Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Patricia A Wheeler Mesa, AZ

This has been the worst customer service I have ever received! My last claim was denied based on a lie by the service provider. I filed an appeal as I was directed to and no one ever called me to hear my side. So what was the purpose if you do not care what your customers think. We are the ones that are keeping your business going!! He lied and said we dismantled our pool pump so our claim was denied. He also reported that he was installing a 2 hp pump which our pump was only a 1hp pump, so I am sure he pocketed the remainder of that money. I didn't want him coming back to my house but we let him come to install the new pump motor and he was supposed to come back with the nut and bolt for the filter clamp but never came back so I am sure he pocketed that money also!. The first day he cam he was here for 5 min and asked for the service call fee and said he would be back and I called numerous times to try to get him to come back and all I ended up getting was a denied claim. You need to care about your customers as well as picking a reputable service provider!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 11th, 2021

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Linda Heckel Bonita Springs, FL

Too many times I've been deceived and assigned a company that did not have insurance pay insurance papers to enter my building. As many times as I said they must have these documents they still assign a company that does not have them. I tell them they have to be out of my building by 4 and they will assign somebody to come from 2 to 6 I get tired of telling you over and over what the requirements are to get into a high rise. Another time I was told I need a whole new air conditioner I called another company and it's all it was was a $150 thermostat instead of $8000 that the company you sent out wanted to replace an air conditioner that was not broken.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 11th, 2021

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Gordie Karels Rapid City, SD

Needed refrigerator repair. Filed. Claim and repair was initiated in four days. Professional technician handled the repair expertly and followed up with a replacement part within a few days.

4 years ago

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Colleen Atco, NJ

Although when they left the garage disposal was working, they said it was corroded and needed to be replaced. They even took pictures as prof. After a week I called and was told that the warranty co was NEVER made aware or shown pictures. They called the contractor that they sent out and they told the warranty co that as far as they were concerned, the job was closed. Because of that the warranty co will NOT replace it until it stops working, even though it is corroded. Breakdown of communication period.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 11th, 2021

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Rakesh Salt Lake City, UT

Quick and good service. I was surprised to receive save day service, although that's not what I was expecting. Was totally surprised with the quick and quality service

5 years ago

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Debbie McKelvey Mount Pleasant, SC

My refrigerator is worse than before you fixed it. They arrived quickly but less than 6 weeks later there is water leaking on the floor the panel on the door doesn't work and the inside of the fridge only goes down to 50 degrees. workis

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 10th, 2021

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Donna Donovan

I had a positive experience with customer support, rating it quite high. Recently, I had to use my warranty for a broken garbage disposal, and they responded quickly, sending someone out right away. Although there were some other issues, the turnaround time was impressive, making the overall service commendable.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 10th, 2021

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Rita Hattiesburg, MS

I have had plumbing go bad this week and a refrigerator and both problems are now resolved. My commodes flush and I had help getting a new refrigerator.

5 years ago

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Raymond Alvarez Columbia, TN

Because it was on a Saturday that my unit went out AC it was quite warm my wife needed the coolness because of medical reasons so they can't have anybody over here to move that Monday so I had to go out and buy fans throughout the house to have air circulation so that's why I gave it hey three star

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 10th, 2021

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Thony Daye Evanston, IL

I placed a claim on a Friday morning for my furnace and they dispatched a technician the same evening. The technician resolved the issue within 1 hours.

5 years ago

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RELLA Stern Las Vegas, NV

You have to fight for every claim. Called 4 days in a row concerning a claim and got "it's not covered". But for an upgrade of $250 the claim will be covered. Paid for upgrade and still "not covered " By the 4th day, after paying $750 in upgrades on my 2 properties, it still was not covered. This was for a garage door and it would not open. We paid $500, an emergency upgrade as you normally have to wait 30 days for it to take effect. Said they would send us $250 back since we didn't use them to fix garage door. We ended up paying out of pocket at a much lower price than Choice was charging. Four days, endless hrs on the phone each day, and all that money to upgrade and Choice did nothing but lie to us. I'd never recommend this company.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 4th, 2021

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Jill Hatcher Blue Springs, MO

They were hard to contact when I had a problem. Then once they checked the appliance, it took over two months to receive the gift cards from Lowe's so I could purchase the new, replacement appliance.

5 years ago

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Ohsung Kwon Leander, TX

I found a new warranty company this year, but I hated it. There was a problem with the air conditioner, so I applied and solved it, but the company in charge of the repair asked her daughter for money and took it. But no one solved the problem. I still haven't received my unfairly charged money. After a year, I think I'll have to look for another warranty company.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 4th, 2021

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Denise Weinberg Houston, TX

The electrician and the AC repairman srnt by Choice Home Warranty both said I needed a new breaker box. However, the powers that determine whether a job is authorized decided against it. The AC keeps leaking freon but CHW dsys they won't fix it. It seems to me the purpose if CHW is for people to buy the policy and keep the executives is big figure salaries. I am not getting my money's worth of service. But, then, bad on ne yo be so naive to think that an American business would be concerned about the welfare of its customers.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.

Nov. 4th, 2021

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Debbie L Quist Jacksonville, FL

They were not very prompt in the last 2 incidents we had to utilize their services for. over one incident, we had to incur the expense of a hotel room for 2 nights plus pay 2 separate deductibles and on the second incident we had to wait the weekend without any water. Unsatisfactory. on the second incedent

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Nov. 4th, 2021

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Larry Buck Tallahassee, FL

Honest, helpful, affordable, competent service techs, willingness to work with "your" tech if CHW tech not available or good. All in all, highly recommend CHW.

5 years ago

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Kristin Warminster, PA

There have been a lot of issues with getting companies scheduled. I've already had to fine my own. This last visit the guys were very good but your company wouldn't continue with what I needed and I just realized the problem wasn't fixed. I'm unhappy about this. I would like someone to contact me.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 26th, 2021

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Brad Newbigging Nashville, TN

You sent an unlicensed technician to work on my air-conditioning who quoted me $1500 to repair it. When I had a licensed repair man come out it was a house call of $60 plus $15 for blowing the air conditioner out with pressurized nitrogen. That allow the AC unit to go back to normal and properly work. When your technician said it had to be taken apart taken out of the house and chemically cleaned. When I asked to see the license for the people you were sending to my home you told me that I could not see it, then after speaking with several different companies they all seem said they send out students they don't have their licenses yet so be careful and be aware .

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Oct. 26th, 2021

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Cheryl Pleasant Grove, AL

Choice send a contractor out to my home(a no name brand co) After the person left my unit was making a loud screaming sound later on we had not air. When we had freezing air b4 this co was dispatched to my home. Now Choice wants me to pay and out-of-pocket cost if 400.00 to have it fixed by the same company that broke it. No thank you. When I inquired about why was I paying when they sent the co out choice said it's not their fault. It's between the co that they sent out and me now. Pitiful I've never heard of such a lie. I will never sign on with this co again. And if you do ck the credentials of the company that comes to your house that's been dispatched from them if they have bad ratings please send them away.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Oct. 26th, 2021

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Ego Ibida Centreville, VA

Highly disappointed that I complained about my AC not working. After paying my deductible, the provide adiced your company for replacement of uni, paid my deductible. Your company only went to pay a little fraction and wanted me to pay a huge amount to the provider. I was shocked because that was not what they told me. I called the customer service rep, she was very rude and asked if I want to accept the deal - yes or no? I told her mo and she said a case rep will contact me. I waited and waited for weeks, nobody contacted me. So I called back, again the female rep was rude and asked me to complain on line. As I was talking to her to note my complain since i already have her on line, she banged the phone on me. The last time I called, I got a male rep, who appoloziedand entered my complained. Promised someone will get in touch within 48 hours. And it did, but unfortunately the lady that was supposed to called me did not because she was still busy with an customer. The rep that came on the li e was very rude. First she did not apologize for been very late . And our conversation did not go very well We were just arguing back on forth on the phone when she told me that I have to start all over and pay another deductible to the provider since I did not respond on time. That was a RIP-off.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 26th, 2021

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Kimberly Lilly Port Charlotte, FL

They sent a tech out to look at my dishwasher. He said a Roach infestation caused the damage. Utter BS. I have lived in my house for 2 years and have NEVER had 1 Roach. But they believed the tech, over the customer. Even though the control panel is wobbling in there. Cancelled them and moving on to someone that values their customers. Giving them 2 stars instead of 1, because that did fix my A/C a couple months ago

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Oct. 27th, 2021

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Gwen Wessel Jasper, GA

The first time we needed them, they were great.Now, we are having an issue with our stove/oven.Someone came to assess the problem, however, we have waited over a month for repair..still waiting

5 years ago

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Larry Johnson Huntsville, AL

It seemed like you had to fight with them to your issues resolved. I recommended them to my daughter and have been toltally disappointed. She is totally disappointed in the company. It appeared they were picking things out of the contract to deny her claims. She had one open and and the tech never completed the job and CHW closed the claim without fixing the issue.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 27th, 2021

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Rebecca Littleton, CO

In theory it is great thought that if there is no CHW service technician in your area that you can get your own. I am having issues being reimbursed the full amount and I feel that CHW's responses are vague and I continually try to provide them with additional info and it as not been resolved. Feeling frustrated that it is Oct and the repair was in Aug.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 26th, 2021

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Reginald D Augustine New Haven, CT

My upright freezer should have been covered . When it broke I found out it wasn't even though I paid the extra cost for it and had an e-mail from their company saying it was covered. I added a 2nd refrigerator about a month or two after I initially signed up and they said that was covered not the freezer. They would only cover the freezer if I dropped the refrigerator coverage for a month even though I sent them a copy of the e-mail (which had their letter head and address on it) that said the freezer was covered.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 27th, 2021

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Cathy Apison, TN

Excellent response time and courteous, professional service. Guys who installed the new A/C unit worked quickly but efficiently and left the area clean and spotless!!

5 years ago

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Dean J Fardo Alpharetta, GA

I like that they have sent good technicians. But when my air conditoner broke, they sent a tech to fix the unit but would not authorize him to remove the water in the units pan. The water was a direct result of the units failure and in no way my fault due to neglect. The tech wanted to remove the water but said that CHOICE would not allow him.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 27th, 2021

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Verified Customer

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Anonymous San Antonio, TX

Choice Home Warranty sends people to work who care and clean when they come in and they wear masks. It did take about four months for a plumbing deal. They fixed my refrigerator leak. It took a while for the parts.

5 years ago

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Janice Manning Maple, NC

Most recently, they were excellent with my icemaker repair/replacement. In the past several years ago, my service was not as prompt, but recently it was speedy and excellent.

5 years ago

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Joshua Barrett Artesia, NM

Warranty is good so far, but they bug the hell out of you to rate them and give your feedback. They'll also call you to make sure you got the list of covered items and then casually include all the upsell services they want you to buy.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 20th, 2021

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Edward DeLeon San Antonio, TX

Had an issue with refrigerator and was told I would get check to replace refrigerator. I recieved a gift certificate to Lowes. Talked to rep abiut issue and I was told that I could not get check bc that was the CW policy and talking to another person would not help issue and case manager disconnected call. I had talked to a person above case manager prior to last call that assured me that a check would be sent within 30 days bc I could not find a replacement at Lowes for price. Called back to check on progress and that is when I was told CW policy would not allow check, only gift certificate to Lowes. Will sign with other company once my contract is over. Bad customer service and policies. Shop before you sign.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 20th, 2021

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Williamson Goodyear, AZ

Because some of your contractors are substandard. I just had to pay a service fee on a garbage disposal that was installed in June incorrectly (flange) the second time one of your contractors did something wrong and ended up paying for the service because of their mistakes.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 20th, 2021

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Michael Mcleroy Norfolk, VA

I have used Choice Home warranty 3 times. 1 was a wonderful experience with my garbage disposal being fixed. The 2nd and 3 attempts not so great. It was the technicians not the company. Please vet the A/C technicians on their work before sending them. They are a reflection and extension of your company.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 20th, 2021

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Vera Gilbert, AZ

The quality of the service depends on who you are talking to. The first time I called, it didn’t work out because it was the pool but the second time I called, regarding the fan, he came out the next day and it was replaced really fast. It was very easy and wonderful. He was very professional.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we appreciate your positive feedback about the services by our technician. We are making every effort to enhance the customer experience; therefore, we have shared your feedback to the Director of Vendor Relations.

Oct. 14th, 2021

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Berk Layton, UT

Not everything is resolved completely. They are trying to skirt around issues. One example is with the microwave. They tried to tell us they wouldn’t pay for it. It wasn’t working and it was too old. Finally after a while, they paid some but the value they gave us was very low for the appliance. Only half of the techs are competent. The other half are not properly vetted.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 14th, 2021

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Barbara Oak Lawn, IL

I was well pleased with the work and with them answering my questions and getting someone here as soon as possible. I have no problems getting service when I call.

5 years ago

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Verified Customer

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Carolyn Pflugerville, TX

Good quality, courteous service. Everyone has been very dependable. When my dishwasher was broken, it was well taken care of. They get me fast service.

5 years ago

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Verified Customer

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Don Anthem, AZ

Recently my air conditioning went out and the next day it was fixed after Choice had a person come out who was excellent. It is the most cost effective option.

5 years ago

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Verified Customer

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Cecilia Ozone Park, NY

Not that expensive and it covers a lot. There was a plumber and they were here quick and it was easy and fast. They were very knowledgeable and did the job pretty fast.

5 years ago

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Verified Customer

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Nikita Vienna, VA

The guy that came to fix my refrigerator was nasty. He didn't have any professional ethics. He had no filters when he talked. He was out right rude. They have all sort of professional technicians. It was a pleasure when the AC went out or there was a plumbing issue. I am comfortable with them in my house.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 14th, 2021

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Verified Customer

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Belinda Plano, TX

Every time I've called them, they have been responsive. The most recent time was for the air conditioning. The gentleman replaced the part in thirty minutes.

5 years ago

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Verified Customer

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Regina Duvall Oklahoma City, OK

I needed my disposal replaced and was told it would be a plastic replacement. Which is not what I had. I was under the impression a replacement was comparable to what I had. So I paid extra for a better one.

5 years ago

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Verified Customer

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Tom Zeller Sun City, AZ

No hassle They address my problem in a timely manner. They have a technician out to my house ASAP. I like good service people and they are one of the best so far.

5 years ago

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Verified Customer

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Eliza Mansfield, LA

I call they came got the job done they respond in a timely manner , they get supplies in a timely manner , costumers service is very polite and helpful

5 years ago

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Verified Customer

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Sara Boca Raton, FL

I had a problem with my refrigerator not too long ago. The guys took five days to come back to fix it but that's fine, everything is working okay, no problem at all.

5 years ago

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Verified Customer

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Mike Raeford, NC

I'm satisfied. They are very prompt and they came on time. Their people that did the the repairs were very professional and they got it done very quickly.

5 years ago

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Verified Customer

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Reginald Perry, GA

My AC started acting up and I sent a clean request. Everything was already set up that Monday. The company called me and they were able to fix to my, my AC. Very positive.

5 years ago

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Verified Customer

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Lonny Las Vegas, NV

They were on time and they are professional and they fix the problem. We're happy we've got choice and we hope we don't have to use it again but it's good to know it's there

5 years ago

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Verified Customer

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Darlene Monroe, MI

They've always taking care of any problems that I've ever encountered. My drier quit working, I called and within twenty four hours I had somebody else here fixing the dryer and everything was great

5 years ago

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Verified Customer

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Patricia North Fort Myers, FL

The choice home warranty customer service department is very hard to contact and once you email them. The couple times I have used some of the people they are efficient, very friendly and they come out, quite quickly. I'm trying to use my warranty, but I didn't realize it was a thirty day waiting period and so I was told that they would no longer cover the air conditioning unit in one of the units, but it works properly now so that was a good thing.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 14th, 2021

Choice Home Warranty Reviews