Choice Home Warranty: Read 49,118 User Reviews From Real Homeowners

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Steve Wolfe New Port Richey, FL

Do not use this Home Warranty Company if you live in the Tampa Florida area!!! I had Choice Home Warranty in Charlotte, NC. Service was great and the technicians were very competent and operated with honesty and integrity. Because of that experience, I decided to use Choice when I moved to Tampa. That turned out to be a big mistake. My home in Florida is an older home so I have had a few more issues that I did in Charlotte. Response time in Charlotte was excellent, here fair. The bigger issue is the level of technician expertise. Of the claims filed, I have only one technician I felt comfortable with and for all 3 AC repair claims, I had to call another company to actually fix the problem. My latest experience with an AC service call is what prompted me to finally write a review. My AC was cooling so I submitted the claim. The claim was assigned to Five Star Heating and Cooling. The response time was actually very good. They were here the next day. That’s where the good ends. The technician was here less than 30 minutes basically looked around and supposedly did a refrigerant pressure check and came back and told me I had a leak and there was nothing else they could do until they were approved for a leak check and they would let me know if it was approved. I was not comfortable with his assessment so I called All Season AC & Heating for a 2nd opinion. The technician was here the next day and spent over an hour going thru the system. Cleaned and serviced the system and checked all connections. My AC has worked fine ever since. No refrigerant leak, if anything the unit was slightly over serviced. I went in to write a complaint and saw the repair was approved two weeks after the initial claim. I could only imagine how miserable we would be two weeks after the fact with temps exceeding 90 degrees. Based on response times and the quality of Choices technicians in the Tampa area, please do not use Choice if you are looking for a Home Warranty Company.

5 years ago Edited January 10, 2024

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Charles Hunt Longview, TX

Been without AC for 6 weeks. One company never showed up. The next one put on a new compressor and hooked it up wrong. Now the compressor is damaged and I can't get him to come back. Choice says call and make an appointment. He says he'll try to get to it soon. The 3rd company was very good. I saw with my eyes how it was hooked up wrong. I'd love for him to come back.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 4th, 2020

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Sharon Haynes

I have had pretty good experiences with Choice Home Warranty but when my air conditioner went out they refused to replace it indicating that it was not maintained properly. My central air and conditioning is maintained twice a year, has been this way for over fifteen years. We have filters automatically shipped every three months so their reason for not replacing my unit was absolutely scandalous. The first repairman they sent out was at my home for over an hour, doing all sorts of diagnostics. He wrote a report sent in pictures and said the unit was old and needed to be replaced. They then sent a second guy from another company that was at my home for less than 10 minutes. They then came back and said they were denying my claim. I then had an independent service guy come out and he said the unit was worn it was over twenty five years old and needed to be replaced. I then contacted the mfg of the unit and he said the life expectancy of my systems was 13 -15!years so considering it's held up for 25!years is great but it worn out and I will continue to have problems. With all of this info still no luck. I give them a zero for how they managed this call and would not recommend them to anyone based solely on how this one call was handled..

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.

Jul. 27th, 2020

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Dean J. Triche

What you provide is not clearly explained by your sales force. My water heater went out and you don't cover the tank. My clothes washer went out and you did not replace it but instead gave me $200. The wait for a technician is very long.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website,under User Agreement.

Jul. 21st, 2020

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Racquel

We actually used it today. Customer service has been good. We have a broken faucet in the bathroom and called them on Friday and they had someone out Monday to fix it.

6 years ago

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Bhupesh

It will take like more than 1 hour for the customer service to pick up the call on existing claim which I do not like. My AC unit broken and I filed a claim. The whole process was very tedious and it was not at all satisfactory. Moreover the rep who spoke to me regarding my claim was very rude he was like talking like a dictator and he didn't even want to listen to me. The technician came in and he confirmed that it needs to be replaced. It was a very hectic painful process, especially with minor kids in the home and also a pet. I will tell my friends that they definitely should not use choice home warranty because the service is horrible.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage

Jul. 20th, 2020

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Patricia

They have excellent reviews. Then they came to my home and they were excellent. They explained everything to me before they do anything. They were very nice and courteous.

6 years ago

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Anonymous

They were the most reasonable. Claims are processed and sent out in a timely manner, but if they can get out of paying a claim they will. I've used my warranty several times. Sometimes they didn't pay and sometimes they did.

6 years ago

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Arnab

I am pretty happy with the service. I've had it for 5 years and I am planning to renew it again later this year. They address any concerns and process my claims.

6 years ago

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Michael Barnett

I had some problems getting an air conditioner guy out here but when they finally got one, they sent me a reimbursement check and it got fixed so I am happy with that.

6 years ago

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Ronnie

They had a pretty good deal at the time when I signed up. For the three claims I have had, it has been a good experience. The contractor was reasonable and gave me good feedback.

6 years ago

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Holly

Disappointed in what is actually covered and not covered according to the contract. I have used my warranty 3 times, the last time I made sure it was taken care of with 46 hours because it was the air conditioning that broke.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 11th, 2020

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Anonymous

My clothes dryer stopped working and I called them and they sent someone outhere the next day and it's been fine ever since. Service has been excellent

6 years ago

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Billy

Compared to others, pricing is good since they take care of my needs and help me get the best service. Recently I used them for the fridge and they came out within 24 hours.

6 years ago

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Anonymous

There was a little bit of a trouble getting someone out for my AC. I understand that some of that is beyond their control but it situations like that I feel they should give the customer leeway and reimburse them a certain amount.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your suggestion has been submitted to our Quality Assurance Team for review.

Aug. 27th, 2020

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Mustafa

It’s better than most companies. They are pretty trustworthy. The service is quite accurate once everything is in place and the fee is less than others’.

6 years ago

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Carol

Every time I call and have a problem, they never fail. With my previous company, I did not get customer service and with choice I am always satisfied with the answers.

6 years ago

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Edith

They always come through. You may not get the person you want to come fix it but they get somebody and they do a good job. They’ve worked on quite a few of my appliances.

6 years ago

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Karen

They offer so much for a reasonable price. The service is prompt and efficient. I needed it for my Ac and he didn’t try to sell us anything and gave us a good opinion.

6 years ago

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Anonymous

Had American Home warranty and the price for the person to come to your house was lower with Choice Home Warranty so I gave it a try. The service was good and the gentleman was fantastic but I had to wait an extra day to get my air conditioning fixed, in Las Vegas, to get approval. I never had that happen before.

6 years ago

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Harry

Everything was good. I have no complaints. When my refrigerator went out, I made a call and they had someone out there within 2 days. Every time I’ve gone there, they’ve given me the support I needed.

6 years ago

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Thomas

The time I used choice warranty service, it was good. The service was excellent. The service person cleaned up after himself, he did a better job than I would have done.

6 years ago

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Lynn

Customer support is knowledgeable and efficient when it came to answers. The minutes I made a claim, someone followed up and fixed the problems. The vendors are very courteous and professional.

6 years ago

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M

I’ve had Choice for a long time and it is the most reasonable with a low deductible rate. We have some problems with them occasionally, it took them 10 days to come here for the drain. They have good appliance technicians.

6 years ago

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Rebecca

I loathe them. I needed a new water heater, and they were aware of that and, for weeks, made one excuse after another to delay purchase of same --- during which time I, a disabled senior heart patient, went without any hot water for either a bath or shower. Finally, they approved my new water heater, then informed me that I would have to pay $455 for a series of "non-covered charges" that would be owed to the technician. They refused to offer a cash-out instead, and told me that if I declined to pay the $455 out-of-pocket expense, I wouldn't get a new water heater. Avoid this company like the plague! They are nothing but a rip-off and scam!

6 years ago Edited January 10, 2024

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Anonymous

Choice hires some of the best technicians. They are nice and professional. Customer service is good. Use the website for immediate responses. The price competitive.

6 years ago

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Sharon

I had someone come do some work and they were very efficient and professional. I haven’t had any problems getting in contact with anyone. I feel that it is a good value.

6 years ago

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Satish

So happy with the service. The customer service is prompt. My calls have been answered. The service was good. The repairs have been to my satisfaction.

6 years ago

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Myrna

They did well on the job I asked them to do. The gentleman came out and realized the problems in the first 15 minutes and took care of it immediately.

6 years ago

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Lisa king

Quick response and resolution of claim. It would be nice to have someone to contact you directly from the company. Nevertheless all contact was completed on line.

6 years ago

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Gustavo

Customer service is very cooperative and responsive. I had one bad experience because my plumbing was clogged and I called on a Sunday and they couldn’t get anyone out until Tuesday.

6 years ago

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Victor

When I bought the house, the previous owner had it already and pair for it. We have used it multiple times. I had an issue with my water disperser and they came out and fixed it right away. I had an issue with the AC and they said it was not covered.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jul. 14th, 2020

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Don

About two to three months ago we had a hot water issue and the guy came out and did a nice job and then when we had an air conditioning problem, they turned us down. When they get things fixed it is good but when they don’t it is not.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jul. 14th, 2020

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Ismael

The customer service is great. There is no hassle. They schedule right away, no questions. They have an exceptional price and take care of things really quickly.

6 years ago

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Charles

I am glad I have it. I pleased with them because they did take care of the problem, it was just slow getting confirmation but I don't think I would go to a different company.

6 years ago

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Jose

The price is good for a five year deal. I needed a person and there was a very fast reaction and the person know what he was doing and solved the problem immediately.

6 years ago

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Marilyn

I had to use my warranty and they came out right away, the next day actually, and dealt with the problem. They were responsive and helpful. The value is great.

6 years ago

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Yvonne

Choice is cheaper than the others. I don’t believe they have the best contractors. I needed a contactor to work on my air conditioning and instead of doing what he needed to do and telling me what they were doing, he turned off my power and it was hot in my house at night. When I asked why, they said so it wouldn’t break.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services provided by our technician. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jul. 14th, 2020

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Kim Loudon, TN

Coverage is misleading. I had to replace my washer and dryer after one year. CHW would only allow $400 for a new dryer and $450 for a washer. They said that's what they could buy them for, but in shopping around I didn't find anything near those prices. My units were stackable and gas. My air compressor went out on my HVAC unit. They would not pay for the replacement part, only the haul off and replacement Freon. Not great experiences with this company.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 2nd, 2020

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C. Foster Franklin, TN

The have very poor customer service. Technicians cannot speak with a human concerning a claim, and policy holders cannot either. My te hnician and I are STILL waiting on a replacement part that is covered under the warranty. It has been 1 month and neither of us have heard ANYTHING. I switched to Choice from First American Home warranty because if this company's past ratings. My experience as been horrific and I will be switching back at the end of this contract. I paid for the full year upfront. I will NEVER do that again...and thankfully I did not get reeled in to their 2,3 and 5 year coverage at a discounted rate. I highly advise

6 years ago

Reply from Choice Home Warranty

Due to COVID19, many distributors are experiencing longer-than-usual delays regarding shipping and delivery. CHW is diligently following up with the technician to expedite your claim along as quickly as possible.

Jul. 2nd, 2020

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ELAINE San Antonio, TX

Very poor customer service - I had issues with my refrigerator . I called choice home to schedule an appointment but they kept giving me the run around and for about two weeks I couldn't get anyone to come see my refrigerator because they kept putting in the wrong phone # to the service tech and they could never get through to us . We called customer service several times but could never understand them they all sound foreign and didn't understand them. I finally got to talk to a supervisor in Florida to make sure they had our phone # right and tech person can come out to see our refrigerator. Long store short they couldn't find one of the parts so now they said they would have to pay us out on our refrigerator _Ÿ__â€çâ™€ï¸è. Now we wait for our prorated refund . ....

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 2nd, 2020

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Deb Perrysburg, OH

Didn't cover what I was told they would. They said they would cover boiler replacement but failed to explain conditions. When I needed it replaced I was told â€˜oh no' we don't do that.

6 years ago

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Wally North Port, FL

Went online, to report that our A/C wasn't working. Within 24 hours we notified & had a tech on his way to our house. Jean, did a great job of getting our A/C up & running.

6 years ago Edited January 10, 2024

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Suzanne Scantlan

Wish they could react a little bit sooner on some cases. I am surprised when a vendor doesn’t reply quickly to my requests. I know that it isn’t Choice’s fault. I think they give me a good deal. I have had some plumbing problems, a garbage disposal that needed fixing, and a kitchen faucet replaced.

6 years ago Edited January 10, 2024

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Ken Scottsdale, AZ

I needed to have a hard water replaced and filled out the form requesting my regular plumber but they assigned me another one so I wrote back and they gave me another one and then I had to write back again and finally they assigned the plumber I requested. So they are responsive but not to my specific needs.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 2nd, 2020

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Maxine Humble, TX

The service is excellent. I had a problem with my AC and the next day I had someone out fixing my AC unit and it was working again. They were fast and responsive.

6 years ago

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Terri Hagerstown, MD

I’ve had issues on both end of the spectrum. Getting something done is good. My air conditioning went out and within two days I had somebody fix it, that was perfect. Signing up was disaster and there are too many exclusions. The plumbing is not covered. I was lied to in the beginning so my price was lowered.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 2nd, 2020

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Phyllis Hixson, TN

I chose Choice Home Warranty because a friend recommended it. It has been a great experience. The people are very polite and do the job with no problem.

6 years ago

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Lee North Las Vegas, NV

The air conditioner quit blowing cold air so we called them out and they came out and said it was a hole in the freon. They were good the first time I tried it. The second time they denied my claim.

6 years ago

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Tyrone Round Lake, IL

I highly recommend Choice to others. I’ve gotten good vendors and every time I need them. They have always been very responsive to the needs of the customer.

6 years ago

Choice Home Warranty Reviews