Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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ANTHONY GODDARD Glen Burnie, MD

I called because my outside air-conditioning unit was tripping the breaker and cutting off on these very hot days when you need your air the most. CHW asigned me a technician that was not local to my area and my appointment date was 5 day's later. I actually called the technician myself and told him my problem and he was kind enough to come that night. He arrived at 9:30 PM and checked the outside unit in the dark with only a flashlight. He really didn't do anything other than that and told me "if it happens again to call CHW and he would come back and add a voltage booster to the outside unit". The very next day it happened again and I called CHW and they got intouch with the technician. My problem is that the technician, in his report to CHW, told them that everything was fine and there was nothing wrong with the air-conditioning unit. He didn't tell them what he had told me and he said he would tell them in his report that if it happens again he would need to come back and add a voltage booster. After phone call, after phone call, after phone call, to CHW and the technician (me being the middle man) and me having to get my own appointment for 2 days later, and CHW wanting the technician to resubmit his paperwork, approximately 3 hour's had passed. I'm not happy at all with this having to go through all this craziness trying to get my air-conditioning fixed.

5 years ago

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walter jordan Elkin, NC

Well , had this before and things did not go right. But I believe in second chances. So thats what I am doing . Hope all go's well if I ever have a problem. Thank you. Nothing like insurance on your home. I encourage everyone to invest in choice home warrenty. And I got a discount for being a veteran. A great peace of mind. My son 15 yrs old droped a razor in the tub. Cost me 476.65 to fix it. But if i had choice warrety, it would have cost me 65.00. Deductible. Thank you again.

5 years ago Edited September 14, 2021

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A B Lenexa, KS

Our AC wasn’t cooling when we decided to turn it on a week ago. Got the claim made and an hr later it was denied due to the last time we used it was before we had purchased warranty. We purchased our warranty in winter time and had no need for AC which had worked fine prior to not using it anymore. I contacted to repeal the denial. After talking on the phone for a bit with a case manager they approved service.

5 years ago

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Michael Collins Englewood, OH

Bought a house 6/01/2019. Reluctantly bought a Choice Home Warranty. Didn't have any problems until one Sunday night our dishwasher began leaking. I submitted a claim at 7 30 pm. By 9 pm I had a service appointment scheduled. Service like that on a Sunday night! Tech was able to fix the problem after a couple visits. Just renewed warranty last month. Totally happy.

5 years ago

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Bonnie cottone McKeesport, PA

Talking to Elliot W he was very informative explained how your program worked . He wasn’t forceful but he was very comfortable to talk to years ago I had choice home warranty I do believe it might’ve been about five years ago and so I went with another company was not satisfied so I decided to call choice home because when I did have you and needed issue to be taken care of you took very good care of us . Even though I was with another company I still sent referrals to your company your company didn’t know but I mentioned that to Elliot today .

5 years ago

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Martin Mulford Rochester, NY

From the start of the process to make a claim I found the representatives helpful and ready to work with me to rectify my problem. The workman was knowledgeable and worked quickly to completely resolve my difficulties. He even went above and beyond the effort called for in explaining his diagnosis and the steps he took to help. I am very pleased and impressed with CHW's service.

5 years ago

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A&E Miller Asheville, NC

CHW was fast in its response to my recent air-conditioning outage. They quickly reviewed my request, determined that they could not find a technician in my area to do the work; then after I submitted some additional on-line paper work, gave me permission to find my own service/repair company...and, they provided a reimbursement for most of the billing for the repair. I thought CHW reimbursement amount was fair....the only thing that could be better is to provide the reimbursement faster...CHW says "within 30 days".

5 years ago

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Jim Cypress, TX

I've only used CHW once. You sent some independent electrician instead of a professional working for an electric company. That was not encouraging. The guy had a window from 11 am-3pm which meant i had to be home all day and reschedule my planned activities. He didn't show didn't call. I finally called him. He returned the call but was an hour late. When he got here he did check out breakers etc., and had to restart a GFCI plug. That was it. He didn;t do enough for me to say it was great so I gave a 7 for benefit of the doubt. I will say the guy is very polite and personable. I had other work that CHW did not cover so he had to come back next day and I pay for that out of pocket. I had him back in the interest of time so that I didnt have to hunt down another provider. He arrived timely. IF his work is satisfactory I will be happy to further recommend but I have to see how it works out.

5 years ago

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Lisa Orrison Monroe, MI

We recently had our AC go out and I was worried about the wait and the cost. I shouldn't have been. We have been customers of Choice Home Warranty for a few years now and they have always been great. This time was no exception. They contacted someone to service the AC and had us up and running again in no time. I would highly recommend them for cost savings and a piece of mind.

5 years ago

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J Sawyer Oviedo, FL

I have had Choice Home Warranty for several years and they have always been very responsive. File a claim and they are quick to reply and schedule someone for repairs - and always good, qualified, reliable and polite technicians! The service I receive is always excellent! Choice is far better than that of the Company I used before them, (plus they are less expensive!).

5 years ago

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Joy Austin, TX

When a long-term renter moved out of and I prepared to sell my insured property, I found a few items that needed repair. I was so thankful for my Choice Home Warranty that found and covered a licensed plumber, an HVAC expert, and an electrician to put my place back in tip-top shape just when I needed them. Add to this that my property is 1200 miles from where I currently live and the value of my policy became even more evident. Thank you, Choice!

5 years ago

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Ronald S. Jefferson Jacksonville, FL

I highly recommend Choice Home Warranty for those folks who are looking for complete coverage of your entire home. We've used the service twice and are happy with both experiences. Their response was quick and the service technicians were professional and knowledgeable about our appliances. We will renew our membership every year! Thanks, Choice.

5 years ago

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Mary B. Saint Augustine, FL

Kudos to Kevin M for being an excellent customer service rep for Choice. I am glad that someone with experience contacted us, and gave us excellent information. We ended up buying the VIP package as the deal was much better and we trusted Kevin to give us the best information. He also appreciated and respected that my Spouse is a veteran. We were with another company for 12 hours (won't mention names), and I truly feel that Choice will offer better service. Thank you

5 years ago

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Lynn Oxford, AL

I contacted CHW to repair a leaking dishwasher. I got a quick response that a repairman would be here in 2 days. That is where my problem worsened. The repairman did not have the necessary part to repair my dishwasher. He said he would order it and it should be delivered to my home by the end of the week. This was on May 12,2020 and I have not yet received the part (as of 5-22-2020). He also told me that the earliest date to complete my repair, once the part was delivered, would be June 3, 2020. My dishwasher was leaking so badly that the water had to be turned off in my kitchen sink. So I have to wash dishes in my bathtub and get water there to use in my cooking and cleaning in my kitchen. I experienced a similar problem with this same repair service on a refrigerator. I was without a refrigerator for 2 months before they finally told me it could not be repaired and they agreed to replace my refrigerator. I am very disappointed with this repair service!

5 years ago

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Conal Lancaster Norcross, GA

Our family has been under contract with CHW for over 10 years for two different homes. While some claims have been disappointing due to some fine print non-coverage terminology, overall we are extremely satisfied with Choice. Appliance service times have been inconveniently long at times but fair in resolving the problems. Am I 100% satisfied? No. Will I renew our contract next year? Definitely YES. Do I recommend CHW to my friends? All the time. I use them so that is my best recommendation

5 years ago

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Judy Hobbs Waynesboro, VA

Jeremy came out to repair my dishwasher. Asset the problem told me the part will be in tomorrow and I'll call to set up time. He did all that and showed up when he said he would. Friendly, professional , quality service. I was not quite sure of what I would get originally. I have had home warranties in the past that came with the home I purchased. I didnt always have a very good feeling of competence of folks coming out to do the work but this time was very positive with choice home warranty. Thanks again for a positive experience.

5 years ago

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Gordon Georgetown, TX

Needed to sign-up for a warranty as a buyer of our new home. Called after hours on the website phone number but found another # which I'm sure was for a repair report. The agent was very helpful, steered me to my best product and made sure I got their best price. Immediately sent me the documentation that was needed for the title agent. Great service.

5 years ago

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Sudha Tata Duluth, GA

We have Choice Home Warranty for past 14 months. We have had great experience with the vendors who have come in for repair work for our claims. When we had difficulty with one of the recent vendors for plumbing, the Choice team went above and beyond and got us a different vendor and were very receptive to our requests. Would definitely recommend Choice Home Warranty to our family and friends.

5 years ago

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Krystyna Jasper Scottsdale, AZ

Once again my claim was processed immediately. Within 15 min I had appointment with technician who contacted me to find out if the appointment time is good for me. Next day technician came on time and took care of the problem. I payed only small standard fee and everything was done. I love the service and I recommend Choice Home Warranty to everybody.

5 years ago

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John Cordeiro Pearland, TX

The recent claim experience was truly stress free and completely professional. The Claim Case Manager (Eddie S), was extremely helpful and went out of his way to resolve the case review within a few minutes. Additionally he contacted the technician with the authority to compete the required services. Thank you so very much Eddie for your professional service. ☺

5 years ago

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Jimmy R. Nunn Lufkin, TX

1. Claim process was efficient 2. Response from repair contractor was timely 3. Claim offer on dryer (1st time $349.99, 2nd time $500.00) was sub-retail and not supporting the replacement of appliance as thought of prior on contract. 4. Claim experience with Case Manager (Ms. Yvette O) was not as efficient as it should have been; however, she said there were millions of claims to process. 5. The washing machine was fixed timely once the parts came in today. 6. I will continue to use Choice Home Warranty, but I hope their replacement process will be reevaluated to give the customer a more fair replacement item/appliance, etc. 7. My contract service is $60.00, but I had to pay $75.00 per claim. I sent a print screen confirmation of this fact to the Case Manager Ms. O.

5 years ago

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Mendy Blakeman Saint George, UT

Have been looking for a home warranty company for several months. Did a lot of review reading and comparisons. Had it down to two choices and talked to both. They were both very Professional and Courteous. When it was down to making the final decision Choice Home Warranty worked out the best on coverage plan and price. I hope to never need them but if I do I feel confident that they will be there.

5 years ago

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Mindy Sheldon Austin, TX

My rating is for the shopping for and purchasing part of dealing with Choice Home Warranty only. I just signed up today so I cannot comment about the technicians or the product itself or customer services. I reached a very helpful sales agent who carefully explained everything and answered all my questions including several follow up calls and e-mails. He also gave me several pricing options and I got what I feel is a much better price compared to their competitors.

5 years ago

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Gregory Bottoms

Choice Home Warranty provided satisfactory claims resolution. Interpretation of excluded items resulted in disapproval of three claims. 1. Refrigerator ice maker is an excluded item. 2. Refrigerator diagnostic failure/wiring harness not repairable- excluded items resulted in. 3. HVAC compressor failure (burnt/contamination- excluded. Four of seven claims were approved and ultimately closed. These repeatedly required recurring interaction with the claim manager, adding to the resolution timeline. Though the resolution process is not straightforward, continuous interaction eventually leads to a resolution. Choice Home Warranty provided satisfactory value for customers.

5 years ago Edited December 12, 2024

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T San Antonio, TX

I had the pleasure of meeting Tony C. today on the telephone. He provided one of the BEST customer service experiences I have had in a very long time. Especially, as we all deal with a Global Pandemic and find ourselves stressed in various ways. He was knowledgeable, pleasant and patient, while assisting me with determining the best policies for my homes. It was an enjoyable experience. Thank you, Tony!!!

5 years ago

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William Aiken, SC

I'm in the process now of having my stove replaced. I didn't realize that you guys have changed from a replacement to just a partial replacement company, so I was surprised by that. I kind of wish you would have made that clear when the change was made. My stove must be replaced, you guys did not want to replace it so you offered me a partial payment. It's enough for me to pay down on a replacement, but I still have to come out of pocket and that's NOT what I signed up for. It also causes a great inconvenience when you have to wait almost 30 days to receive the replacement funds. This is why rating on trustworthiness is low. I think the customers should have been notified when you ended/changed the replacement policy, then we would have had a "CHOICE" on continuing our relationship with you. The dryer repair went exceptionally well, however er are still awaiting our reimbursement check!

5 years ago

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Ann Wright Willis, TX

I would highly recommend Choice Home. I've had 2 occasions to use the warranty. Response was almost instant and technician was scheduled to resolve my issue in a timely manner. The plumber dispatched was competent and swift in repairing my leak on the most recent claim. From my personal experience, I would not hesitate to tell anyone that Choice Home is a company you can trust and well worth the price!

5 years ago

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Jewel Dallas, TX

Although I had to dump all the foods in my spare refrigerator, CHW and the partnered repair company was a life saver for me this weekend. Excellent response time as the repair technician was able to work on my broken refrigerator before the scheduled appointment. He was able to get my spare freezer and the fridge coldness working normal again in a couple of hours. He was able to temporary repair my ice maker on the main fridge so we can have ice again until I contact the manufacturer to address defect the unit with moisture trapped issue. Thank you for the quick repair!

5 years ago

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gunars mansons Delray Beach, FL

I had a situation w/ a dishwasher that was handled exceptionally well. Six months ago I called in a repair to my air conditioner. The repair man collected his $60 deductible and said we would get a call from the company. It turns out that he reported a Freon leak in my system but yet did not bring a sniffer to check where or what was going on. I was told that it would cost extra to have somebody come back with a sniffer. I called my air conditioning company and they did not find a leak. Due to EPA regulations they were required to vacuum out my system and replace it with the new more ecological gases. The system has been working perfectly for the last six months. I would expect someone from your company to call me to discuss a remedy to this failure

5 years ago

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David Fort Walton Beach, FL

They've been responsive every time I've had to have a call. I had a clogged sink. They hired a plumber. He tried to overcharge me but I paid the sixty-five dollars which is what I'm supposed to pay. Then he wanted me to pay him directly an additional 300. I got Choice on the phone and they were very good and held firm to the contract. So he fixed my sink for sixty-five dollars and they paid him the rest. I'm pleased.

5 years ago

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Muhammad Shaikh Cypress, TX

I made a claim three days ago and the contractor assigned to troubleshoot the dryer visited and fixed the dryer within 10 minutes and it is working fine. I am admired on the quality services of Choice Home as it was my first service from them which was dealt in a highly responsive way and performed by highly professional licensed Technician. Good job Choice Home Warranty.

5 years ago

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Robert Worthington Brandon, FL

As the first time using CHW to repair an appliance, we were very satisfied with the CHW process. One phone call to CHW was all it took to get linked up with a local repair company. The company (Ashley Appliance Service) was quick to respond and provided excellent service. While we don't look forward to another claim, we feel most comfortable that CHW has our backs. Thank you CHW.

5 years ago

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New Orleans Metairie, LA

I have been a customer for over 5 years. This service has improved each year and as a landlord, I could not have survived without the assistance of Choice. Highly recommended for persons who own/rent property. Specifically, CHW has added an internet site where it it very easy to log claims, review status or ask questions. Of course this can be done via phone, but the Internet is much faster. Additionally, when there is a claim of an appliance that must be replaced, CHW is great to work with you to best arrive at a closeout of the replacement claim.

5 years ago

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Bill Fritz Queen Creek, AZ

Just before my warranty expired, the microwave oven died. I used the internet to set up a service call. The repairmen came as promised, diagnosed the problem, and were back the next day with the needed parts to fix the problem. Very Quick in this case. The emails from CHW were helpful, and kept me informed. Things went better than expected. Thank You CHW!

5 years ago

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James Helgeson Mesa, AZ

We contacted Choice for a problem with our refrigerator. It quit working. Bad timing but when is a good time. We were promptly given a claim number and subsequently informed when we can expect a technician to repair. The tech arrived as planned and serviced the frig. Simple fix but well worth fee! Without Choice who do you call and who would come during the COVID-19 problem.

5 years ago

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Steve Yearick Wilmington, DE

Always quick reply and follow-up whenever I file a claim. The coverage is great and, in 3 years of being with CHW, I have not had a negative experience with their coverage or service, and they have not tried to deny claims or "take" us for more. The service providers have been fair, honest, hardworking, and will generally do whatever it takes to get the job done right the first time.

5 years ago

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Chris James Daufuskie Landing, SC

I live on an island with no bridge. Consequently, Choice Home Warranty is most often unable to provide service. They do, however, allow me to use my own licensed, insured repair person who does not contract with them. The difficulty is that I hate to tie up the repair person who has already been paid his fee while he calls the the authorizations department. Today, his time would have resulted in a savings to me of only $20. Consequently, I sent him on his way and called Choice myself. Apparently, I cannot be trusted to tell the truth that a breaker was replaced because the old one had failed. So, I do not receive the $20 from Choice. This is not logical and shows a distinct lack of trust in the customer.

5 years ago

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Linda Homeowner Forest Hills, NY

When I first signed on for my CHW contract, I thought "this might work but how good could they really be?" They were here for me for all my calls - sending wonderful qualified people to do my repair work. What is amazing (and I really did not expect it would be this good) I receive a call back or email communication immediately. They have showed me that their contract means as much to them as it does to me - good move to have started this contract. The only thing which would make it better - if they offer coverage for my t.v. sets - which they do not.

5 years ago

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deadair Scottsdale, AZ

Great experience. Choice reacted quickly when my air conditioner failed. They arranged a technicians to troubleshoot the system within 48 hours. He found that the blower motor was not working, ordered the part and made the repairs the next day. This is why you buy a home warranty and Choice is the best. I have one for my house and one for my rental.

5 years ago

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Juan Santiago Woodbridge, VA

Our dryer was not heating. I entered a claim on-line and got an automated call back indicating a service provider, Appliance Fix Service, had been assigned and would e coming the same day between 3:00 and 8:00 PM. Shortly after that I got a call from Shan, the AFS technician, asking if it was convenient for us if he could come sooner. He did and fixed our dyer in a very short time. He was extremely polite and professional. Completely satisfied with the service provided! Would definitely recommend him. Very satisfied with the quick and competent response on this service call.

5 years ago

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Evelina Ramos Pahrump, NV

CHW continue to offer a commendable service to our family . When a discrepancy is reported the immediate reply from the headquarters is input into their system and within 24 to 48 hours the skilled technician comes to the house for the needed service. We are pleased and thankful for being your regular client on our two homes . Thank you so much to all of you at CHW. Continue to keep your company employees to work in synchrony to gather more customers . Mrs ,Cavett Las Vegas NV

5 years ago Edited January 10, 2024

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Joe a bluto St Louis, MO

Spoke with a gentleman from choice home warranty yesterday I have had a home warranty with American home shield for a long time and was very impressed by the coverage that Joyce offers covers a lot more than American home shield add a much of more affordable price for me I'm looking forward to the establishment of this new relationship will keep you informed as to how it goes Thanks Joe bluto

5 years ago

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Jewel McKinney, TX

I’ve only had to deal with small appliance and plumbing claims, and so far I’m happy with that. Their subcontractors were fast and responsive. The technicians were okay. CHW allowed me to cancel the claim and created a new claim if I needed to add more of similar issues to the same claim. Although, I’ve had a claim on my pool leakage probably about 2 yrs ago, I couldn’t remember the details but I remember that they didn’t approve the claim, and I still have leaks until now. In addition, from reading google reviews, it seems that more reviews stated that CHW is a scammer who tries to avoid repairing big appliances like HVAC or refrigerator, etc. So, I’m a bit skeptical about them and I’ll just have to wait and see when I have to repair big items.

5 years ago Edited January 10, 2024

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Senior Citizen Clarksville, TN

After our garbage disposal stopped, we called Choice Home Warranty for which we are a member with a contract. The company they dispatched was amicable, courteous, helpful, and polite. After the replacement was installed, the technician gave us advice on how to take care of our new disposal and what not to place in there. We found this most helpful considering we are Senior Citizens and are always eager to learn.

5 years ago

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Pamela Fayetteville, NC

CHW came through on my home repair of the garage opener, however, the service provider's technician of RJ Garage Door Service was very unprofessional. He attempted to get me to pay for the repair in addition to the service fee even before sending the diagnostics to CHW. Offered no assistance in trying to reprogram the garage opener in my vehicle, even though I realize he was not obligated to.

5 years ago

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Vamsee Lewis Center, OH

I am glad that I signed up for choice home warranty. I had a natural gas leak and It saved a lot of money for this incident. I was able to resolve a toilet issue too with the same call fees of $45. I had a bad experience in the past about a.c. problem where it was not fully covered for some reason but this time was a very good experience. Thank goodness I did not cancel it.

5 years ago

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Stuart Sherman New Braunfels, TX

I had a 15 year old washing machine go out about 6 months after I purchased a Choice Home Warranty plan. They offered me $300 cash, but I thought that was a little low to replace my machine. I talked to the lady that was out in charge of my claim and we agreed to a $400 settlement. We were both ok with that amount. She said it would take about 4 to 4 weeks to get the check, and I was able to replace my washer. Check will be in the mail.

5 years ago

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Kevin Booker Louisville, KY

I had a issue with the ice maker on my Samsung refrigerator. I called Choice to file a claim, they send a repairman to check it out the next day. The technician stated it was normal wear and tear on the part and that it should be cover under my policy. The warranty company stated it was a factory defect with my particular model, and refused To pay for the repairs which extremely displeased with. I had even paid extra for ICE maker coverage, But after speaking with someone in the resolution department we were able to come up with a compromise, an the warranty company Did finally agree to pay $275 toward the repair of my unit, leaving me a balance of only $42 which I think was fair, This whole process took a couple of months to complete which I feel like that’s too long but I am happy with the resolution of my problem.

5 years ago

Reply from Choice Home Warranty

Although we regret to hear that you are not satisfied with the outcome of your claim, we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Jan. 3rd, 2020

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Bonnie Carter Louisville, KY

Sales dept offered competitive prices on multi-year policy on two houses. Mgt good at resolving issues. Repair companies, for the most part, have done a good job. I really appreciate the support that R&S Repair in Corbin KY has given us in taking care of our Kentucky home. They are excellent & are great to work with. Choice is very fortunate to have R&S supporting their customers.

5 years ago

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Joseph Tolino Hoffman, NJ

Roy the representative explained all of the benefits and coverage associated with the total option he also explained the opportunity to get a discount because I’m a senior citizen and also I took advantage of the offer for the five year plan which gave me an extra year free. Roy was very professional and patient answering all the questions that I might have posed Ray is a true asset to your company and I’m very happy that I did join

5 years ago

Choice Home Warranty Reviews