Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Betty Stall

Their rating was high I have been happy with the response I have had with some recent claims.

6 months ago

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Jusitt and Darrell Jones

They have taken care of my home and I really appreciate the service they have shown me

6 months ago

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Bruce Davis

They have taken care of all my needs and their workers cleaned up all their stuff after they left

6 months ago

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Sylvester Hunter

I didn’t like the fact that I was only offered 1/3 of what it cost to replace my electric range, and I was completely dissatisfied with your representatives, and I didn’t get to speak to the main case manager.

6 months ago

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Renee Crane

I love the array of services that are offered and covered by this warranty company.

6 months ago

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Amanda Schorghofer

They approved a warranty claim on a leak in my home, but then denied the repair of the hole on the wall that their technician had to cut into. I will be cancelling this company and moving to a different company.

6 months ago

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Lynne and John Triggs

Easy to file a claim, fast response and repair completed every time within a day or two.

6 months ago

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William Herbert

Everything was done to my satisfaction and kept working until all was completed and cleaned up.

6 months ago

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Lamar Ludwig

Still waiting for my ice maker to be replace. Choice warranty has been sending unqualified repair people to fix ice maker

6 months ago

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Elizabeth Foster

My Pool Timer quit working and they came out and replaced it. It works perfectly now.

6 months ago

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Sidney

Have had Choice Home Warranty for several years and have always been satisfied with claim process.

7 months ago

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Thomas

Very easy to make the claim and talk with the customer service rep. Glad I went with Choice!

7 months ago

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Hameraj Singh

Switched from AHS a few months ago and my water heater recently leaked. Service was expedient.

7 months ago

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Dean

Office staff difficult to deal with. They only have two service companies in South Florida to deal with AC. Both companies suck !

7 months ago

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Margie

I spoke my mind, but I heard nothing back from you. My old company had better customer service. Have my other emails been read?

7 months ago Edited November 8, 2025

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Ronald

Still waiting to have my washing machine repaired or replaced! Been 5 weeks and one rude repairman still no washing machine

7 months ago

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Debby Wersh

Choice Home Warranty makes it easy to submit a claim. Their response is always within the day.

7 months ago

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Kenny

I'm not happy about that Disabled Veterans as I are not getting no out of pocket expenses as told whe I signed up

7 months ago

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Mike

They did a quick and efficient repair on our A/C. We are very pleased with them to date.

7 months ago

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Walter

Scheduling was quick and easy. Very qualified technicians showed up and quickly made the repairs.

7 months ago

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Cecil

Very easy to work with and the tec. companies have always been professional and did a great job.

7 months ago

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Effie

Service was prompt. Service people was very polite and took care of the repair quickly.

7 months ago

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Janet

I think and know choice warranty is the BEST AROUND. NEVER HAD SUCH WONDERFUL SERVICE!

7 months ago

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Mark Salierno

I like the service for plumbing was valuable you could add bathroom fixtures n sub equipment in toilet n sinks.

7 months ago

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Narendra N Shah

Tony he came and he knows what problem and solve in next day bring part and work is done

7 months ago

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Rich Minutello

Hard to reach takes long time time in general to get parts then set up repair. About a week on aberage

7 months ago Edited October 9, 2025

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Jun Saqueton

Prompt and excellent service. I will recommend Choice Home Warranty to friends and family.

7 months ago

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Your mom

Wouldn’t stop harassing me and calling me when I told them to stop for months. Contractors were terrible and I was still charged a fee even for covered repairs. Totally not worth it

8 months ago

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Shane

It's been 5 weeks and 4 service calls and my dishwasher still does not work. Waiting for the 5th service call which will be in 10 days. That's 6 weeks. This site a terrible operation

8 months ago

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Ronna Barker

Both guys should came to the house were very nice. Love my new garbage disposal. Thank you.

8 months ago

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Chibuogwu Asikaiwe

Very impressed with my last claim. Quick response time. Great customer service.

8 months ago

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Thomas Jones

Worked out great this time only had one call and it wasn’t a ac units but so far they are great

8 months ago

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Christopher Gilbert

Simple and speedy claims process. Good communications with CHW and the designated technician. All was good.

8 months ago

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Roger B Lowery

Lots of folks complain about HW companies but overall I have been pleased with Choice

8 months ago

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Cynthia Salter

Have always worked well with me to get my appliances repaired when I have sent in a request .

8 months ago

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bonita paul

I didn't have high expectations but they have far exceeded my best expectations.

8 months ago

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A

First company did not work on mini split A/C units, but 2nd company fixed problem very quickly.

8 months ago

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Audia Davis

They answer in a timely fashion and I have never had a dishonest service man show up.

8 months ago

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Gaurav and Kvita Agarwal

Some items are processed very fast, while others are slow. For example, my water heater took almost 4 days to get scheduled.

8 months ago

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Jewelleah Kempers

I just bought a new home in August and decided to buy a Choice Home Warranty protection plan. I was glad I did too because 2 months after moving in, I had a major problem with my kitchen dishwasher. I called a Choice Representative telling him my problem, I thought he was very courteous as he provided the service company's contact information. I felt immediately reassured that my problem was going to get fixed fast. The service company was known for their quick replies. When the tech arrived early the next morning, he was able to repair my dishwasher no problem. I am very pleased overall with the service I received from the tech and from the Choice representative who took my call.

3 years ago

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Ang Peppers Cincinnati, OH

Mr. Greg L first took the time to notice that I built a plan on line and included my garage deep freezer. No other agent did that. He went above and beyond to address my concerns and explained the part of the policy that I was concerned about to me. He then even further recognized that I was a Veteran and offered the Military extension plan to us and the fee drop we would receive switching from our current home warranty. If my husband was happy to hear how good quality the plan is Greg really impressed because it is hard to get my husband to say yes when a lump sum of money is being shelled out at one time. I must say Greg did an amazing job selling us the plan.

3 years ago

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gricel valdez Yuma, AZ

I have this company as my current home service company. I have been a customer since January. I haven't had a claim yet and I hope I don't. I'd like to think I'm paying for peice of mind. Why I chose this company when I left my other company was customer service I called to switch and I got better coverage for less than I was paying with the other company. On hold time is virtually non- existent. The reps are polite and knowledgeable and the best part is I'm talking to someone in New Jersey instead of Bangkok, Thailand. Not having to repeat yourself or ask the other person to repeat themselves goes a long way in my book. I recommend these guys based on customer service. I have had a few home warranty companies in my day and if something goes wrong I feel comfortable that there on the job.

4 years ago Edited July 6, 2022

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Donia San Antonio, Texas

I am really disappointed withe the las service at my house

4 weeks ago

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Marcia Belair

They said they weren’t repairing my laundry center which is a washer,dryer combo and can not be separated. Yes it’s old and parts are unavailable. So it’s a replace. Their $1000 is not going to replace a Maytag Neptune. They argued they don’t have to give me more it’s in the contract. They can determine what to replace it with not what you have.

4 months ago

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Keeley Williams

My washer stopped working 12/26/25 and I still do not have it replaced or repaired. Was told that I will get it replaced wit a Lowe’s e-gift card. And then when I called today it said I will receive within 30’daya. This isn’t acceptable when you are out of a washer for 3 weeks now. Getting a repair technician was difficult and the communication with Choice wasn’t very good. Not very pleased with this claim and this company at this time.

4 months ago

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Katie

Very great service from choice home warranty I’m quite relieved with their service I didn’t called on them twice before they responded

4 months ago

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Janice.drummer@gmail.com Jaydrug

Had a issue with slow drainage. Filed a online claim with choice home warranty. Within two days the problem was taken care of.

5 months ago

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Jeffrey Golden

Had two claims in the past two weeks – both were denied. One involved a GFI wired, according to the tech, incorrectly. Company would not even buy another GFI switch. The other involved a leak from a split washing machine hose which created water seeping into the basement from the ceiling which required a sheet rock repair – they wouldn’t pay for that either. I’ve discovered the company is good until you ask them to spend money

5 months ago

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Dale Williams

I put in a claim for having lost power to a couple of rooms in my house. They sat in this for two weeks and just kept saying “Our dispatch team ( who you couldn’t speak to) was still calling to find someone to do the work. They said everyone was booked up. Funny thing after going round and round for 2 weeks I started calling ant the first electrician I called had a same day appointment and was there in under 2 hours. I just paid for the repair myself as it was a very simple issue and cost less than the deductible I would have paid with Choice. Why do I have this service again?

5 months ago

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Stephanie Ponder

I purchased a 5 year home warranty. I have had two denials in the past 12 months for a claim. One stated normal maintenance will not cover, for an HVAC system fan motor. It is not normal maintenance to change a fan motor every year. Second, would not change a cracked electric receptacle switch. Needless to say, I will not be renewing my contract when it expires and I would not recommend this company.

5 months ago

Choice Home Warranty Reviews