Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Kellyjo Sarasota, FL

I have always used them in my homes that I've had and I really like the service. I just think they have a good support system with the technicians.

3 years ago

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Deborah Carter And Georgetown, TX

They will not work on any equipment that is not totally broken. They will not work on air conditioners that are giving out very loud noises. They will not work on anything that has an existing warranty which was not explained. They try to double charge when they send repairman that don't fix it, they want to charge for a second repair person of a different caliber.

3 years ago

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Nidhi Flower Mound, TX

Not happy with the companies that they have. I opened 2 tickets with 2 of my properties on which there was a problem with the AC units. So the kind of people that they have is not very great. They charge upfront and they're not very reliable, especially the companies that they use for air conditioning issues.

3 years ago

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Verified Customer

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William Saint Augustine, FL

I claimed my air conditioning unit. They denied it because of rust and corrosion. I asked them how can you possibly not have rust and corrosion in Florida. They said it didn't matter. Then I had to write a very large check to replace the system when I thought I had coverage theough Choice. I claimed my washing machine and they gave me less than half of what it cost to replace it because they wouldn't repair it. They sometimes lie to you and they do not seem to care at all about customer service unless they're trying to get you to renew your policy.

3 years ago Edited January 10, 2024

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Barbara Wilson Coyanosa, TX

Short wait to get a technician who are professional and knowledgeable. Customer service answers quickly and understanding.

3 years ago

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Sandra L. Blackmon Chattanooga, TN

This year they were very timely in processing my claim, selected a fantastic technician, and was completed to my full satisfaction.

3 years ago

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Verified Customer

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Pauline Lesko Miami, FL

The issues I have that were under warranty have been taken care of in a timely manner. Service technicians have been wonderful.

3 years ago

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Sally Baughman McAlester, OK

Great service, and very timely. I had to make an emergency call for water, and they still covered it. Thank you very much

3 years ago

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Verified Customer

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Gerry Andrews Fort Mill, SC

Choice warranty has been extremely helpful in getting quality repairmen for many of my home appliances. Problems were easily filed and promptly responded to .

3 years ago

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Verified Customer

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Anthony East Islip, NY

Todays issue wasn't resolved. Probably because your automated reporting services is horrible. Couldn't recognize the brand of appliance I had. Sent someone who doesn't fix blue star. Still waiting for someone to call me.

3 years ago

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Verified Customer

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Cindy Richardson, TX

Water heater out, sent company next day then next day get email my claim reassigned. I asked why and said the company couldn't do the job. Why did he come then?? Still waiting for them to reassign and start process over again.

3 years ago

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Martha Landon Phoenix, AZ

Repair mean side fix the dishwasher the first time and refused to come back to complete the work. It's taken a couple of weeks now and I still didn't see a new technician out. They told me to that I had 2 options, wait until they find another technician or find somebody else for reimbursement. They didn't meet their obligations and now I have to wait until someone else comes to do an estimate, submit it and get it approved. Absolutely ridiculous. I am very unhappy and can't imagine if it wsss something more serious like the AC.

3 years ago

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Alyssa Scott Bloomington, IL

Absolutely terrible service. Our refrigerator broke and someone was sent out to do diagnostics. Parts needed were never ordered. We asked to speak to a supervisor three times and one never called us back. Our claim was dropped and started again. For one month we have been using a cooler in our garage to keep our kids food and milk cold. We eventually just bought a new fridge. We will not be renewing our warranty and we will tell our friends to never use or get a warranty with you.

3 years ago

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Verified Customer

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Brett Custer Bloomington, IL

Absolutely terrible customer service, no resolution, no response on two separate claims, blanant lies from customer service, no calls from supervisors/management twice when I was told I would be called, had to pay for our own new refrigerator after not having one for three weeks and no help, rude employees. In all honesty I'd like to be refunded my money and cancel my warranty after how I've been treated but I just don't have time because I spent so much time wasted on the phone during work last week.

3 years ago

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Verified Customer

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Dilip Waxhaw, NC

Great service, customer support personnel answered all my patiently and also provided me with necessary recommendations

3 years ago

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Verified Customer

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Lucy Watson Franklin, LA

My wait time to hear from a repair person was minimal. Service was timely, repairman was courteous, and my dryer is at it optimum.

3 years ago

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Verified Customer

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Mary M. Brown Portsmouth, VA

I have only used Choice service once since my enrollment but the service was good and problem resolved in a timely manner.

3 years ago

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Verified Customer

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EUGENE FRANKLIN GOULD Syosset, NY

Service technicians are excellent - Problem delays in having issue resolved - takes up to e days for a technician to accept the job and resolve issue.

3 years ago

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Verified Customer

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Carol Palm Bay, FL

We've had two claims with Choice Home Warranty. The first one took almost a week to send a technician. However, the second claim the response was within a day.

3 years ago

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Sandeep Dhamale Aurora, IL

They have always covered me when needed. Apart from the time it took for them to fix my ac which was longer than 2 months, every experience has been transparent.

3 years ago

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Chris Dickinson, TX

I would have scored a 5 if they would have followed up as intended with HVAC part that is needed to fix the job fully. I have yet to hear from them since the technician made initial contact.

3 years ago

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Mark Walling San Antonio, TX

Well, when you tell the contractor if it's going to cost more than $100 to not do anything!!! And the back and forth when YOU scheduled the plumber to fix the leak and THEY had no clue about the appointment is why I fixed it myself! Which is also why we will be dropping you come June 2023 and put money away for emergencies.

3 years ago

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Verified Customer

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Ethel Buffalo Grove, IL

It's ridiculous that after collecting thousands in upfront payment and requiring service fee for each visit, the warranty chooses lower quality items to replacements. Not same brand as the original. And places a $70 cap on purchases of parts.

3 years ago

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Michael Jacobson Orange City, FL

Hard to reach and it's difficult to find out for 24-48 hours to hear from emergency service. The firs outfit sent to my home through your service was not a licensed contractor. They worked out of a car and had no offices! He told me I needed many repairs and made sure they were not covered through your service! I filed a complaint with Choice and after numerous phone calls and emails no one would return my call.

3 years ago

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Verified Customer

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Eugene S. Miller Marrero, LA

Choice Home Warranty send people out that are no good. Because of poor work I had to call Keefe air cond. out because the drain line came loose because the people it was not checked after blowing it out. It caused water to flood the hallway and caused vinyl tile to buckle . Now I have to replace the tile . The people you sent work out of the trunk of their car.

3 years ago

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Verified Customer

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Salvatore K Towey Whiting, NJ

Had issue with microwave not working. The process to get it repaired went about with no issues. Very satisfied with results.

3 years ago

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Verified Customer

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Failyn Brooks Las Vegas, NV

Once I submit a claim, I am immediately contacted by a repair/tech person. The work is done within a week and done well.

3 years ago

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Benjamin Queipo Sterling, VA

Excellent Choice Home Warranty is very good I have multiple policies, and different States and they always respond right away .

3 years ago

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Dexter B Chapman Cartersville, GA

I have used their services twice, since purchasing a home owners warranty. Both times I received a response in less than 24 hours. v

3 years ago

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Verified Customer

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Donnie Carney Fort Worth, TX

Quick appointments, service from venders are very knowledgeable and repairs are done in a timely manner, the service fee

3 years ago

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Verified Customer

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Margaret Jones Round Rock, TX

Choice quickly processed my request and found a contractor. They communicated dates, time and approval for parts. Staff were always polite and professional.

3 years ago

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Verified Customer

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Debra Elaine Waters Woodbridge, VA

They change rates without notification - the first time was the monthly rate - they claimed they sent an email which I never received & also the service fee increased without prior notification

3 years ago

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Verified Customer

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Thuy Nguyen Pearland, TX

Although the contract states that the warranty covers 100% replacement and labor, there are hidden fees that were not disclosed in the contract and they call it "non covered fee"

3 years ago

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Verified Customer

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Rodrigo ortiz Vista, CA

This company is HORRIBLE! Do not contract with them whatsoever. You get the round-around when you call. Their agents do not speak English well. It is extremely hard to understand them. I have called 6 times over the past two wks to cancel . They are still billing me. Do not fall for ether lies. I have reported them to the appropriate agencies! Do not please go with these crooks.

3 years ago

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Verified Customer

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Nancy Waxahachie, TX

My dryer was going out. They pretended like it was the clogging the wall, but it was not. It was the dryer heating. They had to send somebody out twice. If I could get my money back, I would actually get it back and go to somebody else.

3 years ago

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Verified Customer

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Anonymous Warrington, PA

I had to use Choice for fixing my microwave and it was a pretty easy process. I put a claim in and then they sent the technician.

3 years ago

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Verified Customer

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Anonymous Murrells Inlet, SC

The air conditioning wasn't working and they figured out the problem wasn't with the air conditioner, but with the venting.

3 years ago

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Verified Customer

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Nia Richmond, VA

My first claim that I filed was a little rocky, and I felt that there should have been a lot more done than there was. I just recently used my warranty. The claim was filed and the services were rendered.

3 years ago

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Verified Customer

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Agnetta D Baltimore, MD

I needed a plumber to come in and I called on a Saturday. I put the claim in on a Monday and the plumber came out and fixed what needed to be fixed.

3 years ago

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Verified Customer

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Jeffrey&Alison Los Angeles, CA

I recently had a leak and it took about almost a week to get someone here, so it was a little bit longer than I'd like to have waited. But everything was taken care of.

3 years ago

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Verified Customer

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Gayle Las Vegas, NV

Even when I called them, there just didn't seem to be any response to my concern with why I was needing service under the warranty. It took 2 weeks to get my refrigerator repaired.

3 years ago

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Raymond And Vera Fairview Heights, IL

We had an air conditioner go out, and the timliness was stretched, but the quality was great. The time was delayed mainly because of Covid and waiting on parts.

3 years ago

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Verified Customer

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Chakri Grayslake, IL

They're very responsive. I had a problem with my refrigerator, it was leaking and then I put a claim for it and then somebody immediately was able to get it fixed.

3 years ago

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Edward Glen Allen, VA

My one call worked out effectively. I had a garage door opener remote control that needed to be fixed and they took care of it. I'm happy.

3 years ago

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Roy Gregory, TX

I chose them because I thought they was gonna be pretty good. But after I had this issue with my house, it took 24 hours to get somebody, which I wasn't very happy with. When you live in the state of Texas with no air, I don''t think that's good. And then it took about 3 or 4 days before he came back to fix it. They bought the cheapest product. Terrible service.

3 years ago

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David Jonesboro, GA

They've always come through when I needed them. One time my heater wasn't working and I called them and they sent a technician out and they fixed it.

3 years ago

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Carla E Fayetteville, NC

Choice will make an effort to keep clients and get them the best professionals each time to accommodate the need of their clients.

3 years ago

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David Conley Sun City Center, FL

CHW has their customers inn the highest regard. Will to work with and understand the customer at their most concern time.

3 years ago

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Verified Customer

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Duane D VanOrden Kalkaska, MI

I have been very happy with Choice Home warranty. Service was great and i have had great interactions with Choice Home Warranty.

3 years ago Edited January 10, 2024

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Amanda Mesler Keller, TX

Both times I've had to make a claim they responded immediately and were able to come out within a day or two and fix the issue!

3 years ago

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