Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Peter And Nancy

We had very good response to the calls that we've made. The people they sent me knew what they were doing, they were very effective.

4 years ago

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John

I get a response right away. We couldn't get the water shut off in the bathtub and the guy came rough out the next day and they got a fix right away.

4 years ago

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Alice

They put in an extra effort to get out to my house sooner because I had a back up of raw sewage and they were on time and took care of the problem.

4 years ago

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Yesenia

They do prompt fix. Not happy a little bit with the limits they have on there which I don't think it's fair but they do get my problems.

4 years ago

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Tara Portland, OR

It's available twenty-four hours with any situation that comes up so you can pretty much call anytime and help set up whatever appointment you need.

4 years ago

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William Chicago, IL

I used it recently because something in my kitchen drain wouldn't go down. A real good guy came from choice, real good plumber.

4 years ago

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Marty Miller

As a former AHS customer. Choice is a better bargain easier to deal with and local companies to address my fix it needs.

4 years ago

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Julia Ball

Great service along with customer service. Ever time I've called in for a problem they have gone above and beyond to make sure I was taken care of.

4 years ago

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Bob Wilson Sr

Because of last service. Replaced a $200 ceiling fan with a $19.00 ceiling fan is very poor service. The $60 I paid was wasted because now I gotta buy a new fan and pay to have it installed. Very unhappy .

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 21st, 2020

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Verified Customer

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Bill Gorman

I needed a repair on my oven and it was found to have a short in the Mother board. It was approved and repaired in a timely manner

4 years ago

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Lucretia Dallas, TX

Every time I call they come out ot tell me if it's possible for next day. They're right out. They send the right people to do the job.

4 years ago

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Randy & Vickie Memphis, TN

Right now they're taking care of my needs. My appliance is not repaired yet but I'm in the process of getting in repaired. They've been very receptive to my needs.

4 years ago

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Basem Buckeye, AZ

I called in work to fix my agarage door. The next day the person come and they took care of it. Very beautiful and it's working.

4 years ago

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Shedrick Irving, TX

Customer service is pretty friendly. My washing machine went out and I called in that morning and had somebody out the next day.

4 years ago

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Debra

Therewas not delay in getting back to me when I filed my claim and someone was able to come out within twenty-four hours and repair the problem.

4 years ago

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Gayle E Warren, OH

This past fall my furnace was not working correctly and I have an elderly mother living with me. And when I called them they were very good at taking the call and everything but then the contractor connected with them weren't going to come for a week and I told him I can't wait a week, I need it now. I was upset. Nobody's in a hurry.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Apr. 21st, 2020

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William Clinton, MD

They told me some stuff was vcovered when the technician came to take care of it. I called back to find out why the technician never came back to finish the job and they told me it was not covered, so very disappointed.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on our website.

Apr. 17th, 2020

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Verified Customer

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Rita

I used my warranty on my hot water tank. They were very patient coming out here. He was very polite and they were out here rather quickly.

4 years ago

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Be Wichita, KS

When I fled a claim it was very quickly that you guys responded to that and the technician called me back really quickly, that's very good.

4 years ago

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Earl & Debi Dowdy Houston, TX

When I used it, I made the call or did it online and the guy contacted me and they set it up, he showed up, the job was done. It was so easy.

4 years ago

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Anita Columbia, MD

They responded quickly. They took care of my problem efficiently. They were very professional and they clean up after themselves.

4 years ago

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Thomas Clearwater, FL

Right now it's not so good. I had a claim and the contractor went to the house to assess the damage. Said they've ordered a part and get back to us two and a half weeks ago. I haven't heard anything. Left messages for the contractor, left a message at Choice. Haven't heard anything so a little frustrated right now.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 8th, 2020

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Verified Customer

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Anonymous Tucson, AZ

Customer service has responded quickly. When I had an issue, someone was sent out the same day and it was taken care of immediately.

4 years ago

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Diana Valrico, FL

They're pretty quick to take care of the problem. Doesn't take them long. They ran to the phone quickly and send somebody.

4 years ago

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Barbara

They send someone out about a day and get the job done.They are friendly and nice love that.Thank you Choice Home Warrantly you are the best

4 years ago

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Karen

Quick response to claim request. Fast and excellent service. Techs are always friendly and care that you are satisfied with their service.

4 years ago

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Kimberly

They are a good value for money. The companies respond quickly but I noticed a trend with not honoring A/C repair promises. No matter when or why I called nothing was covered or resolved.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement

Apr. 7th, 2020

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Verified Customer

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Melanie

Very responsive and reliable. Much better than the company I have previously used. All technicians this far has been amazing and very knowledgeable.

4 years ago

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Tony

Because I bought the services since I had an old house in good shape. But 3 times out of 6 I got the repairs done. Sometimes items were not fixed because the were deemed too old to repair. But these were vintage items. I just got compensated with amounts that were too low to replace it a similar appliance

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 7th, 2020

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Verified Customer

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Gladys Las Vegas, NV

Got a plumber the day after I called. Very good customer service. They are a lot better than the previous company I had.

4 years ago

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Anonymous

You all have ALOT Of Exclusions While home insurance policies are usually required for homeowners, home warranties are never mandatory. But because insurance policies don't cover costs for damage as a result of daily wear and tear, home warranties can save you a lot of trouble and money because most home equipment and appliances will eventually require costly repairs. In fact, a recent Consumer Reports customer survey found that 1 in 5 new household appliances will require fixing soon after they're purchased.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 23rd, 2020

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Verified Customer

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Heather

Customer service is great but is far as them covering anything half of the stuff they have an exclusion too so it's not covered I'm definitely going to pay for a higher home warranty that will cover everything with no exclusions

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 23rd, 2020

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Verified Customer

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Pamela

They have been amazing! I have submitted 2 claims. The first one was difficult due to the vendor. Choice was outstanding once the replaced that vendor.

4 years ago

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Sabina Gibbs

Appointments are set quickly, contractors show up on time, service is provided professionally and all my claims are approved.

4 years ago

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Terry

FRIENDLY, PROMPT ON SERVICE PRICED VERY FAIR. EVERY TIME WE NEEDED SOMETHING REPAIRED WAS ALWAYS TAKEN CARE OF WITHIN TWO DAYS

4 years ago

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Luis Las Vegas, NV

Every time I've had a problem they are on it. I used it for my washer and ended up getting money towards getting a new one.

4 years ago

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Brenda Ridgeland, MS

Timely service, courteous associates. They took down my information and texted me the name of the person that would be coming out. They also did a follow up after.

4 years ago

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Mary Houston, TX

A couple of weeks ago we called in for a kitchen sink repair. We said we had a leakage in our kitchen sink and paid a sixty dollar service fee. The plumber came out, looked at the problem and took a photo. The claim was denied. I still had to pay the sixty dollars and still had a leaking sink. When I called to find out why it was denied I was told it was an exclusion. My complaint was that if it was an exclusion why was a plumber sent when we specified what the problem was.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage. It can also be found on the Choice Home Warranty website under User Agreement.

Mar. 20th, 2020

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Gary Mission, KS

They have courteous people that talk to you and find out what the problem is. They know what they're doing and have been in the business a long time.

4 years ago

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anonymous Kansas City, MO

Anytime I've called choice the service has been prompt and the companies they sent out have done the work very efficiently.

4 years ago

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Sahayaraj Charlotte, NC

I am happy so far. All the times that they came they were prompt, did the service, and I didn't have any problems after that.

4 years ago

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James

They take care of everything right away. My oven broke and they sent someone out the next day. He was in and out of my house in 15 minutes.

4 years ago

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Marcus

It's better than quite a few other warranty companies I've had. I used them for plumbing and my washing machine and they were excellent.

4 years ago

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Robin

Choice Home Warranty has been very good to me because they took care of what I needed to have done. The repaired my microwave and replaced my stove.

4 years ago

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Wanting

They work with me well, are knowledgeable and give me all the answer that I needed. They reply back and schedule an appointment right away.

4 years ago

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Rick

Seems like the best deal and to take care of things on a timely basis. There seems to be decent people working for them. The service people were very good.

4 years ago

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Louis

They had a little confusion with one of the services they were providing. They couldn't coordinate with the technician for some reason. I don't think the technician was that knowledgeable.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 17th, 2020

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Jerry

They always help me when I need service. I just used it about 3 weeks ago and they took care of everything I needed and followed up.

4 years ago

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Alice

The two issues I've had were handled very well and very quickly. You can't really choose who they send out but both times, they've sent somebody very good.

4 years ago

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Mark

They are pretty good about answering all the questions that you have and are pretty prompt about getting technician out to your house.

4 years ago

Choice Home Warranty Reviews