Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Rich Gorgas Cornelius, NC

I had the pleasure of talking to Aaron today, he was very helpful, had good information and we came up with a plan that was very acceptable. he also asked if I was a Veteran and I told him I was 25 years Air Force, he explained another option for me to consider. Choice Home Warranty is rated the number 1 home warranty out of the top ten in the country so I'm sure we made the right CHOICE. keep up the great service.

8 years ago

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Arlene salameh

I had a plumbing issue and called Choice Home Warranty. They scheduled someone right away and text me and emailed me. The company Wett Plumbing never contacted me and did not show up as scheduled. I called chw and they probably scheduled me with someone else. I could not have asked for better service from Darren. Aucoin Plumbing. They were fast ,efficient, and didn't leave a mess. Thank you Choice Home Warranty for the reliable service that you provided me with.

8 years ago

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Carlos F Lopez Austin, TX

We are impressed. Unbelievably fast, professional and reassuring that we have the protection we need to keep things running. When it rains it pours, it seemed that everything was breaking down or not working !!!!!! We momentarily thought " Is Choice Warranty really going to help us with 2 service calls in one day???? YES!!!! They did and with expert help on the issues. Thank you Choice Warranty.

8 years ago

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J B Robinson Tyler, TX

After I found the problem I simply pulled the Choice file and called the service number. I explained my problem and was given a claim number. In a few minutes I received a call letting me know who was coming and when to expect the plumber. The plumber called and confirmed when he would beat my house. He arrived on time and within a few minutes he was finished.

8 years ago

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Denise Walker Woodstock, GA

Choice Warranty has always come through for me. When I make a claim (garbage disposal, leak under sink, air conditioner), a technician has been quickly assigned to my issue. It is a real comfort to know that a qualified, vetted tech is coming to fix my problem and that Choice Warranty has my back. Customer service is excellent as well; the service representative is attentive and understanding and dedicated to meeting my needs.

8 years ago

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Geraldine S Sherrill Kill Devil Hills, NC

I WAS IMPRESSED HOW PROFESSIONAL SALES REP TIMOTHY WAS WHEN I MADE AN INQUIRY ABOUT A HOME WARRANTY PLAN. HE WENT THE EXTRA MILE AND OFFERED ME THE SENIOR PLAN WHICH ENABLE ME TO TAKE A 6 YR PLAN GETTING 1 YR FREE AND BY PAYING UPFRONT FOR THE PLAN IT WAS FIXED FOR 6 YEARS WITHOUT ME WORRYING THAT THE PLAN WOULD INCREASE EVERY YEAR. IT ALSO ENABLE ME TO HAVE A $45.00 SERVICE CALL FIXED AMOUNT. IT IS A NEW PLAN SO I CAN NOT RATE THE SERVICE YET, BUT I HOPE IT WILL LIVE UP TO MY EXPECTATIONS. I AM CHANGING FROM A SEARS HOME WARRANTY PLAN BECAUSE I AM DISSATISFIED. I am rating company an average 8 now until i have used their service.

8 years ago Edited September 14, 2021

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Calvin Jones Wilmington, DE

My sales person was Matt. He was great to deal with and he looked into everything , every possible plan that he could offer me with a focus on giving me the best plan for the best price. I was not going to purchase anything from Choice this morning but because of Matt, I will be with your company for along time, I have another home that I plan to cover with your company as soon as my other contract is up. Thank you Matt

8 years ago

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RON MILLER Culpeper, VA

Eddy was my sales representative and did a fabulous job at clearly articulating the scope and depth of my joining Choice Home Warranty preceded by nearly 20 years with American Home Shield. Eddy presented a much stronger case for departing the folks at AHS to align with the folks he represents. I felt as though he helped me buy a service vs being sold a service.

8 years ago

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Jon Willey Sumter, SC

It is too soon in my experiential process for an honest evaluation of your warranty service. My warranty will not be in effect until mid March so my experience base can only be structured on your advertising and sales agents. Advertising I will rate with seven and a half stars out of ten. The sales agent I dealt with was constantly pushing and employed the age old process of, "let me see what else I can do for you, I'll check with my boss". A pleasant person but annoying because he refused to listen to my want to purchase a one year contract. I will rate sales a six out of ten. The cost of your service is very competitive. The proof of your product's worth to me will be if and when I have something under your warranty fail. That will be the litmus test for me.

8 years ago

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Patricia D. Hendriks Pawleys Island, SC

This is just my second experience with CHW. CHW keeps their customers informed and up to date on the claim process. No guess work as to what is going on. In addition, CHW is efficient from the start of a claim to the end. On my first claim, the service provider did not show up and CHW informed me of a refund recourse I had, but wasn't aware of. Now that is truly putting the customer first.

8 years ago

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Kenneth Cardinal Aurora, CO

All I can review is my discussion with Tony. I have not dealt with any of your services yet. As far as my discussion with Tony, it was a very informative time. He was very good to make sure we got the most for the money. He was very knowledgeable about what he was selling us and helped me understand what we were buying. Thank You for the way you dealt with us.

8 years ago

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Padre de Noche Harrisburg, NC

Shortly after entering my credentials on your website, my phone rang. Jake was on the other end, he was talking about the weather to someone nearby. I said hello and listened for a moment (it was cold there) and then disconnected. Seconds later my phone rang again it was Jake. He proceeded to tell me why I wanted to sign up with him in that very moment. He negotiated with his manager to give me a better rate. I agreed to move forward and get a one year basic package. He continued to upscale me, I wasn’t interested. He was persistent, to a pony that I became annoyed. After decling the 5 year offer, he preceded to upscale Tempe 3 year. Again, I declined multiple times. After that was settled, he indicated that he’d send a confirmation email. It arrived, but my address was incorrect. I called him back, he said he’d fix it and send a new confirmation email. I never received the second email with the corrected information. I’m not confident that I’ll received the mailed documents either, because I can’t verify that my information has been corrected. I’ll likely have to place an additional call back tomorrow address this matter. For this reason, I’m not feeling great about the first impression. Pushy, careless and lack of accountability would be how I’d describe my first encounter.

8 years ago

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Patricia Sims Dothan, AL

I thought i had cancelled my policy with Choice Home Warranty. When i talked with the representative i told her i was getting a past due on the account, i was upset because the door on my refrigerator was not covered. She was very nice, she did open the claim and someone will be coming out to see what is wrong. I apprecitate the way she handled the call, I will keep the service and see what happens.

8 years ago

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John M Stanley Burleson, TX

So far, my experience is with Damont, the sales rep for Choice Home Warranty. He's on fire for his company - lots of pep and energy - knows the excellent stats his company has accumulated and where to send "new" clients to get more information on "his company". I applaud his enthusiasm! He gave us a "bird's eye view" of what was covered by the plan and then went on to explain the different types of programs plus how to pay for the program, discounts, the veteran program, which I qualify for - retired Navy. All in all, he did an excellent job.

8 years ago

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Daisy Anderson Wittmann, AZ

Jeff K, my representative at Choice Home Warranty just helped me renew and gave me the Senior Special. He explained my policy and insured that I would have great service with all the new vendors that are now in my area. He also provided solid information and answered all my questions. Thank you Jeff for all your help and I'll be sending my friends your way!!

8 years ago

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Carl W Stokes Montgomery, AL

This is our second claim with Choice in the last 60 days and they have been great. Both time the service person was knowledgeable and super nice. We switched from American Home Shield and are so thankful we did. The service we have received has been wonderful. We are signing up our friends so they can enjoy great coverage at a great price from a great company who has great people working for them.

8 years ago

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Mary Gainesville, GA

I missed my renewal cut off while traveling but did pay the renewal fee a few days late. When I got home, my AC was not working properly and I had to shut it down. After explaining my situation, a customer service agent got permission to honor the renewal. An AC company was sent out and I paid $45.00 to have the problem diagnosed and fixed. Extremely fast and excellent service!! Will definitely recommend Choice to friends and family. Sincere thanks!!

8 years ago

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Kenneth Faleki

There customer service is and there employees are number one. Keep up the amazing work. 3-4-2026.

2 months ago

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Verified Customer

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Joan

Simple process for filing claims, and friendly experience so far!

4 months ago

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Verified Customer

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Santos

Took too long to issue replacement voucher, had to do my own install of my microwave. The whole process took too long.

4 months ago

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Verified Customer

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Ann

they had good reviews from customers and that's what I was wanting

4 months ago

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Verified Customer

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Donald

They wouldn’t pay because I got someone else to do the job

4 months ago

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Verified Customer

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G

Service was excellent t and work Was done completely and timely .

4 months ago

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Verified Customer

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Dwayne

I have a plumbing problem and choice home warranty will not help me repair the problem. They won’t even refer me to a plumber that I can hire on my own to fix it.

4 months ago

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Verified Customer

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Linda

They were rated fairly high and I was tired of my old warranty company

4 months ago

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Verified Customer

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Adrian

Choice Home Warranty gave me the best price for the plan I wanted.

4 months ago

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Verified Customer

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Nancy

Quality of the Companies that they choose to provide service repairs

4 months ago

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Verified Customer

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Iqbal

GOOD SERVICE, Need to improve time for assigning a Tech. It must be within 24 Hrs.

4 months ago

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Verified Customer

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Marc

We have a policy with Choice and they consistently try to get out of fixing what is wrong g with our air conditioning system. You, Choice, do not even deserve 1 star.

4 months ago

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Verified Customer

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Harold

Saw the good reviews of service so I decided to try and i'm glad i did.

4 months ago

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Verified Customer

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Ladocia

Technician was very professional, on time and l feel he did a great job

4 months ago

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Verified Customer

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Ralph

They/you responded very quickly and were very professional. Thank you.

4 months ago

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Verified Customer

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Vincent

good service fast reaction to claim, upfront fee is excessive

4 months ago

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Verified Customer

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Michael

Paid $85 to fix $2,000 Refrigerator.Tech arrived next day.Food saved!

4 months ago

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Verified Customer

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Laura Wegner And Jeffrey Vance

4 months ago

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Verified Customer

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Andrew Thomas

good service. Technicians were very effective and professional.

4 months ago

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Verified Customer

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HELEN SCANTLIN

Timeliness in which they handled my request. Courteous and professional

4 months ago

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Verified Customer

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Edith

It's easy to order service. The response is quick and efficient.

4 months ago

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Verified Customer

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Marion

Quick response & qualified professionals who fix the problem

4 months ago

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Verified Customer

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Juanita

The repairman that came was very good and fixed the oven in a timely manner

4 months ago

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Verified Customer

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Bruce

I paid for the ultimate plan, and then had to pay $ 3,210.00 to replace a furnace. I am very unhappy and want my money to be returned to me!! Bruce M.

4 months ago

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Verified Customer

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VIVIAN And MIGUEL CHAVEZ

The technician is very good at what he does .. very friendly as well

4 months ago

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Verified Customer

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Rita

They do what they promise,I am very pleased with their services

4 months ago

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Verified Customer

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Latairricka

I had the worst experience with choice. My furnace went out it took them over a month to finally make a decision in the dead of winter. I would NEVER recommend!

4 months ago

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Verified Customer

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David

Worst Company I’ve ever dealt with. Been calling and leaving messages directed by the intake machine for 3 days but with no response. Need help with replete

4 months ago

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Verified Customer

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Sharon Morgan

The service is fast and you always follow up on the service that was performed

4 months ago

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Verified Customer

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Barbara

Fast easy contractor found. Efficient and knowledgeable, courteous.

4 months ago

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Verified Customer

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keith stoe

Saw your commercial on TV and decided to give you guys a try

4 months ago

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Verified Customer

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Charles Williams

Their commitment to provide services as promised in the contract.

4 months ago

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Verified Customer

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Bonnie Rodgers

Everything is ok. I have been happy when I had to have a servic

4 months ago

Choice Home Warranty Reviews