Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Heidi Elmhurst, IL

I chose choice because I could cover my pool without it being all that expensive. When my dishwasher broke I thought I was going to get a brand new dishwasher but I only got a small payment. I think that it needs to be clear that you don't get a brand new appliance you just get a small amount of money to help go towards a replacement.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 19th, 2019

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Anonymous Katy, TX

Every time I call customer service, I want to ask some questions and they really help me to understand them. I'm happy with the customer service so far.

6 years ago

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Noel Lynchburg, VA

I had a water heater in a home that is a rental property. I carry three home warranties through Choice on three different properties. This particular one had a water heater that began to fail. I called to send a tech out and it took him three days to get it checked. I found the tech to be exceptionally awful. They went out there, identified the problem, and the claim was denied. The cover the water heater but not the holding tank, which is the same. I have worked with numerous home warranty companies since 1980 and I never in my life have experienced this. It's the worst company I've ever dealt with.

6 years ago

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Mohammed Plano, TX

Based off of the experience that I've had so far with my other claims, I would put them in sort of the middle because most of the claims have no been covered. There was an issue with the refrigerator and we had issues with the air conditioning and there was some sort of an excuse which they came up with and the claim was denied.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 19th, 2019

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Diane Weaver Edmond, OK

The only claim I''ve had took over 4 months to complete - the choice warranty reps were rude until the very last person who was exceptional. The others essentially told me it was my problem. Only when I asked to speak to someone to return all of my money and cancel my account with Choice did I get a woman who actually cared. One Choice supervisor even disconnected the call.

6 years ago

Reply from Choice Home Warranty

We thank you for your feedback as our customer are the most valuable part of our business. We strive for the best customer exchanges therefore, we regret to hear that you had a less than satisfactory experience. In efforts to uphold our highest level of customer satisfaction a representative from our Consumer Advocate Department will contact you shortly to address your concerns.
Regards,
Choice Home Warranty

Aug. 5th, 2019

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Earl Tucker Prospect, KY

My A/C stopped working so I called Choice. I was given a claim number and told a technician would arrive in 7 days. When I objected I was told I could call another company. Just have the technician call with the diagnosis and Choice would reimburse me according to their fee schedule. I called an authorized dealer and a technician arrived the next day. He called Choice with his diagnosis for a new system and was told I would have to wait for authorization. After waiting 2 days I called Choice and was told my technician never called. During the next week my technician called 2 more times and each time I was told he never called. I had the system replaced at my expense and cancelled the plan with Choice.

6 years ago

Reply from Choice Home Warranty

We thank you for your feedback as our customer are the most valuable part of our business. We strive for the best customer exchanges therefore, we regret to hear that you had a less than satisfactory experience. In efforts to uphold our highest level of customer satisfaction a representative from our Consumer Advocate Department will contact you shortly to address your concerns.
Regards,
Choice Home Warranty

Aug. 5th, 2019

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Claudette Roach, MO

Sent a service tech right away to evaluate my issue. really easy website. My appliance was not repairable but received a check for replacement quickly

6 years ago

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Cathleen Sunshine, LA

Non performance. I was promised a great service and even disclaimed that my AC was old but still working. When it needed replacing they denied my claim. I was told when I bought the warranty that the age didn''t matter, that if if needed replacing that your company received discounts from all of the major companies and my out of pocket would be minimal. I was not even offered this service. The sales person did such a slick job that I bought a 3 year policy. Just a few months in when my claim was denied I asked for my money back. I was refunded for year 2 & 3 but not year 1. I am a Realtor and was offered extended coverage for each warranty I referred. It seemed that the sales person was more interested in getting more business than taking care of my needs. His name was Bernard H. I will not be recommending your company to anyone.

6 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 5th, 2019

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Douglas Jasper, TX

If the service doesn't get better I will cancel my warranty. I was not happy with my experience filing a claim. My washing machine broke and it took 10 days to have someone look at it. When he decided it couldn't be fixed they declined to replace it and called someone else out for a second opinion who never showed up. They passed my claim around and didn't end up giving me enough money to cover a new washer.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty efforts is to continue to raise the bar as we look to enhance the customer experience in all areas of business.
We thank you for your feedback as we regret to hear your experience unsatisfactory. We apologize for the inconvenience and will contact you directly to satisfactorily address your concerns .
Regards,
CHW

Aug. 7th, 2019

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Emma Memphis, TN

I was having issues with American Home Shield not completing their work. So I wanted to try a different company. Choice sent a representative out and fixed the problem.

6 years ago

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Filberto And Toni St. Petersburg, FL

Choice Home Warranty answered all my questions and provided the best value for my needs. Had a plumbing situation and the service person responded quickly.

6 years ago

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Tammy

Not easy to contact, you wait online for an hour. After an hour, I hung up and called sales and they got me a manger, who answered right away. I was calling because they over charged me. They are cheaper but I am not happy about having to wait an hour.

6 years ago

Reply from Choice Home Warranty

Based on the information that we have obtained, you were not satisfied with our policy and the hold times. We understand your sense of urgency in wanting to come to a resolution. We are experiencing a heavy call volume as we are at the peak of our busiest season. Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.

For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at

Choice Home Warranty

Aug. 10th, 2018

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E Laverne Orlando, FL

The price and benefits are the reason we went with Choice. They always have resources in place. When you call, you get a response and somebody takes care of the problem.

6 years ago

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Virgie And Cozy Rayne, LA

Choice Home Warranty covers a lot more than other companies I have heard of, so when I saw their advertisement on TV, I called them. The representative was very nice and polite and took time with me.

6 years ago

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Daniel Summerville, SC

The service was excellent, they did exactly what they promised, they sent a repairman the next day. Their customer support is good and accurate with their responses.

6 years ago

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Allen Ponte Vedra, FL

They were very helpful to me deciding which warranty company to go with. They are very professional and they actually called me back and answered my questions.

6 years ago

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Angela

My mashing machine broke and I called the guy, who said it could not be fixed, and they gave me three hundred dollars to replace it. They're punctual and very trustworthy.

6 years ago

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Barbara Lexington, KY

There have been both bad and good experiences with them. I've had them a whole year and the first time they were not able to get someone right away to me and reimbursed me very promptly. I also I had a leak and they said corrosion wasn't covered.

6 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

We appreciate your feedback and have forwarded your concerns to our Executive Office so we can enhance our customer service in all areas.

Aug. 1st, 2019

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Deborah Coquille, OR

Signing up was easy and I understood it all very well and the representative was knowledgeable and friendly. It has reasonable prices. So far it seems great.

6 years ago

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Felipe

I'm happy. The service is pretty good, it takes a long time but they help you. The microwave was covered but not air conditioning, which I didn't realize because I didn't read the whole agreement. I'll keep it.

6 years ago

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Deborah Cincinnati, OH

Very accommodating and explained everything. I feel comfortable with choosing CHW. It has only been positive so far and I've already recommended it to my son.

6 years ago

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Sherry Patterson

Every time I've had to call them they've always gotten someone out right away. I had a plug stop working and they had an electrician come out and fix the plug.

6 years ago Edited January 10, 2024

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Pamela Rhoden

The fact that you don’t have to wait on hold forever waiting on a customer service rep is a great benefit. I am very pleased with the service I’ve gotten.

6 years ago Edited January 10, 2024

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Lou Mondelli Charlotte, NC

After reading reviews online I contacted Choice Home. Their customer service was excellent and it made me feel comfortable in establishing a contract with them.

7 years ago

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Karla L. Tompkins Athens, AL

I renewed my policy and these IDIOTS continue to call me everyday, waking me up ( I work nights) to tell me that my warranty has expired! They are total IDIOTS! They can't see in their computer that the warranty was renewed? They are IDIOTS!

7 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We have contacted our IT department to rectify this matter for you.

Choice Home Warranty.

Aug. 21st, 2018

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John W Hixson Coopersburg, PA

I believe the coverage is good and reasonable. I considered buying the optional Well Pump Coverage @ $80 / year or a totl of $240 for the 3 years. I believe this extra coverage is too costly.

7 years ago

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Carol Bradenton, FL

I heard about Choice Warranty through a friend. The customer service was excellent. Since I haven't had any problems yet, I can only say so far excellent.

7 years ago

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Winnett Simms Cape Coral, FL

My very first claim was denied. Modern refrigerators have water/ice dispensers but these are not covered. Mine leaked all over the kitchen and my repair request was denied. Reminds me of the TV commercial where the guy calls in for hvac repair only to have the representative say, "Sorry, we don't cover air conditioners". That is like having health insurance that only covers catastrophic illness when you need full coverage. Read the small print before buying.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our Consumer Advocate will contact you directly.

Aug. 14th, 2018

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Judy Martinsville, IN

I called to cancel, and they did a good job cancelling. I did have a problem with someone who helped me. I got one policy on a house I'm buying and one on a house I'm selling. I cancelled the one on the house I'm buying, and he got them all mixed up. He had prices mixed up and the addresses as well.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 10th, 2018

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Les

I always get a quick response from customer support at this company. I chose this company because of the internet research I've done, and the customer satisfaction.

7 years ago

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Adriana

I have used the home warranty before, and they had a good price. They are very quick about getting the whole process finished, so I'm grateful for that.

7 years ago

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Gary Brian

I really like what the company offers for warranties. For example, I can add different options and add-ons to what's standard. I can get minor roof leaks coverage which is great.

7 years ago

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John

Customer support has provided me with all the information I need to know about the program. I'm very satisfied with the application process and I'm looking forward to my policy starting.

7 years ago

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Anonymous

When my dishwasher wasn't working, they replaced it. It wasn't any of the brands I wanted, and they said I'd pay the difference for a higher brand one. Instead, they gave me a cheaper one and said I have to pay a lot higher than before because they can only cover so much. There have been instances where the company couldn't fix a couple of things, so my dad fixed them. They also came in and said my hot water heater was leaking, but I told them it was my air conditioning. I do think the workers are honest and trustworthy.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 10th, 2018

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Jane

I switched to Choice Home Warranty because my last company ended up costing me $800 for a water heater, which didn't seem right. I'm very pleased with this company's service.

7 years ago

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Susan Uvalda, GA

In my opinion, I think the company should have a fair price to begin with, rather than making me negotiate the price with them. I used the warranty when my microwave and dishwasher went out.

7 years ago

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Laura Waveland, MS

We've been so satisfied with this company, that we renewed our service with them. We've had to use the warranty on our washer and dryer, air conditioning, but aren't satisfied with the technician. He was sent to the house, because he only offered us the bare minimum to fix it.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 10th, 2018

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Susy Brown

It is a pure scam! Choice sent an AC technician who demanded that I pay $250 for leak test before he could proceed with any repair!? Under the pressure to get it repaired and to make my tenant happy I paid. After he checked, I ask him was wrong with the AC system (over the phone) he would not disclose to me, and said that he could only share the results with Choice?! 2 days went by and I did not get a response from Choice, calls wouldn't go through after going through the long menu... Finally, I called the repairman to demand a report of the leak test since I was the one paid for the test! Repairman sent an email with 2 lines: found leaks in the condenser coils; the full system needs to be replaced. He knew all along there were leaks because the freon has leaked out, I thought the leak test was to identify leak locations in order to fix them. So he tricked me to pay for unnecessary service, and his goal was to sell me a new unit. Choice finally called, and send an email to deny repair using the information the repairman gave them (which I paid for it). Choice claimed the malfunctioning was due to leaks in the condenser coils, and that was not covered in the warranty. First all, why was I charged for the test leak if Choice was using for their diagnosis? Leaks in the coils are the most common problems in AC systems'if they don't cover this repair and then what do they cover? Choice is absolutely a disgrace! Their representatives are rude and dishonest. They made all sorts of promises when selling the subscription, and tricked me into buying a 5 year long warranty and I trusted his word so I did and paid in full because of discount offered. I feel like a fool now! Shame on Choice for deceiving home owners! This also delayed AC repair for several days while my tenants suffered in the summer heat which made me feel even worse. I will be seeking legal actions against Choice, just because I believe service companies like choice should not be out there to continue scamming other home owners.

7 years ago

Reply from Choice Home Warranty

We regret to hear your frustration.
We will contact you directly for further assistance.

Aug. 7th, 2018

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Dean Tremble Houston, TX

Had a double oven control panel fail, tech there from SEARS the next day verified panel out and also unable to find replacement. He said it would take 2 weeks to find one, no word from anyone after 2 weeks, checked Choice Warranty (CW) web site, found claim was dropped. For 2 weeks after that I was told repeatedly someone would be in contact in 72 hrs. They finally sent another SEARS man a month later, he verified the defect and the next day I verified with SEARS the contaced (CW). That afternoon I called (CW) and they claimed they had not gotten a response from SEARS, I told them I needed to talk to a supervisor. Well after a month, they said I would be getting a settlement offer in the next hour. I was offered $449 for a Double self cleaning convection oven with digital display. I immediately called them and they said they were not required to replace the oven with one that I had but rather they got their value from "contractor grade" ovens at their wholesale price. So all the while I thought I was protected from loss in reality, I would have been protected if I had only the very cheapest oven I could find. If I had that sort of appliance how likely would I be to invest in a home warranty. Lord knows what they would offer if my TRANE Furnace and Air Conditioner Failed.

7 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience and we take all feedback very seriously.

May. 8th, 2020

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John Portsmouth, VA

They had a plumber come out very timely. He determined that the problem with the hot water heater were the coils. Determined it was under the wattanty, and replaced them.

7 years ago

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Anonymous Reno, NV

Customer support was great at signing me up. The warranty seems to cover everything including the items I have in my garage. They gave me a good price along with my warranty.

7 years ago

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Audrey and Oral

I called the company and when I was speaking with the sales rep they answered every question I had. The salesman was knowledgeable and it provided all the services I needed.

7 years ago

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Chirag Chesapeake, VA

I haven't had to use the warranty yet, but customer service was very helpful. They gave me a checklist of things I needed and didn't need for my warranty.

7 years ago

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Anonymous Cape Girardeau, MO

Someone in the insurance business recommended this company to me. The person in customer support that helped sign me up for Choice Home Warranty was very informative.

7 years ago

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Matthew

Choice Home Warranty is pretty thorough. They let us know exactly what was covered, how it was covered, and gave us information on other claims that could happen. They were very informative.

7 years ago

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Kathy Haxtun, CO

Before I signed up with Choice Home Warranty, the customer service guy answered all my questions. I've been very pleased, and give the highest marks to who helped me.

7 years ago

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Anonymous Fort Mill, SC

We can't get through to customer support very easily. It takes hours to get through to them, and they keep changing us from department to department. They come up with excuses for declining the warranty - which has happened multiple times to me. They keep declining my claims with unacceptable excuses, so I'm very dissatisfied.

7 years ago

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Anonymous Cumming, GA

A neighbor of mine recommended them to me. I haven't had to use my warranty yet, since I'm still in my waiting period. Any time I've spoken to someone at customer support, they've given me a good experience.

7 years ago

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Terry

The gentleman that signed me up was very personable, very friendly and very professional. The value seems to be higher than the other companies that I researched.

7 years ago

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Corina Rockwall, TX

When I called to get set up the rep answered all my questions and I was happy with what he said. They said they could be out here within 4 hours if we need something.

7 years ago

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