Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Alvin Sarter

Excellent tech; very respectful and knowledgeable. Not happy with responsive of Choice to the tech’s request for repair authorization. Took over 1.5 hours for tech to hear back from Choice. Total waste of time.

11 months ago

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Mark Bunch Dallas, TX

I woke up very early in the morning with no electricity quickly went to my breaker box and saw breaker was tripped replaced the breaker and it still trips so I filed the claim and then called and talk to a representative later in the morning to try to get this expedited and she told me there’s no way to expedite it which is kind of ridiculous cause I really need the electricity in my house so I’m very upset about that. Not to mention I’m waiting for someone to hopefully come today.

11 months ago

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versie stephenson Kansas City, MO

i had choice , before i went to one of their competitions should have remained with chioce, who is much better customer service wise, response wise. chioce is the best i won't be fooled again.

11 months ago

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Al Groman Virginia Beach, VA

REQUESTED A KNOWN PROFESSIONAL CONTRACTOR AND THEY WERE ASSIGNED. DIAGNOSIS AND REPAIR OF MY GEO=THERMAL HEAT PUMP WAS COMPLETED IN MINUTES WITH HEAT RESTORED IN MY HOME. LOVE IT!

11 months ago

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Elizabeth Sanford Nashville, TN

The repairman was courteous and friendly. He was very knowledgeable about my unit and was able to get it fixed very quickly. I would recommend Choice Home Warranty to anyone who needs a home warranty.

11 months ago

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Gerald Morton Orlando, FL

I liked the services you provide. And the resolutions you provide most of time. I believe you are one of the best In the business and I have tried about seven others. Thank you.

11 months ago

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Michael Ritzel

I liked the service man he was very knowledgeable and provided outstanding service to fix our problem. I wish finding a technician was faster, we had to wait a week for our appointment, while our furnace was not working.

11 months ago Edited December 20, 2023

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Arlette M Jacobson Spring Valley, NY

It took 3 weeks for the technician to come back and he was not knowledgeable The third technician was able to diagnose the issue and replaced the defective part. Thanks to Alen the heater now works It is important during the winter to have a working heater.

11 months ago

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Lorraine Evans Clarksburg, MD

This was by far the easiest home warranty service call. The technician was timely (early), communicative, and efficient. He assessed the issue quickly and resolved my leaky garbage disposal, which had a crack in the seal.

11 months ago

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DARRELL HICKEY Humble, TX

I have had Choice for a number of years and now I may need to explore other competitors. After negotiating my copay on the last contract midway through Choice decided that I want paying enough and went up on my co-pay. this is not right and your team totally ignored my plea. They said it was a glitch when in fact this rate was negotiated. Unbelievable thievery

11 months ago

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raymond krmaschek

technician new right away what was wrong and fixed it quickly. in and out in less than30 min. and the deductible service call was super great Only $85.00. get this as soon as possible.

11 months ago

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Suzanne Skuba

Can’t get someone when it’s urgent to get repair done. I needed garage door spring replaced and had to wait 4 days. At first it was going to be 5 but I called back and they got it t4. I was stuck not being able to get out of garage. Had to cancel one appt and finally getting wait down a day didn’t have to miss second. Reps didn’t seem to care it’s important. Just because it’s not a pipe broken causing a flood. I was disappointed. Haven’t needed any services for awhile then this and wait.

11 months ago

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Pranav

Good Service . Timely services. Provided needed support.

1 month ago

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Gabriel Apodaca

Great Service provided by Choice Home Warranty.

1 month ago

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Joseph

Great company, Good customer service, and fast turn around.

1 month ago

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Verified Customer

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Andre

Things have been good so far. We will see how it goes.

3 months ago

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Effrem Phillips and Maria Phillips

Refused to cover ac unit, I was not aware that there are parts that they will not cover (standard parts) the txv valve.

3 months ago

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Verified Customer

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Lisa

Last call did not repair our dryer. Still having same issue.

3 months ago

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Kim Williams

I don't like that they change prices without informing you.

3 months ago

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Mercy

My microwave was under warranty and no immediate replacement its a lowes gift card that will take upto 30 days

3 months ago

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Verified Customer

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Wanda

Terrible experience both times, customer service sucks. Have to go through tooooo much just too get help

3 months ago

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Verified Customer

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Alisa Davis

Appreciate the offering and convenience!

3 months ago

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Rosalee Wallsmith

Only complaint is hard to reach a live person

3 months ago

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Janice Lipson

Because the The repairman said that you will not pay to fix my broken door on my refrigerator

3 months ago

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Verified Customer

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Charlotte Melluzzo

Service call back takes multiple days! Doesn’t honor commitments listed in policy.

3 months ago

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Mario Alioto

To difficult to speak to a representative that your not getting lip service from but no resolution.

3 months ago

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Matt

You didn't get the repair done. I had to get my own repair person after waiting a week for u to assign a plumber.

3 months ago

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Marty Wiesenfeld

I like the peace of mind I have with my w plan

3 months ago

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Strother Bracey

Most workers communications diagnosis thorough others not.

3 months ago

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Verified Customer

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Harold

3 months ago

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Jean Harrison Portland, OR

Very informative, kind, and offered me a better plan due to our advanced age's. Nice to know there are products out there that are kind to very Senior, Seniors. My Husband and I are both in our mid-90's, and still doing well in our advanced age's. Thanks again.

11 months ago

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Dwilson Aurora, IL

I absolutely appreciated the rapid and courteous response to my problem. The very next day I was contacted about an appt to repair the the issue. I highly recommend Choice Home Warranty ,not only for repairs but also peace of mind. Sincerely, D. wilson

11 months ago

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Steve W Decatur, GA

Their favorite word seems to be NO. Be prepared for thwm to refuse most claims, after you've paid the service fee. That fee is for diagnostic, not for repair. Also, most of the contractors they send our are third-rate individuals with questionable credentials, not reputable companies. Be aware that you can request a specific service company, if you know they're in network. But, unlike your medical insurance, you don't have access to a provider list. So this is a bit of trial and error. Mostly, it works well to request someone who is factory authorized for the brand of the system being serviced. That will usually result in a higher quality tech being dispatched. Otherwise you're liable to get a guy in a beat up hatchback who's ordering generic replacement parts on Amazon and ends up frying a circuit board while replacing a belt or something (that happened to me). Then you're stuck with the choice of suing the inept tech, or absorbing most of the replacement cost of what the tech killed. If an appliance needs to be replaced, CHW will offer you far below actual replacement cost - something like 30-50% - and they will try to pay that in a Lowe's gift card. You can argue both the amount snd the payment method... sometimes successfully. If you're strategic in how you place your claims, and willing to argue with the customer (dis)service reps, a home warranty can be worth the cost. Your willingness to argue and escalate a claim is absolutely the determining factor in how much juice you can squeeze from the CHW stone.

1 year ago

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Kathy Hansen Mountain Grove, MO

I always get the very best customer service and everything always gets taken care of for me for many years. I do the multiple year and I renew every time. When I first bought my home I did another company and I couldn't wait to get rid of them and get with Choice Home. I will always be a customer of theirs.

1 year ago

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Linda Gallagher Boardman, OR

Jason, the repairman, arrived within the scheduled timeframe and fixed my dishwasher within 20 minutes. He was courteous and explained what needed to be repaired and cleaned up when he was finished. When I called Choice regarding the needed repair I was advised via email the same day that an appointment was scheduled within 5 days of my request.

1 year ago

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Ranger Duran MT

1 year ago

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Humberto figueroa Sugar Land, TX

Great service. The reps did all they could to help me solve my urgency problem. They assigned my case to the service company of my choice since they could come to my house immediately. I was traveling and needed to solve my water leaking without delay; and Choice made it possible.

1 year ago

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Wanda Durant, OK

Tim arrived in a timely manner. He cleaned up after himself. This is a big deal to me because as a rule the repair men usually don't do that in my past experiences so this impressed me with his professionalism and how he demonstrated to me that he was proud of his work.

1 year ago

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Buddy Short Hurst, TX

Working with Choice Home Warranty was a great experience. We were able to request on line a service person to come out and check an oven . The response was quick and service man appointment was made quickly. We were kept up to date on arrival. The job was assessed and fixed in a timely manner. Would recommend Choice Home Warranty.

1 year ago

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Arleen Steubenville, OH

Very satisfied with the service we received from Choice Warranty. The service technician that was here was excellent. He know exactly what was wrong with my oven. He repair it and made sure that everything work properly. I would recommend the technician and Choice Warranty to family and friends. Thank you for excellent service.

1 year ago

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Howard Epling Lugoff, SC

Last time good. First time so good! I needed AC fixed. After no air conditioning in 95° weather for 4 or 5 days I got authorization to go ahead and get it fixed on my own. I got it fixed within hours. Then Choice Home Warranty refuse to pay me said I did not go by the rule when they told me to get the damn thing fixed.

1 year ago Edited December 8, 2023

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Jewel johnson Madison, MS

Helping hands HAVC called within and hour of receiving the email for the job. Showed up within an hour at my house . Figured out what the problem was with our hot water heater. It was late in the day by then. He found the part locally. Came back early the next morning. We had hot water within a hour & a half.

1 year ago

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Cindy Edinboro, PA

My technician was very knowledgeable about what was wrong with my washer, and he got it fixed very quick. He was very friendly and very professional and I am glad. Choice warranty is the best company to deal with. I loved to do it online. It’s very quick and efficient this company rocks.

1 year ago

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Stacie Palmer Commerce, MI

Alven was a great salesman! I was looking around for an appliance insurance for our home and when I spoke to Alven he closed the deal. He was thorough and straightforward. I also read all the reviews and awards this company had which also sold deal. Thank you, now we can be confident if any repairs are needed in our household.

1 year ago

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Richard San Diego, CA

We received the first visit, part was ordered. After a few days I called to see when it was expected to arrive, the technician could not be reached. I tried a few days later, same thing. Was told they would send a message to the right person. We got an email asking if this Friday was okay for the tech. to come back, wife sent the answer, YES. No response or reply to that. I noticed the email was not from a Choice email address, so I also replied asking if this was relates to my Choice warranty contract. No response or reply. So, tomorrow is Friday and I have NO idea if someone will show up or not, if so, not knowing if it is from Choice or another company. Seems a little "iffy" to me. Will see tomorow.

1 year ago

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Rosemarie Marrazzo

I’m very upset with Choice Warranty.. first they are $200 higher than Pride warranty.. I was contacted by them in Feb 2023 and the person I spoke with made it sound that I was getting the same services as Pride and basically I am but they also made it sound like I was getting better service than Pride. My point is that I am on a fixed income and would never take a company with the same services for $200 more.. I had to have someone come ck out my dishwasher and was charged an extra $75 for a service charge.. Pride doesn’t charge for service charges and I know this bc my friends have Pride.. I guess I really should have done better research on this company but like I said the salesman made it sound like I was getting a super great deal.. Needless to say I’m very upset over this Ty

1 year ago

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Luz Guerrero Lincoln, CA

So far so good. Our washer broke down. It was easy to ask for a technician who came few days later. Altho’’ i would have preferred a same day or next day service, the friendly and knowledgeable technician made up for it. We were very happy with the workmanship and has the needed parts.

1 year ago Edited January 10, 2024

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Connie Eldridge Romeoville, IL

I liked that he was very professional and concerned about getting my mainline opened. He treated me with respect and spoke to me in that manner. His overall demeanor was very nice. He explained to me what he was doing and listened to me and didn’t talk over me. I really like his calmness.

1 year ago

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Larry Anderson Prescott, AZ

This is the third appliance that has failed in the last approximately one year (most are 10 years old since remodel with high end appliances). CHW has responded quickly with service and got things working again. Glad I chose the 5 year program with them!

1 year ago

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Jackie Chester, VA

Our Icemaker quit working.Mr.Gabe came and checked it out.He knew in a minute what the problem was.He ordered a new Icemaker.It took 2 weeks for the Icemaker to come in.Mr.Gabe came on a Saturday and installed it. Mr.Gabe has a very freundlich deminor.I highly recommend him.

1 year ago

Choice Home Warranty Reviews