Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Susan DiMatteo Pleasant Hill, CA

I called for an emergency service today, I was having a dinner party and my freezer was leaking and the tech was at my house by 3ish. Desmond was extremely professional and explained everything he was finding as a problem. Great customer service, felt like he went over and above to fix the issue promptly & when he cleaned my floor behind the freezer. Great service,,!!

4 years ago

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Emanuel W. Attica, OH

4 years ago

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Tonja Briggs

Choice home warranty is hood about sending someone out but the heat and air companies they send i really don’t think they know what they are doing cause the winter had to run on emergency heat all w winter abx our air still isn’t working right after they came once. It’s 83 degrees in ny house and the air is set on 74. In freaking melting with ceiling fans and oscillating fan going…. It’ was freaking 98 degrees outside and I live in the woods so it could be hotter if we weren’t in the woods… the system it’s right… we’ve had choice for 2 years. The water heater repair person and the dryer person was great but this heating and air people just don’t seem to know what they are doing..

4 years ago

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Ashlan Fabiano Goose Creek, SC

Obviously we were stressed when our AC went out but when we looked at our plan with Choice Home Warranty, we immediately knew it wouldn’t be a huge expense to get it fixed. It was super simple to submit a claim. This happened on a Saturday, so I honestly wasn’t expecting to hear anything until Monday, but we heard first thing on Sunday that one of their in network technicians would be coming to fix it Monday. Absolutely recommend them and will be a long term customer.

4 years ago

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Brenda and John Kirby Summerville, SC

I have only had to use Choice Warranty twice but both times my claims were processed in a timely manner and both items was fixed and I only paid the $65.00 fee . … yes , you pay a monthly fee and it adds up but just to have the piece of mind that if something Big happened I would be covered kinda like a life insurance policy as long as the service is good and o have knowledgeable Techs that come out I will stay with them .

4 years ago

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Faye Aminian Plano, TX

The Home Choice Warranty representative was very courteous and concerned about my issue. She immediately placed an order regarding my issue. A company by name 72 Degrees LLC contacted me and scheduled a service for next day. The technician came on time and resolved the issue. All together within 24 hours my issue with my AC was resolved. I definitely rate the Home Choice Warranty the highest that is possible. I thank the their entire team. Thank you so much.

4 years ago

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Joe S Fort Mill, SC

I'm starting my 2nd year with CHW. I bought a home and had 2 issues. A water leak and failed gas water heater. Both resolved reasonably fast considering the water leak was July 3rd last year. With the arrival of the summer heat wave, my AC unit failed to keep up with that weather. A Rock Hill Heating and AC company arrived on the second day and resolved the issue. The tech was really good and very friendly.

4 years ago

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Taz Los Angeles, CA

Fantastic. I didn’t know what to expect. I’d heard stories about other companies, none good. Choice is not one of them. My claim was answered quickly and soon I was notified that a technician would arrive first thing in the morning. The tech was on time, diagnosed and fixed it quickly. I’m thrilled with both Choice and the tech they contract with. So far I’ve recommended them to 8 people. 😁

4 years ago

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SAUL CERVANTES Houston, TX

Choice Home Warranty is a serious and reliable company that cover almost all of the customers' needs on their Homes, I highly recommend this company to cover very home in my city. I have always repaired with not cost; all my repairs' appliances have been covered on my policy with the best qualified technicians of the town. I have been with CHOICE HOME WARRANY for years and, honestly, I never will change to another company, they always care of me and my family.

4 years ago

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Anthony Perry Glendale, AZ

The service company who inspected and repaired our AC unit was great. Efferts heating and air came out on 112 degree day and found our unit was overheating. The motor needed to switched out. The job was completed by 8:00am the next day. Wow what great service. Matthew was polite, explained was needed to be done and completed the job within 24 hours.

4 years ago

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ftnerb Tulsa, OK

We had Choice several years ago but due to finances we had to stop. Things are better now and since they did such a good job then, I decided to go back. I am certainly glad that I did. Had a small hiccup with a kitchen sink where it took a few days but since then I have had a couple other things that I needed fixed and they were seriously on the ball. I am extremely happy with the service.

4 years ago

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Rick Muller Lansing, IL

When CHW determined my microwave oven wasn't cost effective for fixing and needed replacement, the process is a bit difficult to manage. Communication with the reps was a bit short and not helpful at all. It took a week to get the technician to come out, and it took several attempts to get an appointment with the support staff and at that the earliest appoinment was another week out. The settlement was alright, but the same microwave is selling for $379, and it cost me $85 to find out that I need to buy a new one. I wasn't happy when I foind out that the settlement was a Lowes gift certificate. I don't shop at Lowes and perfer Home Depot. I asked via email to switch it to Home Depot and received no response.

4 years ago

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Susan Thorne Beverly Hills, FL

I really enjoyed my introduction to Joe R. He called me and he explained everything to me about my New Home Warrantee from Choice Home. He was very polite and was very knowledgable about what I would be covered for. I did have another Warrantee Company for years until they ruined it for themselves when one of their Technicians screwed up and they wouldn't acknowledge it. Look ing forward to a lot of great years with your company.....ty

4 years ago

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Candice DeJean San Antonio, TX

Two different guys came to service my a/c unit. The first one got my unit running somewhat. He stated that he ordered some kind of fan that I needed replaced. The other guy came last night and installed the fan and now my unit is running much better. Both guys were polite and did their work well as far as I can tell. When I gave the first tech my $85 he said that he will put the receipt on my email. I watched him do it and then he left. However, when I checked my email, it wasn't there. I left a message with you about it and repeated my email address but I got no response. I really would like that receipt.

4 years ago

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Bill Peeler Woodbridge, VA

Choice Home Warranty is the right company to select for your home warranty. I was able to get a long term warranty that saved me nearly $12.00 a month for 42 months. The offer was so good and cost effective, I decided to get my daughter the same warranty. Now we can feel secured that our warranty needs are protected for years in the future without increasing cost due to Joe Biden's inflation. If I don't receive the biggest hug Father's Day, the young lady is TOAST!

4 years ago

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Tom Peters Hesperia, CA

I like the idea that I don’t have to pay for the repairs. I don’t like the fact that it takes so long to get service scheduled! I’m afraid that by the time your service is completed your frozen food will be completely thawed and you’ll either give it away or replace your fridge/ freezer. In my particular case it was 23 days of cooking on an electric griddle as CHW sent Sears Repair Services out 3times to fix my electric stove only to discover that the issue was with a faulty electric outlet which I replaced after the technician determined that it was the issue. Full disclosure, I was in the shower when the technician arrived the 1st time and didn’t hear him knocking. That required a rescheduled appointment a week later. Although, they call ahead they sometimes arrive earlier than they estimate, so be at home and waiting at least half an hour early!

4 years ago

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Regina Clausell

I had Choice Home Warranty about two year and use it for the first time this Memorial Day weekend. The Air Condition froze and stop working. I Call CHW and put in a claim and within 24 hours the Air Condition were fix. What a blessing to have CHW. GREAT CUSTOMER SERVICE. Thanks Choice Home Warranty for helping me keep my elder mother cool and comfortable again. Thanks Again

4 years ago

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Matt D TX

Very quick service on our recent HVAC issue. We initiated a claim on Friday and Choice assigned a vendor to do a service visit the next day, quickly approved the part replacement, and our system repair was completed by Monday. The vendor was prompt and professional, overall I rate the experience as very positive - well above and beyond my prior experiences with other warranty companies.

4 years ago

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Sir D Mace

The young man in whom I spoke with was extremely Pleasant cordial and knowledgeable about the policy and what it covered. He called me immediately while I was online which says to me that they are extremely reliable and easy to contact in the time of need. That means a lot when you are in an emergency situation so again my experience was simply amazing and I have nothing negative to say!!!

4 years ago

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Donna Curley Hampton, VA

Easy to file a claim; service was quickly scheduled via automated service. The service provider/technician called to announce arrival time once the service was scheduled. I received an email alert detailing service details. The tech was personable, efficient, knowledgeable, sociable and readily answered questions. He arrived within the scheduled time frame and appeared to be quite competent.

4 years ago

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Sandy Chick Powell, TN

So far, so good. I did not know what to expect as I have never had a Home Warranty claim before. The process was super easy and the response to my claims was lightning fast. Turns out my washing machine could not be fixed so CHW is giving me replacement value. Down side is that is to come in the form of Lowes E-gift card (I don't usually shop at Lowes) and it could take up to 30 days to arrive via email. I SURELY hope it arrives much quicker than that so I can proceed with getting a new washing machine on site. I have the Ultimate package and my service call fee is reasonable at $65. Based on my recent experience I will likely renew after my first year and would recommend to others.

4 years ago

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Jennifer Roxane McDaniel Dallas, TX

I’m very happy with the love service I’m receiving from Choice. The claim process is seamless. As soon as I made the claim I received two appointments within 24 hours and within another 24 hours both of my claims have been serviced. I’ve worked with several home warranty companies in the past and this is by far the best home warranty company out there especially for the price.

4 years ago

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Mike Mulligan Pearland, TX

This time was considerably different. I reported my problem in the online location. There is normally a phone call to both of our phones and an e-mail to note the company and time of appointment; this time no calls but there was an e-mail. The tech called about 45 minutes prior to his appointment to advise of his arrival time. When the tech arrived, he was advised of the reason, he diagnosed the unit and quickly made the repair. Very short, sweet and pleasant encounter.

4 years ago

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Rita Gaupp NC

So far so good. My first experience using Choice was for an AC issue. I never received a notice that an appointment had been set by text or email however, although i received the name of the company. I had to look in the Choice website to realize i had an appointment but it was the wring appointment DAY after all! I phoned the company to find out the correct day and time. Also i stated that my AC was not working and although it was at the end of April, luckily it wasnt mid August! it was days before i got an appointment! I gave 4 stars, however, because the technician who did service my unit was outstanding!! I rate him 5 stars PLUS!! His name is Mark A with Adkinson Mechanical LLC in Pearl River, LA. I will continue to use him for maintenance of my HVAC system and any issues not covered by my home warranty! So thank you for introducing me to him!

4 years ago

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poosier@aol.com Fort Myers, FL

I have written a glowing report on CHW after using them for the first time ever. Today, Saturday, April 29th, I filed my 2nd claim with them. Within fewer than 10 minutes, I had heard from CHW and an appointment had already been made for Monday, May 2nd - only 48 hours away. I never had sich wonderful service through my previous homeowner's warranty! Thank you!!

4 years ago

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Carolyn Quist Fort Worth, TX

I was able to easily submit a problem on the website and within 24 hours I was assigned a company to come check it out. The only thing I didnt like was that I didnt have a choice on when someone would come, I had to work around their timeline. The company that came was excellent, professional and solved the problem in one trip so my only out of pocket expense was the service charge.

4 years ago

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Pamela Houser Knoxville, TN

I spoke with two representatives-the first one who was very accommodating and helpful, and the second one to correct a one digital mistake inadvertently made by the first representative. The second representative was also very helpful and accommodating and the error was corrected immediately and the second representative told me where to find it on my policy. Both were very courteous and helpful and what I liked the most? I didn't have to wait on the phone forever for someone answer both times when I called. That was awesome!

4 years ago

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Kerr Neptune City, NJ

CHOICE Home Warranty has never let me down. They are quick in responding to inquiries and claims. The technicians that are assigned to do the repairs are knowledgable and highly skilled. Sometimes a repair company is not immediately available for an emergency situation, but CHOICE gives you the option to contact an outside agency and CHOICE will reimburse them. If an item cannot be repaired, CHOICE will compensate you to purchase another appliance.

4 years ago

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Peter Borst Clermont, FL

This is my first claim and are waiting for parts for the refrigerator , but they were ordered and supposed to be installed on May 2nd to get the ice maker working. But I was pleased with the service person. I do believe when I originally bought the five year contract, my copayment was $50.00 not $65.00, but like everything else, it appears the price went up.

4 years ago

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Armando Panganiban Toms River, NJ

Costumer service was excellent. And very courteous. You answer the phone ccall immediately Technician Mike was knowledgeable of his job and very courteous as well. He did a good job in my refrigerator. I was disappointed though when my oven can’t be fix. Because the needed part was not available and then CHW DEVALUATED so much the value of my appliance (oven)

4 years ago

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Henrietta Miller Medford, OR

I looked into Choice Home Warranty because of their good rating I found in a search online. As usual, the sales person who called attempted to offer more for longer at a reduced rate but more cost upfront , which I was not interested in. After advising I was not interested, she went on to offer more incentives. She was just doing her job and did a good job of trying to sell me more. t got to a point where I sort of felt like I was in a car dealership. haha I'm sure I will be happy with the warranty. Again, the sales gal did a great job.

4 years ago

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Gary Leigh Sherrod FL

In the two years I've been married to Julie B D I've lived in the house and have been paying for the Choice Home Warranty that she has for the house and I've been very impressed with the service and speed in which things get repaired. I have told my co-workers and Brother about this company and they are going to sign-up for the Warranty just for peace of mind. Thanks, Gary Sherrod

4 years ago

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Ruth Claxton The Villages, FL

My experience with the company, so far, was just in the purchasing contact;' The representative was extremely good in her presentation of what the company offered and the prices involved. She was able to answer all my questions and covered the information in a way that made it very clear and inclusive without my having to ask fr clarification. The sales representative was top-notch in her job with no pressure! Keep up the good work Gin!

4 years ago

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Koressa Gregory Fort Worth, TX

I love the customer service provided by Choice (CHW). When I called with my one and only claim thus far, I received immediate assistance over the phone and in person when the repairman arrived. I called and had my A/C problem fixed on the same day! Today when I called in to move my service to my new home, Maurice was on top of it, gave me a great 6 yr price and had me on my way with a new policy within minutes and did it all with a cheer in his voice!

4 years ago

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Bob Kanner Washington, DC

Price was great and amenities and coverage--however, I will say this, three sales people (I figured this out only in the end) contacted me after my initial inquiry about signing up. I answered the first person, Sonny, and then Aaron sent me a note to join. I thought it was Sonny passing me onto one of his sales people...but then another person (name escapes me) sent a note--I looked at titles of all three and they said Sales Executive or something like that. You should all speak in one voice once a potential customer reaches out.

4 years ago

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Just what I needed Anniston, AL

I would like to think Choice Home warranty for having good customer service like Shawn that was outstanding in making sure that I understand the value of having a homeowners warranty insurance and he was very professional and reassuring and making sure that I will be getting the best possible service with the most updated quality repairs possible and I want to thank choice warranty for allowing customer representative to be at the forefront of your company.

4 years ago

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Tim O'Rourke Bonita Springs, FL

Very quick response time after initially filling out the form for service. Many times within hours they have gotten back to me and already set an appointment with a repair co, if not then always by the next day. I have a Choice Warranty contract on two homes, for the most part I’m very happy with them. There have been a few occasions where the technician they sent was not very good and did a pretty bad job, but when I did fall to complain, they usually tried to make it right.

4 years ago

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Homeowner with Pets Morehead City, NC

I chose CHW because of a heavily discounted 30-month plan that was offered to me at a price well below other companies' year-by-year prices. Most of our appliances were old at the time. I made two claims within the first year of the plan (one for A/C and the other for clothes dryer), both of which were processed and paid promptly. The two claims exceeded the total cost of the warranty and I still have 18 months left!

4 years ago

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Jerry Feldman Acworth, GA

I had to call 3 times in order to place my claim, 1st time the call was disconnected when someone tried to answer, the 2nd time I called I used your auto call back feature.......,no call back. The 3rd time I finally talked to a live person who took my information and gave me a claim number, when I asked for the name of the company being assigned, no answer, as soon as I hung up a company was assigned, however it was 3 days out. when I contacted the company I asked if they could make it sooner and they were more than accommodating and came the next day got right to work in in no time had my A/C up and running. If it wasn't for that company I would have given you 2 or 3 stars

4 years ago

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Sruthi Kumar Annamneedu

The gentleman who spoke to me when I got it did a great job. The customer care was awesome. The technician who showed up for the dryer came as scheduled and fixed it. I need to read what is covered and what is not because it is disappointing when it is not.

4 years ago Edited January 10, 2024

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Richard Aguilar Corpus Christi, TX

I have been with C/H/W for over 3 yrs and just renewed for another 6. I am totally satisfied wit the contract, the contractors that are connected with C/H/W here in the corpus area. The contractor that was initially assigned to do some work at my house was polite, professional, and very knowledgeable. in fact we were, ao satisfied that now if we have a claim, I call the contractor give him my authorization code and he takes it from there. great job.

4 years ago

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Sylvia pimentel Ellenboro, NC

I was very happy that your technician took the time to call me before he came to my home! I was having trouble with my new phone not getting calls. Your technician was on time and kept calling. He was very courteous and fixed my washer quickly. He also explained the problem was a clogged small thimble part in the back of the washer. I will tell my friends of your great service and your home warranty!

4 years ago

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Bea Cundiff Louisville, KY

I have been a customer for 1 year, recently renewed for second year. My experience has been very good for the last two claims I have made. I would highly recommend them. My first experience was a little rocky since the technician did not do what he should have done, but Choice Warranty stepped up to provide quality service since then. Thanks again,

4 years ago

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David Owens Bloomington, IL

Had to replace a garbage disposal in Aug. was contacted within a reasonable amount of time but had some problems coordinating with the company for the install. Currently have a claim through our management company, Vacasa, on a microwave that quit working in our condo. Need to get fixed or replaced as soon as possible due to renters coming into the unit

4 years ago

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VC San Antonio, TX

I was uncomfortable at first with online repair claims. However, I received an email response and scheduled visit within a few hours, the repair company called to confirm , and a repairman showed up ON SCHEDULE. He identified the problem, requested the parts and scheduled a second visit. I even received an email about the parts order and a second visit confirmation. Better than many repair calls I’ve made over the phone.

4 years ago

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Marie-Lyne M. Vaudran Tucker, GA

When I signed up the contract, the seller told me that limited roof care was included. When I called days ago customer service said that it wasn't and hung up the phone when I was trying to explain my side. The second person I talked to, as I was going through my contract, said "yes roof care is part of your contract" then when I explained what had happened (I guess took a second look) and said that it wasn't. (At least, he was professional. I would say a bit more customer training since I was told one thing and it was inaccurate. I do appreciate the professionalism and expertise of the people who have come to my house though.

4 years ago

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Loves life laughs Duncan, AZ

I called for a stopped kitchen sink and the next day services by Jason had a appointment for me by 3pm.He was very professional wore mask and booties on his feet. Fixed sink clog and recommend products to keep all drains running great and safe productto use he is also a handy man I will call for swamp cooler open and clean and close.Highly recommend. Choice home warranty. A great company I has American Home Shield before witedweeks for the repair to be done.

4 years ago

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Sandra Dodd Lawrenceville, GA

The day after I called Choice for two electrical problems in my house, I was contacted by Ace 10 Home Services and an appointment was set for the following morning. The technician called to tell me he was on his way. He arrived on time, listened to the electrical problems and solved each one. He was top notch and I would definitely ask for this company and this technician again.

4 years ago

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George S. Pizzo Las Vegas, NV

I would highly recommend OSP plumbing & Rotor. The Technician Jason was very professional, courteous and knowledgeable. Took the time to explain the reasons why our sink issues could have occurred and what products to use and not use. Very concerned about cleanliness of the work area. Also a compliment to the office staff for excellent communications with us to setup our appointment. Keep up the good work.

4 years ago Edited January 10, 2024

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Fernando Bou Los Angeles, CA

Eli was a great salesperson. Calm and willing to get me the best deal possible. Never pushed and answered my call after the fact when I had more questions. Like everything in this world, you can't please all the people all the time, you may find bad reviews, but consider the number of claims filed and the number of complaints. Less than 1% in unhappy clients.

4 years ago Edited January 10, 2024

Choice Home Warranty Reviews