Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Shirley Land O Lakes, FL

My plumbing went out and I called and they sent out a plumber for the very next day. I have recommended Choice Home Warranty to several friends.

3 years ago

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Verified Customer

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Vanessa Greenville, NC

I have been trying to get my refrigerator fixed now for seven weeks and it took three tries before someone actually showed up. And now the last thing that needs fixed they wont cover.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Apr. 20th, 2021

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Verified Customer

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Kathleen Dunedin, FL

Last time, they changed the appointment date. I am having a little trouble getting satisfaction about whether my refrigerator problem is covered or not.

3 years ago

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Verified Customer

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Anonymous Richmond, VA

I chose to go with Choice Home Warranty because of the price and it was a thirteen month warranty. It was very easy to set up an appointment when I had to use it.

3 years ago

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Verified Customer

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Jerome Joppa, MD

I had a leak between my upstairs and downstairs and I called and he actually came the same day and was able to get repair within an hour.

3 years ago

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Verified Customer

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Christopher Grimm And Pensacola, FL

They're responsive. They also have increased the amount that they pay towards appliances and that has helped a lot and made me very happy.

3 years ago

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Verified Customer

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Darlene Elliott Nanuet, NY

I could not be happier with my experience.....from submitting the claim through closure, everyone was professional, efficient and caring!

3 years ago

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Verified Customer

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Lynnette M Molkentin Tyler, TX

The 1st time I needed help they sent out a company that is not under contract with them. Also, I don't appreciate then scheduling people to come out here when I'm at work without talking to me first.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Apr. 8th, 2021

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Verified Customer

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Dana Blocker South Mills, NC

Heat broke down… they reached out to tech and was scheduled the next morning for a service call and tech was at my house less than 24 hours

3 years ago

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Verified Customer

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Katrina Munson Villa Rica, GA

Service was great! I didn’t know what to expect because my experience with services other companies would send out were TERRIBLE

3 years ago

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Verified Customer

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Elizabeth Hall Brownsburg, IN

After my garbage disposal went out they had someone here the same day to fix it! They were very friendly and attentive.

3 years ago

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Verified Customer

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Michael Damore Kernersville, NC

They denied coverage on a part we needed replacing on our dishwasher basing the decision on “not normal wear and tear.” After I explained that it was not subject to beyond “normal wear & tear”, they changed the reason as being “not covered” in our contract. If they told me that in the beginning, I would have ordered the part and not wasted time dealing with them on the phone. Crystal never understood nor apologized for that discrepancy!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 17th, 2021

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Verified Customer

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Czarra Melbourne, FL

Refusal to pay for a broken thermostat to make my system work. No call to me, just from the repair company, not even a call to give me options of what you would pay for to make my system work. Left me out there hanging to pursue other alternatives. If I don’t get a call to find out why this all happened, I will have to look elsewhere for warranty service.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 17th, 2021

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Verified Customer

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Nina Enid, OK

Good customer service. Even when I had a dispute with them, they took time to research and explained the situation to my understanding.

3 years ago

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Verified Customer

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Spider Clayton, DE

First time I used it was a washing machine and they said it wasn’t covered. Then the next time was the hot water heater and they said it wasn't covered. The third time I needed it was for the blower on my furnace they replaced the part and took care of a problem for me.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .

Mar. 17th, 2021

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Verified Customer

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John Henderson, NV

I've been a customer for five years now I am very pleased with the fast response time. They have outstanding customer service

3 years ago

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Verified Customer

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Vikas Morrisville, PA

I chose Choice Home Warranty because it was affordable. The customer support was very good--I was able to reach a person on the line.

3 years ago

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Verified Customer

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Jennifer And Derick Kansas City, MO

They've always answered and respond as quickly. The garbage disposal quit working and they sent somebody right out to fix it the next day.

3 years ago

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Verified Customer

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Charleen C Kansas City, MO

They were responsive they got back with me and reasonable amount of time so I got my appointment with the repair company quickly.

3 years ago

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Verified Customer

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Roscoe Spring, TX

When I do make a claim or a call customer support has always followed through with the emails and such as that which is nice.

3 years ago

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Verified Customer

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Donna Fritch, TX

Choice Home Warranty is more affordable than any other ones. Customer service is always nice and takes care of me right away.

3 years ago

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Verified Customer

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Tani Tucson, AZ

Recently my stove door had fallen off and I also had problems with the self-clean element. The person who came out was knowledgeable and knew what he was doing.

3 years ago

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Verified Customer

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Cyprian North Las Vegas, NV

Keep up the good work. I have been with them for a few years and they have been very professional and I’ve been satisfied with the work.

3 years ago

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Verified Customer

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Martha Derby, KS

Quite satisfied. I am sticking with them because they are great. My furnace quit working and within 4 hours they were here to fix it and it was done.

3 years ago

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Verified Customer

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Tareai Chicago, IL

The young man called and informed me he was on his way once he arrived figured out what the issue was and resolved it as well as gave me a few tips

3 years ago Edited January 10, 2024

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Verified Customer

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Anil Ellicott City, MD

There was some leakage in the pipes and they came out fixed it and replaced the faucet too. If anything breaks down, it is taken care of as early as possible.

3 years ago

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Verified Customer

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Jiangang Missouri City, TX

Everything with the service is okay, I am satisfied with it. I called a technician when my heater wouldn’t start and it was fixed in one day.

3 years ago

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Verified Customer

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Wendy Wentzville, MO

They are very responsive, quick, and accurate. I had my heating element go out in my water heater and they came out to fix it the next day.

3 years ago

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Verified Customer

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Barbara Augusta, KS

Last month, I had plumbing backed up. Choice acted quickly and had someone out here the same day to take care of it. I also like the price.

3 years ago

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Verified Customer

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Fouzia Chantilly, VA

I like the company. I like their customer service. It is very professional. I called once for the air condition and they responded in a day.

3 years ago

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Verified Customer

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Faith Walnut Cove, NC

Oven wasn’t working and the gentleman that came out was able to fix is the next day. He was very nice. I am happy with customer service.

3 years ago

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Verified Customer

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Mary Deerfield Beach, FL

I am widow who lives alone. I’ve used the warranty twice for the toilet. The first time the guy was great. The second, the guy said it was two big for the spot so it wasn’t covered so my problem is not fixed.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 25th, 2021

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Verified Customer

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James Baton Rouge, LA

Always prompt and the people sent are very reliable for the most part. I would recommend them. I’ve had a good experience the few times I’ve used the warranty.

3 years ago

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Verified Customer

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Carol Willis, TX

I was very satisfied with Choice after using them for my washing machine though I did have to wait three weeks when I used them for my dishwasher for a part.

3 years ago

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Verified Customer

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Cyndi Las Vegas, NV

We had a leak in the upstairs tub and somebody was here the same day I put in the claim and it was fixed. It has covered what I needed covered.

3 years ago

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Verified Customer

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Sonia Riverview, FL

Responsiveness is good and you get the information you need and somebody is dispatched when you call. It’s also a great price.

3 years ago

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Verified Customer

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Jackie Byhalia, MS

It came with the house when we bought it. They get a repair person out here quickly and it costs me little to nothing to do it. It has been great.

3 years ago

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Verified Customer

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Michaelpaul Plano, TX

Hard to use. While they are nice to have a claims rep person review your situation, it takes a week to schedule a call during which you have a hole with no way to fix it. You switch from customer service person to person and it takes a week for them to call you back.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Feb. 25th, 2021

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Verified Customer

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David Frederick, MD

Since august we’ve used it twice, once for the refrigerator and then the garbage disposal. They repair things as quick as possible usually.

3 years ago

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Verified Customer

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Steven Chicago, IL

Choice Home Warranty is efficient, courteous, and knowledgeable. They got a plumber out to fix my problems. It’s a reasonable price.

3 years ago

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Verified Customer

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Chris Chesterfield, VA

When I call choice home they provide service quickly. My heater went out and they someone out to check on it and they replaced it.

3 years ago

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Verified Customer

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Cuong Gilbert, AZ

It's fast and it’s good. The last time I used it was for the water heater and someone was scheduled within twenty four hours.

3 years ago

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Verified Customer

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Diane Sun City, AZ

From my experience with them I feel they are very trustworthy. They fixed my garage door opener in a timely manner. The vendor was excellent.

3 years ago

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Verified Customer

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Albert Orlando, FL

I like them very much. Every time I’ve needed to call them, we had someone here right away. We got a brand new garbage disposal installed.

3 years ago

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Verified Customer

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Paul Kingsport, TN

Normally it’s a good company but over the past year we have had some issues getting someone out to service our stuff. It can be an extremely long wait time.

3 years ago

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Verified Customer

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Joseph And Lynda Pahrump, NV

I got a good deal and I always get good service and good people. The warranty I had before could never find any decent people to do the work.

3 years ago

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Verified Customer

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Anonymous Calabash, NC

Choice Home Warranty is very quick and professional. They were prompt and efficient when I called. My issue was resolved.

3 years ago

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Verified Customer

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Michael Las Vegas, NV

Throughout the process they are communicating with you. It’s no fuss. You pay the forty five dollars and the rest is simple.

3 years ago

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Verified Customer

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david wood Texarkana, TX

the last repairman has very helpful(all answer will be on the third repairman) not like the first and second repairmen

3 years ago

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Verified Customer

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Anonymous

Customer service is fantastic, they take out time and answer your questions, and they don’t try to rush you off the phone.

3 years ago Edited January 10, 2024

Choice Home Warranty Reviews