Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Rose Ferreri Apex, NC

My husband and I had been thinking about doing this for a year; who knew it could be so easy. My registrar was able to get us a veteran's discount and now in our 60's we don't have to worry at night about anything related to our home. We love our home and now we have protected it. Thank you, Choice Home Warranty for making this so simple and I will spread the word to my family about it too.

4 years ago

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Mary Demarce Edgewater, FL

My experience with CHW has been nothing but positive! I put in a claim to have my A/C repaired on Monday last week. Within 24 hrs, a CHW was on it. At first, my claim was denied, but I wrote a letter of Appeal. The following day, I was assigned a case manager by the name of Norvette T. (extraordinary employee who was professional and knowledgeable and a great listener!!) CHW reconsidered my claim and made an extremely fair decision. Within one week, I'm enjoying again my A/C! Can't say enough good about CHW!!

4 years ago

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Linda and Rick Imperial, MO

We've only needed to request someone to repair our appliances a few times since purchasing our plan; however, without the plan we would have paid a lot more! It is well worth the purchase. I would suggest CHW conduct a review of their techs as some are more knowledgeable with the utmost professionalism and others are not. CHW phone reps "listen" to the issue you have and quickly submit your request to available techs with techs responding and scheduling an appointment with a day or two. CHW provides the name, contact info, and day the tech is scheduled to make any repairs. Overall purchasing a plan is well worth the investment.

4 years ago

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Janice Duenas Henderson, NV

My furnace air Recycler went out. Choice sent out a technician that confirmed the diagnosis. Replacement was needed. I was told the part was probably not covered. To my surprise and gratefulness after speaking to a case manager, the repair was approved. Thank you Choice for having excellent customer service. I’m looking forward to the work being done which will be scheduled soon. Thanks Choice!

4 years ago

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Davola Sutton Lansdowne, PA

My service was for Refrigerator appliance. Technician contacted me prior to visit to ascertain the problem. I really appreciated the fact that he suggested I text the serial number to him when I offered that I can hardly see the numbers. Called prior to visit which was prompt, pointed out what I could do to keep my appliance in good repair. What a pleasure it was meeting a repair person who did not imply that the repair was my fault.

4 years ago

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Ernest Connor North Augusta, SC

After comparing several different user agreements from other providers, we selected Choice because of the very clear language and user-friendly format. Additionally, our Choice representative was very knowledgeable and very easy to talk to. Always open to questions and providing timely answers without any sales pressure. Definitely recommend Choice Home warranty

4 years ago

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Nancy Perkins Summerfield, FL

I recently had a plumbing problem and contacted Choice to submit a repair request. As it was somewhat of an emergency, I checked back later that day and was told no service company had picked up the order but that I could find my own plumber and submit the invoice for reimbursement. I did and my repair was approved immediately that same day as was the repair. Never received this type of service with a smile. Thanks Choice!

4 years ago

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MARIE DEALING Middleburg, FL

I LOVE CHOICE HW. Service person shows up on day the appmt. and on time. VERY friendly and understanding of the problem. I had 3 problems within a week. Light in the garage and living room, and the microwave. All I could think, oh Lord please not 2 without 3. But it did happen. My water heater sprayed water out of the knob on top. CHOICE HW repaired it all, without complaining or restrictions. THANK YOU CHOICE HW.

4 years ago

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Tisha B Atlanta, GA

I like Choice Home Warranty because the process to make a claim is super easy - online form to fill out. The technicians are dispatched fast and they are knowledgeable as well. My garage door went on the fritz and Luke came from Ace Garage Doors of Humble and did an amazing job to repair it in a short amount of time. He was knowledgeable, friendly, and courteous. Choice Home warranty has saved my home multiple times with no issues... thank you for the peace of mind you bring!

4 years ago Edited September 14, 2021

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Greig Eichhorst Saint Paul, MN

I was disappointed with my current warranty company. Did some research and found Choice Home Warranty. They showed what's included in each plan online, other companies didn't and once I put in my contact info I received a call in less than a minute. Speedy, knowledgeable representative. Gave me significant discounts for being a senior and having served in the military. Looking forward to this relationship so I paid for the service which will start in 30 days

4 years ago

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Ken Woodrow Scottsdale, AZ

My experience with CHW Service personnel has been mixed. The first service person (Tobe) missed his appointment and did not call. When we finally connected, he was unable to repair the ice maker (although he said he did). He disguised a leak by putting a small ashtray inside the unit to catch dripping water. I had spent an hour mopping the floor behind the bar before he arrived. After Tobe left, I checked for any water on the floor and found none. The next morning there was water again covering the entire floor behind the bar. In other words, the ashtray had filled up and overflowed that night. He never forwarded his repair findings to CHW. This situation required exception management steps. At the time additional service personnel in my area were not available to CHW and I had to manage the repair. The unit is now functioning normally and the floor is completely dry. I have reported the facts to the service team, and am waiting to see if CHW will cover the invoice for the repair. My second experience involving a dishwasher repair was excellent. Sam showed up on time, and the unit is now functioning normally. I appreciated his punctuality and efficiency. I sense CHW cares about quality and invites feedback on performance. I will wait to see how the next service visit goes before forming a final opinion about recommending the service to anyone else.

4 years ago

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John Morillon Gulfport, MS

Over the last year I have only had two negative experiences with technicians 1 over charged me saying part of my service call was not covered, it was. And the other day a technician took the job on Tuesday set the appointment for Friday between 11 and 3 Then no call no show. These instances are not the fault of Choice Home Warranty. They have done their best to resolve the problem both times. I am planning to renew my service soon

4 years ago

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Tommy and Barbara Frye Sr ,

Our dryer broke down and we contacted Choice Home Warranty. They had a repairman out right away. There were several things wrong with our dryer. A part had to be ordered. It took a bit, but it was worth it. Our dryer is years old. But now it works like it is brand new. The repairman was friendly and very professional. He did a great job. Choice Home Warranty sends out only the best.

4 years ago

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James sherman San Francisco, CA

I had a pleasent experience with Kendra C. today I'm changing Home Warranty companies from a Choice competitor The reason is the competitor continuosly exhibits poor customer servive Given my introduction to Choice through Kendra C. she has made a positive first impression I trust the ongoing relationship with Choice will match the high standard of service Kendra C. has established Iwill recomend Chice & Kendra C to my friends & family She is professional , pleasent & effient

4 years ago

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Debra McCarthy South Holland, IL

This is my first experience with Choice Home Warranty. They make it easy to reach them and they responded quickly. The estimated time they provided that the technician would be coming was great and if they were running behind or early they communicated with me to let me know and provided another window of time. The technician was courteous, and the problem was solved. I don’t enjoy looking for technicians and to have someone provide one is worth the service charge fee

4 years ago

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Trace Short Manassas, VA

The service company originally scheduled to make our repairs twice postponed their visit, after we waited throughout the scheduled arrival window. After the second time we cancelled their service and Choice then scheduled Blue Star Appliance to come out. Blue Star scheduled us promptly. The service man arrived on time. He was very nice and respectful and repaired my washer in less than an hour. I recommend him with enthusiasm.

4 years ago

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Bertha Summerville, SC

My garage door would not open. Lights in the garage worked. My brother in law ask me to check my refrigerator, it was not working either. But he called back and said for me to check for a plug in that had been tripped. I checked and sure enough that was the problem. I called choice warranty and canceled my appointment. They were very nice, a tech was coming very quickly. I appreciate the speed of choice warranty.

4 years ago

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Ronnie Gilbert Eastland, TX

Quick to respond to the problem. Did not find someone local. Came out of Lawton Ok. Company that was sent did not inspect the kitchen stove too good. They thought the fan motor was out and when they came back with a new motor and pulled the stove out they found that it had just come unplugged. Took too long to respond and too long to order the part and return. Hope they sent the new motor back.

4 years ago

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Reine Gravier Ashland, OR

I called to request service and was told there was a long wait but they would call me back and I would not lose my place in line. Never did get a call back that day, and had to call again. I did call and speak with someone the next day and they took the information. I got an email saying I could search for help myself if I wished (at least that was what I understood by the wording) but I did not even try to do that. Then I received an email saying someone would call me and would be to my home within 24 hours. I did receive a call from the tech within 10 minutes and he was right here. He looked at the dryer and said he would check for the element at his shop and if there would be back likely by the end of the week - called the next day and came to fix it within the week. Choice Warranty sort of dropped the ball re the promised call back - but in the long run, I had a working dryer quickly and I was very pleased with the tech.

4 years ago

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Emmanuel Gorres Catonsville, MD

Wow what a relief, This Company has shown me with great outmost respect and professionalism than any of the other Home Warranty companies. I had problems with the other company I was with and decided to go with the best - And Choice Home Warranty is TOP NOTCH THE BEST. Quick response and quick turn around time. The price per month is unbeatable, this company I can truly vouch for as being #1 in the business and all around professionalism.

4 years ago

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Wanda Twomey Wylie, TX

The service response was so quick the contractor was trying to contact me much quicker than I expected and caught me not at home when he called. An appointment was rescheduled for a day later and my problem was resolved quickly and expertly. This was my first experience with CHW and I am impressed. E-mails keeping me updated on the progress of my request was very encouraging

4 years ago

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Pablo Adame El Paso, TX

My heater and thermostat went out during the extreme cold experienced last week in Texas; Choice response with their professional technicians was prompt and efficient. The technician Albert was able to diagnose the problem and had my heating system working less than an hour. Superb job and totally satisfied with Choice and their representatives. Kudos!

4 years ago

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A Lakeville, MN

I liked that the communication was very thorough. For complete customer service and knowledge, 1. The technicians need to show credentials that they are with Choice Home Warranty. 2. The technicians need to provide a written document of receipt and services provided (what was wrong and what was done to fix). The ratings below for trustworthiness and quality are somewhat difficult to provide accurately since I did not receive any without a receipt or any proof of service from the technician. I still am unsure of what was wrong, how it was fixed, services provided. I'd probably be able to give you a more accurate / better rating if I had that from the technician. Regards, Kathryn

4 years ago

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Victoria Howard Glendale Heights, IL

I was actually skeptical about the choice home warranty. I’m so glad that I just said get just in case. It has really paid off. I’ve had to use them four times now and each time they provided excellent service and sent professionals out to do the repairs. Now, the thing that I don’t like about the program is that if you just happen to fix the issue before your date it is almost impossible to cancel it. If you cancel through the company that they booked with. You don’t hear any feed back. Feed back is always good.

4 years ago

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John Rodriguez Pflugerville, TX

Great response. my claim was created the same day I called in. I received an email within the hour with service provider information. EMS Home Services contacted me the next day with a scheduled time/day. I confirmed. EMS Home Services technician arrived on time and fixed the problem with my heating unit within an hour. He was very profession and easy to work with. Excellent experience. I will definitely recommend to my friends.

4 years ago

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Audrey Anderson Lawrenceville, GA

Received appointment within a day of calling. The technician was professional and attentive in tracing the problem. Water was dripping inside my storage room from the main waterline from the street. He turned off the water from the main source left, left to get parts, returned and did the repairs all within 2 hrs. He returned to check his work and we both were satisfied.

4 years ago

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Susan Sexton Jefferson City, MO

Technician was late, but texted me why and when he would be able to arrive. When he arrived he identified himself and immediately began working on my washer. He eliminated possibilities and came to the only possibility, When he left, he let me know I would be notified by CHW with your results and recommendations. He was unable to complete the repair because he did not have the part needed with him. As soon as he receives the part he will complete the repair. I am very pleased to this point.

4 years ago

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Kate Harrison

The best plan for the money. The people that have come out have done good work. My dishwasher has worked ever since they fixed it.

4 years ago Edited January 10, 2024

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Guy Pass Christian, MS

Today I became a Choice Home Warranty customer. The process was simple and straight forward. Kurt almost knew in advance what my questions and concerns were. He explained everything. Very knowledgable and professional. The coverage more than meets our needs for today and into the future. I can recommend Choice Home Warranty to my family and friends.

4 years ago

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Sue Ballwin, MO

I like the Plan and Contract I received. what I didn't like was that the agent I spoke with on the Feb 4,2021 said he was going to call me back in 15 minutes when the total amount would not go through my bank...to give me time to contact my bank and OK the withdrawal. He never called me back. When I asked if I could pay the total amount in 2 payments he said, "No". Then I find out that half the amount was taken from my bank account without my permission. and when I called to find out what was going on they told me that the amount taken out was only half of the total and the other half will come out in one month. What upsets me is that the first agent I talked with never called me back to tell me he was approving the 2 payments on the total amount. Just one call back would have made all the difference in the world. This rating is only for my first impressions. I have not received any other service from CHW.

4 years ago

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John Luman Minden, NV

One person, one call for starters. Beat my previous home warranty with Fidelity National by 140 dollars with better coverages and provided additional coverages like sprinkler systems and roof repairs, which weren't even offered by the previous company. You didn't hear children screaming and yelling in the background either; seriously. My representative was easy to understand, and knowledgeable about his companies product unlike the previous guys. All in all, a completely different and superior customer service experience, and capable representation.

4 years ago

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Charles Rowe Albuquerque, NM

We like conversing with the people we talked with, especially Andrew M who signed us up for a total plan plus the hot tube we have, central vacuum, and a second refrigerator we have in the garage totaling annually $774.00 ($64.50 plus a questionable charge of $5.50 month, probably a monthly surcharge).... It is our understanding we pay the first $75.00 on anything that goes wrong with items that you cover.... If any of this is incorrect, please advise.... Many thanks, CHARLES and CAROL ROWE.

4 years ago

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Duffy

I recently switched to First Choice Warranty and have been very pleased with their professional service. Their callback system is efficient, and they respond quickly to issues. I've had several interactions, and each time, the technicians were knowledgeable and effective. Overall, First Choice has exceeded my expectations compared to previous warranty companies.

4 years ago Edited January 10, 2024

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BEVERLY MARTIN Chicago, IL

MY EXPERIENCE WITH CHOICE I WENT TO EMAIL GETTING INFORMATION ABOUT HOME WARRANTY BEFORE I WAS DONE SOMEONE CALLED ASKING DID I NEED OTHER QUESTION I REPLIED NOT QUITE GETTING THE INFORMATION I NEEDED SO THE REP. CALLED ME LATER IN THE DAY HE (LIVE PERSON)BRIEFLY GAVE ME MORE INFORMATION HE WAS PROFESSIONAL AND KNOWLEDGED ABOUT " CHOICE". DID NOT HESITATE VERY GOOD AND I PURCHASED

4 years ago

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Charles Walton Lehi, UT

My service request has not been fulfilled as yet. The first appointment is still two days away, so this review seems a little premature. However, I can say that the process of filing my claim was extremely easy and that the appointment was made within 12 hours of my filing the request. That all seems quite efficient to me. I only hope the actual repair/replacement will be as efficiently handled. That remains to be seen.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 2nd, 2021

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Mary Vandever Prosper, TX

They were unable to get a service person to come work on my electrical system so they gave me the option of finding my own repair man. I did find a repair man and if I work through the paperwork appropriately they will reimburse me for the work that he will do. The customer service representative so I have spoken with on the phone have been helpful and courteous.

4 years ago

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Deborah Chase Detroit, MI

My experience with Mr. C was very pleasant and professional he explained the services that Choice was able to provided with my home owner needs. He also suggested several different promotions that helped me make a decision to purchase a 5-year plan plus 1-year free. I felt valued as a first time customer and look forward to doing business with Choice Home Warranty.

4 years ago

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ELAINE L HATTEN Richardson, TX

My technician was so courteous and respectful! He had to order a part for my refrigerator which took several days to get. I was notified today that the part was in and that he would come today to fix my fridge. He said it would be between 5:00 - 7:00 pm. It was a little later than that, but he did show up, fixed the problem speedily, and left my house at 8:32 pm. That is working above and beyond the call of duty. Thanks Choice Home Warranty and thanks to the wonderful technician you sent to fix my problem.

4 years ago Edited January 10, 2024

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Noel Ussery Virginia Beach, VA

This warranty is good for small problems. But when the bigger issues come along (air conditioning, heating system) Choice isn't so great. Had A/C problems last summer. The Choice tech advised that he couldn't do anything to repair and it wasn't covered because we had not call Choice for yearly service; said the compressor was bad because of lack of maintenance. So, we called a local company and their technician came and was able to repair the system and had it running within an hour. The Choice tech had, in his efforts, put parts back incorrectly. Recently we had a problem with our boiler/heating leaking from the overflow vent. The Choice tech came out and said he could not repair it and that the entire boiler would have to be taken apart to fix the problem. Also, he didn't have time to do such a large project. He suggested we wait until spring to have it repaired even though we had water leaking in the garage and had to empty the container that was catching the drips a couple times a day. SO, again we called the same local company; and the problem is now fixed. Several parts were replaced and the fix completed in timely manner; and water is no longer leaking! So for dryers, washers, etc and small electrical jobs Choice has been fine. BUT.... we wouldn't recommend them to friends because of our experiences with the major repairs. The service charge is very reasonable, but that doesn't help when we have to call on other professionals for the larger problems.

4 years ago

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Susan Harvey Southport, NC

The ease at which to file a claim was phenomenal. After filing my claim on line I received an email from the technician in about 30 minutes regarding an appointment for my service claim. Choice Home Warranty really came through for us in a timely manner and with the professional mannerism we appreciated. Problem solved, case closed. Thank you Choice Home Warranty.

4 years ago Edited November 13, 2023

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JSBjr Pensacola, FL

Online request was very easy. Received notice of an appointment within an hour. The plumbing technician, Douglas, of All Pro Plumbing was very knowledgeable and resolved our issue of whistling pipes in less than 30 minutes. This is the second time we've called CHW (different issues) and we've been exceptionally pleased with their service and the technicians they've sent.

4 years ago

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Jacqueline Darnell ,

I have no used the service yet as I've just started and there is a 30 day wait to be able to file a claim. I do like the way your representative explained the service and helped me set up a plan for my residence and for the one I own that my daughter lives in. I pricing was excellent and your rep was very smooth in the way he explained the benefits and his attention to details. I hope we don't need the service often, but I do have an older home and some of the issues that go along with it. Your rep was well trained and experienced.

4 years ago

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MrMrsIsaac Augusta, GA

We just signed with Choice because the previous owners had another home warranty that is expiring shortly. We spoke to Larry! He was awesome! After breaking everything down and comparing it to what we have now and why we should spend just a couple more dollars. He is very passionate about his company and very knowledgeable so he convinced us! We re satisfied with the decision we made. He is a keeper and a great asset to Choice. Thanks Larry!

4 years ago

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Jeffrey R. Layman ,

This service call provided us with a educated service person to check out why our washing machine wasn’t working correctly. After speaking with him I found that he’d been servicing Appliences for 17 year’s. Well done Unfortunately Choices Warranty provided a settlement for us to purchase another washer and I believe the amount is expectable. We have had other settlements on appliences that we felt were low, I guess these settlement amount come based upon current values including how old that applience are. Last, the previous settlement check took much longer to receive than they stated it would.

4 years ago

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Glenda Orren Ferris, TX

Each time I have had a claim the service company choice sent was very professional, reliable and fixed my problems. I have had other warranty company that sent unqualified people out so it means alot to have professional companies service my issues. I live in the country so it can be difficult to get service people. Everyone at Choice has been helpful and polite. I highly recommend Choice Warranty.

4 years ago

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Pam Raleigh, NC

Just signed up with this company after leaving another home warranty company that I have not been pleased with. From the beginning of the call till the end Carter was very informative and courteous and helped me get a plan for me. If the customer service from the start was any indication of how the service calls will be, I will be glad I switched and wonder why i waited so long.

4 years ago Edited September 14, 2021

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Ad One Washington, DC

The best in the business! 24/7 service, and they truly understand an emergency service request. The technicians came right on time, within 3 hours of my online request, were very thorough in their investigation of my HVAC unit niy problem, changed the capacitator, did room temp check in every nook and corner, cleaned the unit, replaced the filter, and left my home in all smiles! That is why I signed up for a 3 year contract as a customer!! Thank you for excellent services rendered.

4 years ago

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Ralph & Mary Ann Close Georgetown, TX

In two years time, we have used our warranty service 3 times -- HVAC not turning on, garage door opener, and yesterday icemaker not dispensing ice. All three times Choice Warranty has sent out excellent servicemen, and being new to our area, I would not have known whom to call! Life is so much simpler with a home appliance warranty even if I don't get in return the full amount spent for the year's contract.

4 years ago

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Mark Gadbury ,

My recent experience was not good. CHW needs to implement a system to be able to take care of an emergency. My furnace quit working Friday morning December 18, 2020. I called CHW and opened a claim. About an hour an a half later I received notification that someone would be here on Monday, December 21. I live in Colorado and can't be without heat in the winter time for 3 days. I called CHW again and explained my situation. They said they would reassign the claim. A couple hours went by and I heard nothing. So with the temperature under 60 degrees I made a decision to call a local furnace shop. The first one I called said they could have someone here in an hour. It was less than an hour and the technician showed up and fixed the furnace to the tune of over $300. Mark Gadbury Fort Collins, CO

4 years ago

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Angela Allison Kingwood, TX

When purchasing my home I researched several warranty companies and based on reviews I selected Choice Home Warranty, and so glad I did! I had to utilize the warranty when my garbage disposal quit working one evening. The online claim process was so easy to use. By the time I woke up the next morning a plumber had been assigned to my claim & he provide quick service that day! I have already recommended Choice Home Warranty to others and shared my experience with my realtor and friends.

4 years ago

Choice Home Warranty Reviews