Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Brenda Bradenton Beach, FL

I have had nothing but positive results with Choice Home Warranty. I have two houses covered and have had service calls on both homes, the call center and service people have responded in very short time periods and taken care of my issues. I have received calls back for service in less than 2 hrs from the time I make the first call. Wonderful customer service, I recommend First Choice to friends and family.

7 years ago

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Thu Orlando, FL

In the past year, I had 3 problems with my rental and I am very satisfied with the way Choice Warranty (CW) resolved the problems. CW scheduled a technician in a reasonable time, gave me a status update in a timely manner, and it has been easy for me to get answers to my question. The service is always courteous. Except for one case where CW sent me a cash-value replacement in lieu of repairs, CW has been able to fix the problems within the service fee of $45/visit, which is reasonable price for any service technician visit.

7 years ago

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Ms. Livingston High Point, NC

My heat went out in my house so I called Choice Home Warranty to get someone to look at what's wrong. They scheduled one company, but that company couldn't get me in the schedule, so they immediately contacted another company. That company came out on short notice (although my timeframe was 11 - 3 and he didn't get there until after 5) but with such sort notice I wasn't complaining. The technician found the problem and has ordered the part and Choice will be taking care of my no heat problem.

7 years ago

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WoodlandsWiz Spring, TX

Called to register problem that my furnace was not working. Was told it will take about 4 hours, or in some instances, could be up to 24 hours for technician. Within one hour, I received a call from a service company. Within one hour after that he was at my front door. In one more hour, my furnace was putting out heat and it still is days later. It doesn't get any better than that!

7 years ago

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Diane Coots Toms River, NJ

This was my first experience with using my Choice Home Warranty policy. I initially called to place the service request and phone personnel were very friendly. I especially liked the "call back" feature which was very prompt in follow up. Placing the service request was easy to do online as was tracking the status. Written information was understandable and accurate in response to my request. I was initially denied service due to a misunderstanding of covered time frame; this was quickly rectified after phone contact and an update was made allowing a technician to be scheduled. Although a day was lost due to the initial denial, email updates were made which kept me informed until it was confirmed that a technician was scheduled. I was given the name, contact phone number and scheduled time frame for the needed service - a time conflict caused me to reach out immediately to the technician who answered my call on the first ring. The assigned technician, Howard of A Team Heating and Cooling, was understanding and extremely accommodating, allowing me to reschedule for the same date at an earlier time. Howard was prompt, professional, quickly assessed my repair need and serviced my heating unit effectively. I received excellent customer service from both the technician and CHW overall.

7 years ago

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Andrea Jeffers Breaux Bridge, LA

I have had a couple calls with them and it has been in my best interests to have the service. When something goes wrong within the home it can be very frustrating so I am glad to have the service. I have usually had great service and quick response. There was one call that I was disappointed and felt the responder did not do what he should of but I did report him to the service and maybe they will not consider using him for service. Other than that I find them to be creditable and professional.

7 years ago

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Don S

Everything's been great. The last time I used my warranty was with an air conditioning problem. I called and the response was within a day and they helped resolve the problem and gave me some guidance to prevent it happening again. Every technician that's come down to assist me has been very knowledgeable, professional and did a really good job. I get good follow-up from the customer service department.

7 years ago Edited January 10, 2024

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Joseph Bonafine Smyrna, GA

HVAC is one of the most expensive systems in the home. Although routine cleanings and checks help maintain this system, the cleaners "often" find issues that they claim need "immediate" attention. This time I was told I needed a new gas valve, costing about $500 to acquire and install. Instead, I called in Choice Home Warranty who checked the valve for the $45 fee, cleaned off inputs that coulda/shoulda been done in the routine checkup, and it is now working fine. If it fails this winter when it will actually be used, I will call CHOICE first. Thanks for you OUTSTANDING service.

7 years ago

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Doris Ramos Mesa, AZ

I called to request repair of my garage door chain and had Charles walk me through the process. Not sure if the parts would be covered, he decided to send technician over anyway. Gus arrived on time, very courteous and professional indeed. Door is now working and so quiet! I'm highly impressed with Charles and Gus from A+ garage Doors. Kudos to Choice Warranty for hiring the right people!

7 years ago

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Jana Minot, ND

I filled out the form on line as I was interested in the coverage. When call I announced I was a licensed real estate agent, and the sales person hung up on me. I called back and talked to a different sales person and explained I wanted the coverage on my personal home. I was able to get the senior discount and paid up for 3.5 years. The agent that hung up on me missed out ona $1200 Sale. Never give up or assume...

7 years ago

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Ida Thomasville, NC

I am so glad/happy to have Choice Home Warranty for my home appliances. This is the first time I’ve had someone so prompt to come to my home and conduct a very professional inspection of my appliances, I’m extremely pleased with Choice Home Warranty, if there’s anyone who does not have a warranty, you need to look into this awesome program. All the people I’ve talked to were so kind, helpful, polite and courteous. Thank you Choice Home Warranty!

7 years ago

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Genie McLamore Tomball, TX

The technician was identified by photograph by the electrical contractor in advance for security purposes; he arrived right on time; he assessed the problem and corrected it immediately; he was very knowledgeable and gave some advice for future success with our fixtures; he was neat, professional, and friendly. One couldn't ask for any better service.

7 years ago

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RONALD Keith Bohler Brownsville, TX

Very quick response. But a bit concerned that the service provider had to first come to my home and evaluate the situation then go back for “authorization” from CHW then order some part for the repair. I’m a little befuddled about the “authorization” process. As a CHW customer, I would expect the authorization before anyone came to my home. Whether it’s a repair or replace, it’s supposed to be covered.

7 years ago

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Robert Baker Cordova, TN

We noticed water on the kitchen floor coming from under the kitchen sink. I ran water from the faucet to trace the leak coming from the garbage disposal. I immediately turned off the disposal when testing due to an unusual sound and leak. I filled out a Choice claim online. They called less than an hour to let me know a repairman will be coming in 3 or 4 hours. The pluming company called to let me know they were on their way. He showed up replaced the disposal, I paid for the service call and everything was completed in less than 6 hours of me contacting Choice. No problems at all.

7 years ago

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Martin Thomas Philadelphia, PA

The Plummer who came to unclog my basement stink arrived a little earlier and waited patienty for me to service my basement wash tub. He was very courteous explain everything and detail it took him less time than I had anticipated to complete the job I was very appreciative and grateful having him do the job that I need it done. He was one of the best contractor I've met and had a pleasure doing business with.

7 years ago

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Anthony Gangone Leesburg, FL

Summer time in Florida and my AC was not working at 9am. Not a very happy moment with the temp moving to 97 degrees. I called CW customer service about 10am when I realized the air was not cooling the house. They put out a service call and at 1:30pm I had a technician at my door and the repair was made quickly. Thank you CW and I will be renewing my contract when the expiration date draws near.

7 years ago

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Ron T Phillips Charlotte, NC

A young man, name Kelly came out and repaired out stopped up sink. He was very knowledgeable and explain everything and answered our questions. It is refreshing have a service man, who makes you feel comfortable. I have only one thing that I would like to recommend. That you shorten and communicate and coordinate the arrival time better. I waited from 7-1130. Besides that suggestion, everything was great!

7 years ago

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Earnestine Thomas Porter, TX

Starting with the technician lovely voice so patience with me, she made me feel better that I would get help, no air condition at 4:00 a. m. Can't breathe. Next my angels came from Douglas Mechincal, Jessica, Amber and Brenton this is a true saying G put people's in the right place on time and these people's was my guardian angel. The A. C. Technician was schedule to come out on Thursday but i could not wait, so my angles got the technician out Tuesday instead of Thursday.

7 years ago

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Jackie Joran North Las Vegas, NV

I have had very positive experiences with Choice Home Warranty. I have had a couple of other warranty companies in the past but always felt that the service and response times were very poor. I put in a ticket yesterday for an electrical company and within a couple of hours an electrician was at my house making the necessary repairs. It does not get much better than this!

7 years ago

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Raul Dawkins Raleigh, NC

This is my first claim with Choice Home Warranty (CHW). The process was hassle-free and they provided prompt responses to the claim. My washing machine broke down on a Saturday, I spoke to a representative that day to arrange for repair technician service. A technician came out to my place within 3 days and determined that my washing machine would have to be replaced. CHW presented a satisfactory offer within 90 minutes of repair technician determination. I am very pleased.

7 years ago

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Malcolm O'Connell Savannah, GA

It was very hard to report the trouble; phone selection very complected, finally tried computer for web site, no better in fact worse. Finally after half hour and to many attempts to keep account with I finally reached someone that was knowledgeable in the process of placing a job order. I was told that I would be contacted by a local jobber within 48 hours. I was not contacted for over 72 hours, but the jobber was very courtesy when I was contacted. Then they kept the appointment and told the trouble and that the parts would be ordered immediately. He told me that he would contact me when the parts arrived to set up a completion date. I am so far satisfied wit the service. Please engage more service writers and ones that speak clear and understand English. Who ever wrote your software program for internet service needs to go back and try to debug some of the faults with questions ask and selection of answers. Clear instructions and when the customer is faced with a problem have an easy way to obtain a prompt answer . I do hope this helps Choice Home Warranty, there are more companies offering the same service, or say they do, and I would hate to loose you as the provider after all I have been with Choice for 10 + years. All my suggestion and criticisms are hoping to improve all services for all involved.

7 years ago

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Wanda Apache Junction, AZ

The service tech and I weren't on the same page when it came to the scheduled appointment. I was unable to be at home at the time of the appointment so I sent him a text to tell him that my neighbor had a key. He didn't read the text so when I called him he had cancelled the appointment. He rescheduled for two days later. It could have been disastrous had we been home because it was our AC. In the end it all turned out well, the problem was solved. SOS is a good company...we just crossed wires.

7 years ago

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Thomas Dean Bastrop, LA

I was previously enrolled in a home warranty program with another company, but I wasn't pleased with the prices or the service. I found Choice Home Warranty online and checked them out, and I found that Choice offered the same coverage for a lot less cost. When they learned that I was a senior, they offered me an even better deal. I jumped on it and I highly recommend anyone looking for a home warranty program to check out CHW. Thomas Dean

7 years ago

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Carol and John Wampler Mansfield, TX

Highly recommend Choice! Our AC went out and it’s way hot in Texas. They promptly got a Heating and Air conditioning company that came exactly when they said they would... fixed it in 30 minutes and we were so grateful to be cool again! We are thankful we went with Choice . We have had the plan October of 2017 and this was our first experience with them .

7 years ago

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Brenda Wichita, KS

I just enrolled with Choice Warranty, so am only able to rate my experience with customer service. When I called, unlike American Home Shield, I was put through to an associate immediately. When I have had to call American Home Shield, I have waited for a response up to 30 minutes! The associate I spoke with was courteous and gave me a great rate for the policy I wanted. I hope their vendors and service will be as accommodating as the associate I talked to today.

7 years ago

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Stanley Neal North Las Vegas, NV

My A/C went out on the late afternoon of 7/25/18. I called Choice Warranty about 5pm and the rep. took all my info and assured me she will submit the claim immediately. I was also advised that the claim dept. closed at 8 pm eastern time. I received an e-mail immediately showing my claim had been submitted. The very next day the service rep contacted me and my A/ C was fixed the same day. (blown capacitor).

7 years ago

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Chris St Louis, MO

Our AC went out in July, needless to say this was an urgent matter. My wife and I called Choice Home Warranty on a Sunday evening (which we weren’t sure if there would be anyone working) and immediately were connected with a helpful representative. By the next day we received an appointment confirmation and had someone at the house to fix the AC first thing Tuesday morning. The entire process was painless and quick.

7 years ago

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Goldia Coldon Buckeye, AZ

Our air conditioner stopped cooling around 2 A.M. on a Monday; I called to report a claim. Around 8 A.M. that same day we received a phone call that scheduled an appointment for Wednesday. Today is Wednesday; the technician, Richard from Crispy Air, came and repaired the unit by getting approval from Choice Home Warranty to replace the capacitor and fan motor. It is 102 degrees F right now, and our house is cool! My husband is thoroughly pleased with the way Richard cleaned up after himself, his friendliness, patience and willingness to explain what he did as well as to answer any questions we had.

7 years ago

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Arley Koran Silver Spring, MD

CHW responded quickly to my repair request, but unfortunately the repair firm spoiled all your efforts by not showing up for his appointed time. After my call to report the negligent repair service, CHW had another company scheduled and out the next day, and all resulted in excellence. "You're only as good as those working for you," but in my case CHW resolved my problem with flying colors. I comment you and those working for you.

7 years ago

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CHERYL Tucson, AZ

The initial time(s) were set by the repair company and I took time off work for that time period. Then they decided to change the times and left a message on my phone to call them back to verify that time frame-well I was out of town and not in an area where I could get good reception so wasn't able to confirm. They changed the time anyway, so I had to take the ENTIRE DAY off . A company should keep the initial times if they cannot get in touch with the person requesting service. Other than that, the technician was professional and helpful. Rapid response from CW

7 years ago

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Mark Young Harrisonburg, VA

My 5-star rating is based solely on the conversation with CHW Rep. Maurice R. Mr. R was attentive and a good listener, with the ability and confidence to make quick decisions based upon my feedback. I was pleased with how he looked outside the box to find out what would work best for me and my present situation. Mr. R is definitely an asset to CHW, and I hope that my future dealings with CHW continues to be as professional as my initial communication with Maurice and not an aberration.

7 years ago

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Deetra Eiland Terry, MS

My air went out over night . I thought it was just hot the reason it wasn’t getting as cold . I called you guys Saturday evening and a technician called me early the next morning . The company of Mr H, was very professional and got my family cooling back off in a timely matter. If I have any AC problems again , I will love for this company to come back out . Thanks to my home warranty as well for expedited this matter fast in this superior hot weather .

7 years ago

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Karen Las Vegas, NV

It’s summer in Las Vegas. Temperatures over 100...and the air conditioner stops working. Of course, it’s the busiest time of the year for all air conditioning companies and there is usually a long, hot, torturous wait to fix the issue. But not with Choice. By the time I went online to report it (on a Sunday) to the time it was completely repaired...one day! So grateful for the ease of putting in the claim to the priority it received to get done. I am one very happy customer.

7 years ago

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Kayla Lewisville, TX

We have used Choice Home Warranty for 3 years. Overall, I am satisfied with their service. The companies they send have provided efficient services for our needs. My only complaint, is having to pay for the renewal in 1 or 2 payments. I wish there were more payment options as $500 or $250 is a lot to come up with on top of monthly financial commitments.

7 years ago

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Cynthia Martin Arlington, TN

I made a claim on my washing machine and within 12 hours an appointment was made. The plumbing company, however, did not show up on the day my appt was for. Even told me I wasn’t on his schedule. When I told him I received an email a week ago from Choice regarding the appt. he told me his company was supposed to call us to confirm the appt. His company never called, even though he told me he did. He came up with several excuses. The bottom line was that someone in his office dropped the ball.

7 years ago

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Judy Sursely Granbury, TX

I've had no problem calling in, having repairs done. This time however, dodn't know if because of Covid or Christmas, evidently Choice has had a hard time finding technicians to come out. My fridge is still not repaired, waiting on parts. Now I've had to turn in a claim on washer, which I think threw bearings, makes horrible noise and doesn't wash or spin correctly. Great right here at Christmas. Hoping Choice gets a tech out here soon. Laundry is piling up, with Covid don't want to go to laundromat. Think this is just an odd time of year, and things going wrong quickly and all at one time.

7 years ago Edited September 14, 2021

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Mathews Alexander Elmont, NY

I reported to choice warranty about a problem with my central a/c regarding lack of cooling in my house and they gave me a claim number. They sent couple of technicians to the house, the first one came and checked the problem of low Freon in the system and second technician came and put few pounds of Freon in the system and restored the problem. Well, I am happy the a/ c has been restored to my happiness. I also applaud the customer service for very prompt and sincere in taking care of my problem. I wish them good luck.

7 years ago

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Laura Lytle Apache Junction, AZ

Our remote controls would not function to close our garage door, but they would work occasionally to open the door. We tried replacing the batteries and re-syncing the openers to no avail. I called Choice Home Warranty, explained the problem and they arranged a repair within the hour. Within 24 hours it was repaired by an electronic item in the main unit replaced. The repairman was courteous and knowledgeable. The only fee was the $60 service call.

7 years ago

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Larry Feldt Galveston, TX

Air conditioner stopped working in 90 degree heat. CHW sent out a great air conditioning company named Top Air. Our unit needed a new motor. CHW approved the work while the technician was here and the motor was installed. The technician was very nice and professional. Out total cost was the $45 service call. Very smooth and stress free transaction.

7 years ago

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Florence Kontos Reading, PA

Called Choice Home Warranty last Saturday, when garbage disposal was not turning on. Checked the reset button, as indicated from online instructions. Still didn't run, but electricity was not the problem. Repairman arrived Monday, checked the unit and said unit needed to be replaced, which he did. It took about 2 hours total, with repairman purchasing a new unit. Was very pleased with process. Mr KS (Mike) Plumbing & Drain Cleaning was the repair service.

7 years ago

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Steve Galvan Dallas, TX

I had seen a ad on Facebook I filled the information and troy immediately send me a email wanted to help me I can I went ahead and email them with some questions about the program he answered all my questions to my satisfaction and Troy was very informative of the product and was very courteous and professional I went ahead and signed up for the program and I'm pleased the information.thanks

7 years ago

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Rich Gorgas Cornelius, NC

I had the pleasure of talking to Aaron today, he was very helpful, had good information and we came up with a plan that was very acceptable. he also asked if I was a Veteran and I told him I was 25 years Air Force, he explained another option for me to consider. Choice Home Warranty is rated the number 1 home warranty out of the top ten in the country so I'm sure we made the right CHOICE. keep up the great service.

7 years ago

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Arlene salameh

I had a plumbing issue and called Choice Home Warranty. They scheduled someone right away and text me and emailed me. The company Wett Plumbing never contacted me and did not show up as scheduled. I called chw and they probably scheduled me with someone else. I could not have asked for better service from Darren. Aucoin Plumbing. They were fast ,efficient, and didn't leave a mess. Thank you Choice Home Warranty for the reliable service that you provided me with.

7 years ago

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Carlos F Lopez Austin, TX

We are impressed. Unbelievably fast, professional and reassuring that we have the protection we need to keep things running. When it rains it pours, it seemed that everything was breaking down or not working !!!!!! We momentarily thought " Is Choice Warranty really going to help us with 2 service calls in one day???? YES!!!! They did and with expert help on the issues. Thank you Choice Warranty.

7 years ago

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J B Robinson Tyler, TX

After I found the problem I simply pulled the Choice file and called the service number. I explained my problem and was given a claim number. In a few minutes I received a call letting me know who was coming and when to expect the plumber. The plumber called and confirmed when he would beat my house. He arrived on time and within a few minutes he was finished.

7 years ago

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Denise Walker Woodstock, GA

Choice Warranty has always come through for me. When I make a claim (garbage disposal, leak under sink, air conditioner), a technician has been quickly assigned to my issue. It is a real comfort to know that a qualified, vetted tech is coming to fix my problem and that Choice Warranty has my back. Customer service is excellent as well; the service representative is attentive and understanding and dedicated to meeting my needs.

7 years ago

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Geraldine S Sherrill Kill Devil Hills, NC

I WAS IMPRESSED HOW PROFESSIONAL SALES REP TIMOTHY WAS WHEN I MADE AN INQUIRY ABOUT A HOME WARRANTY PLAN. HE WENT THE EXTRA MILE AND OFFERED ME THE SENIOR PLAN WHICH ENABLE ME TO TAKE A 6 YR PLAN GETTING 1 YR FREE AND BY PAYING UPFRONT FOR THE PLAN IT WAS FIXED FOR 6 YEARS WITHOUT ME WORRYING THAT THE PLAN WOULD INCREASE EVERY YEAR. IT ALSO ENABLE ME TO HAVE A $45.00 SERVICE CALL FIXED AMOUNT. IT IS A NEW PLAN SO I CAN NOT RATE THE SERVICE YET, BUT I HOPE IT WILL LIVE UP TO MY EXPECTATIONS. I AM CHANGING FROM A SEARS HOME WARRANTY PLAN BECAUSE I AM DISSATISFIED. I am rating company an average 8 now until i have used their service.

7 years ago Edited September 14, 2021

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Calvin Jones Wilmington, DE

My sales person was Matt. He was great to deal with and he looked into everything , every possible plan that he could offer me with a focus on giving me the best plan for the best price. I was not going to purchase anything from Choice this morning but because of Matt, I will be with your company for along time, I have another home that I plan to cover with your company as soon as my other contract is up. Thank you Matt

7 years ago

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RON MILLER Culpeper, VA

Eddy was my sales representative and did a fabulous job at clearly articulating the scope and depth of my joining Choice Home Warranty preceded by nearly 20 years with American Home Shield. Eddy presented a much stronger case for departing the folks at AHS to align with the folks he represents. I felt as though he helped me buy a service vs being sold a service.

7 years ago

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Jon Willey Sumter, SC

It is too soon in my experiential process for an honest evaluation of your warranty service. My warranty will not be in effect until mid March so my experience base can only be structured on your advertising and sales agents. Advertising I will rate with seven and a half stars out of ten. The sales agent I dealt with was constantly pushing and employed the age old process of, "let me see what else I can do for you, I'll check with my boss". A pleasant person but annoying because he refused to listen to my want to purchase a one year contract. I will rate sales a six out of ten. The cost of your service is very competitive. The proof of your product's worth to me will be if and when I have something under your warranty fail. That will be the litmus test for me.

7 years ago

Choice Home Warranty Reviews