Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Kim Galewski Naperville, IL

Plumber they sent out only found 1 toilet leaking, but there were actually 2 leaking. Plumber totally missed it! Had to call another plumber I trusted & had him replace the leaky t

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 11th, 2021

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Brian High Point, NC

I always here back but calling customer service is still inconvenient. I had to spend two nights in a hotel when I had a pluming issue, waiting for it to get fixed. I could have saved money by calling a plumber myself.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 29th, 2021

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Earl Callahan, FL

I wish Choice would cover more stuff than when we bought it five years ago. They didn’t cover my air conditioner when I needed it. They did cover the refrigerator and the garage door. The technicians are outstanding.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jul. 29th, 2021

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Verified Customer

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William Murrell Cypress, TX

CHW has been very prompt and communicative with my account. I like the way they keep you updated and their techs have all done a good job

3 years ago

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Warren L Reynolds Plano, TX

service venders are not vetted and puts me in a very bad positions to deal with incompetence and then some of your staff then try to blame us and this becomes very ittating.Then you donot return calls at times and we becomes very frustrated.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jul. 22nd, 2021

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Shelley Omaha, NE

I had a other home warranty coverage that covered nearly everything. The warranty we have with Choice does not. Plus they don't give annual checks and cleanings to prevent future breakdowns. I will go back to the other company once this runs out

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 22nd, 2021

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Queen Perrine, FL

I'll give them a 3 because when they replaced my garbage disposal which was very expensive the one they put in was very cheap it works like a toy so far everything else was good

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 22nd, 2021

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Larry Simone Kyle, TX

It was the night before the Fourth of July my AC went out technician says I need a new motor. I said will put it in he had one on the truck he says I got to get approval from Phone choice and it would take till Tuesday for days after the holiday. That's absolutely crazy. I challenge your managers to call me up. I had eight people coming to my house and we had no AC because the motor had to be approved before we put in why can't you start approving things when we call. If the motor is out and you have the part installed and reconcile later

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 22nd, 2021

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Verified Customer

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John Morton Ocala, FL

Recently had a problem and they someone come in 3 days. The tech knew immediately what the problem was and it fixed in less than 15 minutes

3 years ago

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Dwight Stokes Lady Lake, FL

Issues take a long time to get resolved. I made a claim in early March that didn't get completed until June. Made another claim in June and currently waiting for the part to come in.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 21st, 2021

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Arturo Las Vegas, NV

I would recommend this company to anyone. They provided the service they say do. When I make a claim, I get paid right away and a clear response.

3 years ago

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Alan Grayson, GA

A couple of months ago, it took them about six months to get a part I needed for the conditioner and then two to three weeks for someone to come over to install it. In that time me and my wife were without air conditioner on the main floor. My wife is a cancer survivor so it was very tough on her health. They kept telling me the part was ordered but it took a long time.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .

Jul. 22nd, 2021

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Judith Nitro, WV

Not really satisfied with CHW. They couldn’t find anyone for the air conditioner when it was 94 degrees outside. Why am I paying them? I found someone through church and they did reimburse me but it took a long time.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 22nd, 2021

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Verified Customer

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Carlos Groveland, FL

I found them fifteen years ago. My claims have been taken care of right away. It is quick and very easy. I am very pleased.

3 years ago

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Reginald Dacula, GA

Read the fine print of what is covered and not. They should state it better but they were able to get someone out for my air conditioner the next day.

3 years ago

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Linda Lewisville, TX

I was dealing with a problem for four years and the repair man they sent out was not only able to properly diagnose the cause but also take care of it.

3 years ago

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Verified Customer

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Anonymous Silver Spring, MD

Choice home is very reliable. I am very satisfied with the work done. They are very prompt in responding. It is very efficient.

3 years ago

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D A Battle Ground, WA

We got choice to cover the air conditioner and they didn’t cover the air conditioner. We paid the sixty five dollars for the technician to come out to be told the part wasn’t covered so we wound up having to pay several thousand dollars to buy a new air conditioner with no reimbursement from them.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 22nd, 2021

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Verified Customer

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Raj Chapel Hill, NC

I’m not happy with their service. I was talking to a claim specialist and she didn’t like what I said so she hung up the phone. Their customer service department does not have enough knowledge to handle claims properly. You cannot deny claims just because, there should be a reason for it.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .

Jul. 22nd, 2021

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Verified Customer

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Ron New Eagle, PA

Choice Home Warranty has done what I needed them to do. It is perfect. My claim was dealt with right away. It was great.

3 years ago

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Dwight & Sandra Egg Harbor Township, NJ

The best warranty program. The services are excellent. It is a good value but it can be difficult to get a hold of customer service and parts take a long time.

3 years ago

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Verified Customer

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Jean Jacksonville, NC

I am pleased with the service. The technician came out and did a good job and he explained what he was going. I would use it again.

3 years ago

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Verified Customer

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Anonymous Pearland, TX

Choice is professional. I know they fill fix my issues and treat me like I am important. I am thankful I chose them. It was not a mistake.

3 years ago

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Verified Customer

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Lueseuse Forney, TX

Doesn’t give me much coverage because it doesn’t really over anything. I can’t get my car out of the garage because of a broken spring in the opener and it is almost five hundred dollars.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jul. 22nd, 2021

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Verified Customer

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Debbie Greensburg, IN

Good price and they were able to get someone out the next day for my garage door though it did take a while to get someone to fix the dryer.

3 years ago

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Verified Customer

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Don Gulf Shores, AL

It works better than I thought it would. It is very easy to do a claim on the internet and they come out right away. I am very satisfied.

3 years ago

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Verified Customer

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Nazareth & Francoeur Orlando, FL

Customer service seems to be almost always there. When I called about my garage door opener, they fixed the problem. It is affordable and prompt and useful.

3 years ago

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Verified Customer

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Joanne Johnston, RI

Very happy with them. They do their job. They don’t say they are going to do something and not do it. The company seems to be very good.

3 years ago

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Verified Customer

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Ejigu Las Vegas, NV

Good, reliable service. This year I had an issue with the AC and they sent out a technician and he added freon and it is looking good now.

3 years ago

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Verified Customer

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Fedor And Monica Weston, FL

On the fifth of July I had air conditioning issues and someone was there that afternoon to check on it. It is always there when you need it.

3 years ago

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Verified Customer

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Gail Fort Lauderdale, FL

All of customer service is very responsive and able to get me good service. I think it is a good company. They have the best package.

3 years ago

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Verified Customer

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Honour Dayton, OH

Choice Home Warranty has consistently turned down coverage from multiple things that have gone wrong. I had a problem with the freezer, which is overed under a separate additional payment. They sent someone out and after I paid the sixty five dollars, they informed me that the cause was mice therefore they couldn’t cover it. If you have ever had any mice, squirrels, or insects in your home, I wouldn’t even think about it.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 14th, 2021

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Joy Wayman Murphysboro, IL

It took a while to find a repair person in my area willing to deal with the paperwork involved in submitting a claim. I only received about half the money needed to replace my cooktop.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 14th, 2021

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Verified Customer

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Alan DeHays Westerville, OH

Great customer service over the phone and the technician that came to the house was friendly and had excellent knowledge of the situation.

3 years ago

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Verified Customer

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S.Pearce Garrison, NY

They dispatched a HVAC person who had several bad reviews. The repair person said the repairs did not fall under the "normal wear and tear" Choice Policy. After further investigation I discovered I was overcharged, AND the tech did not repair the A/C unit. I further had a second technician who ultimately repaired the unit. CHOICE did nothing to help, no did they apologize or cover ANY of the cost. I would never get a home warranty policy as I can see that they make every effort to say that the repairs are not covered.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 14th, 2021

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Verified Customer

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gerald w stewart Aubrey, TX

Called maker of our Frig and didn't know what we were talking about . Called choice and the guy who came out knew instantly how to fix it.

3 years ago

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Verified Customer

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Mike Kenny Johns Island, SC

Two claims over 3 1/2 years and both denied - In the first claim I was offered a compromise (why offer a compromise if the denial said it was absolutely not covered?) _ The second claim was denied after initially accepting the claim - I feel Choice just denies and the sees what happens and see if they get any complaints) - Choice does not care about policyholders, only if they can avoid paying anything

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 14th, 2021

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Verified Customer

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David Gregory Martinsburg, WV

I'm not having a great experience with my current claim. I'm not as in the loop on costs as I thought I would be. Explanations of why things are happening a certain way are poor. I feel like I'm in the middle between choice and the company they contracted to do the work.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jul. 8th, 2021

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Diane Sneads, FL

To slow to respond to anything. It's been over a month on my dishwasher repair. Technician was out twice replaced board, still doesn't work. Scheduled two appointments with no-show, or call. They requested a new technicianWith no response. It's just been a long journey and I'm still waiting.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 9th, 2021

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Lanise Ferguson Columbia, SC

Customer service will not call back if issue occurs have to call to many to get so where. Can never speak with supervisor abuse it's a call center. Not good policy coverage.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 8th, 2021

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Doris Reynolds Salem, OR

I have contacted them regarding a blocked shower drain twice. I have been sent information regarding plumbers scheduled to take care of the issue. Both plumbing companies were not aware of my appointment nor did either of them have any business with Choice. So now I am still with a slow drain that I will have to have fixed with my own plumber.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 8th, 2021

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Verified Customer

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Beverly Waters Chandler, AZ

I have not got my dishwasher fixed yet, not have I received my check so that I can go look for a new appliance. I had a claim earlier and it went well this time no one has carried the ball to see that I got taken care of. Also had an oven claim that no one had addresses. I would like to get this taken care of as as possible. Please help me get this done.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 8th, 2021

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Verified Customer

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Tami Leak Martinsville, VA

I have used them once so far, and was pleased with the result. The company they sent did a great job and did it quickly.

3 years ago

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Verified Customer

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susan Milton, FL

One of my services took more than one trip because Choice would only authorize one part at a time. Why have a professional come out if you do not follow their advice

3 years ago

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Walter Calabash, NC

The worse ever. Have been without our freezer for 6 weeks now and counting. Lied every step of the way. Finally agreed that our freezer needs to be replaced. Then they off me about half of what I need to replace it. Then they tell me it could take 4 weeks until they give me the money. I got locked into a 3 1/2 year contract (paid in full up front) and no refund.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 22nd, 2021

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Verified Customer

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Lucila Garcia New Braunfels, TX

My previous company used to allow me to allow a serviceman to address several issues related to that particular service company. I could have the serviceman to address up to 4 issues on one visit.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 24th, 2021

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Laura Ming Round Lake, IL

I have problems with my refrigerator since Dec 2021 the technician who came said that everything was working when he heard the noises he was making and that the cooler was not working I tried to communicate with his company but they told me that they could not help because the technician said that everything was good now since 3 weeks the freezer does not work and the refrigerator does not cool

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jun. 24th, 2021

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Verified Customer

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Gloria Moon Phoenix, AZ

I recently had my refrigerator go out, and is a sise by side refrigerator, but they only want to pay for a small refrigerator. where is the fairness in that.

3 years ago

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Verified Customer

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Daphene Neal Vaughn Atlanta, GA

Always get quick response and usually relatively whatever needs to be repaired a service person comes in a timely manner.

3 years ago Edited January 10, 2024

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Carol Cullen Windermere, FL

Instead of repairing my microwave choice home warranty wants to give me money for a replacement. They are offering me $191 when my exact microwave cost $499. I'm not happy about that!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 24th, 2021

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