Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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A. Johnson Bloomfield Hills, MI

Denied a claim for my my microwave which broke. The microwave was 28 years old. The denial was " you must of abused it". The technician who came out to fix it was shocked. So I paid the $65 tech fee for nothing. But two days later my toilet broke and they did fix that with the $65 service fee.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 30th, 2022

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Lori Betts Parkersburg, WV

Very poor customer service. No quality control. I put in a claim for a broken diverter knob & the rep put divider nub in the claim. He typed this more than once. I had to call several times to speak with a rep. I am calling to cancel my warranty tomorrow. I paid for a year & expected the service I was promised. No follow up was done on my claim. The rep I spoke with today refused to correct the mistakes on the original claim.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 29th, 2022

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Steve Foreman Bellevue, NE

I was screwed on a claim put on Freon leaking air Conditioner. The case managers were rude and took up to 5 days to call me back. Total experience was the worse experience I have ever deal with! You are tricked into thinking your buying peace of mind. But there quick to take your money and do anything to decline your claims. I was told by there contractor that was sent to diagnose are ac problem, that they have several others that were in the same situation as I was in and got screwed just as I did. Your company is a big ripoff!

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 29th, 2022

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Rochelle Yarborough Hampton, VA

Initially we had no problems with choice home warranty but then recently with our air conditioning it's going on three weeks we send over information they say they don't see him the representative told me that he was an expert he knows what he's talking about and nobody else could help me this has been the worst experience we still don't have air-conditioning in our home

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 29th, 2022

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Judith Booher

The Plumber that came out wouldn't fix the leak until all the damage material was removed. He kept pushing a restoration company on me.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 29th, 2022

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Verified Customer

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Andrew Austin, TX

They never pay claims, their customer service is poor, they say they will get back to you and they don't, you hanger to wait forever to get a technician out, I have been without HVAC in over 100 degree Texas heat for over a month. The tech that finally came out tried to upsell me a new system. I got my own guy out there and he said it's not necessary. We have window units (which I had to pay for) in all my rooms now until I can get someone to work on my system

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 28th, 2022

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Verified Customer

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Allen Bullard Sicklerville, NJ

1. A thorough verification is needed of contractors, had one show up, but did no work. Paid a guy under the table and off the books to do actual work. 2. Put a claim in for 2 things, 1 was fixed (dryer), 1 denied (AC). AC denied because of existing problem, but Dryer not? Choose picks and chooses hat they want to repair, using unlicensed contractors.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 29th, 2022

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Roland And Barbara Grand Prairie, TX

Sometimes they are a bit slow to give service. So they should be a little faster after you make a request. But we are happy a s far as the people that came to give us service.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

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Verified Customer

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Regina Lithonia, GA

Particularly quick service when we started. It was inexpensive. I needed to use it for my plumbing and they came out right away which was great. I also needed to use it for my washing machine. They came out but the replacement value was very low and it was not worth it.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 28th, 2022

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Verified Customer

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Anthony Tinley Park, IL

I thought the technician was superb for an air conditioning problem. The guy was out within two days. And he took care of it.

2 years ago

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Lanny & Debra Daytona Beach, FL

I had an issue with electrical so I went online to indicate that I needed a service call and within hours I got a phone call and we set it up.

2 years ago

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Verified Customer

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David Johnson City, TN

They have been very responsive when we needed to file a claim. The companies they have contacted to address the claims have been great.

2 years ago Edited February 20, 2024

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Aaron And Cynthia Hampton, VA

Seem to be very receptive when I had a question. I used it recently to repair some air conditioning work and they seem to be pretty responsive for my request.

2 years ago

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John Harrisburg, NC

Recently we had a disposal issue and I made a call, they schedule a plumber and then they came and fixed it. They answered questions and give you help promptly.

2 years ago

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Verified Customer

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Rachel Trudell Austin, TX

For the 65$ fee, a great guy made two lengthy visits and fixed my refrigerator. I did not gave to pay extra for the part. I was amazed

2 years ago

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Verified Customer

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Clarence Ross Clinton, MD

Choice Warranty is excellent l had an Air Conditioning Problem and they worked it and had a technician at my home within 1hour

2 years ago

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Verified Customer

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Paul Winslett Orlando, FL

I love their consistency, I have been using CHW for over five years and I have been extremely happy with their prompt and professional service.

2 years ago Edited January 10, 2024

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Verified Customer

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Gwendolyn E Means Gordonville, PA

Fast and correct technician provided. My past home insurance warantee company took a long time to have a technician make an appointment..

2 years ago

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Verified Customer

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Michael Christiano Valley Cottage, NY

Very simple process to get claims done. From opening a claim, tracking progress, and completion... everything was easy!

2 years ago

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Carole Leander, TX

The quality of workers they send out isn't the best. The last time a plumber came to fix my toilet. It worked about a day and broke. I had to get someone else to repair it.

2 years ago

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Verified Customer

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Cyndi Glendale, AZ

Cannot get a refrigerator repairman on the weekend as I work and won't be able to be here between the 9 and 5 hours also I have asked a manager to call me back no less than three times and have yet been able to speak to a manager if they can call me my number is 602-327-2868. Also they told me I would have to get a new air conditioning unit which all it really needed was a squirrel cage which I had somebody else repair it

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 24th, 2022

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Verified Customer

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Caryl L Jourden Duncanville, TX

I was assigned a case manager but had to schedule an appointment online to discuss my claim. No time until @ 6/13? I scheduled but lost the time. Will I get a reminder? Probably not. I've had no opportunity to appeal my claim. I can't give a good rating if I have no contact I can reach

2 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We apologize about the delay in response. Our records indicate you have been in contact with your Case Manager to discuss your claim. Thank you for being a valued customer of Choice Home Warranty.

Jun. 10th, 2022

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Verified Customer

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Noble Smith Houston, TX

I've only been with Choice Home Warranty for a short period of time and their response has been excellent in handling my two service calls.

2 years ago

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Karen Gunter Land O Lakes, FL

Very slow to respond with anything above a basic service call. Case managers do not return calls. They rarely answer their phones. Basic Customer service is very hit or miss. Most aren't really wanting to help, only to read from what seems like a script

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2022

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Sherrell Fox Breckenridge, TX

I have submitted 3 claims on this policy since I purchased it 3 years ago. The first 2 claims were denied, this one was accepted but it took 2 full months to get my A/C condenser replaced and then I had to pay $2,285 to finally get it replaced. Choice dilly-dallied around for a month and a half before they found a contractor to come out. When he came out, he said he has been a contractor for them for numerous years but he had only been notified of the need the day before he came out!!!!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2022

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Anonymous Nashville, TN

It is not a good company. I had a oven that broke and they claimed that it was the door and that I had to get a professional to put a door back on when I took the door off. So I put the door back on I had to make another claim and pay for the second claim for the person to come out to fix the panel that was actually the problem. Also the cooktop. I had to call them because they were going to replace the thirty six inch with a thirty inch.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 27th, 2022

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Anonymous Burke, VA

One night when I called for my bathroom they came the next day. It was an emergency so I told them and they found a good company to send to me.

2 years ago

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Alice Brown Cincinnati, OH

I had a problem with the 1st plumber I spoke with Norvette T she was very kind and sent a different plumber and he was able to fix the problem.

2 years ago

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Verified Customer

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Rich Binger

Because i have been waiting for a month for a part and i have called and entered the chat a number of times and get promises the part is on back order and someone is working it and will call me with an update no one has EVER called me yet! I can find the part(dryer wiring harness) available at a number of websites but you guys and Sears cannot. Why is that?

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 27th, 2022

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Verified Customer

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Linda Saint Amant, LA

They are prompt and get the job done. My refrigerator had leak and they came out and repaired it and it doesn't leak anymore.

2 years ago

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Willie F. Fort Mitchell, AL

This company is the best for what I need. One time I needed the warranty and got several time cancellations. I wanted to call, it took a long time but it finally worked out.

2 years ago

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Larry Council Bluffs, IA

I'm not real crazy about how they get people out to do the job but I still recommended them to a friend. It took them too long to set up an appointment to get the job done. It took them a few weeks as opposed to the service guy I used to work with who only took a couple days.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2022

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Vicky Lebanon, IN

The one time I used the warranty was a positive experience. I was satisfied, everything went well. But Choice can't fix certain equipment.

2 years ago

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Terri Belleville, IL

I just placed the second call to use my warranty on my air conditioner and the process has not been as quick as the last time.

2 years ago

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John Gadsden, AL

They are consistent and ready to help you out when you call. I called about our air conditioner. I had people out here with in twenty four hours. It was a good situation.

2 years ago

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Sarah Midland, TX

I'm unable to get anything done that needs to be done with them. When they answer the phone they answer with pre written answers that don't answer my questions and they were really unhelpful. I'm currently without air conditioner for over a month and am unable to get it fixed. I'm finally getting a technician to come out today but it has been a horrible situation trying to work with them. I would highly encourage anyone to not choose choice home warranty.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2022

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Debbie Montgomery, TX

They are supposed to contact us but it has been twenty four hours and I have not heard from them yet. We just recently made a claim and they said that they were going to do the repairs, but then they said that instead of repairing they would give us six hundred and sixty seven dollars in Lowe's gift card. Lowe's cannot do anything and they think some Lowe's gift cards are going to make us happy that's not the case at all.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 25th, 2022

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Verified Customer

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Raymond Las Vegas, NV

Made the request online, appointment scheduled for next day. Technician called and ask to arrive early. Repair made in one visit.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2022

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Verified Customer

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Robin Virginia Beach, VA

Their customer support was very responsive. We needed them recently with plumbing and water damage and I was very pleased with the responsiveness of choice home warranty on the initial claim.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Customer Relations.

May. 25th, 2022

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Verified Customer

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Anonymous Kannapolis, NC

They were very clear about everything. I trust them. I have already recommended them to someone. They fixed the problem when I needed them.

2 years ago

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Barbara South Holland, IL

I needed a new washing machine and when we got a replacement they only give me three hundred and forty three dollars. This is not the sixty dollar copay. I have to come up with the rest of the money to pay for the machine.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 25th, 2022

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Verified Customer

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Nayesha

Choice Home Warranty falls short of expectations. The primary issue is their failure to properly vet vendors, leading to subpar service quality. Even more frustrating is their lack of accountability; when vendors don't deliver, Choice Home Warranty does little to address the problem, leaving customers to deal with unresolved issues. The overall experience is disappointing, as the company's poor vendor management undermines the value of the warranty itself.

2 years ago Edited August 15, 2024

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Verified Customer

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Anonymous McDonough, GA

I needed to use my warranty when my garbage disposal was messed up and I called in and they replaced it. I've been relatively satisfied with it so I stayed.

2 years ago

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Verified Customer

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Amber Magyari Jupiter, FL

At first given a time frame of 5 days for no hot water but I contacted the plumbing company and he got over there the next day

2 years ago

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Paul E Brown Bowie, MD

I had a service call on April 5 and the technician told me he had to order a part. I haven't heard from the technician and when I call CHW, the only thing she wanted to do was set up a brand new claim and collect a service fee for work that was already claimed and NEVER REPAIRED.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 19th, 2022

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Verified Customer

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NaVise Johnson Jacksonville, FL

I recently had a claim for my AC units (2). My adult son was there when the repair guy showed up and he charged him for two separate service fees. I have filed claims in the past and only paid one service fees. So I called Choice and they said I should have only been charged one However, the company refused to reimburse me and Choice has yet to get my money back. I am very disappointed and I currently looking for other HW options.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 19th, 2022

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Verified Customer

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Johns Gerald Monroe, LA

Quick response and got ac repaired due to last warranty company leaving part of the attic unit disassembled pulling in hot air from attic.

2 years ago

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Verified Customer

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Derwin D Pannell

Good experience. Good customer service. Good staff. Good companies that came to see what the issues were. A very good experience.

2 years ago Edited January 10, 2024

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Verified Customer

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Jacquelina Jacksonville, FL

They were very quick to answer my claim request to fix my broken air conditioning. It was fixed and running within two days.

2 years ago

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Verified Customer

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Edward price

Great customer service,handles things quickly & the service personnel are always knowledgeable

2 years ago Edited January 10, 2024

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