Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Anna

I am doing this 5 start because I choose this for my own personal reasons….I call went I was in need and they help me right away on the phone it took 2 weeks for the laundry machine to be fixed but it was fine with me just to be patient and wait…. I paid $80.00 on the first visit I think it’s the way it should be.,,.thanks

10 months ago

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TLC Account

It was a great experience. I was skeptical at first, but I called and put in a claim, paid the deductible and scheduled the repair, and everything is done with no problems or issues. I’ll see about a couple more claims and if everything goes fine again I would probably get this for all of my properties..

10 months ago

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K. T.

I liked that they made it right by giving credit for the service fee since their car gave incorrect coverage info stating circuit breaker overloads were covered when they were NOT covered. Although it took a lot of time, arguing, phone tag and lots of time on hold before they gave the credit. They gave many no's at first and lied about pulling the tape of my conversation with the csr that made the mistake, initially. In the end they made it right thankfully. The service request I used it for was for my GE washer that had a broken belt and clogged fabric softener cup. The appointment given was over a week later so my laundry piled up and it was impossible to get a closer appointment time and they didn't seem very interested in helping me get a sooner appointment either. The tech fixed the issue though plus explained and showed me how to unclogg the fab softener cup if that happens again. What I didn't care for was how the check left when he was finished and waited till after he was gone to call me to let me know he was finished and explain a few other details that I really couldn't make out because the phone connection wasn't the best. I'm not sure why he did that and why he wouldn't call me when he was done then leave after talking to me so that part I thought was weird and unprofessional. I should probably give a lower score but because he fixed the issue no nonsense and the claim process was fairly easy plus the service fee was zero for me I think it deserves a three at least but they don't like to cover or follow any of their coverages Plus credit for that service fee even though they're on the wrong no matter what anyway you really have to pull teeth to get them to honor what they agree on and what's right which I think is very very wrong of the company and it doesn't look good therefore I'm not renewing my policy with them.

10 months ago

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BERRY BROWN

I was in a tight spot with having no water in my house. I was desperate to have this resolved quickly (for obvious reasons) Tamika at Choice is a SUPER STAR and made sure things where handled appropriately and to my satisfaction. Tamika is a tremendous asset!

10 months ago

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Richard Turk

I called and a technician was out the next day. He diagnosed the problem with my washer. He submitted his diagnosis and the same day they responded to me and told me what their decision was and I was well pleased with the ease and speed of being a member of Choice Home Warranty.

11 months ago

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Nancy Bracken

They advertise if the appliance, HVAC, etc. cannot be repaired they will replace it. That’s simply not true. They will pay half of what a new one would cost. However, they are very easy to work with and do everything they can to keep you as a happy customer. The service company, Simplicity Services, they sent to get my air conditioner going was very good. They were on time, made the repairs in amazing time, changed the filter, and checked the output for a good amount of time. Josh was friendly and very knowledgeable!

11 months ago

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Kapil Ahuja

I have been the customer of choice from last 4 years now. I will say they have exceeded my expectations. None of my claim have been denied or delayed due to financial reasons. They have always sent a qualified technician to my home.

11 months ago

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Nii

Technician was on time, knowledgeable and customer friendly. He knew his work was able to locate the problem affecting the functioning of the dish washing machine in a short time, about 15-20mins. He explained the process and went ahead to fix the problem.

11 months ago

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Sue Gottesman

first - Best Company needs to incorporate into their code that multiple reviews can be given because multiple claims can be made and each claim should be rated. Best Company sent me a link after a HORRIBLE experience with Choice about replacing my microwave - in which they offered 1/3 of what a replacement costs AND they DON'T Install it! and I STILL HAVEN'T GOTTEN MY CHECK. However, for my last claim for my garage door opener, the technician was able to fix it and all I had to pay was the service charge. The technician did say that choice wouldn't cover it if it broke again if i didn't also have an uncovered service of balancing done - so i paid for that - not sure if i was duped but I do have an extra wide garage door and it made sense. so i did it. but the point was that CHOICE was 5 stars on this claim. the best I can do is give an average rating I supposed, because each claim is handled differently and should be rated thus.

11 months ago Edited June 6, 2025

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Gary Deaton

Choice advertises their plans at $45 to $55 dollars per month but they charge me $89 per month.....

1 month ago

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Verified Customer

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Krycia

Choice Home was rated highest home warranty. Price was average

3 months ago

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Verified Customer

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Andrew

Had AHS before. But, you Choice is better!! Aloha

3 months ago

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Verified Customer

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Scott

someplace that gets things done in a timely manner

3 months ago

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Gary

It was recommended to me by my real estate agent.

3 months ago

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Kachia

They came in and got the job done fast and affordable

3 months ago

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Fredda

The company was responsive to my needs and handled my request promptly

3 months ago

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Verified Customer

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Charlottedavid

Thanks everyone was really nice and everything was great

3 months ago

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Verified Customer

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Sandy

Quick response and reliable contractors to do the work

3 months ago

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Charlie

Choice Home Warranty they are the best I

3 months ago

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Edward

They had a repairman out with then 24hr to get the job done

3 months ago

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Verified Customer

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Mary

They are quick to respond and quick to pay

3 months ago

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Christopher

Best reviews when starting out. Very happy with them

3 months ago

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Frances

The technician, David, was very professional and friendly.

3 months ago

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Verified Customer

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Margarita

Good service and the service guy did an awesome job

3 months ago

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Joe

Prompt service, app takes care of everything.

3 months ago

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Deontae

Excellent job, quick, clean and efficient

3 months ago

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Donna

he was pleasant and knew what he was doing. very friendly

3 months ago

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Dawn

They came out and fixed my dryer perfectly

3 months ago

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Randy

Great experience, recommend Choice Home Warranty

3 months ago

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Lawrence

Easy to work with, immediate response to problem.

3 months ago

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Cheryl

After reviewing the other services I chose to use Choice Home Waranty.

3 months ago

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Verified Customer

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RICHARD Savin And Eileen Grady-Savin

Prompt efficent service. Easy claims on line.

3 months ago

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Verified Customer

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Bridgette

First time experience…. Good so far. Thanks

3 months ago

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Evelyn

Tech was on time and very knowledgeable.

3 months ago

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Joe

Good pricing and service""………………………………..

3 months ago

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Veldonna

Polite, got right to work and very knowledgeable!!

3 months ago

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Verified Customer

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Daniel

Have been happy with the timely service when needs arise

3 months ago

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Keith

They usually stand behind their warranty

3 months ago

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Edward

Can not talk to a real person , and no one ever calls you back , The AI is not working

3 months ago

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Verified Customer

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Mj

From review that I read about customer satisfaction

3 months ago

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Verified Customer

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Lois

We called. They sent a service man. He was excellent.

3 months ago

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John Rettig

Great job and quick follow up. Thank you

3 months ago

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William

Technician was great, took care problem asap

3 months ago

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Carole Schneider

I had a problem . They came right away and took care of it.

3 months ago

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Janice King

I had heard good things from friends about Choice -

3 months ago

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Ludivina Reyes

When I called them for repair they responded fast.

3 months ago

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Gene

The gentleman came on time and fixed our issue that day.

3 months ago

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Don

Was recommended very high on the internet,

3 months ago

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Robert

Good price and good service. Good ratings

3 months ago

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Verified Customer

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Richard

Excellent experience all around!!!!!!!@@

3 months ago

Choice Home Warranty Reviews