Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Sandra

Very fast service. And when your tollite stops working you sure need that. Very satisfied with the speed and excellent service I received.

1 year ago

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HDale Dudley

AC unit not cooling was reported, T-stat was set on 75, house temp was 81 degrees and outside unit was running constant. Prompt response from CW and from AC contractor was great. AC tech was great, informed me and CW, that the problem with my 12yr old AC unit was inefficiency, Only 10 degree difference across the coils but should be 18 to 21 degree difference. AC tech stated to me the unit needed to be replaced and turned in his report to CW. CW reported to me "NO PROBLEM FOUND". THANKS

1 year ago

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Tina

Got a repair technician out quickly. But only covered $500 of a $4880 water leak repair. Pretty disappointed in the coverage. Have policy for this kind of situation and they find a way to not cover the cost or even part of it. Not the first time this has happened. 😞

1 year ago

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Verified Customer

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Margaret

I filed an air-conditioning claim on August 14, tomorrow is September 12 and the service is still not been completed. I’ve spent over an hour on the phone daily between calling the warranty company, the air conditioning technicians, and now the manager at carrier is involved, but for some reason, no one can get the orders straight to complete the installation. I am over 65 years old and have been living in hundred degree temperatures without an air conditioning for nearly a month.

1 year ago

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Robin

I was able to contact the service technician myself to schedule a better time and he came out within 24 hours and fixed the problem in 15 minutes!!

1 year ago

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Lisa

I was denied a claim when the company they they sent to my house works for them and said the claim should 100 percent should be covered I have been with out being able to use my kitchen sink over a month since I made the claim and still waiting Hopefully who ever receives thi review can do the right thing I paid my bill in full for the warranty. Thank you

1 year ago

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Verified Customer

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Dshavatt

Great service, good, stable pricing for return customers like me. That's what keeps me coming back for warranties on two houses!

1 year ago

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Theresa

While the first company were not able the do the repair for three weeks choice found another company and got my repair done in a few days

1 year ago

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Salah Kfoury

The whole process worked well from calling the service to assigning the work to getting it done within a couple of days all went seamless. Thank you.

1 year ago

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Verified Customer

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Donna And Wade Hutchison / Clark

Excellent Service. I truly appreciate Choice Hone Warranty. Three complete repair items were sent. The time between the repair assessment and the repair was a bit long.

1 year ago

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Keith Lewis

Great value for the money; the service was performed well and in an extremely timely manner. I highly recommend CHW for home warranty coverage!

1 year ago

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Jesse

I have two Minisplit a/c units. One was repaired then the other had the same problem identical and they denied second unit based on they said they should not have repaired the first on with same problem. They are pitiful. If they should not have repaired the first one then they wouldn’t have. They blamed it on the company they themselves recommended. First unit repaired is working fine. Never buy choice home warranty.

1 year ago

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Verified Customer

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Robert

it looks like Choice picked Sears to come fix our AC unit. they pushed the date out till Oct 12th that was unacceptable, my wife and my self are 75 yrs old and I just got out of hospital the day before I filled the claim. I call Choice and your CS person told me to call Sears to move up the date. Sears said they could not. We would have been without AC for over 15 days with no AC. It was anything but amazing Bob Hooey my account 178230976

1 year ago

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Terry

I have had 2 claims. The first one the repairman didn't know what he was doing. The second repairman was from Sears and he was great.

1 year ago

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Salvatore Louis Azzara

Reported my bedroom section of my central AC was out August 06, 2024. As of today September 06 2024 ( 1 Whole Summer Month) my unit is still no repaired. I have made dozens of telephone calls and spent hours on the phone with Choice. I reported this nightmare to the BBB and am thinking of going legal. I am 84 yrs old with a history of serrious heart issues.

1 year ago

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Verified Customer

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Donald

I called at least 4 times to stop service due to the property being sold. But each time I called I was placed on hold then disconnected, placed in the queue. Then disconnected promised a call back. Never received it. The only reason I can come up with is to collect more payments since I'm on auto pay. Maybe this review will get someone to call me. I'm going to terminate the service.

1 year ago Edited September 9, 2024

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Verified Customer

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Donald

Dislike they use loop holes in their contract to not pay for repairs . They always side with the repair technician even though there was proof that the repair technician made a mistake and was hoping we didn’t catch it , so that way they would have to send out another technician or just deny the claim so they don’t have to pay for it and leave me , the customer with a broken washer . Would not recommend .

1 year ago

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Jose

Follow up with contracted vendors to verify: 1. Whether parts have been ordered or not? 2. Whether parts have been received or not? 3. Repairs are being performed In a timely manner..

1 year ago

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Victoria

They are not a good company. They do not follow through and do not suppose their customers. We went 23 days without hot water and the only thing they would say is “please give us more time to find someone. We understand your frustration.” I don’t think they have any grasp of what customer service really means or just how much it costs to shower outside or at a truck stop. They are the WORST! Sure took my premiums though. IF I COULD GIVE A NEGATIVE RATING I WOULD!!!

1 year ago Edited September 9, 2024

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Verified Customer

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Sarah Perez

I’ve had a few service calls and all but one were approved. All the issues were fixed in a timely manner. I’ve been very pleased with them.

1 year ago

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Diane Sullivan

I paid 65.00 to AC tech that told us our AC was leaking and would report to Choice but reported that our AC was in good working condition. I don’t have 65.00 just to throw around. I tried to call the AC man but he did not answer, If you can’t give us 65.00 back then at least get us a credit for $65.00 and we can use it toward getting our garage door opener looked at as it’s not working right even though I put new batteries in it. Thanks

1 year ago Edited September 9, 2024

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Verified Customer

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Gwladys Axelrod

Found a reason not to even find a cause of a leak in my plumbing. I need a service that will do a maintenance call for each appliance once a year. It really has to be urgent with Choice. Going with someone else who meets my needs. I paid over $500 a year and got nothing!

1 year ago

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Verified Customer

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Dana

False advertising. When Choice says they will replace your appliance if they can’t fix it-they DO NOT. Read the fine print!!!! I had a dishwasher that could not be fixed. Choice sent me a letter saying they were replacing it but in lieu of replacing they sent me a check for $247 for me to replace my own dishwasher. Try to find a new dishwasher in today’s economy for that price. I had a nice upgraded machine too. This company completely inflates their advertising to sound too good to be true. Think again!

1 year ago

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Jacqueline Davis

I am not happy with the service provided by Choice, as well as the fact they denied to replace my water tank that went out, instead they chose to repair it, which now my water pressure in my home is very slow and I smell gas in my laundry room where the water tank is located. The service technician advised Choice it should be replaced, however Choice decided to go the cheap route and now I am left with a hissing tank, low water pressure and the smell of gas in my home! Extremely unsatisfied customer!!!!

1 year ago

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Misela Ortega

I have reached out to resolve a refund issue several times (via the website contact form) but have yet to receive a response. Is anyone checking these messages?

1 year ago

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Monica

With the holidays happening I'm still waiting for the parts the technician ordered. I'm sure it. Will be finished in a few days.

1 year ago Edited January 5, 2026

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Verified Customer

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Ravi

I have reported an issue with my garage door recently and was told the spring was bad and they need to have your authorization to complete the repair. The vendor company did not schedule an appointment despite several follow-ups and escalations I did with choice warranty. With garage door stuck for more than 10 days I had no choice but to get it repaired paying for the repair out of pocket as it was an emergency. I am too disappointed with choice warranty that I had to pay out of my pocket for the repair that was supposed to be covered.

1 year ago

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Verified Customer

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Jane

I put in as claim a year ago this September & am still waiting for my new pool pump which was finally approved Every time I call I’m greeted by an automated system stem that orders me to put in my phone number for a call back. The entire year after many many calls I have NEVER gotten a call back My dealer who has the pump in his possession can’t get ahold of Choice Warranty either. THIS IS UNEXCEPTIONABLE & I’m very disappointed with your company. We’ll see if you fix it

1 year ago

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Verified Customer

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reynaldo Trujillo

Dislike: increasing premium without prior notice, thats why looking another home warranty to replace choice home warranty

1 year ago

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Verified Customer

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Natasha Johnson

I like the company much. I am just having the same problem with my dryer that was fixed twice. Now I'm going to have to call for a come out again

1 year ago

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w nielsen

No coverage for a broken leaking h2o heater on a cold winter day with ill family, no call, no contact... I paid to have it replaced . Choice wouldn't even cover the heater $$ bad business.

1 year ago

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Verified Customer

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Oleksiy Blavat

Very quick response, I was happy with the tech that fixed my dryer. Had parts on hand, very communicative, able to take credit cards. Well done.

1 year ago

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Verified Customer

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Bernie Spoerri

I was impressed with the quality and professional service I received from Choice Home Warranty. I highly recommend them

1 year ago

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Monte Crane

They came on time but didn’t even come close to replacing my washing machine and would took awhile to talk to someone about why and never did and they still haven’t paid for my machine

1 year ago

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David

It took several days to find a company to come out and check my system. I was offered the reimbursement option but could not find a company that wanted to do that.

1 year ago

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Verified Customer

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Martin Bustos Ford

Good experience with our first claim. The service tech, George, that fixed our dryer was informative and fixed it without incident.

1 year ago

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Lupe Gomez

Wait for service appointment is not ideal and if parts need to be answered it takes another week, so had to wait for washer to get fixed for at least 2 wks.

1 year ago

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Marcia

I filed a claim and five weeks later. I still haven’t got a repair man to fix my air conditioner. I finally had to call my own who arrived the same day. I called him now. Choice is dragging their feet on reimbursing me and giving me the go ahead to get my air conditioner fixed, we are in the hottest part of the summer and I do believe this is unacceptable

1 year ago

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Verified Customer

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Wolfgang

Choice Home Warranty only works with untrustworthy independent contractors, and flinches when you ask if you could have someone from a nationwide company show up. The contractors usually show up in beat up vans, if the show up at all. It takes CHW DAYS to find a contractor willing to take the job. For the last service claim filed it took nearly 3 weeks to get a contractor out.

1 year ago

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Verified Customer

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Mike

The technician was a professional person, which he checked every thing. Waiting for a part to come in. Plus he explained everything.

1 year ago

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Kathleen

In the comments below I highlighted what I liked about the fast response time and the company assigned to fix my problem.

1 year ago

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Alice

I love most of the workers who come to our house . I dislike that when we call and leave our number u have a rep that calls but I pick up the phones receiver and rarely that anyone is there.

1 year ago

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Tracy Oliver

Takes a long time to fix dryer and refrigerator. Had to wait several weeks for parts. Not worth the wait. They also wouldn’t fix my microwave and gave me way less than what my model would cost. I had to install myself.

1 year ago

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Doug and Lauran Hawker

Recently we had an excellent experience with our warranty for a dryer repair. The technician was prompt, used great humor and got the job done.

1 year ago

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Larry

When I had a problem with one of my appliances everything went just fine. When I had a problem with my air conditioning I had to get the service myself.

1 year ago

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Vicki Scholefield

A timely response to get someone to my home and letting me know the result. For two different problems. Both problems were resolved.

1 year ago

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Telicia Horne

The customer service is awesome and if I can get on the website if I don't want to wait on the phone abd it is super easy.

1 year ago

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Edie Willoughby

False advertising! Not available for support 24/7, 365 days a week, as advertised. A better description is NEVER AVAILABlE! Do not use this company. Recently had a hot water heater installed. I could have purchased it for less than the price I had to pay! Do not look for professionalism anywhere in this company! Make any calls to their number or a personal number always leaves you with a message to leave a number for a call back “as soon as an agent is available”. Don’t bother, you will never get a call back or email response!

1 year ago

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Verified Customer

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Owen Cagle

Very quick getting qualified professionals out to diagnose and repair our refrigerator . Extremely happy that we have Choice Home Warranty.

1 year ago

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Daniel Sanchez

Choice representative was argumentative. Literally didn’t care my ac wasn’t working and was with out for 4 days. The company they sent said my system was low on Freon. Which means I have a leak. They only topped off system. So I should be having the same issue again when the level gets low again. Didn’t perform a a full diagnostic test, other than adding Freon.

1 year ago

Choice Home Warranty Reviews