Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Thomas

There was a time when my washer ended up being declined but the manufacturer covered it and I didn't need assistance from choice but the last time I used them, I had an appointment for the next morning.

5 years ago

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Verified Customer

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Angela Eddings

1st request was horrible, tech never showed up. I requested never to have any contact with that company and they made sure I didn't. Every one else have been great!

5 years ago

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Verified Customer

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Carmen S.

I felt that Choice Home Warranty was very responsive to my urgent power outage and sent a referral to a local electrician right away. My problem was resolved the following day.

5 years ago

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Verified Customer

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Dorothey E. Batiste

My feeling is that Choice takes the avenue that best benefits them than the customer, Two of my kitchen appliances we're cash out rather than Choice repairing. It would have been easier for me to have them put in new appliances than to have me worry with getting transaction to get items brought and delivered to me.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 4th, 2020

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Verified Customer

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Andrew

They're reliable and dependable and they get the job done. Last time it was my dishwasher and they knew what I needed and he happened to have it in his truck.

5 years ago

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Verified Customer

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Richard

We've only had on incident since we started with them and they did fine on that so I would say that part is acceptable and satisfactory. Our dryer quit heating and we called a claim in and they sent a guy the very next day.

5 years ago

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Verified Customer

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Anonymous

They accomplish what they set out to accomplish. My bathroom toilet did not work. The technician that they sent over was very helpful and accomplished fixing the toilet.

5 years ago

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Verified Customer

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Corey

I had my refrigerator that went out and I called Choice Home Warranty. It was a buyout thing when Choice Home Warranty offered me two hundred and fifty dollars for a new refrigerator which was very impossible to get a new refrigerator for that price so I had to go make a long. And then I had an issue with that and I lost food and everything. I had to wait two or three to four weeks for a check to come in the mail. I feel like if they take money out of my account for my payment, there should be a way where you go and deposit money to the people's account instead of having to wait two or three weeks for it to come in the mail.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 3rd, 2020

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Verified Customer

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Anonymous

Our air conditioner went out. We were without air conditioning for three weeks because they couldn't get their stuff together. They wouldn't communicate with me during the process. That upset me. The second time, our refrigerator went out and they sent this guy out and they didn't really do anything, they said "turn this button this way and it's good". And I paid him cash, and that was my mistake because I never got a receipt. I don't really care for their customer service because they don't have any that I've dealt with. There was one lady that I kept calling about the air conditioning and I still wound up paying $1200 for the installation. I'm very disappointed in the way they do service. It seems like it takes forever to get it right.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 3rd, 2020

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Verified Customer

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Rachel Held

CHW is quick to get a service person out as quickly as possible. I have always been pleased with my service with CHW and the service they have dispatched to my home.

5 years ago Edited January 10, 2024

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Verified Customer

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Bettye C Allen, TX

If there was a way to give a 0 star rating that is what I would give. We put in a claim for a problem with our pool pump and first they had us send them copies of their two previous denial letters on two other occasions not related to this issue (which is weird that they wouldn't already have this information available themselves) and then say they will not handle this claim until we send proof that the two previous denials were fixed even though they have nothing whatsoever to do with this claim and what they said in their previous denials had nothing to do with what we were asking to fix. We are VERY frustrated and would not recommend them at all! Absolutely the worst customer service and will do anything NOT to pay claims.

5 years ago Edited January 10, 2024

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Verified Customer

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Sandy

Feel like I pay more to get stuff fixed however still pay $45. and than out hundreds more. Not like ad on T.V. Long time customer and have paid $1000. out that yall would not pay. Just dont understand.

5 years ago

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Verified Customer

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Helen

I've only used CHW once. The first person to come had apparently called and canceled but I was not notified until I called the repair person. Good work for the second repair person to come...

5 years ago

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Verified Customer

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Clifton

My garage door didn't open and I called and they had someone here to fix it. All I have to do is call them and they get someone over as quick as they can.

5 years ago

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Verified Customer

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Marion

Two weeks ago I filed a claim on my kitchen sink. They scheduled a technician to come out who never showed up. I messaged choice and they told me they'd get in touch with him. The next day my sink started spraying everywhere and leaking. I had to call someone in because it was an emergency. He ended up fixing it and I sent an invoice into choice for what he charged me and they refused to pay it saying he needed to get prior approval. Everytime I call in a claim they argue about it and deny it. I've had two good experiences. Once my stove broke and they sent out a nice man. He came out fixed it and no problem they paid him. The other time I had a guy come in and unplug my bathtub and he found something else wrong with it and they played for the unplugging but they wouldn't pay for anything else wrong with it. I'm sick of arguing with them. It's like a full time job just trying to get them to pay.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Feb. 26th, 2020

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Verified Customer

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Karen

I've only used them once. The gentleman came out and fixed our stove and there was still a problem with it. The gentleman came back and fixed it and it's all good.

5 years ago

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Verified Customer

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James Hinton, WV

It is a good price for the services you get. I have had some experiences that we weren't very good and some that were very quick and good. So far they take care of what they advertise.

5 years ago

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Verified Customer

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Tom Eutawville, SC

The offer was good. I was not pleased with the other company I had for warranty so we switched. They're a reputable service. They respond to you and get the repair people out quickly.

5 years ago

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Verified Customer

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Anonymous Lafayette, LA

My air conditioning was out and I called and the next day they had somebody out her and I was very satisfied with the work they did. I would highly recommend them to anybody.

5 years ago

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Verified Customer

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Anonymous Boerne, TX

I have been very happy with the service people choice had sent me. I've been able to call and have rapid response and professional, courteous service.

5 years ago

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Verified Customer

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K

My air conditioning was not working properly so I had that repaired. I have a water leak coming from my room and it's not going to be covered, even though I paid for partial coverage. I'm very disappointed in the coverage. Especially because I paid an extra premium for the roof so I probably won't renew it next year.

5 years ago

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Verified Customer

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Tom

I had to have my washing machine repaired and Choice sent somebody out and repaired it and everything was fine. It's just a little slow getting here. It takes them a little time.

5 years ago

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Verified Customer

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Masood

They called a couple of times and they didn't cover what was needed to be covered so I was not very happy but I still reused Choice Home Warranty because it's cheaper to have it. In three years I end up paying out of my pocket because they don't cover the whole thing. It's like the small things they will fix, but when the perfect thing comes up, they just try to come up with excuses.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Feb. 20th, 2020

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Verified Customer

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Eddie

I am very unhappy with Choice Home Warranty because of the following: Takes too long to get a service company to be assigned to my repair Repairmen always complain about not being paid from Choice Home Most of the repair people assigned are not very qualified as most Had a repair person sent for a plumbing issue who was not a plumber

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 20th, 2020

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Verified Customer

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Solomon Columbia, SC

Last month I used the warranty for heating and air conditioning. They said they weren't going to pay for the whole repair. Then they called back later and said they were going to pay for the whole repair. They don't want to pay for certain things.

5 years ago

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Verified Customer

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Anonymous Anderson, SC

They listen to what I have to say and supposedly send the right people most of the time. When it couldn't be fixed, they gave me money to buy another one.

5 years ago

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Verified Customer

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Virginia Omaha, NE

They brought someone right out. When my heater went out, I called them and they sent somebody out. They fixed the heater right away and that was a big thing.

5 years ago

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Verified Customer

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Arman Houston, TX

I just had one problem when I called and they contacted me within 24 hours. We agreed on a date for my dishwasher stuff. When I signed up, they called me seven or eight times trying to talk me into a customer and I told them I already was. They should know who their customers already are.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 20th, 2020

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Verified Customer

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anonymous

Very happy to be with the company. Most recently my furnace went out and the next day someone was out and it was found to be an igniter and it was fixed immediately.

5 years ago

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Verified Customer

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Willie

I had a hot water heater that need replacement and they didn't replace it but they did help me out. They are pretty prompt with their service and get back to me.

5 years ago

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Verified Customer

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Jean

Two weeks ago I had an issue with water coming up my sink. I called them and they set me up a plumber who came within the next 24 hours. They are very good.

5 years ago

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Verified Customer

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Claudia

They respond right away. I've only used it twice both for my dryer and I called and somebody came out the very next day. The people they sent we're very nice.

5 years ago

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Verified Customer

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Ricco

My garbage disposal went out and they sent the technician right away and actually replaced it. They were really quick to assign a claim and get a technician to my house.

5 years ago

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Verified Customer

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Carlos

Our heating system did not work and choice home warranty sent a repairman who fixed it that same day. It is very good quality work with a very quick response time.

5 years ago

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Verified Customer

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Kurt

My refrigerator isn't cooling and they came out and fixed it. They respond extremely fast and the quality of the service has been top notch. I'm very satisfied with them.

5 years ago

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Verified Customer

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William

My interactions with them have all been positive. I needed to have it used recently. My toilet in the guest bedroom area was had sprung a leak and I was able to get a contractor in and he took care of it and everything was done in a reasonable time. I don't think anybody's perfect but they certainly responded very quickly and I was able to get the service I needed in a very timely manner.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We hope you'll take a moment to evaluate your star-rating and update the rating to reflect the positive interactions.

Feb. 18th, 2020

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Verified Customer

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Andrea

I needed to get my toilet back and running and it's in my warranty. They were able to connect me with the plumber within an hour and the plumber came out the next day.'

5 years ago

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Verified Customer

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Patricia

Yes I had a claim on November eleventh and after two and a half months, they finally reported that the washer and dryer was unrepairable on January sixteenth. That information was supplied by four different technicians. The first technician was unqualified I didn't have any faith in him and I did not want him back in my house. The other 3 technicians were very good. Being without a washer and dryer caused so much stress for me with time and expense spent at the laundromat. My replacement for the washer and dryer cost over sixteen hundred dollars for both appliances and I think I should be reimbursed for the appliance that we're unrepairable as stated in their warranty. The dryer and washer were only five years old and they should have lasted twenty years and if they couldn't be repaired why should I have to pay sixteen hundred dollars for a new washer and dryer? They didn't help me. If they couldn't repair it they were supposed to replace it which they did not do.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Feb. 13th, 2020

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Verified Customer

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Steven

They're very responsive. Recently had a heating problem, and they came out and fixed it in a timely fashion. They are very on top of things when I have to file a claim.

5 years ago

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Verified Customer

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Nichelle

I've had no bad experiences so far. Everything has been fine. The only bad thig is that it took them a while to get a technician approved to work so I had to wait a little bit to get started fixing my problem.

5 years ago

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Verified Customer

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Steve

The contractors they use are better than most so you can trust who they are sending to your home. They respond immediately and are pleasant to deal with.

5 years ago

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Linda cullere

Customer service gets right back to you and then gets a person to fix whatever it is you need. I used the warranty for the toilet and they came right away with a plumber and I was very happy about that.

5 years ago

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Verified Customer

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Jennifer

They have handled my claims well. My heater stopped working and it was cold and they sent a repair person and were able to repair it. I did have one instance where I had to have a second opinion but the second time was good.

5 years ago

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Verified Customer

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Annie Harris-Young

I had no trouble when scheduling my service request. Repair tech came out without delay and repairs/replacement was made without question. Service was quick and efficient!

6 years ago

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Verified Customer

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Richard Lieb

The last time I had to use this service on my stove the repairman did a fine job and fixed the oven so it works just fine. He did a great job. But...I always get the feeling when I call in a problem that you are trying to find a way "Not To Fix It" I just get that feeling when I talk to the representative.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 27th, 2020

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Verified Customer

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Alan Marinozzi

Very efficient service if that's not enough for you take it on the road, your survey is a pain in the ass and how dare you tell what I need to say or in how many words don't expect me to do this shit again!

6 years ago

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Verified Customer

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Howard

Everything is done in record time, they told me the guy would be there the next day and he was and everything was done well. Everything was done as advertised.

6 years ago

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Verified Customer

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Bernard

I have used it a lot in the three years that I've had it. They've always taken care of the service that I needed promptly. They haven't let me down yet.

6 years ago

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Verified Customer

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Maria Portland, OR

Very prompt and very kind, good service. My dryer wasn't working all of the sudden and maybe in two or three hours, he responded. I think it is worth it.

6 years ago

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Verified Customer

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Ronald Cordova, TN

I think it is a very good service, not excellent because of the wait time. The dryer went out and I called them and it did take a while to get it looked at, it was about ten days, but they came and did a good job after that.

6 years ago

Choice Home Warranty Reviews