Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Mark

They are pretty good about answering all the questions that you have and are pretty prompt about getting technician out to your house.

4 years ago

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Fonzell Rowlett, TX

You guys always rectify the problems that I have had so far. You always come through. I would highly recommend choice to other owners.

4 years ago

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Janet Golden, CO

We've had two different calls for our washing machine and one for our dryer. They've repaired what they needed to, they did a good job.

4 years ago

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Linda Las Vegas, NV

Some of the companies they work with don't do a good job but when I reported it to choice, they sent out a different company to resolve the problem asap.

4 years ago

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David

They fixed my dishwasher right away, it only took three days to get out here and fix it. I would definitely recommend them.

4 years ago

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Dewey

The coverage and the price are good. They got someone out here and took care of the problem and they were very good about it.

4 years ago

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Diana

Whenever I call them, they send somebody to me immediately or someone get in touch with me immediately. They've been there when I needed them.

4 years ago

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Kenneth

It has all the things I require. They always come through and they do the job right. Everything works out fine and it is timely. I am very satisfied.

4 years ago

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Terry

Choice has been very good and responsive. It took a long to figure out a problem, like three months, and they kept coming back and trying multiple things.

4 years ago

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Darlene M. Dortch

Do not replace, repair costly repairs. Very, very, very bad, unfair, no response to electrical problem that began January 3, 2020. Still do not have power. Initial repair was not done properly caused total power loses to furnace and fuse box needs to be replaced. Had 4 different assigned Case Managets who never returned my calls or responded to my written appeal. .

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 9th, 2020

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Verified Customer

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Moy Timothy

I wasn't happy. Felt like they did everything in their power to weasel out of repairs. I used them twice. First time the customer service agent didn't understand what I needed, so that was a wasted call. The second time was for a garage door opener that was 20 years old and they tried to get out of it until the contractor told them it had to be replaced. I paid for 3 years and got one repair. I could've done that on my own for that cost.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 9th, 2020

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Verified Customer

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Charles McLane

I placed a call for an HVAC service issue after dinner. The net afternoon a technician arrived at my home and took care of my problem.

4 years ago

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Donna Adam

We have an affordable premium; a service call for a trained technician who quickly repaired our problem was well worth $40!

4 years ago

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Jerry

I filed a claim and I was denied because they said there was rust corrosion. I filed another claim on an air conditioner and they told me there was rust corrosion and it wasn't covered so I was denied. I've had very little service from them. Only simple things but a couple of little claim problems. Everytime I talked to them, it was denied. I'll never renew with Choice.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Mar. 3rd, 2020

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Martin Stern

Reliable service providers, but had to negotiate when a major repair was necessary in my Florida residence. Also took a long time to respond in Florida.

4 years ago

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Cathy

Quick turnaround. Easy to contact. Technician was courteous and prompt. He arrives when he said he would. He reset the dryer and was on his way.

4 years ago

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Dave Baicker

Spoke to them on phone, told them we had cracked glass on a cooktop and they send a guy who tells us it's not covered. Had to pay the deductible for the guy to come. They should have told me by phone it wasn't covered instead of sending the guy here and costing me the deductible for nothing.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Feb. 26th, 2020

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Verified Customer

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Marsha Widdows

We have had 3 service calls for different problems and they responded quickly and covered each event completely as expected. Mom

4 years ago

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pat

it takes several days for them to set up appliance repair appt andnsend out handymen for the repairs sometimes taking several visits to figure out the peoblem and when the appliance to be replaced offering payment thant does not cover the price of the appliance for example $350 to replace a washer

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 26th, 2020

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Verified Customer

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Jerome

When I reached out to them there wasn't any hold up. They contacted the service that I needed and they came right out on schedule.

4 years ago

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Carolyn

They have been prompt, courteous and helpful. I had a washer that was leaking oil out of the bottom of it. They took care of it immediately.

4 years ago

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John Plainfield, IN

Had a leaking in the plumbing and they came out and fixed the issue but they had to cut the dry wall in the ceiling and they haven't come back to finish that. Other than that so far so good and I would highly recommend.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback. I am glad that we were able to resolve your plumbing issue in a timely manner. To resolve the drywall issue, please contact our customer service department at 1 888 531 5403 and speak with a claim’s intake specialist to place a drywall claim.

Feb. 26th, 2020

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Verified Customer

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Barbara Northbrook, IL

It doesn't cover some of the things that I would have like it to cover but the rate is the best and the people they've sent me are very nice and very helpful and friendly.

4 years ago

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Mark Humble, TX

They are a good, quality service. It is a reasonable price. They have got a good website and I get quick service. They are very knowledgeable.

4 years ago

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Chris

They don't get the information right when you call them to make a claim and it's not very good. I had a frozen pipe break and I called them up and to this day in February, I still have no hot water and now I'm paying out of pocket to get everything fixed in my house and they're saying because I had the wrong pipe but it was a plastic pipe. They have no workers out in my are that will come out. The whole thing with Choice Warranty is they're supposed to be there to help you when something breaks and I've been with them over four years. I've had claims and I have no help.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Feb. 20th, 2020

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Tracey

I used them for my heater downstairs. The gentleman who came was very professional. He was very nice I had no issues. He came and was able to tell me exactly what happened and he took care of it.

4 years ago

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Ravi

Good customer service and the service technician that came to my house fixed the issue and I just had to pay a sixty dollar service fee.

4 years ago

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John

They covered my icemaker the first time around then the next time I found out it wasn't covered. Which I didn't appreciate when it was covered the first time. They were slow on getting back to me and I wasn't happy. The other experiences I have with them they did great.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 18th, 2020

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Verified Customer

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Angela

If they don't want to replace the unit they pay you out a portion which isn't fair. I needed to use it to replace my stove. My stove was old so instead of replacing it they just gave me a very low dollar amount and said take it or leave it.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Feb. 18th, 2020

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Verified Customer

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Dana

I needed to use my warranty last week and they called and scheduled and the company was even able to come out earlier than scheduled date.

4 years ago

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Verified Customer

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Albert

I had a little plumbing problem and they came out and fixed it for me. They've solved all my problems I've had and I'm very pleased with them.

4 years ago

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Verified Customer

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Dotson

When I called they immediately got on the problem. The people that they send out to fix the problem are good and do faster.

4 years ago

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Verified Customer

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Fayteen Marshall

They are a first cleass operation. I call and the same day or the next a technician is at my home. I have rated each time 5 stars.

4 years ago

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Verified Customer

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Ron

We had another warranty company and they didn't provide the service that Choice does. Choice is prompt and responds to our needs.

4 years ago

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Verified Customer

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George Houston, TX

I chose them because the price was good and the person I talked to I liked. They've always been attentive. Most of the time they do what they said they were going to do.

4 years ago

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Billy Wallace

Because they trustworthy, have good customer service, and the quality of their work is excellent. I would recommend them to family and friends.

4 years ago

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Regina L. Lee

They take care of my issue within a few days and the techs are great. I had AHS and their customer service was horrible. SO glad I switched.

4 years ago

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Christopher

Customer support answers promptly and the few times I've used them, they came out and my issues were resolved satisfactorily.

4 years ago

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Lionel

I like the price and they have good customer service. One time I did uses them to get a water heater repaired and they didn't repair it.

4 years ago

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Verified Customer

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Sandra

Service guy was very educated and explained everything to me he was doing to my electricity. The service is great on the phone too.

4 years ago

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Marie Sinning

Like all home warranties they find tons of excuses to not pay for repairs and if the job is covered they take forever to find someone who is cheap enough so they aren't paying too much out of their own pocket. Doesn't matter that the customer is inconvenienced while they are looking.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Feb. 4th, 2020

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Verified Customer

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diane Columbus, OH

I wasn't informed of the HUGE PRICE CHANGE....very unsatisfied with that!!! Service person was great, but not satisfied in the big jump in service....from60.00 to 85.00 and as I stated not informed

4 years ago Edited January 10, 2024

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Katie

I have had 1 very bad repair company however the rest have been outstanding. Choice sent another repair service when I called them about the bad company"

4 years ago

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Catherine

So far CHW has handled my claims very quickly and professionally. Also Choice has provided me with repairmen who know what they are doing!

4 years ago

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Karen Taylor Colorado Springs, CO

This past experience was excellent. Repair person ca m e o. Time, had the needed part a b d did the job in a timely manner. He was pleasant and efficient.

4 years ago Edited January 10, 2024

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Carmen

They were able to repair two of my items, the water heater and dishwasher pump and they sent out good contractors to do the repairs.

4 years ago

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Fred Eyrich Punta Gorda, FL

They did the job they were supposed to. They came when they said they were going to come. They replaced the refrigerator.

4 years ago

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Kim Howard, PA

Customer support is very friendly and got back to me in a short period of time. They saw what was needed and got a hold of a company and he got the part.

4 years ago

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Mary Enid, OK

The couple of times that I've called, responsible people are used to do the work, good people come out in a timely manner.

4 years ago

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Gina Springdale, AR

Very efficient and the price is right. I am very pleased with the people that they have. The repair person was out here the next day to assist.

4 years ago

Choice Home Warranty Reviews