Choice Home Warranty Reviews
9.4
Overall Score
Meeko Holley Stockbridge, GA
My refrigerator went out, where it would not get cold or freeze. I went on line to put in a claim. I received a quick reply stating that a technician will be coming out to service my refrigerator. We came as scheduled and wasn't able to repair my refrigerator. Of course I paid my 65.00 service fee. He called hours later and said I should receive an email in regards to my fridge from Choice Home. And I did. Open the email with a congratulations on replacement of my refrigerator. The only thing that I disagreed upon replacing my fridge with a single door refrigerator, Although I have a side by side. Speaking it's really an older refrigerator. They offer me a ecard to Lowes. For a fraction of the price I paid for it. It would have been great if I had cash app. So I could have bought a fairly new used one of my choice. But I'm happy with the outcome I would just add a little extra for a new one. On the other hand if it had of been newer. That would have be a problem. Now I'm waiting on that ecard to Lowes. Oooh
It could take up to 30 days. That's sucks.
4 years ago
stanfreind@aol.com Rockville Centre, NY
I just had my first experience with your company. The repair appointment was made immediately and the technician arrived on time. He was polite and cordial and I had no concerns until he was ready to leave. I noticed a stain on my tiles just outside of the laundry room that looked like it was caused by some sort of grease.
The technician insisted that he used a tarp or carpet on which to work and that the discoloration on my tiles were not his doing. All I know is that the stain was not there prior to the repair.
This is the third time I am relating this story to you in a survey. I still have not received any response from your end!
4 years ago
Angela Dolega Mocksville, NC
Unfortunately, our incident occured on a holiday weekend so we had to wait longer than we wanted to, but understood the dilema...However, as soon as work resumed, we were given an appoinmtent...The service contractor was knowledgable, professions, friendly and very informative about the situation at hand... We are grateful it was a minor fix, however, because of the overall treatment receied, we are very pleased with the way everything was handled...
4 years ago
Edna A Regala Dallas, TX
I called as soon as my appliance needed service (on 07/03). The person who answered the call was very prompt. I received an email within a couple of hours with a response that the tech would be able to accommodate us on 07/05. This is really amazing being July 4th Holiday weekend and I was expecting a response that the next availability would be another week. The appliance company came as promised and fixed the dishwasher very quickly.
4 years ago
Choice Monroe, MI
It was easy to access and read. There were plenty of online reviews. Your ratings at various web sites along with BBB were impressive. And most importantly to us there was no high pressure sales pitch. Lisa was very professional and answered our questions completely. Plus she was quite willing to give us the time needed to discuss and return her call. All positives for us.
4 years ago
Sarah Wilson Buford, GA
I have been a client of CHW for a couple of years now and they have never failed to respond PROMPTLY when I file a claim. Only once did my insurance did not cover an issue. The icemaker on my refrigerator. But that's alright. Just check your policies closely before filing your claim. They were nice about it. My lights and plumbing issues were handled successfully within 24 hours (except during the holidays). I've never had to recall any work performed. I recommend this company.
4 years ago
Richard “Buck” Garrett Port Aransas, TX
My refrigeration unit in my garage was not performing well. CHW dispatched a technician from SEARS repair services and kept me abreast of the scheduling on the technicians arrival to the day. The Sears technician was very professional and diagnosed the issue promptly and ordered the necessary parts needed to bring the unit back up. The Sears technician has already scheduled the return date to make the full repair. Sears & CHW performed great in this case.
4 years ago
dorothy perez Phoenix, AZ
I saw choice as the #1 of top 5 home warranties. I made a Call to get info and what I was told the coverage is great and the monthly cost is great. I am currently insured with 1st American and I have been dealing with them back and forth different info for the past 2weeks plus because of a broken ac and still it has not been resolved. They have been having me thru hoops. Due to the heat a motel had to be rented and I borrowed money to get a new unit. Still do not have an answer from 1st American. The agent at CHOICE was friendly. helpful and to get covered took just a few minutes.
4 years ago
Saeed Malik Pilot Point, TX
My experience with Choice Home warranty is very positive.
90% of time they are on target.
Only on time I had to deal with a snoty sales Rep.But overall is excellent.
I had an issue with my Air condition and they were on top of this problem.
Only my request is to listen to customer and try to understand their frustration.
They might use some layman language and please send the technician to home to check out problem before you make your conclusion of denial.But again you are on top of issues and do the best to solve the problem.
4 years ago
Laurence Dash Laurel, MD
Technicians showed up promptly, and checked all the functions of my cooling system after I explained the problem I was having. They performed an accurate diagnosis and fixed the problem immediately. They gave me advice on proper maintenance and operation all the heating and cooling systems in my home. Great service. Choice home was also very prompt in scheduling my service once I made the call. I am currently renovating my home and this took a lot of stress off me. Thanks again!
4 years ago
Windsor House Alpharetta, GA
How often does life send you a curve by killing your Dryer mid-day Thursday and the Home Warranty people schedule an appointment the next day. And is fixed in less than 24 hours, and because your on Choice Home Warranty you get a $300 repair for $85.
Not sure how often, but I definitely got to experience it in real time. Happy wife oh yes, so happy life thanks Choice Home Warranty...
4 years ago
Marc Miller Clarksville, TN
They have a very efficient automated system for claim processing. Enter a new claim and you get almost immediate feedback. I found that scheduling with repairmen was very prompt. I only waited a couple of days for someone to come to our home. My only complaint is that it took two visits to have Choice agree to a replacement and then, the replacement will cost me $400.00 in addition to paying $65.00 each for the two service visits. Maybe it's a persistence test? Our contract runs out in two months and I'm leaning 55/45 towards renewing. Don't get the impression that a claim will be covered for no additional charge. I will have more observations once the replacement takes place. Heck, right now I don't know if "replacement" is the entire outside unit or just the compressor. The technician says it only needs a compressor.
4 years ago
Dj W. Cleveland, OH
The agent was very informative about what is covered with the warranty. She was able to answer my questions and set up a payment plan that would be the best for me. We were able to get the Senior/disability discount which was also very helpful. I feel I had a very positive experience, and while I don't look forward to things breaking down in my house, I look forward to getting service under the warranty if and when I need it.
4 years ago
Joseph Behr-Stenzel Charlotte, NC
Our air conditioner stopped cooling and I was very concerned tgat it was going to be a total loss and very expensive replacement. Then I remembered I had Choice Home Warranty coverage, I went to their on line portal and make a claim. And got an appointment set up for two days later. I was concerned it was to far in the future, so I called the service tech directly and he was able to come out the next day. The fee was only $85, as outlined in my agreement, and they covered everything else. All the reaprs were done and we are nice and coole again!
4 years ago
Scott Eagles Olive Branch, MS
Choice Home Warranty provided piece of mind when I purchased my new house. Although the Seller picked and paid for the service, I have been pleased with the response to my home repair requests.
Although they were minor repairs, they were resolved without any issues for Choice Home Warranty.
As with most home warranty companies, it did take a couple of days to get someone out to look at things. Do not expect someone to show up the day an issues is reported or the next day (in all of my cases). This could vary based on homeowner location as some may have more repair contractors than others.
4 years ago
Mylene Wilson King of Prussia, PA
I have been with this company for almost ten years and never have problems placing claims with them. Customer service is awesome, the monthly premium is pretty reasonable. They can send a technician right away. Highly recommended to get warranty for your house because a lot of things can break down specially if you’re not handyman 🙂. Just call Choice Home Warranty you’ll have peace of mind.
4 years ago
Nicy Nash Memphis, TN
Thanks CHW for your promptness in these urgent situations . At one point I didn't know how I was going to have things fixed to the Holy Spirit telling me to get a home warranty plan , so I did. Sometimes the $85.00 is too much but by the grace of GOD I manage . My son and his family were displaced by the pandemic and have been with me
His wife left him with a 3mth old that will be a year on the 24th of this month . It hasn't been easy . With the help of the good Lord and CHW we're going to make it through . Bravo CHW ! Thanks and GOD Bless
.
4 years ago
Geraldine Wood Columbia, SC
I have called the company twice this year. Both times it was for the same reason. First visit the contractor said it was not an AC leak but a roof problem. After a few weeks when the leak came back, this time it actually leaked through the ceiling into and onto my washing machine. I called a roofer, through CHW and when the contractor came and looked at problem, he discovered that the drainage pipes were not connected properly thus causing this leak. Back to CHW to get AC contractor back and this gentlemen fix the problem of the drainage pipes not being connected. I still have the damage caused by the leaking in my closed by washing machine.
4 years ago
Sandy100 Spring Hill, FL
Quick and easy!
Tiago was my serviceman and did an excellent job! Showed me what was wrong and was prompt and efficient. Even though I have to purchase a complete new unit I could see why and was in complete agreement with everything he said. So bottom line - I do have to spend a lot of money - I am confident when my unit is replaced it will be done correctly which is the important part.
4 years ago
Kathleen Turza Darien, IL
I spoke with a gentleman on the phone who was fabulous at what he does, he was excellent at explaining everything to me, extremely professional and he went above and beyond in the aspect of customer service. He is one in a million, I hope his compensation is equal to his outstanding attitude, explanation of options and customer service.
Thanks to him I will refer Choice Warranty to everyone!
4 years ago
Tessie Homestead, FL
The question and answer process was painless. Our rep Marcus was extremely helpful and transparent with the details of the policy coverage and costs. We were able to sign up two properties for extended coverage with an excellent sign on discount. We are excited to hopefully not have to use the service - but if we do we are sure we will be in good hands.
4 years ago
Gertrude Harris Houston, TX
"ALL" Customer Care Agents (Kelvin, Samantha, Lisa and Derrick) whom I spoke with today were very professional. These professional were either employed with Choice Home Warranty or the Servicing Representatives connected with A& E Factory Service(Associated with Sears Home Improvement), responsible for assigning their Technician to come to my home to fix my appliance were great.
My issue was when your Choice Home Warranty Agent accidently identified the Dryer rather than the Washing machine as needing repairs upon submitting my Claim request. So I was concerned that the Technician was going to tell me too call and put in another claim
When he (James) arrived there was no need to fix the washing machine . A closer look in side revealed that there was a penny stuck inside the base of the washing machine which caused the spin cycle to malfunction. Once I removed it with a butter knife the turn cycle started to work just fine. Therefore, no charge required.
4 years ago
Review Source
Rick Meyer Dallas, TX
On Christmas Eve we found that the supply side of the dishwasher valve under the sink was leaking badly. After turning off the hot water at the heater in the attic, I put in a service request to CHW. On the morning of the first working day CHW got back to me and said that they had not yet found a CHW service tech, but authorized us to call our own if desired. We did, and I had a service tech at our home the next afternoon. He needed to go get some parts. I completed the online information that CHW required, and they approved the $265 repair within about 15 minutes. The service tech returned the next day and completed the repair. Now I just have to wait 30 days for CHW to send me a check.
4 years ago Edited January 10, 2024
Cbblighthouse Atlanta, GA
Jack, the Customer Representative with whom I talked was personable, efficient, proficient on his job and seemed to be knowledgeable of the needs and concerns of a senior citizen and how my needs might differ from other customers. Also, living on a fixed pension income he also gave me the senior discount. In a world of making a quick buck, it was refreshing to do business with someone that not only had his eye on the bottom line but also my needs, protection and safety. Only time will tell for sure but I have a good feeling about this company and its employees. We will see.
4 years ago
Kathy Gadd Salt Lake City, UT
The representative was polite and respectful. He was patient in explaining the different options and in answering my questions. The biggest problem I have with Choice is the way they conduct their sales negotiations. They start off like any car salesman with their lead in price then if their is any hesitancy by the buyer they offer slightly better price. By this time I am starting to feel nauseous and you are hit with yet another "special" offer which makes me want to forget the whole thing. Why not cut the crap and just offer your best price right up front? We are not stupid! We know what you are doing and you would gain more respect and customers by avoiding the used car salesman approach. It is such a big turn off and nobody likes it.
4 years ago
Richard McDaniel Westlake, OH
I called about a leaking washing machine. The technician came over and told me the seal and bearing needed to be replaced. I let Choice Home Warrenty know about the diagnosis. Everything went smoothly. The parts came in today, and the technician came out on Saturday and fixed the washer! I am real happy with Choice Home Warrenty and the way they expedited my case. Thank you.
4 years ago
Kathy Vinski Cape Coral, FL
I would give 5 stars, for appt times, very happy with Choice and service calls. However, I can not give this rating when something needs replaced. Every time something needs replaced there is always some reason they say they don’t cover it. And the process starts trying to get the covered appliance or in this case a toilet replaced. Nope not covered due to chemical marks. Where you ask do you see them! You don’t, that’s because the toilet is older, that’s what I was told. So they won’t replace it. Ask for someone else above the person, I’m told there was no one else to talk to she made the final decision. And I can not go above her. There always seems to be a reason they do not cover replacing anything. I love having a home warranty, I never have to worry about who should I call. What kind of company will come. If they are a reputable business . I also wish that Choice would offer a 1 time a year A/C cleaning in the contract. One it benefits me to get it done each year and 2nd because in my view it benefits Choice because they know customers are maintaining the unit. I would not mind that 1 time charge added to my contract with a reasonable fee for it.
4 years ago
Mike T. Charlotte, NC
The technician called to give notice when he would arrive and he was on time, much appreciated. He was attentive and patient when I explained the problem with the upstairs HVAC unit. He inspected the unit, took pictures, adjusted the Freon level. He subsequently informed me of what he did and, due to the age of the unit, advised that he would consult with the owner of the company regarding any needed additional repairs. The technician was knowledgeable and very professional. I was very pleased with the service.
4 years ago
Mike Jones
Excellent customer support and response time. Just over the last 6 months we had our front load washer breakdown and they provided quick support and then just a few days later my hot water tank failed as it began to leak and they replaced with a new tank. I highly recommend Choice Home warranty as you never know when appliances will break down but eventually they do and then you are covered.
4 years ago Edited January 10, 2024
Kim V. Baton Rouge, LA
I haven't used it so far so this review is only based on the phone call I receive. I downgraded a star for being so rushed on the phone. I literally typed in my number and got a call before I had a chance to look at the information online and he didn't explain anything. I had to ask questions but I was still rushed along like he only wanted a quick sale since he was asking for my credit card info. If I wasn't really in the market for this today I would have been very put off. He was nice enough but needs to slow down a minute. I hope I bought the right policy since I don't know much about it yet...
4 years ago
Hilary Power Tucson, AZ
I have had the warranty since February. I was fed up with my previous warranty as they took forever to complete a service call and I could never talk to a person. If I did talk to a person I was always transferred at least once. This was my first claim, I spoke with someone immediately and the service was completed within 4 hours of placing the claim. Great experience so far!
4 years ago
Sharon M Povlak Jacksonville, FL
Jack
was very helpful and knowledgeable.
He explained clearly how we could get a much better value purchasing the 5 year plus one year free!
He also asked us if we had other property that we could get an additional discount.
We do and have now covered it as well.
I had been trying to purchase a Samsung washer extended warranty ,however this will far exceed that. Thank you for answering my inquiry so promptly.
Wish we had done this earlier. We just payed a plumber yesterday!!
Thanks again
Sharon
4 years ago
Tim Gasson Yulee, FL
I was a bit off when it was only auto response. But this was my first time so I played along. To my surprise I was given an appointment for the Monday. This was Sunday evening mind you. The service company (D&J Doors) called first thing Monday morning. He was able to answer a question I had about coverage and was quick with a quote for my non covered problem. He also was able to get the job done in the AM instead of the PM appointment that was made. Bless Home Choice and mostly D&J Doors for their quick response and great repair and price.
4 years ago
Eva Dallas, GA
I have always had good servicemen send out for my problems. They come in a timely matter do the work clean up their mess and I have no problems with choice paying them. Also Adrian Saunders is the main reason I came back to choice because he was so nice when I first I said I wanted to shop around he did not give me a hard time and he said he would call me back periodically which he did and he was always nice. I didn’t have the same results with the other companies I was calling in Shopping prices with weird
4 years ago
Theresa Clark Lansing, IL
My air conditioning unit just stopped working, I panicked then remembered that I had Choice home warranty. I made a claim at about 8pm and the technician was at my home before 9am the next day, made the repair and now all is well. I’m so glad to have Choice home warranty as the go to when I need help in getting repairs made to my home. Amazing!!!
4 years ago
Cheryl Romeoville, IL
This rating is based on two recent claims I made on one of the policies I hold with the company. In both cases I was very pleased with the company’s response, follow-up and the caliber of the assigned technicians. They were both skilled, professional and polite and were able to solve the problems, one with a water heater and the other a furnase.
4 years ago
Review Source
Linda Kay Mt. Pleasant, SC
I have had a Choice Home Warrenty Policy for 2 years now and this is an outstanding company. They produce exactly as they promise… excellent service and response to handle the problem. My most recent experience is with an Air Conditioning system. The technician who came was professional and knowledgeable and responded quickly to help move things along.
4 years ago Edited May 23, 2022
Mohammed Arshad Oswego, IL
Choice Home Warranty came through for us the first time we needed them. Found a small leak coming from the stove top plumbing and called Choice Home Warranty. They listened careful to understand exactly what the problem was and dispatched a plumber for the next day. The plumber showed up before 8 AM and was very professional. He quickly identified the issue with the valve and got it replaced within 15 minutes.
From start to finish, a great experience and gives me peace of mind for any future problems I may encounter in my new home.
4 years ago
Angie Tampa, FL
My first call to CHW to inquire on their coverage and cost was satisfactory. The Representative sounded very confident and knowledgeable, and was able to answer all my questions with his great sense of humor - amazing! To add icing to the cake, I was offered a deal that I could not refuse! I trust that the services being offered will be just as efficient as the Rep, when my plan comes into effect.
4 years ago
Richard Hernandez Altamonte Springs, FL
Well I haven't used the company yet but I love the persistence of commitment between me and them as far as the getting me as a customer with my account and also will the amenities or I should say everything that is covered under this warranty very very good I I like this we going to try it and see again this is something that I saw I caught my eye I liked it and hopefully I'll stay with you guys for a good while all good long time while I'm still at this home possibly if I change homes maybe you guys could go with me thank you Richard Hernandez
4 years ago
JBSP Spencer, NC
Our last item to be reported to CHW WAS AN AIR CONDITIONER PROBLEM. We were promptly assigned a work order number and the service company assigned a repair person to contact us The problem was resolved and air conditioner worked for a week. Due to no fault of CHW another problem has now come up with the same item and again they have responded and have assigned someone to come check the problem. I am very pleased with the service we have received on any problems during the almost three years we had this service. I recently renewed for another three years too.
4 years ago
Julia Mccaskill Denver, CO
Only reason I wouldn’t recommend if you have expensive appliances. When I opened my account the representative told me they match same appliances if cant be fixed. Well that turned out to be a lie. I had two appliances went bad & choice plus didn’t even come close to replacing it with what i had already and what i prefer, so when people ask me who i have i tell them choice plus until my term expire but i don’t recommend if you have expensive appliances. One of other bad service is when my range top went bad. They paid 200 & thats after i complained about it. I paid 400 cuz i had to pay Home Depot to put it in. They estimated the average cost but didn’t consider installation fees!!! Its the point the representative i specifically remember saying i would not come out my pocket other that $45. And i did tell him how costly my appliances are. He said we match make and model even if they discontinued we come as close to it, A lie!!!!
4 years ago
Bernard Carter Sr Huntsville, AL
This is my first time using the Choice Home Warranty and it was a great experience. I submitted my claim and within minutes I received an email scheduling an appointment with a vendor. The technician came out and fixed my issue with no problem. This experience has been great and I recommend Choice Warranty if you are in search for a great Warranty Company.
4 years ago
Shardia Rahway, NJ
I haven't had a full experience yet with Choice Warranty yet, but the short phone experience I had with Leo an account manager as he was explaining me switching over from my current home warranty to choice home was excellent. I am excited to have them on my side in need. Leo is great, efficient and well informed. It was a no brainer for me. Thank you Leo.
4 years ago
Deeth Reaux Nederland, TX
Sales gave me a great deal on a 3yr warranty w/ increased home coverage vs AHS; customer service wait time was <2min as opposed the AHS of 30-60min wait time; customer service changed my appliance failure time to fall w/in policy coverage as I'm a new customer; service tech was from a known and reputable company as opposed to AHS, who'll send no company named techs.
4 years ago
Bern C Stamford, TX
I had the vendor come in to do the needful as we had a plumbing issue. He was professional, got the job done and paid him $75 and he was gone. There was no fuss, not hassle and no issues. The best part is the professional service that you can get from professional vendors rather than handyman. All in all it was a good experience. Thank you Choice Home Warranty!
4 years ago
Helen Kassamanian Henderson, NV
I was directed to the correct department by an automated system. A person answered the call and was able to assist me. I was able to process my new account promptly and efficiently. The agent was professional and knowledgeable. There were no hassles oe delays is setting up my account. I placed my order by phone and was immediately sent an Email confirmation note.
4 years ago
CANDICE BAILEY Elkin, NC
So far so good . This is our initial call to CHW . We have not had a tech come out as of yet so time will tell once we get into the service call . However the customer service agent was extremely nice and took our claim politely and professionally . We have never used a home warranty company before and are extremely apprehensive but you came highly recommended . I will send an updated review once our case is completed .
4 years ago
faye ray Tulsa, OK
the main problem....CHW assigned me to a 1 to 5 time slot w/o cking with the tech.
He notified me that he would be 2:30 to 4:06. that was ok. BUT because of his
appts., he was late. I began texting him at 4:22. Then again at 4:30. No reply.
Finally at 5:08 I get notified he was on his way.
When he arrived, he seemed to know what was wrong. Thot he fixed it, but didn't
Had to start over. Found the true problem. Called in about the issue.
So now I get to find a new dishwasher at Lowes..
I think you should supply someone to install it, since I had to find it at the place your chose. AND someone to haul off the dead one.
Having a home warranty should cover more help for the home owner. Not just put
my money in your acct every month.
I have been a client for several yrs. Doesn't that count for anything.??
4 years ago
Charles Holder Little River, SC
We purchased a vacation getaway home in Little River South Carolina about 3 years ago. Along with our purchase came a Choice Home Warranty contract. I must say that I have been very impressed each time they were needed. Being new in an area makes reliable vendors hard to identify especially when facing emergency needs. Each of the 3 times we called Choice Home Warranty we were provided a quality vendor that was prompt, courteous, and effective in taking care of our needs. I imagine I will be a repeat policy holder at its expiration.
4 years ago
