Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Connie Eldridge Romeoville, IL

I liked that he was very professional and concerned about getting my mainline opened. He treated me with respect and spoke to me in that manner. His overall demeanor was very nice. He explained to me what he was doing and listened to me and didn’t talk over me. I really like his calmness.

1 year ago

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Larry Anderson Prescott, AZ

This is the third appliance that has failed in the last approximately one year (most are 10 years old since remodel with high end appliances). CHW has responded quickly with service and got things working again. Glad I chose the 5 year program with them!

1 year ago

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Jackie Chester, VA

Our Icemaker quit working.Mr.Gabe came and checked it out.He knew in a minute what the problem was.He ordered a new Icemaker.It took 2 weeks for the Icemaker to come in.Mr.Gabe came on a Saturday and installed it. Mr.Gabe has a very freundlich deminor.I highly recommend him.

1 year ago

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John Donzelli East Setauket, NY

1 year ago

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Patricia Harris Thiele Knoxville, TN

My HVAC system died a few days ago and when I called, the young lady was pleasant but not terribly informative. She subsequently left a voice mail for me and game me a direct line number to call--which was helpful, BUT she has an accent, and I had to make several calls until I got the correct number. She has a good command of English but tens to speak very quickly, and that's when she becomes difficult to understand. At any rate, they have to send a tech out to "diagnose" the problem although, I KNOW the problem. Whatever!! At least this is a work in progress so I still have hope of getting the situation resolved and heat back in my home!!

1 year ago

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Sara Bacon Orlando, FL

I love the prompt response for getting the claim repair service scheduled. Very pleased with Bennett and sons service. They came on-time and fixed the issue on the spot. We are very thankful we switched to Choice Home Warranty.

1 year ago

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Cathy Parish Abilene, TX

I liked that I did not have to pay for the technician’s services after the first diagnosis appointment, when my claim was reassigned due to the technicians’ failure and refusal to provide additional information that was not apparently included in the initial work order. I also appreciated that the company was fairly responsive, once I would call to notify them of an important detail concerning something they had missed; or to request reassignment of the claim to another technician. I did not like, and became extremely frustrated over, the company’s failure to adequately respond to several texts I sent through their site messaging system. I received only standardized replies which consistently failed to provide the information I requested. I’ve learned that you have to call their customer service, wait in line to speak to someone, and address the current issue. However, most times, when I finally reached a representative, they were able to answer my questions and provide the information I needed.

1 year ago

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Joseph Schubnel Palm Harbor, FL

I’ve had CHW for around 3 years. During that time, I have had a half dozed or so service calls, including through the COVID 19 debacle. In balance, they’ve done a very good job, replacing a board in my dishwasher , offering very limited cash ~ $350 towards a new one(took their offer), fixed a plumbing leak, fixed a power loss to my clothes dryer (today), and replaced my hot water heater…all of these for my annual subscription price and a $65 copay for each visit. For me, this warranty coverage makes sense. I am a widower, live alone and am 74 years old. Not handy, either.

1 year ago

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DIANA SALINAS Pflugerville, TX

5 STARS to the Electrical Service Company, J.W. Electric LLC, who came out to service my electrical issues. The electrician was prompt to respond, knowledgeable, pleasant, and had a positive disposition! I also want to commend HCW for their prompt attention to my claim.

1 year ago

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Lauren Berryman Kearney, MO

Our last home warranty company did not cover a lot and wants to keep charging more and more for add ons like washer and dryer, an additional $70 a month for that. The service fee also went up on our last company $25 dollars making it $125 per service fee. I am a real estate agent as well, and look for better companies with greater value to offer my buyers and sellers. I am excited to try this company out first hand and be able to recommend a more affordable and comprehensive plan. Being a real estate agent also gave me a deeper discount switching from our last plan over to this company.

1 year ago

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Bill Morris

CHW representative was very professional and knowledgeable. He was very thorough and patient with me when I asked him to repeat and or clarify the information that he was providing. Although he was selling the recommended changes he was considerate and respectful.

1 year ago

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Felicia Owo-Grant

I am satisfied with CHW. They consistently support the claim requests and the customer service has been quick and responsive when needed. The service fee and monthly rates continue to increase which is a bit of a concern. If they begin to exceed $100, I would cancel. Other than that, I am happy with CHW.

1 year ago

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Ronald Weiss St Louis, MO

When I tried to place a claim I was transfered and was told agents were busy. I then was told to leave my phone number and the first available agent would call. After waiting almost an hour I went online and found where I could place my claim. I did that with no problem and was given a claim number. I was told a service technician would email me with an appointment time. An appointment time was in my email the next morning. The online experience was much better than the phone call experience.

1 year ago

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Edna Maitland, FL

i like that response quickly, fix the problem the first time, i never have to call them again for the same problem, performance are excellent, im very satisfied with all the works they have done... thank you Choice home warranty for making my life much easier, and very affordable for me to keep the service.

1 year ago

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Eduardo Pittsburg, CA

Everything is ok sometimes it take tame to get the parts that we need to fix the problem on the diferent appliances but the best things is that at the end everything is fix in the best way and thanks to the good quality and service of the company technicians thanks.

1 year ago

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James Scott

Our oven wouldn't light. Very responsive and we had our problem corrected in a very short time.

1 year ago Edited October 11, 2023

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Christopher Connelly

We bought Home Warranty after buying our first home. At first we were concerned about the price, but Home Warranty help take the bite of the surprises along the way... just as badly wired rooms and a defected water heater. Definitely worth the price and the customer service is great!!!

1 year ago

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Bridget Franklin Lansdowne, PA

I am lousy at remembering names, but the gentleman I talked to was great. He was patient, answered all my questions, he was professional, he was a truly excellent representative for your company.. Oh and the package he sold me was pretty good too.

1 year ago

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Shalene KJ Brostek Okeechobee, FL

Incredibly convenient! They scheduled an appointment, sent reminders and allowed rescheduling, and even gave a 30-minute arrival heads-up call. The technician quickly identified the issue with my leaking fridge and promptly resolved it.

1 year ago

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Carlton Erickson Austin, TX

I liked my Sales Manager, who was knowledgeable and helpful in answering questions promptly. This appears to be a top-notch company (with high ratings). I hope they will continue to not disappoint over the coming period of time that I need a home warranty company.

1 year ago

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Rajeshwar Kumar Plano, TX

I had not read the choice home. Warranty manual. I asked service for outside leaking faucet, choice home warranty assigned a plumbing company for that repair. When the service company came and determined that it needs to be replaced and needs CHW’s approval which was denied. I had to pay $45 to the plumbing company for just showing up. I think when I request service for out side leaking faucet, the request should have been denied. Few other times also I have faced the same situation.One the AC coil was leaking, other time microwave door hinge was broken, each time no service was provided and service call had to be paid. I don’t what more to saying

1 year ago

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Will Dutelly

Choice Home Warranty is the best out there providing services. I’ve been with them for years and years and never ever got disappointed. They are always there for you to help either online, the app or over the phone. I recommend Choice Home Warranty to everyone. You will not be disappointed……

1 year ago

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Gail Johnson Woodbridge, VA

I am very pleased with Choice Home Warranty Service and would recommend them to others! The claims that I have submitted have been hazzle free, and I must say that it has been a delight to be able to speak with a person instead of automative service when ever I call.

1 year ago

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Terri Borger Lake Saint Louis, MO

Noah did a great job explaining the program and all the items included. He talked to me about the VIP program, and I took advantage of it. There was no "hard sell" the program sells itself. I would definitely recommend Noah and Choice Home Warranty to my family and friends.

1 year ago

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Toney Grim Foley, AL

My Air conditioner at my house went out on Sunday night. I placed a claim on Monday morning at 7 a.m. I live in Southern Alabama on the gulf coast and the temperature was 80 degrees with 80% humidity and the technician did not come until 12 o'clock Tuesday afternoon. The temperature inside was 92 degrees before our AC was fixed. I would expect better from a home warranty company. There are service providers that will come 24 hours a day. AC/heat should not be out more than a few hours. I would expect a home warranty company to do business with high caliber service providers that provide emergency service around the clock for necessities like power, heat/AC, water. 30 hours is to long to be without necessities.

1 year ago

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Janet Krug Tucson, AZ

I liked the fact they would have sent a technician the next day to repair my water heater, I opted to wait until Monday as I had 2 appts that day. The techs were knowledgeable, replaced the heating elements in no time and had the water heater up and running,

1 year ago

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Steve Bowman New Castle, PA

Prompt contact by agent for Choice Home. Website clearly presented the coverages, cost and available optional coverages. Agent explained coverages and pricing. Pricing is more favorable than other highly regarded home warranty companies.

1 year ago

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Linda Hurder Franklin, MA

I just purchased the total plan and was very happy with the salesman. He was patient in letting me think of questions and had an answer for everything I asked. I am hoping not to use the service but if I need to I am pretty sure the technician will be as kind as Ishmael is

1 year ago

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John Howrey

Jamel was a fantastic advisor in my process of getting set up with choice home warranty. He was there for me when I needed information to understand my options and then when it came time to make the purchase he was incredibly responsive and we got it done quickly and easily.

1 year ago

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Gaetano Barone Trenton, NC

Excellent customer service whenever I have called. Everyone I have spoken with has been extremely helpful, courteous and professional. The two technicians that have come out to my house for my two different services have been courteous, professional and knowledgeable

1 year ago Edited December 8, 2023

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Darrell Johnson Allen, TX

The initial start with Choice Home Warranty was a rocky one. I was asked to contact customer due to more information being needed. While on the line with them, I was emailed my claim was denied. The representative on the line didn't even tell me that, she just worked her major and got me an appointment to have my cooktop fixed. I can't give a full 5-star due to the site doesn't have a place all the selection you need to explain issues. But the agent was superb and the technicians who finally fixed the cooktop were top notch even though it took over 2 weeks to get parts.. ;)

1 year ago

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Coleman Knox Tampa, FL

Electrical contractor arrived on time and was able to diagnose the problem. Unfortunately he was the wrong contractor to complete the job. I needed an Air conditioner repair man to fix the problem which has been scheduled. Good work and professional work.

1 year ago

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Taritia McGhee

The sign up process for the warranty was very easy and didn't take long at all. I was a previous customer so my information was already in the system. The thing that keeps me from giving 5 stars and that aggravated me to no end is the fact that I continuously got phone calls for about a week after I had signed up with Choice Home Warranty. I guess the system didn't recognize that I had indeed signed up and was a customer. THIS flaw in the system needs to be corrected Please and thank you.

1 year ago

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Nancy Stokes Dundalk, MD

Technician called me to ask if I would like an earlier appointment than previously scheduled. He called when he was on his way. Arrived at the exact appointment time, Brought all the supplies he needed and completed the repair quickly and neatly taking all trash along with him.

1 year ago

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David Haley San Diego, CA

I appreciated in the beginning the sales team was doing everything to give me the best deal but I did feel some misleading when I place my first claim. Questioning me like I was doing something wrong and then disconnecting the line. But dealing with Mr. David and Mrs. Harvey help resolve my issues and to move forward, thanks!

1 year ago

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Gerry Schlitz Rome, GA

1 year ago Edited September 15, 2023

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Zman Los Angeles, CA

Set up the initial claim, we stated the garbage disposer was leaking at the bottom and the undersink area had standing water. 3 days later we finally received a claim number. The assigned plumber couldn't come out for 9 days later. So, we could not use our sinks for 9 days. They finally came out yesterday at 4:15. When they checked out the problem, they confirmed we needed a new disposal. They went to get one and called and said we now needed a new claim #. Choice Home Warrenty was now closed. Didn't want to wait another 9 days, so we had to pay for the instillation, dosposal and service call. Got a new claim number this morning. Hopefully we will reimbursed for some of the cost we paid out.

1 year ago

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Laticia C Albuquerque, NM

The representative was thorough, engaging, informative, and very helpful! I have had a home warranty for several years with another company, and their representatives were not even close to what this representative is! Rob is absolutely an asset to your company! Thanks Rob!

1 year ago

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Ray Duffield Merritt Island, FL

Last week my dryer broke. I opened a ticket with CHW an within a couple days a repair technician came and diagnosed the problem. He wanted $170 from me to pay for the required part. This is over and above my copayment and the CHW reimbursement amount to the technician. He told me that the CHW maximum for the repair was $250. If you add the $170 from me, the $250 from CHW it comes to $420 to repair a 10 year old dryer. The heating element needed replacement but if it was repaired how much longer before the motor or some other expensive part would fail? My suggestion is for CHW to consider the circumstances and offer their customer a cash alternative when appropriate. In my situation, we both would have been winners if CHW offered me $100-$200 to get a new dryer which is exactly what I did anyway.

1 year ago

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mike camacho

They picked a good company to send out to do the repairs and they handled everything without even talking to anybody except for a voice on a computer on the phone. I didn't have to wait a long time to get a response, an e-mail telling me that a technician was gonna get in contact with me. And I learned that everything that was said about them before when it was recommended to me was true so far. So far I'm paying 100, that's it. They don't run you around or anything. They just took care of the issue that was covered and sent out a good technician that took care of everything.

1 year ago Edited September 13, 2023

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Yvonne Mays Mount Olive, IL

I disliked customer service. There was too much background noise. I don't know how the rep could here me. CHW sent Pro Appliance Medics to fix my washer. He was here but the washer still leaks water on the floor. They told CHW that I needed a plummer. That there was a line blocked. CHW opened a new claim and I will have to pay another service call. I am not happy about that.

1 year ago

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Mikey Faulds Coos Bay, OR

C 4 Plumbing did a very good job for me . Everything is working fine. They were very good workers & very thorough & pleasant. I'm just sorry I'm late getting back with my review, but I got ill a day after they were here. Nothing serious. I would recommend using the Company again. Myrtle Faulds (Mikey)

1 year ago

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Mike Clarke Las Vegas, NV

Choice was there for me when we had an A/C unit go down. They were patient while we tried to get in contact with the tenant who complained and would not answer our calls. When we finally did get a hold of the person they said they had fixed the problem. Not sure if I will get charged a service call or not but at least Choice was there.

1 year ago

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Lee

I was very pleased with the service. We know that sometimes things will take a little longer because of what needs to be done. That said, we had to be somewhat uncomfortable with 110 degree weather, but know it couldn’t be helped. Thank you for getting it done as quickly as was possible.

1 year ago

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Maya Balandina

I have very good experience with Choice Home Warranty. The staff is working very well. When I put claim, the reaction is asap. Scheduled appointments emailed immediately after assigned company. So far, they do excellent job. Thank you.

1 year ago

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Tammt Wheeler Henrico, VA

I was fortunate to have been provided coverage with my new house. Within a few months, the spring on the garage door broke and Choice worked with us to have it repaired. The whole process was extremely easy and we are more than satisfied with both the outstanding customer service and the professional provided by Choice.

1 year ago

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Gerry Wildner

As always. If you have an insurance you question yourself about it and if you need it. We have it now for at least 3 years. Very happy with the Warenty. All issues we had were fixed. Not of course the same day but one or two days after. I just extended for another 3 years. Can only recommend it.

1 year ago

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Lisasrealm2003

Some things are claimed and appointments made for repairs quickly and its repaired or replacement funds given within 30 days toward replacement. Others No. Found out every 30 days you have resubmit as new claim if no company wants to do the repair. Also if parts are ordered and I do not follow up on status of repair. No action is taken from Warranty and you have to start from scratch. And submit 'new' claim and pay another fee as you are starting from scratch. Overall I like having this warranty just very frustrating that many of these issues are not explained. Also no type of update if you go to the website to look at your claims. So unless you call and check with them it sits there. And there is no comments that it has been canceled and you need to submit new claim. So average stars for average service 'Manager' rep told me it was in the paperwork they sent me. And he would send again. Which he didn't. Good customer service would take the time to read and explain to me the actions I need to take to ensure my claims are taken seriously from this company.

1 year ago Edited October 18, 2023

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randy rogers Tucson, AZ

Both of the associates I talked with courteous and clear. The gentleman who actually put together my package was very knowledgeable about the policy and explained it very well. The only negative was a lengthy spiel about locking in a great by paying up front for a six year commitment. Come on, who would ever consider that?

1 year ago

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Belinda Danielson Oceanside, CA

First time, first year customer; Liked: ease of filing claims, on-line responsiveness, garbage disposal claim #3 handled start to finish within 5 days, one call approval to the tech on-site within a few minutes. Didn't like: Claim #2 dishwasher, technician doing work was great, but wrong part was sent to him delaying repair by weeks and necessitating 3 visits. Claim #1 pool heater: apparently pool companies dealing with this warranty co, don't get paid enough/don't want to travel to north co. San Diego, so it took months to get this repair. 1st assigned tech bailed our assigned appt. as his other no. county job cancelled, he didn't want to travel an hour and he said he could not easily communicate with warranty company except on line which was not adequate for him. Weeks later I found, and was going to use my own designated tech (which Choice told me was allowed once per year), and that one could also not navigate the Choice on line system, so he cancelled on me. Third tech was good, driving over an hour, but had to wait weeks for Choice to get him the part which I apparently could have gotten via Amazon/other within days. It's hard to believe there is a lack of pool companies in San Diego county. but maybe there are few willing to accept Choice Warranty business. I have been told some techs will not accept water heater work as reimbursement to them is too little or some plumbing repairs as customers can't wait for Choice approval/parts system in an urgent/emergency situation.

1 year ago

Choice Home Warranty Reviews