Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Hugo

Answer all my questions and give me a good price and send somebody right away when there is a claim. I am happy with their support.

4 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

For the attentiveness and the ability to get a hold of somebody in customer service. they are good. Just recently my pool pump when out and they sent someone out to fix it.

4 years ago

check_circle

Verified Customer

star star star star star

Fadwa

They sent somebody out immediately when I needed the warranty for the garbage disposal. When I call, I am not on hold for long.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Lance

We have tried to use it 2 times and we didn’t get anything repaired or replaced. It has been really difficult to talk to a case manager because they are never there. We are not happy with the service as we haven’t gotten what they offered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 17th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Donetta

Two months ago my water hearer went out and it took a week for choice home warranty to get me hot water in my house but I still had to pay four hundred dollars plus the sixty dollars for the service call. Two years ago my AC went out and they had told me the year prior that they would repair it if they could replace it but then they would not replace it. They said it was too old. So I was without AC in Las Vegas in a hundred and fifteen degree weather for a week until I went out and found my own air conditioning company. I would not recommend choice to anyone.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 17th, 2020

check_circle

Verified Customer

star star star star star

Anonymous

Very courteous and did very good work. I am wondering why they charge me eighty five dollars for a service call when some people get sixty five.

4 years ago

check_circle

Verified Customer

star star star star star

Kathy

The company seems great so far. I haven’t had any issues with their responsiveness. Every time I’ve called, it’s been wonderful.

4 years ago

check_circle

Verified Customer

star star star star star

Elwood

It was so good in the past but the last time we used it, we didn’t get the satisfaction from our repair and are waiting for them to come back.

4 years ago

check_circle

Verified Customer

star star star star star

Jeff Wynn

I hae made 3 claims this year and all went well. All I paid was the co pay. All contractors were professional and courtiuos.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Leonard Parrish

Misleading advertising. Their ads say one thing, but when you turn in a claim, they point to fine print in contract that is not what their ad says they will do. They will replace appliance if it breaks down, but, not with the level of quality and with features that your system had. And then they offer you a wholesale price as settlement. Who has access to wholesale pricing on purchases? Not the consumer! I consider the warranty a joke and wish I had never bought it.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 17th, 2020

check_circle

Verified Customer

star star star star_border star_border

Jayesh Montgomery, AL

It took me forever to get the service we needed to get our air conditioning checked and replaced. We had no air for 2 to three week while we were struggling to get reply from the choice. We had a very hard time.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 10th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Alicia Alquizalas North Las Vegas, NV

Customer service is horrible. I needed my ac system fixed and I called the company several times but heard no reply. I was so desperate I even tried emailing them in an attempt to reach contact. My son emailed them as well in order to see their availability. No one ever replied, no one reached out via phone call or email. I ended up having to pay out of pocket in full price because I was frustrated and desperate to just get ac in this summer heat

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
\

Sep. 10th, 2020

check_circle

Verified Customer

star star star star star

Tito

I had a great experience with the service. They quickly set up a repairman who arrived early and fixed my washer efficiently. Additionally, when my ice maker broke, they promptly replaced the part. I'm really happy with how everything was handled!

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverag.

Sep. 2nd, 2020

check_circle

Verified Customer

star star star star star

Maria Mesa, AZ

When I call them, I am answered right away and they give me an appointment right away and they get the job one. They are trustworthy.

4 years ago

check_circle

Verified Customer

star star star star star

Mary Monroe, NC

I like the service, so far it is good. I’ve been with them for a couple of years. They get in touch with me as soon as possible.

4 years ago

check_circle

Verified Customer

star star star star star

Anastacia Garcia-Johnson Phoenix, AZ

I have always been able to get in contact with someone in a timely manner. They have been very helpful and professional each time.

4 years ago

check_circle

Verified Customer

star star star star star

Jane Clement Baton Rouge, LA

Placed 2 service claims since we started the home warranty on July 1st and both we satisfied by professional service companies and very timely.

4 years ago

check_circle

Verified Customer

star star star star star

Leonard M. Blake Grandview, TX

A little slow with scheduling, but when they arrive, they get it fixed and save you $$$. Need to add my Deep Freezer to my plan.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous Mount Prospect, IL

No emergency services. You have to wait minimum 2 days if not more for any repairs. Service tech has to wait for approval to repair on site before they fix the issue (choice warranty will not take the techs word)

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard Hyman Lady Lake, FL

4 day response on airconditioing, no confirmation of mutually agreed upon repair date, listed repair time at 11 to 3, actual vendor was 5 to 7, and said Choice tells everyone 11 to 3, after complaining, offered to waive $65 deductible, Vendir never informed, so had to pay, complained about that, and was told that the best they could do was to credit it on a future repair, that may never happen, when asked to talk to a supervisors boss, they said there was not anybody other than Alex, and he called me back with the same solution

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 2nd, 2020

check_circle

Verified Customer

star star star star_border star_border

Valerie Las Vegas, NV

They don't replace' kaput appliances. They gave me half the cost and I have to buy a new one. Then I have to pay delivery, installation and pay to haul away the old one. Not happy.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 2nd, 2020

check_circle

Verified Customer

star star star star_border star_border

Samuel Las Vegas, NV

It usually takes about 72 hours to get service. Last time I needed the warranty, my oven went down and it could not be repaired. It cost me $1800 to replace and they gave me $700, which is not even 50%.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations to review.

Aug. 27th, 2020

check_circle

Verified Customer

star star star star star

Ming Sealy, TX

The purpose is pretty convenient. You can log into you account to check the status. They get someone out as fast as the possible to fix things.

4 years ago

check_circle

Verified Customer

star star star star star

Yogesh Humble, TX

I have had couple of things like the AC and a couple of other things break and I have been satisfied with the service, it has been really good.

4 years ago

check_circle

Verified Customer

star star star star star

Rebecca Philadelphia, PA

Sometimes they could not fix what I needed and I have to get someone outside of choice but they when they do come out they do good work.

4 years ago

check_circle

Verified Customer

star star star star star

Rhonda New Orleans, LA

It was very on time and very good when the came out. They have been able to fix everything that I need. I liked that they cleaned up behind them.

4 years ago

check_circle

Verified Customer

star star star star star

Carl Simpsonville, SC

Choice home meets my need. They are very prompt to get back to me and schedule the repair. My ac broke and they replaced the compressor.

4 years ago

check_circle

Verified Customer

star star star star star

Betty Duncanville, TX

The process is pretty decent. My refrigerator was giving me trouble and I used their warranty and I had someone out the next morning.

4 years ago

check_circle

Verified Customer

star star star star star

Tracy Snellville, GA

Keep up the good work. I needed a new dishwasher and they provided me with the expenses for theat. They have good customer service that are the job.

4 years ago

check_circle

Verified Customer

star star star star star

James Pasadena, TX

Last week I called them in the morning and they were out the same day to fix my problem. They fixed everything so I am very satisfied with them.

4 years ago

check_circle

Verified Customer

star star star star star_border

Leah Las Vegas, NV

I chose them because of the cost. The guy that came out to fix my ice maker did it in less than a half an hour. They gave me three weeks to get an appointment.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Firouzeh Boyds, MD

It's been several years that I have been with this company though last month they did not get back to me on time when my AC was not working and I could not handle it so I had to pay someone else to come and get it fixed.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 27th, 2020

check_circle

Verified Customer

star star star star star_border

Russell Eads, TN

Usually Choice Home warranty is pretty good but I was dismayed when my dishwasher was not covered. They have good customer service and they fixed my air-con.

4 years ago

check_circle

Verified Customer

star star star star star

Charles Beaumont, TX

Choice Home Warranty is a very friendly company. If people come to your home, they are professional. No mess. All my problems are resolved.

4 years ago

check_circle

Verified Customer

star star star star star

Pramod High Point, NC

Good quality service for the best price. Every time I call them, they provide with the best customer service. They’re great.

4 years ago

check_circle

Verified Customer

star star star star star

Gman Brandywine, MD

No wait time and speedy responses with Choice. They are very efficient. My garbage disposal went out and I got that replaced with no issues.

4 years ago

check_circle

Verified Customer

star star star star star

Barbara San Tan Valley, AZ

My toilet broke and they fixed it. The guy that came out was awesome. He was very professional and sweet. He did a very good job.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Daniel R

Horrible 1st time experience. A locksmith was to be sent out and apparently the lock zdx mith had questions about the contract and reached out to CHW but they never answered the Locksmith so I called the Locksmith and they asked me to contact CHW and ask them to call them, but that they never confirmed my service and I nearly lost a whole day of just waiting around to get results.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star_border star_border

Gina

I called you it was very hard to get through to you. Then I wanted to know who would be coming out to my home. Couldn't tell me that either. Then the person who came out had a different take on the situation.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Rebecca

Fast service no questions & my service was approved. Also when the same issue started up 2 weeks later, the service call was $0

4 years ago

check_circle

Verified Customer

star star star star star_border

Dusty

Choice has always responded to my calls for assistance. My problem is that like all large companies, the system is a little cumbersome. However the service is great.

4 years ago

check_circle

Verified Customer

star star star star star

Ken

They have always taken care of my problems as quickly as possible and the company's they send out and professional and courteous!

4 years ago

check_circle

Verified Customer

star star star star star

Anna ortiz

Excellent service and quick service response. Their choices of repairmen so far has been great for me. Very happy with this company

4 years ago

check_circle

Verified Customer

star star star star star

Kimberly S Parker

They responded to my email very quickly and scheduled me an appointment for my service. I was also provided with the contractor information.

4 years ago

check_circle

Verified Customer

star star star star star

Regina

Jus yesterday, the washer quit working and I submitted a claim and they came out yesterday and ordered parts. It was very quick. They’re helpful.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Dallas And Bridget

Stay away from Choice Home Warranty. I was under the impression that this was a good company. It has not been. I submitted a claim and they scheduled three appointments and it took the third or fourth for someone to actually come out. It took more than a month froe m to get assistance. They want to take your money but not cover what the contract says they will cover.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 16th, 2020

check_circle

Verified Customer

star star star star star_border

Paul

They come right out. The guy form commando did a great job on my air conditioner and on my dryer repair. The price for what they give me is a good deal.

4 years ago

check_circle

Verified Customer

star star star star star_border

Jason & Terri

Choice Home has done everything right. It has been very helpful. We’ve used it several times and other than the plumbers they send, we’ve been very happy.

4 years ago

check_circle

Verified Customer

star star star star star

Mechell

Every time I have an incident, they send somebody out to take care of it. It gives me peace of mind that my appliances are covered.

4 years ago

check_circle

Verified Customer

star star star star star

Robin

Offer the best value for my money. I have been very satisfied with the service and I have highly recommended to other family members and friends.

4 years ago

Choice Home Warranty Reviews