Choice Home Warranty: Read 49,185 User Reviews From Real Homeowners

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Verified Customer

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Gail Page, AZ

Good personal contact and quickness of response on claims. I placed a claim and got a technician in two days and he was out immediately to fix the problem.

6 years ago

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Verified Customer

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Bee Atlanta, GA

Ply help me check that my Rebursement check from Apr (gas stove) $380 from Lowe’s have not received yet! Called about 10 days ago to CHW, still not receive! Please help!

6 years ago Edited January 10, 2024

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Verified Customer

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David Fort Mohave, AZ

They have come a couple of times and have always resolved my issues. They come right away and don't dilly dally with you. They are fair and take care of me.

6 years ago

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Verified Customer

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Sammie Houston, TX

They have a good attitude in completing whatever the problem is. There was a couple of times they didn't fulfill, but after I callled them again and discussed the matter with them, they fulfilled everything.

6 years ago

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Verified Customer

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Betty Birmingham, AL

I had an issue with my air conditioner. They called me the next day and even set up the company to come out on Monday, because I had to get it done on Monday.

6 years ago

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Verified Customer

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Cindy Rogers, AR

Customer service has answered my questions when I've called them. I've used it twice, one for my air conditioner and it would have cost me $3000 out of pokect, which I can't afford. That's why I got this insurance so I'm not real happy with that and I'm strongly considering changing companies.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Jun. 3rd, 2020

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Verified Customer

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David Boca Raton, FL

My washing machine wasn't working properly and I called twice. The guy came out and twice he couldn't fix it so they have to send another guy and I had to pay another $45 so I paid $90. And the second guy he can't fix so they wouldn't give me the full value of the washing machine. They only gave me $299 and the washing machine cost me $700.

6 years ago

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Verified Customer

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Anonymous

They are highly responsive and considerate. Just this past week I had a broken garage door and they found a great garage door company who came quickly, repaired quickly and got it all done at a great value. More people should use it.

6 years ago Edited January 10, 2024

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Verified Customer

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Robert Barrett

Up until this claim they have done a good job. This claim was handled poorly and no repair person ever contacted me so I called and did it my self. Now I have to figure out a way to get remimbursed for my service call. I was never contacted and told that they had no one in my area.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience please contact us directly at 1.888.531.5403.

May. 26th, 2020

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Verified Customer

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Lisa Brown

I have had this warranty for about 3 years and have always gotten prompt,friendly service. I have recommended this company to several of my friends!!!!

6 years ago

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Verified Customer

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gordon poe

they dont cover much in their warranty. Plus they don't explain there coverage when they sell it to you. They say we cover everything like dishwasher, water heater etc... what they mean is they cover PART OF THOSE UNITS not ALL parts.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 26th, 2020

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Verified Customer

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Milka paulino-rosario

Fast services, my dryer didn't want to heat and I did a claim online they got in contact with me within minutes of my claim next day rapir man was in my house fixing it

6 years ago

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Verified Customer

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Duane & Lisa

They responded quickly and resolved the problem. I had a refrigerator problem and they came out and inspected it and serviced it and everything's working fine.

6 years ago

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Verified Customer

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William

One of my washers went out and I called them and they did a great job and the cost is only the cost of the service call.They did a good job and it works on a timely basis.

6 years ago

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Verified Customer

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Stephanie Alexander &

You have to argue with them to get everything done. My refrigerator ice maker in the door went out. It wasn't the ice maker thing, it was the mechanical device in the door that would not open the door to let the ice out, which was not connected to the ice machine and they didn't want to pay for it. It took me over a month to get them to do it. I'm not very pleased with our choice home warranty at all.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 22nd, 2020

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Verified Customer

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Marlene

We used them for a dishwasher and they came out and it was fine. We used it for our air conditioner last year and the guy that came out didn't fix the unit so they had to send somebody else back out. It's very incovenient. They don't cover some of the things that need to be covered and the contractors they sent out weren't qualified to be here.

6 years ago

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Verified Customer

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Adina

The technician that came out was very informative, detail oriented, and he completed the job successfully. Customer service is puntual and responsive to your actual needs.

6 years ago

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Verified Customer

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Mike

It's a hassle to get paid. I had to replace something with a problem with the septic system and they wouldn't pay because they said it was detachable. They ended up paying a courtesy payment of five hundred and they still did not pay like the warranty is supposed to pay.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 22nd, 2020

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Verified Customer

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William And Sally

It was recommended to us by our realtor. We had the locks changed because we moved itno a new house. The only thing was with pushing of keys, more of a salesman, he tried to sell us some stuff.

6 years ago

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Verified Customer

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Kevin

I just recently had to use it. I had a ceiling fan making a noise and the repair guy they sent out fixed it in no problem. Good customer service. Good price.

6 years ago

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Verified Customer

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Russell

They're pretty good. I called them for the last two or three weeks. Nobody showed. I was trying to call them today to let them know that this is the second or third time nobody showed up or called. When you get people out it's real good. It's been real good until lately.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback Russell.

May. 21st, 2020

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Verified Customer

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Sharon

They do a good job. They're very attentive. I had plumbing issues and they dispatched the company out and the company took care of it the next day. It's a good price.

6 years ago

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Verified Customer

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Wesley

My dryer went out and he came and fixed my dryer. A piece needed to be ordered, they ordered, came back, and fixed it. They were friendly and explained everything.

6 years ago

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Verified Customer

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Mohamed Mazen

The microwave broke and they sent me money for the replacement in 3 days because it's cheaper than fixing it. They are always prompt, very convenient, and reliable.

6 years ago

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Verified Customer

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Anonymous Waco, TX

The last claim I had was A/C issue. The tech came out said I needed a service, that I found out I did not need. The tech then told CHW i refused the service and lied to them. Now CHW will not cover anything to do with the A/C.

6 years ago Edited January 10, 2024

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Verified Customer

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Veronda And Ryan

I've used it recently and they came out to stop a leak in sink and they came out and fixed like the next day. They always do things in a timely manner.

6 years ago

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Verified Customer

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Pat

It depends on what I was calling for. I had a very bad experience with my air condition unit where instead of covering it, they didn't cover anything. And I ended up paying over $5000for it. They did not cover it like they should have. There was some kind of thing in the small print where they wouldn't cover it. With minor things it was fine. First they wouldn't cover my microwave either. The service people seem to be fine.

6 years ago

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Verified Customer

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Keith

It's a good price. The air conditioner went out and needed to be done and the guy came over and said it needed to be done so he got somebody to do it. They didn't cover any of the cost. Services quick.

6 years ago

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Verified Customer

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Darla Palm Bay, FL

Call them and was here the next Morning . The Lady that took the order was very nice . And the Repair what nice alsoThe Repair man was very nice .

6 years ago

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Verified Customer

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D Collins Cypress, TX

Very responsive BUT omitted. “Not covered fees”in the contract . Contractor however great! BUT WITH the Warranty I still paid 950 dollars for a new APPROVED water heater replacement. Nothing in contract re additional fees for installing the heater.

6 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Kindly resubmit your review.

May. 5th, 2020

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Verified Customer

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Denise Scott Berryton, KS

Well sometime and must of the time they are very very slow in getting back to the worker and the last time i did get a anwers abut if they aproved it or not so they are real bad about this way be froe coivt 19

6 years ago

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Verified Customer

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William

Choice Home Warranty has good service. We used it recently for our air conditioning and they had to order parts that take a few days to get here because it's an older unit.

6 years ago Edited January 10, 2024

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Verified Customer

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AZComplady

The technician that came out to work on it was able to fix the air conditioner and without having to replace it.And he fixed a couple of other things while he was out here.

6 years ago Edited January 10, 2024

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Verified Customer

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Jeffrey J

This past year we had our dishwasher go out and we filed a claim. We didn't get a replacement on our dishwasher but it was recognized as an old dishwasher and we thought we got a pretty settlement out of it. Every time we call you've been responsive and get somebody out there right away.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback Jeffrey.

Apr. 22nd, 2020

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Verified Customer

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Sue

They're excellent. They take care of you right then and there. If I called in the morning, I had service in the morning. You can't ask for better than that.

6 years ago

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Verified Customer

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Anonymous

My air conditioner brok down. Placed the online claim and the claim was processed immediately and I got a technician that following day servicing my units.

6 years ago

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Verified Customer

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Edward

They are always so polite and very nice. They are very prompt service as far as getting here and then explaining what's going on but I wound up paying three hundred twenty dollars out of pocket because certain things weren't covered and I didn't like that at all. That was a lot of money for me.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 21st, 2020

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Verified Customer

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Vivian

I always get good service. I have had a plumbing problem and they always send the same person so I've become familiar with them and it's a really good company that they send out to me.

6 years ago

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Verified Customer

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Darren

The service is good, it's just that I had an all inclusive warranty but three times that I have used it, each time it was something that wasn't covered on the warranty. They're always tending to my needs and make it back to me as expeditiously as possible.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your feedback to the Customer Relations Director.
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 21st, 2020

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Verified Customer

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James Coal Center, PA

I've used them two or three times and they've always been very good and professional. At times there's been a big delay on parts so I couldn't use my dryer for about a week and a half.

6 years ago

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Verified Customer

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Carolyn Atlanta, GA

Each time I called they sent somebody out. I was not made aware so I would have to go out of pocket to get the part because they didn't cover that in the warranty. Like my refrigerator. I have a side by side refrigerator and they debated that the ice maker wasn't covered.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 21st, 2020

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Verified Customer

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William Orlando, FL

Most of the time they were very good about it. Honestly, just one time with my air conditioning, just labor, no parts that they would cover so that made it several thousand dollars to buy a new air conditioning unit for one that was still under our warranty support.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your feedback to the Customer Relations Director.

Apr. 21st, 2020

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Verified Customer

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Geraldine Robinson

Service should be within 24 hours for emergency situations. And reimbursement for getting it done no matter who does it if you have receipts, at least part of cost if customer can't wait dispatched servicer.

6 years ago

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Verified Customer

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Janice M. Higgins

You have sent had 3 different companies come out to fix the issue on my furnace. Each time, the one that 'fixed it' does not respond to calls because it wasn't fixed. Last company said was due to poor installation, and I had to pay for repair. Guess what? It's not fixed, and the company has no responded to my (3) calls. Choice home Warranty says they can't do anything because the last company said it was installed wrong! I'm disgusted with their response!

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 21st, 2020

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Verified Customer

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Kim Misuraca

The coat is fair, they get someone out quickly and when appliances have not been able to be fixed the reimbursement toward a new appliance is usually fair.

6 years ago

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Verified Customer

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James Balonis

Customer Service Reps are difficult to talk to. THey do not understand English well. During the weeks leading up to renewal, there were many, many, many attempts to contact me and push for renewal. It is very annoying.

6 years ago

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Verified Customer

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Thomas

We've used it several times but we've had several issues with one project in particular. They kind of went back and forth on whether they were going to cover it or not and they changed their story like six times. So anyway, that was not a good experience.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Apr. 17th, 2020

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Verified Customer

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Evan

The service is impeccable. I had a sink with a disposal that went bad and I called and you guys came out the next day. You've always been there quickly and efficiently.

6 years ago

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Verified Customer

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James

I called choice and the plumber called me. They did whatever they did, replaced the water heater. Went over pretty good. Service was quick. It was easy.

6 years ago

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Verified Customer

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Samantha

We needed it's service and the closes service available was gone. It required us to wait a week for the service individual to show up. Once we got the service it was excellent.

6 years ago

Choice Home Warranty Reviews