Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Mike Russell Flower Mound, TX

When warranty work is needed, I can count on Choice to provide a quality contractor in a timely manner and get the work completed.

2 years ago Edited November 14, 2023

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Lucille Imparato Whiting, NJ

They replied quickly to my request. Sent a technician promptly. He diagnosed the problem and we are just waiting for a part. Courteous service man.

2 years ago

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Vishal Choudhary Atlanta, GA

You have to wait a lot for their assigned contractors to show up. And then most of the claims are denied for some reason or other. Not worth the price and hassle. I will definitely not renew. Only reason I am giving 2 stars is that the times when the contractor shows up on time and does the work, it is good value.

2 years ago

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Linda Guntersville, AL

June 15, 2023.... I have called and texted...I paid my monthlies, and it still has'nt been repaired. 2nd repairman now has a new order in; 1st one never came out... just told me when he got the part he'd call me and to stop calling him. 2nd repairman, Ray's Appliances is very nice and he is waiting on parts... do you think you could get it done before Christmas??????

2 years ago

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Verified Customer

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Vanessa Frederick Mt. Pleasant, SC

All of our claims have been dealt with in a timely manner. The process is easy and the technicians they use are knowledgeable and friendly.

2 years ago

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Maria Donizetti Palm Harbor, FL

Recently, I had a problem with my air conditioner where the Coil is leaking Freon. The claims person refused to replace or repair of the coil and we quested the AC technician, fill the Freon and leave it until it quits. This is not the way to do business. We consistently have 80° temperatures here I have lung and breathing issues and I cannot go without air conditioning. This repair needs to be done. I am a long time customer of choice home warranty and I’m also in the real estate business. Is this how you treat your customers? If so, I will not be referring you.

2 years ago

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Amit S Singh Round Rock, TX

I booked a repair for TV issue and they sent an electrician to check the switch despite me telling them that the issue was with TV. Later they informed me that TV repair is not covered under contract and I have to pay the rent electrician visit charges as they don’t read all comments from customers and it’s my responsibility. Had a very impolite and disrespectful conversation with the agent on this.

2 years ago

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Franklin

I'm very dissatisfied with their response time. I explained to them that I had a handicapped person in the house and it still took them three days to get somebody here in the middle of a heat wave to fix my air conditioning.

2 years ago

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Lilly

The electrician looks great. No complaints, but the company's service is not very up to par. They give you a little bit of money but they don't give you enough to cover the full cost. Then they charge you for things like the box to put it in. You know, if they're going to fix something, then they need to fix it. They shouldn't nickel and dime you.

2 years ago

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Karin

We're already second round on the one item. They didn't fix what they approved. Because they can't fix it right away, they're going to do multiple trips. They don't work your tickets, but they stalk you to get you to re-enlist for the new year. They've been calling me multiple times a week for the past three months. And they won't stop, but they also won't respond on my claim. Every time I pick up and it's them, I ask them to put me on the do not call list and they will not. It's super aggressive and a complete turn off.

2 years ago

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Carol Stanley Cedar Hill, TX

Have had issues in the past with vendors not keeping appointments and company not handling accurately or offering any type of compensation or consideration without many calls regarding

2 years ago

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PGN Property Group Baltimore, MD

Had a bad experience with my last claim request. Contractor went to wrong home and input my information and choice denied and closed the claim even though no one came to my house. I spent too much time trying to fix this with both the contractor and choice and gave up because I had no more energy. Get it together!!!

2 years ago

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John FL

I am not happy with choice warranty. Very slow to respond to messages sent via e-mail or phone. Took 3 days to respond to a request for service of heating/air conditioning system issue. Got a response that they were trying to locate a repair service. Ended up calling a company to come out. Their man called 4 days later. Choice Home Warranty has very poor communication skills. Now looking for a warranty service with a better track record.

2 years ago

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Louis Arvada, CO

I waited six weeks to find out my washer couldn't be repaired. I'm still waiting for the $343.00 Lowe's gift card, which I won't receive until Nov. 14th; not enough for a new washer. They are $900.00 to 1200.00 dollars.

2 years ago Edited October 24, 2023

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roland flanagan Spring, TX

Extremely POOR customer service. We have been trying to get our fridge fixed - since July! It is now mid-October and we are no where close to getting it fixed. And at the last (total waste of time) service appointment, the technician said that we would have to pay for the parts (which weren’t even available). WHAT?!? I thought that’s why we had a warranty company. This situation is ridiculous and unacceptable. So ready to discontinue our plan with this company. They take your money but when you need their services they are worthless.

2 years ago

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Carol

Our A/C went out just recently, and the guy came out the next day. He fixed it in 10 minutes. The monthly cost is getting a little high for me

2 years ago

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William

They got back in touch with me right away. It's just a good vendor, Anderson - he's very, very thorough and did a very good job.

2 years ago

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Verified Customer

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Travis

Easy access, dependable and quick responses. Our dishwasher stopped working. I submitted a claim and the technician was here the next day.

2 years ago

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Nira

The service is great - I don't have any problems with it. They come when they say they're coming and they do exactly what they say they're gonna do.

2 years ago

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Verified Customer

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Philip

I had my A/C fan go out and had to be replaced. Every time they come to the house to do something, they were very professional.

2 years ago

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Gloria

They're pretty trustworthy. As soon as I contact them, it don't take them no time to get back in contact with me concerning my problem.

2 years ago

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Shamsul

It's difficult to communicate with the Choice Warranty company but they are good when I call them. The next day they send technician and they fix it.

2 years ago

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Janet Padron Miami, FL

They were very responsive with the issue that I had with the A/C. They were timely in getting the technician out there.

2 years ago

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Charles

The contractor they used for my work is exceptional. I was very pleased with my contractor. It was simple, quick, and fast.

2 years ago

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Mark

They were in contact with me every time I had a problem. I used it on a washer and I used it on a hot water heater. They were very helpful both times.

2 years ago

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Verified Customer

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Marina

I'm very, very happy. So far I haven't had any issues. I had my refrigerator repaired twice and an air conditioner repaired once.

2 years ago

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Casey

I need a new water heater and it cost me $75 for a guy to come look at it and then they wanted $1000 to replace it. So I couldn't understand what a warranty means. So I canceled my warranty. The first guy that showed up was fine, but very slow. Find another company. I got no service out of anybody.

2 years ago

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Verified Customer

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Catherine

I’ve had a very positive, professional experience. In the main all of the technicians have been very good, pleasant and professional.

2 years ago

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Carol Labarbera Miami, FL

Like that I can use the app to schedule a request and track it start to finish. Most service calls were on time and issue solved quickly.

2 years ago

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Himanshu Katy, TX

It was easy to file a complaint online. The appointment was setup quickly and the plumber showed up on time and fixed the issue.

2 years ago

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Sonya Columbus, OH

The service call amount is more than a couple of other companies that I have received quotes from. I should have been compensated for the charge because my issue with my dryer was not fixed which lead my to buy a new one.

2 years ago

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Verified Customer

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Vicky Bossier City, LA

Very positive experience with the company who came to fix the electrical problem. Rockin W Repairs (Jeremy)and with Choice Warranty also.

2 years ago Edited October 11, 2023

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Twila Blue Springs, MO

I have been dealing with a leaky toilet for 3 months. Paid the device fee twice and when I called again to say it’s not fixed I was told someone would be out soon. I have not heard from any plumber I feel CHEE hires sub par people.

2 years ago

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Anita Perez San Antonio, TX

Not happy with their handling of a/c repairs…during the hottest summer days with a failing a/c, they insisted on requesting more and more evidence of faulty parts while our family was suffering with the heat. I finally asked the repairman for a new system, so that we could avoid further issues. They do not consider the customer’s overall health nor the possible effects of their irresponsibility. They want to avoid large expenses. In the meantime, the customer suffers!!!!!

2 years ago

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Paul Las Vegas, NV

Poor customer service! Called in 2 related plumbing issues and rather than bundle them together had to double pay the same plumber since they wrote them up separately! Also not happy with sending me emails, two separate ones indicating that my claims was cancelled for not being available at the appointed time when we were there but no one showed up! Really!

2 years ago

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Theresa Rio Rancho, NM

It took weeks to get the repair scheduled on our swamp cooler-fortunately we were still able to use it during that time since we were having record high temperatures. Once scheduled, the repair person, Cody, was very friendly, knowledgeable, courteous and professional and took care of the problem for us.

2 years ago

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Verified Customer

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Randy Las Vegas, NV

I have had Choice Home Warranty for many years with over 10 properties. They used to cover the claims with ease. Somehow the last 2 years, 9 out of 10 claims had been denied. The only time it was approved, it only covered a small portion of the entire cost. I have had the same plan coverage since day one and those denied claims were the same type of claims they used to approve before. Now they just go out of their way to deny everything. I wouldn't recommend Choice Home Warranty to anyone.

2 years ago

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Verified Customer

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Lynda

I waited nearly 4 weeks for my toilet to be repaired. I felt that if I had not been persistent, making number phone calls and entries in the claim portal, I would not have had any resolution to my problem toilet.

2 years ago

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Diane Naill Rockford, IL

Had to pay for my air conditioner to be replaced in AZ when I had Choice Warranty there. They took too long to get a HVAC person when the heat was 115. My renter was threatening to turn me into AZ Elder abuse. I would not recommend Choice Warranty to anyone.

2 years ago

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Verified Customer

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Denise Carey Miami, FL

When my air-conditioning went out this summer, the repairman was scheduled to come out six to seven days later. This was during heat wave. I appreciate that they came and did the repair a day sooner

2 years ago

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Jacob Allmon Mesa, AZ

Not a fan of the call center and when I attempt to call the rep that sold me the warranty I get poor English speaking customer service. I was told that i would not have that issue when signing up.

2 years ago

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Verified Customer

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Tinya Lacey Washington, DC

Each time I put in a request for service, my request was answered expeditiously and I have always been happy with the service and technicians

2 years ago

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D Tan Federal Way, WA

Reviewers are inaccurate. Claim for covered roof leak was initially closed because it was "not covered". Messaged in customer portal that it is covered but reply reiterated it is nkt covered. I had to make several phone calls to get to talk to a person who investigated and reopened the claim because service agreement shows coverage. Now still waiting for a contractor to get assigned for a leaking roof. It has been weeks and I am still waiting for a contractor to get assigned.

2 years ago

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Johnnie Sanders Fredericksburg, VA

The last repair was done well, however most of the repairs were due to shoddy repairs and shortcuts taken by the contractor you guys sent in April So you as well as I have paid for the same repairs twice that is sad

2 years ago

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Buck Handy Winter Park, FL

I like most the ease and convenience of having a system or appliance repaired or replaced in a timely manner when needed.

2 years ago

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Phillip Wells Flowery Branch, GA

The Technician arrived early, diagnosed the problem and corrected it in about 45 minutes or less. They did a very good job.

2 years ago

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LaDonna Smith Wichita, KS

I was very satisfied with my service until this most recent appt. The sears tech never showed up, I called both choice and sears with promises he was on his way. Two days he was supposed to show up and nothing no calls nothing. Called the next day and they were sending it to another tech. Here it is 8 days after the first phone call and still no tech. I have referred this company to so many people and won’t be doing that any more.

2 years ago Edited October 25, 2023

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Diane Shar Finleyville, PA

Terrible. Service man came out in August, it took months to get the conclusion that they can’t fix my 40” professional series stove/oven Everything works but the display is so faint you can barely read the clock and temperature display. They’re offering pocket change vs the price of this stove and they’re listing it as a cooktop instead of a 40” professional series stove oven combo. This is my first and only claim…STAY AWAY!

2 years ago Edited October 24, 2023

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Leroy Chavez San Antonio, TX

Love ❤️ the help and customer service. However going on a month and the service company has yet to fix my appliance.

2 years ago

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Barb Baumann Phoenix, AZ

I was so pleased with the way my claim was handled. It was easy and Quick. The people that came to fix my air conditioning were awesome!

2 years ago

Choice Home Warranty Reviews