Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Anonymous

They offer good services and for only $60 which is great. They are a good company. I am going to stay with them. It was little annoying when I had a second man come for the same job and had to pay the $60.

6 years ago

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Heather

Once I called customer service at three in the morning and they were really helpful even at that time at night. My air con stopped cooling and they came out and fixed it.

6 years ago

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Bev

Everything that needs repair that I paid for in warranty is not covered. The company fools you and makes you believe you are covered; then, when time comes to actually use it, they will deny the bigger claims. I had to pay extra money to cover the air conditioner and the heating system but they did not let me use the warranty on the AC when I needed it.

6 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Oct. 21st, 2020

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Dorothy

Good customer service. I would recommend them to any body. They really take care of the situation. I am very pleased. My washing machine and dishwasher were taken care.

6 years ago

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Karen

Only have used it once and they sent someone out right away and that was the end of it. I had not problem with them. It was easy to get someone to come out.

6 years ago

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Ghytana

The agreement is that if they can’t repair an appliance, they replace it but that was not the case in my experience. Once it was determined by Choice that the oven could not be repaired, funds were offered far below what I could replace the appliance with.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 21st, 2020

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Nicholas

Customer service was good and they job was done well. My water heater was defective and they got someone out here within 24 hours with all that is going on now.

6 years ago

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Nikolce Veljanovski

We opened a claim August 27th 2020 for A/C unit which had a broken Condenser. The claim was approved. CHW approved me for $1500 and the remaining balance out of pocket was $1220.00 The first company came out but refused to do the installation because the technician said he has no knowledge on how to install the A/C unit on the elevated base. The technician stormed off and wrote a false accusation. CHW then assigned Perry's Heating & Cooling which came out and quoted me double the price for the same repair. Now the difference out of pocket is $2200.00. This is unacceptable. My case manager left me with 2 options. The first option is to pay double cost out pocket to Perry's Heating Cooling or to just do it on my own entirely out of pocket.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Oct. 20th, 2020

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Marie Wheatley

The first claim we made they sent the wrong type of repair person. When we called and they sent the plumber we had been told we wouldn't have to pay the fee again. That wasn't true. Then we were told we would receive a refund of the fee and, we never received it and no one seems to find record of the refund we were supposed to receive.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 20th, 2020

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Victor And Julie

The service fees are fairly reasonable for the amount of things covered. I have used once for the dryer and the next day after I filed a claim, I got an email with an appointment and it was pretty simple.

6 years ago

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Greg

Overall I am very pleased with the service. I’ve had some very good experiences with them, though there have been some pretty poor experiences too. Any repair I need, I get done and I have had good service agents.

6 years ago

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Verified Customer

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Dianne

Always repair or replace my appliances. The service people are very professional and good. Everybody has really done their best. It was wonderful when they fixed my AC.

6 years ago

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Jimmie

Everything went smoothly and quickly. I used the warranty and I had the people come out, check, order parts, and repair, and it was all done in a timely manner. Everything has been perfect.

6 years ago Edited September 14, 2021

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Randell

I think what they do is helpful. Sometimes it took a little longer than what it should have to get some part updates. They did do a good job making sure your stuff covered under the warranty as taken care of.

6 years ago

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Verified Customer

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J

A good service at a reasonable cost. I’ve only called them once, and they were prompt getting the service person and he fixed it quickly. They did a good job.

6 years ago

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Verified Customer

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Jacquay

Technicians are sent promptly to diagnose the issues. Within 24 hours I get a notification. The service is excellent. I have been with them several years.

6 years ago

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Angela

They were quick to answer. I didn’t have to wait a whole length of time other than with the microwave, where I had wait three weeks, but other than that they have been pretty good.

6 years ago

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Alex

Because of Corona it has taken a little bit of work getting people out here for our ceiling fan but the process is finally starting. Normally they are very quick and prompt.

6 years ago

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Patricia

When my refrigerator was leaking water, they came and fixed. They have been very good about fixing everything. They always come out when it is needed.

6 years ago

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Matt

We just renewed with Choice Home Warranty. They really make sure they keep me up to date with what is going on during the process of our claim. They are pretty quick too.

6 years ago

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Verified Customer

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Tamara

Choice seems to be the best to get coverage on appliances. They always send someone out when you call. My pool, refrigerator, and ice maker have all been fixed.

6 years ago

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Anonymous

The technician was knowledgeable and finished his work within thirty minutes and got it done. We don’t have any regret choose Choice. Everything is good.

6 years ago

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Robert

I was very satisfied that they assign somebody within an hour and then they were out of the house within two hours when working on my air conditioning.

6 years ago

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Sheila

I’ve needed it many, many times and about two thirds of the time, Choice comes through with the warranty coverage but the other third they are trying to find a reason to not honor the warranty.

6 years ago

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Sudha

On average, the service is pretty good. Certain times it is difficult because you have to wait longer and some of the service people are unprofessional but on the whole I am pretty happy.

6 years ago

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Verified Customer

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Deepak

Very affordable and I’ve used it multiple times now and everything has been good but recently there have been a lot of delays because of limited suppliers to help.

6 years ago

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Richard

Its been nice to have. They made me an appointment they next day to get work done. They are very nice and seem to know what they are doing. So fare everything has been good.

6 years ago

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Patricia

There is no waiting at all. They follow up with texts and emails and the service is quick. When my ac went out, they service guy came the very next morning.

6 years ago

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Ronald

Choice Home Warranty is a pretty good company. They sent someone right out when my air conditioning wasn’t working and it is cheaper for me because of their price.

6 years ago

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Verified Customer

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Anna

My realtor chose Choice Home Warranty for me. She said it was the best option. Whenever I put in claim, I’ve always gotten reasonable feedback. It has been great service.

6 years ago

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Verified Customer

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Thomas

Delivered what they said they would. Price is reasonable, I was previously with Sears Home Warranty and Choice gave me a better price. They came through quickly.

6 years ago

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Verified Customer

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Dale

The tech they sent out to help us with our air conditioning was excellent. The capacitor went out so it was close to 115 degrees and the tech responded within 12 hours.

6 years ago

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Sue

I understood Choice Home Warranty sent out the “Best Qualified Technician” to do the repair. After the company they sent out to repair or replace an ice maker never returned after saying they had to order the part we checked on the BBB web site and the repair company is rated F, with complaints taking people’s money and never returning to do repair. Still waiting on return call from Choice Home Warranty on our appeal. Lesson learned, check out company before appointment. I would think that Choice Home Warranty would verify business license and their rating with BBB before sending someone to do a repair.

6 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 17th, 2020

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Verified Customer

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Duane

When we needed to use the warranty, the jumped on it immediately and had someone out to fix our air conditioning problems in the hundred degree weather so I am satisfied.

6 years ago

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Verified Customer

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Barbara

I’ve appreciated having Choice. It is quality work. Each time I all, I get in touch with someone right away. I am satisfied with the service each time.

6 years ago

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Verified Customer

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John

I like that they are always there and always answer no matter what time of the night. They are attentive to my needs and take care of the problem at hand.

6 years ago

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Verified Customer

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Antonio

When I call them, they are on it and put you on the schedule to have a technician come out to your house that day. I called them for my ac at night and the next day, the individual called me and came out the next day.

6 years ago

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Shari

I chose Choice Home because they deductible is way lower than the lowest of the all the other companies. There have been several times when I had issues. Some of the contractors are rude and some don’t communicate. That is my only issue, the communication.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by some of our technicians. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 17th, 2020

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Martha

Called for Oven heating issue. Been out 3 times so far trying different things to fix. Hoping this last time fixed it. So far great service but since work order not yet closed I can't give a full accurate rating yet. Will update when I know for sure how things stand.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 17th, 2020

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Bob Las Vegas, NV

We've been with Choice for many years. In the beginning, it seemed nothing was covered. However, our experience in the last year has been very good and their service has been excellent.

6 years ago

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Sandra Longview, TX

They seem to have problems getting contractors in Texas. I needed to replace the water heater and they couldn’t find a contractor that would work with them so I had to find my own and I am still waiting for my reimbursement.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2020

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Chet And Amber Spring, TX

We really haven’t used their services much. The last time we called to use this warranty, they made an appointment but then when they got here, they told it us it was not covered so I had to get my own air conditioning person and it cost me two hundred and seven dollars. I was not happy with that.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 2nd, 2020

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Wissam/Jennifer Collierville, TN

Choice warranty is pretty good with everything. They did try to replace on of my products and didn’t give me the full amount, only about fifty percent, but other than that they have been pretty good. They respond quickly.

6 years ago

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Dawn Chestertown, MD

They could do better with their customer service. You put in a claim or a complaint and you get a lot of back and forth with twenty million people. I thought they were good at first but I have encountered a few problems. they would not replace something when they couldn’t fix it.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2020

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sandy philips Spring Hill, FL

I have had to make 2 claims in almost ten months into the contract. One was for my refrigerator which was fixed and the other was for my oven. It is a double wall oven and they have found it to be more beneficial to replace it because it is so old. That being said, the issue I have is that they offered $599.99 which would not even cover the one oven never mind the double oven. I don't see how I can replace one without the other. I have not yet discussed this with them so in all fairness perhaps we can come to some mutually acceptable conclusion.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, your Case Manager will contact you directly to further address your concerns.

Sep. 2nd, 2020

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Alyssa hoo Maryville, TN

Too expensive and can't divide payment up. Great with some home fixes then not great at fixing my ac and have to pay the 65 fee more then 9 times for a company to never get it right. Took over 3 weeks to recently get my ac fixed in summer

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2020

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Shelly Stafford, VA

My ac wasn’t working so I called choice to get me a service contract and they were not very responsive. It took them a while to get back to me. I used to have American Home Shield and they used to get back to me within 24 hours. We ended having to call another company outside the warranty to come to assist us. They did try to resolve the issue.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2020

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Anonymous Garland, TX

I like that you can access them online and you can get answers to most your questions. It was frustrating that when my AC went out and the technician got here and told me that particular maintenance was not covered.

6 years ago

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Stephen Indian Trail, NC

Nothing but positive experiences with choice except with one AC technician. He was not very helpful and it took a long time to get a part and it was the middle of summer.

6 years ago

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Ramona Bethlehem, PA

Requests are online and they always come out immediately and get the job done. I thankful that I chose Choice Home Warranty. It has been very positive working with them.

6 years ago

Choice Home Warranty Reviews