Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Lamont

I was so disappointed in the company I had a dryer that had a problem and choice warranty made it seem like it was my fault months later I had a problem with my air conditioner unit and choice warranty made that my problem My fault that it stopped working and I come to find out that Joyce warranty always finds a way not to fulfill part of the contract Make it the customer's fault so I wouldn't recommend choice warranty to anyone maybe that y'all get better with trying to provide good service for good customers have a great day Thank you

1 year ago

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Robert Davidson II

We were able to pick the contractor we trust to do the work and the reimbursement check was received within the allotted time!! 10!!

1 year ago

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Wanda Thomas

Choice home warranty is the best, reliable, quick service repair, great customer service. Yes I would recommend choice home warranty

1 year ago

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Latricia Lundin

My husband said the guys came earlier than scheduled and fixed the problem in a few minutes, which made both of us happy 😊

1 year ago

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PDF

I have had 2 issues with my home that required service, Choice Warranty handled both service calls with only service charge.

1 year ago

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J.L. Howell

The case Manager called me this morning to advise me that my claim was still denied and BBB ruled in CHW favor. Another false statement. I read the report from BBB and they asked me to respond to CHW ‘s response. I filed my answer with them. This case manager could care less about your clients. I pleaded with her to examine the real reason the pool pump failed and it fell on deaf ears. I sent in a cancellation request this morning. My experience with CHW was not what I expected.

1 year ago

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ANAWARUL AZEEM

CHW has one of very easy claim management process and they are very responsive. CHW was always beside me when I needed them most.

1 year ago

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2020princeton

Claimed was made on 6/7/2024 Service diagnosed on 6/17/2024 ,the problem which I already know. Choice home offered replacement on 6/18/2024 with a gift card to LOWES. Reached out to them on 6/22 and still has NOT received the LOWES ‘ gift card. It is almost a mind still w/o working appliances. I would think hard for the future HOME CHOICE warranty

1 year ago

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Henry

one call and my claim was taken care of. Service rep came out and 2 weeeks later the service returned and fixed the fridge

1 year ago

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Sholly

I've used other Home Warranty companies previously and by far, Choice has been the best! They are responsive, reliable and take care of business.

1 year ago

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Joe V

TOOK 2 WEEKS TO GET A TECH TO MY HOUSE AND SERVICE MY AC UNIT WHEN THE TEMPS WERE IN THE 90'S. SO THAT 48 HOUR PROMISE IS A LIE JUST LIKE WHEN I SIGNED UP THE LIE THAT THERE WERE TECHS IN MY AREA. THE TECH THEY FINALLY SENT HAD TO DRIVE 2.5 HOURS TO GET HERE. THEN IT TOOK 2 MORE HOURS FOR THE AUTHORIZATION TO DO THE REPAIR.. THE 5 STAR BELOW IS THE RATING FOR THE TECH NOT I REPEAT NOT FOR CHOICE WARRANTY.

1 year ago

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Nina

When I need you, you are always there. Service is professional and quick. The repair companies you have sent have been excellent.

1 year ago

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Alec

Make you jump through a ton of hoops and push blaim to the manufacturer. Had me do part of their job for them and then they still wouldn't cover my claim or tell me why I had to pay an amount out of pocket. Stay far far far away from this company. Will definitely not be renewing my "coverage" with them. My case manager even hung up the phone on me when I questioned why I need to pay out of pocket.

1 year ago

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Damien Burke

I went a week with sub-par AC because my assigned contractor missed two appointments without contacting me. I took two days off of work for on one to show up. I got no account credit or anything.

1 year ago

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Tara Anderson

Representatives are very knowledgeable and customer service is Amazing! They all were very polite and the job was completed on time and efficiently

1 year ago Edited July 12, 2024

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Lesley Morgan

I have been a satisfied customer with Choice Warranty for several years now, my first experience for 3 years in VA and now a further 3 years in CA.

1 year ago

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Orlando

I'm very happy with choice every time I need the service just a call the services are fast and puntual resolved the problem.

1 year ago Edited April 4, 2025

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NP T

Overall timely and efficient service. Highly qualified expert vendors. The warranty cost is high so meeting expectations appreciated.

1 year ago

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Verified Customer

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Carl BULLICK

I filed a claim and after 48 hours you could not find a vendor to handle my claim so I selected the choice to find my own. After I did and you canceled my claim. I have repeatedly tried to contact you to no avail. Every time I would call you gave me a choice to have someone call me back which they never did. I finally gave up which is probably what you were hoping I would do.

1 year ago

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Verified Customer

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haim sabbagh

Love the company and the claims process. The sales rep Leo took great care of me. I couldn’t be happier with the service.

1 year ago

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tony bellisario

I have had several appliances repaired or replaced. The process to replace needs approval but it usually happens fairly quickly.

1 year ago

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4Bearshug Schneider

My 29 year old gas oven was not working. I was so happy that the repairman sent out had it fixed in an hour with just a new ignition part.

1 year ago

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Kim

I had a terrible experience with this company. The service technicians were rude, talked over me, and failed to explain why they couldn't fix my Whirlpool tub after three attempts. They claimed it wasn't covered under their plan, leaving me with an unresolved issue. Overall, my experience was extremely negative, and I wish I could provide a positive review, but unfortunately, that's not the case.

1 year ago

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Anonymous

I always get phone calls from them, mostly for plumbing services. I wish we could use top-rated companies instead. Their service is lacking in quality and reliability.

1 year ago

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James

I found the question to be too broad and difficult to answer. It would be better if specific questions were asked instead of general ones.

1 year ago

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Russell

I've had mixed experiences with Choice. Customer service is lacking, with technicians not showing up and delays in completing work. Some instances were positive, with prompt service and satisfactory results. However, issues with refusing coverage for old equipment and inconsistent service quality make it hard to recommend.

1 year ago

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Dan

I had issues with my washer in April and now it's acting up again. The technician recommended a new one as the current motor is weak. The delay in fixing it has been frustrating, and now we're facing a costly repair for the dryer's heating unit. Waiting for approval from the warranty company is causing further delays. Overall, the experience has been frustrating and inconvenient.

1 year ago

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Jeanne

My experience with them has been mixed. The first encounter was terrible, but the last two were satisfactory. Contacting them is not easy, as the representative repeated my questions. I have doubts about the outcome. Overall, it's been a rollercoaster ride with uncertain results.

1 year ago

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David

I had a frustrating experience with a warranty claim for a water heater. It took a long time to get someone out, and then they couldn't even install it properly. Overall, it was a bad experience that I wouldn't recommend.

1 year ago

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Alan

I contacted a service in Ohio for a hot water heater issue, they sent an electrician who said I needed a breaker but never returned. Another technician fixed a leak in my refrigerator but only turned off the water source. They offered me $986 for a $4200 refrigerator replacement, still undecided on what to do. Service was unsatisfactory and left me feeling frustrated and taken advantage of.

1 year ago

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Stephen M Eggleston Saratoga Springs, NY

The customer service from this company is terrible. I've been waiting over 5 days for a response on a washing machine repair, and they still haven't sent anyone. Every claim I make, they give me the runaround. I used to have American Home Shield, which was slightly more expensive at $100 but much better. They actually took care of problems promptly.

1 year ago

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Kathleen

I've had multiple issues with customer support for my dishwasher. The tech fixed the drying problem but said the racks needed replacement due to rust, a health concern. However, they refused to address it, leaving me to replace the item myself. This has happened several times, and I'm thoroughly dissatisfied with their service.

1 year ago

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Cheri Meeker

I just placed my first claim. It was handled professionally and quickly. So far, I’m pleased with my Choice Home Warranty plan purchase.

1 year ago

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Leonard

The service response time is slow. The last service call was spread out over three weeks with ordering parts and then denying coverage on additional parts which were needed. I cannot recommend this company.

1 year ago

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Darlene

Repairman said that part would be in on June 17th, and he was here on the 17th to complete the job. I would highly recommend them.

1 year ago

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Cyndi Peterson Salaices

This is the worst home warranty company I’ve ever dealt with. They stopped covering items that had been covered before. Same contract, same appliances, but they just made up lies as to why it was no longer covered. They also sent an insult of a replacement amount for another appliance when they no longer wanted to cover repairs. Horrible customer service. It has been an extreme displeasure dealing with them.

1 year ago

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Verified Customer

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Kelly Bushnell

Our air conditioner unit died and we Choice Home Warranty worked quickly to get a new whole home unit installed. Very happy with their service.

1 year ago

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Shanna

I had to pay $9,800 out of my own pocket towards a new ac when choice home warranty did not help. Choice home warranty denied my claim and said it was from previous damage. I have no idea why they would say that when it was working great until I had to put my claim in ! Even my ac technician’s said Choice Home Warranty is horrible to work with. They never approve anything. Thanks for nothing choice home warranty

1 year ago

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Danna

They send cheap labor companies and these companies do not do their best work. They also are hard when things are not done correctly to get the same company back out to fix it.

1 year ago

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Sherri

I am really pleased by the quick response to my claim, and the quick resolution to my problem. My dryer & washer are working great now.

1 year ago

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Dennis

It's been at least six/seven weeks since we called about two appliances and they are not fixed yet!! The refrigerator is in process of repair but the clothes dryer isn't being attended to! The repair company Affordable TV and Appliance came out evaluated the dryer, collected $65 and has done nothing else. Blames Choice for not approving parts. We're not happy.

1 year ago

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Verified Customer

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Sheree

I had to call twice for the Air Conditioning to be fixed, therefore required to pay a second copay. Also, I am experiencing the same issues with my garage door after having it serviced twice.

1 year ago

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dranotoon

Took a long while to get a technician. Tech wanted to replace entire shower faucet, you said no just washers and knobs. Now we have no precise control over the hot and cold water for shower. Drip almost completely fixed and we're still waiting for tech to return to fix the clunking sound hot water makes when faucet is turned on. Did you nix that too?

1 year ago

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Susan Vallone

My built in oven needed to be replaced. and the only offer I got was $549, which I accepted as your representative was rude and abrasive and said that was the most as they only offer wholesale price and they do not offer replacement. She referred me to purchase an "open box" from Best Buy which stated parts were missing. A built in over on sale is close to $1,000, so out of pocket without installation was close to $500.00. What kind of warranty is this?

1 year ago

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Karen

I can never get through to talk to someone about my coverage or if I need to explain about what going on. The only time I can talk someone when they are try to push renewal. I have had to pay full price out of pocket for services because I could not get through to someone at CHOICE. Most of the time the attitudes are horrible and unconcerned

1 year ago

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Mark Carter

Great service and value with Choice! Would recommend to any home owner as a “must have” to avoid huge bills for repairs.

1 year ago

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Mike Heath

Everything went well.. I been a member 5years and i been pleased with how fast they send service to fix the problems I've had.

1 year ago

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Sheri

Filing a claim is a lengthy and difficult process. The technician answered the original questions asked by the claims department. They responded with more questions, he responded with answers and for two weeks they’ve been going back-and-forth with questions and answers. Every time he supplies what they need they come back with more questions and still no results. Because of the length of time this is taking, I now have additional repairs that are needed not only to the part in the original claim but surrounding areas.

1 year ago

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Verified Customer

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Brian

Very disappointed with a air conditioner repair that was denied. Vibration caused the brackets to break on the fan grill and the fan fell. They claimed that vibration was not normal wear and tear and therefore denied the claim. They were not interested in speaking to the technician directly even though he offered. Really disappointed with the lack of integrity of the claims review and appeals team. They obviously were not interested in hearing the truth as it would have required a major repair of around $850.

1 year ago

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Matthew

I like the services I have received and the peace of mind of knowing that I can only count on someone to repair broken appliances.

1 year ago

Choice Home Warranty Reviews