Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Juanita Colleton

Quality of service and saving money. I also liked how fast the company responded to service.

8 months ago

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Shelley Ross

Fast, organized, quality work, and follow up…a very good combination!! Highly recommend!

8 months ago

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Thomas Bobovnyk

As always Choice Warranty does just what they say they will do. Scheduled quickly and fixed correctly and on time

8 months ago

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Anar K

The did not fulfill the claim and did not provide sufficient evidence for the refusal to pay for the claim. Furthermore, I have made 7 calls to cancel my contract and they are not returning my calls

8 months ago

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Betty

The service I received is excellent. However, my monthly service fee seems a little too high.

8 months ago

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Larry

Choice did not find a tech to do my last repair. I did it myself, but Choice would not reimburse me for the part to do the job, because I wasn’t certified. They should have gone out of their way to help me.

8 months ago

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Gaby Harsanyi

Wonderful customer service, they use great contractors. Very happy with their service!

8 months ago

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Darrell Bates

The fact that that you can get your home repaired for the price of a deductible.

8 months ago

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Nancy

You have excellent customer service! You were on top of the issue and resolved In a timely manner.

8 months ago

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Donna

It us a bit confusing to get the service people to come back if my product is still not working properly

8 months ago

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Lawrence

I did not like that when my hot water heater was replaced I had to pay $1150 why do I have a home warranty. I thought it would protect me from costs like this. That is how it was sold to me.

8 months ago

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Wendell

Made it easy to set up repair. When problem, Choice followed up to insure repair was done .

8 months ago

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Jewelleah Kempers

I just bought a new home in August and decided to buy a Choice Home Warranty protection plan. I was glad I did too because 2 months after moving in, I had a major problem with my kitchen dishwasher. I called a Choice Representative telling him my problem, I thought he was very courteous as he provided the service company's contact information. I felt immediately reassured that my problem was going to get fixed fast. The service company was known for their quick replies. When the tech arrived early the next morning, he was able to repair my dishwasher no problem. I am very pleased overall with the service I received from the tech and from the Choice representative who took my call.

3 years ago

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Ang Peppers Cincinnati, OH

Mr. Greg L first took the time to notice that I built a plan on line and included my garage deep freezer. No other agent did that. He went above and beyond to address my concerns and explained the part of the policy that I was concerned about to me. He then even further recognized that I was a Veteran and offered the Military extension plan to us and the fee drop we would receive switching from our current home warranty. If my husband was happy to hear how good quality the plan is Greg really impressed because it is hard to get my husband to say yes when a lump sum of money is being shelled out at one time. I must say Greg did an amazing job selling us the plan.

3 years ago

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gricel valdez Yuma, AZ

I have this company as my current home service company. I have been a customer since January. I haven't had a claim yet and I hope I don't. I'd like to think I'm paying for peice of mind. Why I chose this company when I left my other company was customer service I called to switch and I got better coverage for less than I was paying with the other company. On hold time is virtually non- existent. The reps are polite and knowledgeable and the best part is I'm talking to someone in New Jersey instead of Bangkok, Thailand. Not having to repeat yourself or ask the other person to repeat themselves goes a long way in my book. I recommend these guys based on customer service. I have had a few home warranty companies in my day and if something goes wrong I feel comfortable that there on the job.

3 years ago Edited July 6, 2022

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Verified Customer

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Mark

Failure to pay a claim $87.50 big mistake

3 weeks ago

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Gerald Thomas

We are going on almost a month and still not fixed

3 weeks ago

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Charles Brown

We just did a claim using choice home warranty for our HVAC system. The timeliness of the reply was excellent. The service person that came out was phenomenal.

4 months ago

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Shamsul Alam

I have been a customer since January 2023. My refrigerator is not working properly. I paid $75 to the technician on September 19, 2025. Today, 9-22-2025, the Case Manager offered to buy out $818.00 and refused to repair my refrigerator. A similar type refrigerator at COSTCO is $2,550+tax. Case Managers Ms. Nevada R. refuse to fix my refrigerator.

4 months ago

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Jon Lemon

I've had multiple high dollars system (AC, hot water heater, stove exhaust) claims rejected for one reason or another. Seems like CHW looks for an reason to reject a claim. There is always something in the fine print CHW points to for the rejection. Buyer beware of CHW.

4 months ago

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Michelle Owens

Their definition of replacement is not fair market value. They offer less than half of the value of a replacement of any kind. You would basically have to buy a used appliance from eBay or a junkyard for the replacement price they offer you.

4 months ago

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Best Decision

The original sale was unpressured. The negotion prosess gave me choices. They worked with me. The best home warranty choice I ever made.

5 months ago

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William Travi

Fast responce and quick repair. The repair man made a quick assement of the problem and made the necessary repairs.

8 months ago

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Monica Specht

Poor response to claims. Took over two months to get a washing machine replaced. No follow up on another claim. They just closed the claim. Conflicting answers regarding information needed to work with an out of network technician. Quoted $400 to replace a boiler system that cost over $10,000.

8 months ago

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Theresa Wilson

I don't like have someone come out claim to fix a problem only for this problem to come back in less then 5 months and begin charged to service fee if the wrong person comes out. If I know with the problem is then I don't need choice warranty

8 months ago

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Robert Munoz

Good overall. Looks like a hose was left off a drain from the water heater. Have them return as soon as possible. Thanks.

8 months ago

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Gregory Wible

I called a request one day..got a response promptly, and got an assigned service technician straightaway.

8 months ago

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Tatiana Scoggin

Denied 3 out of 4 claims submitted. The last claim was mishandled by the vendor. The vendor did not follow the protocol. Choice Home Warranty did not enforce the rules with the vendor. We ended up paying for the repair. We will not renew the contract with this company.

8 months ago

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Sondra Ramos

The technician was polite and courteous. He fixed my faucet in my tub. I am a very happy person. Thank you

8 months ago

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Paul

This Warranty Company is a joke! Don’t waste your money! They will happily take your money, and then think of any excuse not to cover a problem that should be under their warranty. I have had much better success in the past with American Home Shield. Save yourself future headaches, and don’t purchase their product.

9 months ago

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Robert

I called him with my repair that needed to be done. They responded by getting someone to come out almost immediately.

9 months ago

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Chris

Called for service and had someone come next day. Quick repair and technician was very friendly. Would recommend.

9 months ago

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Patricia

.ive had bad service people and excellent service people.some know alot more than others.but all in all ive had good service.

9 months ago

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Felicia

I had to unexpected things that stopped working back to back. They were prompt and very professional.

9 months ago

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Don

Saved money. Peace of mind knowing that if I have any major repairs coming up, they will be taken care of by Choice.

9 months ago

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Sally

I had a plumbing problem and called Choice. I had a plumber at my home by 11;00 AM the next morning.! Kudos

9 months ago

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Roberta

Claims have been handled quickly. We have been told that our hot water heater is failing but won’t be eligible for claim until it fails.

9 months ago

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Jason

I was wrong to think that all I would have to pay for a replacement would be the service fee. They considered many things as "modifications" that they would not cover and I had a lot of out of pocket expenses.

9 months ago

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Alorina

Service is completed satisfactorily. I highly recommend Choice Home Warranty to friends and colleagues!! Thank You!!

9 months ago

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Nathaniel

The dryer still doesn't work. The technician replace a part but the heating element is the problem. Otherwise the scheduling individual is was helpful. The technician just missed interpreting the problem.

9 months ago

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Linda

They respond immediately and repairs are made just as fast. We are very pleased with their service.

9 months ago Edited January 5, 2026

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Motunrayo

I had a disappointing experience with my pool heater warranty. After paying for service, the technician came but resolved nothing. I've been chasing the company for months, and their proposed solution was unsatisfactory. This left me frustrated, and I won't be renewing my warranty with them.

9 months ago

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Connie

I appreciate the service overall, but I had a frustrating experience with a plumber sent to fix a leak. He arrived unprepared, and I ended up assisting him for hours. Despite this, the issue was resolved, and I have no complaints about the company itself. Just wanted to share my feedback on that technician's performance.

9 months ago

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Diane Hofeling

HCW is supposedly lock in with Whirlpool. Much dissatisfaction with interaction with Whirlpool/ S&S Appliance. Going on 3 weeks with a broken, unprepared washer!

9 months ago

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Anthony

Having CW puts your mind at ease knowing if I got an issue I just make a call,no searching for for someone

9 months ago

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John

Totally satisfied. Repairmen went the extra mile to fix our stove. Couldn't be happier with the service.

9 months ago

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Byungyong

I like their service because it covers both parts and labor. It would cost a lot more if I had to pay out of pocket.

10 months ago

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Pamela Cofer

The extra cost besides the $75 for them to come out there was always an extra cost. I didn’t realize the warranty didn’t pay for it all.

10 months ago

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Jon Batista

Great service so far. Was skeptical at first but very glad how my claim went and with the quality of work.

10 months ago

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Damary McNeill

It’s okay. Just you need to call customer back about the claim. So we know when it is going to be resolved.

10 months ago

Choice Home Warranty Reviews