Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Cindy

I’ve been waiting for a dishwasher to be fixed for a few weeks. It’s loaded with water every time I call they say they can’t get anybody that I can hire somebody if I want and then they’d have to clear it and nobody around here wants to do that. I need help

10 months ago

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Jeffrey James

The technicians are very knowledgeable and polite. They were very thorough on completing the repairs as needed.

10 months ago

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Ben Zeilman

Choice has been super easy to work with when filing a claim. No issue getting it approved. Worth the money.

10 months ago

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Nicole Zamora

Their customer service is horrible. The coverage is useless. Rarely is any claim covered. I would never recommend them and I will not be renewing my contract. If the survey allowed zero stars that would be my rating but it requires at least 1 star to move forward.

10 months ago

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Edwina Mallory-Caldwell

I've been pleased with the service that I have received from the repair companies that have been sent to provide me service.

10 months ago

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Karim

Excellent customer service great coverage and affordable. They have saved me over 20,000 dollars in repairs

10 months ago

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Ernie Montana

Great process and convenient to schedule our needed service for our refrigerator. Fixed fist time and holding strong

10 months ago

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Carmen

Because, I heard my friends talk about the cost for certain jobs needing to be done and the out of pocket cost

10 months ago Edited January 5, 2026

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Bob

Great pricing for seniors and really fast response. Must better than our former company. They do as they promise!

10 months ago

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Daniel

The contractor you sent for my water heater replacement was a con artist at best. He switched to a cheaper water heater than was agreed upon, Charged me several hundreds of dollars for services not performed and then never gave me a paid receipt or warranty information so I have no warranty if it breaks and would not return my phone calls

10 months ago

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Verified Customer

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Tracy

Services responses/repairs were accomplished in a reasonable amount of time. Technicians work with your schedule.

10 months ago

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Coleman Knox

Good response time, contractors are always professional and perform their job well. Easy to request service when there is a issue.

10 months ago

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Patricia

It's not right to where they don't give full price of something that has to get replaced because it cost more to get it fixed.

10 months ago

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Dwight

My Choice Warranty representative is the best! Maryann A is always there to help when I have issues.

11 months ago

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Kathryn

Service provider was not able to repair my dishwasher. Choice said they only give wholesale price as a form of gift card to the store of their choice. The did agree to send me a check for the same wholesale cost of replacement. However, I don't think any store will sell me a dish at wholesale price. I'd give them 0 stars if that were an option.

11 months ago

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Verified Customer

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Alexander

You have to waste all your time fighting every claim and you have to waste more of your money to hire your own technicians to fix stuff the Choice Warranty technicians break or fighting a claim request that they lie about to not repair your issue. The worst service possible!

11 months ago

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Douglaskeiko

They did everything they could to avoid paying my claim. Numerous emails and phone calls. I was lied to by 4 different people who said they will pay. Then they refused to pay. I would not recommend them to anyone at this time. They were no help at all. My money was wasted using this company.

11 months ago

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Margaret

My washing machine broke..I placed a repair request..response wait wasn't too long..repairman was a couple weeks..waited on check 4 more weeks..

11 months ago

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Carolyn Cofield

I appreciate the professionalism of technician The timeliness and respect shown to my property as well as myself.

11 months ago

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Robert

They have been a pretty solid warranty company so far. I have had a home warranty on my home since 2015. I have tried many companies.

11 months ago

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John

I cancelled the policy. I paid every month only for them to not cover my repairs. What’s the point in having it if they try their best not to help you. I had a $775 bill to repair a leak in my kitchen sink. They covered $50 of it. I yelled at them and they bumped it up to $100. Gee, thanks. I canceled them.

11 months ago

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Verified Customer

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Charlie Henning

This time it was simple...I paid my $75 and a Whirlpool guy opened my dryer, replaced the belt and rollers and was done.

11 months ago

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Sandra

I found the customer service to be satisfactory, but I experienced delays with repairs. My microwave, which is built into the wall, malfunctioned and wasn't covered, and it took far too long to get a technician for my leaking hot water heater. Overall, while service is okay, response times need improvement.

11 months ago

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Verified Customer

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Anonymously

I had mixed experiences with customer service. One interaction was prompt and satisfactory, but another was frustrating. I faced long wait times and unqualified service personnel who struggled with communication. Overall, my experience varied significantly, with one issue resolved efficiently while another left me disappointed.

11 months ago

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Donna Neese

I've faced multiple service issues. While they were quick to book someone for a drain issue, my refrigerator has been a nightmare. After several visits, the problem remains unresolved, and the communication has been poor. I've had to involve a plumber due to water damage, and now I'm left with more repairs. Frustrating experience overall.

11 months ago

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Verified Customer

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Mike Rancho Santa Fe, CA

I had a technician come out on New Year's Day to fix my noisy dryer, which was a great experience. However, I faced issues with my leaking water heater; despite having coverage, they refused to help because I have two units. It's frustrating that they don't honor the extended coverage for both. Overall, mixed feelings about the service.

11 months ago

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Verified Customer

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Sandi

I had a mixed experience with my warranty service. While I faced delays with a claim regarding sewage issues, past interactions were positive. A technician quickly resolved my refrigerator's freezing problem, and another plumber efficiently unclogged my sink's spray nozzle. However, I'm frustrated that my current issue hasn't been addressed yet.

11 months ago

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Verified Customer

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Cameron

I had a frustrating experience with Choice Home Warranty. Their automated responses led to longer claim times, and I only received personalized help when I called. I faced miscommunication during a necessary garbage disposal replacement, resulting in out-of-pocket expenses. Overall, the service was unsatisfactory and lacked timely communication.

11 months ago

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Osvaldo

Great customer service, good fast response times, also great coverage, a solid choice for a warranty Co

11 months ago

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Olga

The GE office called this morning to cancel their appointment for today, after we turned our schedules inside out to accommodate them. Find someone better to work with.

11 months ago

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Bob

Choice home warranty gave me $246 for a dishwasher that cost over 500. Plus I had to pay the service fee. I tried to cancel and they told me that they weren’t gonna give me any money left back and I still had a year and a half on the warranty. They said they paid me $1700 and fixing my appliances and were even does that sound right to you?

11 months ago

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Debra

Most of the services that you will need to be done are not covered For example lights went out in parts of my house and CHW did not cover what was needed

11 months ago

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Verified Customer

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Janet Hardy

I was able to use Choice for for a refrigerator repair and was absolutely delighted with the service I received!

11 months ago

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Linda

Technicians were very friendly, very responsive , very thorough, very communicative, and very knowledgeable.

11 months ago

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Xavana

I don't like that if the warranty cant find a contractor to do the work, they tell you to find one and they may reimburse you, pending the diagnosis and repair/replacement. This is WHY I have a warranty, so I don't have to find a contractor on my own or pay out of pocket!

11 months ago

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Verified Customer

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Fran Turney

i like that you are giving me a new water heater, but i don't like that i still have to pay to basically have it installed.

11 months ago

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Brandon

They eventually get things taken care of, but it’s a long process and don’t expect a fast response time. The last claim I had took over 3 weeks to get fixed since the 1st company no showed me. Also, don’t expect their contracted service providers to arrive within their allotted time.

11 months ago

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Verified Customer

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Nakia

The contractor that was sent out to work at our home was very professional and pleasant to work with.

11 months ago

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Donald

Service was ok but not great choice is very helpful some servicemen or not most of the time it's great

11 months ago

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Tommie Fox

Customer service they are all right, but the people you sent out. I don’t know if they want to fix the thing I don’t know what’s going on with them.

11 months ago

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Verified Customer

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Patrick And Karen Barrett

Professional, friendly and knowledgeable.... Now I will know where to start if the dishwasher acts up again! Thanks!!

11 months ago

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Verified Customer

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Brenda Sterling

The parts of the washing machine are to slow in getting here. It has been 2 1/2 weeks without hearing a word about coming to finish my washing machine.

11 months ago

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Verified Customer

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Jan Paul Miller

Quck response. Explained needed repair and sought authorization quickly. Work completed in a workmanlike-fashion.

11 months ago

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Verified Customer

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Thomas Milne

When our oven needed repair it was done very quickly and solved our problem. The only disappointment is the payment increased 20% the next month.

11 months ago

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Susan

They gave me a fraction of the cost to replace my range after I had made payments for three years to their company I just thought they could do better. If I had put that money aside myself instead of giving it to them I would have been able to replace my stove and have money left over. I think they are a money grab company. You may have better luck. I have since cancelled my policy with them.

2 weeks ago

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Arrie

Rating about company were good when I chose this company. However when trying to call about my recent claim I had a difficult time getting a response from the office.

2 weeks ago

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Mike

I thought Choice was improving until I had a real claim. The company is only paying me a small portion for an appliance replacement which should of been fixed. The lack of customer service and doing the right thing by the customer was not in the conversation. Referring to legal documents and the reason why the would not make an adjustment has really set me back on how awful this company is. I would recommend anyone who is considering this company to run away literally.

4 weeks ago

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Radiyyah

the claim was not covered.. very upsetting

1 month ago

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Jose Pina

Will send a letter to management to detail my concerns.

1 month ago

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Don

Wanted to find way to save money on repairs

1 month ago

Choice Home Warranty Reviews