Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Jon Willey Sumter, SC

It is too soon in my experiential process for an honest evaluation of your warranty service. My warranty will not be in effect until mid March so my experience base can only be structured on your advertising and sales agents. Advertising I will rate with seven and a half stars out of ten. The sales agent I dealt with was constantly pushing and employed the age old process of, "let me see what else I can do for you, I'll check with my boss". A pleasant person but annoying because he refused to listen to my want to purchase a one year contract. I will rate sales a six out of ten. The cost of your service is very competitive. The proof of your product's worth to me will be if and when I have something under your warranty fail. That will be the litmus test for me.

7 years ago

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Patricia D. Hendriks Pawleys Island, SC

This is just my second experience with CHW. CHW keeps their customers informed and up to date on the claim process. No guess work as to what is going on. In addition, CHW is efficient from the start of a claim to the end. On my first claim, the service provider did not show up and CHW informed me of a refund recourse I had, but wasn't aware of. Now that is truly putting the customer first.

7 years ago

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Kenneth Cardinal Aurora, CO

All I can review is my discussion with Tony. I have not dealt with any of your services yet. As far as my discussion with Tony, it was a very informative time. He was very good to make sure we got the most for the money. He was very knowledgeable about what he was selling us and helped me understand what we were buying. Thank You for the way you dealt with us.

7 years ago

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Padre de Noche Harrisburg, NC

Shortly after entering my credentials on your website, my phone rang. Jake was on the other end, he was talking about the weather to someone nearby. I said hello and listened for a moment (it was cold there) and then disconnected. Seconds later my phone rang again it was Jake. He proceeded to tell me why I wanted to sign up with him in that very moment. He negotiated with his manager to give me a better rate. I agreed to move forward and get a one year basic package. He continued to upscale me, I wasn’t interested. He was persistent, to a pony that I became annoyed. After decling the 5 year offer, he preceded to upscale Tempe 3 year. Again, I declined multiple times. After that was settled, he indicated that he’d send a confirmation email. It arrived, but my address was incorrect. I called him back, he said he’d fix it and send a new confirmation email. I never received the second email with the corrected information. I’m not confident that I’ll received the mailed documents either, because I can’t verify that my information has been corrected. I’ll likely have to place an additional call back tomorrow address this matter. For this reason, I’m not feeling great about the first impression. Pushy, careless and lack of accountability would be how I’d describe my first encounter.

7 years ago

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Patricia Sims Dothan, AL

I thought i had cancelled my policy with Choice Home Warranty. When i talked with the representative i told her i was getting a past due on the account, i was upset because the door on my refrigerator was not covered. She was very nice, she did open the claim and someone will be coming out to see what is wrong. I apprecitate the way she handled the call, I will keep the service and see what happens.

7 years ago

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John M Stanley Burleson, TX

So far, my experience is with Damont, the sales rep for Choice Home Warranty. He's on fire for his company - lots of pep and energy - knows the excellent stats his company has accumulated and where to send "new" clients to get more information on "his company". I applaud his enthusiasm! He gave us a "bird's eye view" of what was covered by the plan and then went on to explain the different types of programs plus how to pay for the program, discounts, the veteran program, which I qualify for - retired Navy. All in all, he did an excellent job.

8 years ago

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Daisy Anderson Wittmann, AZ

Jeff K, my representative at Choice Home Warranty just helped me renew and gave me the Senior Special. He explained my policy and insured that I would have great service with all the new vendors that are now in my area. He also provided solid information and answered all my questions. Thank you Jeff for all your help and I'll be sending my friends your way!!

8 years ago

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Carl W Stokes Montgomery, AL

This is our second claim with Choice in the last 60 days and they have been great. Both time the service person was knowledgeable and super nice. We switched from American Home Shield and are so thankful we did. The service we have received has been wonderful. We are signing up our friends so they can enjoy great coverage at a great price from a great company who has great people working for them.

8 years ago

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Mary Gainesville, GA

I missed my renewal cut off while traveling but did pay the renewal fee a few days late. When I got home, my AC was not working properly and I had to shut it down. After explaining my situation, a customer service agent got permission to honor the renewal. An AC company was sent out and I paid $45.00 to have the problem diagnosed and fixed. Extremely fast and excellent service!! Will definitely recommend Choice to friends and family. Sincere thanks!!

8 years ago

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Zenia Livingston

With the Total plan, more appliances are covered and the cost per month is less than $75

2 months ago

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Verified Customer

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William Ronald Reid

The A/C Company, RN air of Yuma, AZ has been most Excellent.

3 months ago

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Verified Customer

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EMMANUEL AKINTUNDE

The time and money saved. It makes you worry less about repairs

3 months ago

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Verified Customer

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Nancy Laffey

Service contact person at home very professional and competent

4 months ago

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Verified Customer

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James And Ganna Mccollum

Value and response time! CHW doesn't waste time getting a technician arranged.

4 months ago

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Verified Customer

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ANDRE BAGWELL

hsd baf setvice from repairman & his company could nocl tact snyone at choice so not satisfied at all Deciding about cancelling

4 months ago

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Verified Customer

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ERNEST

The process was very efficient and the contractor was excellent.

4 months ago

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Verified Customer

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Billy Stone Jr

Very prompt and courteous Explained everything he did and why

4 months ago

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Verified Customer

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Dianne

When I have had to call for service I get a professional person with in a day!

4 months ago

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Verified Customer

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Sabrina

Could not get a technician to fix my HVac system for over a week. What is the use of the warranty. I ended up getting a private party to fix my HVac. So very disappointing

4 months ago

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Verified Customer

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Pam

They came out when they were supposed to and fixed my clothes dryer

4 months ago

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Verified Customer

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Sriram

Scheduling is easy on the website and calls are usually setup within 48 hours

4 months ago

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Verified Customer

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Orlando

Great service. No issues. Delivered exactly what was promised

4 months ago

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Verified Customer

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Debra

They never showed up, a vendor called me and wanted to commit to an extra $100+ and when i disagree they canc appt and no one from choice ever called.

4 months ago

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Verified Customer

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Edwin

The technician was able to fix the problem. Vitaly has a lot of knowledge.

4 months ago

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Verified Customer

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Daniel

Quality of providers is spotty - some good some not Sometimes takes several days for a provider to be selected.

4 months ago

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Verified Customer

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Tina

Very happy with our warranty. The contractors have been very good.

4 months ago

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Verified Customer

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Dan

It was an easy process to use I would recommend CHW to friends and family

4 months ago

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Verified Customer

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Michael

Too many recurring offers after I signed up for three years

4 months ago

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Verified Customer

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Latonia and Chantel Banks

Im still waiting on a part for my refrigerator. The customer service has be wonderful. The part as been difficult to get.

4 months ago

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Verified Customer

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Ronnie Gilbert

I turned in my claim on 1 July and it’s now the 8th and they still haven’t gotten anyone to repair my washer.

4 months ago

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Verified Customer

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RHONDA NICHOLS

It was fast and easy to get a repair man here to fix my washer

4 months ago

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Verified Customer

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Brenda

I was eight without my refrigerator. Yjat was an inconvenience.

5 months ago

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Verified Customer

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Jeff

Quick response 👌. Professional and very knowledgeable.neat clean.

5 months ago

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Verified Customer

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Danny

Great response time, great technicians, nothing negative to say at all

5 months ago

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Verified Customer

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Herbert

Service man was courteous, friendly and very knowledgeable. Problem fixed.

5 months ago

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Verified Customer

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Jennifer Fernandez

I was extremely satisfied I put a claim in and had the AC guy out the same day!

5 months ago

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Verified Customer

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Ron Hampsay

Timely repairs curtious repair people and the repairs are done correctly

5 months ago

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Verified Customer

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Josephine Teel

Repairman was prompt and completed repair quickly. Thank you.

5 months ago

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Verified Customer

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Olutumi

The sincerity and promptness in sending help out is outstanding

5 months ago

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Verified Customer

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Liliana Almeida

Choice Home Warranty is reliable and always maintained customers happy

5 months ago Edited December 2, 2025

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Verified Customer

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James

Technician arrived promptly and his service was professional!

5 months ago

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Verified Customer

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James Newell

Always available to assist with any problems that may arise.

5 months ago

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Verified Customer

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Joan

I was very happy with the services that I received in the past few months.

5 months ago

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Verified Customer

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Joann

I love the quick response and the technicians they use. Great company.

5 months ago

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Verified Customer

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Monie Pinder

I like the fact that I don't have to spend time searching for the right expert.

5 months ago

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Verified Customer

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Jennifer

that I had to pay two service fees in a couple of days time .

5 months ago

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Verified Customer

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Julie

When they agree to cover an item they are great but they do not cover some things that would normally be covered.

5 months ago

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Verified Customer

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Charlene

Appointment was scheduled right away and technician arrived on time.

5 months ago

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Verified Customer

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Rakesh

Horrible customer service. Small claims do get approved for repairs; but any big amount claim gets rejected. They will find some clause in contract to not approve them.

5 months ago

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Verified Customer

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Rita

I’m having a terrible time getting AXIS appliance service to repair my tenants’ washing machine repaired!

5 months ago

Choice Home Warranty Reviews