Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Jane Stevens Morgan Hill, CA

Horrible service!! Most claims denied or the service takes so long we have to go elsewhere for repair. After 10 weeks, 4 visits, my heater is finally fixed! The technician was the same each time and made no effort to find the problem. Then when he finally did, it took a month to get the part and install. We have been freezing in a very cold house.

1 year ago Edited January 17, 2024

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Hilda Carrillo

When I called, they were very quick, and I got the results of the appointment day really quick, even though it was through a holiday. The technician was great and knowledgeable, and he was very quick to find out what the problem was.

1 year ago Edited January 3, 2024

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Armen

We needed to have the washing machine fixed. They came and changed the board. It's great that they did it really fast. No problems, the technicians know what they're doing and it is done fast.

1 year ago Edited January 3, 2024

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Jacquelyne Hill Lumberton, NC

I very dissatisfied with CHW at this time, I had a claim to fix leak in my shower and the plumber came out and did not do good job. There was a continuous trickle of hot water that I was not able to turn off. The plumber said he would be back a month ago and he has yet to return, I called CHW about it and the rep rudely told me that the plumber was coming back and the plumber has NOT returned. So I called my own personal plumber in who fixed the trickle in one visit and caused my water bill not to go up. I'm not happy with CHW and I will not be a customer as soon as my year is. up with them.

1 year ago

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John

Worst home warranty company ever. They lure you in with low rates and claim they cover everything that their competitors cover. Absolutely not! we have a built-in microwave at home, and I verified that it would be covered by the warranty and three years into the warranty it went out. They said they would cover it after my Protest, but would only cover $200 because you could buy a new external microwave for $200. Be smarter than me and go with anyone but Choice Home Warranty.

1 year ago

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Anita Barber McDonough, GA

I didn’t like that choice chose to give me a crap faucet that didn’t match what I had or even looked similar to what I had then they told me if I didn’t like what they give I pay the difference and get what I wanted. So they make you use what they pick for the customer and it don’t look nothing like what you had

1 year ago Edited January 10, 2024

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Peter Gallo Queensbury, NY

I very much disliked that I have called you, texted you and emailed you, repeatedly that we needed 20 minutes to 30 minutes notification ahead of your technician's arrival in order for us to leave our work, go to our home and be there for your technician's appointment. The time window for your technician's appointment was between 8 am and 5 pm which I understand you need to do but it is very frustrating on your customer's end to miss work to sit at home waiting for the technician for nine hours. Very disappointing customer service by you. All we asked for was a phone call ahead. Pete Gallo

1 year ago

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Marjorie Short

Not happy with it at all! Needed a new furnace but said our old one was supposingly still under warranty! One place said it was another said it wasn't! Nobody could help us and Choice sure wasnt!!! Then our master bath shower was leaking and all they would pay was $148 that left almost $900 to pay. Furnace was $4000. Worst warranty ever! Wouldn't recommend them to my Worst enemy!

1 year ago

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Oscar Kenner, LA

So far they suck. I have been patiently waiting on their technicians to communicate a repair schedule with me. It has been over 2 months and my water heater still leaks and my cloths washing machine leaks out the bottom. All parts that were ordered on the washing g machine have arrived over a week ago and still NO COMMUNICATIONS!! WHAT THE HELL PEOPLE.??? RIGHT NOW CHOICE SUCKS!

1 year ago

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patti Goldschein Palm Coast, FL

I did not like the delay getting approved right away. I did like the service person, he was very nice and professional. He was very neat and left the are spotless.

1 year ago

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Samuel Harrisburg, PA

Take too long to find technicians if emergency. I understand that you are not an emergency company but there are times when a covered item ( sump pump) causes an emergency. Your specialists are not equipped to handle those situations. And when you ask them to get a supervisor there is never a supervisor around. The last time I had an issue with my sump pump it took almost two weeks to find someone. That was May of 2023. They said everything was fine. Now I have water in my basement. Not pleased at all.

1 year ago

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Bette Brandon, FL

I was very happy with the service and promptness of the technician. I will recommend Choice Home Warranty to everyone I know.

1 year ago

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Greg

They refused to do the repair. We'd like them to give us a call and honor the contract on the last item and either repair or replace our washing machine.

1 year ago Edited December 20, 2023

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Sharon

I am an elderly woman who currently had spine surgery. I opened my freezer door and the right side of the door fell on my foot. They are telling me my claim was denied because my freezer door was abused or misused. I do not have the strength to break my freezer door. I am retired and on a budget. I pay close to a thousand dollars a year and $85 for a tech to come out each time and to stay at the most five minutes. I believe I will take my business somewhere else.

1 year ago

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Barbara Wolowicz

One Star for Initial Call on Broken Washing Machine being put on Schedule right away and Very Nice Service Man arriving in four days to attempt repair-but Part Needed To Be Ordered! 4 Empty Stars for SECOND & THIRD NO SHOW/CANCELLATIONS (after waiting all day) ; FOIRTH Call ARRIVED AT NEXT DOOR NEIGHBOR INSTEAD OF MINE! FINALLY FIFTH ATTEMPT INVOLVED MGMT. HIRING PRIVATE COMPANY TO FIX WASING MACHINE. THIS WHOLE INCIDENT TOOK ONE MONTH!! Unbelievable!!

1 year ago

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Angie New York, NY

I was very satisfied with the service I received to help with my washing machine. It all worked out perfect and the price was reasonable.

1 year ago

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Linda

A couple of times I've had to use services, appointments were made almost immediately and the service that was provided was excellent.

1 year ago

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Frank

They were very good when a claim was put in. It was on time and they took care of it, which was very good. I didn't have to fight.

1 year ago

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Tom

When I needed something repaired, I called. They sent someone out right away. They addressed the issue and it was taken care of.

1 year ago

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Michael

I used it three times. One, the A/C went out. Two, my oven and went out, and third was the dishwasher. They were courteous, responsive, and timely.

1 year ago

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Myra

I told them that I have a pipe that's leaking and I asked them to please have someone come and fix it as soon as possible because I'm afraid the pipe is going to bust in my basement. If it busts in my basement, then my carpet and my fully furnished basement is going to flood and then that's going to cause more issues. I put in a claim since two or three weeks and they still haven't sent anyone over.

1 year ago

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Jeffrey

I had a microwave that failed and they decided they could not fix it. They gave me a microwave that was nowhere near the value of mine, which was a very expensive microwave, and they only gave me less than 1/3 of the cost of my microwave.

1 year ago

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Erich

Garbage disposal was leaking and I called them up. And the next day or two days, I had a new garbage disposal, all done.

1 year ago

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Alex American Fork, UT

Choice Warranty replaced my leaking water heater free of charge. I did have to pay for piping adjustments, which was stated in the contract , so that was ok.

1 year ago

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ABC DEFG Cave City, AR

This company's employees have done nothing but lie to me from day one. Customer service is deplorable. Even after I arranged a service technician that was one on their list, and setup an appt date they still didn't get the authorization to the tech for weeks and weeks, completely missing the appt I had set for 2 days after my initial call to him. Will not be renewing. Liars and argumentative.

1 year ago

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Renee Woodstock, GA

Marvin with J&Z Appliances was very professional, and friendly and understood my issues with my washer and dryer. He completed the repair in a week.

1 year ago

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Rick Oliveros

Very quick & convenient to file a claim. The service providers of my last 2 claims responded promptly and resolved my issues in their first visit.

1 year ago

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Jack Magura Mesa, AZ

They were very response to our request and the service team they sent to take care of the problem was 1st class in every way.

1 year ago

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Robert Delray Beach, FL

After paying for many years of coverage I was unfairly denied a significant repair that should have been covered. They denied air conditioning repair claiming neglect but I had bills to show my air conditioners had preventive maintenance twice each year I explained that the company they hired was formed was less than 1 year ago and requested a 2nd technician look at the unit which I offered to pay for.The case manager refused to do anything .I would never recommend Choice.

1 year ago

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Mark Denver, CO

Best Home Warranty company in the industry! They have helped when needed, gave great advice, and sent excellent companies for needed repairs.

1 year ago

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Gail Jonesborough, TN

The service from Choice Home Warranty has been promptly provided without the hassle associated with our previous service

1 year ago

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Larry & Katy Epperson Corpus Christi, TX

THE SERVICE COMP IS GREAT, BUT THE PARTS ARE ON BACKORDER. WE STILL ARE NOT SURE IF THE PARTS WILL COME IN. I COULDN'T USE MY MAIN BURNER ON MY STOVE FOR THE HOLIDAYS AND NOW ANOTHER HOLIDAY AND IT'S STILL NOT FIXED.

1 year ago

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Felix Figueroa

You guys suck! I will NEVER recommend you to anyone. The service providers you send are a bunch of crooked scammers who write up their reports in a way that puts the blame on the home owner to completely absolve themselves of the repair responsibility, and instead, provide band aide solutions requiring a revisit weeks/months later. Additionally, these crooks offer their services outside of the Choice Home warranty package and up charge for affordable products easily purchased at a Home Depot/Lowes

1 year ago

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Kalin Waukesha, WI

Overall, I satisfied with the service. The representatives were friendly and explained all I needed to know. The service was scheduled promptly.

1 year ago

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Wendy Manuel Atlanta, TX

Always send great technicians. They are knowledgeable, professional and courteous. Most issues are solved in a timely manner.

1 year ago

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Jason St Louis, MO

I've had choice for almost a year now and I've had to do most of every thing I've submitted a claim to and not one reimbursement. And for the time you've had come it days not hours and that's just to long. Your fee's or high and it's just not worth it. My policy is due to expire in February and I will not sign up for another one. You guys service sucks.

1 year ago

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Barry Davis Houston, TX

I have no problems to report my washing machine needed repair they ordered the parts and when the parts arrived they came out to repair my washer

1 year ago

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Jeevan Pillai Ashburn, VA

My first experience with claim was bad even though eventually claim was approved. But my last claims went everything smooth. I am happy now.

1 year ago

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Naresh Singh Balch Springs, TX

The customer service is bad really bad, this company NEVER approves any claim, always looks for ways to find exclusion. there is no way to escalate the issue. Customer service is 100% outsourced internationally, mostly they dont understand what you are speaking and you can understand what you are talking. I had to follow up 20+ times for two of my recent claims, customer service is such a shame..!! Looking to exit Choice Home Warranty

1 year ago Edited December 6, 2023

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Norris

They're very supportive, answer my phone calls, return phone calls, and they're just friendly. I really appreciate that.

2 years ago

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Maurice

When I had some work, you came right out,, it was done and everything was back to normal. Came out, I think, within 24 hours, so that was good.

2 years ago

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Yvonneleonard

You've been pretty good with me. I can't speak for anyone else. But you come out, you do what you have to do, and you leave, and that's beautiful.

2 years ago

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Katrina

I wish they would listen to the contractors and stop trying to fix or go around or shortcut things and just fix it. That's what we pay for. That's what we want to feel comfortable about. I can't keep doing it. They're take very long for no reason and they'll keep trying to fix items that can't be fixed and they're told that it can't be fixed by the contractor.

2 years ago

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Antoinette

Everybody is very pleasant and they're all attuned to your needs and knowledgeable as well. Some of the people that you get to do the work, I question them sometimes.

2 years ago

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Avelino

They've always taken care of my claims in a very short time. They're very prompt, so I've had very good experience with them.

2 years ago

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myhanh nguyen Ellicott City, MD

Technicians are incompetent. Most claims are denied if it costs more than $100 to fix. One heating company technician actually stole an air handler when installing a new unit that I paid 2700 for to have the whole unit replaced. I didn’t find out about it until I got an electric bill for almost $700 in a month where I was overseas for 2 weeks and barely had the heat on. I reported him to Choice but was afraid to report him to his board for fear of retaliation.

2 years ago

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Andrea Carrollton, TX

Both times this year Choice has a hard time finding a service provider to take the claim. While if I go outside the Choice process, plenty of service providers are willing to evaluate my issue. This is a small town where people talk. Word has gotten out that Choice does not reimburse timely or fairly, so service providers are not willing to take Choice warranty claims. If you want to stay relevant in this area, you should take steps to rectify that and improve your reputation. I would like to cancel my policy and receive a prorated refund of my premium.

2 years ago

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H Wilson

Had to pay three $85 svc fees for plumbing wk and complications that left an unprepared section of sheet in my closet wall. I was very reluctant to renew but was running out of time to do so.

2 years ago

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Anna Parsippany, NJ

the company is just looking for an excuse not to pay. even itheir own technician are puzzled with their decision. in one of my bathroom the emergency water gasket broke if due to a normal wear and tear. the claim was denied as the person who review the photos stated it was improperly installed. their own technician told them that installation was indeed proper but they still denied the claim. companies don’t want work foe the choice warranty as they dont tread them fairly.

2 years ago

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Megan Keller, TX

Choice Home Warranty has a great website - it is very easy to report an issue and get someone scheduled to handle an issue.

2 years ago

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