Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Tamara Carrouthers Virginia Beach, VA

Choice could not locate a repair company after 3 days, so I located one. The reimbursement process is too lengthy and they only partially paid for my repair. But if they'd found a company, Choice would have covered the entire repair. This is not acceptable and unfair to the customer.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 27th, 2021

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Alex Shmilovich Gaithersburg, MD

Technician scheduled appointment 3 times and never showed up. We spent numerous hours waiting from 11am till 3 pm every time when appointment was scheduled We are very very upset and if you cannot fix the refrigerator than you have to buy us new one I've been in Real Estate for 32 years and referred your company at least 32-50 my Clients and now I experienced completely unexepytable case that will never ever refer your company to anybody!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

We have been in contact with the technician who has confirmed the appointment for 10/26/21.

Oct. 26th, 2021

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Watt Charlotte, NC

(I'm sending this rating now because I've received 4 requests to submit a rating). CHW was proficient in sending a repair person for my appliance. Based on data received, CHW chose to replace the appliance, but offered approximately 1/4 of the replacement cost. I haven't accepted the offer yet and wanted to speak with a representative. It has taken a full month - hoping/trying to discuss the matter with a case manager. I hope to have the much needed conversation in approximately 6 days. If I rated them today, the rating would be -2‚Ä¶but I want to be fair‚Ä¶so I'll need to wait.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 26th, 2021

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Verified Customer

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Osmin Beaumont, TX

Every time I call, I get a live person to solve my issues. When my washer broke and the problem couldn’t be solved, they pair for a new washer.

3 years ago

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Verified Customer

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Pamela Price Huntsville, TX

Twice they have not been able to get providers to come quickly handle repairs we've needed.. The last time I had to find the repairman, pay the repairman upfront and I'm waiting for them to reimburse me (which they say could take 60 days).

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 20th, 2021

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Kathie Bolton Hilton Head Island, SC

Having trouble with air conditioning. They sent out a newbie who explained things and we listened and it's been good since!

3 years ago

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Verified Customer

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Barbara Lindstrom Vero Beach, FL

They answered my needs with my refrigerator and also with my micro/convection oven quickly and with professional repair employees.

3 years ago

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Tish McCoy Springfield, MO

The first time using them on my washing machine was great, then the dishwasher is not working properly and it is so old Sears was not able to find the parts needed. Two weeks went by and heard nothing, so I called Sears and they confirmed no parts...I asked if they notified the Choice Home Warranty folks and they said no, but they will and I should here something within 24 hours...NOTHING and it has been another week! I feel like I have been dropped and it is NOT my job to chase them down for information and to move forward!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 20th, 2021

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Verified Customer

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Dan O Riverview, FL

They failed to honor the terms of our contract and took 2 weeks to complete the repair. The agents were rude and unprofessional. Signing up for CHW was one of the dumbest things I ever did. The plumber was great, though, once the awful people at Choice approved the repair. I cannot wait to be out of this awful contract, that they don't even follow.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 20th, 2021

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Verified Customer

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David Toliver Smyrna, GA

Choice dispatched a general handyman for a plumbing issue. It was misdiagnosed and Choice refused to correct their mistake. I had to pay a second fee to have a plumber come out. Plumber found a major issue with the water heater, for which we had enhanced coverage. Two licensed plumbers said the water heater needed to be replaced. Choice paid $140 for the replacement. I will never do business with them again and will warn everyone I can to never use Choice.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 20th, 2021

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Verified Customer

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Sirena Glasgow Saint Paul, MN

Very satisfied with the service so far it was fast the price is great the customer service was amazing definitely a good first impression

3 years ago

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Verified Customer

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James Johnson Whitsett, NC

The experience was excellent and they took very good care of me. They fixed the concern in a timely manner. Thanks again.

3 years ago Edited January 10, 2024

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Verified Customer

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Robert Bonita Springs, FL

My 1st & so far only need to rely on a needed service was very much "ON TIME" & solved my issue via THE Service Agent selected by Choice Warranty.

3 years ago

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Louise Rawson Meridian, MS

Because the technicians they hire are the worst of the worst because they only pay them 30 cents on the dollar. The latest technician they got for me was three days late in coming because he had to take his mother to get a card, because he had to take his grandchild somewhere and one day because he just forgot. When you finally get a technician to come, Choice doesn't cover 1/4 of the issues.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 20th, 2021

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Verified Customer

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Michael Newnan, GA

CHW arbitrarily denied a covered item during a valid policy period. CHW also endangered my child's well-being by stringing us along for days in a hot house, only permitting one 15 minute conversation per day. I've never before encountered such a rapacious, dishonest and dispassionate company solely focused on profits and not remotely focused on fulfilling promises or accomplishing it's stated mission.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 20th, 2021

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Verified Customer

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Thomas Frisco, TX

The technicians sent have been good. My first claim was for the bathroom sink plumbing. He came and cleaned the line. It was easy and simple.

3 years ago

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Verified Customer

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Glenn Augusta, GA

Used the warranty twice, once for the ice maker and the other time was for my AC, when they declined to help me. The quality of service is good and it is pretty easy to do.

3 years ago

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Verified Customer

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Emmit Hyattsville, MD

There are service people out when I need them. Had a problem with the water backing up in the tank and they had someone out the next day to fix it.

3 years ago

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Verified Customer

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Leo Sulphur Springs, TX

I am glad our realtor chose choice home warranty for us. They helped us get our oven fixed after we moved in. I would definitely recommend them.

3 years ago

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Verified Customer

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Kana Gretna, LA

Terrible, I wish they would cover things they said they would cover. I feel like I have been lied to about their whole program. I feel like the service representative doesn't have any compassion or empathy for their customers. I feel like every time I call them I have to give up my arguments. I truly hate their warranty. My water heater broke in December and I called them and it was a terrible experience. We had to use cold water to bath and shower. I had family in town. It was terrible.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 14th, 2021

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Verified Customer

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Yvonne Louisville, KY

Never had a problem. I appreciate it very much. Someone came out the same day when I had an electrical problem. They are the best in the whole world.

3 years ago

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Verified Customer

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Cassundra Missouri City, TX

Choice Home Warranty gave me more benefits than any other program out there. I am enjoying it. They have been able to service everything except one problem I had.

3 years ago

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Verified Customer

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Lisa Cumming, GA

I don't think I will swap right now but I am not able to reach a human when I call to make a claim. I was told I would have coverage for my sprinklers but I do not. I got them for the value.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 14th, 2021

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Verified Customer

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Pierpont Washington, DC

We're very pleased with the service. Two different people have come out. They are very responsive. We get someone back to us within 24 hours.

3 years ago

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Verified Customer

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Jim Chandler, AZ

The experience using the warranty has been good. I am happy with the service. They are on time and efficient. The job is completed.

3 years ago

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Verified Customer

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Steven Robert Portland, CT

Very quick I filed a claim and the next day had a technician to inspect my unit very happy with the service and technician who fixed it that day

3 years ago

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Verified Customer

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Annette Criswell

Because they provide the service I need and it's affordable

3 years ago Edited January 10, 2024

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Verified Customer

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Jamie Sand Springs, OK

The people at Chiice have been great. The lack of 5 stars was because our share of the costs seemed to be a little high and more than we were expecting.

3 years ago

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Verified Customer

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Sheritta Hephzibah, GA

Choice covers a lot of things. Three weeks ago they came out and sent someone out to fix my AC and they fixed it in less then let twenty minutes.

3 years ago

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Verified Customer

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Anonymous Independence, KY

They took care of my issue. We were having problems with our garage doors and garage door openers. A spring broke and they replaced the spring.

3 years ago

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Verified Customer

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Albert Thomason Lavaca, AR

Did not approve an A/C claim. choice home warrenty didnt come to my house to inspect the A/C but give me a list of causes and reasons my system had failed.just based on the diagnosis given by the repair tech. The repair tech was suggesting a more pricier replacement as apposed to a cheaper repair.I had to spend $2,200.00 from my own pocket to replace my outdoor unit.No thanks to CHW for there so called warrenty.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 12th, 2021

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Verified Customer

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Helen K McFeeters Bigfork, MT

The initial portrayal of your company services buy your sales person, assured us that your company was a better provider then the company we left to enter into an arrangement with you. On our first occasion to use your services we were sorely disappointed. You chose to put an inadequate Band-Aid on a problem that required a more proficient solution, leaving us with a significant bill to be paid out of pocket. Yes, you are an insurance company. Your goal is to make money.It should also be your goal and duty to provide credible service to your customers. You failed!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 12th, 2021

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Julius Copperas Cove, TX

Expensive plan. Need to work on customer Service. Also repayment for items are not good. The owner has to goot 75% of the cost on the item which need replacing PLUS monthly fees and Service charge.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 12th, 2021

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Verified Customer

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Karen Woodburn, OR

The technician was excellent! My garbage disposal was rusted and broken and when he contacted your company for authorization to replace it, we got the run around and the guy from your company asked the tech if he could wait 2 hours for a decision on replacement. This was ridiculous! I had no choice but to pay for it myself. I pay a lot of money every 3 years for your warranty and get nothing in return. I am not happy at all!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 12th, 2021

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Verified Customer

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CINDI Edgewater, FL

I was able to schedule an appointment over the phone quickly without even talking to a person. Technician arrived on time and things went well.

3 years ago

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Verified Customer

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Alice Bieber Edgewater, FL

I have been without an oven that they were supposed to fix over 5 weeks ago the comment is they cannot get the part it is supposed to be on backorder and then here in November

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 12th, 2021

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Verified Customer

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Walt Stratton Cypress, TX

They are very responsive to each issue that arises. They make a fair assessment of how to get your appliance back in good operating condition.

3 years ago

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Antony Soddy-Daisy, TN

The company's they are contracted with typically take at least a week to come out and Choice approval of the repair takes another week. So most repairs take two weeks minimum verses two days if you call a local repair place.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 12th, 2021

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Verified Customer

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Dianne E Delich Kansas City, MO

Always respond to claims promptly and if they don't have the right person you can use your guy and they reimburse promptly.

3 years ago

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Verified Customer

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LaDonna Wells Houston, TX

The AC Company did not show up on the date that Choice Home Warranty communicated. After the plumber and HVAC Company came out never heard back from the Warranty Company regarding the claim.Never heard back regarding claim filed.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 7th, 2021

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Verified Customer

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robert Donatelli Las Vegas, NV

I have been paying Choice Home Warranty for the past 12-15 years. Recently my air compressor/for the air conditioner went out. Home Choice said they approved that we would get our air conditioner fixed. IT NEVER happened. It took months to hear back at first they said it would be covered. The I found out I would have to pay a minimum of $1500.00 What a joke the whole thing cost $1700.00 this was the first time in 15 years that I submitted a claim.. I want to end my membership...

3 years ago

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Verified Customer

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Shari Fort Worth, TX

Not happy !!! Can't get any of my claims fixed. They keep telling me the work has been approved then turns out the tech comes, I pay him $65 then he tells me he doesn't do that line of work !!! This happened several times !!! I paid for several years upfront for this warranty & about ready to cancel & get my money back as I've been paying for my own repairs. AGAIN, NOT HAPPY !

3 years ago

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Verified Customer

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Adam Mueller Phoenix, AZ

Technician was great even came out earlier then the apppointment. He was informative and explained everything and the repair didnt take long at all.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 28th, 2021

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Verified Customer

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Steve Hardaway Cleveland, OH

I recently had a claim that was covered and approved by CHW. The technician came out to service the thermostat and wasn't able to fix the problem. Then he determined that it was another problem that I disagreed with and was incorrect. This same tech caused even more issues. I then had to pay for another company to fix the problem. I filed a claim to be reimbursed and it was denied.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 28th, 2021

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Verified Customer

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emily omlor Dayton, OH

I called choice and related the problem , they sent out a repairman who found the cause . He had to replace a part ,and now every thing good.

3 years ago

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Verified Customer

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Patricia Deere Lewes, DE

I have been trying to fix our air conditioning since May and you couldn't find a tech to come out and repair it too long of a time to be without air conditioning especially since I paid over $2000 for this service. I wish I could cancel this service I use to have another service with no trouble they were right out to my house and fixed everything that I called them about. Your service needs a lot of updating with the response to a call. I am very disappointed in Choice

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 28th, 2021

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Verified Customer

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Shanna Behling Las Vegas, NV

They have always been very prompt with their service. The people who have come to my home have been very helpful and friendly.

3 years ago

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Verified Customer

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Gary Pulliam Monroe, GA

From what I've heard home warranty companies are not all they sell themselves to be, but my experience with Choice, they have mostly been pretty reliable.

3 years ago

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Verified Customer

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Jill Torres Las Vegas, NV

I have had several items fixed and replaced. The companies they send have been very good and took care of the problem professionally and quickly.

3 years ago

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Verified Customer

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Nancy Stanley Harrisonville, MO

So far everything we had to call on was fixed properly and the service people are wonderful and you can do it all online

3 years ago

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