Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Marco Ragheb

Pros: Very responsive Easy to file claim Cons: Need a mobile application for better experience Agents have a limited time to provide services Not working on weekends so it’s horrible in case of emergency

3 years ago Edited October 4, 2023

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Nizarali Ladhani

I paid for five years thinking that they will have the best service and I will save some money but that was my biggest mistake I made. I wish I would have paid for a year and I would have not signed up for the next year. When I had a problem with heating and cooling my air conditioning system, they did not cover anything and I had to pay $4000 plus to get new equipment when many other companies will help out the policy holder and they will at least pay 3 to $4000 and replace it. But in this case I end up paying $4000 plus, almost $5000 for a whole new system and the excuse was that you didn't do service, which was not correct. They said that's your responsibility.

3 years ago Edited October 4, 2023

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Tammy Grand Prairie, TX

CHW representatives are very professional and helpful but the technician failed to turn in his report, did not leave me a copy of the receipt or report and he wrote down my credit card information on his clipboard. His truck was leaking oil and now I have oil stains in my driveway. My AC unit is still not fixed. I have an Infant. I have to rent a hotel now.

3 years ago

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Derwyn Benn Hagerstown, MD

After 2 years on my 5 year contract and one claim to replace a $60.00 dryer timer, I filed my second and third claims on same day. One for my furness which was denied because the manufacturer warrant was still in effect which I understand but the other for my dishwasher also denied because the handle/latch that broke while using it and the lower plastic door seal that was constantly coming out of place leaking water were all physical damage rather than wear and tear. I’m done. Called to cancel policy soon after but after being transferred and waiting for over 5 minutes the call was cut while I could hear chatter and laughter in the background ! I’ll be calling back tomorrow after I calm down to cancel this policy again ! The only good thing out of this were the contractors sent.. They were all professional, excellent and straight forward. Hopefully Choice can follow this lead..

3 years ago

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Mark

I had a couple of issues with my appliances, and the service team handled everything quickly and professionally. They were courteous and sent technicians promptly to fix my washer, dryer, and water heater. Each technician was professional and did a great job. Overall, I'm very satisfied with the service!

3 years ago Edited January 31, 2024

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Frank A LoPiccolo Brooklyn, NY

Had a cliam for my Fridge. CHW repairman advised I broke it and therefore it was not covered. I had GE repair it and they advised that I did not break it, as it was a bad board. He replaced the board for $178.00 and everything worked fine. When I went back to CHW and told them of the repairman's findings, they refused to reimburse me for the repair expenses. I had to go to small claims court to get reimbursed. I did not renew contract

3 years ago

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Chip Smithson

Time it took for the Choice Home Warranty to find a contractor that would actually work under your program. It's very interesting that technicians said when they would come on scene that most won't take work from Choice Home Warranty for how little they pay them and at times it took some time for contractors to pick up the work because they just didn't want to work with Choice.

3 years ago Edited October 4, 2023

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Sharon Shah Winter Springs, FL

Every claim I had they were very responsive. One thing I would change is the service fee it should be lower as we already pay a monthly fee. Overall no issues.

3 years ago

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Steve Bradshaw Flowery Branch, GA

I have used them several times and the work was fine but in each case I had to wait several days for an appointment. Waiting days in the heat of summer for HVAC repair is not fun. Would love to see them prioritize HVAC and plumbing issues

3 years ago

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lewis Robinson

They need to do a better job at following up on claims. Some of the techs don't do a great job with the work orders and the fellow up part when there supposed to come back out. The company in general do a outstanding job over the phone it's just the company's they sending out doesn't represent the choice warranty in a positive light.

3 years ago

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Alicia

Should have NO STARS. WORST COMPANY. HAD SELECT HW and switched... MISTAKE. Claims review person who denied claim never put their name in their denial letter. We had a flood and had to vacate and the tech never arrived in a timely so we said to postpone til our return. They closed out that ticket and when we returned tgey issued a NEW clm # but then DENIED SVC stating was not covered bc of misuse, old, etc. At 1st they asked if an off color door was acceptable..we said YES. Now they've canceled. Seeking legal course. I'm 72 and daughter is 52. Both have health issues. This has stressed us immensely.

3 years ago

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LG currier Minneapolis, MN

Choice Home warranty makes false promises before you buy to get you roped in and then does NOT honor the warranty as listed in your contract for a claim. The customer service is horrible once you have made a claim. The appeal process is a joke. They never review an appeal. They set $$ limit on each appliance but that is NOT written into your contract. I made 53 calls in one day to fix 1 problem. I did get good service with their outside vendors once Choice Home Warranty accepted the repair. But that has nothing to do with the warranty company. They will not replace an appliance as stated in the contract. They gave me a small fraction of money to purchase an appliance that they should have covered in full. And even then it had to be their pre approved brand. Not the brand I wanted even though I was paying 90% of my appliance. Horrible horrible company to work with.

3 years ago

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Mary Ann Mattingly San Diego, CA

My combination washer dryer was deemed unfixable by a Choice repair man. It would be normal to think that Choice would either replace it with a like machine or give an adequate amount of money to replace it. No, their small print allows them to give you what they would pay for the machine with their deep discount but not actually give you the machine, so the best they'll do is give me about half of what it will cost to replace it. Even worse. I've been waiting many weeks for a check that was promised me and it still has not come. When I called to inquire about it, I was transferred to another department, then had my call disconnected after a long wait! This is a disgusting way to run a company.! I paid in advance for multiple year policy on my home and guest house., guess who's going to be canceling! There are better companies out there that don't treat their customers this way!

3 years ago

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Denise Johnstone

I personally feel that Choice is the very best warranty. Out of all the dumb stuff that seems to happen to us, Choice has always right there to help us and back us up.

3 years ago Edited November 8, 2025

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Bobby Cranford Forney, TX

Choice home Warranty is great as long as your appliances are repairable. If the technician cannot get the part needed to repair your appliance and it has to be replaced Choice Home Warranty is worthless. They paid me 1/3 of the cost of the cheapest dishwasher available at Lowes. When my contract is up with Choice Home Warranty, I'm going back to American Home Warranty. The representative that sold me on Choice Home Warranty assured me that if an appliance could not be repaired that Choice Home Warranty would replace it at no additional cost to the customer. That was a ball faced lie.

3 years ago Edited October 24, 2023

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Frank Forshage Lockhart, TX

Great service. Changed his schedule to come sooner due to spoiled items from fridge not cooling at all. Very complete and very professional. Highly recommend him.

3 years ago

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Sandra

Their service has been wonderful. I have had good experiences with them. They have gotten back to me in a reasonable amount of time and accomplished the needed work.

3 years ago

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Irma

They were knowledgeable and polite. The only thing I don't like about it is that a lot of times you can't get in contact or you're on hold for a long time.

3 years ago

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Eva

The last person that we used didn't get the arrival time correct. The serviceman was friendly, courteous, and respectful, so that means a lot to me and my wife.

3 years ago

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Donald

You have a good customer focus. The individual you sent out was very professional and he didn't waste a lot of time. He got the issue taken care of and so we appreciate that.

3 years ago

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James

It's a little bit hard getting to the right person, but whenever I do, they're fine. They have great customer support. I'm recommending it to friends.

3 years ago

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Carol

I sell real estate and I use them. They come when they say they're going to come, and the representative that came to fix my appliance was very friendly.

3 years ago

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Craig

I had a very good serviceman who came out here to work on it. But people on the phone with Choice were terrible. Communication is just terrible. They don't call you back, they don't follow up. Nobody can make a decision. They put you on hold, they hang up on you, and they tell me they don't have no supervisor and I know that's a lie. I finally got a case worker on the phone and they were able to give me a little more information. It took them about 3 to 4 weeks to get my air conditioner installed in 100 degrees down here.

3 years ago

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Seqwana

I tried to use my warranty to get my subzero freezer fixed and I did not get the proper repair or response for that repair. Also, I had a second instance where I was trying to get my A/C repaired and I did not get the proper response or feedback. Both were denied. The technician said it could be fixed, so I spoke with your representatives and I have not gotten any feedback. So the technicians that you're sending out versus your service team are very inconsistent.

3 years ago

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Thelma

When I had an issue with my air conditioning system that needed repair during the pandemic, I requested that I use a person that I already knew because they would be coming into my home and they would not do it. The company would not do that. So I think that was the most disappointing time that I had.

3 years ago

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Lonnie

It was a little confusing to me. For example, we need to have our washer repaired and they tried to repair it and and they couldn't get it fixed. And so they told us we needed to get a new washer. And then they gave us only a fraction of what it cost to buy a new washer.

3 years ago

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Sam

My experience with Choice is not good, and I have filled in a survey telling them of my dissatisfaction. I receive phone calls every couple of weeks and a couple of emails about every day. So despite my displeasure with Choice Warranty, they continue to solicit my business. I just bought a new house. I've just bought another house and I did not choose Choice Home Warranty as the warrantor for that house. I currently have six houses. Regarding customer service, the information that I received was not correctly complete and the payment for a claim was very bad. I haven't even received it yet. Basically, the air conditioner went out. So I, in an effort to save money, went with the recommendation of the technician who gave us the choice of him trying to repair it or installing a new unit for $3500. I tried to save the money for both me and Choice Warranty, but the repair didn't last but a week and so at that point I had to replace the air conditioner, which Choice Warranty told me I couldn't. They would not participate because they already paid for the repair, so I lost the difference between a $200 repair and a $3500 new unit. If I had known I would be losing that opportunity, I would have put the new unit in when we first evaluated the situation.

3 years ago

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Kennedy

It's very difficult to communicate with the individuals in their customer support office. Right now I'm having issues because my unit was supposed to be replaced and because the technician didn't pick it up on Labor Day, they cancelled it. So sometimes it's like pulling teeth to get things done with them.

3 years ago

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John Clifton Park, NY

Technician came 5 weeks ago to fix our refrigerator said he would try to get the part have not heard from him ever since , not sure what kind of game they are playing I notified them several times with no response said I would hear from them in 48 hours each time I called still nothing ,if I do not here from them today I am going to report them to Consumer Protection and let them handle this matter ,,we are so sorry that we signed up with them there are other great companies out there I would NOT recommend Choice Home Warranty they are not good people to deal with quick to take your money but not pay out.

3 years ago

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Jean Shields Lakeville, MN

The following reason is why I gave a 1star rating. I never received a part for my Maytag washing machine. I called Sears approximately two weeks ago, and I was told that there was no part that was to be found. The communication has been incredibly poor. I was never contacted with any updates. I set up and canceled three appointments, waiting for a part to be delivered to my home. Nobody told me that there was no part. “I” had to call Sears to find out this information. I am in my sixth week of not having a wash machine, and I would like this to be resolved ASAP. I am not a happy camper to put it mildly. Jean, Shields

3 years ago

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Winona Simi Valley, CA

This company is a scam and they are in cahoots with their service providers. I bought the house and warranty in June. In August, my air conditioner stopped working. It took 2 weeks to get a contractor scheduled for a visit. When they came they told me my service call was double because it was a summer rate. Once I agreed to pay double for the service call, they replaced the compressor and charged me directly for the repair saying that they will submit the bill to Choice, but they know they won't pay for this type of repair. I called Choice a few weeks later and confirmed that Choice paid the contractor. Now the contractor has been paid twice and Choice told me there is nothing they can do regarding contractor behavior and referred me to the contract. After speaking to a Choice manager who understood my issue, they told me I would be refunded the invoice amount that I paid. I still haven't received the payment. Scam. Run. Do not buy.

3 years ago

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Cesar Augusta, GA

When I have called the Choice to get service on what I’m having a problem with. They are very good about getting it done in a timely manner but I just found out that if my air conditioner goes out, they will only give me $1000 to fix it so it’s gonna cost me a lot of money, and I am on a fixed income and I thought that it was covered so I’m not happy. I will probably start looking for another company that will cover the whole or a majority of the cost of the air conditioner if it goes out.

3 years ago

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Mon-Fer UnityGaming The Woodlands, TX

The claims department has been diligently scheduling service on claims with reasonable time frame and responding to questions online. First renewal of policy looks like it is going up over $100.

3 years ago

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Sharon Golaszewski Freeport, TX

Our water well pump needed replaced. They couldn’t find anyone to come out so offered reimbursement. That’s fine but I had a friend do it and because it wasn’t a business they won’t accept it,. And they only reimburse up to $500. Won’t be renewing contract. Shouldn’t offer a add on service you can’t provide. And none of the business I called weren’t interested in the extra work in waiting on authorization and sending invoices to Choice. We’re done.

3 years ago

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Dawn Barbour

The technicians sent to handle my issues have all been knowledgeable, thorough, and demonstrated excellent customer service skills. So far I am extremely satisfied with CHW.

3 years ago Edited December 18, 2023

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VC Jones Philadelphia, PA

The last few claims I’ve put in, they tried to send me a technician I previously complained about and seem to have issues finding technicians within 24 hours like they used to. I typically only make claims related to the plumbing, so I’ve been fortunate enough to be able to have the same plumber in my home for these claims.

3 years ago

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Kim San Diego, CA

The service was great! Very nice service technician and knowledgeable. I'm glad that this warranty company was recommended at an office meeting by other agents.

3 years ago

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Linda Yorba Linda, CA

They like accepting your premiums, but paying out is another story. I am totally disgusted by their lack of professionalism and difficulty resolving my claim. I sent a letter to their legal department and president, James M. Their escalation department is useless and when I requested to talk directly with legal, I was denied. They don't take calls! My claim was denied because they tried to claim my problem was from misuse, which was ridiculous. I have two experts, including their own technician who said it was "normal wear and tear". Obviously I don't plan to renew my contract. I'm sure they will be glad to see me go, but I have every intention to provide a detailed YELP review, and hope others will benefit from my poor service and stay clear of this company. I will also pursue through the courts and plan to keep the public updated via YELP. They don't even deserve one star! Linda Kaidin Policy# 767325506

3 years ago

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Rhoda Barrington, IL

Their idea of replacing a broken appliance is to offer you Half of the retail value and then give you the amount in Lowe’s gift cards that you get a month later in the mail. Like their valued customers should go without a refrigerator for a month waiting for the gift cards to arrive! Or having so many exclusions on an air conditioning system that you end up paying over half the amount to replace a comparable unit!

3 years ago

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Lynn Brookings, OR

Thus far I filed a claim with CHW at the end of July. I received a CHW Processing Claim email on Aug 4. On Aug 10 an American Appliance Repair representative came for an appointment. A week went by and I had not heard from CHW or AAR. I called AAR and got no response so I called CHW and was told that AAR had not sent a diagnosis. On Aug 24 I received an email from CHE stating the claim was authorized for repair. On Aud 28 I received an email from CHW that you received a diagnosis. On Aug 30 I left a message with AAR that I would be out of town for a week. On Sept 8 I called AAR and left a message that I was home. I’ve left two other messages with them without any response. When you send me an email requesting a rating as you have many times. I feel there should be something to rate. So far I am out another $85.00 with no results.

3 years ago

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Barbara Crockett, TX

I am extremely dissatisfied with the service we received so far. I have submitted 3 claims and not one has been resolved yet. The A/C unit has not been fixed yet, the Tech's have been out 3 times and are to come back sometime this week with the part they THINK will fix the A/C. You sent a Tech out to take a look at our dishwasher. He said it needed a part that he would need to find and never heard from him again. Then I get an email from you stating that the dishwasher situation has been resolved. How is it resolved? No one contacted me to explain that to me. You sent a Tech out to take a look at our water heater that is leaking and you refused to let him fix it. So, our water heater is still leaking badly and ruining our floors and walls.

3 years ago

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Terry St. George, UT

I've only had one claim. The total cost would have been about $1,100. Choice decided to pay for about $500 of it. The rest was "wear and tear" on the washing machine. They could have decided that it all was or none. Bottom line was that wear and tear is what you pay for on a home warranty. If everything is new, you don't need repair. I'll go with another company when Choice finally expires.

3 years ago

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Tony Mangione

Your service is not as advertised. Repair or replace you make it so easy on the ad on TV. However it’s a lie. You wanna replace my stove top and give me $300 when you can’t find a stove top equal to that where the four or 500 bucks at Lowe’s wanna give me a Lowe’s gift card Plus they want to pay for installation. That is absolutely ridiculous. Your company is horrible. I’m definitely gonna change my companies. I’m waiting for a phone. Call your representatives and Management. I don’t get a phone call from them. I will blast this all over the Internet and any of my friends that have this , I’ll talk him out of it.

3 years ago Edited October 18, 2024

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Robert Best Fort Bragg, NC

It seems a good value for the money when the contract is followed. Communications are quick but ambiguous and follow through has been poor. The live agents seem friendly and helpful but there seems to be a disconnect between the assurances I am given and how things play out.

3 years ago

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Tieraney

In August of this year, I think it was August 8, they sent a man out for plumbing and he got the service fee and never showed up again. He also told me several times he was coming and never called or showed. He told me since my toilet was stopped up, to not put tissue in it, but to put it in a plastic bag and throw it out. There was water leaking from under my toilet and as of right now, I spoke with them today, and there's sewage leaking from under my house now from the toilet being stopped up for so long. And I spoke with someone several times and tomorrow I'm supposed to speak with a case manager. I've also spoken with someone today and they called the plumber and had the plumber call me and he told me he couldn't make it because he had no truck to come. So that's been my experience.

3 years ago Edited September 20, 2023

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Iva Grove City, OH

They sent a repair man right away when my air conditioner went out . I was very thankful for their quick response because it was during one of our really hot spells.

3 years ago

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David Carter Hubert, NC

Very quick. Once claim was filed, I had an appointment scheduled within 24 hours. The service technician was very professional and had my dryer up and running in an hour.

3 years ago

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Nicollette Pauksta Charlotte, NC

Unable to have clear conversation on phone with representative related to background noise. The vendors have stated it is a challenge to work with Choice Home Warranty and have provide other warranty companies information that are easier to work with. Had to find my own help, because of lack of prioritizing an urgent concern Too many small print ideas, that limit products covered. The company should have someone assess the home systems so it is identified what is and is not under warranty, versus stipulating after there is a concern with a home system/appliance. This company has many areas of improvement.

3 years ago

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Janice Wilson

Choice Home Warranty 2022-2023 Poor! Placed repair claim for both our Stove and Dryer 7-08-23. Scheduled technician on 07-11-23. Technician came promptly on time scheduled and diagnosed problems with both the dryer and stove. CHW said they needed to be replaced. Tech said CHW would reach out to start replacement process. Well CHW did not provide the adequate replacement value to replace my appliances $350. Had to argue my claim and still felt it was not enough to replace as per their stated in contract the offered $450. Week later I continued to argue and received approx $600 for stove but still only $450 for the dryer. Per CHW website claim update says i received funds in lieu on replacement. Not USD funds but the only offer was LOWES gift cards for replacement not USD and at these prices it doesn’t even replace my model but any BASIC model at LOWES. Very Angry and the frustrated with claim replacement. Next Our A/C went out since 7-18-23 and a technician would not be not available until Thursday 7-27-23, 9 days in 85-95 degree temperatures. Ridiculous! This is second time that they are unable to provide timely service. One month ago I also had A/C problem and had been waiting in 100 degree temperatures for 4 days complained and still no technician assigned 7 days, I finally called the contractor who had come out the year previous under their contractual program and he showed up the next day! 9 days later is Absolutely poor service period. Will not be renewing another 6 years if this is what they call timely service. Oh by the way my left lung is paralysed and doesn’t function well in EXCESSIVE HEAT or BAD AIR QUALITY conditions, We’ll guess what, Both apply here🤬

3 years ago

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George Colorado Springs, CO

Our appliances are all “high end”. We just discovered that if replacement is required, they replace with builder’s grade appliances. Had we known that up front, we would not have purchased. Hopefully we will never need that situation

3 years ago

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