Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Roseanna

In general I've been very happy with them. I think they are very responsive and get the vendor to contact me almost immediately. A week or so ago my air conditioning was out and the gentleman was there the same day.

6 years ago

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Verified Customer

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Thomas San Antonio, TX

We had a plumbing issue and the plumber came out the next day or two and fixed it. They are quick to respond. We had a refrigerator problem and they didn't give us enough to replace it.

6 years ago

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Verified Customer

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Robert San Antonio, TX

I'm surprised how good they are. I was somewhat reluctant to sign up but I'm glad I did. They are very quick to respond to me and they get the job done.

6 years ago

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Verified Customer

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Marlene Tavares, FL

The dryer was making loud squeaking noises and I put in a request late at night, by the next day, I had a phone call and an appointment. It's quick and easy.

6 years ago

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Verified Customer

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Pat

I had to have my air conditioner on one side of the house fixed. I called that morning and they came out that day and fixed it and that's the fastest I've ever had.

6 years ago

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Verified Customer

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Earl Texarkana, TX

I've had someone here within 24 hours every time I've called. They've taken good care of me. The people they send are very well trained and know what they are doing.

6 years ago

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Verified Customer

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Alycia Bossier City, LA

Excellent service. I haven't had any issues when I contact them. I just used them for a washer repair. They got back to me immediately with an appointment.

6 years ago

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Verified Customer

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Jing Las Vegas, NV

It's a good home warranty. They are on time and efficient. I put a claim online and the got back to me the next day and it was fixed the day after that.

6 years ago

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Verified Customer

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Mr. Caprice Walters

1) online access to making appointments (2) vendors have been very professional and truthful (3) on time for appointments (4) consistent communication

6 years ago

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Verified Customer

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Martha

The appointment was set within the hour of reporting it and they came the very next day. The repairman was friendly, knowledgeable, and fixed the problem.

6 years ago

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Verified Customer

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L J

The work was done in a Timely manner, and the technician was very professional. The work completed was successful and I''ve not had any other problems.

6 years ago

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Verified Customer

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Noah Straber Zephyrhills, FL

The Technician Nelson was excellent. He explained everything in detail and made all repairs required. He was efficient, knowledgeable, and professional!

6 years ago

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Verified Customer

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Charles

I hated American Home Shield so I switched. When I used them for air conditioning, they did a good job but they neglected to confirm that I had called t confirm the appointment so they did not make the first appointment.

6 years ago

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Verified Customer

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Jacqueline

Prior to them going overseas with customer service, it was very nice but once they gave it to the people overseas straight up you can't talk to them. I don't understand them and they don't understand me. I've had it going on three years and I liked the concept in the beginning but it is totally not up to my satisfaction. The work performed is unsatisfactory. The technician failed to do the job and when I called them case manager, she said she would take care of it and I waited weeks and called again and she thought it had been taken care of and then they argued with me that my ice maker was not covered.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 10th, 2019

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Verified Customer

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Charles And Shirley Jonesboro, GA

The technician was very service oriented and explained the situation thoroughly and was very efficient. They are very responsive with quick turn around.

6 years ago

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Verified Customer

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Hugo Phoenix, AZ

Customer support answers right away and got a plumber her in a few hours. I am really pleased with the service because of how quick they take care of it.

6 years ago

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Verified Customer

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William Gastonia, NC

The customer service was great. When I call in to request service, they immediately got back to me and set somebody up to come out and take care of my problem.

6 years ago

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Verified Customer

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Ben Greenback, TN

I'll be renewing when it comes up. I've used them three times and they've been good fine people. They've been able to send qualified people out, very good and professional.

6 years ago

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Verified Customer

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Johnie Las Vegas, NV

It's cheaper than American Home Shield and they only charge forty five dollars for a visit, while American charges seventy five. It is sometimes hard to get things done right away. My water heater took five days to replace which it too long.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 11th, 2019

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Verified Customer

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Milton And Susan Gloucester, VA

The feedback from choice warranty was excellent. The problem was trying to get somebody in our area to provide the service. The technician resolved the issues in a timely fashion.

6 years ago

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Verified Customer

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Joy Elizabethton, TN

It takes forever for someone to call you back. I have to argue what is covered and what isn't. Recently there was a problem with my HVAC and there was a lot of back and forth over whether that part was covered. It was ridiculous the whole thing should be covered. The rates are low, the service is ok except it's always complicated.

6 years ago

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Verified Customer

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Barbara

I recently had a problem with my refrigerator and I was able to easily find the information on their website. I was very happy with the outcome and the communication.

6 years ago

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Verified Customer

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lou cavalli

waiting 2 weeks for parts.have not heard from tech.when tech first came over i was told the a/c needed to be replaced.the fan motor condenser are shot.takes hours for home to cool off.wish you come here to see how many hours it takes.need the tech to call me asap.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 5th, 2019

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Verified Customer

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Sue Roberts

The only reason I didn''t give a '''5'' is because I just discovered that the '''hot water tank'' coverage does not cover tank replacement. Mine was repaired.....but I wish it could have been replaced.

6 years ago

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Verified Customer

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Margaret g willoz

THEIR PEOPLE COME OUT WHEN THEY ARE SUPPOSED TO AND THEY PAY FOR ARTICLE THEY CANNOT FIX. THEY ARE GOOD HONEST PEPLE I CAN ATTEST TO THIS PERSONALLY.

6 years ago

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Verified Customer

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Chris S

You find out alot of exclusions when you file a claim. They also dont attend to urgent things in a timely manner since they have no way of knowing urgent from important but not urgent. Definitely needs to improve on these issues.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 9th, 2019

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Verified Customer

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Noel

I liked the ability to file the claim online. The response from a team member was fast and professional. The service technician was very courtious and professional also.

6 years ago

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Verified Customer

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Robert

Used the warranty for the dishwasher and the got someone to come out and fix it but they had to come back because they did something wrong. We haven’t had many issues and they are quick to respond.

6 years ago Edited January 10, 2024

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Verified Customer

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Theresa Las Vegas, NV

Comparable coverage with better prices. I've called a couple of times with quick responses. The man that came out was courteous, efficient, and professional.

6 years ago

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Verified Customer

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Jennethel Beaumont, TX

I like the way the salesman handled himself and explained everything I needed. They came out and did their job and were really nice about it when I need them.

6 years ago

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Verified Customer

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Jane Shreveport, LA

I can always get information quickly and they're accurate with everything they do. They always know what to do and have good people come to take care of things.

6 years ago

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Verified Customer

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Anita Waldorf, MD

Very satisfied, I've only used them one time for electrical issues, but they came out the next day and as a result I am back up and functioning with outlets that work.

6 years ago

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Verified Customer

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Lori Henderson, NV

Choice is just a great company to have watching over my home. I have my first house and their service helps me get someone out there immediately to fix things.

6 years ago

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Verified Customer

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Earlene Middleburg, FL

I called them because our garage door opener is broken. We payed the company sixty dollars that is in our contract and he wanted another three hundred to fix the garage door because nothing is covered. I think it's probably a worthless contract for me.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 30th, 2019

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Verified Customer

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Carole Texarkana, AR

My washer went out. They were very fast. They sent a mechanic out here the very next day. I have to replace my machine so they said that they would send me a check in the mail.

6 years ago

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Verified Customer

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anonymous Chicago, IL

My oven stopped heating and it was repaired in a short period of time. Their rates are reasonable and they are prompt. Their providers have been excellent.

6 years ago

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Verified Customer

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Wayne

Good availably of technicians in the area with good reputations. The technician came out before they were scheduled actually. I like the features and the price.

6 years ago

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Verified Customer

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Cathy Las Vegas, NV

I have enjoyed using them as my home warranty coverage. I haven't had any problems when I call with a service request. They were very prompt, courteous, and professional.

6 years ago

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Verified Customer

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Robert Mesa, AZ

I don't know if I would recommend them or not because I was pleased but I had a bad experience with them. I had to find my own man because they couldn't fine one. They didn't give me a fair deal by making it repair it all because it wasn't normal wear and tear.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 27th, 2019

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Verified Customer

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Linda Colorado Springs, CO

At this point they have not disappointed me. They've been quick to respond and staying until the problem is resolved. They've been extremely constant.

6 years ago

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Verified Customer

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Frank Haines City, FL

The salesman was very, very good. I am satisfied with the work. They were here within a manner of a day. They came back three times until the problem was solved.

6 years ago

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Verified Customer

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Anonymous Helotes, TX

Sometimes it is hard to communicate with a person at Choice Home Warranty. It takes a little but longer for the repairs to proceed. They come on time and it took about a week to fix.

6 years ago

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Verified Customer

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Iris

I called because my air conditioner was not working. It wound up that it was an electrical problem and needed an electrician. I was charged another service fee and they couldn't get someone so they told me they would reimburse me if I got my own electrician. They didn't reimburse me the full amount. This cost me a lot of money.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 27th, 2019

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Verified Customer

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Jay B Hall

Fast Scheduling of Service. Easy to call and submit a claim. Within minutes I was given a call back and a service was being scheduled to fix my issue.

6 years ago

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Verified Customer

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Mark Prasifka

Choice, with their marketing literature, lead you to believe that they will replace your AC unit if needed, but in small print of the coverage terms the limit for any unit is $1300. There is no central air unit that can be replaced for less than 2500-6000. Therefore, their coverage is misleading.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 27th, 2019

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Verified Customer

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Michelle C

Our realtor recommended them. everything would be fine but we ran into a bit of a snafu with our last claim. We had come home from vacation and our AC wasn’t working upstairs so we filed a claim and it took over a week to solve. When we’ve used the warranty with smaller issues, we’ve had really great results.

6 years ago Edited January 10, 2024

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Verified Customer

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John And Dominica Greenwood, LA

It was pretty expedient when I used the online service. I've actually used it about ten times and was able to get serviced within a fairly timely manner.

6 years ago

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Verified Customer

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Mary Ferrin Seffner, FL

It seems adequate. I think it is reasonably priced. I had them out recently and I was very satisfied. Also they call back promptly to make an appointment.

6 years ago

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Verified Customer

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Jeanette Palmer

The first time I called about getting a repair, I was told it wasn't covered even though it was listed as covered in the contract I was provided. I then called back and got an automated call close to a week later saying a repairman was scheduled to come out. Minutes after that call, a rep from the company that was dispatched said Choice HW owed him money and without payment up front, he could honor the service call. They then dispatched a rep from a different company who came out and said we would have to pay him directly and file the claim with Choice HW. He advised us CHW seldom reimbursed so I needed to be firm.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our records show that this matter has been resolved.

Aug. 22nd, 2019

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Verified Customer

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Ken

Our electric range/oven burned up and it took nearly a month and two different technician visits for Choice to decide it could not be repaired. But in the end Choice made a fair offer toward replacement of the oven.

6 years ago Edited September 14, 2021

Choice Home Warranty Reviews