Choice Home Warranty: Read 47,713 User Reviews From Real Homeowners

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Albert Edmond

Great service. Quick to respond to claims.

2 months ago

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Linda

They only want to pay for minor stuff not huge expenses to the homeowner

2 months ago

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Jonathan

this warranty policy was bought by home seller.

2 months ago

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Joyce

They offered me a great coverage option.

2 months ago

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Mehdi

The job is not completed, I am waiting for technician to complete the job. It’s been more than 2 weeks

2 months ago

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Richard Turk

I called and a technician was out the next day. He diagnosed the problem with my washer. He submitted his diagnosis and the same day they responded to me and told me what their decision was and I was well pleased with the ease and speed of being a member of Choice Home Warranty.

9 months ago

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Nancy Bracken

They advertise if the appliance, HVAC, etc. cannot be repaired they will replace it. That’s simply not true. They will pay half of what a new one would cost. However, they are very easy to work with and do everything they can to keep you as a happy customer. The service company, Simplicity Services, they sent to get my air conditioner going was very good. They were on time, made the repairs in amazing time, changed the filter, and checked the output for a good amount of time. Josh was friendly and very knowledgeable!

9 months ago

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Kapil Ahuja

I have been the customer of choice from last 4 years now. I will say they have exceeded my expectations. None of my claim have been denied or delayed due to financial reasons. They have always sent a qualified technician to my home.

9 months ago

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Nii

Technician was on time, knowledgeable and customer friendly. He knew his work was able to locate the problem affecting the functioning of the dish washing machine in a short time, about 15-20mins. He explained the process and went ahead to fix the problem.

10 months ago

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Sue Gottesman

first - Best Company needs to incorporate into their code that multiple reviews can be given because multiple claims can be made and each claim should be rated. Best Company sent me a link after a HORRIBLE experience with Choice about replacing my microwave - in which they offered 1/3 of what a replacement costs AND they DON'T Install it! and I STILL HAVEN'T GOTTEN MY CHECK. However, for my last claim for my garage door opener, the technician was able to fix it and all I had to pay was the service charge. The technician did say that choice wouldn't cover it if it broke again if i didn't also have an uncovered service of balancing done - so i paid for that - not sure if i was duped but I do have an extra wide garage door and it made sense. so i did it. but the point was that CHOICE was 5 stars on this claim. the best I can do is give an average rating I supposed, because each claim is handled differently and should be rated thus.

10 months ago Edited June 6, 2025

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Mike Hesterberg Production Manager - DeVol DBR

My air conditioner did not come on when we tried in on the first hot day of May. I made the claim on line at the end of the day and with in 24 hours, we had our air conditioner fixed. The service provider was prompt in returning our request and he was here over an hour, diagnosed the problem, had the part and made the repair. Thank you

10 months ago

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Michael Collins

Customer service was outstanding! I spoke with Adam, and he was patient, very professional and courteous. He walked us through the entire process and answered all our questions completely. The coverage is very affordable, and we think this will be good for us! Thank you, Choice Home Warranty!

10 months ago

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Doug

I emailed my washing machine problem in and received an appointment within 2 days. The repair man inspected my washing machine and ordered new springs. He returned and repaired my machine the next week. Very satisfied with response and repairman.

10 months ago

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Sam Lostroscio

I have been a customer of Choice Home Warranty for several years. They have been outstanding responding to and covering all of the claims on HVAC,, refrigerators, humidifiers , stove and dish washer. They live up to the warranty policy with no hassle! I will continue to use them for sure !

11 months ago

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P Wu

My torsion spring of garage door broke, and I reported to Choice Home Warranty early in the morning. It was a Saturday, which I could have gone to a store to get parts or get a service company to come out; but, according to the contract, I had to wait for Choice Home Warranty. They didn't get back to me until late in the day, too late to go to a store, and too late to get a technician to come out, to tell me I could find my own technician. I submitted one for $250, that was approved, with $100 service call deduction, but the tech became non responsive later. I had to find a replacement that cost $350, was not approved because CHW was not reviewing the changes. I found CHW not worth the money for this event, but I will stick with the company for the rest of the contract year and see if there is any improvement.

11 months ago

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lori murphy

Filed an ac claim. Asked to be referred to a different company, NOT the company that had already been out to supposedly fix same unit ac AND heat. EMS was sent to fix our unit. VERY pleased with EMS! They were professional and efficient. Each time I spoke with Choice, they would set the appointment day and time. The first appointment, no one showed. Called EMS. The apologized but explained Choice does NOT make appointments, EMS does. When I called Choice to tell them I was told by EMS to ignore Choice's appointments and only respond to the company's emails. Very confusing. They were also quick to close the claim, due to a circuit breaker needing to be exchanged. My husband did the work so another ac tech could be sent out. Received another email with date and time that EMS did NOT make.

11 months ago

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Wes Bush

Easy online system to file claims. I was contacted the same day by the service provider by both email and phone to confirm the next day appointment. Provider called and said he was on the way a few minutes ahead of the appointment window. The issue was resolved within a couple of hours of arrival - great communication and great service!

11 months ago

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Nahid Nia

I would like to express my appreciation for Jesica (3651) at Choice Home Warranty for handling my claim professionally and ethically. She communicated clearly, responded promptly, and guided the process with care and integrity. I am very satisfied with her service.

11 months ago Edited November 25, 2025

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Kam Horne

Great service and service technicians. Claims always handled quickly!

1 month ago

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Charles Alexander

They have agreed to pay my claim in a timely manner

3 months ago

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Carol Ervin

Choice Home Warranty really helped us out!

3 months ago Edited February 3, 2026

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Barbara Spangler Margaret Jamison

Home Choice did not cover the replacement of an appliance that could not be repaired.

3 months ago

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Charles

Choice is great, the best very quick and did great job

3 months ago

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Thomas Terranova

Excellent services as always5 stars service

3 months ago

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Patricia McClendon

Great prompt service. Customer service professional.

3 months ago

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PHIL Lowe

EVERYTHING WAS HANDLED WITH TELATVE EASE

3 months ago

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Kennith and Gail Perkins

The best out there!! Choice has never done us wrong, yet

3 months ago

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JOHN CARNATHAN

Better then ahs great customer service and reasonable rates

3 months ago

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Brenda Allen

For people that work there. Everyone has been so nice.

3 months ago

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Richard

Great to work with while having an issue

3 months ago

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Tony Conte

Veterans preference and discounts. The amount of items covered in their plans.

3 months ago

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Rosyln Davis

Because they have a good rate and service

3 months ago

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Terry And Claire Porter

We were without heat for 8 days. AC guy said it was a breaker so we needed an electrician. Took 6 days for electrician to come after that.

3 months ago

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Harold Kane

Very thankful for choice in my times of needs!

3 months ago

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Marvin Harrington

Very responsive and professional. Would highly recommend.

3 months ago

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Cardi DeMonaco

The plumbers that came to the house where polite and professional

3 months ago

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Linda Carter

Very easy to file a claim and get service

3 months ago

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April Lagasse

Fast response on claims. I have had them for 4 years now

3 months ago

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Elizabeth Jones

They are the very best home warranty company I've ever had.

3 months ago

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Keith Walters

The timeliness and pool professionalism .

3 months ago

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McKenzie

Prompt response and awesome service! Thanks!

3 months ago

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Louise Faulkner

Shopped around. Had the best price for what I needed.

3 months ago

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Kenneth/Sharon Caldwell

The Technician was knowledgeable & Informative

3 months ago

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Timothy

Wonderful, efficient, friendly service. Thanks!

3 months ago

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Cynthia Molina

Great service. Courteous and professional.

3 months ago

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Eloy Alicea Alvira

Great service and the they were right on time.

3 months ago

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Cheryl Deminds

Things are going great loving the service

3 months ago

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Thomas Dorsey

When researching it was #1 at the time and seemed like a great thing to have.

3 months ago

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Thomas Kirtley

Prompt service and great service provider😀

3 months ago

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Carole Kennedy

They were very professional and would work with you!

3 months ago

Choice Home Warranty Reviews