Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Scott Eagles Olive Branch, MS

Choice Home Warranty provided piece of mind when I purchased my new house. Although the Seller picked and paid for the service, I have been pleased with the response to my home repair requests. Although they were minor repairs, they were resolved without any issues for Choice Home Warranty. As with most home warranty companies, it did take a couple of days to get someone out to look at things. Do not expect someone to show up the day an issues is reported or the next day (in all of my cases). This could vary based on homeowner location as some may have more repair contractors than others.

5 years ago

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Mylene Wilson King of Prussia, PA

I have been with this company for almost ten years and never have problems placing claims with them. Customer service is awesome, the monthly premium is pretty reasonable. They can send a technician right away. Highly recommended to get warranty for your house because a lot of things can break down specially if you’re not handyman 🙂. Just call Choice Home Warranty you’ll have peace of mind.

5 years ago

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Nicy Nash Memphis, TN

Thanks CHW for your promptness in these urgent situations . At one point I didn't know how I was going to have things fixed to the Holy Spirit telling me to get a home warranty plan , so I did. Sometimes the $85.00 is too much but by the grace of GOD I manage . My son and his family were displaced by the pandemic and have been with me His wife left him with a 3mth old that will be a year on the 24th of this month . It hasn't been easy . With the help of the good Lord and CHW we're going to make it through . Bravo CHW ! Thanks and GOD Bless .

5 years ago

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Geraldine Wood Columbia, SC

I have called the company twice this year. Both times it was for the same reason. First visit the contractor said it was not an AC leak but a roof problem. After a few weeks when the leak came back, this time it actually leaked through the ceiling into and onto my washing machine. I called a roofer, through CHW and when the contractor came and looked at problem, he discovered that the drainage pipes were not connected properly thus causing this leak. Back to CHW to get AC contractor back and this gentlemen fix the problem of the drainage pipes not being connected. I still have the damage caused by the leaking in my closed by washing machine.

5 years ago

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Sandy100 Spring Hill, FL

Quick and easy! Tiago was my serviceman and did an excellent job! Showed me what was wrong and was prompt and efficient. Even though I have to purchase a complete new unit I could see why and was in complete agreement with everything he said. So bottom line - I do have to spend a lot of money - I am confident when my unit is replaced it will be done correctly which is the important part.

5 years ago

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Kathleen Turza Darien, IL

I spoke with a gentleman on the phone who was fabulous at what he does, he was excellent at explaining everything to me, extremely professional and he went above and beyond in the aspect of customer service. He is one in a million, I hope his compensation is equal to his outstanding attitude, explanation of options and customer service. Thanks to him I will refer Choice Warranty to everyone!

5 years ago

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Tessie Homestead, FL

The question and answer process was painless. Our rep Marcus was extremely helpful and transparent with the details of the policy coverage and costs. We were able to sign up two properties for extended coverage with an excellent sign on discount. We are excited to hopefully not have to use the service - but if we do we are sure we will be in good hands.

5 years ago

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Gertrude Harris Houston, TX

"ALL" Customer Care Agents (Kelvin, Samantha, Lisa and Derrick) whom I spoke with today were very professional. These professional were either employed with Choice Home Warranty or the Servicing Representatives connected with A& E Factory Service(Associated with Sears Home Improvement), responsible for assigning their Technician to come to my home to fix my appliance were great. My issue was when your Choice Home Warranty Agent accidently identified the Dryer rather than the Washing machine as needing repairs upon submitting my Claim request. So I was concerned that the Technician was going to tell me too call and put in another claim When he (James) arrived there was no need to fix the washing machine . A closer look in side revealed that there was a penny stuck inside the base of the washing machine which caused the spin cycle to malfunction. Once I removed it with a butter knife the turn cycle started to work just fine. Therefore, no charge required.

5 years ago

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Rick Meyer Dallas, TX

On Christmas Eve we found that the supply side of the dishwasher valve under the sink was leaking badly. After turning off the hot water at the heater in the attic, I put in a service request to CHW. On the morning of the first working day CHW got back to me and said that they had not yet found a CHW service tech, but authorized us to call our own if desired. We did, and I had a service tech at our home the next afternoon. He needed to go get some parts. I completed the online information that CHW required, and they approved the $265 repair within about 15 minutes. The service tech returned the next day and completed the repair. Now I just have to wait 30 days for CHW to send me a check.

5 years ago Edited January 10, 2024

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Cbblighthouse Atlanta, GA

Jack, the Customer Representative with whom I talked was personable, efficient, proficient on his job and seemed to be knowledgeable of the needs and concerns of a senior citizen and how my needs might differ from other customers. Also, living on a fixed pension income he also gave me the senior discount. In a world of making a quick buck, it was refreshing to do business with someone that not only had his eye on the bottom line but also my needs, protection and safety. Only time will tell for sure but I have a good feeling about this company and its employees. We will see.

5 years ago

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Kathy Gadd Salt Lake City, UT

The representative was polite and respectful. He was patient in explaining the different options and in answering my questions. The biggest problem I have with Choice is the way they conduct their sales negotiations. They start off like any car salesman with their lead in price then if their is any hesitancy by the buyer they offer slightly better price. By this time I am starting to feel nauseous and you are hit with yet another "special" offer which makes me want to forget the whole thing. Why not cut the crap and just offer your best price right up front? We are not stupid! We know what you are doing and you would gain more respect and customers by avoiding the used car salesman approach. It is such a big turn off and nobody likes it.

5 years ago

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Richard McDaniel Westlake, OH

I called about a leaking washing machine. The technician came over and told me the seal and bearing needed to be replaced. I let Choice Home Warrenty know about the diagnosis. Everything went smoothly. The parts came in today, and the technician came out on Saturday and fixed the washer! I am real happy with Choice Home Warrenty and the way they expedited my case. Thank you.

5 years ago

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Kathy Vinski Cape Coral, FL

I would give 5 stars, for appt times, very happy with Choice and service calls. However, I can not give this rating when something needs replaced. Every time something needs replaced there is always some reason they say they don’t cover it. And the process starts trying to get the covered appliance or in this case a toilet replaced. Nope not covered due to chemical marks. Where you ask do you see them! You don’t, that’s because the toilet is older, that’s what I was told. So they won’t replace it. Ask for someone else above the person, I’m told there was no one else to talk to she made the final decision. And I can not go above her. There always seems to be a reason they do not cover replacing anything. I love having a home warranty, I never have to worry about who should I call. What kind of company will come. If they are a reputable business . I also wish that Choice would offer a 1 time a year A/C cleaning in the contract. One it benefits me to get it done each year and 2nd because in my view it benefits Choice because they know customers are maintaining the unit. I would not mind that 1 time charge added to my contract with a reasonable fee for it.

5 years ago

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Mike T. Charlotte, NC

The technician called to give notice when he would arrive and he was on time, much appreciated. He was attentive and patient when I explained the problem with the upstairs HVAC unit. He inspected the unit, took pictures, adjusted the Freon level. He subsequently informed me of what he did and, due to the age of the unit, advised that he would consult with the owner of the company regarding any needed additional repairs. The technician was knowledgeable and very professional. I was very pleased with the service.

5 years ago

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Mike Jones

Excellent customer support and response time. Just over the last 6 months we had our front load washer breakdown and they provided quick support and then just a few days later my hot water tank failed as it began to leak and they replaced with a new tank. I highly recommend Choice Home warranty as you never know when appliances will break down but eventually they do and then you are covered.

5 years ago Edited January 10, 2024

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Kim V. Baton Rouge, LA

I haven't used it so far so this review is only based on the phone call I receive. I downgraded a star for being so rushed on the phone. I literally typed in my number and got a call before I had a chance to look at the information online and he didn't explain anything. I had to ask questions but I was still rushed along like he only wanted a quick sale since he was asking for my credit card info. If I wasn't really in the market for this today I would have been very put off. He was nice enough but needs to slow down a minute. I hope I bought the right policy since I don't know much about it yet...

5 years ago

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Hilary Power Tucson, AZ

I have had the warranty since February. I was fed up with my previous warranty as they took forever to complete a service call and I could never talk to a person. If I did talk to a person I was always transferred at least once. This was my first claim, I spoke with someone immediately and the service was completed within 4 hours of placing the claim. Great experience so far!

5 years ago

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Sharon M Povlak Jacksonville, FL

Jack was very helpful and knowledgeable. He explained clearly how we could get a much better value purchasing the 5 year plus one year free! He also asked us if we had other property that we could get an additional discount. We do and have now covered it as well. I had been trying to purchase a Samsung washer extended warranty ,however this will far exceed that. Thank you for answering my inquiry so promptly. Wish we had done this earlier. We just payed a plumber yesterday!! Thanks again Sharon

5 years ago

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Tim Gasson Yulee, FL

I was a bit off when it was only auto response. But this was my first time so I played along. To my surprise I was given an appointment for the Monday. This was Sunday evening mind you. The service company (D&J Doors) called first thing Monday morning. He was able to answer a question I had about coverage and was quick with a quote for my non covered problem. He also was able to get the job done in the AM instead of the PM appointment that was made. Bless Home Choice and mostly D&J Doors for their quick response and great repair and price.

5 years ago

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Eva Dallas, GA

I have always had good servicemen send out for my problems. They come in a timely matter do the work clean up their mess and I have no problems with choice paying them. Also Adrian Saunders is the main reason I came back to choice because he was so nice when I first I said I wanted to shop around he did not give me a hard time and he said he would call me back periodically which he did and he was always nice. I didn’t have the same results with the other companies I was calling in Shopping prices with weird

5 years ago

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Theresa Clark Lansing, IL

My air conditioning unit just stopped working, I panicked then remembered that I had Choice home warranty. I made a claim at about 8pm and the technician was at my home before 9am the next day, made the repair and now all is well. I’m so glad to have Choice home warranty as the go to when I need help in getting repairs made to my home. Amazing!!!

5 years ago

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Cheryl Romeoville, IL

This rating is based on two recent claims I made on one of the policies I hold with the company. In both cases I was very pleased with the company’s response, follow-up and the caliber of the assigned technicians. They were both skilled, professional and polite and were able to solve the problems, one with a water heater and the other a furnase.

5 years ago

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Linda Kay Mt. Pleasant, SC

I have had a Choice Home Warrenty Policy for 2 years now and this is an outstanding company. They produce exactly as they promise… excellent service and response to handle the problem. My most recent experience is with an Air Conditioning system. The technician who came was professional and knowledgeable and responded quickly to help move things along.

5 years ago Edited May 23, 2022

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Mohammed Arshad Oswego, IL

Choice Home Warranty came through for us the first time we needed them. Found a small leak coming from the stove top plumbing and called Choice Home Warranty. They listened careful to understand exactly what the problem was and dispatched a plumber for the next day. The plumber showed up before 8 AM and was very professional. He quickly identified the issue with the valve and got it replaced within 15 minutes. From start to finish, a great experience and gives me peace of mind for any future problems I may encounter in my new home.

5 years ago

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Angie Tampa, FL

My first call to CHW to inquire on their coverage and cost was satisfactory. The Representative sounded very confident and knowledgeable, and was able to answer all my questions with his great sense of humor - amazing! To add icing to the cake, I was offered a deal that I could not refuse! I trust that the services being offered will be just as efficient as the Rep, when my plan comes into effect.

5 years ago

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Richard Hernandez Altamonte Springs, FL

Well I haven't used the company yet but I love the persistence of commitment between me and them as far as the getting me as a customer with my account and also will the amenities or I should say everything that is covered under this warranty very very good I I like this we going to try it and see again this is something that I saw I caught my eye I liked it and hopefully I'll stay with you guys for a good while all good long time while I'm still at this home possibly if I change homes maybe you guys could go with me thank you Richard Hernandez

5 years ago

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JBSP Spencer, NC

Our last item to be reported to CHW WAS AN AIR CONDITIONER PROBLEM. We were promptly assigned a work order number and the service company assigned a repair person to contact us The problem was resolved and air conditioner worked for a week. Due to no fault of CHW another problem has now come up with the same item and again they have responded and have assigned someone to come check the problem. I am very pleased with the service we have received on any problems during the almost three years we had this service. I recently renewed for another three years too.

5 years ago

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Julia Mccaskill Denver, CO

Only reason I wouldn’t recommend if you have expensive appliances. When I opened my account the representative told me they match same appliances if cant be fixed. Well that turned out to be a lie. I had two appliances went bad & choice plus didn’t even come close to replacing it with what i had already and what i prefer, so when people ask me who i have i tell them choice plus until my term expire but i don’t recommend if you have expensive appliances. One of other bad service is when my range top went bad. They paid 200 & thats after i complained about it. I paid 400 cuz i had to pay Home Depot to put it in. They estimated the average cost but didn’t consider installation fees!!! Its the point the representative i specifically remember saying i would not come out my pocket other that $45. And i did tell him how costly my appliances are. He said we match make and model even if they discontinued we come as close to it, A lie!!!!

5 years ago

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Bernard Carter Sr Huntsville, AL

This is my first time using the Choice Home Warranty and it was a great experience. I submitted my claim and within minutes I received an email scheduling an appointment with a vendor. The technician came out and fixed my issue with no problem. This experience has been great and I recommend Choice Warranty if you are in search for a great Warranty Company.

5 years ago

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Shardia Rahway, NJ

I haven't had a full experience yet with Choice Warranty yet, but the short phone experience I had with Leo an account manager as he was explaining me switching over from my current home warranty to choice home was excellent. I am excited to have them on my side in need. Leo is great, efficient and well informed. It was a no brainer for me. Thank you Leo.

5 years ago

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Deeth Reaux Nederland, TX

Sales gave me a great deal on a 3yr warranty w/ increased home coverage vs AHS; customer service wait time was <2min as opposed the AHS of 30-60min wait time; customer service changed my appliance failure time to fall w/in policy coverage as I'm a new customer; service tech was from a known and reputable company as opposed to AHS, who'll send no company named techs.

5 years ago

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Bern C Stamford, TX

I had the vendor come in to do the needful as we had a plumbing issue. He was professional, got the job done and paid him $75 and he was gone. There was no fuss, not hassle and no issues. The best part is the professional service that you can get from professional vendors rather than handyman. All in all it was a good experience. Thank you Choice Home Warranty!

5 years ago

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Helen Kassamanian Henderson, NV

I was directed to the correct department by an automated system. A person answered the call and was able to assist me. I was able to process my new account promptly and efficiently. The agent was professional and knowledgeable. There were no hassles oe delays is setting up my account. I placed my order by phone and was immediately sent an Email confirmation note.

5 years ago

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CANDICE BAILEY Elkin, NC

So far so good . This is our initial call to CHW . We have not had a tech come out as of yet so time will tell once we get into the service call . However the customer service agent was extremely nice and took our claim politely and professionally . We have never used a home warranty company before and are extremely apprehensive but you came highly recommended . I will send an updated review once our case is completed .

5 years ago

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faye ray Tulsa, OK

the main problem....CHW assigned me to a 1 to 5 time slot w/o cking with the tech. He notified me that he would be 2:30 to 4:06. that was ok. BUT because of his appts., he was late. I began texting him at 4:22. Then again at 4:30. No reply. Finally at 5:08 I get notified he was on his way. When he arrived, he seemed to know what was wrong. Thot he fixed it, but didn't Had to start over. Found the true problem. Called in about the issue. So now I get to find a new dishwasher at Lowes.. I think you should supply someone to install it, since I had to find it at the place your chose. AND someone to haul off the dead one. Having a home warranty should cover more help for the home owner. Not just put my money in your acct every month. I have been a client for several yrs. Doesn't that count for anything.??

5 years ago

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Charles Holder Little River, SC

We purchased a vacation getaway home in Little River South Carolina about 3 years ago. Along with our purchase came a Choice Home Warranty contract. I must say that I have been very impressed each time they were needed. Being new in an area makes reliable vendors hard to identify especially when facing emergency needs. Each of the 3 times we called Choice Home Warranty we were provided a quality vendor that was prompt, courteous, and effective in taking care of our needs. I imagine I will be a repeat policy holder at its expiration.

5 years ago

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Rose Ferreri Apex, NC

My husband and I had been thinking about doing this for a year; who knew it could be so easy. My registrar was able to get us a veteran's discount and now in our 60's we don't have to worry at night about anything related to our home. We love our home and now we have protected it. Thank you, Choice Home Warranty for making this so simple and I will spread the word to my family about it too.

5 years ago

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Mary Demarce Edgewater, FL

My experience with CHW has been nothing but positive! I put in a claim to have my A/C repaired on Monday last week. Within 24 hrs, a CHW was on it. At first, my claim was denied, but I wrote a letter of Appeal. The following day, I was assigned a case manager by the name of Norvette T. (extraordinary employee who was professional and knowledgeable and a great listener!!) CHW reconsidered my claim and made an extremely fair decision. Within one week, I'm enjoying again my A/C! Can't say enough good about CHW!!

5 years ago

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Linda and Rick Imperial, MO

We've only needed to request someone to repair our appliances a few times since purchasing our plan; however, without the plan we would have paid a lot more! It is well worth the purchase. I would suggest CHW conduct a review of their techs as some are more knowledgeable with the utmost professionalism and others are not. CHW phone reps "listen" to the issue you have and quickly submit your request to available techs with techs responding and scheduling an appointment with a day or two. CHW provides the name, contact info, and day the tech is scheduled to make any repairs. Overall purchasing a plan is well worth the investment.

5 years ago

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Janice Duenas Henderson, NV

My furnace air Recycler went out. Choice sent out a technician that confirmed the diagnosis. Replacement was needed. I was told the part was probably not covered. To my surprise and gratefulness after speaking to a case manager, the repair was approved. Thank you Choice for having excellent customer service. I’m looking forward to the work being done which will be scheduled soon. Thanks Choice!

5 years ago

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Davola Sutton Lansdowne, PA

My service was for Refrigerator appliance. Technician contacted me prior to visit to ascertain the problem. I really appreciated the fact that he suggested I text the serial number to him when I offered that I can hardly see the numbers. Called prior to visit which was prompt, pointed out what I could do to keep my appliance in good repair. What a pleasure it was meeting a repair person who did not imply that the repair was my fault.

5 years ago

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Ernest Connor North Augusta, SC

After comparing several different user agreements from other providers, we selected Choice because of the very clear language and user-friendly format. Additionally, our Choice representative was very knowledgeable and very easy to talk to. Always open to questions and providing timely answers without any sales pressure. Definitely recommend Choice Home warranty

5 years ago

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Nancy Perkins Summerfield, FL

I recently had a plumbing problem and contacted Choice to submit a repair request. As it was somewhat of an emergency, I checked back later that day and was told no service company had picked up the order but that I could find my own plumber and submit the invoice for reimbursement. I did and my repair was approved immediately that same day as was the repair. Never received this type of service with a smile. Thanks Choice!

5 years ago

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MARIE DEALING Middleburg, FL

I LOVE CHOICE HW. Service person shows up on day the appmt. and on time. VERY friendly and understanding of the problem. I had 3 problems within a week. Light in the garage and living room, and the microwave. All I could think, oh Lord please not 2 without 3. But it did happen. My water heater sprayed water out of the knob on top. CHOICE HW repaired it all, without complaining or restrictions. THANK YOU CHOICE HW.

5 years ago

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Tisha B Atlanta, GA

I like Choice Home Warranty because the process to make a claim is super easy - online form to fill out. The technicians are dispatched fast and they are knowledgeable as well. My garage door went on the fritz and Luke came from Ace Garage Doors of Humble and did an amazing job to repair it in a short amount of time. He was knowledgeable, friendly, and courteous. Choice Home warranty has saved my home multiple times with no issues... thank you for the peace of mind you bring!

5 years ago Edited September 14, 2021

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Greig Eichhorst Saint Paul, MN

I was disappointed with my current warranty company. Did some research and found Choice Home Warranty. They showed what's included in each plan online, other companies didn't and once I put in my contact info I received a call in less than a minute. Speedy, knowledgeable representative. Gave me significant discounts for being a senior and having served in the military. Looking forward to this relationship so I paid for the service which will start in 30 days

5 years ago

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Ken Woodrow Scottsdale, AZ

My experience with CHW Service personnel has been mixed. The first service person (Tobe) missed his appointment and did not call. When we finally connected, he was unable to repair the ice maker (although he said he did). He disguised a leak by putting a small ashtray inside the unit to catch dripping water. I had spent an hour mopping the floor behind the bar before he arrived. After Tobe left, I checked for any water on the floor and found none. The next morning there was water again covering the entire floor behind the bar. In other words, the ashtray had filled up and overflowed that night. He never forwarded his repair findings to CHW. This situation required exception management steps. At the time additional service personnel in my area were not available to CHW and I had to manage the repair. The unit is now functioning normally and the floor is completely dry. I have reported the facts to the service team, and am waiting to see if CHW will cover the invoice for the repair. My second experience involving a dishwasher repair was excellent. Sam showed up on time, and the unit is now functioning normally. I appreciated his punctuality and efficiency. I sense CHW cares about quality and invites feedback on performance. I will wait to see how the next service visit goes before forming a final opinion about recommending the service to anyone else.

5 years ago

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John Morillon Gulfport, MS

Over the last year I have only had two negative experiences with technicians 1 over charged me saying part of my service call was not covered, it was. And the other day a technician took the job on Tuesday set the appointment for Friday between 11 and 3 Then no call no show. These instances are not the fault of Choice Home Warranty. They have done their best to resolve the problem both times. I am planning to renew my service soon

5 years ago

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Tommy and Barbara Frye Sr ,

Our dryer broke down and we contacted Choice Home Warranty. They had a repairman out right away. There were several things wrong with our dryer. A part had to be ordered. It took a bit, but it was worth it. Our dryer is years old. But now it works like it is brand new. The repairman was friendly and very professional. He did a great job. Choice Home Warranty sends out only the best.

5 years ago

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James sherman San Francisco, CA

I had a pleasent experience with Kendra C. today I'm changing Home Warranty companies from a Choice competitor The reason is the competitor continuosly exhibits poor customer servive Given my introduction to Choice through Kendra C. she has made a positive first impression I trust the ongoing relationship with Choice will match the high standard of service Kendra C. has established Iwill recomend Chice & Kendra C to my friends & family She is professional , pleasent & effient

5 years ago

Choice Home Warranty Reviews