Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Lab Lover & owner Coeur d'Alene, ID

I just signed up today so I don't know about service yet as I don't have anything broken. I selected this company due to their overall rating and reviews. So far the customer service representative was very professional, not pushy and very polite. 5 stars to the rep!!!

1 year ago

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Becky Pettis Gray, GA

Our A/C went out and CHW came through with flying colors. They delivered on their promises with quality technicians in a timely manner and outlined exactly what to expect throughout each step of the process. And now here we are happy and chilling.

1 year ago Edited January 10, 2024

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Jean Maxwell Mission Viejo, CA

The CSR was very knowledgeable and explained the coverage well. He was able to give me the Senior discount that AARP recommended, in addition to the July 4th promotion. I had several questions he was able to clear up. However, my one issue is that Brandon spoke too fast and talked over me, when I had questions referring to his ongoing sales presentation. I had to remind him, that I was taking notes, several times and to slow down. Other than that, he was polite at the end. I am very pleased with your extensive coverage and the price.

1 year ago

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Kathleen Redlands, CA

the original technician that came out ( may 29) was very professional, polite and clean. He said I needed a part for the ice maker and would get back to me. they scheduled for another date(june 26) then I got a message that the technician had a family emergency and they had to cancel. I have not heard from them. Also I told them there was a dishwasher leak for the 2nd appt and have not heard back.

1 year ago

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Elizabeth Kobata Palmdale, CA

I was skeptical when I bought the home warranty insurance from a company I never heard of, boy am I glad I did. The appointment was so fast, the technician was very professional. Will definitely be buying this insurance again.

1 year ago

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Mercedes Berrios Alvarado, TX

Bang from Big Blue Mechanical was EXCELLENT. He has a heart of a teacher and fixed our thermostat issues, checked our unit and got the system working again. Big Blue is great NOT like the other worthless company you sent previously G&A Mechanical.

1 year ago

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Ella 3 Ft. Washington, MD

Terry was great. He helped us pick up the pieces from AHS. We are now with a reputable service where we can use our own vendors if needed and we got a kick butt deal for 42 months at a locked in rate. We just moved into our home 3 weeks ago and having this service gives me piece of mind!

1 year ago

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Chuck Morris Covington, LA

Filed a claim for my refrigerator online. Got approval to call my own repairman. Submitted repair estimate and receive approval to proceed the same day. Everything is working perfectly. Submitted paid invoice and expect reimbursement within 30 days. Very happy with the whole procedure.

1 year ago

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Fred Columbia, MO

The service person showed up in a reasonable amount of time and did a really great job. My only issue is that when we file a claim with Choice, it may be several days before they assign us a service person and the notice I received for a serviceperson coming THAT DAY was sent at 6 am. That worked out because of my unique living/working scenario, but most often, that would not be acceptable.

1 year ago

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Marc Hayes

The customer service part of the experience is challenging because nobody ever answers the phone and even when I leave my number of "auto" call back, I don't receive a call. When I put my questions in the portal it is about 50% of the time that someone responds. When they do, it nice but I'm often not sure of next steps or keep up on the status of my claim --- very frustrating.

1 year ago

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B A New York, NY

The agent, Tim, was polite and efficient with my time. The transaction went very smoothly. The only request I had that he was apparently not allowed to privide was that I wanted something in writing BEFORE paying. However, I went ahead with the contract before receiving a copy because I had done some homework before calling, so I knew I was not talking to a scammer. And I was the one who called in, not the other way around.

1 year ago

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Maggie gawelko San Antonio, TX

Scott and Anthony were very polite, professional, and went right to work to fix the problems of my water heater, clog, shower, and temperature control. Scott and Anthony worked as a team to complete the task to a great working order. I will call them again.

1 year ago

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Randy Harvey Cantonment, FL

Your home warranty information on what is covered and what is not covered should be on your website period! I do not and should not have to go to google to look up your coverage via the user agreement. It should be on your web page! Just a little pushy on the extended 3 or 5 year plan get 6 months or a year free and price lock. Don't have that kind of money and would not spend it without ever using your service. Why would I pay 1500 or 2500.00 for a warranty I have never used. Again, this should be a great option after the first year renewal with you and not all right up front. We just moved here and certainly cannot afford to pay in advance at this time. Put more helpful information on your warranty on your website. What are you trying to hide?????????

1 year ago

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Carol Perkins Columbus, GA

My AC died. It's the middle of July in the deep South. I put in a service request and received a reply with an appointment within the hour. I've had Choice Home for several years now and have been fine with their service. I do recommend them if you are looking for insurance on your major appliances

1 year ago

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amber Suzuki Henderson, NV

I know that it will be taken care with the service call fee most of the time, unless it is freeon for AC which may need maintanance. Also, I do not have to go looking for a vendor myself. So far, most of the vendors are helpful, kind and they try their best to figure out the problem asap to get the job done. Good job.

1 year ago

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Sharon Emanuelli (Shan) Los Angeles, CA

The problem wasn't fixed. Burners that are not lit were sparking when a lit burner was turned down low. Technician's language skills may have kept him from understanding the complaint--he kept saying it was normal and demonstrated turning on burners, but not letting me turn them down & wait for sparking to happen. That problem still exists. A burner we thought wasn't working was actually okay.

1 year ago

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Molly McSweeney

Dan was very helpful fixing the garbage disposal and even taking a look at the running toilet. He called about fifteen minutes before he came, to let me know he was on his way, and offered tips about how to keep things in working order. Thank you for a smooth and professional service.

1 year ago

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rosa arredondo Santa Fe, TX

I would like to thank the Technician from AC WINDWARD for going above and beyond in fixing my AC unit. He came to check it and then at the END of his day he came back to replace the part that needed changing. Thank you so much for being timely and for understanding our alleviating our situation.

1 year ago

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Joe Zanga Lillington, NC

This is based on our phone conversation. The the real test will be if and when we need service. Mr. William was informative directly and in answering questions. The price was reasonable and email responses quick. I've already printed the contract. Thank you.

1 year ago

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Carlos V. Cambre Sr. 'Ewa Beach, HI

I had an issue that wasn't being addressed however, I was connected to Mr. Matika C and he was phenomenal and actually made a bad situation so much better. His kindness and customer service mindset needs to be the model throughout the organization. Because of Mr. C's afford I will continue being a client and advertiser for CHW.

1 year ago

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LS

I appreciate the professionalism of the technician and the prompt response from Choice as well. Just as important, I must mention, how the process of my approval and everything related to the issue made it very simple for me to follow through. Thank YOU!

1 year ago

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Donna Charleston, WV

The customer service rep, Kent, was very helpful with signing us up for coverage. He offered several options that saved us money. I haven't used the service yet but it gives me peace of mind to know we're covered if something does happen.

1 year ago

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Mary Campbell

It took several days for a technician to arrive but the problem occurred on a Friday afternoon and was not an emergency. His company reached out to ask if he could come a day early from scheduled arrival. Much appreciated this!

1 year ago

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Redhead Chica Jacksonville, FL

Any time that I have needed the warranty services, they have been there in a timely and efficient manner. The claim process is simple and straightforward. I'm glad that I have a company behind me that is there whenever one of my home systems needs service or repair.

1 year ago Edited August 22, 2023

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Joseph Vincich Las Vegas, NV

Choice Home Warranty covered my air conditioning repair. The technician contacted me the same day I filed the claim and showed up the following day on time to complete the work. Overall, I was very happy with the overall experience and CHW saved me a ton of money. Thanks again!

1 year ago

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Stephen Campbell Thousand Oaks, CA

We have used your service twice. Both times you were represented by excellent contractors who resolved the issues quickly, with kind service, and fees as noted in our plan. We are very satisfied. Thanks for reaching out. Great follow up

1 year ago

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S B Johnson City, TN

The technician who came out was great. But I did not like that CHOICE did not cover the cost of a new knob for the dryer. Said it was not ordinary wear and tear. Really? Turning a knob to select the dryer time is not regular wear and tear?

1 year ago

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Janet Larsen Kingwood, TX

We have recently filed two claims and the response time was immediate and efficient. It is the easiest process we have ever experienced and would recommend Choice Home Warranty to anyone. Great service and friendly qualified staff to work with.

1 year ago Edited January 10, 2024

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Vinny Gilbert, AZ

Open up a call on-line with them about an A/C issue. Receive a call back immediately, and they opened up a call. Technician was out the next day and resolved the issue. Great customer service, and highly recommend them for all your needs.

1 year ago

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Loraine Degner Huntsville, TX

I was disappointed in a technician to repair my air conditioning unit were not available for over a week in 100 degree temperatures. Once Tradewinds Heating and Cooling were contracted to provide service, they were not available for a week, but were able to move me up 2 days and kept me appraised of the date is service. It took less than 30 minutes to find the problem and repair it. Dave B was customer focused, professional and personable.

1 year ago

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Regina Shea Colorado Springs, CO

I think ease of filing a claim is good but the follow through is lacking. I log in to find My status and it is never updated. After calling and waiting to speak with someone, I asked when the current phase will be completed and told within 24 hours, however, 2 business days later no info has been shared. I also left messages to the provider and have not had any response even when 2 of my 3 messages, I specifically asked for communication since no one responded to previous messages. I made this claim on 6/20 and it is now 7/18 and still no update on status. I have to be the one contacting them Consistently. The system in place does not appear to be working. I wish their check status claim would inform the consumer or they sent out emails regularly. I hope my home situation does not worsen.

1 year ago Edited July 19, 2023

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jerry tipton San Rafael, CA

I found the tech. (leroy) who caME TO FIX OR PROBLEM sOLVE MY WASHER PEROBLEM WAS VERY PROFESSIONAL. I TOLD him WHAT MY PROBLEM WAS WITH MY WASHER, AND HE THEN Explained tO me what he tjought was the problem. he was right. a simple fix was all it took, and my washer is right as rain. thanks leroy!

1 year ago

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Hezzel Tampa, FL

Schedule was done on timely manner. AC tech came in, diagnosed and resolved the issue. Very pleasant and efficient. Have had Choice for a few years, this was my first service call. I will renew when time comes. Have recommended to a friend and he's is very pleased with the service provided

1 year ago

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Don Fairthorne

Very friendly customer service! Explained the choices that were available in complete detail. I received a senior discount over the period of 42 months. Highly recommend Home Choice warranty to anyone looking to protect their home.

1 year ago

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Stacey Thomas Breaux Bridge, LA

Thankfully, I have only had to use this twice in three years, but both experiences were very pleasant. The technicians were professional and knowledgeable, and quite affable all the way around. And yes, I extended it for another two years, because they beat what another company was asking.

1 year ago

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JMickins Norfolk, VA

Everything so far has went well this our 1st claim and 1st time using since we’ve signed up and purchased our home I’m looking to see how things goes through this complete service claim I’m hoping it stands for all it claims

1 year ago

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Ricki True Dallas, TX

I believe this is the BEST Home Warranty service on the market. Every time I have had to use them over the 5 years I have had nothing but superior results. The technicians they use are top-notch whether it be for my frig not working to my garbage disposal being burnt up they come through. I couldn't ask for a better Home warranty team or plan.

1 year ago Edited June 23, 2023

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Catherine Bierman Miami, FL

I called on Friday to have my washer fixed and by Monday afternoon the problem was fixed. My washer runs perfect now. Johnny from Appliance Rescue was awesome! Very proficient! Extremely professional and respectful! Very friendly too!

1 year ago

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Clif Ranney Dallas, TX

Was allowed to assist in setting the appointment for repair of our A/C unit. Very impressive and important since we’re currently dealing with a heat index of 100 to 120 degrees… so, thank for allowing us to help get an appointment!

1 year ago

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Terri Chase Lufkin, TX

My account representative was very professional and friendly. He took the time to answer any questions I had. I also expressed to him my reservations about giving my card number over the phone and he understood and said others feel the same way. He sent me all his information and we even hung up and I called him back which put my mind at ease.

1 year ago

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MnzGmz San Jose, CA

1 year ago Edited January 10, 2024

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Jurisetters Mechanicsburg, PA

We’ve had Choice for many years and have used their services several times. Each time up to now they have repaired the problem. It’s not a quick process but efficient. This is the 1st time they’ve determined not to repair but pay us to get a new unit to replace our broken one. Up to this time I would’ve given them a 4 1/2 stars. But I’m only giving them 3 because they are limiting where we can go to get our replacement. I wasn’t expecting a lot of money cause the Washer/Dryer is old. So I get the depreciation. I just don’t get the replacement value is determined on the Wholesale Value and a Gift Card to Lowe’s. Both are limiting in the fact that the Wholesale value is obviously much lower than the retail value and the gift card to Lowe’s limits what we can get to replace our Washer/Dryer. Now, we’ve had Choice for many years and I don’t recall the specifics of their policy’s replacement details. So this could be what it states. I will need to look up my files from when we signed up. But as K said before this incident I would’ve given them 4 1/2 stars out of 5. I have contacted them to see if we can get something besides a Gift Card to just Lowe’s. If I’m able I will update my rating at that time.

1 year ago

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Joseph Kody St. George, UT

While I was checking online about home warranties, I saw that Choice was ranked number one. I started giving my info to receive a quote, and my phone started ringing. Richard was excellent in all his efforts to obtain my business. I look forward to this future relationship. So far it is better than expected.

1 year ago

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John Giorgi Boca Raton, FL

They respond very quickly and follow up on everything relating to the issue at hand. They communicate with the various service vendors throughout until the issue is fully resolved. Also, the customer portal is very effective and very easy to use.

1 year ago

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Louis Bedford Fort Worth, TX

The Service Tech called us to let me know his timetable for arrival and called again when he reached my residence. The Service Tech introduced himself and stated what he was there to repair. He knew exactly what the problem with the dishwasher was and repaired it. He explained what I needed to do to prevent the issue from recurring again.

1 year ago

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Ronald Green Los Angeles, CA

I was impressed with my technician Darryl who works with oldfield appliance LLC He was very knowledgeable and he also had part for my oven on his truck. After diagnosing issue he was able to repair my oven. Thanks again Darryl!

1 year ago

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Mona Putt Oklahoma City, OK

Called the company there was no answer. I emailed the company with the issue we were having. They responded very quickly. The only this is when I signed up for this service the used my number and I should of put my husband's number on the form. Don't remember if there is 2 separate contacts to list. However, we got it resolved. Waiting on a part to come in to fix our appliance.

1 year ago

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David Bell Haw River, NC

We had an issue with our garbage disposal. It had stopped working although we could hear the motor trying to run. Technician came out early after calling to confirm appointment time. He fixed in no time and left use with a tool to use if the issue happened again.

1 year ago

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Melanie Magners Saint Augustine, FL

I looked up home warranty companies on consumer reports websites and saw that Choice has the best overall rating. While trying to find the cost online, I got a call from Patrick O, a representative from CHW, and he was more than helpful and even gave me a very much appreciated discount for paying the full year up front.

1 year ago

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Robert Byrd III Marietta, GA

I like the easy of contacting Service Representatives, the quickness and accuracy with which they file your claim and get a professional company to handle the claim and the overall speed and thoroughness of getting the claim resolved by the contractor.

1 year ago Edited November 14, 2023

Choice Home Warranty Reviews