Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Mo Delavary Kennesaw, GA

I mean the warranty is good, but to get service you have to argue with them because they always say they don't cover things. Sometimes it's the wiring on the roof, or broken bricks, or something. But you always have to argue with them to get the job done. It's not very good service.

8 years ago

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Shaukat Mohammad Pearland, TX

So far it has been excellent. I had problems with my fridge, they fixed it. There was leaking water, they fixed it. Whatever they say and advertise has been true. They are doing well.

8 years ago

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Abla Hindi Richmond, TX

They are a good company and the service has been good. Every time I use it, they come on time and give a good service. I'd advice everybody to go with them. Their prices are reasonable and their services are very good too.

8 years ago

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Krishna Parikh Plano, TX

My experience with customer support has been very bad, very poor. I once called them because my air conditioner was not working. After about 4 weeks of back and forth, with them saying they would not cover it, they finally said ok and agreed to cover it partially. They would pay for the part, but only if I chose their vendor to do the installation and everything. When their vendor came to fix it, they asked for $300 or $400 for the installation. He told me that if I wanted it done then, that would be the price because it was a holiday! I went ahead and paid the extra because I needed it. By the time it was fixed I had already been out of AC for almost the whole month of June and some of May. Some 8-9 months later I decided to get a tune-up so that they wouldn't decline my service in the future. I called the installers and the company, but I never got a reply back or anything. I ended up calling another licensed company to take care of my tune up. When that company came, they looked at my AC and told me that Choice Warranty had not done the job properly according to city code. I had no idea of course. I tried calling Choice Warranty so that they would contact the vendor to make sure he came back and did the job right. All they did was say that they couldn't do anything at that point, that it was all in my hands. They're not doing anything at all.

8 years ago

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Jignesh Patel Newnan, GA

So far it has been great, though we later discovered that this and that thing were not covered. That disappointed us. We have used them about 5 times and my issues have only been covered 2 out of those 5 times. Also, sometimes when we call the contractors, they don't respond, or at least they don't respond right away. Though the last experience we had with them, the person that came was great. He gave us exceptional service and came here on time.

8 years ago

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Munir Malik Chandler, AZ

I initially went with them because their initial costs were lower, and one of their agents convinced me to sign for 5 years. I hoped it would be helpful for me. I'm not very happy at all to be honest. Anytime something happened, they gave me a hard time and I had to fight back for them to do anything. One example was with my AC. In July, there was a leak in the coil, so we called them. They sent a person who came, said the coil was leaking, and told me they would talk to Choice Warranty. They came back and said that Choice was not going to cover it. I had it fixed out of my own pocket, and it costed me $3,000. They gave me $300 to cover that, but that felt like I got slapped on the face. It has been a bad, bad, bad, bad experience. I would like to cancel the whole thing, to move to another company. Still, anytime I try to cancel it, they give me a hard time. I am stuck now because I paid for 5 years.

8 years ago

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Tony Lema Fairfield, CT

I got the email with your survey on the same day I was going to call to see if I can cancel the rest of my warranty with your company. I researched several home warranty companies before choosing CHW. Your customer service department is excellent, otherwise it would have been a one-star rating. The main reason I purchased a home warranty was to offset the cost of large repairs, like a bad AC unit. Well my downstairs unit stopped working, after the initial evaluation of low coolant, I found out that you don't cover the leak check, and you won't cover the replacement of the coil that caused the problem. You should elimitate AC repair from what your company covers, since it really doesn't

8 years ago

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Landie Fort Washington, MD

My electricity wasn't working, and I was disappointed to know they didn't do any wires in the walls. Then my microwave was not working and they couldn't repair the problem either. I kind of like the discount they give for staying more years, but so far, my experience with them has been average.

8 years ago

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Brett&Nicola Lakeside, AZ

I have 5 warranties with them, and I've used them several times. The positive thing is that they respond, the negative thing is that they don't respond very quickly. Also, they don't cover some areas where I have houses, so they should really look into that.

8 years ago

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Brenda Washington, DC

There was one time when the electrical panel in my refrigerator wasn't working, and they couldn't pay for it. Sometimes the customer service is good and sometimes it's not, but overall, it's a good company. My main concern is just that they don't fix the whole thing unless certain parts of the appliance is damaged.

8 years ago

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Stacie Castle Rock, CO

Their sales guys just convince you to do a 5-year plan, and now I've heard a lot of complaints from different people. They can't find anybody to work with them because they don't pay the contractors well or something. Plus, nobody seems to be able to file a claim. Once you're able to do so, it's difficult to get a hold of anyone, plus, they don't really return any phone calls. A plumber came to take a look at a leak we have at one of our walls, and as soon as he saw it, he said he couldn't cut into dry wall because they wouldn't pay him. They were supposedly going to send someone out, and I finally called them back after 2 days, and what they told me was that another department was taking care of my case. Even so, nobody has called me back since then. I would never recommend Choice Home Warranty to anyone.

8 years ago

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Verified Customer

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Dean Braselton, GA

So far, so good. I don't have any complaints. I actually had another company, but Choice Home Warranty seemed to have a better service. The only time We've used it, they had somebody come over in 2 days and fix our A/C unit.

8 years ago

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Denise Helena, AL

I guess their service is about average. My biggest concern is the wait time. Also, they sent over a technician from the same company over 3 times, but on the 4th time they sent a different contractor and solved the dishwasher's problem. Compared to other companies, Choice Home Warranty has a better price.

8 years ago

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Anonymous Upper Marlboro, MD

This year I've had to use them a few times already, and they've been very helpful. I had a water heater that went out, and they didn't cover that, so I was a little upset about it. Besides that, I haven't had any problems.

8 years ago

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Verified Customer

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Lewis Greensboro, NC

I only used my warranty to get my sink fixed, and they did well. I've had a great experience with their customer support, and overall, I think it's a great company.

8 years ago

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Ralph Phoenix, AZ

It's been a great experience working with them! They immediately responded when my garbage disposal went out, so they've been very good and very helpful.

8 years ago

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James Arlington, TX

What kind of influenced my decision to go for them was the fact that they had some good reviews online. Most of the time I tried to call them, they would put you on hold for too long. That's aggravating, especially if you're having a problem. When you go online to look up problems on an existing warranty claim, you're not giving much information. Plus, it takes quite a while to hear back from them, so that's a little disconcerting. The only way to get back to you quickly is when they have to tell you that something is not covered. They also told me I had 2 free service calls, but instead, they charged 45 bucks a piece! The only good experience I had was with the electrical technician. He came out and did a great job, but everything changed when my A/C failed. They had to send somebody over more than 3 times, and still didn't solve the problem. It would've been easier if I would've just called a contractor myself, instead of going through Choice Home Warranty.

8 years ago

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Verified Customer

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Margaret Laurel, MD

It's a good service with a reasonable price. Plus, their customer support is pretty pleasant. They did a good job when my dishwasher broke, so I'd definitely recommend them.

8 years ago

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Terry Arlington, TX

I'm not happy with the refund when you have to have something replaced. It takes 30 days for them to get a replacement check to you. Besides that, their customer support has been great.

8 years ago

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Jean Tizeno Houston, TX

Each time they have tried to help me and if they could not pay the price that the service tech gave, they gave me an option to hire and told me what they would pay for service.

8 years ago

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Charles Redden Jacksonville, FL'

Sometimes they are great - respond timely with professional service. But other times their vendors are unprofessional and have unacceptable response times. Just recently, i opened a claim on 6/16 for my fridge and almost two months later it is still unresolved - claim is still OPEN. There is no excuse for such unprofessionalism, no warranty company should allow this to happen if they expect repeat customers.

8 years ago

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Brian Hill Ellenwood, GA

I've been very unhappy with Choice Home Warranty. The price appears to be reasonable compared to others that I've looked at, but I don't feel that they live up to the contract, but rather try to find the way not to cover what they state in their contracts. So, I'm not happy with them at all. My AC service didn't work so I called Choice, they sent someone out. They were there a couple of minutes, came back, and told me that yeah, it wasn't working, it was an old unit that needed to be replaced. But they didn't give me a receipt, they told me they will email me a receipt. I never got it. 15 minutes later Choice called me with something totally different from what the service people were saying, just something so they wouldn't have to cover it, so I'm writing a letter every week to insurance commissioners and anyone I could think of to let them know what type of service I've gotten and what I think of their company.

8 years ago

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Verified Customer

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Kevin Wilt Freeland, MD

On the telephone they're real nice, but when it comes to action they're a little rough. The 3 or 4 times that I've used them, I've had to wait 4 or 5 days just to get the contractor to come to service what I needed, every time. Once the contractor finally arrived after 4 or 5 days, they completed the job. I went with them because the other company I had sucked.

8 years ago

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Verified Customer

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Lillie Pryer ladyb0603@yahoo.com

I had to use my warranty when my washing machine broke. It was recommended by my daughter, and the customer support staff were easy to contact, and the person that they chose to come out to work on my washing machine did come, but I was still having problems with my washing machine and he told me, and I quote, that "Choice Home warranty does not pay." He was not gonna come back and finish my washing machine. Everyone I've had come work on my air-conditioner as well told me the same thing; that Choice Home warranty does not pay, and they will not come back out to my house to service any of my appliances. In other words, Choice Home Warranty is a bad thing that I took.

8 years ago

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Gail Wells Big Spring, TX

I've had to use the service twice, and customer support was wonderful on both occasions. They were on top of things and got everything done quickly. We've just been very pleased with the service.

8 years ago

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Anping Liu

Top one service provider and fast response in communication and assign contractors.

8 years ago Edited January 10, 2024

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Arthur Martin Port St Lucie, FL

Some of their agents are good, some are not so good. Unfortunately, they didn't cover my water heater when it went out. They wouldn't help me repair my oven either. Instead, they offered me a $175 advance because they couldn't fix it.

8 years ago

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Linda O'Connell Indianapolis, IN

According to the internet, Choice Home Warranty was the number one extended warranty, so I went with them. I used them for the water heater, but they had a bunch of reasons why they couldn't cover that a 100%. They just cover a lot when they sell it to you, but when you call them, they end up saying that they don't cover that specific part. I'm not real happy about that.

8 years ago

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Lily

I have been using them for three or more years. They keep the customer well informed. The contractors they hire are improving and are more responsive.

8 years ago Edited January 10, 2024

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Bill Finn Las Vegas, Nevada

Bella V. Electric on 5/6/26 Great Job.

2 weeks ago

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Erica

changed my plan back after upping price.

2 months ago

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William

I’ve been without a dishwasher for two weeks. They say they can’t get the right O-ring.

2 months ago

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Pat

I was looking for a warranty and it it looks good.

2 months ago

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Karen

I'll let you know after I see if they send my money from my re

2 months ago

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Kim Rowe

Recommended by my daughter who use to be a realtor.

2 months ago

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Ellis

Good response time, repairman knowledgeable,

2 months ago

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Robert

Fast, complete service. Excellent ranking.

2 months ago

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Lorraine

Service very slow 10 days for service.dissatisfied with lowball settlement. Would never recommend you

2 months ago

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Wanda

Long wait time for some services to be completed

2 months ago

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Sultana

It took a couple of weeks to fix it but now it’s working

2 months ago

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LLOYD HARRIS

Internet choice, was rated very good on the best home warranty choices.

2 months ago

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Rene Portillo

Up to Jan 2026, my experience with choice was great. As of Feb1st 2026 very disappointed with this company.

2 months ago

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Richard Nestlebush

Taking too long to get an answer on the power cord decision. If it’s covered under choice home warranty.

2 months ago

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Lori Lawhorn

I have had a home and a condo covered by Choice for about 4 years now. All in all, I have been quite satisfied with their service. Recently I have had 3 claims with them and two of them were nightmares! First the clothes washer broke down so they sent someone out promptly to look at it. The repairman said they had to send for parts and would probably be in next week. To make a long story short, I called them every week and was told ‘next week’. This went on for seven and a half weeks! That’s right , for almost two months I had to lug my laundry for my family of four to the launder mat and spend all that money. I kept calling Choice, but they couldn’t do anything about it. When the parts came in and they installed them, my washer tub would not fit in the new parts! So now they had to order a new tub which would take two more weeks! Today, after nine weeks, they finally fixed it. Okay so right around the same time my dishwasher broke. They sent someone over promptly, but he didn’t seem to know much about the dishes washer which, by the way, was only two years old and wasn’t cheap. Of course he had to order parts! These venders that Choice contracts with NEVER carry parts! Came back the next week installed the part, but still didn’t work the next day. Had to call him back again for the third time and he did something with the drain. Again the next day it didn’t work( they never stay long enough to make sure it works) and we called Choice to send him back. They gave us another appointment, but no one ever came! By now it’s been at least three weeks without a dishwasher. When I complained to Choice about the no show appointment they said they would get back to me. The next day I got an email from them saying they were denying my claim because it was our negligence. So I had to go to buy a new dishwasher to replace my two year old dishwasher! Cost me $1000.! My third claim was a loud noise coming from my refrigerator. Choice sent someone to my house in 2 days and he was able to fix it in the spot, so that was good. So, to sum it up, I am always able to reach Choice without any problems, day or night. What I have noticed over the years are the terrible venders they have their contracts with! They look like little mom and pop companies that have no parts and inexperienced repairmen! Have of them pull up in their cars with no uniforms. When they do have a truck, it never has the parts you need so from the time you put in a claim until it’s fixed, can take several weeks! I will probably keep Choice because all these home warranties are alike. The main reason I keep one is in case my air conditioner breaks. It scares me to think how long I would have to go without it before they fix or replace it considering I live in Las Vegas!!

9 months ago

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Ramana Murthy

Though initially delayed in finding technicians but ultimately choice team helped with prompt response and approvals so technician was able replace thermostat. Only issue was technician installed non programmable thermostat while we had programmable thermostat but otherwise all set I appreciate and recommend choice home warranty services

9 months ago

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Mike Delaney

I purchased a warranty package today. I worked with Richard from Choice, and he was exceptional. Richard took his time to explain the warranty to me, as well as answer all of my questions. This was a great experience for a great price, and I owe Richard a huge thank you for his time and assistance.

9 months ago

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Sandra Goldman

I was very impressed that they worked with me on a monthly cost because I am 70 years old and on a fixed income. I said I couldn't afford the original price so they worked with me on a much lower price that I could afford. I just signed up for the warranty so I have not had too use it yet.

9 months ago

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waneta king

i used the reimimbursemant plan. it was a little confusing. a representive told me one thing and another gave me different information about the same question. they were not very friendly. the hvac tech had the same problem. have yet to receive information about receiving the reimbursement. the sales person lied about how much would be paid on each servvice call. not every service is is paid 100%

9 months ago

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Harry E. Roanoke, TX

9 months ago

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Ellie Tymer

Just had our refrigerator repaired by Ivan from Troubleshooting Services. He did a great job, and cleaned up extremely well! Choice was able to assign someone to get our repair done quickly. Choice's subscription rates are reasonable, and they communicate well. We are confident they will fix things that come up in the future.

10 months ago

Choice Home Warranty Reviews