallace Windsor, CT

It took only one day to find a service man for my Whirlpool washer problem and the appointment was set for 2 days after that. My only disappointment was that it couldn't be fixed that same day and a part has to be ordered, but I guess I can't expect too much from a 30 + year old washer. We are trying to hold on as long as we can, but sooner or later it will have to go. The technician was sorry he couldn't fix it like he had previously last year and that the warrantee had expired. I'm hoping that the part comes quickly!

2 years ago

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John Bradenton, FL

Very nice polite man. Checked the all the possible problems we were having with the dyrer. And discovered the vent was plugged somewhat from the top suppressing airflow and causing alarms to come on and water staying in dryer. On his advice we scheduled a service man to come clean out pipe completely. Just had it cleaned 2 years ago, but evidently that guy did not go on top to make sure it was open, just said he could see the heated air out. Anyway the new firm and serviceman did a very through job including going on top to clean the flapper. Dryer works great now. . Tks

2 years ago

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Virginia Scott

My overall rating and experience specifically acknowledge the satisfaction of service I received from your technician, Sina. He was very professional and took the time to explain the process in detail while working on my heating elements. I would recommend him to anyone who needs someone like him to come out and take care of them to provide them with heat. Thank you so much Sina and God bless.

2 years ago

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Hunter Green Katy, TX

I really needed a home warranty that I could depend on in the time of unexpected expensive home repairs. Choice Home Warranty has proven to me that they care about my home and they literally go above a beyond making sure that my home repair needs are met. I highly recommend Choice Home Warranty over any other home warranties. Choice Home Warranty is #1!!!!!!!!!!!!!!!!!!!!!!!! Thanks Choice Home Warranty!!!!!!!!!!!!!!

2 years ago Edited January 1, 2024

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Roger Whittier, CA

I liked the quick response of CHW's system to communicate with me, but the first company for plumbing repair was not very responsive and I had to continually ask for progress. The next plumbers were better, but it did not react quickly to start water heater replacement as soon as approval was given by CHW to start without my inquiry. the other technician companies were responsive upon notice to start the repair.

2 years ago

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Giselle Phillips Suffolk, VA

My water heater burst yesterday. I put in a claim and I heard back from Choice within the hour letting me know they are in the process of securing a company to accept the claim. Within 4 hours an appointment was made with a company to come out to my house Thursday morning. I have been with Choice for 4 years and can say I am very impressed with their response time to the initial claim and finding a company to accept the it.

2 years ago

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Jodi Greco Melillo Wylie, TX

At first my claim was denied but I appealed it. My case manager Crystal G and Jade were very understanding and helpful. They approved my claim realizing that customer loyal is very important to keep customers. They both realized that helping with my claim helps both choice home and myself. I was extremely grateful on how quickly, professionally and accurately my claim was handled. I highly recommend both case managers.

2 years ago

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DAMIAN SINANON Jacksonville, NC

I’ve had many warranty company in the past, but Choice is by far the best. The claims process online is very simple and easy to follow. Within 24 hours I have a contractor assigned and within 48 hrs the issue was resolved. I’ve also appreciated the quality of the contracted company. This latest issue with my stove was assigned to Sears Home Appliances and Repairs, and they were very quick to respond and with quality support. Thank you for the piece of mind.

2 years ago Edited November 8, 2023

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Joanne thompson Las Vegas, NV

I’ve had to use CHW 3 times and cannot tell you how happy I am with this company! I left another company after they had me wait 4 weeks to fix my refrigerator, then I found CHOICE! So glad I did! Their customer service department was excellent, putting in a claim is a breeze, sending a contractor over is so quick! Monthly payments are so reasonable! This is a great, great company to work with!

2 years ago

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Rodrick Radcliff, KY

I recently used Choice Home Warranty's services and I must say, I was thoroughly impressed with their top-notch contractors. The contractors were highly experienced and did a fantastic job with the repairs. The whole process was effortless and stress-free. I highly recommend Choice Home Warranty to anyone looking for reliable and trustworthy home warranty services.

2 years ago

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Claudia Miami, FL

It is very convenient to submit a claim via email at any time. What is challenging sometimes is the time between when I get the email of confirmation of services and when the service is scheduled for. Sometimes it is scheduled for the same day (which is great) but I have to make arrangements at work so I can be home. The good thing is that they provide a contact number for the service company/technician, and I can connect with them to reschedule. I have had a better experience with smaller companies/individual contractors than with big companies (such as SEARS) which have many workers and they were not very coordinated.

2 years ago

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Leigh Matthews Charlotte, NC

The two technicians sent to my house were definitely above and beyond. They were very thorough, and kind and courteous (which is rare this day and time). I’ve been without cold air for the past two weeks; and oh my goodness…what a blessing. They worked hard, and did whatever it took. Choice Home Warranty is definitely legit and uphold their promises and standards! I couldn’t ask for better. Definitely worth the low monthly rate! You never know when something will go wrong…and THEY are there! Guaranteed! Thank you! Sincerely, Ken H. (Greer, SC)

2 years ago Edited January 10, 2024

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Stephanie Trado Lakeland, FL

I was a previous customer who had excellent service. I was experiencing financial hardships and Choice Home Warranty extended my warranty hoping that my finances would recover. They did but I did have to cancel my membership for a while. As I now have the finances in a recovery state I came back because your employees were there for me and your technicians were excellent.

2 years ago

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Tyler Nute Kinston, NC

I like everything about Choice Home Warranty. I have a busy schedule as we all do so I like when I can submit a ticket and know they will take care of everything. In this case, they set up a call-out for AC repair, and the techs found the issue, made a follow-up appointment, and fixed the issue and I only had to be there to say hello. Great service.

2 years ago

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Nancy Los Osos, CA

Choice has responded to service requests faster than any Home Warranty that I've dealt with. When they didn't have a contractor in our home's area, they were really fast in telling us so that we could hire our own. When they did use their contractors, the response was quick. The contractors were so polite and followed through immediately. Hard to believe in this day and age of poor customer service!!

2 years ago

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Rex Bagwell Columbia, SC

2 years ago

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Ruhi Partow Belleview, FL

It is great that customers can place their work order 24/7. Prompt response, we live in Ocala which is approximately 85 miles away from Orlando and heavy traffic. However 3 times that we needed service with our appliances technicians had to make it from Orlando. We are pleased with the level of service we have received. We highly recommend Choice Home Warranty, it gives us a peace of mind.

2 years ago

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Mary E Keller, TX

This is my first call to Choice. The person taking my call was very polite and informative. There was a lot of background noise and made part of the conversation difficult for me to understand. She was very patient and repeated when I told her I could not understand what she was saying. As a senior citizen that background noise Is a problem even when I am in a restaurant. I had two claims and she promptly took care of them both efficiently. My 9 pm I had one appointment made to check my ice maker. I am sure I will hear on Tuesday about the other claim.

2 years ago

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Terry Scott

I just enrolled with Choice and had a wonderful experience. I spoke with Adam D who was very professional and friendly. He explained everything that would cover all my needs. He was straightforward to speak with and did not make me feel like I was a bother like the previous company I had. The best part, he gave me a great monthly rate. I have already referred 3 other people to him.

2 years ago

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Mosen Ghaith Sacramento, CA

Choice Home Warranty (CHW) customer service staff, claim representatives, and case managers have been extremely helpful in terms of delivering exceptional service and cooperation. Although at times I wish for more expedient results, I appreciate the fact that staff is always available and willing to communicate effectively in an understanding matter to reach mutually agreed upon settlements to close outstanding claims satisfactorily. I truly appreciate CHW for many years to come!!

2 years ago Edited January 10, 2024

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William Ervin Cantonment, FL

Technician , Jeremy, was outstanding as well as our interaction with the service company, Air Control, NWFL. Very personable, knowledgeable and efficient!! However, our interaction with CHW representatives to set up the appointment. was exasperating and time consuming. Could not understand the reps and they provided contradicting information for the ser.vice required. The 5 star rating was for Jeremy not CHW!

2 years ago

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Janet Houston, TX

Everything certainly went better this time than the last when you all took the longest time to hire ls6ome one from Virginia 6 hours away...whom I cancelled. Furious. The man who came this time was courteous and to the point. And he fixed my central air conditioning unit which made me very pleased. I thank you and I thanked him as well. This time the man was able to get to me in far less than 6 hours. I asked for help 3 times from Choice Home Warranty. You helped the first time & the 3rd time. You failed miserably the 2nd time without so much as an apology. Which was very disappointing, needless to say. I was on the verge of tossing the towel in but I decided to hang on and perhaps things would get better. They have, somewhat...but I'm still waiting for the othe shoe to drop. Thank you, especially if you don't let that other shoe drop.

2 years ago

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