Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Jose Pina

Will send a letter to management to detail my concerns.

1 month ago

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Don

Wanted to find way to save money on repairs

1 month ago

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Ralph

It was included in the purchase of the property

1 month ago

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Robie

You do not honor your contract, you look for reasons To turn a claim down.

1 month ago

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Rose

Didn't cover my service call. Having problems with sewer system.

1 month ago

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Joanie Everett

I assumed they would take care of issues and any needed covered repairs.

1 month ago

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Sherry

Horrible... my service not completed Customers service rep not helpful at all

1 month ago

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Ricky

I decided to give CHW a try to see if they truly covered items as listed. I highly recommend CHW they send great techs and have fair pricing.

1 month ago

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John

Grandfathered in. Stuck with it because it was decent. Customer service, coverage, fees and other factors have declined some. It's the better of the two companies I use for my properties, but I am still looking for an alternative moving forward.

1 month ago

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Verified Customer

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James

Living in a rural area did not like having to find my technician pay for the service and be reimbursed. Communication with the customer could be improved..

5 months ago

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Ed Mannes

Our A/C has been out since July 3. They never found a technician to come out so I found my own. The company I chose doesn't work with warranty companies, and Choice Home won't authorize a reimbursement unless the company uploads their diagnosis. I have the paperwork, but cannot upload it myself because Choice Home won't accept it from me. They keep promising to email me, and even though I have confirmed my email twice with them, they have yet to send an email. I left a message to have a supervisor call me , and I still haven't received a call back. We had an issue with our washing machine, and their tech just didn't show up. Then, they sent someone else, and that person didn't even use the replacement parts, just used Lock-tite to keep the old part in place. Our ceiling fans needed service, and the tech called 5 minutes before arrival - no prior notification - so no one was home for the service. This happened twice.

6 months ago

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Charles

The technician was very knowledgeable about the LG dishwasher. He properly ordered the parts needed to fix the dishwasher and had the parts within days. Thank you.

6 months ago

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Lois

The Choice te h worked with my schedule. He knew his around my broken microwave. Parts had to be ordered and I'm hoping that it will be repaired soon. Thankyou Choice

6 months ago

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Pa78065 Poteet

Want to say it was a great service call.. technician was very respectful and knowledgeable. Was even able to fit me in ahead of my schedule appointment.

6 months ago

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Felicia D.

Certainly! Here's a draft of your review: --- I had a very disappointing experience with this warranty company. They were extremely dishonest and unprofessional throughout the entire process. Initially, they claimed that they wouldn't repair my AC because the technician allegedly diagnosed the problem as a pre-existing condition. However, when I spoke directly to the technician, he clearly stated that this was not true. To clarify the situation, I had all parties on the phone at the same time — the technician, the warranty representative, and myself. Despite this, the representative continued to lie about the diagnosis. The technician even showed me the report they submitted to the warranty company, which contradicted the company's claims. Yet, the representative persisted with their false narrative. What’s even more frustrating is that they never returned my calls or sent me an email denying my claim. I had to follow up multiple times just to get any response. It’s clear that this company is dishonest not only to me but also to the technicians they send out for warranty issues — they seem to be complicit in these lies. While their prices may seem attractive, the unprofessionalism, dishonesty, and lack of transparency make them a terrible choice. I cannot recommend this company to anyone and advise caution if you're considering their services. --- Would you like me to make it more formal or add any specific details?

6 months ago

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Rich Fiala

Absolutely horrible. File the claim online they said, it will be much faster. So I did. Filed a claim online, on July 14th, 2025, early AM to replace/fix garbage disposal. Got email confirmation someone will contact me within 24 to 48 hrs. A week went by, no one contacted me. I called customer service the following Monday, no one had any updates except they were looking for a tech to do the job. And, they said I was put on the priority lists, someone should be contacting me in 24/48hrs...again. 48 hrs. later, no one has contacted me. I called them again. still no updates, they are still calling around looking for a tech to do the job. Now they say, hire your own tech but he has to do a diagnostic report, upload it to the website and then wait for approval. WHAT? how long will that take? Approx. 2 to 3 days, up to a week. So that will put me at least 2 weeks out, minimum, without my disposal. These guys suck!!!

6 months ago

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Phyllis

Equipment to fix furniture was mailed to my home with no info to as to what it was for what to do with it. Furniture company was not notified it was mailed to me. When repair man came he only has order to repair one chair when I put in request for two and different times. Time of repair was excessive.

6 months ago

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Curtis Page

Very disappointed your company. My garage door opener would not work. I sent a claim in with your company. The person comes out and diagnose. The problem. Bearings are going out of my garage door. I need two new sensors. One spring is broke and the other one is about to break. The wire that connects the two sensors got caught in my chain and also broke the company that comes out to fix the garage door notes all of these things cause your company and first choice Home Warranty gives him the go-ahead to replace one spring $685 later. Plus a $75 service fee your company disappointed me and I will not be renewing.

6 months ago

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Theresa Baros

As seniors exposed to an open garage, we're concerned about our safety. However it looks like we'll be spending another night worried night exposed because Choice can't find a company to come and fix it. I usually have a great experience with Choice but unfortunately not now.

7 months ago

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Betsy Wright

I do not understand the point. I purchased my first home in April. It’s a newer build but still 9 years old so I purchased a warranty. A month after purchase I noticed a soft spot in the floor of our shower…not covered. Recently I noticed a water spot under the shut off in my basement; concrete visibly wet and dripping coming from the pipe above. Files a claim and they sent a plumber out. He comes and takes photos, says warranty should have no issue covering it and he has seen this multiple times. Only thing is they used pex ultra piping in my house; so NOT covered. Waiting to hear back how much this is going to cost me out of pocket. I just don’t understand the point in having this if when things go wrong nothing is covered.

7 months ago

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Dissatisfied & Irritated Customer

Absolutely ridiculous outcome. Company was willing to pay $1,800 in parts but when a part was back ordered and the supplier said it could be sooner but average time for part is a few months. Choice decided they’d only give me $800 towards a new fridge. Now I don’t understand this at all. It doesn’t make any sense to me. They also told me the check for $800 takes 30 to receive it. It’s already been 3 weeks since it broke!! What’s 4 more?!

7 months ago

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Bethann Zayas

When my garbage disposal broke, they had a plumber out in a day. We needed a new one and they had approved the claim and the plumber was out the next day to replace it.

7 months ago

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Larry Rice

I filed my first claim for my air conditioner that was not working. The technician came out and told me the compressor was broken. Then I received an email from the company stating I had to pay $3100 out-of-pocket to repair my air conditioner. When I inquired as to why such a huge amount to have the warranty company, fix my air condition, they stated that items needed to be. replace that we’re not covered under the warranty. I had a conversation with most of the claims adjuster as well as a technician, and I received two different stories from each of them. I do not trust them and I feel like I’m being scammed out of additional monies I would not have to spend otherwise. But now I have no choice, but to deal with this company that could never use again.

7 months ago

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Lynn Jordan-Shields

When i received an appointment from a company I've never heard of with a phone number from another state, I questioned whether this was a good match for us. When I finally was able to reach a live person, she put me on hold to "look up my account" for 9 1/2 minutes and then hung up without saying another word. This is unacceptable. Amazingly unacceptable.

8 months ago

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Steve corsi

Everything went wrong. They are terrible and should never be considered for Home Warranty. I submitted a claim on April 27 for repair of my stove which was not heating CHW is a terrible Home Warranty company. correctly. Their customer service is beyond awful. It took two weeks and me calling them every other day to even get a technician scheduled. Then once they came and assessed the issue, then they made up a reason to deny my claim with no factual basis Then when I protested, they did not respond to my inquiries over and over again, then my May 23, they declined my claim saying it took to long. Their whole system is set up to make submitting a claim and getting timely service as difficult as possible.

8 months ago

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Verified Customer

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DG72

They pay the small claims, but they figure out a way to not pay the big ones. I have had this happen a 3 times between my ac and heating system. One time they told me that I must have done something to break the outside fan for my ac. Not that the ac fan was over 15 years old.

8 months ago Edited January 6, 2026

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Verified Customer

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Joseph

I referred my parents and they signed up, however I did not get a free month on my service agreement. I also had a claim that the tech could not fix back in November 2024 and I just received my e- gift card February 2025. When I called to check on the gift card I received the worst customer service ever. I am currently looking for a new home warranty provider. I cannot recommend Choice Home Warranty to anyone else.

1 year ago

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JIM SEMON

I disliiked the coarse and disrespective attitude on a broken duct work for my air conditioner and heating. This request on this subject has been sent to CHW at least 3 times. No response has been addressed To me. I am considerating dropping businress with you!

1 year ago

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Anonymously

I had a frustrating experience with scheduling. Despite leaving clear messages about my availability, they repeatedly sent technicians on days I couldn't be there, causing significant delays. I attempted to use my warranty and set appointments, but the communication issues persisted for weeks. Overall, I was disappointed with the service.

1 year ago

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Anonymously

I had a frustrating experience with customer service. They were slow to respond, taking two days to call me back about my washing machine issue. Additionally, I have a pending claim that hasn't been handled well. I'm hoping they will improve their service and offer a better resolution.

1 year ago

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Dave

I’ve been struggling with heating issues for a while now. It takes too long for technicians to respond, and when they do come, they often can’t fix the problem. I've had multiple visits, but only one technician diagnosed the issue. I'm still waiting for parts and a timely resolution. Frustrating experience overall.

1 year ago

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Pete

I had a frustrating experience with service technicians; many were not local and did not provide quality service. I finally got someone I was happy with, but it took too long. Additionally, I faced challenges with reimbursement for a damaged cooktop, receiving much less than expected. Overall, the service has been inconsistent and disappointing.

1 year ago

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Karen

I had a frustrating experience with Choice Warranty. They often engage in fraud by denying claims without reason, and their service is slow, especially in rural areas. It took far too long to get a repair done on my dryer. They need to streamline their process for quicker responses and repairs.

1 year ago

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Bernard

I had a frustrating experience with my warranty claims. It took too long to get responses, and even after repairs, my heater continued to blow cold air. I've opened multiple claims, but I've encountered issues with denial of claims that felt fraudulent. Sometimes they paid out, but it seems inconsistent. Overall, it's been a challenging process.

1 year ago

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Alex

I had issues with the product I received, as it wasn't what I expected. However, the home warranty service is efficient; I can easily make claims online and receive quick responses. Unfortunately, my fridge is still unrepaired after a long wait, and I'm frustrated that I haven't received compensation yet. Overall, I'm satisfied with the service despite the delays.

1 year ago

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Carol

I had a terrible experience with my home warranty. They misled me about coverage and refused to repair my dishwasher, offering only a fraction of what it would cost to replace it. I've also faced significant issues since purchasing the warranty, but have received no response from customer service. I'm left paying out of pocket for repairs. Very disappointing!

1 year ago

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Clifford

The service was initially helpful, but my experience turned into a nightmare. I faced numerous issues with my television replacement, and the documentation requirements were absurd. They even denied payment due to paperwork problems. Overall, it was frustrating and disappointing.

1 year ago

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Jasmine

I had to use their service for my heat pump, and I was impressed with their prompt response. They came right out and fixed the issue quickly. Overall, a reliable experience that I would recommend to others!

1 year ago

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Jacque

I experienced an electrical issue when a switch unexpectedly caught fire, leading to a complete circuit failure. Additionally, I tried to use my dishwasher warranty, but it lacked a label and was deemed insufficient for a replacement. Overall, my experience has been frustrating with both the electrical problem and warranty process.

1 year ago

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Susan

I had mixed experiences with Choice Home Warranty. Initially, their service was responsive and efficient, fixing my issues promptly. However, when I had a claim for my dishwasher, communication broke down completely. I was left waiting for a tech who never showed, leading me to cancel my service and buy a new appliance. Disappointed with the lack of follow-up.

1 year ago

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Dennis

Very quick response. Service call on time, parts on the truck. Job done quickly, very clean . In short, very professional

1 year ago Edited December 2, 2025

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Madison

I've had mixed experiences with customer service. They respond quickly and resolved a pool pump issue effortlessly. However, a plumbing problem has been unresolved for months. My warranty claims have been frustrating; technicians often take too long to arrive, and they’ve left jobs incomplete. Overall, while they try to assist, the service has been inconsistent.

1 year ago

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Larry

I had a great experience with the responsive service team who promptly addressed my refrigerator issue, ensuring it was fixed quickly. However, my experience with the hot water heater replacement has been frustrating, as I'm still waiting for the replacement to arrive despite being scheduled. Overall, mixed feelings about the service.

1 year ago

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Cornice

I've had mixed experiences with customer service. They are attentive and ensure I’m taken care of, which I appreciate. However, I faced an unresolved issue from a previous call, and while they promptly fixed a problem the next day, I was disappointed to learn that a faucet issue wasn't covered. Overall, some positives but also room for improvement.

1 year ago

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Molly

I had to use my warranty for a walk-in tub repair, but it’s been weeks with no updates. I’m frustrated that they’re supposedly waiting on a part and haven’t contacted me. This experience has been disappointing and has left me feeling ignored by the repair service.

1 year ago

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Shawn

I had mixed experiences with the service. Communication was lacking when I reached out, but the technician who fixed my garage door was prompt and efficient. However, my AC issue wasn't covered under warranty, and I didn't receive clear information about that. Overall, some aspects were satisfactory, while others left me wanting better support.

1 year ago

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Tim

I had to put in a claim and it was handled very quickly and professionally. I’m very glad I chose Choice to protect my home.

1 year ago

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Zachary S

They have taken good care of our duplex as issues arise. The companies that come out have assisted in fixing the issues and have good communication skills.

1 year ago

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Niko

I had a problem that I thought it was my heating, but it turned out to be my refrigerator leak, but then they came the first he said it was my heater, but I found the problem not them, then when he came the second time he did nothing and I had to pay him 30.00 dollars. I had a neighbor to fix it. I wasted $90..

1 year ago

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Sherry

I dislike: that an e-card for a replacement will be issued only to Lowe's requiring me to travel 20 miles each way to see microwaves. I dislike: that it is taking so long for the e-card to be issued. I submitted the request for it nearly 4 weeks ago & still haven't received it. Thus, I sit here without a microwave for, literally, weeks on end.

1 year ago

Choice Home Warranty Reviews