Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Cathryn Charlotte, NC

I am not pleased with CHW. The time it takes to get a tech for a claim, most techs are ok but claim is not completed I feel like you are not getting records of professionalism to take care of the situation. Last one as of last week, came to unclog kitchen sink, only left me with my sink leaking, the solution that was used turned my sink black and stained. I need to put in another claim because my kitchen sink is in worse condition. It did not have running water coming from the pipes under the sink. I can not use my sink. I could go on, but I just want to discuss my most resent issue.

2 years ago

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Felicia Las Vegas, NV

In the past year we have had a slab leak, which should have been covered in our policy, as well as multiple calls on our dishwasher. We have been denied for the slab leak and parts of the dishwasher and we’re left to cover the repairs in full from our own pockets. Whenever we need to call about warranty information, the calls are outsourced, which leads to miscommunication and frustrating conversation.

2 years ago

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Eric Olson

Due to your negligence on the EPA Laws, Choice failed to let the tech repair our A/C by refusing “stop leak” being used. We are in the process of filing a complaint with the Florida EPA Office in Tallahassee! Now 30 days from our service complaint, we still have an open call. Now maybe, we are scheduled for a service call tentatively set on Sept 9th!!

2 years ago

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Susan Venice, FL

My A/C has not been fixed. Please have your service firm contact me. I believe they had to order a part that they didn't have. As they didn't have the standard part I needed for my York A/C (and due to dangerous temperatures inside my condo, I had to have the firm I have a maintenance contract with come and give me a loan model without delay. Please have your A/Crepair people contact me about installing part they had to order.

2 years ago

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Paul

We have been waiting now for over 2 weeks and still have not had a repair person come out to our house. The first person did not show up twice after confirming with us and the second repair company didn't show up either. We are not very happy with our service from Choice.

2 years ago

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Dee Schreck Mooresville, IN

Our covered a/c unit is 31 years old. We obviously take very good care of it, right? It has a Freon leak that cannot be repaired and the refrigerant in question is no longer produced so it has to be searched for-good times.

2 years ago

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Bing Hu Tampa, FL

Excellent services, outstanding and very professional techinicians, and very quick responses. All beyond my expection. Thank you Choice Home Warranty

2 years ago

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Ed Humble, TX

Quik response from technician. Fixed problem. When repair can't be made, cash option is too little for replacement unit.

2 years ago

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Maria Richmond, TX

I like the fact that when I put ina clam the company s response is always very quick and the technician are very knowledgeable and professional.

2 years ago

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Brenda Durham, NC

Worst service ever experienced. Very POOR CS Rep, never returned calls, never respond to emails. Five claims with same issue on dishwasher. last claim filed July 10 is still open. I asked for their cooperate office contact information, i was given CS number. Asked to speak with manager, never happened. with the $85 I paid and what CHOICE coveded in parts and Lobor, I could have a new dishwasher.

2 years ago

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Anonymous

I had no problems. They answered quick. Nothing more I could have asked for. They've been very fair and done a good job.

2 years ago

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Charles

For the past three years, anytime I've called somebody responds. They assign and notify me within a day or two. They've gotten better since I started.

2 years ago

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Stephanie

I just needed to use it a couple weeks ago. I called, it took four or five days to actually get a service tech up to me for an A/C issue. I had to wait so long to get a tech out for my latest issue.

2 years ago

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John

I think they're almost illegitimate. I have a problem with my air conditioning. We thought it was probably the thermostat. It took five days for them to come out and look at it. The individual said that the only thing that he had authorization on was the thermostat and that he could look at the rest of the system at all unless you repost the claim.

2 years ago

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Sushma

Things were fixed on time and they were pretty quick. We don't have appointment for four days or five days and it was taken care without any hassle.

2 years ago

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Chandra

When I used the warranty, I spoke to one of the representatives and they said it was covered and when the first person came here he didn't do much of anything. He was looking for other stuff, not to fix the problem I have and I was told that the part was not covered.

2 years ago

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Rachid

My dryer was down and needed to be replaced. I tried to to buy a new one and the refund they gave me for this new dryer was like half its price. They didn't give me the full price for the dryer.

2 years ago

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Sharon

Every time I have called to put in a claim, everyone has been nice and claims have went through quickly and efficiently.

2 years ago

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Mary

They attended to my question quickly. I had a broken garage door and I called them, the garage door guy came out. Fixed it perfectly and quickly.

2 years ago

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Lisa

Air conditioner service, put in a request, within a few minutes I had an appointment set up for a few days later with the company.

2 years ago

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Robin

I usually get a quick response. Even if I don't go through my rep directly and I just go through the website, she will still reach out to me to make sure everything's okay.

2 years ago

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D.

Most of the time the people that provide the service do a good job. I've probably had maybe a half a dozen or more service calls. The people that come out to do the service are for the most part very competent.

2 years ago

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Anonymous

To replace the microwave they sent someone out. The contractor said it was two issues and it needed to be replaced and they gave me $190.00 and it was 400 and some dollars. When I complained about it they upped to $250.

2 years ago

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Anonymous

I've had to use it a couple times for when our air conditioner had gone out. We also needed to have some service on the clothes washer.

2 years ago

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Christine

I used my warranty for my dryer which was repaired. I also tried to use my warranty for my dishwasher that was not repaired and they did not want to cover it. It should have been covered and they basically just did nothing.

2 years ago

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Michael

Their service was good and response time was good. As soon as I initiate the claim there is a service appointment in 3 days, so overall I'm good. I'm happy with that.

2 years ago

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Verified Customer

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Elaine

I really appreciated the help that came out. They were able to fix the plumbing under the under and inside the house. Very nice two young men.

2 years ago

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Dorothy Belmont, NC

I was completely satisfied with the service and the technician and would recommend Choice Home warranty to anyone who doesn't have a home warranty

2 years ago

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Steven Gurgold Sarasota, FL

Not going so well. Had refrigerator repaired, supposedly. Still leaks, can't get in touch with company that attempted repair, left two messages in two days. Really disappointed , thought the tech, Hubert, was an upstanding guy, I guess not.

2 years ago

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Verified Customer

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ELIZABETH KLOTZ (Lisa Klotz) Appleton, WI

I would give a no star review but that wasn’t an option! So many things wrong with Choice….WAY TOO MANY sales emails, push, Too hard to speak to customer service live person!!! Too expensive with no providers that take this plan, and when you ask for surveys on the claims we have completed your computer system will NOT take the surveys!!! To just name a few, BUT I know none of this matters to you and nothing will come of this survey

2 years ago

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Patricia Gonzalez TX

If it has no start that is what I would choose. My goal to to reach thousands of people to expose my experiences and answer, solutions this company handles their business. This last guy you sent me damaged my water heater putting me to spend one thousand dollars to correct the problems. No solutions what so ever But if I can reached 5000 people not to get your warranty I will never renew

2 years ago

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Mark Hoffman, NJ

It took over 5 months to resolve my issue, during which time they denied the claim after approving it and I had to fight for it to be reinstated. Their tech caused $21,000 in damage which I had to repair through my homeowners insurance which will now incur a rate increase as well as costing me $500 in deductible. If I could give leas than 1 star rating i would

2 years ago

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Verified Customer

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Rosemary Albuquerque, NM

It was easy to schedule my claim online. They scheduled my appointment right away and Sears came out and solved the problem on my refrigerator.

2 years ago

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Ashlie St Louis, MO

Really hard to get a person assigned to your claim. When it is assigned they give you an appointment date and time without asking preference, then you have to reschedule and it takes longer..assuming they even show up!. I have had this company for a home warrenty at my previous house as well and this seems to be their normal customer service. It's awful.

2 years ago

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Pedro Ramos Port Saint Lucie, FL

The service person was great. He perform a complete check of all the AC system inside and outside the house. System is working excellent.

2 years ago Edited July 12, 2023

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Holly Shockey

Nothing has worked. Currently being made to wait on a part for AC that was back ordered. When I called someone else to look at it they got my AC working after I have been sweltering for two weeks. I am still waiting on the part with no time line. Tried to reach out to a manager but many times I can’t even get thru. So far this warranty is useless.

2 years ago

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Migdalia Philadelphia, PA

My first claim was taking care by the next day. The second claim. it took almost 2wks for them to come out and still having issues. The tech needed to come out again less than a week

2 years ago

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Gary Brandon, FL

Dishwasher...2 contractors respond, can not be fixed or repaired. New dishwasher $890. Choice Home Warranty payment...$250. Then, I had to fight with them, saying I did not complete their online form, for which I did. Their business is to take your money and reward you with pennies on the dollar

2 years ago Edited January 10, 2024

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Philip Jones Seattle, WA

For the second year I chose Choice Home Warranty I called them for electrical repairs and they’ve been reliable, I highly recommend them.

2 years ago

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Alfred Houston, TX

I liked the prompt response to getting my AC unit repaired. The tech contacted me the next day after my submission and arrived as scheduled.

2 years ago

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Michael Boles Los Angeles, CA

Customer service is lacking, difficult to understand the representative in a foreign country, had to call multiple times and the issue was input by the customer service rep incorrectly. Paid a service fee for nothing. Would not recommend.

2 years ago

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Chad Goose Creek, SC

Either their claim settlement system is broken, or they intentionally make it very difficult to resolve even the smallest service claim in a timely manner. To say that the communication between the claims center and the vendors that they use is lacking would be a huge understatement. I had to follow up with both choice customer service and the vendor back and forth at least 6 times over a 7 day period. I finally had to demand to speak with a manager to get the communication issue resolved.

2 years ago

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Verified Customer

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Ethan Omaha, NE

Submitted claim to repair my refrigerator/freezer pm May 11, 23 accepted a settlement of $494 in form of Lowes Gift Card to be sent within 30 days. As of July 5, 23, I have not received gift card. I do not intend to buy from Lowes as a local home furnishing store has better selection, prices, delivery and installation and financing term i.e 24 months no interest. I do not understand why Choice Home Warrant (CHW) wants to force me to buy from a business that I never show from. I will never recommend CHW to anyone for warranty coverage.

2 years ago

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Francine Tarrytown, NY

I have not had use of my refrigerator since June 12th, which is exactly 3 weeks. Choice Home Warranty has done a miserable, unprofessional and terrible job on getting my refrigerator fixed....and it is still not working and the part will not be received until another 2 or 3 or 4 days.....and then an appointment has to be made in order for the technician to come and replace the LG refrigerator's compressor. This screw up is simply unacceptable and I should be awarded 1 year of free service from Choice Home Warranty. Francine B.

2 years ago Edited January 10, 2024

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Michael

The plumber came out on a Sunday morning at 8:00 AM sharp! He was very personable and completed the repair in about 30 min!

2 years ago

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Joe Tampa, FL

Choice Home Warranty was very reliable they took care of all my problems. I would recommend them to all my friends and family. Thank you Choice.

2 years ago

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Maureen

I called the number and got a rep on the phone and they said they would assign someone. They sent me a claim number and then I was contacted within 24 hours for service.

2 years ago

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Yohannan Brookline Station, MO

Our fridge was not qorking and the response was very prompt and the total job took less than 20 hours. The technician was exceptionally good.

2 years ago

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Xueyen

I think their customer service is good. It's hard to get a technician in our area, so it always involves a long, long delay. I think whenever they come they did very good.

2 years ago

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Tina

We've never gotten good customer support. Our freezer went out and the person came out to look at it. Luckily they repaired it right then because in Choice said that it was a manufacturer defect and wouldn't cover it even though the manufacturer said it wasn't a defect. We will not be renewing Home Warranty.

2 years ago

Choice Home Warranty Reviews