Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Emilia Colon

Tech was courteous, knowledgeable and accommodating. Very pleased. Knew problem immediately. Choice Warranty is the best!

1 year ago

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Chris Young

My first claim exsperiance with choice home warranty was excellent, they were very prompt in fixing my water heater and the technician was excellent!

1 year ago

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Gary

When you place a claim its at least a week before somebody shows up.Then they order parts and it's at least a week before they come back. Usually gets rescheduled a couple times. Not the service I expected. But they do eventually get everything fixed. Takes a lot of Patience The technicians are friendly when they do show up.

1 year ago

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Michelle

Took at least 4 different repair companies & $300 in Service Fees to have them repair my refrigerator’s ice-maker. Hoping CHW will take accountability and at least refund $225 of my monies/cost.

1 year ago

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Elias Camacho

Great Warranty company so far. I have filed to claims and just waiting on parts for my washer so they can finish fixing it.

1 year ago

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Michael Demey

My dishwasher broke, and the amount that they paid was not enough to cover a new dishwasher. Same story with the water heater. They’re don’t cost much, but they also don’t pay hardly anything. And the worst part is they don’t tell you they barely cover the cost of replacement. I absolutely will not be renewing with them

1 year ago

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Janice

I like that they responded right away and I did not have to wait very long for the repair. I was very happy withThe company that came.

1 year ago

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Boutros Zarif

I liked good communication with the claim specialist, he is knowledgeable about the case and gave a quick overview and decision

1 year ago

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Mary

The company had to schedule 2 people to lift the microwave into place. The AM/PM no longer works on the clock, the microwave makes strange noises when running, the cabinet above the microwave now has condensation on it when it runs, the microwave was not wiped down after installation. I have to have pay another company to repair the microwave. Will not renew my warranty.

1 year ago

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Verified Customer

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Larry

Using the phone or website to schedule service is absolutely horrific. Every time you try to get to a live person it cuts you off and sends you back to the beginning. It does not give you the option on the phone to explain your problem, especially since there is more than one dealing with the same objetc.

1 year ago

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Christina

Turn around time is incredibly quick. I know I’ll usually be receiving a service in less than a week from filing and often times in 1-3 days.

1 year ago

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Iris

A life saving company. They responded and accepted my claims to have my appliances fixed. They get you the technician as well.

1 year ago

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Wendy

I don’t think its worth the aggravation and hassle Choice Warranty puts you through. My air conditioner went out mid July, during one of the hottest summers in Las Vegas, and was not repaired until November. Now my ice maker stopped working and my claim was denied. It’s better to put those monthly payments aside and pay for repairs yourself.

1 year ago

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David

They take advantage to not pay labor when they can find another warranty on hot water heaters. It is a very deceptive practice they use to screw you out of major warranty money. You would think having two warranties is better? Not so because this company screws you over on the deal and says doing you a favor by making your out of pocket hundreds more than your copay! Be aware of this unfair practice by this company. Stay away from them. Learned my lesson, covered by a crooked company!!

1 year ago

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Marlene Wilkens

Almost everything is good except CHW does not always follow up after service is provided. I am still waiting for plumbing service to complete the job.p

1 year ago

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Mike

Read the fine print. Sales person will tell you that if it can’t be repaired, they will replace with like item of similar value. That is not true. Replacement value is far below builder grade and you can’t purchase a replacement. I have had this warranty for 3 years, 4 claims and none were worth having the warranty. Save your money and put it aside for any repairs you might need

1 year ago

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Verified Customer

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David

Choice Home Warranty provides excellent service and very easy to log in and make an appointment with what is out in the house.

1 year ago

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Verified Customer

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Nina

Worst service. I've submitted 3 claims only one was "approved" Still fighting to get the repair finished, which only got approved because I treated to cancel and asked for my money back. I've tried calling over and over and over and get no help. I'm told that it will be approved before end of the day then get email that they need proof of repair. They deal with repair person and receive the billing. I have nothing to provide them. It's insanely ridiculous. Don't buy into this scam!

1 year ago

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Verified Customer

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Peter Flynn

My claim supervisor Mrs. Thomas was a great mediator on my last claim. I would not even consider another home warranty co.

1 year ago

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Andrew

I think it is worth having the peace of mind knowing that I'm going to be covered in case something happens and I need the warranty for coverage

1 year ago

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Malal

I like their affordable premium, l like their immediate referral to proper service people and l love they stand behind their promise.

1 year ago

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Tom Martin

My experience with Choice has been they are very slow in obtaining a vendor to handle my problems. I’ve gone days without a critical service down. A toilet when house guests were on the way. I had to arrange for a plumber and that was very costly. I wasn’t offered a chance to go outside the Choice system until three days after the problem was reported

1 year ago

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Verified Customer

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Fonetta Askew

The workers got everything taken care of. Very nice, friendly guys. Explained everything to me. 5 star Well deserved 👏

1 year ago

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Verified Customer

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Tommy Kiggins

CHW did a fantastic job getting a tech out to assess my water heater on a Friday and then had it replaced the next Monday.

1 year ago

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Jenny

Yes, I pay $75 for a service call but the plumbers that are sent are horrible, can’t diagnose the issue and I’ve had to engage my own because the ones sent by Choice don’t know what they’re doing- but I’ve wasted money and time off work trying to use them.

1 year ago

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Verified Customer

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William Wiley

I’ve been waiting for 3 weeks for a part to come in to fix my tenant’s fridge. I had to buy her a replacement. Telling me that CHW is not an “emergency service” doesn’t address the needs of typical subscribers.

1 year ago

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Carlos Delgado

Technician was very professional, prompt and very knowledgeable. He explained all details and instructions very clearly. Thanks

1 year ago

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Venkat

The worst decision I ever made was to go with Choice. I will make sure to tell whoever I can to not go with Choice. The sales person mentioned that any claim will be assigned to a technician within 24 - 48 hours and I had to wait for more than 15 days and even after that there was no movement. Customer service is the worst. I cancelled my policy because I was so fed up.

1 year ago

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Verified Customer

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Patrick

Said my freezer would cost too much to fix so they would purchase me a new one. Cut a check $482.(that I'll have to wait 15-30 days for). Replacement cost is $800, and that's on sale. Make it make sense. Not the best Home Warranty company in my opinion! Patrick H

1 year ago

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Frederick

It’s very confusing trying to navigate business without confusing correspondence. Still going through challenging channels trying to eliminate confusion my dialogue is very difficult.

1 year ago

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Marcia

I love the fact that I but a claim in and get an appointment within a day or two and within a few days have someone to come and fix it

1 year ago

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Tom

The fact that you can file a claim through the Internet and you respond instantly, and the service rep gets back to you within two days at the most

1 year ago

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Iiasa Battle and Mendy Lee

I experienced a plumbing emergency and waited 4 days before a contractor was assigned.. I cancelled the claim, paid for another contractor to come out (arrived within 1hour) . Currently vetting other companies to provide a home warranty service that responds in a more timely manner. Also, had a claim for my washer and still waiting for payment to buy a new one (over a month)

1 year ago

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Verified Customer

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Rhonda Phillips

Honestly, I thought my warranty was not going to cover my garage door spring, but it did. So glad I finally decided to get this protection.

1 year ago

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Verified Customer

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Cherri Fune

I put in my appliance had quit working and the next day I had a call for a technician. He was fast and efficient and freindly.

1 year ago

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Robert Templeton

This last claim is not resolved and I do see the urgency from CHW to respond and resolve it. My dryer has been out for a week even though CHW had approved the repair parts but the vendor says he’s waiting on the part to be delivered to whom??? The parts store has the part, and still my dryer is broke

1 year ago

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Verified Customer

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Leatrice Roberts

Although it took 3 visits to get a new garbage disposal, it’s replaced with a comparable model and Kintex Plumbing did a great job.

1 year ago

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Mamaree

Choice Home Warranty looks for ways to not approve claims. I have purchased multiple home "warranty" coverages from them throughout the years, and recently, the denied claims are becoming more frequent. For example, although the wiring was intact, a claim for an oven control board was denied due to roach droppings on the board. Thousands of dollars have been spent on a multi-year contract, but Choice denied a claim that would have cost a couple of hundred dollars. Such decisions on claims makes one wonder if a home warranty is a good and practical investment.

1 year ago

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Verified Customer

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Ramon

The two times I file claim I have to cancel because they do not have providers in the area. One other time they send someone from Austin when we have the property in San Antonio, the electrician did not complete the job and place a follow up 3 weeks down the road, have to hire somebody else to fix the problem. Do not fall this company they are not good, same bad service like the other companies in this business.

1 year ago

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Verified Customer

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Phillip and Runae Gary

I like consistency of their excellency. I have used Choice Home Warranty for more than a decade and never had a problem.

1 year ago

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Linda Marrese

I am not sure we are spending our money wisely with this program. We had a garage door repair gut come out and did a little maintenance on our door only to turn around and give us a huge quote to update the door to good working order. My husband had to go out and fix the door after the guy left.

1 year ago

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mzerwinski

Response time is usually pretty good depending on the system but only fixing system issues if there is complete system failure is unacceptable. Especially a furnace in a home in Wisconsin.

1 year ago

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Verified Customer

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Greg

Easy access, quick service. Have used at least 4 times. Dollar amount for replacement appliance was only half the purchase price.

1 year ago

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Jennifer

Have had 2 claims in the last 2 years, they were handled. The only issue I have is how long it takes to find someone in my area who will do the work

1 year ago

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Gus

The worst approval rates. Many claims went unpaid. Examples: garage door, water heater, HVAC repairs, outside light fixture, and many others. You advertise that you cover these items, then make it an art to decline the claim and mark it as not covered. Then, you take credit for hooking me up with a freshman contractor out of college. Choice Warranty is not amazing at all. My mistake was buying the policy for 5 years and paying upfront. I don't recommend this rip-off company.

1 year ago

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Verified Customer

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Edward

Choice home warranty was very reliable and professional when they first serviced my washing machine then clear my clogged drain in my kitchen

1 year ago

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Verified Customer

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Caron

They helped me with my issue, quickly and my technician was excellent in his customer service and experience in his area. I was very pleased.

1 year ago

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Clayton

The warranty is worth it when it actually pays but most repairs are considered outside of coverage costing me the warranty AND out of pocket full price repairs. My HVAC was a large one and I had to find out from the assigned company after months of ignoring me for Choice denied the repair. I didn't receive an email as requested from review or even a call.

1 year ago

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Verified Customer

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Patrick

If there was a 0 stars I would have chosen it. This company is a rip off. Horrible service response. Took 2 weeks to get someone to look at my water heater that just needed replaced then still cost me over $400 out of pocket. Had a claim in for a dishwasher for 4 weeks and still hasn’t been looked at. Save your money and put it into a savings account.

1 year ago

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Laura

Every couple months my contracted Monthly premium is increased and auto w/drawn from my checking account. I don't see where or why an increase was assessed to my account.

1 year ago

Choice Home Warranty Reviews